D-Mart / Avenue Supermarts Complaints & Reviews

I am regular customer of d mart for the past 5 years across country. When on 10th sep 2019 our family visited guntur store. Our bill no is[protected] of rs 5016/-during our shopping we purchased groceries and asked for other item them staff behaved like anything and there is no customer relation at the store and still in front of all customers they are questioning us which is embarrassing. During the shopping my daughter with us she had one 18 months old and she is crying for the hungry and we asked the bill counter to bill the jersey think to survive our child form the hungry but bluntly said we are not allowed any drinks in store, we requested but they are not agree. When any as security reasons u comes to the store tagged our belonging and ur not allowed any food in the store how can the children survive if something happened to child who is the responsible. You’re not providing any lounge to children as well as to lactating mother which is hon’ble supreme court orders to provide separate lounge to lactating mothers. Is is government rules are your company rules if you follow your rules why government. I had purchased 5k plus every time but this type of treatment was never faced. I would have called the police to file case against the d mart. Myself as a legal officer of women and child dept. Being a govt servant with lot of reputation felt unhappy with services. If so u intimate customers before entry. Take stringent action against errant employees otherwise matter will be passed on to media and police... As well as bring this issue to the concern government officials for violation of all government rules as well as policies. I bring this issue to the hon’ble high court of andhra pradesh for the welfare of women and child in the stores and justice to our issue.

Today, 7.00 clock, I have purchaged of goods Rs. 2969.94 at Dmart Nikol. There was to much rush. After collecting goods, I went for payment at counter, my SBI debit card swipe in POS machine two times and informed me POS machine has not support to SBI debit card today and asked me to pay cash or give up material. There were no any notice board that POS machine not support to the SBI debit card. This was not held first time and last with any SBI debit card holder who are also valuble customer of Dmart but every time they felt insult and gone with down head. If it will continue the same Dmart will lost purchagers and company's sale which effect to balance sheet of company.

I purchased the prestige tea kettle showcase price of 649 but when came to cash counter it was said that sir it is of 749 what rubbish with the system of staff cooperation i don't know they delayed the service and make customers unhappy. Whilst i am regular customer of dmart. And this is experiencing on belapur dmart. Staffs also not ready to help out. The hell service at dmart.in the name of customers service.

Deeptanshu pareek
5:41 pm (6 minutes ago)
To suggestion

Dear team,

Greeting for the day!

I am regular customer of d-mart, but due to the yesterdays behavior of your d mart staff (Mr surjeet singh etc) i am really disappointed. I have following questions to answer.

1.) yesterday i did around 1 hour of shopping along with some of the deo's etc, but at the time of billing your staff member opposed me to purchase deo's more that 2, when i asked the policy he was unable to show such policy.

2.) incase their is such policy with d-mart than it should be written with the product that maximum of 02 deo's, nobody is allowed to purchase.

3.) the general instructions are written as that the right of quantity is with d-mart, and i think support staff is making undue advantage of this.

4.) we are 12 members in a family and i am in govt job and also our festival is coming in next week, that is why i purchase deo in quantity more than 2. Now still their is policy that no one can buy more than 02 than it should be clearly written with the product otherwise your salesperson take a undue advantage of the same.

5.) once i requested to raise a complain first of all they didn't provide the complain number at last they had given the number[protected] which is the lalkothi store number, it means the person who is writing the complain is a local store person, than you can understand the resolution of the problem.

6.) i requested to provide the complaint number but they told me that within a day the number will be communicated to me which is not being done till know.

7.) i called to some of the other numbers for the complaint like[protected], but again no response.

Being indian citizen it is my duty to inform authorities how companies like dmart use public facilities for their personal use.in brief, today i visited dmart at motera near motera stadium ahmedabad. When i tried to park my car in basement of facility dmart security denied me to park saying only two wheeler can park in the basement other vehicle must park outside anywhere. So i have to park my car in a no parking area. After shopping when i reached to my car towing company lock my car and i paid 600 rs. Fine for no parking. So i decided to look further, i went to basement of dmart and came to know that they are using parking space for storage purpose which is illegal. Parking facilities must me use for parking purpose only but private companies like them use parking space for personal use which is clearly unacceptable. I ask traffic police in my investigation, he replied everyday around 15-20 car owner paid 600 fine because there is no parking facility available and in complex private companies use for storage, even local corporater mr. Patel inform dmart many times but no result. So, if we calculate average 10500 rs fine paid by locals daily for parking which comes nearly 38.5 lacs yearly. I request government to take strict action on dmart to change their storage area from parking and make it available to car park, dmart can charge parking fees but indirectly forcing people to break rules should be punishable offence. Or government should provide public parking in a near by area. This issue should be investigated carefully and strict action should be taken immediately. I can be reach at [protected]@yahoo.com

We purchased product of worth rs. 4850.26 in which we purchased eastern coriander powder... And after reaching home when we opened the same, the smell of powder is worst and was not at all for any use. It look like sand and very bad and worst smell which was thrown immediately in dustbin. Photo attaching.. Kindly advice the company to check properly and discontinue the same.

I purchase grocerry from d mart from 5 yearstoday at 9.30 pm i visited ur d mart at vejalpur jivraj park ahmedabad... And today it was worst experience ever i had in past 5 years... A lady o[censored]r staff started shouting at me... Just bcoz i paid the amt in 10 rs coins... And she order me that i will not accept ur money just bcoz its coin and i ll not accept ur coins... Is 10 rs coins is not a legel tender???... And one more thing she was not wearing her name card... So i dont get her name... Hope u will take some steps...

Hi,
I am a regular customer and purchased goods worth rs1600 in dmart hennur main road bangalore when i finished billing there was heavy rain fall at 9.30pm and i stood inside the shop premises for 1hour as i had brought sugar maida and others house hold items in brown cover. When i asked for any empty rice bag so atleast i can avoid it getting wet till i reach home as i had come in two wheeler but they avoided to even assist and i told please take back but they informed customer service is closed. When we go to reliance fresh the staffs are so co operative. These rice bag and even card board boxes will fetch peanut to such a big organisation but the staff are totally worst they don't give any thing even if customer goes to metro cash and carry they give us empty boxes if we request. I request you to think about expanding your business and not by bad customer experience

Mohammed younus
[protected]

I purchased a remote controlled toy car from d mart store.
There were no cells to check the car.
But when i inserted cells after coming home, car was not working.
Thwn i again visited shop but they refused to exchange the same.

Highly dissatisfied.

Please advise the merchant to exchange the same as i am a regular costumer of dmart andi will be a great loss of goodwill of your store.

Please resolve it as early as possible.

We brought 3/4th mens dnm rib28/[protected]@399{sf} the dmart special price 299..50 which i took one no. Size m i put trial for my brother in the house it was tight. I approched customer care in the shop he told it cannot be exchanged are replaced
I requiest for next bigger size they told it is not possibole so i return back with same piece

Customer service is not good. I request to exchanage the same item for bigger size

Dear dmart,
Yesterday night i purchased a mamy poko extra absorb pants of 96 pieces and found out today morning that these are the plain ones. I have earlier purchased same from amazon and they were quite different and superior in build quality. My bill number for your reference is[protected]; bill dated on 14.08.19 at 10.40 pm. This was purchased from chandivali nahar amrit shakti dmart store.

Seeking your assistance.

Dear sir/madam,

I had purchased one usha induction cook top from your seawoods store on 6th august.

I require a proper gst invoice in the name of sbi, c/o vipin k pandey, with my gst and pan no. On the invoice, which is gst - 27aaacs8577k2zo, pan - aaacs8577k.

Incidentaly, i have lost the invoice provided by the store at the time of purchase....

Dear, i swipe my debit card in d mart kalyan (W) after shopping, but it's show transaction is failed, but amount deducted rs 1807.45 on 30 jul 2019 apprx 15:30 hrs. When i ask dmart manager she said you have to swipe again as transaction failed, i paid bill again. She told me u will get money refunded within 48 hrs. But till date i have not received any money.
Kindly solve my issue as soon as possible

Regards
Rohit

I purchased bajaj mixer grinder and after billing went to the manager who was appointed for electronics items checking before purchasing. There was a weird noise in item so i requested them to cancel/return the product at the same time. Manager told me to go to the return counter and ask for refund. At return counter, there was a lady to whom i requested to return the product. She told me that there will be 1% deduction from the amount of purchase. I asked her that why would i be charged as i didn't use the product, i didn't even take it outside the store. She said this is the policy of company. I was very disappointing from that experience as there is no such return policy written on bill or anywhere else but still they charge to customer unnecessary.

Dear team,

I purchased above company name raincoat from kanjurmarg d mart in last month (It was on offer) and will tell you its horrible... I used hardly 2 or 3 days and its totally teared from inside. I was so shocked that how it is? Is it a last year products? And kept it for sale. I am a regular user of d mart and this time my experience is very bad about the product. I am very upset with this product. Requesting to d mart team please ignore to keeping such low category product in the store.

Regards
Ram
[protected]

Respected sir.

I am sreedhar kumar. Bangalore. I am a retired official.

Invoice no[protected]obangalore. To settle the bill i gave my credit card cashier swipe the card twice and insisted to put my pin on two occasions and i ritually did so. O the cashier informed there is no access to the card. Again i gave my debit card she competed for the payment issues. For my surprise, the credit card is debited twice and my account linked to the debit card also debited leading to thrice debit for a single transaction.

Now i am running short of available limit in my credit card. Kindly reverse 2 duplicate payments and see my credit card limit is restored to original status
Or make any necessary arrangements as i want to make some more purchases.

Thanks

With regards

R. Sreedhar kumar

Thanking you

I have visited D-Mart on 21st Sunday, I have taken Lipton Green Tea box capacity of 100 packs in it, Displayed MRP as 470/- and offered 100/- discount and displayed 370/- rupees as D-Mart Price, I have thought of 370/- and went for billing and the billing amount is 419/-, I was shocked with the billing amount, I asked regrading this to the concerned person, They had given nonsense answers to me, As a busy life, and the rush at the counter for billing no one can see what is displayed price and what is charging, Please take a serious action on it, Kindly do the needful Sir.

The staff swiped my card. I got a message that money has been deducted. Then he cancels it. Said that payment could not take place and i would get the money refunded within 24hrs. I paid again. It has been a week since then and i haven't got the money yet. And they would be telling one thing or the other. First they told to contact the debit card toll free number. Then next day they told me to write a complain with my card number and phone number. I would be contacted the next day. But nothing happened till now.

Had bought from dmart powai items worth 1479 on 14th july using icici debit card. I was charged twice the amount due to a server issue at the counter. The counter executive told me to wait for 24 hours for the charges to get reversed.
It has been more than 96 hours, still i am yet to receive it. I tried calling the bank, they said i need to check with dmart for the same. Kindly help

Procured Tropicana mix fruit juice against bill no.[protected] dated on 17.07.2019 from Gandhidham. HSN code is 2202 as per bill. Found seal was properly closed but inside raper was opened. I already complained to gandhidham and he ready to replace but i can't go their due I stayed mundra away from gandhidham is around 70km. So I request to replace the same by any of courier or else. Also I need clearification for action to be taken from. Your side to Tropicana company.