Croma Complaints & Reviews

In month of October'20, I purchased Bosch washing machine from NewTown, Croma Store (Chinar Park). Sale executive specifically told me Band promotion of 3000/- in form of ruepay card monthly 500/- for 6 months band refund will be available from Bosch. Believing him, I purchased the Washing Machine from the store instead of purchasing the same from Amazon/Flipkart, where cheaper price was available with HDFC card. NOW I am hearing I am not eligible for the Rs. 3000/- refund. THIS IS BREACH OF TRUST AND COMMITMENT TO CUSTOMER FROM CROMA.
Croma being reputed band, I did not expect this response.

Washing machine is under warranty. The drain valve remains open so machine does not go to next step. I had registered complaint about 6 months back but due to COVID situation it was not attended. But after lockdown they could have attended.
I registered same complaint again on 5th Jan2021 but still it is not getting resolved. I am following up but they keep telling me tomorrow technician will come. I am not able to use the washing machine and this delay is unacceptable.

I made a transaction of 49990/- on 12th January in croma store and the store reverted the transaction because they made a mistake and there was a misunderstanding about the product.
They said I will get the refund within 24 hours but kts almost 2 days and i haven't received my amount back.

I have called my bank and they said there is no refund initiated.

Please help me with this issue.

AC cooling not working properly.

Bought nokia 7.2 during july/Sept 2020.
Phone worked fine for few months but problem with camera and apps started showing up.
Gave to service twice but still the problem persists
Even the customer service is not responsive

As on online offer i had purchased apple watch on offer hdfc debit card but i can't able to view cash back point why so help me out from it soon

We have buyed a geyser in croma branch:l.b nagar we have brought the geyser but the man has not fitted we have buyed since 3 days ago
so please kindly respond register mobile number:[protected], [protected]

On 27th December 2020 we visited Croma at Lakshmi Mills Compound, Coimbatore for purchasing 4 Air Conditioners. When we asked for a good deal the sales person said that instead of giving discount, he will offer 1 year additional warranty for all the ACs to which we agreed. As there was some good cash back going on ICICI Card we requested them to split the bill into two.
Then they made two bills (which they didn't show us) and asked us to make payment. We gave them our Debit Cards and were charged Rs. 47729.50 and 51452.50 (after discount). When we saw the bill, we were surprised to note that they had just given Extended Warranty for 2 ACs. We pointed it out the mistake to which he still said it is for all 4. But when we pointed our the description which said 1 each, they said they will make separate warranty. Again they attached it to our bills and said it is OK now. We again suspected foul play and found that the sales person just made one more warranty and stapled it at the end.
Now again we pointed out the mistake and said such behaviour is not expected from a Tata Group Company. But the guy said he never said he will give extended warranty.
We are senior citizens and do not like when somebody tries to take us for a ride. So promptly asked them to cancel the transactions

Hi,

I was trying to place an order on Dec 2018 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed but could not redeem this within the available date. But the amount is for Rs. 5000 which I consider is huge. Could I request you to help on this regard?

Gift card transaction code on Zeta is : 667021

Thank you
Tabish

We have purchased a Sony TV from croma and as soon as it was installed there was a green line on the screen of the TV. We immediately complained about the defective TV to Croma sales person and since then its 4 months CROMA and SONY and busy giving stories but the problem is not resolved. Several time they have assured of resolution and the SONY service center also took the TV but got it reinstalled without repairing. They also assured us of replacement of the unit buy it is not happening and they are just wasting time with some reason or the other.

Today Dec25, 2020, I purchased Sony Branded Bluetooth Headphones WH CH510 Black color from Croma, Sector 29, Gurugram. After Opening the pack, I noticed that Echo Cancel feature mentioned on the package does not give correct information and during voice call, I could hear my own voice. So wanted to return the product as I was not Satisfied but salesman refused saying product has been opened. I was still in Store and not taken the product...

I Have Bought an Air Conditioner ( Hitachi 1.5 Ton 5 Star Window Ac (Kaze Plus Raw518kudz1, Copper Condenser, White) ) From Croma on Friday (19-jun-2020).

My Order Confirmation Number Is[protected]. Paid With My Hdfc Credit Card on Croma.com Amount [ 28, 490.00/- ].

It Was Friday So There Is Offer That if You Buy With Hdfc Card Then You Will Get Rs.1500/- Cashback After 90 Days of Purchase, but There Is Now More Than 180+ Days, but I Didn't Get Any Cashback Till Yet.

After Followed Lot of Times in Croma Customer Care, There Are No Positive Response From Them.

I received two gift cards from croma. Due to the covid lockdown, I was not able to make any purchase. When I tried to buy from croma, I was told the cards were expired.

Please help me to renew these cards.

I, Ameeruddin contact your call centre regarding Usha Food Processor FP3811.. I received calls from Karmanghat & Kukatpally Branch. As I stay at Santosh Nagar near to Karmanghat I spoke with Mr.Lalu Prasad on 19th Dec, 2020 in afternoon time, he confirmed me product is available. I spoke with him 3 times and told him I'll visit to store after my office time around 9pm. When I started to Croma Store at 8.45pm and call him, he told me Product is ready available come to Store. When I gone there after 30 mins he is told me Product is not available. Even that store Manager also not giving any response. As a Existing Customer of Croma i didn't expect This type of experience at Your Store. I am sorry to say there is no Time Value & respect of Customers

Thanks & Regards,

Md.Ameeruddin
[protected]

Hi Croma,

I have been gifted Croma card worth Rs. 6000/- which has expired on 25th Nov 2020. I was not able to use it as the stores were closed down due to lock down in Current Covid scenario, and later I had to move to my home town where there is neither a Croma store nor does croma do any online delivery.

I tried to call on Croma customer care number- [protected], many times but the number doesnot work.

Rs. 6000/- is a huge amount, So I request you to help on this regard? As the Croma stores are open now in Pune and I want to use it.

My Cards are-
[protected]
[protected]
[protected]

Thanks,
Shaikh Immtiaz

I had few gift cards for Croma so thought to order Redmi 9I. generally, i avoid ordering from such sites but because of the gift cards, I preferred it. While placing the order due to some website backend issue my order placed without the gift card. I canceled the order immediately and called even customer care to look for a refund. As per customer care, I would have got a refund in seven working days. It's been 1 month now I didn't get my refund, I am calling them every day and get the same answer that our backend team will inform you.

Order no:[protected]
Product Id: 229557
Price: 9903

Mene croma se dell company ka laptop purchase kiya tha jisme barbar windows 10 ka boot ka problem aa rha tha croma alkapuri croma se ye jawab aayega ki ye ham nahi kar skte dell karegi fir ham sidhe comapny se koi chiz purchase kare croma kyu kare. mene croma se kai product liye mostly bar mujhe problem hi fase karni padi. dheere dheere mere trust croma par se khatma ho raha hai

I purchased a HP Laptop from croma store at Unity one rohini Delhi for Rs.35900/.I showed my interest for a HP Laptop which was in display at the store. After discussion with salesman I decided to purchase it & salesman asked me to pay for it at the counter.
When I got the Bill I asked salesman that they have charged around 1000 rupee less from the amount they mentioned on the laptop on display.
I was shocked when Salesman told me that its different model with almost same specification as the laptop on display and even I will get discount of Rs.1000 on it.
Without informing me they sold me a different model. ( may be of almost same specification ) .As I was purchasing it in an emergency so I did not argued much.
It was more shocking to see its performance as it is working like a dead man's speed .Its taking 10-15 minutes to open even a small word file.
Next day I visited croma store but the gentleman at store simply said now nothing can be done.

OHH MY GOD WHY I VISITED CROMA STORE THAT DAY...

Demonstrator came to my home after atleast like 100 phone calls and follow ups with the store and service centre. they promised us it will be a free demo within 3 days of installation and we need not contact them it will happen by default. but we kept fighting for 5 days and got a demonstrator on the 5th day who knew nothing abt the convection and then after 2 days again a demonstrator came to my home with 0% knowledge and we have taken his video and audio where both the representatives agree that they don't know anything about convection. im going to strict against the store in ambience mall, gurgaon and also they are fooling their customers this way. no basic product knowledge given to me.

I have ordered for an Iphone 11 pro on 23 November, the expected delivery date was on 27 November but its 9th of December today and i have not received my product, called customer support thousands of time but no help given .
Regards