Croma Complaints & Reviews

I purchased a Croma branded refrigerator as a surprise gift for my parents on their anniversary. Unfortunately it stopped working five months after purchasing it. I called the customer care on 6/4/2010 and lodged a complaint and was told that I will be contacted by a technician in 48 hours. I receive a call from the technician after 48 hrs but I was not available at home so I asked him to come the next day. The tech doesn't show up and I don't even receive a call back for two days so I called the tech back and he told me that he will come and service my fridge that day. The day goes by no show by the tech. I had to call him again and had to be a little assertive this time and he assured me that he will fix my fridge tomorrow. At last after all the run around I had the tech shows up at my home and examins the fridge for almost 30 odd min and tells me that the timer went bad and he needs to get the part from somewhere and will replace it tomorrow. Again the tech does not how up. I waited for 5 days and still no news from them so I called the tech again and asked him about the part replacement and he tells that he will replace it tomorrow and the run around starts again. Even after numorous attempts, the tech still does not show up so I decided to call the store and report this issue for which they simply transfer the call to the same tech who I was talking to all these days. I got very aggrevated and strongly told the tech that if I do not get the service by tomorrow, I will have to escalate this issue and no wonder, the tech still does not show up nor I receive any call from him. Now starts my frustration and anger. I call the store and ask for a manager but for some reasons he was not available so I had to explain my whole situation to the lady who picked up my call to which she told that she will have the manager call me. Adding fuel to my anger, I don't receive a call back. So I had to call them back and even this time the manager is still not available but another lady takes my call and tells me that she is the managers assistant. I explain my whole situation to her and clearly told her that I am fed up with all this run around and I do not want any service from them but to just replace the unit. To which she said she needs to talk to the tech and find out what is the issue and promissed me a call back. To my surprise, I receive a call back from her and she tells that the technician will come and replace the part asap. I got pissed off and told her clearly that I DO NOT need any service I just want a replacement of the unit as I do not have time for all this nonsense. She told me that she needs to look into this issue and will get back to me. As usual, I do not receive a call back and I had to call them back. Some lady answers the phone and tells me that the issue has been esalated and fridge will be most probably replaced. I still do not get any updates on the replacement. So I call them back and this time was told that the replacement is not possible. I again ask for a manager and this time I get to speak to the store manager who again tells me that he needs to talk to the tech. A few minutes later I get a call from the technician and he wants to come and repair the fridge. I refuse the service and told him that I just need a replacement or a full refund for all the inconvinence that I had because if them. The tech told that there is hardly anything that he could do and asked me to call the store manager again. I call the store and a lady picks up my call and again the same drill. Today is 19 th June my fridge still does not work. This is a very bad experience that I ever had in my life and I think I made a big mistake by purchasing the refrigerator from Croma. I would definitely not buy anything from there ever in my life. I purchased a TV,a washing machine, a digital camera and a DVD player from Bajaj electronics 2-3 years ago and haven't encountered any issues with them so far. The first time I bought something from Croma and I am stuck in a very bad situation now. I want the higher authorities to look into this matter and either replace my fridge with a different brand or refund my money as I do not trust the Croma brand any more. PLEASE HELP ME

it's just a money making racquet...we trust the TATA name and fall for it but it's been very disappointing. After a refrigertaor problem i am still waiting for a service after 17 days and not one call back from them leave alone a service visit!

I regret putting i that extra money to buy this warranty. Sheer waste....

purchased mobile phone from croma C.B.D. navi mumbai in dec 09 under maestro card cash back offer. no cash back received till date
initially they said 120 days, then 120 days after closure of scheme, then next month after scheme closure 6 months have passed

shame on you TATA's and MAESTRO CARDS

The experience at Croma Panhagutta has been the worst so far ever. The complete incompetance of the manager and lack of concern of the entire staff is so intense that words are not found.
It has been 5 days since we made the purchase and so far it has been ...
1. the delivery was more than a day beyond promised time ... this , inspite of repeated instructions to the sales person (Santhosh) that we are in desparate need of the fridge on time (its an extremely hot summer and i have a toddler at home )
2. on delivery it was found that the product was not a fresh piece
3. the delivery guys resorted to methods on trying to push the same piece by saying that it was the last piece.
4. he did not carry the phone numbers of any of his superiors that we could speak to.
5. the company that delivers is not owned or operated by Croma
6. The nxt day we get delivery at 17:30 (supposed to have reached by 11am) by a auto driver who doubles up as superman ...single handed trying to lift a 300ltr fridge up a ramp and into the house on his back
7. We accept delivery out of sheer desparation and then find the driver is not capable of giving a demo (but of course)... he says net day ...
8. two days pass ...no demo ... we look at the instructions in the booklet (which does not carry a sealed warranty card) and the fridge just does not cool.
9. no amount of phone calls to the 1800 number or other numbers has yielded any results
today is 21st may 11 am ...
The manager (Sailesh) never lifts the phone
The showroom number on the bill is never lifted[protected]
Is there anybody with similar problems ... the manager and the entire croma staff need to be pulled up.
Riding on the name of a large corporate one cannot afford to mess with the customers so blatantly and shamelessly.
P.s. this experience is not my first with croma ...earlier i had a slightly troubled purchase of a cell phone ... but i put it aside as a one-of event.
But its time to make the croma showroom understand

I purchased a refrigerator and an Air-conditioner from the Croma Store in Gurgaon on Monday, 10th May. Whilst the A/c arrived in acceptable condition, the refrigerator was damaged on delivery.
I called the personnel at the store, a day later on Wednesday, 12th May, and demanded an explanation, to which I got an unsatisfactory technical excuse, which tantamount to not accepting responsibility for a manufacturing defect. No Croma personnel called me in the meantime to offer an apology and re-assurance that the product would be delivered soon without a hitch.

I received a replacement refrigerator on Wednesday, which was again damaged. I went to the store and met the store manager, who offered his apology and economic compensation, which I declined. Instead, I acquired the contact details of Avinash Pereira, designated personnel based in Mumbai. I was assured that the product would be checked for defects and delivered to me at the desired time.

Last evening, I reached home well in time to receive the product, which didn't turn up at the time promised. Following this, my wife contacted the store personnel several time, who weren't able to offer a solution, and, after some time, stopped taking our calls. I contacted Avinash, who managed to get the store manager to call me.

What ensued is the most blatant abuse of a consumer's rights to reliable and trustworthy service from an organisation the size and stature of Tata Industries.

During the course of the conversation, the store manager shouted at me with unsavoury expressions such as "Who the hell do you think you are? Have you bought the entire Croma store?" and some more.

I am yet awaiting a resolution to this matter, which I was assured of by Avinash.

i have purchased an hp 4688 printer from croma on 10/12/2009 in paisa back offer and they have said that i will get a refund of rs 1500 through check..i have submited all my details with them... and i m trying to contact them from last 3 month but no one is telling about it from last 3 months my mobile no is [protected] and billno ii 1183374..

I have bought LG products from CROMA AUNDH PUNE. Till then it was fine. Installation of these products is done by LG. These is an absolutely painful process . LG people will not call you back , will never call , will not com on time ... or may not even come. When I called up CROMA people they assure that LG guys will call within some time ...and again they never call you. It has been almost two weeks , I have the stuff @my home AC and Ref ...but its just there. I feel like returning the products. Do not buy any products with so much headake.

Sir, I have purchased a Acer Aspire NB 4736 on 1.8.2009 vide invoice No. 162-3811 for anamount of Rs. 36,999/. I have also an offer of 3% under paisaback scheme, which I had faithfully sent to your Mumbai address within the stipulated time through the courier giving my bank account No.etc. (SBI, Mylapore Branch SBAc No. [protected]). It is more than 8 months and the eligible amount is still to be credited to my account. Please look into this for needful.

Thsnking you, sir.


B.S. Sundaram
No. 10 A Sydoji Street, Triplicane, Chennai 600005
Mobile No.[protected]

i purchased one vaccum cleaner from chroma Rohini vide bill no.[protected] on 29/11/2009 along with extended warranty of 2 years.

after 4 month i start using the product vaccum cleaner .5L 1000w AV 0029 and within thirty minutes of operation it failed .

i tries to contact the phone no. given on the bill[protected] which keeping hold for more than 30 minutes and at last no response.

then i tried the no. given for extended warranty [protected] - not useful as it worst then earlier it keep in waiting and then cut - unwanted expenses to customer to call.

it seems that i was cheated wwhen the nos are not in operation how they will support the extended warranty the computer bill become light and within one or two month nothiong readable they haven't given any cerificatge for extended/normal warranty.

please help

With utmost regret and pain I am highlighting the sequence of event which happened to me (and customer like me) which is diluting the brand image of TATA. I don’t believe in my wildest dream that this could happen under TATA group of companies.

I purchase a CTV LG 21” & Tata Sky from croma retail store Mount road, Chennai on 02 April. Delivery date was 03 April however; I still don’t have TV with me. Reasons cited...

Dear Sir / Madam

We have purchased a split a/c from Croma on 6th June 2009, since installation no service is being done. Recently from the a/c water was dripping, we thereafter lodge a complaint on toll free number [protected] ant complaint no.[protected] dt. 22nd March 2010.


After through follow up, a personnel from National Aircon came, but did nothing , he said there is some major problem do not use the a/c till rectified.

Again after calling up toll free number it is constanstly repeating the mesage we will call you back please leave the mesage and phon number - but no response – We have been calling them National aricon from day one by they keep on dodging from post to pillar by giving different name and number . Are these people making a fool of the consumer


The fact according to me is that the a/c installed might be problem, since they do not want to replace they are making fuss over the thing.

Sir, May I request you to kindly intervene and give me a suitable suggestion of direction on how to proceed futher, let them give me the money i have spent for purchase of a/c and take away this a/c.

Awaiting your reply.


Regards
Shailaja

I purchased an AC from Crome Aditya city centre and this was my big mistake. Whole amount was given to croma on wed 24/mar/2010 and after this they inform us that AC is not available in stock and would be delivered to you on sunday 28/mar/2010. But we don't get the AC and not even a response from croma. When we call them they make foolish statements and make another bluff promise of delivering AC on Wed almost after 1 weak but again same treatment. After all this mess we gave a call to them and said that we will now involve police and take legal action against croma. So after this we get AC but no instalation was done by them and no stablizer was given to us which was promissed as free at the time of payment. this all was like worst nightmare for me and my family.

I have Purchased a Digital Camera from Croma Malad center he has given me the wrong information about the camera and the service.

I have received duplicate rechargeable batteries from Croma Malad center I have given the compliant to Croma Malad center but he is not giving me the proper response as my frnds hope you will help me.

I have purchased CROMA microwave oven (20L SOLO - CRM2024) from Infinity Showroom in Malad (E), Mumbai on 21st Feb 2010. On 5th March the Oven stopped functioning and we called back the customer care executives who were themselves unaware abt the contacts of the Servicing dept and finally provided the contact of demo & installation team who in turn redirected us with the correct contact of the repair & servicing team. The technical guy detected that the magnet roll is not functioning so he has to replace the same but wud return after 3 days and there is no contact from him after that. When called the repairs & servicing toll free number the lady Ms. Ramya asked us to wait till afternoon because after which she wud be able to give a proper update on the availability of the magnet roll but no contact from her till yesterday. I am very disappointed with the custome service as well as the product because in case if they are unable to provide me the magnet roll then they shud replace the oven immediately.

I have bought a lenovo net book from Ahmedabad croma devarc mall, vide bill no.[protected] dated 21/12/2009, they offered a scratch card on paisa back scheme, I got 3% cash back on this. Croma asked me to submit all the proofs. I have sent all those to their chennai office. Later enquired about my bank IFC code. That also submitted through reply mail during feb-2010. Sofar they didn't responded back. we do not have any contact numbers of them to contact their chennai office. No call centre number. No mail ID response.

I had purchased a laptop from croma showroom,aundh on 20th feb,2010 and they had promised to give tata photon connection with it on the same day of purchase which till the next 1 week they didnt provide. on various phone calls and complaints ( complaint no.115/280210/computer/56393 ) they called me 4 days back and said that the connection will be provided within 2 days and till date i am still waiting.kindly look into the matte as its a case of pure missellingand false commitment.

respected person,
i purchased a LG lcd from croma bandra on 8th delivery date was 9th which they delivered on 10th and the guy who was coming for installation came on 11th while installing it came to my notice that the panel sides has some black color on the glass which i complained the same min and was expecting a call back within 2 hours but no1 reverted back to me after complaining on the hotline 4 times which they have it in record i even insisted if i could get bring it back myself and take a new peace they refused to that and though this is a small issue the bigger issue is :-

wrong information given to me by the sales man saying samsung 6series is not available with them which i wanted in 32 inches i called up hotlline of croma they said they have it also in other branch in juhu has it on display also so i needed my lcd very quick so i opted for LG though i wasnt very satisfied with just because it was ready it stock i need 6 series as if they have make the replacement for the current lcd they have sent but no1 is calling me back regarding the same what am i suppose to do please help.

regards

bharat B

Dear Sir,
Please do bear with me.It is a long mail but needed to explain the gravity of the situation.
I had purchased an airconditioner from Croma(Hadapsar,Pune) last summer in May.Due to a defect in the piece we went for an exchange.The new piece was sent to my residence in a few days but the defective old piece was not collected. For three months after that we were after them constantly calling them to take the piece out of my place.But they never turned up,Always saying they would come the next day.Then the rains came and we had to move the heavy outdoor unit, which was left on the open terrace,ourselves and on calling them,again they said they would come the next day.
In between they had called on 2 occasions once was 4 months after the piece being left behind saying they were on their way to collect the piece but we were in goa so couldnt open the door for them.On the 2nd occasion 2 months ago they called at 8.30 pm when my mother was alone at home.She told them to com the next day.They didnt turn up.
Yesterday though when my sister was alone at home and me and my mother in mumbai for a hospital visit, 4 men(without IDs or uniforms) turned up at my house banging the door and shouting loudly to open the door.Despite of her saying we were out of town and to come back in 2 hours (as we were on the way anyways.),they kept harassing her for over an hour.They claimed not to have cellphones to call me and speak to me and refused to leave the premises.Finally my neighbors had to intervene and hunt them away but not before those 4 men threatened to bring 'people' and 'deal' with them.This behaviour is intolerable.
Please do advise me on a course of action.Am I under any obligation to keep a product in my house? What is the legal course of action i can take?
Please do advise me,
Francis Araujo.

The CAF Form no: 2923918 was filled up and submitted at the Croma store at Mulund on 12th December for getting the connection for the Tata Photon+. We were ensured that the installation would be done on or before 16th December.
Now after checking with the Tata Indicom help desk, we are told that the CAF form has not yet reached the authorities.
Since we are leaving town we were in the urgency of getting the connection done at the earliest.
After repeated follow ups no one at the store is forth coming with the information, nor is ready to help in getting things mpved.
We as customers are at the receiving end of all the callous attitude.

I want this to be taken up at the highest level such that no gets further harrased and does not have to run from pillar to post like us.
Also I want to mention that we actually purchased the Tata Photon + , keeping in mind the Tata Brand name. But I am sorry to say that the our experience was quite the opposite of what we had expected.



Regards
Arpita

I purchased a Lenovo Notebook from Croma Store at Delhi Airport Domestic Dearture Terminal 1D on 05/08/2009. My invoice no. i 112-8447. I was given a cash back scratch card which revealed that I was to receive 4% cash back (Rs. 840/-). I was required to post it to an address in Mumbai (which I promptly did) and as per the T&C I was to receive the amount either as cheque or direct transfer into my bank account. I have patiently waited but even after 4 months I have not received my cash back amount. I have no clue whom to contact. I feel very much cheated as the cash back was one of the main attractions for buying the laptop from Croma. I never thought a company managed by Tatas will cheat people like this.