D-Mart / Avenue Supermarts Complaints & Reviews

I ordered via dmart ready app,
Scheduled delivery was om 15/04/2020
Which i chose from the available slot.
Still I didn't received my order, not any intimation whether the order might get delayed or shifted to next available slot.

We have ordered using D mart online delivery app and it was going to be delivered on 15/04/2020. However, it was not delivered. We try to call contact centre but was unable to connect. Looking to the lock down and request for essential items, we request to deliver the order urgently. Looking for a positive response.

Keep up the good work of providing essential items to the customers.

I have order some grocery items from Dmart Ready App on 12/04/20 via Order Reference number 9264294 and it was suppose to delivered on 14/04/20 today is 15/04/2020 and still we are not got the items and not even any update. Customer care is also not attending calls.

Request you to look after it and process ASAP

I have ordered some grocery items from Dmart Ready App on 12/04/20 via Order Reference number 9401182 and it was supposed to deliver on 14/04/20 today is 15/04/2020 passed and still, we are not got the items and not even any update. Even CS calls busy always.

Please complete the order at the earliest.

Hi i had ordered vis Dmart ready app and my delivery slot was on 14.04.2020. But i have still no received my delivery. Pl deliver it at the earliest as we are depending on these essential items to meet our needs.

Hie
Order placed on 11th april
Expected delivery date was 14th april
Order not delivered
No update
No call
No message
Application is down due to heavy traffic
Called customer service 100 times.
Calls r busy and if i happen to get connected then it get disconnected after waiting in the queue for 5 min.

Most pathetic service..

I have order some grocery items from dmart ready app on 12/04/20 via order reference number 9276032 and it was suppose to delivered on 14/04/20 today is 15/04/2020 and still we are not got the items and not even any update. Even no calls are been attended.

Request you to help us provide the stuff during this pandemic time it would be really appreciable.

Please complete our order at the earliest.

Hi
Place an order on 11th jan (Order # 9395581)
Delivery date was 14/04/20.
Spoke to customer care and they confirmed it will be delivered on 14th and no delays.

To my surprise, i haven't received a single call. The status of my order is still not updated in the app.

I had tried calling the customer support since 8 am and my calls are getting disconnected as soon as the queue gets cleared. I must had tried calling 100 times in past 2 hours..

The app is down. There is no customer support. No update.

Really disappointed with such service..

I have recently booked the order on 11th april 2020 which I was supposed to receive the same by 13th April but still o have not received my order and their email addresses are. It reponding from last two days

Sir,
I had ordered on delivered on 11th april from dmart ready app and its showing that my products will be delivered between 7am to 9pm on14th april2020 but my products isn't delivered me yet so i request to get deliver my product as soon as possible or if you won't be able to deliver so just email or call me so that i can purchase from local shop will not wait for it.

My order no. 9623123 of dmart bopal ahmedabad has not done home delievery yet.
So please get it done as soon as possible.

I booked some items from your demart ready app on 10th april 2020, order number is 8685429 and 11april 2020 delivery date is given to me, your delivery boy was called me confirmed my address his mobile number is [protected]. But today 13 april is hone but no one is delivered my bookings. Please complete my booking.

Ramesh singh
Mob. [protected]
Add flat no. 102, building no. 28 mandakini,
Unitech complex, near tirupati nagar, virar west between new viva college and st. Xavier high school.

Today morning went to dmart at 5.45 as per the government instructions we went early to get some goodies. At entrance one guy asked me show the id card (He though i am under18)
Showed him that i am married and again he asked me how u came (Rude manner) told him i came self again he stopped me and asking me to show the car key or bike key. I asked him what is ur problem.. He is very very rude nd he asked me get lost from der nd stating it wont effect your shopping on our business.. Also used offesenve words and other staff are announcing that dont take any pictures or videos if any one doing that we will take ur phone nd seeze it.. I asked one of the manager that all these points are mentioned in tnc? In govt rule is there any where they aksed to stop ladies who came alone?? No response. Infront of lot of people he abused nd used offence words on me.

I ordered from dmart ready app around 4 days back, delivery was scheduled for 11th april..but we did not receive it yet.

none of the number available on internet or in app are operational.

Order no is -8878416

Order delivery -veena dynasty, Nalasopara.

Its very urgent, pls deliver in first half.

Hi! I had done the shopping on 12/04/2020 from d-mart ready app, mumbai with order no:9395621 at 03.47 am the bill amount was rs.12387/-. I did the payment through my upi id via google pay the transaction was successful deducted from my account but on d-mart ready app it is showing payment was unsuccessful
Please reply what is the status of my payment?
Is the delivery confirmed?
Below are the details attachment...

Frauds. Took order 5 days back and didn't deliver. Now i have to follow up for refunds. Such group of cheats is a shame at the time of national issues. They said that they are taking group orders of more than 12k of minimum value. I needed some products urgently and preferably online. I made a payment of 12.6k. This is fraudulent that inspite of taking advance payment they didn't even bother to inform about late or no delivery status. Moreover i had paid delivery charges of around 400/-.

My name is jay parekh, i tried ordering from the dmart ready app a numerous time but your app is pathetic, firstly it does not open and shoes that the website is getting updated then after trying for 2 hrs it finally showed me what products i can order, after doing that again the app crashed and had to wait for 2 hrs, finally after going through so much trouble i registered my account, put address and then its showing me slots booked till 17th april, when your app is not working properly how is it possible that your slots are already booked, i need a call back from senior management asap

Dear sir
I am a senior citizen aged 72 and is buying my day-to-day needs from your shop near anand nagar crossing thane west ghodbunder road maharashtra, since the opening of this new supermarket. Best service and naturally plenty of loyal customer, and proud to be one such customer. I stay at a distance of 2 kilometres from this shop and visit once in a week for weekly purchases including milk, curd etc. I walk to the shop and buy a maximum of 5 kilogrammes of things, my carrying capacity. Now due the present situation the entry to the shop is limited with some token system, to go and collect the token and come again for the purchase at the token mentioned time. For a senior citizen like me this is an ordeal for being staying at a far-off place and also to repeatedly walk for token getting and making purchases. Till now by arguing with the official i am able to enter with some delay time of half an hour, this causes much humiliation to me as well as disgruntlement to the already in line people. Please provide some consideration for senior person like me at least when explained the situation. Hope you will consider the request on humanitarian consideration. Please provide a reply with forward to the shop to ghodbunder road branch.

Dear team,

I had booked grocery online on 07.04.2020.
And got delivery confirmation on 08.04.2010 and d mart will deliver the grocery to me on 10.04.2020.

I was calling to seawood dmart[protected] today since 11 am to 07 pm. Only once at 03:12 pm they picked up my call and told that today it will be delivered. But he did not asked my order number. Till now not received call from delivery person.

So, request you to plz inform seawoods dmart to call me and update the status of delivery.

Rgds,
Girish
Mob.[protected]

My online order i'd is 8504473. We had received less items on 08/04/2020. Ur delivery boy says u can order rest amount via offline mode and we will delivered the same.

Today i called on [protected] (Mr nilesh) for offline order but he denied for the same.

I request him to talk with ur supervisor or any higher authority, he talked with his supervisor but his supervisor ruddly denied for any favour to customer.br...