Croma Complaints & Reviews

It is very unfortunate to mail you directly being a promising user of croma products range and home appliances, i am highly disappointed with the way your company is dealing with customer care service.
I have purchased somewhere around rs.2 lacs of home appliances of croma brand from croma - juhu vasundhara in 2019 with a customer name of arshie yawar (Invoice no: aia[protected] and that was my biggest mistake of my life to but ac, tv, fridge, washing machine, microwave, juicer mixer grinder etc and paid thousands of bucks for extended warranty.
15 days back my croma 1.5-ton split ac have stopped working so i had to call the customer care to file a complaint as my ac is under extended 2 years warranty for which i had paid around rs.4000/- extra at the time of purchase. Now its been more than 15 days and my ac is still not working and croma customer care is worthless in send the right technician.
Firstly, customer care executive told that the technician will come in 4-7 working days, i have waited the whole week and called them 5 time again after 4th day was over, but no body came. I have made 14 calls to customer care till now and every time i was being assured to send the service person in next 4-7 working days.
On 1st july a young boy suddenly came up and i briefed him that my ac is not working an i am unbale to sleep since last 15 days and requested him to please check and correct what is the problem. He doesn’t even know how to diagnose the problem, he was just cleaning the ac with cotton cloth, washed out the filters which i already did. I told him that issue is not cleaning the filters but something else.
After cleaning was over and the ac didn’t showed any improvement, he called a person named tanveer and told him that he didn’t diagnose what is the problem. It was so annoying moment, i took his cell and directly spoken to tanveer, he told me will come by tomorrow and that tomorrow never comes.
I am tired of calling tanveer to come and check and he switched off his mobile. I got a number to his superior mr rajesh and i called him and explained the whole scenario. Mr rajesh has also promised me to send someone 2 days back and no one has come as of now.
I am seriously annoyed and disappointed in chasing croma people for bloody to repair my 1-year old ac which is still under warranty which seem useless to me. What a bad day it was that i bought appliances of croma. My new tv motherboard was also had problem and replaced in weeks.
Its my humble request to send some sensible technician who can do the repair properly.
I also suggest you to improve your customer care service, i will never ever suggest anyone to buy any croma product. We also have career and voltas ac at home and they sent the technician within 24 hours of the call even in lockdown times.
Worst decision ever to buy anything of croma, a genuine feedback.
Croma store - juhu vasundhara
Customer name: arshie yawar
Invoice no: aia[protected]
Complaint request number: mum 210620ew00309
Registered mobile number: [protected]
Current contact number: [protected]
Address: a-201, bunchberry apartment, yari road, versova, andheri west. 400061. Landmark: next to kanakiya hollywood tower.

Hi
Purchased this product today through online, made all the payments through vouchers of rs2500/1000 and 1000 and remaining through paytm money, but still i m not able to see no order history in my login.
Its urgent kindly solve the issue.
Regards
Abhineet kapoor
[protected]

Dear Team

How its possible purchase date 25 May 2020 Delivery Date 02 June-2020 Complaint Date 24-June-2020 Reference Video Attached

Revert received from croma mention Below

How ever your product is out of manufacture warranty, And so brand technician will be on chargeable bases

I had made a complaint about microwave for poor heating but unqualified technician failed to troubleshoot & burnt the transformer. Now they are charging 3100 for repair.

Worst team

Yesterday night around 8pm, i ordered a one plus 8 from croma online. After entering the otp received on my phone for completing the transaction, it showed as payment successful, but after that the web page just became blank for about 15 mins. I then closed the web page, and then checked on my croma account. Theere is no record of an order, but the amount has been debited from my account. Please resolve this issue as soon as possible.

I had purchased Dell Inspiron 3584 laptop from a croma outlet in juhu last month.I was told that there is a long queue outside and low internet range so I was told to get my Ms office activation in two to three days by contacting dell customer care support.I tried speaking to Dell customer care executive many a times atleast 12 to 15 times
from last one month regardingg my office activation but no one is responsibly explaining the thing...Why cant croma help us in getting this done???Is this not the chroma's primary responsibility to get us our MS Office activated??Really disappointed with this after sales service of chroma...Will never ever suggest anyone to buy things from Croma.

I bought otg 1.5yrs back few days back my otg not working properly lower coil not working few days back placed complain engineers attain my complaint but after that my otg temprature not going upto 250degree it reach 200degree only... Sent engineers for repair

I have purchase eleon sampurna soundbar Dateof Purchase:.27/11/2019 invoice No:.AIA[protected] From Address:.Basement-Himalaya Mall, Drive In Rd, Memnagar, Ahmedabad, Gujarat 380052. With in Six Months, I have problem first it stop working and i have made visit to the centre at himalaya mall for repairing your staff has taken more than fifteen days for its solution and said us its pcb problem after that what your technician has handed over...

I am complaining because i am not satisfied this product and croma poor team service. If you can not resolve complaints please stop sale as like poor products.

When i first learned of this problem, i contacted at your company, and was told that nothing could be done about my problem. I would like a written statement explaining your company’s position and what you will do about my complaint. Customer care executive are fake. You have nobody take to responsibility for service.

I look forward to hearing from you as soon as possible to resolve this problem. But all staff ta ta fisss.

Your service request sup030620fs00161 is registered with us & shall be resolved at the earliest. Please call [protected] for any queries.

I am attaching copies of my receipt. As soon as possible return

You may reply to me at this email or call me at (Phone number).

Extended warranty given by croma is just cheating the people. It is not only croma, it is with any vendor. They say extended warranty for two years but wont cover any thing with in the warranty time. It is a game played by product manufacturers and dealers to grab the money from customers indirectly.

I was cheated badly by croma and kent ro with a game they played. Croma executive forced me to take extended warranty for two...

Team, my concern doesn't need anyone to present at my home address.

While paying for the laptop rs.1000 added extra. I didn't processed since price got auto increased later 500 coupun provided by croma to clear the cart. This is kind of cheating. While placing order it was showing 13% off and the effective price is 42990 (Snapshot attached, prior to ordering this laptop i had sent the snap to my family for confirmation) however while paying i paid 43490 saying 500 discount provided to clear the card. I had no option but to place the order thinking i would discuss this. Mr. Amarjit from akshar plaza is aware about my concern and the person who called for delivery confirmation is aware of it.

Pls give justice an refund my extra paid money back to account (If cart discount added for clearance then the amount is[protected]= 42490) however i paid 43490 (, rs.1000 extra).

No resolution till date.

Thanks
Somanath sahoo
[protected]
[protected]

इस company का croma इस company का इस croma company की acto कबाड़ है मैं सभी दोस्तों को चे बताना चाहता हूँ कि मै आठ महीने पहले इस croma की air conditation लेने की भूल नोयडा city logix mall से. 32000 में लिया था और आज जब से लिया है तब से आज तक रो रहा हूँ — pankaj — noida — [protected]

Hi I was trying to place an order on June 21 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date due corona pandemic .Could I request you to help on this regard?

Since 1st Jun I have got a ticket logged with Onsite Go as recommended by Chroma at the time of purchase in Aug 2018 while they pitched for extended warranty.
I was reluctant paying extra but they pressed on the need and sold the extended warranty.
Now when I am in a bad need of my refrigerator to get repaired, I am not getting any support from Chroma, as Onsite go has taken 26 painful days and umpteen calls and mails to their escalation team. Finally an engineer visited my place yesterday when I mentioned that now I don't have any way left than to reach consumer court.

The engineer came and tried filling gas but to no avail, and after an hour he left as it is saying there is some blockage at freezer and hence it can't be fixed. He will update onsite go and they will get it replaced.

During all this Chroma support had no response to my mails as I kept them in copy on all emails. I contacted Chroma during this time around 12th June, 20th June and 24 th June but not a single time I got the desired support or update. A default response on email and call is seriously irritating.
Yesterday I got a call from Onsite go that as a last resort they have logged a case with Whirlpool and an engineer will visit me shortly.
Today I got a call from Whirlpool that engineer is on the way but I will need to pay for the visit and repair.

I am baffled with the way this service warranty is given. If I had to pay then I would have better done it 26 days before without facing so many issues and waiting till eternity. Secondly I should have never bought the extended warranty in the first place.

Chroma have played smart, earner money just to push the product to customer and for relaxed, no support, no response, no accountability.

I feel cheated and would like to take this further to consumer court as not even Chroma support has provided the contact for grievance cell or ombudsman and now I have no way left. This was the last thing I could have dreamt of after purchase from a Tata group and a brand.

Regards
Ashish Anupam
A cheater customer by Chroma a Tata Group

Respected sir,
Hlo myself rajesh Kumar bought a printer on 03/06/2020 from m2k rohini they gave us fake guidance at the tym of buying and now the product is shown out of warranty we complain the customer service couple of tym but they are not responding. They said us that it prints 10000 pages and now the printer is not printing 500 pages itself and now it's toner is very low. I also contact hp customer care but they are also not responding us they are saying contact the retailer because product is out of warranty.
Pls sir I humble request uh pls refund my money back .
Regards- Rajesh Kumar
Mobile-no.[protected]
I have attach my bill invoice with this .
Thnku ..

I don't have an option of rating "0" Star
I have bought so many products from them because of the name of TATA as it's Tata brand but such people who manage and such employees are spoiling the brand name

I request the management to take an action
Recently I bought a Bajaj geyser on 14 June 2020 paid extra amount when compared to other Store as they promised installation but it's 25 June and no response, called customer service also visited the store and spoke to suman Croma manager who promised installation by Tuesday 23 and still no one has called for installation and neither forw any demo

I bought lg refrigerator from croma. It is making noises now. I have logged a complaint with croma on 9th june (Complaint# bof130620ew00045), they promised to resolve it in 4-5 days.
On 5th day i called croma support ([protected]), they changed their statement and told me that due to covid situation complaint will take longer time of 10-12 days.
On june 22nd (11 am ist) i called croma support to check the complaint status, customer representative told me that they have closed my complaint without any information or confirmation from me.
I requested to talk to their senior, but none of their seniors were in shift, so they created new case for me promised that their senior will call in 24 hr.
I did not got any call, next day (June 23) i called croma support again this time again told me by eod i will get the call.
June 23, 5 pm ist i called support croma support as i did not get any calls from croma, they told me none of thier senior management is in shift they will be available next day morning 10 am and i will get call back in 24hr.
June 24 10 am ist, i called croma support and again got same reply that their senior management is not avaiable as they are not in shift.
Looks like they don't have an senior mgmt and they are just fooling customers. Now they are telling me that complaint will take another 15-20 days to resolve.

I want to change my name on the invoice provided by croma and to update my company name but croma denied to doo soo.

Sir,
I recently bought an lg 1.5 ton ac from croma.com with order number[protected] on 12th june, 2020. Though i cancelled the order on the same day of 12th june, they shipped the order next day 13th june evening. It had been 11 days. They have not refunded my money of 42, 990. Please refund my money, sir.

Your sincerely,
Sudhindra nath patgiri
781325

Hi
I took refrigerator of lg company in 2015 from pune aundh branch and i shifted vadodara last year but on 31 st may my refrigerator stopped working so i complained and person from lg came to check on 1 st and told compressor gone and till then till today no reply from lg guys. Taking only time and giving fake commitment.. Very pathetic.
I am been suffering from daily losses of vegetables, milk getting bad due to summer.
What's the solution