D-Mart / Avenue Supermarts Complaints & Reviews

Today (6th july 2019), i visited dmart hongasandra, bangalore.
While shopping, i clicked a photo of price board shwoing wheat flour prices. It was for my future reference as there were multiple varieties with respective price board.
Immediately, one sales staff comes to me and tells that photo is not allowed.
I found it strange as many malls don't have such restriction.
Still i deleted the photo as per staff's request.

By then one manager named naveen kumar v s approched me and started talking in very rude way.
I told him that i didn't know that photo is allowed here and the photo is already deleted.
I even told him that this is the first time someone informed me about it.
So i told him to be polite and calm down while talking to customer.
Even then he threatened me by saying if i repeat to capture photo, i will be in danger and i am standing in dmart property.

When i asked him that prices of the products can anyways be seen in the bills. What big difference does it make to click a photo of price board?
He says prices shown in bill is ok but clicking photos of price board is not allowed.
Not sure how it make sense. But anyways i had already deleted the photo and he continue to behave like my boss.
I didn't feel like i am in a repute dmart mall.
It was so cheap experience any customer could experience.

Inspite of me assuring him that single photo is deleted, he kept blaming me that i have many more photos in my phone of dmart price boards.
Though phone is considered to be private gadget, i still handed over my cell to him.
Asked him to verify and understand that i am not lying.
Being a customer, i did so much but after finding no photos on my cellphone, he says that i have hidden those photos.
God knows what made him says so without any evidence in our first interaction.
I told him to unhide all photo and check if he thinks so. He then replies that he don't know how to unhide photos.
But he knows to blame.
A manager behaving his stupid and rude is heights of pathetic service.

He still goes on asking me to show if i have purchased anything in dmart or am have just come to capture photo?
When i told him that i have a trolley in corner full of items, instead of beliving me, he ask me to show the trolley!!
He didn't believe customers words. He was behaving as if it is mandatory to buy item after entering dmart.
Else, he will throw the customer out.

Being suprised by his behaviour, i asked him to show he id card so that i can note down this name.
He shows is id card and says that he is not bothered even if i complaint to modi.
His rude, unprofessional behaviour.
Then his confidence in saying that complaint won't affect him in any ways make me think if dmart is bothered about customer service quality or not?

Many other customers were watching this drama.
If dmart complaint wants to verify this manager's rude behaviour, they can even check the camera recording for 6th july hongasandra dmart around 2:30 pm.
I wish you have audio recording too, so that you can hear his threatening dialogues.
Because his colleagues and other staffs will definitely support him and not the customer.

Few customers even came to me and said that dmart staff is being very unprofessional and rude.
It looks like dmart has hired rowdies.
If the manager is like this, what could we expect from sales staffs working under him?
What will a manager like "naveen kumar v s - from dmart hongasandra" teach to his staffs?

Even in the small shops or road side vegetable sellers are far more polite, understanding and sensible.
Even if you give them business of 10 rupees, they will built trust. They will be ready to lend products so that payment can be made later.
But in dmart, even giving the business of 1000 rupees, customer are treated in very disappointing behaviour.

I would like to know that action dmart is taking for "naveen kumar v s"
He shouted and insulted me in public.
Is higher management of dmart capable of returning respect to the customer?
Can you make him apologies to the customer for being rude and unprofessional?

Even if you need bill to verify my genuinity as regular dmart customer, let me know, i will email the bill to you.

But i want to know that action you take for such people?
How you restore customer trust and faith about your customer service?

Regards,
Dmart customer

Hi, i purchased household item today from dmart here i asked the counter person to not add one item which was the joy facewash but he still added it in the bill it was under the scheme one plus one. I bought one one piece he added money for two. I went back to home and found this while unpacking items. The amount of the item is rs 75/- i want this amount back please. My bill no is[protected]
Bill date 04/07/2019

D Mart Guntur is not allowing backpacks to be placed in their baggage counter.They are allowing only normal plastic bags, hand bags and etc. And they are saying that they won't even allow baby milk inside if you want to feed have to come out and feed.And suggested me to put my backpack outside where ever i feel comfort.when I asked if I lost that bag she replied reluctantly that if i want to go put my backpack out side but we won't allow backpacks to place in their counter.
Please take appropriate action to provide basic public amenities.

Cash counter closed, no ome to guide people to guide to a free counter coustmer s jumping lines i[censored] have some ine to check the bags cant u have anyone to guide fr free counters it becomes really challenging whn busy coustmers fight amo g to maintain the que can.
When adress to staff he asked to complaint online as he cannt do any thing with this as it is happening from long time.
If not taken seriously accident may occur.

Hi on 25 june i purchased a orient summer breeze fan at dmart kusaiguda, and today we installed but there is a manufactur defect while switch on the fan getting noise from inside, i went to kusaiguda d mart for replacement, but they says replacement not possible and need to call orient customer care, or they will replair it and return to me with in 7 days. This is how dmart services to the customers. Please take immediate action on this, the same product replacement policy available from amazon, i need to struggle without fan at home for 7days? Solution please revert me my contact no: [protected]

Hi Team, today I have purchased one pant 2 shirts size 42, one T-shirt and some other items. Both shirts were packed so unable to check at that time. After reaching home, I tried all clothes but unfortunately one shirt was in damage condition on the collars.
Need to be replace the Same. Please [protected]@ what time it can be replaced..

My Name - DEVDHAR PANDEY
Contact no. [protected]

Complain against Rajshekar G[protected] & Eresh[protected].
Bill No:[protected]
D'Mart Madinaguda, Miyapur, Hyderabad
We took an extra transparent packet so that we can keep the rest of the loose things in the packet. However the packet was smashed away by saying "free ka mal nahi dete humlog".
Will make sure that it reaches to everyone.
Thanks

Hi. My name is Jagdish VITHLANI [protected]
This is regarding your delivery outlet at shastrinagar goregaon west mumbai
Staff in the store is keeping no parking board on the road (which is not legal ) on asking to remove board. They are using abused Language.
Road are made for car parking not blocking with private no parking board.
More over trying with bed words.

On[protected] i purchase an amount of Rs1549.75 but they made bill of 1555.75 extra charge of carry bag in including bill.I asked them why i pay for carry bag.retail chain cant charge.they replied its in our software for charge of carrybag, we cant discount that.if you want you have to pay.My bill no. is[protected] Time(3:10pm)Vou no.S[protected].Cashier - RPS/135233.Payment by my card of Rs 1555.75.

Dmart no proper customer handling in kalyan
S
sachin bansal
to customerservice
1 minute agoDetails
Dear d mart,
You customer services is so pathatics and may review goes wrong due to the same.
As i call on web given telephone no they are also not responding.

At entrances on d mart kalyan
When keep baggage on lockers
Staff ask to see the lagguage open and also show them bill.
Are you going to pay the bills for what we are carrying in our bags
What the polices you have.
I may try to expose in micro blogging .
How dare your staff to mis handle the customers on very own entrances and you customer care phone no is useless.
And i think if you are going to this way, get out somewhere there no need of customer or customer may no need you.

If you like or not this is just what you are doing and responsing us.

Respected sir
I am manpreet from amritsar, Punjab. I visited D mart amritsar on 2 June 2019 at 8 pm. I had large handbag which was not adjustable into their service bags. I said please my bag is expensive n you please adjust it with clips not extra bags but there was a service boy he replied you go from here I will not do according to you . He spoke very loudly n cried on me in front of other customers. He missed behaved with me n I walked away from there without shopping . Which type of staff is it n their services for customers? ?

I had visited today as on 8-6-2019 at Gandhinagar at 10.15 Am, and all my purchase finished at 10.45 Am. when I reached to pay cash every counter as long queue some of them non working, some of them indicate system slow, after some long queue I am able to pay cash at only 11.45 Am. its very shocking for me as a reputed firm like Dmart, and suffer lot as I have with my all family. so Kindly firm at your hand and take necessary measures at your hand, I shall be thankful to you.

Respected sir,
I gajendra singh working in defence and came to your store for purchasing some item in dmart sardar nagar vadodara on 20-05-19 bill no.[protected] cashier p0a/090330 time 07:22. And i payed bill through card amount 4878.05. I purchased only one book naveen all for @225 but due to wrong practice your cashier charged me @450. So i request you this is my hard earn money please return my money which would not me charged to me. Due to service exigency i am unable to come to your store. My contact no -[protected]
My account no -[protected]. Ifsc - sbin0004882.
Please do the needful as soon as possible. Thanking you.

Hello sir i am your regular costmer i ma going to purchase prestige cokar and am ask mr mahesh this cokar price and offer
Sam confusetion is there that i want to clear so i ash them his is talking miss communication and loudly and tell me kya kar logo like some absue.
His talking staley like abhi jagda kar lega. If you want than you can also check cctv bhyander west home appliances department sunday evening time 8 to 9 pm.
So sir i want please take sum action because of that outher costmer not suffer that time off mis behaviour.

Hi,

Khammam dmart charging extra amount rs.4.50/- for each carry bag. Government released the notification that labelled covers to be given at free of cost for customers. Please rectify and provide us the best solution. Every day hundreds of customers purchasing products and suffering with extra charges. We shop monthly 2 to 3 times and atleast we need 5 bags. If rs.20/- for each customer, monthly atleast 1000 above customers purchase products and get charged of 20, 000/- per month on all customers.

We visited mira road dmart staff behaviour towards not good staf[censored]sed bad words to us and there was no store incharge and one person came as store incharge and used bad words also. We were waiting till half and hour but no one in the store ready to listen our complain and they lastly touch girls and make us to run away from the store. Emp code 10002801

On friday 24 may i went to d mart along with my friend to manpada d mart
We shopped staff was very good and paid bill
Outside one guy calling us on behalf of d mart coupon to enroll name and number, claiming free movie tickets we denied but he isisted and we both enrolled. He told us tomorrow somone will call and you will get code of 12 free movies tickets.
Next day call came with number +[protected] rinky
Called us to join in event details
Dear guest
You are invited at
Allure travelseva pvt ltd.
4b-/3&4, 4th floor, highstreet mall, kapurbawdi junction, thane west
400 607.
*duration - 45min
*husband & wife compulsary.
*complimentary gifts offered *entry code - sk07
*time - 5.00pm
* regards - rinky
I said i cant come due to my requirements and also said i may not be come.
Saturday we did go there because of my office work.
She called and scolding for why you did not come.
I said its my will to come or not, then some boy took phone talking improperly. That why not come.
D mart i don't like that. If someone come to you and insist to join, and later scolding. It make customer irritate please stop that all in front of your marts.
Your staff and service is good but please do something for the guys who are in front of mart, saying its gift from d mart, i dont know its d mart or somthgelse.
Thank you.

Packed food items, even though not mentioned aren't exchanged even if produced for exchange with proper bill within one hour of purchase. I purchased a go cheese slice pack and wished to buy a bigger one so went for exchange within 45 mins of purchase.. But the customer care guy gave an explanation that it will spoil if they take it back. Poor service....

On[protected], i visited dmart at bhayander west and bought some house hold goods and a t shirt having mrp rs 185/- and dmart price 149/- vide bill no.[protected] dated 19/05/2019 for rs 2614/- and paid the full amount via my card. Surprised on checking the bill at home that the said t shirt is billed rs 185/- in place of 149/-. I call on customer care number, they reply and asked me to come at dmart for checking. It is not possible to go again to claim rs 36/- difference amount.
It may be happened with number of customers for small amounts and most of them will not go to claim considering the cost of claim.
If it is happened inadvertently, it should be fair business practices to refund the excess charge amount to the customer at dmart cost.
Awaiting reply.
R c mittal [protected]. [protected]@gmail.com

I have purchased a pant with size 34 from d. Mart before 2 days to present it to my brother. But now my brother wants size 32 and some how i am not getting the bill but i know the time and amount of product i purchased and pant has all the tags as it has originally so i just want to know why it cant be replaced with size 32 why do you require bill if the pant had dmart tagline and price.

The staff working in d mart are very rude as if they are providing service for free. Please provide the solution what can be done.

We dont even get carry bag for free we have to pay 16rs from our pocket for promoting dmart brand i[censored] charge then provide us bags with no branding surely i will escalate it further to consumer forum if the exchange is not provided.

For queries feel free to contact me at [protected] tashy