Croma Complaints & Reviews

Customer number :[protected]
This is very sad and totally bad ,irritable experience with the Croma,Goregaon east Division at Oberai Mall. I have Booked Rs 58000/-Side by side refreigrator with LED and Gift pack of Air tight Glass kit as an offer.till
today as on 13/12/10 i am waiting for Gift pack of Air tight Glass kit.I want take this to issuse to Consumer court.
I am in regular touch with the CC numbers:[protected]/67488300/[protected] Mr Chakraborty( Manager) but no proper response regarding my Gift.Now i started feeling offer was an Trick to attract customers and cheat them after payments.I have being promise many time but still status is pending.
I am very serious about my investment in Croma retails and cheat behaviours.Now the issuse is not only Gift which is being promised ,but the breach of trust/Cheating.
I have never let go any cheater in my entire life so you too.
Take appropirate action .Awaiting for your response.

Today I called Croma, Mount Road, Chennai thrice just to find out that the new model Motorola Flip out is not there. The call attenders don't even have the patience to listen to the proper model and its name. They simply kept telling me Motorola doesn't have a Flip model. Even after explaining about prices I had a tough time making them understand one of their main products. I wouldn't have minded to explain to them and teach about their own product but these people without even listening they simply concluded their answers and ended the call without my consent. I don't understand the point of having telephone lines when they can't clarify the query of customers.

recently i ve booked for a LG LCD TV worth Rs.42,000 for which ive made an down payment, so d dealer promised me to deliver within 2 weeks of time, but he din keep up his promise. after the course of time he called back to me and asked me to withdraw my booking as the TV i've booked for is no more available. so i ve been made to go for an alternate product (worth 38,000) which is a SAMSUNG TV of same config. The dealer inturn promised me of refunding the difference amt by cheque aftr two days of time. when i went der to ask him abt d refund after the defined time the dealer gave me an irresponsible ans that he has given me the refund money by cash as on that day itself. The justification he gave me was very frustrating as he s trying to blame me.
This incident is the worst case fraudulent act i ve ever come accross when dealing with a branded showroom
like[chroma chennai(T.nagar)].
Branded show rooms = THRUST
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CROMA is selling the used memory cards, which i had a very bad experience with it and also they are the worst selling shop in entire bangalore. I have purchased the 4GB memory card in 2010 and it was used in 2000 and it was sold to me by the shop manager and also i have compliant it to the top team and there is no response from them, and i am looking for the compensation now please help me.

Thank you
Sitaram Chowdary
Bangalore

buying a Croma window AC proved to be one big mistake as there is a very poor after sales service and total neglect to customer complaints.my AC purchased in May 2010 stopped working after about 4-5 months. On complaining a so called technician( a boy in his twenties looking like a delivery boy) was sent ,who opened the AC and removed some part which he thought was defective and even after a month the part is not replaced, even after numerous complaints at service center.One Mr.Pillai at service center keeps giving false promises and deadlines[protected]from .Abhiji Kher, Mumbai[protected]

Dear sir, I am Vimal from Chennai. A week before i noticed a advertisement in thina thanthi paper regarding tower fixation for rent. So i called them to enquire about the details. They attended the call and told me to deposit the amount of Rs.5500 to their bank account and once the amount is credited they will send a letter which contains the rent details and they told that some people will visit the site and they will confirm it, whether they like the place or not. they told me that sure you can believe us. since they told like that, i believed them and credited the amount to their bank account. after crediting the amount they are not at all picking up my call, and the number is in switch off mode too.
but daily they are giving the same advertisement but with different numbers.

That lady name is Ramya. and the company name is CROMA TOWERS PVT.LTD and the account name is mohit kumar shakwat.

(( pls help me to find a solution. how to deal with this problem.))

I bought an Acer Laptop on 21st June, 2009 from Croma, Indirapuram. Along with the product, I also purchased extended warranty (invoice No.[protected]. In August 2010, Laptop crashed. I lodged a complaint no. 2809 with Croma Extended Warranty help desk. They told me to submit laptop with RT Servives in Nehru place. This was done on 4th Sept, 2010. Till now, I have not received my Laptop back. They are saying that Mother Board is not available. I am sure, some problem somewhere. I have lodged sevaral complaints with them and they are closing them. Details:
Tata Croma : 12th Oct, 2010. 177/121010/Notebooks/113735'
Tata Croma: 16th Oct, 2010. 177/161010/Notebooks/114905'

Tata Croma Desk gave me number of Mr. Vijay Gujju from RT Services. Everytime I call him, he puts me into conference with a lady and lady says "Vendor says that Mother board is out of stock".

Once another lady called me from RT, Nehru place and she also said the same that Motherboard is out of stock. Now its 3 Months, I fail to understand the inability of a TATA barnd to procure motherboard for a consumer who is under extended warranty.

I am suffering a lot please. I have taken a Laptop on rental for my father due to all this mess. Please help me.

Dear,

I bought a Visenta V1 wireless keyboard from Croma, Gharkopar on 21/03/2010. I also join their extended warranty plan by giving few extra rupees. At the time of purchase the croma salesman said that I can come to croma store if it gets some bug or not working. In few months keyboard stopped working. I went to croma store on 01/10/2010 as my keyboard is in warranty. Initially they denied for service saying you will have to go to service centre for repair or replacement. I waited for half an hour and then discussion of half an hour more they agreed to take it but said it may take months. The guy who handled my case was very rude and since I forced him to take the keyboard he vaguely said it will take there months. I feel that he will make sure it take at-least four months. Today, after a month I called them asking about the status, and the same guy told me that keyboard is still with them and he said it will take few months. I really feel cheated and I don't see how they do business in extremely competitive environment with such behavior. The main points are

1. Customer satisfaction does not matter for them especially when you buy something which is not very expensive.
2. The customer care executives are very rude and don't know how to talk to customers so if you want to be humiliated go to them.

I would suggest my fellow friends not to go for Croma store in any case.

Sincerely

Sajid
IITB
[protected]

I am a regular customer of Croma. On my last visit to Croma Bandra,I was approached by them to apply for a TATA Croma card (apparently with SBI). Already having a few credit cards, I was reluctant and refused at first but was later told that I could discontinue the credit card next year and use it only as a Tata croma membership card to redeem points as discounts. Having purchased a fair bit from Croma this year I figured that the points could get me a big discount and hence filled out the form. A copy of my existing credit card, driving licence etc was taken for the issue of membership cum credit card. After about a week, I have received the following sms from them ......"We regret, we are unable to accept your request for TATAcard at this point of time as it does not meet our internal policy for card issuance"
It is a pity that a brand like TATA is insulting its regular and valued customers by first pursuing them to sign up for a credit card and then refusing them.
Regards,
Haresh Lalwani
[protected]

Sir, I purchase a Sony Bravia LCD TV in 2008 with one year company warranty + 2 year Extende warranty by Croma for which I paid Rs.2,000/- extra.
I lodge complaint for "No Video in TV" on 18/10/2010 on[protected] which is extended warranty call centre vide complaint no.5163.
At that time I was told that it will be attended within 48 hours.
Even after 10 reminders and personnel visit to Croma Himalaya Mall nobody has come to rescue.
It is most hopeless Shop on earth.
P K Shukla
[protected]

Hello sir,
My pen drive is right protected that's why i am not able to use it.So, i wanted to replace this pendrive.Please do consider on my request.
Thanking you

This is in reference to Invoice Number[protected]

I have bought a sony bravia EX6 series LED TV from Croma on 09th Oct. The Sales Rep who was servicing me promised that the delivery and installation will happen the next day before 12 noon as I was staying in Aundha which was near to Croma store.

I accepted their word of mouth and went on to procure the TV from Croma though there is a Sony Outlet in Aundh itself. After repeated calls on 10th Oct I was delivered the TV around 4:45 PM. The delivery boys confirmed that the installation will be done latest by 24 hrs from Delivery.

When I called Croma today they mentioned that they will get in touch with service centre and will try to find out when the installation can happen. They promised to call me. After two hours of not receiveing any calls I called the customer service no 6500 3666. After number of attempts I was able to connect and the person now says that he has now logged request for installation and the same will be done in next 48 hours. When I asked the reason why the installation request was logged after sale or after delivery he was unable to provide any response. He mentioned that service personal from Sony takes time to come and it will be done in 48 hours. If I have to wait this long why then Croma is selling Sony items in that case we consumers are better of buying from the company outlet itself where Service is of much higher notch than provided by Croma.

I had procurred from Croma only because of the brand name of TATA but the unprofessional manner in which they operate is really pathetic. Also don't understand the reason for giving false commitments.

I am ready to return the item to Croma and buy the same item from Sony which anyday should have been a better option.

This is to bring to the notice/attention of whomever it may concern (i.e unsuspecting customers about to fall into the Croma trap) that I am disgusted with the service of Croma and its staff, which are part of the Tata group, a group which has a good reputation.
However, I would like to mention that you can't get customer satisfaction on the strength of reputation alone. This is brought out clearly by my case, where I'd like to place on record that the staff of Croma have been rude, unhelpful, and downright deceitful.

I bought a Nokia 5800 Xpressmusic phone from the Croma store in Ansal Plaza, Palam Vihar, Gurgaon, and paid Rs. 2000 extra for the extended warranty of two years.
After I had been using the phone for about a year, it developed a minor problem, which was that the Applications or menu button was not working. It appeared to have got stuck, and I thought that all that it needed was a thorough cleaning, which I was reluctant to do myself, not wanting to unknowingly damage the phone. When I took it to the Croma store, a staff member informed me that I would have to call the Nokia Service Centre's phone number and go to the nearest Nokia Service Centre, which they claimed was in Faridabad (I know for a fact that there is another Nokia Sevice Centre in Gurgaon). When I tried to explain to him that I did not pay so much for the extended warranty just to make all the effort myself, he very rudely said that nothing could be done about it. I decided to go to the manager, and told the staff member to direct me to him. The staff member took me to the wrong person, saying he was the Customer Care Manager. I requested the Customer Care Manager to take me to the Store Manager, and when he did, I complained to him about the unhelpfulness and rudeness of the staff member. I then brought my problem to the notice of the Manager, who assured me they would get it fixed, 'as a favour' because, as he informed me, mine was a Carry-in warranty, which apparently meant that I had paid Rs 2000 for the privilege of carrying my phone to the service centre myself. Needless to say, they had omitted to give me this important piece of info when I took the warranty.
A few days later, I received a phone call from Nokia, saying that my phone had sustained 'liquid damage', and that it couldn't be fixed. This was subsequently confirmed by Croma. I felt that this diagnosis was absolutely incorrect and they just said this to cause me the maximum inconvenience possible. Obviously, if the phone had sustained liquid damage, it couldn't be possible that only one of the circuits/components was damaged, causing the menu button to malfunction, and the rest was untouched. I could still receive calls on the phone, so this selective problem of liquid damage (when in fact, none such had been sustained by the phone) had me quite skeptical.
I kept my old phone, but bought a new one too as I couldn't make any calls, being unable to access my contacts due to the faulty Menu button. After a few weeks, I happened to have a look at my old phone, and found that the button was working properly again. Liquid damage, my left foot! I then knew for sure that Croma and Nokia seemed to be in cahoots to cause me the most trouble or inconvenience that they possibly could. It seems that Croma's policy is that once you have bought the product, and paid them the money, your satisfaction is no longer their concern. Also that shoddy or non-existent after sales service is what the customer will get even after he/she pays for an extended warranty. It seems to me that their motto needs to be changed to “We help you cry.”

Luckily, my story had a happy ending (no thanks to Croma), though others may not be so fortunate. Are you listening, Mr Ratan Tata---or whoever your successor is going to be?

I had purchased an HP pavilion laptop from Croma phoenix mills on 19/9/2010 but I have not recieved the carry bag which comes with the laptop then after 4 days I purchased MTS Mblaze from Croma Ghatkopar but the downloading speed of device is not as promised by the company and there has been no response from the customer care too regarding my complaints.

Moreover a friend of has purchased Hp Pavilion laptop just a few days later and has been provided with additional free kit to which I have been told to give Rs.600 extra for the kit. I don't understand why there has been such biased behavior among the customers.

Please help me.

The company Jeeves Consumer Service,Bangalore not good by giving its poorest service and is worst outsourcing service providing company of CROMA ELECTRONICS from TATA

Please don't believe on whatever commitments made on this website according to me its fraud service providing company
http://www.jeeves.co.in/

Mr.Mahesh from Jeeves Consumer Service,Bangalore is the laziest, non believable person and worst branch manager I have ever mate in my life.I would like to say such bad managers dragging our countries pride.

Mr. Mahesh who is employee of Jeeves Consumer Service,Bangalore gave me commitment about giving me CROMA laptop service withing 3-4 days is still not completed his task after 40 days.

Finally as a customer I would like to say by Jeeves Consumer Service,Bangalore is fraud service providing company,Never ever believe on such companies.


Its my kind request to all valuable purchasers never buy the CROMA Laptops because their after sales service is super-late and not competent, they really make your interest less in products after buying them.

BETTER TO NOT APPROACH TO CROMA ELECTRONICS FOR BUYING THEIR PRODUCTS

A truly affected customer
Gajanan Kulkarni.
Bangalore

I wanted to bring to the notice of other consumers the varying policies that exist at the various Croma - tata enterprise stores that exist across the city. Even if you have decided to buy at Croma, please check at one or two of their chain stores, before deciding to buy.
We had gone to buy a front loading LG washing machine during their "Independence Day non violence sale" period from the Croma - R-City Mall, Vikhroli branch. The model that we had chosen was quoted at 23 k plus had a free offer of an electric rice cooker or vacuum cleaner and advertised as "for all products of LG". They agreed to waive off 500Rs if we did not want to take the free goods. We wanted more time to decide, so came away with the intent of going back the next day.
To our luck, the next day's newspaper carried an ad, which said, Croma would match the best price if we showed them some other retailer was offering a better deal. We, incidentally, found Hypercity Malad selling the same model washing machine for 18000Rs, without any of the freebies. We took this to the notice of the salesperson at the Croma - R-citi mall. He had a word with his managers, and agreed to sell it to us for the same price of 18000Rs. Then, naturally, we wanted to know about the freebie offer or additional 500Rs off. He backtracked here, and said this was an internal offer and he could not give us the same. We agreed that may be the case, but then show us your offer document which states so. He did not have one. He brought the store manager to meet us and we insisted the same. He also did not have any printed document showing what the offer was. After a lot of insistence, he revealed they do not have any such printed document! Which literally means they can refuse the same to select customers, inspite of the advertised offer, as and when they please. When we pointed this out, he now refused to sell us the washing machine for the earlier agreed price of 18k, as we did not have an invoice from hypercity citing the same. We decided to walk away from this store, but wanted to get to the root of the matter and went to check the same at the Croma store in Oberoi Mall, Goregaon.
Imagine our surprise when we got the same brand, same model washing machine for the quoted price of 18000 (as per match price offer) as well as 500Rs off on it if we did not want the freebies.

I've taken a MTS - MBLAZE connection for accessing internet through wireless data card, on 28th Aug 2010. I took that as part of the offer while I purchased a laptop from CROMA, Indiranagar.

I submitted my documents then and there only while, taking the connection, and asked them to call me and let me know if documents are OK.

I got 1 week free 5GB usage as well. After that when I recharged my MTS - MBLAZE connection (MTS id:[protected] on 10th Sep 2010 i.e. Friday evening for 3GB for 3 months, I found that it is not working. The next morning I called up the Customer Care and they told me that the documents submitted to the retailer i.e. CROMA Bangalore were not received, after almost 2 weeks have passed. After calling up CROMA, the MTS representative there, Mr. Rajesh told me that they will submit it and the connection will get activated within an hour, which though took alot more time, and I could finally connect to the internet the other morning i.e. 11th Sep.

After that today morning again, I was not able to connect, and after speaking to the MTS Customer care I found that the documents were still not submitted. I called up CROMA and after speaking to Mr. Rajesh he delegated this to Mr. Vijay, to whom after speaking he told me that my documents were not proper as I submitted my driving licence and which doesn't have my Banaglore address (Even though while purchasing the connection I asked them to let me know if there is any problem with the documents and secondly I get to all these from the retailer and not the service prvide and that too after I called them up).

Mr. Vijay asked me to send scanned copy of a document which has address proof of that in Bangalore, which was though not asked at the time hen I purchased the connection. I immediately sent him the scanned copy at around 12:30 afternoon today and asked him to submit the documents and immediately re-activate, as I need to access the internet urgently for some personal reason, and then acknowledge.

I called him several times to ask if he has received my e-mail, but he didnt pick up my call, I sent him a SMS as well, but he didnt respond. I called Mr. Rajesh and he sent me an sms saying that Mr. Vijay has received the e-mail and will give me a call shortly.

Later on in the evening when I called Mr. Vijay again, he still didnt take my call, despite that many a times I found his no. on waiting and many a times he didnt pick my call at all. I called up Mr. rajesh again, and he said that he will ask him to call me. But that didnt happen, and after that I again tried Mr. Vijay's no., but he didnt pick up the call, and then I tried Mr. Rajesh's no and he too is now not picking up the call. I kept on trying both of them and at around 6 PM Mr Vijay called me and says that he will submit the documents late in the evening and my connection will be active after that. Despite of me threatning him, that I 'll file a complaint at Consumer Forum, he admantly asked me to put a complaint as if he dont care a damn.

I tried again in the night, a little while ago, And they have still not activated the connection, and they have really shown that they dont care Consumer and dont care Consumer Forum.

My complaint is that despite of paying Rs. 1794 and activating a prepaid internet connection for 3 months, if I dont get to use when I need it the most, and that too for an entire day, twice repeatatively; then what's the use of paying so-much and taking a connection. Why there's no pro-activeness from the retailer's side to submit my docments right on time and if the documents were actually not correct to call and let me know before disconnecting the connection. And even though if this mistake have occured from their end then, do the needful at the earliest and activate my connection, so that the customer can use.

CROMA, Indiranagar, Bangalore - they dont care a damn what problem the customer faces. They just know how to bully customers advertising attractive offers.

If you want to get in touch with me for any clarification or proof you need to take action against them, please call me at my mobile no.[protected].

Thnaks & Regards,
Siddhartha Guha

I bought a washing machine from croma panjagutta on saturday, 11th September. At the time of delivery, they told me that they can deliver the washing machine at home on sunday, but at the time of billing they gave me the delivery date as monday. On monday, 13th september, there was no response from them and then i complained in their website and customer care. They promised the delivery on the same day initially and later they said they can give the delivery on tuesday. On tuesday, the same story was repeated and I didnt get the delivery of the washing machine. The customer care is not picking the call and their customer service seems to be pathetic. They are not able to keep the delivery dates they have given even after repeated postponement. Is there anyway I can get my washing machine / money back?

Invoice No. SLF02A[protected]

I had bought a hcl laptop worth Rs.38000 from croma vashi. at the time of purchase the sales man told me that if i face "any issue" about the laptop bring it to croma and we will forward it to the service center. i also paid Rs.3000 extra and opted for extended warranty. after few months my dvd writer stopped working so i went to croma vashi and requested them to service my laptop but the customer service executive over there denied and said it is carry in warranty go to the service center. i told him wat there sales man had told me at the time of purchase and i called the sales man and confronted him infront of there csm...after that discussion there customer service executive excepted that the sales executive was at fault and took my request. the customer service executive thoroughly inspected my laptop for physical damage and gave me a receipt and told me that it will take 21 days for servicing. within few days i got a call from croma vashi saying that my laptop has been serviced and i can collect it. when i went to collect my laptop i found out that there was a "CRACK" at the base of my laptop immediately confronted the service executive. to my surprise the "CROMA TEAM" VASHI DENIED that they were at fault moreover there service executive behaved very badly with me..after some argument they told me to give them some days time so that they can rectify there mistake.i told them i want to talk to there store manager they told me that there is no sales manager appointed..after almost 2 months i went on to check wat was happening they returned there laptop in damaged condition sayin they are not at fault..CROMA is the worst retail store i have ever seen.....if there is anybody listening please help me with this issue as the damage done by them is worth Rs 7000. CROMA VASHI IS THE WORST STORE.

I had purchased VU Tv from Chroma , Central Square Mall Vadodara on 14/06/2009 vide bill no[protected]. On[protected] I personally visited croma and lodged complaint for the sound quality of VU TV. The Customer care of the Mall assured us to send technical person in 3 days. The person from the company visted my place after 8 days[protected] and again assured us to send estimates of the speakers in 2 days. Even after 7 days I have not recieved any estimates or any follow up action. In short for such a small matter the Mall/Company is not able to give prompt services.

Dr Vinod Soni