D-Mart / Avenue Supermarts Complaints & Reviews

Hi
Place an order on 11th jan (Order # 9395581)
Delivery date was 14/04/20.
Spoke to customer care and they confirmed it will be delivered on 14th and no delays.

To my surprise, i haven't received a single call. The status of my order is still not updated in the app.

I had tried calling the customer support since 8 am and my calls are getting disconnected as soon as the queue gets cleared. I must had tried calling 100 times in past 2 hours..

The app is down. There is no customer support. No update.

Really disappointed with such service..

I have recently booked the order on 11th april 2020 which I was supposed to receive the same by 13th April but still o have not received my order and their email addresses are. It reponding from last two days

Sir,
I had ordered on delivered on 11th april from dmart ready app and its showing that my products will be delivered between 7am to 9pm on14th april2020 but my products isn't delivered me yet so i request to get deliver my product as soon as possible or if you won't be able to deliver so just email or call me so that i can purchase from local shop will not wait for it.

My order no. 9623123 of dmart bopal ahmedabad has not done home delievery yet.
So please get it done as soon as possible.

I booked some items from your demart ready app on 10th april 2020, order number is 8685429 and 11april 2020 delivery date is given to me, your delivery boy was called me confirmed my address his mobile number is [protected]. But today 13 april is hone but no one is delivered my bookings. Please complete my booking.

Ramesh singh
Mob. [protected]
Add flat no. 102, building no. 28 mandakini,
Unitech complex, near tirupati nagar, virar west between new viva college and st. Xavier high school.

Today morning went to dmart at 5.45 as per the government instructions we went early to get some goodies. At entrance one guy asked me show the id card (He though i am under18)
Showed him that i am married and again he asked me how u came (Rude manner) told him i came self again he stopped me and asking me to show the car key or bike key. I asked him what is ur problem.. He is very very rude nd he asked me get lost from der nd stating it wont effect your shopping on our business.. Also used offesenve words and other staff are announcing that dont take any pictures or videos if any one doing that we will take ur phone nd seeze it.. I asked one of the manager that all these points are mentioned in tnc? In govt rule is there any where they aksed to stop ladies who came alone?? No response. Infront of lot of people he abused nd used offence words on me.

I ordered from dmart ready app around 4 days back, delivery was scheduled for 11th april..but we did not receive it yet.

none of the number available on internet or in app are operational.

Order no is -8878416

Order delivery -veena dynasty, Nalasopara.

Its very urgent, pls deliver in first half.

Hi! I had done the shopping on 12/04/2020 from d-mart ready app, mumbai with order no:9395621 at 03.47 am the bill amount was rs.12387/-. I did the payment through my upi id via google pay the transaction was successful deducted from my account but on d-mart ready app it is showing payment was unsuccessful
Please reply what is the status of my payment?
Is the delivery confirmed?
Below are the details attachment...

Frauds. Took order 5 days back and didn't deliver. Now i have to follow up for refunds. Such group of cheats is a shame at the time of national issues. They said that they are taking group orders of more than 12k of minimum value. I needed some products urgently and preferably online. I made a payment of 12.6k. This is fraudulent that inspite of taking advance payment they didn't even bother to inform about late or no delivery status. Moreover i had paid delivery charges of around 400/-.

My name is jay parekh, i tried ordering from the dmart ready app a numerous time but your app is pathetic, firstly it does not open and shoes that the website is getting updated then after trying for 2 hrs it finally showed me what products i can order, after doing that again the app crashed and had to wait for 2 hrs, finally after going through so much trouble i registered my account, put address and then its showing me slots booked till 17th april, when your app is not working properly how is it possible that your slots are already booked, i need a call back from senior management asap

Dear sir
I am a senior citizen aged 72 and is buying my day-to-day needs from your shop near anand nagar crossing thane west ghodbunder road maharashtra, since the opening of this new supermarket. Best service and naturally plenty of loyal customer, and proud to be one such customer. I stay at a distance of 2 kilometres from this shop and visit once in a week for weekly purchases including milk, curd etc. I walk to the shop and buy a maximum of 5 kilogrammes of things, my carrying capacity. Now due the present situation the entry to the shop is limited with some token system, to go and collect the token and come again for the purchase at the token mentioned time. For a senior citizen like me this is an ordeal for being staying at a far-off place and also to repeatedly walk for token getting and making purchases. Till now by arguing with the official i am able to enter with some delay time of half an hour, this causes much humiliation to me as well as disgruntlement to the already in line people. Please provide some consideration for senior person like me at least when explained the situation. Hope you will consider the request on humanitarian consideration. Please provide a reply with forward to the shop to ghodbunder road branch.

Dear team,

I had booked grocery online on 07.04.2020.
And got delivery confirmation on 08.04.2010 and d mart will deliver the grocery to me on 10.04.2020.

I was calling to seawood dmart[protected] today since 11 am to 07 pm. Only once at 03:12 pm they picked up my call and told that today it will be delivered. But he did not asked my order number. Till now not received call from delivery person.

So, request you to plz inform seawoods dmart to call me and update the status of delivery.

Rgds,
Girish
Mob.[protected]

My online order i'd is 8504473. We had received less items on 08/04/2020. Ur delivery boy says u can order rest amount via offline mode and we will delivered the same.

Today i called on [protected] (Mr nilesh) for offline order but he denied for the same.

I request him to talk with ur supervisor or any higher authority, he talked with his supervisor but his supervisor ruddly denied for any favour to customer.br...

I had ordered about 14 articles to be delivered at my home at anand, gujarat. I had ordered the groceries, etc. On 7th april, 2020 (Id no. 8710602) through dmart ready app and it was to be delivered at my house yesterday (9th april 2020 by 9 pm). I have not got the ordered goods at all.

Kindly inform when am i supposed to receive the same. I did not receive any intimation about the postponement of delivery of goods too.

On march 31 2020 at sanath nagar dmart i had bought ambica rava laddu. When i opened the pack i found fungus on the laddus. The manufacturing date was expired and yet the product was being sold at dmart. So carelessly the dmart services work. I was very disappointed. It is like playing with the people's life. And if someone buys and the person does not see the manufacturing date and eat expired food then their may be health issues caused. Dmart at sanath nagar always keeps home foods old stock. Few products get oil smell. Like murkul etc. It's service is poor. I request the dmart food and grocery staff operater to kindly look into this matter and keep the un expired home foods. Kindly look into this matter and take the action immediately. Thank you

I have purchased double bed sheet at sanath nagar dmart in march... But it has a full of damage. So i went to the store within in one week. But due to corona effect nd lockdown they said there are no exchange scheme right now only purchases only so come after 30th.. So i went in april but again they said come after lockdown... What should i do.. Is there echange scheme is running right now??? I have to change my product 😭😭

I have made two orders and delivery date is 07/04/2020 but not recd at my pickup point please call me on [protected] immediately

Order no. 8435975

I had placed online order by using dmart ready application on 4th april 2020. It was mentioned that order will be delivered on 06th april 2020.

However, 5th evening i got a call saying that items will be delivered on 6th evening only because of no vehicle available. I agreed because anyway delivery was scheduled on 6th april only while booking.

On 6th evening, i again received call from d mart gandhidham branch saying that there is no other order to be delivered in my area and therefore it is not possible for them to send vehicle for just one order. I was really not satisfied with this response because we are paying delivery charges for delivering items at home. Be it my single order or multiple order from same area, for me it is to be delivered because i have paid for the service.

As we all are aware time is not good due to covid-19 and people are not allowed to go out and buy items. For this reason, i feel dmart also came with home delivery option keeping in mind the need of daily consumers. However, i see that specially gandhidham branch, is looking for own convenience rather then consumer need.

Today 7th, i had to follow up and i came to know that now police is allowing only morning time slot to do delivery and i am still not committed when will i get my order delivered. I am really not happy with the service.

This is not the way such a big company has to operate. Time is critical and corporate are supporting whatever way possible.

We are a regular customer of dmart Mumbai .why cannot you accept family orders in time of difficulty.
Accepting payment only thru card is that fair .
Pl be helpful to regular customer or in regular time we will be forced to buy material from small shops.

Hi team,
My order was supposed to delivered 1 st of april. But still no one called or delivered the order. Please don’t do false promises.
My order i’d : 8137490
Please call me on the same number.
If i call the customer support the queue will be 20. As soon it gets to 3 the call will automatically disconnects.
If i email no response. Pathetic support and service. It’s waste of time