Croma Complaints & Reviews

Date:july 30 2020

Croma complaint number: sr[protected]

Order number: [protected]

Ordered product: sony wh-xb700 headphones

I had placed the order online with croma.com on 25th july 2020 and the product was supposed to be delivered within 3 hrs i. E 10.30pm, but the product was delivered on 27th july 2020 afternoon.

I bought this headphones for taking calls for a long duration, after using it for 1.3hrs my left ear started paining and also the opposite party informed me that my voice was not clear. The main purpose of buying a headphone is to feel satisfied with the product, if not satisfied then it is the responsibility of the store (Croma) to see that the customer gets satisfied.

I made a complaint with the customer care call center number and informed them that i would opt to buy a more comfortable item from their store itself. Customer care had sent a mail stating to visit the near by store. Today i visited the store and was informed that no exchange will be made available and to visit a croma service center for getting the defect rectified. Why must the comsumer be responsible for a defective and less comfortable product? I will be happy if i get a refund and if return is initiated

Dear croma team,

Reference to your trailing mail, after requesting several times we have not received our refund nor any call received from your end till date.
You are requested to please refund my amount, the product is uplifted by you on[protected] and till date i am waiting for the refund.
It is sorry to inform you that your service is unsatisfactory. Please let us know how many more days you will take to refund the amount.

As you are aware that i have been following continuously since the putting for refund but you are not listing my request.
I have no option left to go to consumer court for taking this refund which is impacting my financial crunch.

My request no. (Sr[protected])
Order no:[protected]
—[protected]

Regards
Rohit kumar kandpal
([protected])

Date :July 30 2020
croma complaint number : SR[protected]
Order Number: [protected]

I had placed the order on 25th July 2020 and the product was supposed to be delivered within 3 hrs i.e 10.30pm, but the product was delivered on 27th july 2020.

I bought this headphones for taking calls for a long duration, after using it for 1.3hrs my left ear started paining and also the opposite party informed me that my voice was not clear. The main purpose of buying a headphone is to feel satisfied with the product, if not satisfied then it is the responsibility of the store (Croma) to see that the customer gets satisfied.

I made a complaint with the customer care call center number and informed them that I would opt to buy a more comfortable item from their store itself. Customer care had sent a mail stating to visit the near by store. today I visited the store and was informed that no exchange will be made available and to visit a croma service center for getting the defect rectified. why must the comsumer be responsible for a defective and less comfortable product? I will be happy if i get a refund and if return is initiated

The salesman didn't give complete specifications of the product. That man didn't specify that l340 is a gaming laptop. Such ignorance is a total blunder. That salesman also forgot to check the offers which lead to wastage of our time. How can they become so irresponsible! Also they were so rude to the customers. When i told them to give some discount other than that 3k discount since we are their regular customers they responded that if we wanted to purchase it then this is the final price otherwise you can leave. Is this a way to talk to customers! They are just getting ahead of themselves just because a crowd of people visited the store that day. That day it was my necessity so i kept quiet but i need to raise this issue further. Croma was not like that before as long as i remember. They were polite and didn't give half information to the customers regarding products. Now they have changed drastically. They just want to to remove as much cash as possible from their customers. I asked my friend and he told me that earlier croma used to do that *partition*for free. Now they charge rs 800 for it... For that 2 minute work. Come on dude its a 60k+ worth product and you can. T give us partition free as compensation for wasting our precious time and effort. Such frugality?! Need urgent resolution on this matter. I need to escalate this matter. Highly dissatisfied with the customer service. Due negligence and ignorance seen on the spot. Highly disappointing. Just extorting money from the customers. Need to file a ho complaint on this matter asap. The store manager did not show any concern on this issue. Is that the way you treat your customers? Need immediate response.

Hi croma,

Because of your brand, i bought a faber gas stove from your kalyan nagar, bangalore outlet. I have spent around 19k. Installation and other expenses are extra.. Past 3 month constructively get in touch with faber customercare to resolve and replace the stove as within a year of time all burner, nobs, ignition etc is not function.. The faber customer care is one of the worst substandard customer care.. The matter has been escalated to you but there is no affirmative response.. I don't want to keep this stove, as i am not well enough or offered to get stove from corma every year @ rs. 20k.. Therefore, may i request you to instruct faber to take back their stove and refund my money or else get me a better quality stove, i am ok to pay more amount..

Tv no working

I ritesh vishnu garud, purchased croma led 39inch tv on 30th june 2020. At that time i was being told by staff members that i will receive demo service within 3working days. My problem is this tv is smart and i don't know how to use it. Croma representative doesn't response to our quiry, now it's more than 4 weeks but no person has came to give demo for the use of led tv. This isn't fair. What did i do wrong, why these people are doing such bad things to us. We just want to understand the function of smart tvs, that's it. Very poor service response from croma. We are completely unhappy with this. For your reference i have attached bill. Please do the needful as soon as possible. Otherwise i will be forced to take legal action against croma.

Regards
Ritesh garud
[protected]
[protected]

2 daya ago i cancelled the product because of too late delivery. After cancellation of phone i didn't get any text or mail regarding cancellation.
My order no[protected].
Please refund my money

It has been five days since i ordered a mouse from croma's online website and not even one sms has been sent to my mobile number since then
My order number is :[protected]
I request you to please look into the issue as soon as possible

I was looking out for a washing machine and a new croma branch was opened at siripuram, vizag as such i have visited the branch last week and enquired about the different companies and models available.We choose to go with IFB a 6.5 kg machine and have processed the loan formalities.
Yest[protected] we again visited the stores to pick up the washing machine and was suprised to note the following:
1.The product that we are looking ws not avbl.in stock.
2.I hv take HDFC consumer electronic loan and my permanent address is different from my delivery address, for which ur stores manager says as per rule we cannot deliver the item to the palce where we are staying but will deliver to the address mentioned in the aadhar card(permanent address).
3.Mr.Sundar ws again explained about the place we stay but he ws not bothered about the customer just mentioned that we cannot deliver due to policy matter.
4.The dly is a samll issue, but why ws it made a big issue and lot of argument took place and finally we were to return back.
5.We have picked up the washing machine from another stores without any hassels...

Is this the way a consumer is to be treated, we have wasted a lot of time going to croma stores several times and finally was denied the product that we want to purchase.

I am sure that u will be loosing a lot of customers due to such inefficient staff and insane policies, my humble request is to pls enquire on the issue and see that the customer is given importance and that too during such hard times.
Your have spent a lot of money and put up a world class showroom but the entire system in the stores confusing and not customer friendly.

This is the experience which i had and its quite disturbing.

Regards.
asok konda
[protected]

Store executive shown me the lg fridge with 4 star rating at 13990 however the delivery came with the 3 star rating product. I returned the product

My laptop is not working since 20th july morning. It doesn't even on. At first i thought it might be due to low battery. So i put it in charging, but it doesn't on even though putting it in charging.
I bought it on[protected]....

I face problem since after 2 week of purchase bajaj cooler from croma ahmedabad.
It doesn't work proper, fins doesn't move properly and cooling not ok, i tried a lots of time croma help line number [protected]
But i didn't get any help from this number, all time busy number, very poor service i am not satisfied with the service and don't want to purchase any products from croma.

Complaint date 24-june-20

Sr[protected]

Purchase symphony new cooler its not working water leakage problem

Approx 10 times call customer care and mail to customer support

No revert or call received from croma & tried to call customer care they said kindly wait will revert

How much more time they required worst and pathetic response from croma once you purchase product from croma no one help or support

I regret buying anything from Croma.We have purchased water pureit purifier from Croma Andheri West opp. Infinity Mall.

with additional one year warranty from Croma with no fault from our side water purifier got faulty within 6 Months of purchase when the technician came from Croma he started asking for Rs 1800 to fix the fault. Why I need to pay when purifier comes with one year warranty since last 4months my pureit water purifier is down.

Croma as given me a 500rs e-gift voucher which as expiry date till 01/09/2020 but today i applied that voucher for buying some product in croma.com but it telling card expired how is this possible y they r providing expired card as gift. I'm so stressed bcoz of croma's foolishness.

Dear sir / Madam
This is regarding my purchase of phillips juicer HR1863 done on 05 feb 2020.The juicer stopped working within a month as it blasted while extacting the juice due to which the parts from the running juicer fallen here and there in the kitchen which was very scary situation .As once this kind of thing happen any one can get fear o[censored]sing the same product.On requesting phillips service centre asked for Rs1000/- which i paid as the service boy refused for repairing. but he left all the screws untight which i saw after he left the my house .The juicer is still not working.I would like to request to croma to kindly get the product replaced as soon as possible as doctors had adviced juices as a diet for my mother who is 70 years old but no one is listening neither croma nor phillips i bought the product on 5 th feb and i am writting mails from 19th march to both croma and phillips

I have buy a samsung handset a70 on 29.8.19 and i having a screen issue in 5.7.20 so i have submitted my handset to croma in warranty to repair and there is no damage will submitting my handset i have taken all pictures but after 2 days i got a call that ur screen is damaged. I have complain so now croma people are informing me that already ur screen has damage, my question why didnt u informed while taking handset while making jobsheet. Why after 2 days. Also i have tell to repair on paid basis i will pay bcoz i need on urgent basis 10 days are still gone i didnt receive any call that ur handset is ready. Very very slow service and bad experience with croma also complaint raised with gharakshuraska. Be alert while buying any thing from croma and also dont buy any other policy or insurance they didnt give any claim while any damage or issue will there. While in warranty they will tell this dosnt cover in insurance. While selling all things are included

I have purchased one plus 7 mobile phone in nov, 2019 from croma store, phoenix mall, lower parel in which i am supposed to get cash back of rs. 2500/- in next three months from the date of purchase.
Unfortunately i have not received any cash back yet in my account.

Invoice number:sla[protected]
Created by raju sabale

The request < sr[protected]> is open with the relevant team regarding the cash back offer for the product " one plus 7 6gb+128gb buy i have still not received any call or email from regarding my issue.
Every time they said pending with relevant team.

I received a message from croma on 7th jul 20 that my order has been dispatched by cts awb no. Ban[protected]

But till now i am not able to track the same.
And now in the web site it only in the order received status.

When i ordered it was assured that the delivery date was 6th jul 20.

I am now started feeling that you are cheating on me, what is going on please respond, i have called the customer care several times but not clear response.

Pl don't push me to lodge police complaint or resort to legal action.