Croma Complaints & Reviews

I received a message from croma on 7th jul 20 that my order has been dispatched by cts awb no. Ban[protected]

But till now i am not able to track the same.
And now in the web site it only in the order received status.

When i ordered it was assured that the delivery date was 6th jul 20.

I am now started feeling that you are cheating on me, what is going on please respond, i have called the customer care several times but not clear response.

Pl don't push me to lodge police complaint or resort to legal action.

I like to cancel my order, because of wiating it for more than 10days.. And still the product is in warehouse where i booked on 29.06.2020 to till date.. No traction.

We have paid for refrigerator and got a damaged product. We ordered for replacement. Even after covid relaxations are made, we are yet to receive update. Daily update is we get from this that they need 24 hrs. For amost a week, getting the same update. We paid for product a month earlier. They are not accountable and no proper response is provided. Not even ready to refund immediately. They say refund would take 20 days to 1 month. Very disgusting

The croma store in sion promised to call me when the repair centers are open. They said it would open in a week and they give me a call and i had to drop the product then. Even though i requested that the product be kept with them and it would be fine to take as long as it required. They denied my request saying sir it will sit here only. To decrease their workload they imposed an extra trip on me. There is no croma experience anymore. I specifically told them warranty would end in august if possible keep it with you so at least it will stay in warranty. All i feel now is that it's more than a month and they are actually waiting for my warranty to expire. They provide false information as well. Its strictly given on the box that its 2 year warranty. They say check their computers it's only one year.

I bought a samsung galaxy tab a but i didn't tear the seal and no scratches but they are saying no we won't take the tab we bout for 20, 000. The tab is hanging and slow storage. But please concentrate on my problem please please give fast suggestions

I came to croma Kukatpally, ordered 1 lakh product for one of my known person. I done with payment. I gave primary customer has Hira, primary registered mail is my mail and number only. Then lockdown cames products not delivered. After sometime I got to know that he is a thief. So I cancel the product, I mailed many times to croma to Cancel and I do not have an option to come croma to say all this because of lockdown, Am struck at my home town. After few days government give some options to open shops only. I got a email that your products delivered. When I call to croma said: how you delivered the product, I cancelled the product, they are saying we don't Cancel the product after payment, I delivered to customer only. If they delivered the product to customer then who am I? . Just because of delay responce in customer My products delivered to thief. The thief s are croma and Rahul.

Ordered real me 6 pro on 29.06.2020. Where they say product is not in stock now.. I do no why fake details should be submitted to customers.. It said.. The standard delivery date 06.07.2020. Considering that i placed an order in Croma.. But checking with them.. They say.. No stock.. I paid my money and still waiting like a fool.. Seeing the availability in other outlets poorvika.. Where 3hrs delivery is available for the product i am looking... By last monday i would have had a new phone. If i didnt book in croma.. Running behind you pepole now..

I have received the damaged product from croma, whitefield bangalore. I can't reach their support either via phone number nor via email. When i checked with samsung support. They are asking me to check with the delivery center.

Hi,

I have ordered a mobile handset model number vivo y91i (5 pis) & oppo a1k (2) from croma retail through online. My order number is[protected]. But did not receive any order confirmation email or sms after that. I did not even received the invoice of that purchase but my money got debited from my cc account for that. I called the help line number and they told that there is no information found against my order number. They provided me an email address to send the details. I sent 3 times but did not get any response back from them. Which is now worrying me.
This is really an unprofessional and worst service from a merchant like croma. However what i want to know is, what is the current status of my order? When i will receive the order confirmation email along with invoice? When my mobile handset will be delivered to my address?

Please assist me with this to know at least the status of my order.

Attaching screen shots of email that i receive from croma retail online.

Sir

My name is nourez alam
I have ordered 1 in tata croma company on 25th june, whose total amount is inr 53430 / -
Today is about to be 13 days but my product has not shipped yet. Today i am talking to customer care for 10 days. Those people are saying that you do not have any order.
Sir, this company is cheating with me, you have a humble request to help me.
And get my money back as soon as possible.
Thank you.
I am attaching a screen shot of order history.

I bought a croma water dispenser - w/d3tap - item code 196722 with extended warranty for two years - item code 191206. My registered mobile number for this product is [protected]. The item was bought from croma, kompalyy, secunderabad on 28th june, 2020. I was assured that the product will be delivered on 29th june failing which it will be delivered on 30th june. To keep up their word, the item was delivered on 29th june, 2020 itrself. However,...

I purchased this product form mumbai airport t2 on 27th octoberr 2019. Invoice no: sla[protected]

Sound from one ear phone is not working.

It is very unfortunate to mail you directly being a promising user of croma products range and home appliances, i am highly disappointed with the way your company is dealing with customer care service.
I have purchased somewhere around rs.2 lacs of home appliances of croma brand from croma - juhu vasundhara in 2019 with a customer name of arshie yawar (Invoice no: aia[protected] and that was my biggest mistake of my life to but ac, tv, fridge, washing machine, microwave, juicer mixer grinder etc and paid thousands of bucks for extended warranty.
15 days back my croma 1.5-ton split ac have stopped working so i had to call the customer care to file a complaint as my ac is under extended 2 years warranty for which i had paid around rs.4000/- extra at the time of purchase. Now its been more than 15 days and my ac is still not working and croma customer care is worthless in send the right technician.
Firstly, customer care executive told that the technician will come in 4-7 working days, i have waited the whole week and called them 5 time again after 4th day was over, but no body came. I have made 14 calls to customer care till now and every time i was being assured to send the service person in next 4-7 working days.
On 1st july a young boy suddenly came up and i briefed him that my ac is not working an i am unbale to sleep since last 15 days and requested him to please check and correct what is the problem. He doesn’t even know how to diagnose the problem, he was just cleaning the ac with cotton cloth, washed out the filters which i already did. I told him that issue is not cleaning the filters but something else.
After cleaning was over and the ac didn’t showed any improvement, he called a person named tanveer and told him that he didn’t diagnose what is the problem. It was so annoying moment, i took his cell and directly spoken to tanveer, he told me will come by tomorrow and that tomorrow never comes.
I am tired of calling tanveer to come and check and he switched off his mobile. I got a number to his superior mr rajesh and i called him and explained the whole scenario. Mr rajesh has also promised me to send someone 2 days back and no one has come as of now.
I am seriously annoyed and disappointed in chasing croma people for bloody to repair my 1-year old ac which is still under warranty which seem useless to me. What a bad day it was that i bought appliances of croma. My new tv motherboard was also had problem and replaced in weeks.
Its my humble request to send some sensible technician who can do the repair properly.
I also suggest you to improve your customer care service, i will never ever suggest anyone to buy any croma product. We also have career and voltas ac at home and they sent the technician within 24 hours of the call even in lockdown times.
Worst decision ever to buy anything of croma, a genuine feedback.
Croma store - juhu vasundhara
Customer name: arshie yawar
Invoice no: aia[protected]
Complaint request number: mum 210620ew00309
Registered mobile number: [protected]
Current contact number: [protected]
Address: a-201, bunchberry apartment, yari road, versova, andheri west. 400061. Landmark: next to kanakiya hollywood tower.

Hi
Purchased this product today through online, made all the payments through vouchers of rs2500/1000 and 1000 and remaining through paytm money, but still i m not able to see no order history in my login.
Its urgent kindly solve the issue.
Regards
Abhineet kapoor
[protected]

Dear Team

How its possible purchase date 25 May 2020 Delivery Date 02 June-2020 Complaint Date 24-June-2020 Reference Video Attached

Revert received from croma mention Below

How ever your product is out of manufacture warranty, And so brand technician will be on chargeable bases

I had made a complaint about microwave for poor heating but unqualified technician failed to troubleshoot & burnt the transformer. Now they are charging 3100 for repair.

Worst team

Yesterday night around 8pm, i ordered a one plus 8 from croma online. After entering the otp received on my phone for completing the transaction, it showed as payment successful, but after that the web page just became blank for about 15 mins. I then closed the web page, and then checked on my croma account. Theere is no record of an order, but the amount has been debited from my account. Please resolve this issue as soon as possible.

I had purchased Dell Inspiron 3584 laptop from a croma outlet in juhu last month.I was told that there is a long queue outside and low internet range so I was told to get my Ms office activation in two to three days by contacting dell customer care support.I tried speaking to Dell customer care executive many a times atleast 12 to 15 times
from last one month regardingg my office activation but no one is responsibly explaining the thing...Why cant croma help us in getting this done???Is this not the chroma's primary responsibility to get us our MS Office activated??Really disappointed with this after sales service of chroma...Will never ever suggest anyone to buy things from Croma.

I bought otg 1.5yrs back few days back my otg not working properly lower coil not working few days back placed complain engineers attain my complaint but after that my otg temprature not going upto 250degree it reach 200degree only... Sent engineers for repair

I have purchase eleon sampurna soundbar Dateof Purchase:.27/11/2019 invoice No:.AIA[protected] From Address:.Basement-Himalaya Mall, Drive In Rd, Memnagar, Ahmedabad, Gujarat 380052. With in Six Months, I have problem first it stop working and i have made visit to the centre at himalaya mall for repairing your staff has taken more than fifteen days for its solution and said us its pcb problem after that what your technician has handed over...