Croma Complaints & Reviews

I bought a CROMA laptop in MARCH'09 with a promise from the stores personnel that this is the cheapest and the best in its category. On starting the machine, I faced numerous problems - right from the machine not starting up, displaying many colors on start up, no blue tooth functioning, laptop not getting connected to my company LAN, when connected to TATA INDICOM dialer - laptop crashed etc. After three months of consistent follow up the company agreed to replace the laptop with a NEW (same CROMA) laptop. The new machine also had starting problems, but the store personnel confirmed that its fine and will resolve itself. Than again the laptop started giving trouble. The stores person again agreed to replace the LAPTOP with an ACER laptop. But to everybody's surprise, the brand new ACER LAPTOP did not START. I registered an official complaint (before which I had only emailed my complaints to them with no response). Today after 5 months of my complaint and after one exchanged laptop, I still have not heard from CROMA's bosses as to what they intend to do. The stores personnel have expressed their inability blaming the TOP of not taking a decision and there is no response from the top. Incidentally, I purchased another similar laptop after two months of my purchase, thinking that the problem was with something else. Now I have TWO CROMA defective laptops, with no response from CROMA. please help me.

I have purchased transcend hard disk, but after i powered it on, wondered some sound are coming aroung. Then i have raised customer complaint, but no body responded. I went to stores, but still the same service. I advise other not to buy products from Croma Stores.

For TATA it may less money, but for me it is huge. I really dissappointed that how indian companies works.

My name is devendra singh and i am MBA student in galgotia greater noida. I have bought a SONY VAIO VGN-NS25G/S on 27/05/2009 from croma (ansal greater noida) and i have recieved a really bad customer service from croma. the laptop has some defect but when ask to croma manager i brought this laptop only two month before and it has not working properly in garranty period then he said i cant help it and this is not my responsibility.so i am still suffering from this problem.

I think croma in not completly awair what is a customer service.




thank you.

I have purchased a Glen - Cook Top - Four Burner gas Stove from Croma, Malad Branch, Mumbai.
I got the delivery after two weeks and it was not installed for a period of one month after 8 complaints. And finally, it was installed by an executive saying that they do not istall and have done this just because of the complaints.
We found a gas leak for the stove and informed the same. They say i have to take to the servicing center. When i have not used the stove and given the complaint that there is a manufacture defect, they ask me to take it to the servicing center. When taken to servicing center, they say that the pipes need to be replaced and will be charged for the same. When not used, why the hell on this world should i pick a new product for the store and then get it repaired with extra expenses from my pocket inspite of not using for a single day.
Croma Boasts of the quality of the products and price. Better to pick the goods in the gulley for half the price and demand service from them.
Am confused and need justice .. Where and when i can get .. Only God knows...

Croma retail center and lenovo together made me fool by saying no smell is coming out of my laptop. Great to see the association between both the parties. My laptop is still giving plastic burning smell but croma guys are not ready to accept it. Croma is nothing more than a fool making machine. We thought of buy some more item but now we will not do this mistake again by entering any croma out let. please never allow your near and dears to buy any item from croma. My experience with croma is disgusting

I bought Nokia-5600 from Croma Store in Faridabad Haryana on 18 May, 2008 with extended warranty of 2years, bill no.118-1281. Today i.e. 11th June 2009 my cell got a software problem i called them up and their Customer Care executive Mr.Dharam asked to come in croma store and they will repair it in half an hour.But after reaching there he only told us to go to service center which provides service for products in extended warranty period.Then Mr. Sumesh the assistant manager dint have any information of service centers and not even other employees had answers and Ms. Parul Bhsin the manager refused to meet us.

i hav purchased a desktop computer of zenith from tata chroma electronics retail chain in crown interior in faridabad and payment is done partially by cash and partially by master card.On payment from master card 5% will b refunded back that they have offered me but, nothing has been done . i approached them and they hav said that it will be done before 15th april 2009 but nothing has been done by them. when ever i gave them a call or approach them personally they have got the excuse ready. Now i am fed up and want my discounted money back . They had to return rs 650/- (5% on 13000) which they are rounding up through various excuses. I havn't expected such kind of behaviour from TATA'S the most renowned industrial group in India. Bill was on name of my elder brother dilip kumar tiwari

regards
nitish chander
[protected]
A-77 1st floor rear side ashoka enclave 2 sec 37 faridabad

I bought a Hitachi split AC from them last year. Their installation started creating problems from day one. On repeated calling and visiting their showroom they send a guy in about 10 days, who was unable to correct the problem. Finally they sent another guy after 15 days who found a fault with the installation work. This year again the voltage stabiliser I bought from them got bust, I went to there show room, . After a lot of haggling they finally changed it a old repaired one.
Highly substandard service and installation, low quality products (stabiliser). Avoid Croma, try to buy from a company authorised retailer.

If there is one thing Croma store does not lack in its staff...they are everywhere talking, laughing, discussing lunch or gossiping. If they do notice you, they arrive in packs by your side. Croma staff works only in groups it seems. We went there to buy a pedestal fan, can't get simpler than that! We were shown one crompton greaves fan by three semi-efficient sales people. It took two of them to turn on the fan and one to say that "that's all we have". I spotted an Usha pedestal fan, still in its box by my feet. It was a discovery of great surprise to the attendant staff "We had that???!!!" We asked the price. It was about a hundred bucks more expensive than the next door (mariginally more efficient) store. I mentioned that. There was commotion. Three more floor staff were called for consultation. "Ok, I will ask my manager" said the sales gal and sauntered away. She was in no hurry. The rest of the half a dozen people around asked (one by one) if we wanted extended warranty. "No Thank, you". Cut to approx 7 minutes later, the sales girl appeared and asked me to accompany her to the next door store. She wanted to verify if I was telling her the truth!!! and wanted me to go with her!!! Never heard of such a thing. Either you sell it at the price quoted or you dont. In the mean 20 more minutes had passed, our fan had been dragged listlessly to the cash register (at one point I asked if the gal needed help carrying the fan to the counter (because by this time her back up guys had conveniently disappeared.All the dragging across 40 ft of space was for nothing, because there was no one at the cash register. Someone was summoned, who had to then summon someone else. Lots of whispering and shuffling ensued. After 20 minutes of hemming and hawing, I asked for the manager. The staff shaking in fear, pointed to a guy who was ...yes chatting...with another person by the gate. The manager came, made some appropriate noises, asked the billing guys to get cracking. You would have thought he'd stay till the transaction is complete, seeing that we made for some rather unhappy customers. No. The gentleman disappeared to the back before we could say "croma !". Seriously, this has to be the saddest state of affairs. The sales people are well meaning youngsters who have not been taught to value their work, time or effort. They are there biding time and wasting ours. If the manager is anything to go by, the inspiration definitely isn't flowing top to bottom. A very sorry excuse for customer service. Shame on Tatas for running such a shoddy show.

I had purchased an HP laptop from Croma in Oct 2008. The sales guys at the shop told me that I would get 2 free gifts with this purchase - (1) Bluetooth device to connect amplifier to PC and (2) Bag

To my disappointment, when I went to the HP site, the offer did not exist. When I reached out to the store, they ignored my issue for quite sometime till I personally vivited the store. Some promises were made by the staff there - Mr.Soumil

However, there was never a call back or any response. I have made at least 4 calls and 2 personal visits but to no avail. Now they tell me that the free gifts cannot be provided!

I had also submitted my complaint on their website which is supposed to go to Mr.Ajit Joshi. But the response was an automated one and presumed that the matter is resolved! My complaint reference no is 101/050409/Notebooks/4297

The optional free gift was a digital camera. They are not ready to provide that either. I am very disappointed that TATAs could provide this kind of service.

Hi Everyone reading this post,

I wanted to share my experience with Croma Retail at Hyderabad. I purchased a Samsung 26" LCD TV from their store in Jubilee Hills and after much follow-up the TV was delivered to my home address. Samsung technician installed the TV 2 days later.

Within 24 hours of installation the TV malfunctioned (the picture would become black and lines will come on the LCD screen). I contacted Samsung customer service and the technician came and inspected the TV and said there is some problem with main PCB (printed circuit board - basically the heart of the TV).

Calls to Croma are very difficult to get through and whenever they lift the call they say they will verify with Samsung and call back (which by the way they never do).

I had bought the TV from Croma retail because of the TATA brand name, but I guess TATA's have turned out to be just like others.

Please beware and take your purchase decisions wisely.

I bought a Sony Vaio Laptop from Croma store in koramangala Bangalore.While making the purchase I was told that if I use the HSBC credit card I will get 5% cash back in my next monthly statement. The value of the puchase was Rs.50, 000/-. I was suppose to get Rs.2500/- as cash back. The amount was confirmed by the sales people at the counter. But when I got my next statement from HSBC there was no credit (cashback) given. I called HSBC customer service, first they said they are not aware of any such offer. After giving them all the details they came back and said that the cashback offer is only for Rs.1000/- (maximum) and it will be credited only in my June 09 statement.

If this was the case I would have bought the Laptop later or from any other store. I feel they gave me wrong information knowingly/willingly to induce purchase. I trusted HSBC and Croma both of them together or 1 of them have cheated.

Having decided to buy 2.1 Speakers for a PC system, I surveyed a few different shops then had approached Croma. The first thing that happened was, when I was trying to decide on which speakers to buy, not only were the sales reps loitering around, but they had decided to play music full volume disregarding the customers. I didn't mind that, felt it was just a little fun. But it got ridiculous when I was still trying to hear the speakers I was listening to, and the sales reps were telling me to reduce the volume so they can listen to music.

Eventually, I chose the Iball Tarang 2.1 and purchased it. 1 week later I began to notice that the right side speaker was of considerably lower in volume than the other... Something I had obviously overlooked, but it happens. Testing the input and output, I find that the fault was actually with the connective cable.

I called up Croma in Bangalore (Brigade Road), spoke to a rep named Balakrishna, who told me to bring the cable and he will replace it if it is faulty. I did so... Yet when I arrived at Croma, the story changed. They informed me there is no warranty/liability for the cables.

I informed them that this not a warranty issue (that is, no product has malfunctioned), but rather an issue of them having sold me a product with a faulty accessory, to which they surely must bear responsibility.

What the sales rep decided to do, after much discussion among themselves, was to take the cable from me and give me an old, used cable that's supposed to do the same job. They said that is all they can do for me. When I asked them about the warranty period for the Tarang, they didn't know, but proceeded to tell me different period times, one said, "six months", another said, "one year", another said, "two years."

I would have thought if they don't know the answer to something, the best thing to do would be to verify it first so that they do not misinform the customer. What is the state of customer service these days?

When I returned home, I decided to send an email to Iball Tarang themselves - who immediately told me that they would be happy to replace the faulty cable with a new piece, and to bring it to them.

This is where it gets really appalling! I called Croma and asked to speak to Balakrishna who had been handling the issue from the beginning, and explained that Iball has agreed to replace the faulty cable with a new piece. You know what Balakrishna replied?

"I'm sorry, we have sold the cable to another customer."
I was aghast, "A faulty cable?"
"Yes."
"How can you sell a faulty cable to another customer? It doesn't even work properly! Why would you even sell it?"
"Sorry, cable is no longer with us."

At which point, disbelieving the nonsense I was being fed, I made an issue and he told me he will have to go into new stock and give me a new cable. I again caught an auto to Croma (I think I spent around 200 rupees total simply trying to fix this issue), and he told me that he has found my faulty cable! Then took the old piece they had given me as replacement, and gave me my cable back.

Thankfully I took it to Iball and had it replaced.

It seems Croma is becoming reputed for such horrible customer service. They should change their slogan from "we help you buy" to "we aim to frustrate". Now, I am hesitant to ever step into a Croma shop again.

Is the CEO of the company asleep?

It is one of those rare days when you go to a store to buy a bunch of electronic products on a single day.
Today was one such day. Given these tough economic times, stores must be working harder to convert fewer footfalls into sales, or so you think. Read my experience in the Croma Store on Linking Road, Mumbai today.

I wanted to a buy the following things:

An all-in-one printer
A Monitor
A Wet grinder
A Portable Air conditioner that I have seen earlier.

Before going to the bay where they had the printers, I looked at the Mobile enclosure to have a look. There were two guys there and I asked to see the Apple iPhone. These guys were in the world of their own. They didn't hear me. They didn't even ask the customary questions 'may I help you'. Since a mobile phone was not my agenda I moved on but amused at the indifference these guys were showing.

My experience in the Printers bay was good, although I had to wait for sometime before the concerned person could reach me. His name was hemant, he gave some good advice and I quickly zeroed in on the product I wanted.

My Decision: Buy

Next is Monitors, and buying them could be tricky. I wanted to know what the aspect ratio was on the monitors on display. No had any clue. How does Samsung 19" compare to a Viewsonic 19". No clue. They pointed me a Dell person who had no clue either. All he said was I should book it online, which I think everyone knows.

My Decision: Not to buy

Then I moved on to the Wet Grinders. The person here was the most useless. When I asked for a wet grinder, he asked/said 'Mixer? I went around few aisles and I found the Wet Grinder. A Maharaja Whiteline. There are two options 1.5 and 2 ltr. I wanted the 2 ltr. And then I saw that there were optional 'Atta kneader' and 'Coconut Scraper'. I asked them does optional mean I should buy them and if so from where. Now this man had no clue what I was asking. Simply because he wasn't even reading the packaging on which this was mentioned. Then we asked for the Maharaja contact person's number. He went and brought the card and was happy to have us go. We called the Maharaja guy and after many calls he said that we need to buy them separately and they will have them delivered to our home. So, even though the sales person was useless, we decided to go ahead, since we needed on badly.

My Decision: Buy

This is the final piece. The Portable Air Conditioner and a clincher.

There was only one in the store and it was on display. I requested them to bring it down so we could have a closer look. They didnt appear too keen to do that. But they finally got it down.
We discovered that it has a single hose pipe that takes the hot air away. Now this means that we need to keep a window/door partially open to let the air out. Our concern then was would it cool the room enough then. Concern No 1.

There is a side attachment to it that collects the water. Neat. But how often do we have to empty it.
If it is once in a day or even twice in the day, it is ok. But what if I have to do it every two hours o[censored]se.
Pretty dumb right. I asked them about it. They said "itna nahin hoyega". They didn't sound convincing to me. I asked them did they use the unit to see its performance. No. So whatever they were telling me is at most a calculated guess. I didn't want to buy a product worth RS 17000 on somebody's guess work.
That was Concern No 2.

I asked does the store have a return policy. No they don't have. I then asked if they could call a customer who has bought it before and ask them if they'd like to talk with me about the aircon. They said their policies don't allow them to. I didn't get that. As a customer, yes I would be annoyed if the store gave my number to someone. But if they called themselves and asked me, I will either say yes or no. But no the store wouldn't do it.

Then we spoke to Karim, the second in charge, or so he said about the situation and that we want to be convinced about the product. He said all the customer satisfaction surveys were already done and they have been selling this chinese product for 3 months without complaints. May be true but when you don't get answers to your basic queries you are in doubt. When we expressed the same thought to him, he said - "then don't buy". Splendid advice. I cursed myself for not getting this thought earlier.

When you type in Croma in Google, this is the first result you see..

"At Croma, well-trained store advisors, who have an in-depth knowledge of the products, guide, advise and help you choose a product that's just right for you ..."

you only have to go to the store to see how specious this claim is. And to top it this is a Tata Enterprise

So here is the ending of the story. I took Karim's advice. Not only for the aircon but also for those that I decided to buy from Croma. That was one and half hour of a beautiful day spent quite uselessly in Croma.


advice.

I purchased a Computer music system od Altec lancer in the very starting it was reated a problem whoch got rectified by then after 5-6 days it again stop working. this kind pf Problem i never fased witj any brand, kindly make it correct and the reason f not working is the power is not coiming in the system.
contact Name: Sameer Ahmed
Contact Number: [protected]
Purchased Location: Croma, Crown interiarz, Faridabad

ATTENTION– Nidhi (Store Manager), Croma, Koramangala, Bangalore
I purchased a Toshiba Fridge (614 lts) from Croma in January. It was bought at a discounted price as the salesman (Daniel) said that it was the last piece in the store and also that it had a few dents on the body. I asked Daniel to switch on the fridge to check if it was actually working. In about 5-10 minutes after the fridge was switched on, it started cooling and I told him that he could now switch off the fridge and pack it up for delivery to my house. The fridge was delivered after 2 days even though the initial promise was that it would be delivered within 24 hours. But then it was ok as they said that the warehouse folks were on a holiday or something on those lines. I didn’t bother too much on the delay.
Three days after I took delivery of the fridge, the Demo guys from Toshiba came to take down the serial number of the fridge. I told them that the fridge was not cooling enough. They told me that they were sent just to do the demo and that for any technical issues / complaints I should call up Croma customer care. To confirm if the fridge was really cooling as it should be, I kept a box of ice cream in the freezer overnight. My fears were confirmed when the box of ice cream i had kept in the freezer melted and was now all over the freezer. I immediately called up the Croma customer care and spoke to Sheena. She took my complaint and promised to send the Toshiba service guys to my house the next day. Sadly, it took 1 week and numerous follow-up calls to Croma to get the service guys to come and check the fridge. They checked the fridge and Sunil (one of the service guys) informed me that the PCB and the Freezer fan were faulty and that it had to be replaced. I told him that since the fridge is hardly 2 weeks old, I want a replacement fridge and not just the parts. He gave me the cell number of Govindan (Toshiba Regional Manager) and asked me to speak to him. I have been trying to contact him since that day but sadly my calls always go unanswered.
I called up Croma again and spoke to Sheena about the replacement. She told me that they will speak to Toshiba guys and let me know. This exercise has been going on for over a month now. Today, a customer service representative calls from Croma and tells me that they don’t have the exact model, but that I can pick up any other model available in the store. Let me make it clear to you once again as I have done many times in the past - I DO NOT WANT TO DEAL WITH CROMA ANYMORE, so choosing another model from your store is completely out of the question. My patience is running out now and I definitely need a closure to this problem SOON.
I am giving you two options – 1. Replace my fridge with a new one (exact same model) 2. Take back the fridge and refund my money.
If Croma does not agree on either of the above two options, I will be left with no other choice but to take legal action and file a complaint against Croma in the consumer court.
Regards,
Zac

To whom who may convern:

My name is Gianfranco Di Bonaventura and I am the Managing Director of an IT Company based in Pune. I have bought a nokia E71, ( 20, 199 INR) from CROMA, and I have received a really bad custom service from the Shop. The mobile had some defects, and after only 3 days I went back to the shop in order to ask for a replacement. The staff there game differnt version on their policy on replacements and still I have not resolved my issue. I am a good customer, and I spend but at the same time I expect a service from the seller. The Croma store is not knowing what customer service is and I am surprice that a provider like Nokia is having a dealer like them.

I Will keep going on this issue and use all the people I know In order to make them feel what a customer which has suffered can do.

Thanking You

Best Reagrds

I purchased a microwave oven yesterday from Croma Bangalore vide Bill No[protected].They promised to deliver the same by 6PM today evening.I have spent around 30rs calling them on again and again they say they require 4 days to deliver the same.On the bill its quoted that the microwave will be delivered today.So frustrating they harass the customers like this.

Now they are asking me to come and collect the Microwave oven from their store.

I had recently purchased DVD player 3268. As per the specification in the phillips dvd manual it had indicated that dvd remote should be with the cell batteries. To my surprise the cell batteries were not given.

Further the kind of services provided at croma stores are sub-standard. I want to write to concerned person handling the croma admin. The product which was given to me was not as the specifications. I have lodged a complaint but I am not sure considering the admin setup whether this would be attended appropriately. Just to share my complaint number is 119/211208/dvd & vcd player 2513.

Can anyone provide the email ID of the head of croma sales.

Hello Sir,
I am a Lecturer in the Sankalchand Patel College of Engineering, Visnagar.I have purchased a Laptop(Model NO:415227q, Core 2 Duo Processor.) from Crome at Iscon, Ahmedabad at the time of Diwali.At that time the offer is there in Croma that if you are purchasing a Lenovo Laptop from Croma "Digital Camera & small Crockery Set" is free with the Laptop as a part of the Diwali Offer.i have paid Rs. 38999 for the Lenovo Laptop.They have sticked the Rs. 38999 price of the Lenovo laptopi have mentied in the showroom. They have packed the Laptop & two gifts in the carry bag, I have checked the bill of Rs. 38999 and come back to home. After coming to home i have seen that the MRP price of the Laptop written on the box of my Laptop is Rs. 37800. So i have called them & asked about the difference between the price i have paid(Rs. 38999) and the MRP price written on the Laptop Box(Rs. 37800).They have told me that extra Rs. is taken for the carrybag given with the Laptop.So i found satisfied. After some days i have seen on the Laptop Box, it is that "Accessories include Carrybag", means carrybag is coming within that MRP price written on the box(Rs. 37800).Again i have called them & told that carrybag is free with Laptop so why you have taken Rs.1199 more from me.At this time they have told me that that extra Rs. are of that Gift(Digital Camera).At the time of purchasing the Laptop they have told me that Digital Camera is totally free with Laptop.After purchasing Laptop they are telling that the price more they have taken is of Digital Camera.I don't want the Didital Camera.But they have told me that it is free with Laptop as a part of Diwali Offer at the time pf purchasing, So i have taken it.

So i thing Croma is making the People fool by solding their items like "Digital Camera" along with their Laptops & taking more money from customers by giving the name of "Diwali Offer".

So take appropriate actions.
Thank You Sir.
Bye.