Croma Complaints & Reviews

No body is bother to attend the customer

We have purchase samsung tv from croma old padra road, vadodara & they have commited free samsung phone along with this product. I have pur 05/11/2020 & at the time of delivery they have not given mobile which is written in the invoice. The delivery boy also not ready to write that mobile is pending for deliver & than we go to showroom & after a long dicussion they are ready to write but still today they have not given me mobile . I have visited in show room many times . All the time they give me answer today i will give you. They people cheat me after commited that they give me mobile at the time of delivery of t.V.

Front load washing machine of siemens which I bought from you
and added 2 year extended warranty from you
machine button is not working from today 11 November 2020

I bought tv but more than 7 days I not received it very worst service

I was purchased RO water purifier on 6 November and they told me sir now you purchase extend warranty package so in future you will not pay for any services charges. In this offer you cover all the services like filters etc. Now they send me a email and there are mention to if you change the filter so you will pay the amount.

Hi Team,

Employees service is not good in the show room, they shows so much attitude and behaviour also not good.

On billing time I faced worst experience today.

Kindly take a necessary action to the employee.

Regards
Pramod kori

As Vr mall mohali Croma centre written buy any product of 50000 or more will gift 1 vip trolly bag bag but I bought 2 laptops of 30000 each they didn't gave me anything. Worst service ever.

I booked Apple Watch SE cellular on Croma online store. The order confirmation page said to collect the watch at Connaught Place Croma store... I am sitting here for the last 1 hour and the store people says they have not received the order and they can’t even track where the order is stuck.
Look like we are living I Stone Age where no one knows anything, everyone is busy attending to new customers and does not care for my issue since I have paid already.
Wow this is Croma which says 24x7 service and even beyond...

Hi sir,
I got a new Croma Android tv from mandya showroom two weeks back. Now I am facing display problem and audio problem in tv. Already twice the Croma servicing people came and try to resolve but still same . It's a brand new product and facing this kind of issues at early stages. Requesting u to please replace the product itself. I don't think so it lasts for years. So please replace it .
Contact number:[protected]

This is with regards for no timely delivery of Washing Machine as promised.(HOPELESS SERVICE), false promise.
The executive of Croma gallery- Ghodbunder Road Thane West (Mr Amit) has assured of delivery of Washing Machine on 04th Nov 2020 at my residence in
Malad (W), as full payment was made on 02nd Nov 2020.
On 04th Nov when calling executive Mr Amit for the confirmation of delivery, he had assured the appliance (Washing machine) will be delivered latest by today evening.
We recieved call from the delivery boy (Vijay Kori) and he informed he will deliver washing machine by 2100hrs as stuck in traffic, when again calling him at 2200hrs he was on delivery for some other appliance somewhere and informed in a very rude and rough tone.
This is not at all acceptable, false promises are given to customers at the time of booking.
I would like to request you to take strict and disciplinary action against the delivery person Mr Vijay for his misbehavior, and need and acknowledgement.

Regards
Sameer Bogam

Dear Manager CROMA,
Greetings.
I would like to bring to your kind attention that I bought a Hitachi fridge vide Invoice No. SLA[protected] dated 24 October 2020. The product was not available for delivery still the salesperson accepted the order but there was nothing to supply.
The state of affairs at the moment is this that nor the South Extension outlet of CROMA is delivering the product nor they are reimbursing the money paid by me.
Before I move to the court I thought of checking up with the Senior Management of the CROMA if they would like to intervene and help me out.

With regards,
Capt. Rajiv Ojha
[protected]
[protected]

I still haven't received the Karcher WD 3 Wet & Dry Vacuum Cleaner   inspite of following up multiple times. The service request number is SR[protected] dated 29th October 2020.

Hot water not working 25day old complaint bat not resole my complaint very poor service 0000000 star rating

Karan Mehta

I have ordered 6 items on Croma online on 31 October 2020 using Croma gift voucher and Paytm. The amount has been deducted but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!

Issue in LED TV speaker

I ordered a phone on 30th October but it is still not showing in My account Recent orders and i'm unable to know the status of my order. Croma Customer care can you kindly look into it.

We had been calling at [protected] complaining for the faulty machine but it's really sad that there has been no action..only talks. We got assurance from [protected] that technician will come but that never happens.
I would request to replace it as it is under warranty.
Never expected such ignorance from croma though I am a local customer since years.

Order placed on their online store for a DELL Laptop. Full payment of Ts 64494 made. They then called that laptop is not available and told me to cancel the order on their online store. When I tried I found that it shows Invoice generated an no option to cancel !! Called them back - they said send an email to customer care. The email got a system based reply saying the "complain" will take 7 - 10 days !! This is no complaint !! They put up a product on thie rstore which is not available with them - make the customer pay and then take you round in circles ! Till today after calling customer care ten times - standard response from their call centre is that they have forwarded the request for cancellation and it will take 7 - 10 days !!! This is highway robbery ! Enticing a customer with a product - making him pay and then just not responding !!

Doesn’t know how to take pre-booking. Doesn’t have the knowledge of products they are selling. They even gave me a wrong bill of what I ordered. And moreover, Worst Customer Care Service in the world. Customer Care Executive just hang up the call after making a hold of 1min. And it happend with me thrice in 10 minutes. I was a big fan of Croma but now, My perspective has been changed. This is all about Croma, Ansal Plaza, Greater Noida(UP).

Laptop auto cancelled and refund not given even after 15 days.
Pathetic experience.

SLA002EC1432813