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Croma Complaints & Reviews

3.8
Last updated Mar 19, 2024
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Croma reviews & complaints page 78

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S
sachin_singhal
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

services not provided by croma while product was under warranty

I have raise the complaint with croma center for repairing symphony cooler as on 15 may 2020 this product was under warranty till 23 may 2020 & due to the lock down i have received the email from the croma team they will provide the services once the situation will be normal. But when i called as on 05 june 2020 to the customer care they said your complaint has been closed & our team has provided resolution to you.

While from...
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K
Khateeb Choudhary
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Address:Greater Noida West

Mob no - [protected]
Name - khateeb choudhary
Order no[protected]
Invoice no - sle002ec1254329
Service request no: sr[protected]

I have recvieved hitachi inverter ac with tampered packaging on 24th may 2020 (Images enclosed).

The packaging was torned out and the cardboard was pulled apart. There was no seal, the packing was done by an ordinary tape which itself was torned at several...
+2 photos
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U
udaya chinnathambi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

timeless delay in product delivery

Website:TataCliq

I ordered for a sunflame auto-ignition stove through tata cliq which is croma's online shopping portal on may 11th 2020. I have still not received the product. They are timelessly delaying the delivery. They promised delivery on multiple dates in the past but delivery did not happen on any of the promised dates. We raised multiple complaints with croma and tata cliq but nothing resulted in a resolution. We are fed up with their poor service...
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M
Mohdfaizbetu
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Crome cheated me

Address:Pacific mall anand vihar delhi

I bought AC from croma store in Dec 2019
But due to some issue i went my home town,
When i came today and called service man from croma to install it, when he opend the box the outdoor unit is scraped and alredy used . Crome cheated me ....
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S
Sharad7433
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

FRIDGE refrigerator NOT COOLING

Address:14/36 navjivan society, lamington road

WE HAD BOUGHT SAMSUNG FRIDGE FROM KEMPS CORNER CROMA OUTLET ON 15.05.2020. BUT STILL NO PERSON HS COME FOR DEMO. THE COMPLAINT WAS GIVEN ON 16.05.2020 for fridge refrigerator not working after that several complaints were given but all in vain.
Till date the person has not come.
Kindly look into the matter ASAP or we shall return the fridge....
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S
sanjeev_mittal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

super general 1.5 t ac not reinstalling & servicing since 25 th may

Address:W12B Second Floor F Uppal Southened Society Sector -49 SOhna Road Gurgaon

I have viven service request on 25 th may 2020 to service center by phone. My service request no del250520ew00107. Your service center is not giving proper response....
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A
Adita21
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding installation service of my ac

Hello sir,
I purchased hitachi ac on 25th of may from croma preet vihar outlet and got delivered on 26th of may. The staff ensure me that they would send the technician to fix the ac within 48hrs after the delivery of my product. But today it’s 3rd of june more than a week didn’t received any service from croma.. They send two so called technician who told us it’s very difficult to install it ac so u do one thing, open a carton...
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S
sanjay bhatnagar 1987
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

my vego cooler buying date 2-4-2019

Address:Secu-Newvikrampuri-A149 Secu-Newvikrampuri-A149 Call Us On : 7207666000 GSTIN : 36AACCV1726H1ZF Customer Region : Telangana-36

Dear sir i m customer of croma beacause i have purchase two vego cooler but problem is that i have all ready complaint my cooler in croma in march 15 so comapany send engg in my home. He repaired my cooler & second day same problem start. Second time is come & he charge 100 rs for parts. Next problem is same i have all ready no of calls croma & onsite warranty but there is no response pls look into the metter.

Purchase date...
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K
Karan321
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The fault in refrigerator

Address:Lbs Marg opp.mahindra residency Bhandup West

Reminder #3
It's been a while i have logged my 2 requests regarding the fault in refrigerator but i haven't got any revert from croma executive asking about the problem.in this time of lockdown you cannot provide services door to door but kindly give us a call and assure us that the issue will be solved soon
My issue regarding refrigerator is its been over-cooling for many days now also it makes some cracking sound...
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A
anil sinare
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

croma gift card - expired during corona lockdown

Address:Pune

My croma gift card expiring today. Spoke with executive from croma who assured that all the cards expiring during lockdown will be auto extended for 3 months. But when i am trying to purchase online today, i am not able to purchase as it says the card is expired. Note that the original validity of card till today, that means i am not able to do purchase based on original expiry. And i did not get any extension on expiry date as promised on...
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kulsa81
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Split ac delivery

Address:Croma Hyderabad Kondapur branch.

I have refused split ac delivery from croma kondapur hyderabad branch. Tried to call branch several time but no pickup of phone. Please refund the amount for offline purchase of haier ac. I have refused ac due to croma delivered an online ordered and immidately cancelled ac to my home. I thought it's haier ac delivery from offline store and allowed in my society. My contact number is [protected]. Please provide refund for haier ac asap....
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P
Prassddurga789
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product complaint

Address:302. N r avenue. Kukatpally Hyderabad

Hi. This is prasad. I purchase voltas topload washing machine in croma, kukatpally.
Invoice no:sla[protected]
Its no tworking an error will come e22. Allready i will rise complaint in one month back but till date the issue is not closed. Many more times i will call to customer care. But no use...
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N
Nikita_Jha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

usha maxx air 40 cm 3 blade pedestal fan (blue)

I had placed a order with the order no:[protected] o[censored]sha maxx air 40 cm 3 blade pedestal fan (Blue) on 30-may-2020 which is scheduled to be delivered on 1-june-2020 but after tracking it online there was no updation in status of the order and after enquiring about it, i came to know about the unavailability of it and also that my order is put on backend which was very disappointing to know as online it clearly shows that due date is 1-june-2020...
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K
Karthickrao
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

scratches in new a/c im really unsatisfied

Hi team,

Im really upset with your croma service and your product. I have booked one week back (24th of may 2020) samsung a/c with full cash on card payment. Delivered the a/c on 27th of may 2020. But today only electrician came for installation for a/c. But in that a/c there is 4 to 5 scratches in that indoor a/c. Im was wait for more than 6 days but this issue. There is no proper responce in the showroom. Kindly initiate...
+2 photos
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Ch.prashanth
from Gannavaram, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

AC Installation response

Address:Plot No-103, BMR residency, medipally 500039

Invoice no: sla[protected]
Mobile n. [protected]
We have purchased lloyd ac from croma store ramanthapur hyderbad branch on 25th may 2020, they are not responding for installation. It's been almost a week but installation is not done. We were planned to purchase another ac from same store but due to bad response from croma and lloyd service. We were purchased lg from bajaj and same phase installed next day of purchase date....
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santosh646
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Croma gift voucher expired

Croma voucher expired requested to renew them on it as due to covid not able to redeem as shops are closed they say it cannot be renewed

Cvgpva5353

1000 17 jan 2020

Cv39uc6vk7

1000 17 jan 2020

Cv4n6kdn99

5000 17jan 2020...
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Address:Tata Croma Preet Vihar Store Delhi, India

Purchased o general 1.5 ton ac from croma preet vihar store for rs. 55000/- on 23 may’20. The staff confirmed that they have 5 of 1.5 ton o general ac in stock and promised delivery next day on 24 may’20 at our residence. We followed up with customer care everyday until yesterday 27 may’20 on the pending delivery but all they said that the service request has been registered and we will be contacted shortly.
Today,...
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Rohan Bhalla
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Received damaged product and no replacement being done

I had ordered a whirlpool 1.5t ac on 19th march which was delivered on 4th may (Delayed due to covid lockdowns). When installation person opened the product, the indoor unit has body damage. However, it is 29th may and there is no response from croma on replacement....
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Address:Ramantapur Hyderabad

Hi Team we bought Voltas air conditioner in ramantapur branch on 20.05.2020 in store:
They delivered the product on 22.05.2020..
We are calling continuously to branch manager daily he is telling will send person for installation.But till now we didn’t receive any communication from Voltas....
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Amitsneha
from Budhana, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

poor quality croma 5 star ac

1-low cooling problem.
2- wire burning smell after compressor cut.
3-motor shaft is having a excessive play & some oil stain on the motors.
4- two days back ac compressor got tripped and whole night compressor not responded.
I have taken extended warranty of 2 years that too a replacement warranty.

But never received any response from them.

Complaint raised on 14th april.20...
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