Croma Complaints & Reviews

This is to bring to the notice/attention of whomever it may concern (i.e unsuspecting customers about to fall into the Croma trap) that I am disgusted with the service of Croma and its staff, which are part of the Tata group, a group which has a good reputation.
However, I would like to mention that you can't get customer satisfaction on the strength of reputation alone. This is brought out clearly by my case, where I'd like to place on record that the staff of Croma have been rude, unhelpful, and downright deceitful.

I bought a Nokia 5800 Xpressmusic phone from the Croma store in Ansal Plaza, Palam Vihar, Gurgaon, and paid Rs. 2000 extra for the extended warranty of two years.
After I had been using the phone for about a year, it developed a minor problem, which was that the Applications or menu button was not working. It appeared to have got stuck, and I thought that all that it needed was a thorough cleaning, which I was reluctant to do myself, not wanting to unknowingly damage the phone. When I took it to the Croma store, a staff member informed me that I would have to call the Nokia Service Centre's phone number and go to the nearest Nokia Service Centre, which they claimed was in Faridabad (I know for a fact that there is another Nokia Sevice Centre in Gurgaon). When I tried to explain to him that I did not pay so much for the extended warranty just to make all the effort myself, he very rudely said that nothing could be done about it. I decided to go to the manager, and told the staff member to direct me to him. The staff member took me to the wrong person, saying he was the Customer Care Manager. I requested the Customer Care Manager to take me to the Store Manager, and when he did, I complained to him about the unhelpfulness and rudeness of the staff member. I then brought my problem to the notice of the Manager, who assured me they would get it fixed, 'as a favour' because, as he informed me, mine was a Carry-in warranty, which apparently meant that I had paid Rs 2000 for the privilege of carrying my phone to the service centre myself. Needless to say, they had omitted to give me this important piece of info when I took the warranty.
A few days later, I received a phone call from Nokia, saying that my phone had sustained 'liquid damage', and that it couldn't be fixed. This was subsequently confirmed by Croma. I felt that this diagnosis was absolutely incorrect and they just said this to cause me the maximum inconvenience possible. Obviously, if the phone had sustained liquid damage, it couldn't be possible that only one of the circuits/components was damaged, causing the menu button to malfunction, and the rest was untouched. I could still receive calls on the phone, so this selective problem of liquid damage (when in fact, none such had been sustained by the phone) had me quite skeptical.
I kept my old phone, but bought a new one too as I couldn't make any calls, being unable to access my contacts due to the faulty Menu button. After a few weeks, I happened to have a look at my old phone, and found that the button was working properly again. Liquid damage, my left foot! I then knew for sure that Croma and Nokia seemed to be in cahoots to cause me the most trouble or inconvenience that they possibly could. It seems that Croma's policy is that once you have bought the product, and paid them the money, your satisfaction is no longer their concern. Also that shoddy or non-existent after sales service is what the customer will get even after he/she pays for an extended warranty. It seems to me that their motto needs to be changed to “We help you cry.”

Luckily, my story had a happy ending (no thanks to Croma), though others may not be so fortunate. Are you listening, Mr Ratan Tata---or whoever your successor is going to be?

I had purchased an HP pavilion laptop from Croma phoenix mills on 19/9/2010 but I have not recieved the carry bag which comes with the laptop then after 4 days I purchased MTS Mblaze from Croma Ghatkopar but the downloading speed of device is not as promised by the company and there has been no response from the customer care too regarding my complaints.

Moreover a friend of has purchased Hp Pavilion laptop just a few days later and has been provided with additional free kit to which I have been told to give Rs.600 extra for the kit. I don't understand why there has been such biased behavior among the customers.

Please help me.

The company Jeeves Consumer Service,Bangalore not good by giving its poorest service and is worst outsourcing service providing company of CROMA ELECTRONICS from TATA

Please don't believe on whatever commitments made on this website according to me its fraud service providing company
http://www.jeeves.co.in/

Mr.Mahesh from Jeeves Consumer Service,Bangalore is the laziest, non believable person and worst branch manager I have ever mate in my life.I would like to say such bad managers dragging our countries pride.

Mr. Mahesh who is employee of Jeeves Consumer Service,Bangalore gave me commitment about giving me CROMA laptop service withing 3-4 days is still not completed his task after 40 days.

Finally as a customer I would like to say by Jeeves Consumer Service,Bangalore is fraud service providing company,Never ever believe on such companies.


Its my kind request to all valuable purchasers never buy the CROMA Laptops because their after sales service is super-late and not competent, they really make your interest less in products after buying them.

BETTER TO NOT APPROACH TO CROMA ELECTRONICS FOR BUYING THEIR PRODUCTS

A truly affected customer
Gajanan Kulkarni.
Bangalore

I wanted to bring to the notice of other consumers the varying policies that exist at the various Croma - tata enterprise stores that exist across the city. Even if you have decided to buy at Croma, please check at one or two of their chain stores, before deciding to buy.
We had gone to buy a front loading LG washing machine during their "Independence Day non violence sale" period from the Croma - R-City Mall, Vikhroli branch. The model that we had chosen was quoted at 23 k plus had a free offer of an electric rice cooker or vacuum cleaner and advertised as "for all products of LG". They agreed to waive off 500Rs if we did not want to take the free goods. We wanted more time to decide, so came away with the intent of going back the next day.
To our luck, the next day's newspaper carried an ad, which said, Croma would match the best price if we showed them some other retailer was offering a better deal. We, incidentally, found Hypercity Malad selling the same model washing machine for 18000Rs, without any of the freebies. We took this to the notice of the salesperson at the Croma - R-citi mall. He had a word with his managers, and agreed to sell it to us for the same price of 18000Rs. Then, naturally, we wanted to know about the freebie offer or additional 500Rs off. He backtracked here, and said this was an internal offer and he could not give us the same. We agreed that may be the case, but then show us your offer document which states so. He did not have one. He brought the store manager to meet us and we insisted the same. He also did not have any printed document showing what the offer was. After a lot of insistence, he revealed they do not have any such printed document! Which literally means they can refuse the same to select customers, inspite of the advertised offer, as and when they please. When we pointed this out, he now refused to sell us the washing machine for the earlier agreed price of 18k, as we did not have an invoice from hypercity citing the same. We decided to walk away from this store, but wanted to get to the root of the matter and went to check the same at the Croma store in Oberoi Mall, Goregaon.
Imagine our surprise when we got the same brand, same model washing machine for the quoted price of 18000 (as per match price offer) as well as 500Rs off on it if we did not want the freebies.

I've taken a MTS - MBLAZE connection for accessing internet through wireless data card, on 28th Aug 2010. I took that as part of the offer while I purchased a laptop from CROMA, Indiranagar.

I submitted my documents then and there only while, taking the connection, and asked them to call me and let me know if documents are OK.

I got 1 week free 5GB usage as well. After that when I recharged my MTS - MBLAZE connection (MTS id:[protected] on 10th Sep 2010 i.e. Friday evening for 3GB for 3 months, I found that it is not working. The next morning I called up the Customer Care and they told me that the documents submitted to the retailer i.e. CROMA Bangalore were not received, after almost 2 weeks have passed. After calling up CROMA, the MTS representative there, Mr. Rajesh told me that they will submit it and the connection will get activated within an hour, which though took alot more time, and I could finally connect to the internet the other morning i.e. 11th Sep.

After that today morning again, I was not able to connect, and after speaking to the MTS Customer care I found that the documents were still not submitted. I called up CROMA and after speaking to Mr. Rajesh he delegated this to Mr. Vijay, to whom after speaking he told me that my documents were not proper as I submitted my driving licence and which doesn't have my Banaglore address (Even though while purchasing the connection I asked them to let me know if there is any problem with the documents and secondly I get to all these from the retailer and not the service prvide and that too after I called them up).

Mr. Vijay asked me to send scanned copy of a document which has address proof of that in Bangalore, which was though not asked at the time hen I purchased the connection. I immediately sent him the scanned copy at around 12:30 afternoon today and asked him to submit the documents and immediately re-activate, as I need to access the internet urgently for some personal reason, and then acknowledge.

I called him several times to ask if he has received my e-mail, but he didnt pick up my call, I sent him a SMS as well, but he didnt respond. I called Mr. Rajesh and he sent me an sms saying that Mr. Vijay has received the e-mail and will give me a call shortly.

Later on in the evening when I called Mr. Vijay again, he still didnt take my call, despite that many a times I found his no. on waiting and many a times he didnt pick my call at all. I called up Mr. rajesh again, and he said that he will ask him to call me. But that didnt happen, and after that I again tried Mr. Vijay's no., but he didnt pick up the call, and then I tried Mr. Rajesh's no and he too is now not picking up the call. I kept on trying both of them and at around 6 PM Mr Vijay called me and says that he will submit the documents late in the evening and my connection will be active after that. Despite of me threatning him, that I 'll file a complaint at Consumer Forum, he admantly asked me to put a complaint as if he dont care a damn.

I tried again in the night, a little while ago, And they have still not activated the connection, and they have really shown that they dont care Consumer and dont care Consumer Forum.

My complaint is that despite of paying Rs. 1794 and activating a prepaid internet connection for 3 months, if I dont get to use when I need it the most, and that too for an entire day, twice repeatatively; then what's the use of paying so-much and taking a connection. Why there's no pro-activeness from the retailer's side to submit my docments right on time and if the documents were actually not correct to call and let me know before disconnecting the connection. And even though if this mistake have occured from their end then, do the needful at the earliest and activate my connection, so that the customer can use.

CROMA, Indiranagar, Bangalore - they dont care a damn what problem the customer faces. They just know how to bully customers advertising attractive offers.

If you want to get in touch with me for any clarification or proof you need to take action against them, please call me at my mobile no.[protected].

Thnaks & Regards,
Siddhartha Guha

I bought a washing machine from croma panjagutta on saturday, 11th September. At the time of delivery, they told me that they can deliver the washing machine at home on sunday, but at the time of billing they gave me the delivery date as monday. On monday, 13th september, there was no response from them and then i complained in their website and customer care. They promised the delivery on the same day initially and later they said they can give the delivery on tuesday. On tuesday, the same story was repeated and I didnt get the delivery of the washing machine. The customer care is not picking the call and their customer service seems to be pathetic. They are not able to keep the delivery dates they have given even after repeated postponement. Is there anyway I can get my washing machine / money back?

Invoice No. SLF02A[protected]

I had bought a hcl laptop worth Rs.38000 from croma vashi. at the time of purchase the sales man told me that if i face "any issue" about the laptop bring it to croma and we will forward it to the service center. i also paid Rs.3000 extra and opted for extended warranty. after few months my dvd writer stopped working so i went to croma vashi and requested them to service my laptop but the customer service executive over there denied and said it is carry in warranty go to the service center. i told him wat there sales man had told me at the time of purchase and i called the sales man and confronted him infront of there csm...after that discussion there customer service executive excepted that the sales executive was at fault and took my request. the customer service executive thoroughly inspected my laptop for physical damage and gave me a receipt and told me that it will take 21 days for servicing. within few days i got a call from croma vashi saying that my laptop has been serviced and i can collect it. when i went to collect my laptop i found out that there was a "CRACK" at the base of my laptop immediately confronted the service executive. to my surprise the "CROMA TEAM" VASHI DENIED that they were at fault moreover there service executive behaved very badly with me..after some argument they told me to give them some days time so that they can rectify there mistake.i told them i want to talk to there store manager they told me that there is no sales manager appointed..after almost 2 months i went on to check wat was happening they returned there laptop in damaged condition sayin they are not at fault..CROMA is the worst retail store i have ever seen.....if there is anybody listening please help me with this issue as the damage done by them is worth Rs 7000. CROMA VASHI IS THE WORST STORE.

I had purchased VU Tv from Chroma , Central Square Mall Vadodara on 14/06/2009 vide bill no[protected]. On[protected] I personally visited croma and lodged complaint for the sound quality of VU TV. The Customer care of the Mall assured us to send technical person in 3 days. The person from the company visted my place after 8 days[protected] and again assured us to send estimates of the speakers in 2 days. Even after 7 days I have not recieved any estimates or any follow up action. In short for such a small matter the Mall/Company is not able to give prompt services.

Dr Vinod Soni

TOPIC:
1) Big companies like CROMA retail, India having no hold on outsourcing customer service providers, so better to not purchase products of CROMA retail, India as they give or charge for warranty / extended warranty but can’t able to manage after sales service by believing outsourcers as a good service providers .
2) The BIG ZERO is the customers value for Jeeves Service centre , Bangalore (India)
3) The average time service centre takes in India for servicing electronics goods. Really a question mark problem?

Abstract of complaint :
I have bought a CROMA Laptop from Pasific mall in New Delhi before nearly 1 year ago in month of March 2009 probably having 1 year warranty with laptop & I charged for 2 years of extended warranty. After 1 year laptop has faced a problem of running screen (Screen problem) & battery backup problem. After that I had decided to give my CROMA laptop for servicing in Bangalore as I was working near to Bangalore city. I firstly went to CROMA electronic store ay Brigade road but they told you have to call to Croma customer complaint care as one year warranty over . As per that I called & got Complaint no : 398516 at the same time the caller guy told me the address of Jeeves Service centre at Hulimavu Village, Bannerghatta Road, Bangalore 560 076 . I went at respective address gave my laptop for servicing & lappy bag also, told the laptop problems which I was facing. The guy attended me told we will see your laptop problem & will come back to you after 2-3 days on 22nd June 2010 in afternoon round 2-3 pm & gave me slip of confirmation that they have taken my laptop for servicing & taken some necessary documents they needed for processing my complaint. After that until today 12th August 2010 nearly after 52 days also still I have not got my laptop .I & my friend have called nearly 15 – 20 times to the respective no still they are telling “your laptop is in process & having screen problem” . Even my friend Amey went 2 times to that place the same answer they had told to him also, Firstly I thought might be some parts they will not be getting this reason I heard from them also in first 2 weeks after the call made by myself 4-5 times in first two weeks not even call from them. The companies like Dell ,Hp .Acer are atleast better which are very much able to give any kind of solution even might be serious like screen problem ,battery problem etc. in atmost 10 days ( as I experienced from many friends case faced the same problem as like me but got happy as they got proper solution in right duration of time .) Even this might be curious problem for lots of people like me that in city like Bangalore which is known for electronic city ,best computer servicing city, software city while the other companies are anyway ready to give solution at any cost & within bound duration of time .The CROMA & its outsourcer service provider Jeeves service centre fails to give as they are facing a very very big problem of getting screen for laptop???????? In my case. From this you can understand what will be the intensity, eagerness of providing solutions to problems & what kind of coordination in people inside the Jeeves . Even some times I tried to to explore my truly needs like when I will get my laptop ,I have to do my ppt work, I want it fast after my honest requests they had also got boared & started cutting my calls really experienced 3-4 times. Finally I came to conclusion that no use in struggling at lower level and seen website of Jeeves http://www.jeeves.co.in/ (Please must visit once in lifetime) you will also get amazed what the commitment companies like Jeeves made & what they practically at ground level are. This company presents it as “Service support for all customer durables” & showing its strengths as very good network over India in 107 cities (How its grown?), 250 qualified technicians (Really doubtful !) ,Professional management ( management or vegetable market ? at least vegetable market people do it best though they are unqualified ) etc. etc. (Must visit this website reminder for all my customer friends.) I have spend nearly my 52 days in waiting for laptop to get & answering the question form everyone “Where is your laptop?” Oh God, If I would have purchased laptop of Hp, Dell atleast I was sure about my laptop that I will get it in 10-15 days. For such companies I would like to say “ Stop playing games with customers”
So My heartly request to all smart customers “Please restrict yourself or not allow your friends or don’t use services of such out of class companies which have aimed to make your interest lower in products & trying to becoming multinational in short period but not ready to make efforts & finally which will make our India’s reputation lower if they will go to international market because of having mission of only profit,no customer relationship at all ”. Shame on these companies from my side I am expecting assurance from your side, Are you?

Please give me your helping hand.

Complainer : Gajanan Pratap Kulkarni.
Electronic good given for servicing: CROMA Laptop (Model: XL2961)
Complaint No: 398516
Affected By Service Providing Company:
Jeeves Service centre.
# 77/1, Plot No.10, Eshwari Industrial Estate, Hulimavu Village, Bannerghatta Road, Bangalore 560 076
Date of complaint : 22 /06/2010
Date until service not provided / complaint not proceeded : 12/08/2010
Duration for service not provided : 52 days (Nearly 1/7 th of year)
The things I lost in terms of tangible & intangible terms
Tangible loss: Time , business (money)
Time I lost in waiting from Cromas Service centre ( Jeeves, Bangalore) 52 Days ( Still not got my Croma laptop back given for servicing)
52* 24 = 1248 Hrs
Average time take by Hp, Dell, Acer Service centers (From past experience of my friends who have these companies laptops & faced problem Nearly 7-10 days
168 – 240 Hrs

Intangible loss:
• Entertainment,
• Lost my laptop handling skills to most extent as not using my handly laptop
• Answering seniors every time for not done work at right time
• Frustration, ego damage (Many times they had cut my call as requested for soon service)
• Fear of calling every time , as every time same answer.
• And many such intangible things if you have experience such a worst service in life,

Balance Sheet of Tangible & intangible losses I actually faced
*** If we consider as a rare case for servicing even 15 days (52-15 = 37 days) ****
The business I lost by not using my laptop (1500 Rs /day) +( 37 * 1500 = 55,500/-)
The calls me & my friend made to ask for, laptop is ready or not (Nearly 15 times, average 5 mins per call because most of the times the call made on hold)
+ ( 15* 5 = 75 /-)
Petrol cost ( 2 lit ) + ( 100/-)
Internet I was not able to use at my home ( Average 5 Hrs /day Costing 20 Rs/Hr )
+ (37*5 *20 = 3700 /- )
Cost of internet using at home - (1200/-)
The most precious thing I lost is my & my friends (Ameys) “ TIME” which can’t be measure in money. Its price is INFINITE /-
[protected][protected][protected][protected][protected][protected]
Total Infinite time + 58,175/- + Intangible losses
[protected][protected][protected][protected][protected][protected]

Thanking you

Gajanan Kulkarni
Room No :93, F Block,
Students Hostel,
IISc Bangalpre: 560012
Karnataka
mobile : [protected]

I bought a Samsung 1.5T ac from Croma Mulund sometime in 2009. Since then the original warranty on the product expired, and within days of it happening, the AC had an issue. So much for Korean quality. That aside, I felt safe in thinking that buying the croma extended warranty was a good decision, so I called the Croma warranty helpline, and was promptly assigned a warranty claim number, and told that the complaint would be responded to within 24 hours. Sure enough, the engineer in question showed up, and said that there's a problem with my wall unit's circuit board, dismantled it, and carted it away. Its been over a month of following up with Croma, the engineer in question and the agency that actually sent this person out. All I get is "Your AC will be fixed by next Monday". After 3 mondays, I stopped believing in that particular sentence, and decided to call Croma and request to talk to a manager. The manager, Mr. Bharat Natkar, told me that he was busy, and assured me that he would call back. Thank Heavens I didnt hold my breath, because that call never came. So now, I have a dud AC without a circuit board, noone at the croma's agency assigned to do the work taking my calls, and the people at Croma themselves tossing me around like a hot potato.

Is there hope at this point? I would love to take these guys to consumer court, so what are my options at this point? Please advise. Any lawyers on this forum that can assist, are welcome to contact me via email at ramprasadh at gmail dot com.

Thanks.
Ram Hariharan.

I had purchased 3 samsung 1.5 ton split airconditioners from chroma, juhu Mumbai on 25/10/2008.I had also paid for EXTENDED WARRANTY.One of the ac has given problems from the beginning as the water drips on the bed.Samsung or tata or the ac maintenance person has not resolved it till date.The 2nd ac i was told had a gas leak & then a choked compressor.Each time a non competant technician is sent so their slate is clean but the problem remains pending under the consolation'we are looking into your problem'.I have repeatedly told them to replace the acs as their seems to be an inherent defect with them or else it could'nt take this long.
I have been harrased enough as it has become a daily hit & trial experiment.
I had asked for a deadline since i've been patient enough,but they are'nt equipped to give any answers but keep inconveniencing us.We are in a loop.Someone needs to take a stand & help us.Customers cant be cheated & harassed like this.I will be compelled to press legal charges on them.

Dated: 15.07.10

Subject:Croma Split Air conditioner-Ineffective cooling-complaint reg.

Dear Sir / Madam

We have purchased a Split A/C from Croma, Faridabad on 5th July 2010, which has been delivered on 6th July 2010 & installed on 8th July 2010. Since installation, a/c is not giving proper cooling. Number of times, I had called up Croma Faridabad for making complaint. On 10th July 2010, I visited Croma Faridabad and lodged the complaint physically at Customer Care Department. Customer Care Executives assured us to resolve the issue at the earliest. Then, on 11th July 2010, they send Engineers to visit our place and they checked our A/C and saying that A/c gives this much of cooling only and saying there may be problem with Stabilizer and did nothing.

We have been calling up time & again but not getting proper response. Store Manager Ms. Anuradha, Croma Faridabad Branch assured us to send the Senior reliable Engineers at our place. On 13th July, Engineers came to our place and told us to switch on the a/c for two hours, then I will come tomorrow and see what is the problem because he himself was unable to find the fault why a/c is not giving proper cooling. On 14th July, we started a/c at 4:00 pm till 9:30 pm but no one had turned up. Since, it has been installed hardly 7 days back and we are not satisfied with the product. We want to get the A/c replaced.

Kindly look into the matter seriously and take action accordingly. Either refund our money or change the A/c as soon as possible.

Regards

(Manoj Sharma)
Bill No.[protected]
#[protected] / [protected]

I bought a Transcend 250GB Portable Hard Drive on 8/7/2010 at CROMA in Centre Square Mall at VADODARA, GUJARAT. I bought this portable hard drive at Rs.3499/- where as at the same cost Transcend 350GB Portable HDD is available in the market.... Actual cost of Transcend 250GB Portable HDD in Indian Market is 3100/-. Croma is claiming that the cost of Transcend 250GB Portable Hard Drive is 5000/- and its giving it for Rs. 3499/-. Please take action against these blood sucking leeches.

I HAD BUYED A SAMSONG CORBY WITH A EMI SCHEME FOR 9 MONTH.AS THE COUNTER PERSON TOLD THAT EVERY MONTH WE WILL BE CHARGED 773 FROM MY CREDIT BUT THEY DEBITED RS.2750 IN A VERY FIRST MONTH. HE TOLD ME FOR 9 MONTH BUT THEY CHARGED A WRONG AMOUNT.THEY CHARGED 3 MONTH EMI IN ONE MONTH SO PLEASE TAKE A ACTION AGAINST THE CROMA DAHISAR( THAKUR MALL ) AND PLEASE NO BUY ANY PRODUCT FROM CROMA AS THEY MAKE WRONG PROMISES & GIVE WRONG DETAILS TO CLIENT. THEY SELL PRODUCT WITH WRONG KNOWLEDGE.PLEASE HELP US IN THIS MATTER

I purchased a Croma branded refrigerator as a surprise gift for my parents on their anniversary. Unfortunately it stopped working five months after purchasing it. I called the customer care on 6/4/2010 and lodged a complaint and was told that I will be contacted by a technician in 48 hours. I receive a call from the technician after 48 hrs but I was not available at home so I asked him to come the next day. The tech doesn't show up and I don't even receive a call back for two days so I called the tech back and he told me that he will come and service my fridge that day. The day goes by no show by the tech. I had to call him again and had to be a little assertive this time and he assured me that he will fix my fridge tomorrow. At last after all the run around I had the tech shows up at my home and examins the fridge for almost 30 odd min and tells me that the timer went bad and he needs to get the part from somewhere and will replace it tomorrow. Again the tech does not how up. I waited for 5 days and still no news from them so I called the tech again and asked him about the part replacement and he tells that he will replace it tomorrow and the run around starts again. Even after numorous attempts, the tech still does not show up so I decided to call the store and report this issue for which they simply transfer the call to the same tech who I was talking to all these days. I got very aggrevated and strongly told the tech that if I do not get the service by tomorrow, I will have to escalate this issue and no wonder, the tech still does not show up nor I receive any call from him. Now starts my frustration and anger. I call the store and ask for a manager but for some reasons he was not available so I had to explain my whole situation to the lady who picked up my call to which she told that she will have the manager call me. Adding fuel to my anger, I don't receive a call back. So I had to call them back and even this time the manager is still not available but another lady takes my call and tells me that she is the managers assistant. I explain my whole situation to her and clearly told her that I am fed up with all this run around and I do not want any service from them but to just replace the unit. To which she said she needs to talk to the tech and find out what is the issue and promissed me a call back. To my surprise, I receive a call back from her and she tells that the technician will come and replace the part asap. I got pissed off and told her clearly that I DO NOT need any service I just want a replacement of the unit as I do not have time for all this nonsense. She told me that she needs to look into this issue and will get back to me. As usual, I do not receive a call back and I had to call them back. Some lady answers the phone and tells me that the issue has been esalated and fridge will be most probably replaced. I still do not get any updates on the replacement. So I call them back and this time was told that the replacement is not possible. I again ask for a manager and this time I get to speak to the store manager who again tells me that he needs to talk to the tech. A few minutes later I get a call from the technician and he wants to come and repair the fridge. I refuse the service and told him that I just need a replacement or a full refund for all the inconvinence that I had because if them. The tech told that there is hardly anything that he could do and asked me to call the store manager again. I call the store and a lady picks up my call and again the same drill. Today is 19 th June my fridge still does not work. This is a very bad experience that I ever had in my life and I think I made a big mistake by purchasing the refrigerator from Croma. I would definitely not buy anything from there ever in my life. I purchased a TV,a washing machine, a digital camera and a DVD player from Bajaj electronics 2-3 years ago and haven't encountered any issues with them so far. The first time I bought something from Croma and I am stuck in a very bad situation now. I want the higher authorities to look into this matter and either replace my fridge with a different brand or refund my money as I do not trust the Croma brand any more. PLEASE HELP ME

it's just a money making racquet...we trust the TATA name and fall for it but it's been very disappointing. After a refrigertaor problem i am still waiting for a service after 17 days and not one call back from them leave alone a service visit!

I regret putting i that extra money to buy this warranty. Sheer waste....

purchased mobile phone from croma C.B.D. navi mumbai in dec 09 under maestro card cash back offer. no cash back received till date
initially they said 120 days, then 120 days after closure of scheme, then next month after scheme closure 6 months have passed

shame on you TATA's and MAESTRO CARDS

The experience at Croma Panhagutta has been the worst so far ever. The complete incompetance of the manager and lack of concern of the entire staff is so intense that words are not found.
It has been 5 days since we made the purchase and so far it has been ...
1. the delivery was more than a day beyond promised time ... this , inspite of repeated instructions to the sales person (Santhosh) that we are in desparate need of the fridge on time (its an extremely hot summer and i have a toddler at home )
2. on delivery it was found that the product was not a fresh piece
3. the delivery guys resorted to methods on trying to push the same piece by saying that it was the last piece.
4. he did not carry the phone numbers of any of his superiors that we could speak to.
5. the company that delivers is not owned or operated by Croma
6. The nxt day we get delivery at 17:30 (supposed to have reached by 11am) by a auto driver who doubles up as superman ...single handed trying to lift a 300ltr fridge up a ramp and into the house on his back
7. We accept delivery out of sheer desparation and then find the driver is not capable of giving a demo (but of course)... he says net day ...
8. two days pass ...no demo ... we look at the instructions in the booklet (which does not carry a sealed warranty card) and the fridge just does not cool.
9. no amount of phone calls to the 1800 number or other numbers has yielded any results
today is 21st may 11 am ...
The manager (Sailesh) never lifts the phone
The showroom number on the bill is never lifted[protected]
Is there anybody with similar problems ... the manager and the entire croma staff need to be pulled up.
Riding on the name of a large corporate one cannot afford to mess with the customers so blatantly and shamelessly.
P.s. this experience is not my first with croma ...earlier i had a slightly troubled purchase of a cell phone ... but i put it aside as a one-of event.
But its time to make the croma showroom understand

I purchased a refrigerator and an Air-conditioner from the Croma Store in Gurgaon on Monday, 10th May. Whilst the A/c arrived in acceptable condition, the refrigerator was damaged on delivery.
I called the personnel at the store, a day later on Wednesday, 12th May, and demanded an explanation, to which I got an unsatisfactory technical excuse, which tantamount to not accepting responsibility for a manufacturing defect. No Croma personnel called me in the meantime to offer an apology and re-assurance that the product would be delivered soon without a hitch.

I received a replacement refrigerator on Wednesday, which was again damaged. I went to the store and met the store manager, who offered his apology and economic compensation, which I declined. Instead, I acquired the contact details of Avinash Pereira, designated personnel based in Mumbai. I was assured that the product would be checked for defects and delivered to me at the desired time.

Last evening, I reached home well in time to receive the product, which didn't turn up at the time promised. Following this, my wife contacted the store personnel several time, who weren't able to offer a solution, and, after some time, stopped taking our calls. I contacted Avinash, who managed to get the store manager to call me.

What ensued is the most blatant abuse of a consumer's rights to reliable and trustworthy service from an organisation the size and stature of Tata Industries.

During the course of the conversation, the store manager shouted at me with unsavoury expressions such as "Who the hell do you think you are? Have you bought the entire Croma store?" and some more.

I am yet awaiting a resolution to this matter, which I was assured of by Avinash.

i have purchased an hp 4688 printer from croma on 10/12/2009 in paisa back offer and they have said that i will get a refund of rs 1500 through check..i have submited all my details with them... and i m trying to contact them from last 3 month but no one is telling about it from last 3 months my mobile no is [protected] and billno ii 1183374..