Croma Complaints & Reviews

My Croma brand AC, less than two years old, caught fire at 2 am on Friday, 16 March, 2012. The whole unit was totally burnt and the freon and oil inside caused heavy smoke and dust. Luckily the fire didnt reach the bed and wardrobe or there could have been damage to life as well.
As bad as this is, what followed in my interaction with Croma CustomerDisservice was worse. I impressed upon them that this was serious, that they probably need to look into safety issues in their products-only to get the standard reply-somebody will call you by 2pm. Nobody did, so I called back and was assured that somebody would call- after a few hours, someone from the Mulund store called to say that a technician, if available, would visit.
Nobody has come so far.
People at Croma seem to be treating such a serious issue very casually. They need to check if there are safety issues with their ACs(just like their Nanos),to avoid further mishaps. Meanwhile other Croma AC users out there-beware.

We purchased a split AC almost a year back on "7th May 2011" from the Croma Store at Jubilee hills, Hyderabad and the product is lying as though new. From day 1 it has been giving problem and we have called for the technicians 4-5 times already. Everytime the technicians come they are unable to detect any problem so they fill gas and go. The AC works for 2 days or so and agains stops working. In October 2011 when we asked the store to change the AC, the technician came and moved the outdoor AC compressor closer to the indoor unit and filled more gas. Everytime they come we are made to pay extra for the gas, the pipeline etc and the worst is that it takes weeks before the technician finally shows up at our place. We have to make several calls, even visit the showroom and talk to the manager before some action is taken. The Croma Call Centres are equally useless. No one is willing to attend to the customer since the product has already been paid for. I finally got disgusted and gave a complain on the Croma website this time about 4 days back. The technician came and checked as usual, said there is a gas leak problem which is obvious and is gone. Since then I have been calling some "n" no. of managers to get a permanant resolution to this solution. All they say is that we have to refill gas again and pay for it.

Please tell me that its not even a year and we have filled gas 4-5 times already and still the AC does not work, no one I have spoken to in the company wants to repair it or change it. Despite speaking to several Croma managers no one from the management has got back to us....Be it Mr. Kiran, Mr. Madhushekhar or Mr. Prashant.

I request consumer complaint board to help us with this issue.

I bought TV and home theater at croma kothrud on 11-Mar-2012. Shop person assured me that I will get delivery very next day. When it was late I called croma customer care on the same day. customer care person also assured me that I will receive deliver on time in any case. But I did not receive delivery on time.

I purchased samsung galaxy fit from croma jubli hills on jan 7th 2012, next day i had problems with touch screen, i thought may be its new phone it will get used to touch and the display will become user friendly once we start using it ..after a week it started giving me battery issues the charge doesnt long for more than an hour and then issue with charger, the phone doesnt get charged with the charger i have to use USB cable and connect to my system..and even that charge doesnt long last...as soon as i disconnect the USB the phone gets switched off. and my phone started hanging up... i have a real bad experience with my new phone SAMSUNG GALAXY FIT worst phone i have ever used. and a very bad customer service at croma, they ask me to pay the repair charges, though i havent used the phone and its DOA it was a defective piece. very worst customer service.

I have purchased Lenovo G-560 laptop, serial no CBQ2379987 from croma fort on[protected] with
2 year extended warranty for Rs 39000/-. From the beginning I facing start up & speed problem
in my laptop. On[protected] have given the laptop for repair at croma fort approx 45 days
takes to repair the laptop, Ms. Monica @ CSD have told me that problem with mother board &
accordingly replace the same.

Again 5-6 days after repairing the laptop a facing the same problem for which, I contact Mr.
Himmat Bisht @ infinity retail, andheri he advised me to submit the laptop @ croma juhu, now I
got a call from croma juhu that they have to format the laptop after which original windows
home premium software will be replaced with windows home basic pirated as they don’t have
window home premium software at their end & I have not taken back up of my windows home
premium software. One thing I would like to given to your notice that while at the time of
purchase of laptop i have been told that the extended warranty is from Lenovo & now they told
me that it is not like that, croma can repair the same at their authorized service centre. I
have kept the trust on Tata’s name as croma is a Tata enterprises but I have been misguided &
cheated for 39000/- by selling a faulty products to me.

Request you to look into the same & help me out.

Thanks & Regards
Amol Bhosle
[protected]

Hello,

I have purchased one Hot Plate From Croma Store on 14 Dec'11 with Invoice Bill no - SLF02A[protected] Created by Sanjay Raut at Oberoi Mall.

Now the product is not working properly and one burner was out of order, i had a talk with Customer Care Executive no. of times and they were saying you have to go to store as we didn't find any details with this invoice no. so yesterday I went to croma - oberoi mall and talked to Rupesh (Contact no: [protected]) - Manager Customer Service, the person was so blunt and rude when i asked for the replacement of the faulty product. he said we don't replace the product and he serviced that product and now it is giving a electric shock while cooking to my wife. She is now very much afraid while cooking.

When I called customer care today for the replacement of this product they clearly said we wont replace the product. It is really very difficult to judge when we are in croma service store that the product is working fine. it's only 2 months old and the product is not working fine and nobody is going to entertain neither Croma Store nor Croma Service Center. they want again and again to come Croma Store for service but not replacing the product.

Kindly do the needful.

Thanks,
Pawan Prasad
[protected]
pawan.[protected]@gmail.com

I use samsung touch-screen phone. it was in fantastic conditions for 2 yrs when it was with me. i had lil problem with its touch, so gave it to Croma for repair. even after 2 MONTHS my phone is not in its earlier condition.

First they started working late on my phone, just kept my phone in their table drawer, and didn't send it to the service center for repair. after repairing they created a network problem in it. then without my permission, or even informing me they updated its software, and in turn i lost all my data. when i went to take my phone back, it was heart-breaking to see big DENTS on my phone, which never ever existed when the phone was in my hands for 2 long yrs, so much so that its back-panel didn't fit into its place. i left my phone with the store to do the needful. but they kept the phone with them for another month. its been 2 MONTHS now, and still my phone has this bluetooth problem, touch problem, charging problem, etc, and i don't know what all problems are in store for me. with innumerable visits and complaint calls, nothing useful is being done..

m so harassed.. please help..
contact me @ [protected]@gmail.com

Dear sir,

Its subjected to my Provident fund no MH/48392/1498 whereas i have not received my payment till now.When i contacted they give explanation
that "NEFT" has done on 28th sep 2011 itself and they also gave the details of Cheque no's which is 944184 and 975289 with the amount Rs.23819/- and Rs.8617/- respectively and which i enquired with bank they have not received any cheque.

please take this as priority and help meto resolve this and get my PF amount.



Sajan
[protected]
[protected]@gmail.com

I am a regular customer of Croma. On my last visit to Croma Eva mall Brigade Road bangalore,I was approached by them to apply for a TATA Croma card (apparently with SBI). Already having a few credit cards, I was refused at first but was later told that I could discontinue the credit card next year and use it only as a Tata croma membership card to redeem points as discounts.hence filled out the form. A copy of my existing credit card, driving licence etc was taken for the issue of membership cum credit card. After about a 3 months i have not recived any kind of reply from even though i have called so many times the person who approched me no responce from him.

Regards,
suresh s
[protected]

1. On 15th Sept 2011 I had purchased the HP Netbook Model No- DM1-3014 from Croma Mega Store
& had also paid to Croma for further 2 years extended Warranty in addition to One year Warranty.
Attached please find the copy of invoice as well as the copy of Warranty Card

2. On 12th December suddenly the display on the screen went off & nothing was visible.
On 16th December I sent the Netbook with my office boy to the Store mentioned above where
Gate Pass NO.1909 was issued in exchange of the Netbook
Attached please find the copy of Gatepass saying display problem & also saying totally physically damaged.
I do not understand how & why they can say this as physically damaged without any scratch on the screen

3. On 20th Dec I received any invoice from Simtech Computronics Pvt. Ltd. amouting Rs.9376
for the replacement of screen mentioned above. I inquired with Croma as well as with Simtech about these
charges because as per my knowledge & as informed by the salesman while selling this Netbook
the Screen is covered in Warranty. But according to them any physical damage is not covered in this warranty.
Whereas there is absolutely NO PHYSICAL damage to the NETBOOK .
Infact being only 2 months old there is not even a scratch on the same.
Attached please find the copy of invoice received from Simtech Computers

4. After too much of discussion with Simtech they finally agreed to offer some discount as
mentioned in attached revised invoice dtd 26th December amounting Rs.7522
But I have informed them as well as to Croma that I see no fault of mine & this should be covered in Warranty
Attached please find the copies of Correspondence I had with Simtech as well as with Croma

5. I have now called back the said Netbook without the display working

6. I would like the screen to be repaired or replaced same as new or get a replacement asap.
I also want to have a compensation claim of Rs.5500 for the time & energy spent on above

Please let me know if any more details are required

Looking forward to your kind help & support

B.Regards,
RAJESH JAIN
[protected]

I bought one 47 inch CROMA LCD on 27/06/2010 from Interior Crown CROMA store with 2 years extended warranty code WE1100.

In-spite of logging call on [protected] several times, one one is attending to get this fault LCD repaied.

I am surprised if there is any SLA for TATA. I am fed up and want my hard earned money back we my kids are not able to watch TV.

Kindly help to get this resolved.

Vijay Pal Dagar
[protected]

I wanted to share my experience with Croma Retail at Bangalore Royal Meenakshi Mall & writing this mail with deep regret and anguish were me & my family visited on 17th Nov-11 @ 7pm to purchase a microwave ,waited for some time as their were large number of staff but all the staff were busy on their chit chatting , however after looking at few brands we ourselves eventually made a choice for purchasing LG brands worth of 14860/- Red color which was displayed , Finally my wife tried couple of times as we had spend more then 50mins & had to rush back home , we went up the cash counter & asked cashier that we have selected a microwave & need your help to bill the same , the cashier politely responded back by saying , kindly wait for some time , I will send some one to assist you , my wife replied , they all are seems to be busy chit chatting , can you help us…. Later a crew approached us & final the box piece was bought , I insisted to open the box, the crew replied , not to worry sir I have checked it from my side it is the same red piece which you have selected , but I further insisted to double check , we were surprised it was black in color & we had asked for red, the crew replied we have no stock of red , I insisted further can you check your stock level or other stores, the crew replied we have no stock , if you need you can buy from outside, Finally I asked for a display piece for a discounted price , which crew had to take internal approval from a concern store managers, we patiently waited for other 20mins & the final price was reduced by 500/-rs, well I went up the cash counter for a EMI option , by my luck finance person was on weekly off, the cashier asked me to come tomorrow as it is not possible today ,



I again visited the store on 18th Nov @ 6pm , enquired at the counter , finance person is on leave today also can you Pls come tomorrow , However I left my contact num & asked the crew to call me tomorrow once is back to work.



Next afternoon at 4:27pm I got a call from croma meenakshi mall, Dear Jeetu you had booked a microwave with us , can you conform what time are you coming , I replied is you finance person Anand is available at the counter as I was trying to reach him since morning & he is not responding my calls , the crew replied he is very much available today, let me know by what time can you come , I told him I will be their by 7pm,



I called up my wife & asked her to reach store by 7pm as she also wanted to purchase washing machine, reached at 7:15 along with my wife, to my notice hardly any customer was in the store & the whole team was busy chatting, asked at the counter? can you tell me were is Anand , O sir he left the store @ 5pm as he is not well , I narrated the entire story of last 2days , but the boy at the counter was help less & was keen to help me on my purchase & walked towards store manager , after 15mins he recommended me to contact customer service desk for further assistance , forcefully I had to again narrate the entire 3days experience, he asked me to wait as I need to me the store manager , finally a store manager came & we had to again narrate the entire episode , and trust we got a simple fake apology from him & asked us to come tomorrow.



Trust I was a fool for trusting a convenient shopping as I stay were close by to meenakshi mall, To hell with croma brand , I had this experience couple of month back when I had purchased croma brand LCD 42” & had to wait for 4day to get the delivery done with so many follow-ups , ask for store Manager he is busy in meeting & we cant reach him , Pls throw a manager out if he so irresponsible & cant handle the situation.



I have been a regular patron at your Brigade road store from last 2yrs as most of the purchases has been - I Phone , Motorola mobile, Kodak Camera , Fridge, vacuum cleaner & x box & had no problem , but the store at meenakshi mall team has a serious problem on ignoring customer.



I really don’t know, what type of quality benchmarks are you following during the course of your manufacture. You are literally taking the Indian Customer for a ride without adhering to any quality benchmark/standards. I feel your Croma is just a show piece with high pricing and with no quality, and is no more better than an ordinary electronic store where there is no quality at all. Please introspect and take necessary action and these things are not repeated. Customers like me will always vouch for quality. Time is not far, if you start facing legal action for your pathetic quality and scant, I am so disappointed that I totally spent 3days which I could I always picked from any local competitor. Which are far better then you all, I Only one lesson learnt, if I ever start a place, I will invest on training the customer facing people and making the branch manager accountable for quality and alignment to company brand marketing.



Loss of time

Loss of energy & mental piece (as I wanted a convenient shopping….. near??? )



Trust I will never again step in any cromo stores in my dreams!!!! Pathetic & poor customer service



I don't know whether you will bother about this feedback. But if you have every cared to care for your patrons, I would like to believe that you will respond.





Jeetu Patel



[protected]

hello sir,
my name is manish i recently on 26th october purchased a 22inch full hd samsung led tv from croma bhayander costing me rupees 18,000/- .
the sales person said that the delivery would be done the nex day as the product is not with them as per they said the product was delivered the next day in evening and then the samsung person installed it on saturday 29th oct.after installation i found tht our tv does not show good background color nor the images are clear so i loged a complaint on samsung customer care and when there engineer came on monday he checked the tv and said that the back panel is to be changed as thte is fault in it.i was amazed to see that a showroom owned by tata is cheating customer by sending defective product,now when i said this to the showroom person they said the tv will get replaced only on thursday evening not before that.so first they cheat customer and then dont give proper srevice.if supoose they dont replace my tv what should i do please tell me?

regards,
manish

I started using croma hand blender for the first time. And it was creating weird noise and the blender was not crushing the items (Onions) very fastly.Some kind of spark was coming from the hand blender machine. I had purchased it in Feb' 2010.

Please solve my problem ASAP.

I brought LGG LCD from Croma, Jubilee Hills , Hyderabad. Invoice No:[protected]. On 5/10/2011. They promised to give scratch which is provided by LG as festive offer, however at the time we bought this new T.V; they claim , they donot have stock with them and will inform me when the stock arrive.

I have been following up with them since a week , they still claim they dont have the stock, but recently my friend brought from the same place and they gave the scratch card, how come for me they say they dont have stock?

I bought two phone instruments costing Rs.690/- each alongwith some other stuff from CROMA, Pacific Mall store. Though the there were 15 minutes left for the closing time, the staff was leaving and rushing me out of the store. They billed me Rs.4600/- and charged from my card in hurry without allowing me to check. After I reached home, I checked that I have been wrongly billed. I have been billed and charged Rs.990/- instead of Rs.690/- wide invoice no. SLF02A[protected]. I felt cheated.

I tried to call at their no. many times but nobody responded. Their website also does not give any email id. When I called the phone no[protected], voice mail directed me to other no. . I called other no [protected] but nobody responded. After 8-10 attempts somebody picked up and asked me to go to the website to address my concern. I fail to understand the policy of turning a blind eye to customers' concerns. I understand Tata's are more lethargic to address consumers' concerns.

Ashwani Setia

We purchased a refrigerator (Whirlpool Professional classic), invoice number being SLF02A[protected] on October 15, 2011 from Croma at Pacific Mall, Plot No.1,Dr. Burman Marg,Site IV,S, Ghaziabad - 201001. Following is our experience in this regard:

The company sold us a product that they did not have. They promised us to deliver the product the very next day. They did not deliver it at all. They did not bother to call us and tell if there was any problem. We waited for two days. We tried the phone number given by them. The customer care executive told us that they will revert back. But even they did not call us back. This happend twice.

From our experience and seeing so many complaints here I am convinced that this company does not value its customers. We have cancelled our purchase and now waiting for the refund. Hope at least this comes on time.

I had purchase lenovo laptop from croma malad one yr ago with croma extended warrantee .After facing problem in start up of laptop I have submitted to croma goregoan on 27th Aug .Still after 1.5 month I didnt received my laptop back .Also there is poor auality of srevice provider .U cannot call directly to store .In addition to that service call center does not know any status about product.they are not serious abt service .

Sir,
I have purchased vacuum cleaner of eureka forbes on 9/10/11 from Croma store at Malad, my invoice no is SLF02A[protected] sales person Santosh Sawant. The day we have purchased no demo person has visited at home & we come to know that the prduct is not working. We have complained many times but they still avoiding . Croma customercare person Mr. Ibrahim/ Saurabh and others whom I have cotacted not responding positively. And they are not going to replace the product till today 16/10/2011.
Is it the TATA enterprise that is wellknown for their customer service?

Hi,

My name is Rahul Agarwal. My no. is +91-[protected], email - [protected]@gmail.com

I purchased blackberry 9900 on 18-sept-2011. Within 10 days I got issues with the handset and so I went to croma for their help. They took my phone back and gave me a temporary set(which wasn't even working) for a backup. They told me that since it is a new set, they'll fight with the concerned people and would surely tell me the status of my phone by next day, latest by 6.00pm. I had to go out of city in next 2 days and so they also promised that since it is an issue in new set, so if they are unable to rectify/isolate problem in 5-6 hours, they will replace the set.

So I decided to wait.

Next day, I did not receive any call and so I visited the store again. The person who was responsible to call me and tell my status was not there. The store manager 'Mr. Abhilash Yeshodharan' told me that none of their employees could make such commitments and it would take time to rectify the handset problem. He did not promise the date/time by which i'll get my phone back.

As a result I am having lot of problems with their false commitments. It would be really helpful if any action can be taken against them.
Person who promised - Dinesh

Bill details are-
Date- 18th Sept 2011
Invoice no. - [protected]
Item no. - 16883
Price - Rs32,490
Phone Serial no. - [protected]
Address of store - Croma, Ground Floor , Indraprastha Equinox, Bangalore - 560095


Regards
Rahul