Croma Complaints & Reviews

The Extended warranty is really useless. I had a worst experience dealing with these people. There database is not synchronized and they showroom people and Call center people do not work in co-ordination.

I had bought three products from Chroma and I had opt for extended warranty for all the 3 products(TV, Washing Machine, Water Purifier). Recently, my Onida TV was down and I had called up toll free number to raise a complaint, to my shock the representative said that there no such product updated in their system with respect to my invoice number. I had to reach out to showroom people to make this correction, for which they took two days of time, then again I received a call from the customer support and they asked my phone number and the name to check in their system, again one more shock they said they are not able to trace my details in their system.

Again, I had to reach out to showroom people for the same, again after two days I called to customer support they said they have two washing machines in their system but not TV. So, finally I gaveup, do not ever opt for this extended warranty it is really hopeless.

we purchased croma ac vide customer no. 9014631 on 26th june 2010 . no service call was received upto 20th april 2011 . telephone no. 4522400 is out of order hence complaint lodged personally on 1st may 2011 . but to no avail . contacted headoffice bombay. on no. 67613600 , they gave the no. [protected] . contacted 3 times on this no. ..and they have assured to service today itself .after 2pm . plz ensure service iz done today itself

We have purchased an A/C from Croma last year and as promised by the sales man there will be a service call after one year but no one called us and apart from that we have also requested them to come for Service but no one came would request you to kindly tell some one to call me and then come for the Service of my Window Ac purchased from Croma , I am staying in Lajpat Nagar and my number is [protected]

Regards

SIX MONTHS BACK LAUNCHED THE COMPLAINT NO.5570-48 DTD 26/OCT/10.
AND REMINDED SEVERAL TIMES (ONCE CONTACTED MR. PRASANA HE IS THE SERVICE MANAGER) BUT NOTHING HAPPEND. AGAIN FIVE MONTHS LATER
ON DATE 1/APRIL/11 WHEN CONTACTED THEY GIVEN ME NEW COMPLAINT NO. 12353. FOR THE 3RD TIME ON DATE 18/APRIL/11 REGISTERED THE COMPLAINT ON CROMA WEB SITE COMPLAINT NO. 103/180411/MICROWAVE/167383.
BUT THEY DON'T CARE TO REPAIR THE PRODUCT

I had purchased Symphony Air Cooler from Croma (Himalaya Mall, Ahmedabad) on 17th April 2011. To this I made full payment and was assured that my product would be delivered the next day (on 18th April 2011). But this was not done. I called Croma for the same at 1:45 pm. To which they said they will get back to me. But nobody called me till 5:30 pm. They informed me that as it is late now they will deliver the product the next day on 19th April before 7:00 pm. I had waited for them for the for 7:30 pm but nobody turned up. Then they called me they are going to deliver the product now. I had to go out and so I said please deliver the product next day without fail. To this they promised the product delivery the next day between 12:00 to 2:00 pm. But unfortunately this time too they did not deliver the product. I then tried to reach their showroom line from 2:30 pm. The call was not picked up till 3:30 pm. This time some Ms. Rupal picked up the call. I said I want to talk to the Manager of your store. But she didn't give the call to the Manager and said my product would be delivered to me by 5:00 pm the same day or else I can file a complaint at Consumers Court. But till 5:30 pm somebody calls me and says that as they are busy in delivering other products they would be late and will come to my place at 6:30 pm. Nobody turns up and at 7:30 pm I was about to go out somewhere and they called me to inform they would come there in short timer. I just got bugged up by their false commitments and told them don't waste my time unnecessarily and don't bug me for the same. To this their Manager ultimately finds time to call me and says to take refund from their store. I had to cancel my meetings for this unnecessary wait put on by the carelessness of Croma Officials. Now they still want to waste my time further by saying to collect the refund from the store. I have had enough of this nuisance from Croma and now am filing complaint for the same.

We regret to inform you that, contrary to our initial pleasant experience at the Croma Electronics Megastore, Rajouri Garden New Delhi on 01 April 2011 when we purchased a HITACHI 1.5 Ton Split Air Conditioner, our subsequent experience and the response of the Croma Store has shattered our confidence.

Two sealed packages containing the component parts of the AC along with a voltage stabilizer were delivered by your Croma Store at our residence on 02 April 2011 as promised.

However, on 04 April 2011, when HITACHI reps came to install the AC, they opened the packages and found that the package of the Tubing Set was not there and also the AC Remote was not there in the packages, making installation of the AC impossible.

For two and a half long hours, between 6PM and 8.30 PM, I made more than 50 attempts to contact the Croma Store with limited results. On four occasions, my call was answered by a lady promising to call back in a few minutes. She refused to let me speak to the manager or any other responsible person who could remedy our problem. On persisting she tried to call Mr. Dharamvir who was apparently 'busy with other customers' and refused to attend to our genuine concern even telephonically. No call/response was received from your store.

The response of Croma Store, Rajouri Garden was indeed a huge disappointment. We were made to believe that no one else could match the services that the brand CROMA provides.I am deeply aggrieved that a highly reputed store which is a TATA enterprise should treat its customers so shoddily after they have received the payment. I am extremely distressed at poor services provided to your customers for problems that can be solved on the phone itself.

Such poor response within 72 hours of making a purchase from your store makes me regret my decision of ever dealing with this brand.

I sincerely hope that your firm addresses this solution at the earliest and restores our faith in the name.

Dear Sir,

I have bought an external hard disk of Rs.7000 in the month of Dec 2010 from Croma retail shop in Rohini Delhi. I paid for it through my Mastercard credit card. During that time an offer was going on in Croma that if any person will shop for more than Rs.5000 they will get 5% cash back.

But I have still not received any cash back.

Regards,
Gaurav Gupta
gaurav24.[protected]@gmail.com

On 8th Feb 2011 I purchased a Nokia C3 Handset From croma (Indira Nagar) within 10days of Span the key pad color started fading & some other Software problem was arised.
On 19th Feb I visited the dealer & shared my problem & immediate replay was that it ll take 15 days for the rectification, i agreed & handed over the mobile to them.
Final reply was that the color is going because o[censored]sage & it can’t be replaced & given back to me.
Finally i launched a complaint in Nokia & those people replaced under warranty.
I need a clarification such a reputed organization can attend customer like that, this is the way to attend & than how cum they told me that it can’t be replaced when i got it replaced.
If croma serving customer like that means it ll definitely lose the trust of customer.
Thanks & regards,
Uthappa.P.B
Mob: [protected]

My name is Girish J. Shah. I have bought Croma-W/AC 1.5T-CRAC1077 2Star, a window AC from Croma Mulund Stores on 20/06/2010.
At the time of purchase I was assured of quarterly service of the appliance mentioned above. However since the time of purchase I haven't been provided any service till date. Frequent calls have been made to the store but in vain. The Head Office refuses to lodge our complaint since the matter needs to be solved with the store. But we have only been made false promises of assured services!
Please suggest some remedy to the problem!

I visited Croma Store in Mulund on 19th Feb for buying a new LCD TV. I did finalise with the Samsung LCD, but the Customer Service personnel showed me LG LED TV and convinced me to buy it by offering Free Tata Sky High Definition pack at cost of 750. I finalised with LG LED TV and they told me that I will get Tata Sky voucher at my Home directly. Since I didnt get it for 15 days I called up Croma store for checking the status, they told me that I can collect it personally from the store. When I went there 1st they refused to give me anything saying there was no such offer. Then after some arguments he gave me Normal tata Sky pack. When I asked him that they committed me Tata Sky HD pack, they were not ready to accept it. I feel cheated as store gave me false committment to buy their product. and now refusing to accept it and deliver it. I think one should not rely on their fake offers for selling their products

Dear Sir,

I bought a Sony LCD on 14/02/2011 with offer of AIRTEL DIGITAL TV free, but 5 days already passed but still it is not installed. I contected many time to Croma Malad, as well as Airtel DTV number 12150 but they didn't conformed me when will it be install.

As world is starting from tomorrow so can I expect it will installed by tomorrow or day after tomorrow?

I already bought a Tata Photon Plus data cards 3 weeks ago but didn't get offer as they.
If you are not willing to provide the offerce then why are you declaring offerse in your store?

Can I procede to consumer court??

Regards
Praful

I had got a Gift voucher from Croma store in Bangalore in Oct 2010. I want to purchase Godrej refrigerator and Whirlpool semi-automatic washing machine. I visited 5-6 croma stores in past 2 months. Either they have very very few models available or mostly not available. For eg. they don't have even 1 model of whirlpool semi-automatic washing machine when other stores have 5-10 varieties in that. They give junk excuses saying Croma does not deal with Godrej fridges (one of the top-rated brand) and people don't buy semi-automatic w/m nowadays etc., Their customer service is pathetic even though every store has good-looking set of people standing there. They took my contact number multiple times, but never called to inform whether a particular requested product arrived or it will not arrive like that. Even if I call, they transfer to some other dept who themselves don't know whether a particular model is in store without looking at compute (which seems to be very slow all the time). So, I criss-crossed bangalore stores multiple times to buy any one of this.

Contrast this to Pai Electronics, eZone, Girias etc., who have variety of models available and also knowledgable in telling whether a particular product will arrive, in store or not. Even in my hometown, people are much better in getting the products to shop if you request. Please don't buy Croma gift voucher, you will be trapped and keep waiting for a particular product. Also the prices are not at all cheaper than other stores in bangalore. Croma is the only shop where you can find just 100/200 rs. less than MRP price for appliances. Being a TATA brand, it is very bad.

Regards,
Viswanathan.

My refrigerator stopped working about 18 December 2010 and I made the complaint on the 20 December 2010 . The consumer care representative assured of the service of complaint within following 48 hours. The company representative however had to be reminded after over 60 hours to service the complaint. The technician came over for survey after four hours thereafter. He assured servicing the refrigerator within a few days as the part to be replaced was to be called from Bangaluru. It has been over a week now and there has been no assurance from the end of the company. The company has disappointed me and does no good to the customers. As the reason for delay the company says the VIP customer complaint had to be serviced before my complaint. Now I wonder who those VIP are for the company, definitely not the customers.
187397 - complain no.

Bought Samsung make 40 Inch LCD TV in Oct 2008 with 2 years extended warranty of croma. The TV was purchased from Croma's Aundh store in Pune. A problem cropped up in the screen on 17th November 2010. We called Croma who then arranged for the repair in their designated repair center named Specular services in Pune on 19th November. Since then there has been no progress in this matter except for false assurances by Croma as well as Specular services. The reasoning behind the delay is cited as part (panel) required to fix the problem not being available anywhere in India and there is no sign of when it could be available. I have followed almost everyday to find out the status without any success. This is one of the worst service any retailer could provide. There is no commitment and no accountability on Croma's part to provide after sales service for relatively small item like a TV.

Customer number :[protected]
This is very sad and totally bad ,irritable experience with the Croma,Goregaon east Division at Oberai Mall. I have Booked Rs 58000/-Side by side refreigrator with LED and Gift pack of Air tight Glass kit as an offer.till
today as on 13/12/10 i am waiting for Gift pack of Air tight Glass kit.I want take this to issuse to Consumer court.
I am in regular touch with the CC numbers:[protected]/67488300/[protected] Mr Chakraborty( Manager) but no proper response regarding my Gift.Now i started feeling offer was an Trick to attract customers and cheat them after payments.I have being promise many time but still status is pending.
I am very serious about my investment in Croma retails and cheat behaviours.Now the issuse is not only Gift which is being promised ,but the breach of trust/Cheating.
I have never let go any cheater in my entire life so you too.
Take appropirate action .Awaiting for your response.

Today I called Croma, Mount Road, Chennai thrice just to find out that the new model Motorola Flip out is not there. The call attenders don't even have the patience to listen to the proper model and its name. They simply kept telling me Motorola doesn't have a Flip model. Even after explaining about prices I had a tough time making them understand one of their main products. I wouldn't have minded to explain to them and teach about their own product but these people without even listening they simply concluded their answers and ended the call without my consent. I don't understand the point of having telephone lines when they can't clarify the query of customers.

recently i ve booked for a LG LCD TV worth Rs.42,000 for which ive made an down payment, so d dealer promised me to deliver within 2 weeks of time, but he din keep up his promise. after the course of time he called back to me and asked me to withdraw my booking as the TV i've booked for is no more available. so i ve been made to go for an alternate product (worth 38,000) which is a SAMSUNG TV of same config. The dealer inturn promised me of refunding the difference amt by cheque aftr two days of time. when i went der to ask him abt d refund after the defined time the dealer gave me an irresponsible ans that he has given me the refund money by cash as on that day itself. The justification he gave me was very frustrating as he s trying to blame me.
This incident is the worst case fraudulent act i ve ever come accross when dealing with a branded showroom
like[chroma chennai(T.nagar)].
Branded show rooms = THRUST
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CROMA is selling the used memory cards, which i had a very bad experience with it and also they are the worst selling shop in entire bangalore. I have purchased the 4GB memory card in 2010 and it was used in 2000 and it was sold to me by the shop manager and also i have compliant it to the top team and there is no response from them, and i am looking for the compensation now please help me.

Thank you
Sitaram Chowdary
Bangalore

buying a Croma window AC proved to be one big mistake as there is a very poor after sales service and total neglect to customer complaints.my AC purchased in May 2010 stopped working after about 4-5 months. On complaining a so called technician( a boy in his twenties looking like a delivery boy) was sent ,who opened the AC and removed some part which he thought was defective and even after a month the part is not replaced, even after numerous complaints at service center.One Mr.Pillai at service center keeps giving false promises and deadlines[protected]from .Abhiji Kher, Mumbai[protected]

Dear sir, I am Vimal from Chennai. A week before i noticed a advertisement in thina thanthi paper regarding tower fixation for rent. So i called them to enquire about the details. They attended the call and told me to deposit the amount of Rs.5500 to their bank account and once the amount is credited they will send a letter which contains the rent details and they told that some people will visit the site and they will confirm it, whether they like the place or not. they told me that sure you can believe us. since they told like that, i believed them and credited the amount to their bank account. after crediting the amount they are not at all picking up my call, and the number is in switch off mode too.
but daily they are giving the same advertisement but with different numbers.

That lady name is Ramya. and the company name is CROMA TOWERS PVT.LTD and the account name is mohit kumar shakwat.

(( pls help me to find a solution. how to deal with this problem.))