Croma Complaints & Reviews

Dear Sir,
I have purchased motorola milestone on croma oberoi mall goregaon and after 6 month defect found in mobile then i repaired mobile by service centre in last week .and i have received mobile piece after 1.5 month from service centre .but mobile is not in good condition and again found some defect in mobile.
Kindly waiting for your feedback
Regards

As i have purchased croma a/c at croma (the electronics megastore ) at panjagutta,on 24/03/2011, after 20days there was an problem with swing in the a/c,complaint was lodged in the month of Apr'11.they have send the service executive twice ,they have came to our residence without any tools to repair, both of them saw and said its an problem with swing only sir,, that was my comnplaint they came and said same thing and they went off.. even after 2 months no response when ever called they say now we donthave stock with in 2 days we will recive but tilldate nothing had happen.now unable to understand what to do..

Dear Sir,
I have purchased motorola milestone mobile on Croma store ( Oberoi mall ) on 10 th Dec 2010 and bill number is[protected] and after 6 month i found some defect in mobile the i will contact to Public desk ( Croma Oberoi mall ) that time his gave me wrong address of service centre ( Borivali ) then i went to service centre( REDINGTON INDIA LTD ) on 25 th June 2011 for repairing that time service centre lady said you will get mobile in within 7 days but after 1 month i have not received mobile from service centre.then i contacted croma marketing departmnet ( Oberoi mall ) Mr.Dipender and Mr.Balan both are lier.both said your mobile is ready you collect from Service centre then i reached to service centre that time service executive said your mobile is not ready.dipender and balan not cooperated with customer and giving truthfully answer to customer.last 1 month i daily follow up to service centre but service centre also not cooperated with me.
toady i also follow up to service centre she said mobile not coming from chennai and chennai service centre also couried on friday.
Croma also took 2 years warrenty amt 975 /- extra and mobile price is 21999 Total amt is 22974 /-
Kindly take necessarily action on both centres

Regards,

Please note that yesterday i have bought a iphone 4 from Croma Store , Crown Interior Mall , Faridabad under invoice# SLF02A[protected].

From store sales boy Harish , i have asked for a black iphone but he gaves my white iphone4 and that comes to my knowledge after reaching home now today when i am asking croma store to replace it with a black iphone 4 what was actually i required but they are denying the same. This is cheating.

For your kind information i have not use the iphone 4 for a single its in the same as it is condition. I request you to please take up this matter with croma and help me out.

Thanks
Saurabh Aggarwal
[protected]

I have purchased motorola milestone in Jan-2011 from croma ( goregaon-Oberoi ) but I found motorola milestone some defect then i went to oberoi goregaon croma puplic desk that time public dest executive gave motorola authorised service address but this address was old because service centre before 8 month shifted to kora kendra ( borivali ) .croma executive wasted of my time and money.and then authorised service centre commit to me you will get mobile in 8 days but after 15 days i have not received mobile phones. always service centre madam said you call me after 2-3 days.she is not taking seriously about this matter.
Croma and service centre is not supporting to me.

Kindly do necessarily cation on this issue

Regards,

Dear Sir,

This is to inform you that i had purchased a nokia handset E-72 on 21.03.2010 with invoice number as[protected], blue tooth accessories with two years warranty and handset with one year extended warranty from croma mulund.

From few days iam having some software issue( like not enough memory please delete some data first) in my phone but was not able to trace my bill so went to croma mulund gave them dates and they gave me duplicate bill with invoice details and extended waranty.

Croma mulund team told me to contact extended warranty team next day, i had call the extended warranty team and i got reply that software issue are not covered in warranty, same day i went to nokia care they replied this would have been covered in normal warranty but extended warranty will be given by croma.

Its really pathetic from such a big company like croma(a tata enterprise) who while selling product talk all nice nice and goody goody and while giving service explain the warranty clause and terms, conditions.

If you cannot give me necessary support and service, then better is you refund my extended warranty money.

If my issue is not resolved i will circulate the same email to all my friends and collegues in corporate world industry and will send the same to customer grievance cell with the same copy.

Regards

Abhash Dubey
Assistant Manager-Projects
Onida House, G-1, M.I.D.C., Mahakali Caves Road,
Andheri(East),Mumbai-400093
Phone:[protected],
Fax:[protected],
Mobile:-+91 [protected]
Email: abhash.[protected]@onida.com

purchased a Sony Erricson mobile (F305) from Croma the brand name for Infinity Retail Ltd. From their Malad West Mumbai outlet on 04/05/2009 for Rs. 7699/- and with it also the extended warranty for Rs. 250/-. Sale invoice No.[protected]. This was paid by credit card.

In December 2010 the phone was not charging and hence took it to the Croma outlet at Malad West. I was called in the middle of January 2011 to collect the phone. However on checking, the phone still wouldn’t charge. I was told by the customer service rep Mr. Imran Patel to purchase a new battery as no fault was found with the phone and the battery is faulty. I purchased a new battery but the phone still wouldn’t switch on.

I took the phone back to Croma on 24/01/2011 for repairs. This time they kept the battery also with the phone to be sent to the service centre. The receipt give to me bears Repair gate pass no. SO298 complaint no.[protected]previous complaint no.) and 61503100, Item code CM3134, imei no. [protected].

I did not hear from them for almost 3 months. When I went to the Croma outlet on 3rd, 4th and 5th May 2011. The customer service rep Mr. Imran was not available, I was told is on sick leave. Thereafter I visited the store on 16th May and was told by Mr Imran that the phone has been delivered to my house on 8th March 2011 which is not true. He showed me a register that it has been cleared at their end, however there is no record who was the person who has delivered the phone, or any acknowledgement of the h/set been delivered. The repair receipt was still with me. Some other reps came into the customer service cabin and started questioning me as though I am a thief; however they were unable to answer my questions. They even made a statement that since I was not at home the phone was delivered without any acknowledgement. I asked for an investigation on who collected the h/set from the service centre and who did the delivery. There was a person whom they claim delivers the h/sets to the service centre and gets it back from there and even he was unable to answer who he has delivered the h/set to.

The next day 17th May I visited the customer service desk at Croma Malad and was told that they were unable to get any records of the delivery of the h/set and that they can do nothing about it. As I had an engagement I left thereafter.

On 18th May I again visited Croma Malad. This time I spoke with Kiran Dasgupta who is usually on the sales floor. He requested for 48 hours to have the matter investigated and would call me back; however I did not receive a call back.

I visited Croma Malad on 26th May, this time to be told by Mr. Kiran that there are no records to investigate and that nothing can be done. Mr. Kiran even claims to have escalated the matter to the store manager Mr. Shivmangal Barai and that even he has put his hands up as there is no policy to replace h/set lost in transit. I was given the impression that my phone is lost forever and that Croma is not responsible for the same. I asked for a replacement phone to which I was told that the model is no longer available. I asked for another model of equal value which was denied.

I am rather surprised that such a big organization like Croma does not have records for the movements of their goods and who handles them. I cannot believe that the phone was handed over to someone without any acknowledgement. This phone has been stolen or lost in transit. This is a very convenient way to steal phones and get away scot free.

I still have the repair receipt and on exchange I have to get my phone back. If the h/set is stolen or lost please replace with another one of equal value.

On 29th May the store manager of Croma contacted me and offered me Rs. 1000/- for a mobile I purchased for rs. 7700/-, I refused, however I was willing to discuss the matter and so I was called the next day to Croma Malad. I was there on monday however the store manager was absent.

Never buy any product from Croma.

Though its a bit lengthy, after reading this, Im sure you will not go to Croma ever!!!!

Last month on 16/04/2011, I bought Sony Vaio VPCEA33EN/L and I regret for buying it from Croma, Anna Salai. The total cost of the laptop was Rs. 38794 and I paid 7000 in advance and converted the rest Rs. 31794 to 9-months EMI. I swiped Rs. 31794 from my credit card (HDFC.) I've bought many products using my credit card and the EMI process is generally splitting the total amount into what ever EMI plan you want to convert it to and pay it in monthly installments. When I bought this laptop from Croma they DID NOT INFORM ME about their installment schemes neither did the sales associate named Rizwana (who attended us). My credit card billing date is 17th of every month and the amount was converted to EMI on 19/04/2011. I was shocked to see my credit card bill which had two advance payment- 3532.67+3532.67=7065.34 dated 19/04/2011and another 3532.67 dated on my billing date 17/05/2011 including a processing fee of Rs.400, Total of 7465.34. They said THERE WAS NO PROCESSING FEE BUT THERE IS INTEREST. Everything in my credit card bill was opposite to what they said. I was confused and called Croma, Anna Salai for which they asked me to come meet the accountant. I called the bank as well and explained everything for which they said the EMI conversion is decided by the merchant.

Today (28/05/2011), I went to Croma to make things clear. I spoke to accountant Varadarajan who said that I need to talk to the bank about it and they are not responsible. I called the bank right away having him next to me and the bank told the same thing that its the merchant who decides EMI conversion. Varadarajan then explained about their EMI scheme that for 9-months scheme, the customer have to pay a 2 months advanced payment and the rest is converted as EMI to rest 7 months which I WAS NOT INFORMED WHEN THEY BILLED FOR THE LAPTOP. There was an air of confusion when Varadarajan was explaining the EMI scheme to me in front of Rizwana and other sales associates. They were so confused that Rizwana was talking about an EMI that doesnt exists and Varadarajan had to correct it. That clearly shows they did NOT tell me about the EMI scheme when they billed for the laptop. I went to buy the laptop with one of my friends and he is the witness that they did not inform about the EMI plan.

The actual purpose of paying in installments is to be able to pay back depending on our monthly budget. Now because of the mistake of Croma sales associates, I had to pay a lump advance payment (of which i was NOT INFORMED by them.)

If customers are not given the proper care and proper information, then how will the reputation of a shop like Croma NOT tarnish? Im not happy buying a product from Croma and I WILL SUGGEST MY FRIENDS NOT TO BUY ANYTHING FROM CROMA.

I have purchased a Refrigirator in your show room at annanagar on
23.04.2011. The details of purchase are furnished here under.

CROMA-REFREGIRATOR - 231 LTR
MODEL : CRAR2243
DATE OF PURCHASE : 23.04.2011
INVOICE NO : SLF02A[protected]
DEALER NAME : CROMA-CHENNAI-ANNANAGAR
KHANNA
BUILDING,AA-5,
CHENNAI 600 040
CUSTOMER NAME : S. RANGANTHAN
CUSTOMER ADDRESS : 11/233, I MAIN ROAD, EAST BALAJI
NAGAR, KALLILKUPPAM,

AMBATTUR, CHENNAI 600 053
CUSTOMER PHONE NO : [protected], [protected]
PURCHASE PRICE : Rs.14990.00

Right from the day of installation the bulb inside the Refrigirator is
not glowing. A compliant weas lodged with your service department.
But, the same has not been serviced with. Every alternate day I have
made a compliant through phone and inperson with the following members
of the service department.

Mr. VIJAY - [protected]
Mr. SIVAKUMAR - [protected]
Mr. SHATHAKUMARAN - [protected]

None of them responded the call. This must be my last attempt to your
notice. If the compliant not responded within 24 hours, I will
proposed to sue you in consumer forum.

s. ranganathan.

At Croma, Aundh first they increase actual MRP of product and then after discount they give product at actual MRP. This way they claim that they are giving discount.
I decided to buy a laptop. After searching different model on internet I concluded to buy Sony Vaio Laptop ( Model No- VPCEB45FG). MRP quoted by Sony Vaio web site was Rs.39,990. I went to Croma, Aundh, Pune ( on 19th May, 2011). I was surprised to see MRP written on display of this model was Rs. 41,990 and their discounted price was Rs. 39,990. I talked to few executive and told them it's MRP is Rs 39,990 then why are they showing MRP as Rs.41,990 and claiming to give discount. But no one was ready to listen me. I talked to their shop manager also but he came to listen and told me he will come back. But after few minutes some other executive informed me that they have written correct MRP.
It was just co incidence that I first saw its actual MRP from web site, else I would have believed their manipulated MRP. They are cheating customers and their blind trust of CROMA and TATA brand.
Please beware next time if you are purchasing any item of CROMA. They are not giving any discount, instead they just manipulate MRP.

S/AC was purchased from the Croma Pacific on 13.02.2011. It is not cooling. The installation was not done by a competent service engineer. When we started first time in April it did not cool, On lodging complaint the attending engineer said the ODU nuts were not tight properly so so the gas leaked. He filled the gas and Ac started wkg. OK. Now again with in a month's time again it stopped cooling,

My HItechi S/AC has not troubled me since its installation two years back. It shows that either the Croma S/AC has some mfg. defect or service engineers are not qualified . Pl. look into it other wise I lodge a case in customer care.
My Customer Deliver No. is[protected]

I purchased a Sony camera under the scheme of free photo printing (one album) within one month. When I went to redeem the coupon at the end of one month, they denied and said that it is a third party service and Croma doesn't have a control. They wasted my more than 2 hours in calling one person or another but none of them attended to their phone. finally the person disappeared leaving me waiting at the customer care room. This is an act of cheating to customers and Croma is responsible for the FRAUD.

We bought a DSE brand amplifier model numbar dy2023 from Croma outlet at R-City Mall at Ghatkopar in Mumbai almost a year back for approximately ten thousand rupees. The amplifier stopped functioning in a couple of months. We made repeated calls to Croma, who later when came in our contact denied saying you will have to call up DSE guys for repairing. We then started to call DSE, the response was not good here too. Finally two months back...

Fraud Institute,
Croma Campus. E-20. Sec-3. Noida-201301. Uttar Pradesh (India)


This Institute does not have a good trainer, when we go for a demo class then they promise us to provide a good knowledge of Software Testing, Software Development..

But after submitting fee, they do not care about us and or career.
They do not have any placement cell.
I have done this mistake , that i chose this institute, and i have lost my 4 months and 8000 rs.

Deepak Kumar,
kumar.[protected]@rediffmail.com

The Extended warranty is really useless. I had a worst experience dealing with these people. There database is not synchronized and they showroom people and Call center people do not work in co-ordination.

I had bought three products from Chroma and I had opt for extended warranty for all the 3 products(TV, Washing Machine, Water Purifier). Recently, my Onida TV was down and I had called up toll free number to raise a complaint, to my shock the representative said that there no such product updated in their system with respect to my invoice number. I had to reach out to showroom people to make this correction, for which they took two days of time, then again I received a call from the customer support and they asked my phone number and the name to check in their system, again one more shock they said they are not able to trace my details in their system.

Again, I had to reach out to showroom people for the same, again after two days I called to customer support they said they have two washing machines in their system but not TV. So, finally I gaveup, do not ever opt for this extended warranty it is really hopeless.

we purchased croma ac vide customer no. 9014631 on 26th june 2010 . no service call was received upto 20th april 2011 . telephone no. 4522400 is out of order hence complaint lodged personally on 1st may 2011 . but to no avail . contacted headoffice bombay. on no. 67613600 , they gave the no. [protected] . contacted 3 times on this no. ..and they have assured to service today itself .after 2pm . plz ensure service iz done today itself

We have purchased an A/C from Croma last year and as promised by the sales man there will be a service call after one year but no one called us and apart from that we have also requested them to come for Service but no one came would request you to kindly tell some one to call me and then come for the Service of my Window Ac purchased from Croma , I am staying in Lajpat Nagar and my number is [protected]

Regards

SIX MONTHS BACK LAUNCHED THE COMPLAINT NO.5570-48 DTD 26/OCT/10.
AND REMINDED SEVERAL TIMES (ONCE CONTACTED MR. PRASANA HE IS THE SERVICE MANAGER) BUT NOTHING HAPPEND. AGAIN FIVE MONTHS LATER
ON DATE 1/APRIL/11 WHEN CONTACTED THEY GIVEN ME NEW COMPLAINT NO. 12353. FOR THE 3RD TIME ON DATE 18/APRIL/11 REGISTERED THE COMPLAINT ON CROMA WEB SITE COMPLAINT NO. 103/180411/MICROWAVE/167383.
BUT THEY DON'T CARE TO REPAIR THE PRODUCT

I had purchased Symphony Air Cooler from Croma (Himalaya Mall, Ahmedabad) on 17th April 2011. To this I made full payment and was assured that my product would be delivered the next day (on 18th April 2011). But this was not done. I called Croma for the same at 1:45 pm. To which they said they will get back to me. But nobody called me till 5:30 pm. They informed me that as it is late now they will deliver the product the next day on 19th April before 7:00 pm. I had waited for them for the for 7:30 pm but nobody turned up. Then they called me they are going to deliver the product now. I had to go out and so I said please deliver the product next day without fail. To this they promised the product delivery the next day between 12:00 to 2:00 pm. But unfortunately this time too they did not deliver the product. I then tried to reach their showroom line from 2:30 pm. The call was not picked up till 3:30 pm. This time some Ms. Rupal picked up the call. I said I want to talk to the Manager of your store. But she didn't give the call to the Manager and said my product would be delivered to me by 5:00 pm the same day or else I can file a complaint at Consumers Court. But till 5:30 pm somebody calls me and says that as they are busy in delivering other products they would be late and will come to my place at 6:30 pm. Nobody turns up and at 7:30 pm I was about to go out somewhere and they called me to inform they would come there in short timer. I just got bugged up by their false commitments and told them don't waste my time unnecessarily and don't bug me for the same. To this their Manager ultimately finds time to call me and says to take refund from their store. I had to cancel my meetings for this unnecessary wait put on by the carelessness of Croma Officials. Now they still want to waste my time further by saying to collect the refund from the store. I have had enough of this nuisance from Croma and now am filing complaint for the same.

We regret to inform you that, contrary to our initial pleasant experience at the Croma Electronics Megastore, Rajouri Garden New Delhi on 01 April 2011 when we purchased a HITACHI 1.5 Ton Split Air Conditioner, our subsequent experience and the response of the Croma Store has shattered our confidence.

Two sealed packages containing the component parts of the AC along with a voltage stabilizer were delivered by your Croma Store at our residence on 02 April 2011 as promised.

However, on 04 April 2011, when HITACHI reps came to install the AC, they opened the packages and found that the package of the Tubing Set was not there and also the AC Remote was not there in the packages, making installation of the AC impossible.

For two and a half long hours, between 6PM and 8.30 PM, I made more than 50 attempts to contact the Croma Store with limited results. On four occasions, my call was answered by a lady promising to call back in a few minutes. She refused to let me speak to the manager or any other responsible person who could remedy our problem. On persisting she tried to call Mr. Dharamvir who was apparently 'busy with other customers' and refused to attend to our genuine concern even telephonically. No call/response was received from your store.

The response of Croma Store, Rajouri Garden was indeed a huge disappointment. We were made to believe that no one else could match the services that the brand CROMA provides.I am deeply aggrieved that a highly reputed store which is a TATA enterprise should treat its customers so shoddily after they have received the payment. I am extremely distressed at poor services provided to your customers for problems that can be solved on the phone itself.

Such poor response within 72 hours of making a purchase from your store makes me regret my decision of ever dealing with this brand.

I sincerely hope that your firm addresses this solution at the earliest and restores our faith in the name.