Croma Complaints & Reviews

I have purchased a Lenovo Laptop from Croma, PLOT NO 18 Mangalam Place, Sector 3, , Rohini Vikas Surya Shopping Mall, New Delhi, 110085 in March 2016. They did give me a temporary butter paper bill for my purchase. I have frequented the store many a times giving my every possible contact number that I might have given them for registering my purchase of laptop and still there is no help from the staff's side. I have also given them my only mailing id for the same. But they are not helping me out. I wanted to service my laptop but allas of no help from Croma on helping me out with a duplicate bill.
Reg email id: [protected]@gmail.com
contact number: [protected] at the time of registration

I had purchased a Croma Food Processor from Amazon, and it stopped working after a Month. I visited Croma and deposited the Item with them. They said that I will receive the refund for the same within 7 working days, and today it has been more than 1 month but I haven't received my Refund. I paid for the Product using Credit Card and I being Charged Interest for the same, just bcz of the refund that has not been credited yet. I have raised a Complaint with Croma but haven't received any resolution yet. Complaint Number SR[protected].

I have taken a dell laptop on 19 July 2019 and I took 2 years additional warranty. After 11 month I got issue on battery. I went ot dell service center on 15 July 2020, they said the bill is not updated till now, as its showing on 28 oct 2018. But I bought on 19 July 2019. I raised the request on 20 July 2020 and till now my issue is not solved I'm visiting the store for more than 3 month regularly to update the bill but they are just giving reason only but not updating the bill. They are giving false information about this everything and just passing the days.

Sir, purchased through Amazon during January 2020 but I could not use even a single time because it is not working. Food processor motor did not start when I tried in the month of March 2020.

Hi... I buyed fastrack reflux 2.0...on 30sep...tgen I came today for return they say not exchange... There is no damage nothing done... Clearly mentioned we can replace within 4 days... The band shows wrong walking and calorie burn details and many other problems... Plzzz return or exchange with different band than 2.0...plzz do the needfull

I have purchased apple airpods from chroma janakpuri on 24th aug (8:30 pm),. The product was not ok. It works like a fake product that your executive sells on the name of chroma. We paid more than 14000. On 29th we went to get it replaced, the executive said, go to the apple showroom. We are not accountable to that. Chroma doesn't care for complaints. Do as many complaints as you can. Why would we go to apple service, it is the responsibility of chroma to replace the product. There are consumer rights & forums too. The reliance digital is far better than the chroma people. I need either a refund or replacement. Kindly take action against the executive named vicky who abused me. I will be filing a case against you n the executive too. the manager is not supportive. They should learn some manners. Ruthless staff. I hope the complaint section don't work like that

Hi team,

I'm very regretted about chroma service and i feel bad as a tata employee. Because today i have buying one laptop in chroma worth of 68000. But i didn't get employ discount on my tcs i'd card. As the manegement told system not accepted the offer. Because already hv brand offer on this product. Here brand offer is provided by lenovo company. Here i'm asking about which my company providing benefits to employees. Please sort of this issue asap.

Mobile num :[protected]

Location : rajahmundry.

Hi, i am gautam khanna, resident of purvanchal royal city, greater noida.

I have purchased 3 air conditioners from croma store at ansal plaza, greater noida on 7th april 2019 via invoice no saa[protected]. These are split acs of lg brand (Duel inverter) with 2 t, 1.5 t and 1 t capacity respectively. The sales man vipin mishra who delt with me was smart enough to sell me 3 acs while i was just inquiring about choices available. Vipin forced and convinced me to take 2 year ongo extended warranty also on all the three acs explaining that one year standard warranty would not be enough since in the first year these higher starred acs would hardly require any service. He explained that your acs will be covered for all type of services, repair or replacement if required through extended warranty and it is worth to spend few thousand more and take extended cover. I thought he is talking sense to me and i paid extra amount for all 3 acs for 2 years extended cover as he said.
Now here is where i was cheated. Vipin cheated as he did not told me that this 2 yr extended warranty is from croma and not from lg. I never knew that this will be the beginning of my suffering and hardship as a consumer, by customer service quality of croma.

I faced several issues with all acs in the very first 3 months o[censored]sage but complaints were resolved by lg engineers during first year of standard warranty after followup.

At present my 1.5 t ac is not working properly since the beginning of these summers ie march '20. I raised complaint at lg but its technician refused to address saying that ac is out of warranty now and i have to raise a complaint with croma since extended warranty is from croma and not lg. Unfortunately due to covid situation and lock down croma remained closed for 3 months.
I have raised several complaints since july but till date fault in my ac is not repaired. After several followups lg technician visited me a couple of times but could not repair the defect in unit. The captioned 1.5 t ac is with 5 star rating but since it does not cool properly i am forced to operate it for whole day and night. It has resulted in increase in my electricity consumption substantially in last 3 months.

I am deeply disappointed and desperate now after following with onsite and store and chasing them for last 3 months and demand replacement of this faulty ac unit since it seems not reparable.

As a consumer this has turned out to be a worst experience to buy electronics from croma. I hope my complaint will be addressed and this faulty unit will be replaced asap.

Regards
Gautam khanna
[protected], [protected]

I have ordered croma 25l convection & grill microwave oven cram0191 black 202977 imei/sr. No. 123 on flipkart on date 06/07/2020. I received the appliance and after unpacking the box from day 1 its not working. Immediately i raises issue with croma customer care on number [protected] and also through mail where i mentioned invoice no. Fad6a[protected] which is mentioned on the invoice. But croma customer care told there are no details fetching with either from invoice number or from email/mobile number. After great difficulty i got another invoice number from flipkart customer care sle003fk1309863. After approaching croma customer care with the new invoice number they informed me they have registered a compliant on the same issue with compliant number chn010920fs00452 dated 01/09/2020. On 11/09/2020 i received a call from croma and informed me they are allocating a technician for repair of the same from nearest place to my residing place and again on 19/09/2020 also same called received. But nobody turned up. Today again i called to customer care for status of my compliant and they have informed me they cant provide service at my residing place.

Subject : poor battery performance of the new laptop purchased from croma, indirapuram
Ref : invoice no. Sla[protected] dated 04.06.2020
Dear sir,
I purchased a lenovo laptop on 4th june 2020, from aditya citi centre, indirapuram croma store. After coming home and using the laptop for a day i observed that the the battery of the laptop is not normal and drains out in 1- 1.5 hours while i was promised for a back up of 4-6 hours of working. I called the croma customer care and the croma centre told us to contact lenovo helpline. We could not reach the lenovo customer care as it was 10 pm. We went to the croma store and the croma store kept the laptop for testing and assured us that our issue will be resolved but when we reached the store we were given all the assurances except no refund or replacement can be provided only the product can be repaired. After spending rs.62000/ no one would want a defective laptop.
I have been following up with croma and lanovo helpline but the issue is still unresolved. I mailed lenovo and croma both several times but none of them is ready to take responsibility of the faulty laptop which they sold me. The croma centre has tested it physically and lenovo people have also tested three times but no remedy or replacement has been provided. None of the two croma or lenovo people are owning the defect. Even when it is clearly a manufacturing defect, the lenovo people are saying they have checked that the machine is perfectly fine without any substance and they say back up upto 4-6 hours means it includes less than 1 hour and 1.5 hours also. No report of the performance of battery strength has been shared with me showing that the battery is giving back up of 4-6 six hours as committed/promised at the time of sale to me.. I want to replace defective piece by a good piece. I have been regular customer of croma for many years and on this reliance i purchased this laptop from croma but this time croma centre has cheated me badly. Earlier croma people were saying the delay in addressing the issue is due to corona pandemic but it is almost three month and i am waiting for a solution. I am exhausted calling at croma and lenovo and i am suffering by this issue mentally and physically. Every time i call they say leave the laptop and they will check it. I have been suffering mental peace, my work and in monetary terms too.
Ummed singh

Ac body damage by the installation agent and not install properly. More then 15 days ago. Company person told me that ac body is coming from bombay. But still no response.

I have purchased an hp laptop on 12th august 2020 through croma online and received the same on 15th aug 2020. On 16th i opened the laptop and found defective as it continuously giving an error 'pc ran out of error'. I visited croma-kondapur branch given the laptop they installed some updates and returned to me saying it will be fine. But immediately on 18th i went to showroom and handed over the laptop to them as it is not working. After so much hue and cry they said it got repaired and everything is working fine and send it to my house address on 28th aug 2020. But the problem remains same after updates installation every moment it is getting restarted without my intervention and also getting 'pc ran out of error' every time i tried to login. This is the worst experience with croma and the croma customer service. Can you let me know if you are going to do something on this or not.

I bought a samsung refrigerator (Samsung ff 324l rt34t4413s9/hl 3s ri) on 24 aug 2020 from croma koramangala, bengaluru. During purchase i was told that specific model was not with them and it will be shipped from hyderabad to my address. I paid the amount in full and waited for their shipping details. The item reached my place 28th aug 2020 by bluedart. During delivery i observed that the delivery people were very casual with the item and had even asked them to be careful. On monday, 31st aug 2020, when the samsung installation person unboxed the item, we found it damaged. I immediately raised a complaint and as instructed by the customer care, i sent them visual proofs of the damage. A return pickup was scheduled and after much delay, it was picked up 05 sep 2020 at 12:30 pm by the local warehouse people, the warehouse being situated in the neelamangala area of bengaluru. Since then, neither have i received any acknowledgement of pickup nor any information about my refund being processed. Contacting the customer care and support only results in additional regret messages but no info about what or why the delay. I have been sitting without my money and without the item since 29th august 2020.

I ordered an dell inspirion 3593 laptop from croma electronics on 18/8/2020. Innovice no. Sle001ec1374975.
After two weeks it's keyboard keys stopped working. The expensive laptop is of no use without its keyboard keys. I contacted and complained in croma customer support. They are offering a repair in my product. How would i accept the repaired product which started giving problems in just two weeks. I want croma electronics either to replace my product or refund me my sum. Please look into the matter.

Dear concern i would like to bring my complaint in your notice that i had purchased samsung mobile from your store on 31st august 2020 and same day i found my mobile was not charging properly & while using handsfree speaker mode was activating automatically so next day[protected] i had visited your store with complaint they suggested me to visit service center & i did same at service center and without inspecting my phone they considered mobile is ok then they had submitted my phone for two days now they are saying mobile ok but i cant except repaired phone as i had purchased new phone from tata croma so please provide me solution as i am your loyal customer and suggesting my other friend because of your services so same i would expect this time so please refer my details below .

Contact no. [protected] // [protected]
customer name neha shreshta
address h.No.58, gali no.20, block-b, kaushik enclave, burari, delhi-110084
invoice no. Del-kamlanagar-a032
dop 31-aug-20
brand samsung
product mobile phone
model no. Sm-g770fzktinu
remarks slow charging & hand free problem

I ordered asus tuf a15 ryzen 7. My payment done via net banking. But croma can't give any confirmation mail or sms about my order. So i complained it. So they tell your product is out of stock do we give you refund within 7 days. But when i call at croma they tell give refund within 10 days and so poor service. I get back to my money. I get mail at 4 september 2020, if i can't get my money back within 7 days i complained against croma in indianconsumerforem.

I had ordered headphones from croma on 22nd august but still not received the order. Each time i contact them, they say only one line that order is dispatched. I am fed up of this attitude.

When i tell them to refund money which i have paid, they tell that it is not possible and against policy.

Worst experience of online shopping and lots of mental stress!!!

Brought laptop on 28/08/20. The camera of laptop darkens during online
Sessions. I had taken laptop to store on 31/08/20. Spent half a day in
Croma fort store (Wifi is very slow) as technician felt its a software issue and upgraded software and also a new camera software was installed on laptop. This issue still persists. I asked for replacement. I was adviced to raise online complain. I also did so.

Also acer product registration not working

Need replacement of product.

Last two weeks croma is only telling two things: 07/09/20

1. We will get back to you in 48hrs

2. We need to walk into any croma store or contact brand customer support
Both of this is not workable.

Croma is crossing deadline and not delivering product

I purchased airpods from croma aurangabad,
After coming home i noticed that there was a disturbance sound coming from right earbud,

I went to croma the next day itself but they asked me to submit the airpods and they will send it to service center to get them serviced or whatever which will take approximately 1 week,
I don’t understand why should i keep them for 1 week, what was my fault if they came out damaged inside the box, even the cap of the case is loose (I ignored that tough) but how can i ignore the technical fault.
Also they will be unable to listen to that disturbance in the store’s high surrounding noise.