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Croma Complaints & Reviews

www.cromaretail.com

3.8

Last updated Oct 29, 2024

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Croma

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wh-ch520 - sony headphones - crm:0725513

urgent: request for resolution of poor customer service experience

MacBook not Delivered

Product not provided as mentioned on website description

complain for not providing extended warranty maintenance services

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Received defective mobile phone

Large scale online scam happening in the name of fake Croma infiniti retail website

Incomplete package of TV, received without main accessory/warranty card

Not accepting return of defective product

Featured Croma consumer stories

Product not delivered (Payment already made online)

LG RO Water Purifier Second Complaint

Not getting replacement

Croma reviews & complaints page 162

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I had purchased an HP laptop from Croma in Oct 2008. The sales guys at the shop told me that I would get 2 free gifts with this purchase - (1) Bluetooth device to connect amplifier to PC and (2) Bag

To my disappointment, when I went to the HP site, the offer did not exist. When I reached out to the store, they ignored my issue for quite sometime till I personally vivited the store. Some promises were made by the staff there...

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Hi Everyone reading this post,

I wanted to share my experience with Croma Retail at Hyderabad. I purchased a Samsung 26" LCD TV from their store in Jubilee Hills and after much follow-up the TV was delivered to my home address. Samsung technician installed the TV 2 days later.

Within 24 hours of installation the TV malfunctioned (the picture would become black and lines will come on the LCD screen). I...

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I bought a Sony Vaio Laptop from Croma store in koramangala Bangalore.While making the purchase I was told that if I use the HSBC credit card I will get 5% cash back in my next monthly statement. The value of the puchase was Rs.50, 000/-. I was suppose to get Rs.2500/- as cash back. The amount was confirmed by the sales people at the counter. But when I got my next statement from HSBC there was no credit (cashback) given. I called HSBC customer...

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Having decided to buy 2.1 Speakers for a PC system, I surveyed a few different shops then had approached Croma. The first thing that happened was, when I was trying to decide on which speakers to buy, not only were the sales reps loitering around, but they had decided to play music full volume disregarding the customers. I didn't mind that, felt it was just a little fun. But it got ridiculous when I was still trying to hear the speakers...

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It is one of those rare days when you go to a store to buy a bunch of electronic products on a single day.
Today was one such day. Given these tough economic times, stores must be working harder to convert fewer footfalls into sales, or so you think. Read my experience in the Croma Store on Linking Road, Mumbai today.

I wanted to a buy the following things:

An all-in-one printer
A Monitor
A...

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I purchased a Computer music system od Altec lancer in the very starting it was reated a problem whoch got rectified by then after 5-6 days it again stop working. this kind pf Problem i never fased witj any brand, kindly make it correct and the reason f not working is the power is not coiming in the system.
contact Name: Sameer Ahmed
Contact Number: [protected]
Purchased Location: Croma, Crown interiarz, Faridabad...

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ATTENTION– Nidhi (Store Manager), Croma, Koramangala, Bangalore
I purchased a Toshiba Fridge (614 lts) from Croma in January. It was bought at a discounted price as the salesman (Daniel) said that it was the last piece in the store and also that it had a few dents on the body. I asked Daniel to switch on the fridge to check if it was actually working. In about 5-10 minutes after the fridge was switched on, it started cooling...

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To whom who may convern:

My name is Gianfranco Di Bonaventura and I am the Managing Director of an IT Company based in Pune. I have bought a nokia E71, ( 20, 199 INR) from CROMA, and I have received a really bad custom service from the Shop. The mobile had some defects, and after only 3 days I went back to the shop in order to ask for a replacement. The staff there game differnt version on their policy on replacements and still...

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I purchased a microwave oven yesterday from Croma Bangalore vide Bill No[protected].They promised to deliver the same by 6PM today evening.I have spent around 30rs calling them on again and again they say they require 4 days to deliver the same.On the bill its quoted that the microwave will be delivered today.So frustrating they harass the customers like this.

Now they are asking me to come and collect the Microwave oven from...

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I had recently purchased DVD player 3268. As per the specification in the phillips dvd manual it had indicated that dvd remote should be with the cell batteries. To my surprise the cell batteries were not given.

Further the kind of services provided at croma stores are sub-standard. I want to write to concerned person handling the croma admin. The product which was given to me was not as the specifications. I have lodged a...

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Hello Sir,
I am a Lecturer in the Sankalchand Patel College of Engineering, Visnagar.I have purchased a Laptop(Model NO:415227q, Core 2 Duo Processor.) from Crome at Iscon, Ahmedabad at the time of Diwali.At that time the offer is there in Croma that if you are purchasing a Lenovo Laptop from Croma "Digital Camera & small Crockery Set" is free with the Laptop as a part of the Diwali Offer.i have paid Rs. 38999 for the...

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hi,
sir my self mazhar khan .I have visited to your malad croma and i am so unhappy about that .so thats why i want to complain about your manager . I think he is Adm at malad store he dont have maner to talk .
How to talk with customer .When i have call him he is ignoring me .He is busy in talking with the girl .At last he has come but he dont know the knowledge about that product . And i want to say one more thing whybr...

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Dear Sir/ Ma’am,

Following are the details of the purchases made by me –

Invoice nos - 000388 and 000389
Purchase date - 14th Oct 2008
Store – Croma, Juhu

What did I buy?

1 LG LCD
Lexus Geysers
Racold Geysers
1 LG Microwave
1 Aqua sure water purifier
1 Haier Refrigerator
...

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I have purchased SAMSUNG Fully automatic machine worth INR16340 on 23rd Oct and it was told to me that due to festival I be getting Phillips Steam Iron as gift instead of Discount.

I have confirm many time to the staff at CROMA for steam iron, and they assured me its not a trvel iron. But they deliver Travel Iron with Samsung Machine next day...

even after calling them many time they denied any commitment to...

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1. Only on opening day the excalator was working in shop. After that thats only for show.
2. I bought washing machine last wednesday. Friday they deliverd. Demo will be shown only on tuesday it seems. Poor poor service. They gave the warranty card without seal.
3. They displayed a electornic toy and that was not in fully working condition. But as music was coming from the toy, my sister's 2 yr old started crying that he...

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This is in response to the rather lousy service I have been facing over the past 2-3 days from the AC dept at the Croma Bandra branch. Infact last week itself i had purchased a Sony Home theatre from the same outlet. I had visited the store on Sunday and wished to go in for the Onida 1.5 ton split AC, the salesperson told me there would be a site inspection on Tues, yet till tday no ones bothered to come. Today Ive made almost 6 calls and...

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