D-Mart / Avenue Supermarts Complaints & Reviews

I went to the dmart mulund branch today. I wish to purchase 1, shirt. The billing staff told me that the shirt is yet to be entered in system. So she contacted the manager to get it entered in system. The manager mr kiran singh told it will take 15-20mins. I wait for more than 30mins but it was not done. So i requested him get the billing done once it entered in system and contact me on my number. So that i can take it afterwards and paid the bill of all other items worth reading 5500. The person sitting in customer care denied my request and told me as per company policy you have to again go in the queue and make the payment of the shirt. Finally i had no option other than to leave. I still wish purchase that shirt so arrange to deliver it from customer care counter.

We have bought 2 packets of these biscuits (Foodlion brand) two weeks ago from dmart (Miyapur, hyderabad). Most of he biscuits in this packet are over burnt and black.
(Refer to the pic).
They are tasting very bad. How can we consume such biscuits?
Is dmart not checking when taking a product from a vendor?
How can dmart sell such a fault product?...

Hi
This is regarding the d mart r. T. Nagar. Bangalore branch.
Few of the item are not included in the billing system. On 30 september sunday i visited the rtnagar branch and picked some items, which includes a pair of shoes costing rs.399/-. When i gone for billing the respective billing staff told me that this item (Shoe) is not in the system, so it is not possible to bill this. The remaining items invoiced and paid.
Again on 13 october saturday, i picked the same shoe and the result was same as last week (The shoe is not in the system, so not able to bill).
Today (20 october saturday) again i gone to rtnagar branch and checked the rack where these shoes are kept, but the same type of shoes are in the rack. First time (30 september) there are about 15 pairs of shoes are in the rack.
If some items are giving only to selected people or the staff are playing the game with people like me??.

This is in regards to the d mart madhapur, hyderabad branch. I experienced a horrible evening when i decided to do shopping at d mart. They have no sense of management and there were no proper evacuation system. Once i was done with the billing on the 1st floor they didn’t let me go down from the lifts that are available but only one small elevator which can contain roughly 8-9 people where there was a queue of 25 people and it was suffocating. On asking they said this is the only exit and they did not let us use the elevator which was continuously going up n down without a single soul in it. We further asked if there is a staircase which we can use but they did not let us use any. We literally felt harasses. What if there is a fire and a supermarket full of inflammable objects. Please review their system and take stern action against it.

Your billing counter prson at nerul sector 21 dmart swiped my credit card against which he said the "transaction got failed" but amount got deducted. Then again he swiped my card to get the money.in this ay twice the money got deducted. Your person said that money will come in your account but it didnot come. Then i called your person he said he will call me back but till now he has not responded. This behaviour of not valuing customer is annoying one.
Your person name is parmeshwar.

I visited d mart mall at surat sarthana jakatnaka as on 1st october 2018. I want to buy t searts from mall. I select 3 peace in which two are same but one is small n another s large size. I want to check both t seart due to perfect fitting. But your supervisor is not allowed me to carry three t seart at trail room. He said that you try first two then after third at time his behaviour is very rudely. He tell him where is your manager, he replied very rudely that he is available at ground floor. I asked why i am not carry three t seart at one time in trail room. Customer is fool and he will waste his time for the try one t seart then come out from trial room and take another t seart and then go again for try it. This is very time consuming and very uncomfortable for the customer

Then after i visited manager and tell him whole story. And asked him for complain book. Manager told another lady for give me complain book. I wait 3 minutes but no one give me complain book.

I have question that no one taking any responsibility of their work and the man who is stand at trail room is not understand how to behave with customers. Very bad experience at your mall. I regularly visited your mall but today i come out from mall without any shipping due to very bad experience regards behaviour. Kindly solve it

Regards
Kalpesh
[protected]

Dear sir,
Yesterday i was purchased many item in rajkot D-mart (cristal mall)
One item is syska led bulb 💡 18w purchased
I want it replaced 15w
Today i go to your dmart mall and talk with your coustomer care executive he said this item i cant replaced
Executive name is Milan chuchak

Why sir its not replace
If i buy it in amazone they will replace it.

Regards
Rajen sagar

Hi i visited d - mart bangalore electronic city (Avenue super marts ltd) and shoped for rs. 7102.16 having bill no[protected] dated 28/09/2018. When i reached home and validated the item again billed item then found one item (Gala broom) worth rs 135. Is missing. It's happening continusaly, could you please validate it with store and try to send the same item. To my doorstep.
Regards
Rajesh kumar
Mobile - [protected].

I am Physically Handicapped person living alone in my flat. I have first time order on D mart Ready App order no. 10709283.

I have recd called from your delivery person that He is not given delivery on our place. We have to come in front of colony which is approx 300m from my flat.

I request them that sir I am physically handicapped person not able to Carry the bags and walk.

They said that its your problem, If you are not come then we will cancel the order and they return from near by my location.

This with regards to the amount which was debited from my account due to i iresponsiveness of the staff 1st she swiped the amount 2584.66 at the time of 13.10. Pm the again she swiped the of amount 2600 at the time of 13.11. Pm. I spoke to the manager said your bank has an issue & it would be refunded to you in a week. Now its been almost 1 & half month i have not got any refund & when i checked from my banke they said the amount has been debited & it has been credited to d mart account otherwise you would have got the slip of receipt of failed transaction slip. When i spoke to the manager he said no madam we have not received the amount. These dmart people are cheaters. They just know to fool the people.

Hello,
I'm a regular customer of D mart.Today i brought a dabur chavanprash from D mart.
When I went home i just recognised that there is some difference between dabur chavanprash package bottle which I brought from D mart and package bottle which I brought previous from medical store...
I just want to know what is the difference between these products..
Its really serious matter.

I have ordered online yesterday on 13th sep & today picked up from andheri east pickup point centre but they have not given 2 item which i had ordered also the person told me madam all material he checked. I have cross checked after reaching home with invoice 2 packet was missing i called immediately pickup center but they not helped me. Please help me to recover my 2 items.

I purchased items of Rs. 2417.50 on date 5-9-18 by cash payment after unsuccessful transaction of swiping SBI debit card, but Rs. 2417.50 is debited from my bank account as it was paid in cash. I called the matter in next day, they answered me that within 7 days you get refund but till today after completion of 8 days after purchasing date, It is not refunded in my a/c ...why ?

During festival days generally shopkeepers are reducing prices but d mart increased prices upto 50% higher then normal price. Tomato ketch up refill price was rs 75 around 25 th aug and parle toss price was rs 25during janamashatmi prices increase by 50% and current price 110 and 37 respectivly, there is no increase in mrp by the company. Customers are helpless as no authorities can question them.

Sir good evening myself kamal sharma we have purchase items around of 1320 rs amount bill no are ([protected]) and cashier counter r r/155-272 at 8.19 pm. At last in billing process cash counter boy add amount of tshirt (Brick red round neck small size tshirt) which are isolate from bucket i have also said to its not include but he as added amount and put tshirt in his coustody.
Sir this illegle to curroupt product add money in consumer bill. Sir please check the camera or your dmart avenue on counter no3.
Venue - dmart, ring road 1, dindayal upadyay nagar, raipur, chattishgarh

One day before bought mccain potato cheez shotz from dmart, opened next day evening, it was smelling so badly.
And little flies were also there inside the packet. It's captured in video.
I would not go back there to complaint directly because dmart was far from our area. From next time we won't buy from there. They should not keep stock products.

Hi Team,

This is in regards to the fraud that's happening on the customers in D-Mart store.
Address: 8-1, 299/5, Shaikpet Rd, Al-Hamra Colony, Dunks, Toli Chowki, Hyderabad, Telangana 500008.

Today's experience of mine is the worst ever to me.

They collected an amount of 299/- for the bed sheet (Chaddar) that costs 229/- (attached the screenshot of the bill and the cost on the product) and the people did not even care your customers all the time they are just backing your company and doesn't even care for the customer satisfaction, Which is WEIRD.

Regards,
Madhu Reddy Pothula.

The delivery time was 0700 to 0930 but the delivery came at 1115 hrs and the item tamrind was not in the cart. There was no message to me that this item was not available. I wanted tamrind for cooking the same day hence i had to go to a store to buy it. This is gross negligence and customer had to suffer for it. If you had sent me a message that the item was not available i would have purchased it from elsewhere.

I am a customer of dmart, koperkhairne branch. Recently there is a new role formed by the management due to which we are not getting less than a kg of loose grains. We are facing inconvienience. Kindly justify the basis on which this rule was implemented. You literally cannot tell people how much they need to buy. Atleast let us get half a kg of loose grains.

Hello sir this is ganesh. Friday evening i made shopping at vizag madhuravada store i draw my card at the store but that billing person said card not working and then i gave the money by hand 2757.45.
2757.45 amount 2 times drowned from my card plz refund my amount. I am intimated at store customer care point but they are not teod immediate respond.