d2h Complaints & Reviews

I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether was wrong about you? NO! I was correct again you started making problem of s/w upgrade and technical error.. I had enough What the hell is this, better I switch another way? Or you'll sort out this problem??

I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether i was wrong about you? NO! I was correct again you started making problem of s/w upgrade and technical error.. I had enough What the hell is this, better I switch another way? Or you'll sort out this problem??

Kindly add chotta recharge (Minimum amount Rupees 10, 20, 50, 80 and etc)


Kindly add chotta recharge (Minimum amount Rupees 10)
option for online recharge in Videocon D2H,
because it will helpful for all the customers. Now minimum recharge for online
transaction is 200, please reduce the amount to minimum of rupees 10. Please
check with your team and develop flexi recharge rupees 10, 30, 50, 70 immediately.
In other DTH operator (Sun direct, Dish TV. Etc.) Providing chotta recharge
minimum recharge amount of Rupees 10, but Videocon DTH minimum recharge
Rupees 200. Please reduce as minimum recharge value is Rupees 10

Dear sir / mam We r using Videocon d2h for abt 3 yrs, but for last 3 months fed up o[censored]r services, whenever we complain tto custocustomecustomercare they send engineers after paying service charge its shows below messages and services will stop Dear Customer, Service Charges Amount Rs.150 is Received, Services of Smart Card No[protected] : Cust ID36059272 will Resume shortly. Videocon d2hDear Customer, Services for Smart Card No [protected], Cust ID36059272 have been Suspended due to Non Payment of Service Charges Rs.150 . How we will get rid of this problem Yesterday aautomatically services ststart nnot plz stop being susssussussuspsuspesuspendedsuspessussussuspsuspesuspendedssussussuspsuspesuspen...⇄

spoken to customer care on 25.10.2014 for reinstallation an was confirmed that it will be done by 26.10.2014. when called up customer care on 26.10.2014 since nobody turned up for installation, we got to know that the executive had not noted the address properly. this happened twice on 26.10.2014. Again we called customer care on 26.10.2014 it was confirmed that it will be done by 27.10.2014. the person from videocon called up and confirmed for 5.00pm in the evening, but didn't turn up. We kept calling him every 1 hour, but he kept postponing and didn't come. Next day, 28.10.2014 the person has switched off this cell phone, it has been 4 days but the problem has not been resolved. this has happened a couple of times, really fed up of the services provided by videocon dth. we want to stop the services and want the refund.

Dear Sir/MadAam, I have done online banking recharge for my Videocon d2h customer id is 94643498. This recharge has not succeed. but amount of INR :-200 is cut from my state bank of India account . I have recharged from debit. My SBI account is showing value date:- 26-Oct[protected]Oct-2014), and narration :- TO TRANSFER INB Bharat Business Channel L TECH_BARATB Payments, and ref. no. :[protected]IG00CUXPD0 TRANSFER TO [protected] STATE BANK OF INDIA O, and debit :-200.00 is showing in my account. This amount has cut from my SBI account but in my d2h account have not received this money. I am sending the proof of online payment transfer detail and please request to you take action quickly on this report.

The in charge Customer complaint division Vedeocon d2h Dear Sir, I, K.V.Ramamurthy, Chief Manager of Corporation Bank, Shivaji Park Mumbai branch had booked through your online booking for d2h connection on 19.10.2014 vide booking order no.27625088 with a hope of getting the connection immediately. I am sorry to inform that till now, no action has been taken from your company. We have contacted your customer care centre vide contact no.[protected] several times from 20.10.2014, no proper responses from the person who is attending the call. When I gave a complaint on 23.10.2014 for connection, I received a message that my complaint will be attended by Friday 24.10.2014. But, no engineer has attended my complaint. When I contacted once again on 23.10.2014 @ about 5.00 p.m. The attendant has informed that the engineer will attend today and your complaint will be resolved. But, no action. Today I received a call from Mr.Irshad, whose mob.[protected] had visited the flat @ about 4.00 p.m. and started installation work. AFter d work the said engineer has informed that I have brought the wrong modem instead of the actual modem which is to be installed. Hence he will be able to bring the another modem only on tomorrow (I.e., 26.10.2014) or Monday. Connection will be available to me only after that. Immediately we had contacted your company official Mr.Mayank (contact no.[protected], he also expressed his inability to get the connection today. Kindly let me why you people are playing with the consumers sentiments. Why consumer's complaint are not attending immediately. If you are unable to provide the service, why you have given an advertisement that the connection will be available in one day. Who is responsible for mental agony faced by me from the past 5 days. Where the consumer's faith stands on your company. I am totally fed up with your irresponsible attitude. Your early reply to all my queries is very much solicited. Yours faithfully Ramamurthy

Yesterday v put up a complain. One guy by the same Sunil comes over n attends our complain But there is an issue that need to be further attended by other technician. That other technician gives call in the morning and asks whether or not to visit my house n attend the complain. We ask him to come n attend the complaint. Again after 1/2 n hr he calls up what is the complain why is the complain made n should he attend. We are irritated as our D2h is not working. His number is [protected] he don't mention his name and now has not even come to attend our problem. The worst part is after asking stupid questions he shouted over d phone and hung up without any courtesy or responsibility. It's high time now I believe that some strict action should be taken against such employees as they represent a brand in a very unethical and pathetic manner My name is Ahmer Shaikh work order is 27767596. Customer ID is 90058373 and contact number is [protected].

I bought a videocon D2H connection from dealer ( Raju Electronics, Sector-10, Faridabad ) . When Videocon service engineer came to my home, they informed me that it cannot be installed there due to technical issues and asked me to cancel that connection and install some other DTH service there. When I went to dealer for cancellation of connection, he simply refused to give back my money and talked in rude manner. He said he has no responsibility if it can be installed or not there. Accordingly first that dealer should have sent a engineer to check feasibility of installation but he said he does not have any responsibility. He forced me to take videocon sayin that it is best service there in my society when I went to purchase a DTH connection. Videocon informed me that it can be cancelled and dealer should give my money back but he is refusing to give back my money. He said it cannot be refunded. I talked to Videocon customer care and they informed that it can be cancelled. When I told it to dealer, he said if there is possibility of cancellation so you cancel it and get your money . He denied to refund money for cancellation. Please look into it at earliest possible as it is simply fraud to sell connections to customers telling them that it is best connection and without doing any feasibility check they sell the connection.After that they say it is your headache not theirs. Videocon Customer ID :[protected] Work Order No : 27686293 Dealer : Raju electronics Address : Sector-10, Faridabad Contact No : [protected], [protected]

Hi team, My initial posted on 1st October 2014 is still not resloved. I own a Videocon Satellite LCD TV and an inbuilt D2H box. TV does not turn on after the Power reset command suggested by Customer care rep (might be a co incidnence). So far only telephonic conversation and no engg has visited house to diagnose the issue. Bangalore service center ( RT nagar ) branch has told me to wait for smps board to be shipped ( Not sure how did they diagnose) this issue. Please feel free to pay a visit and have a look at the TV . Its been close to 20 days. Expecting a speedy service to repair TV and restore D2H connection. Contact me at the earliest. Customer id: 39832490 Complaint number[protected] Regards, Raghu

The most worst, worst customer service I have ever seen. Suddenly my d2h stopped working from last 8 days (from 09 Oct, 2014 to till date) and yet no action on that and the service is not resumed. Have called customer care around 14-15 times and everytime the response is same that it will be done and every time they Create new work order.Whenever i called them with same complaint they used to answered me that your complaint is cancelled from your side. i dont understand how one can cancel his/her complaint without get resolved? They are not providing any time lines. Don't understand how long does it take for you guys to resolve the issue? Even spoke to the floor Supervisor "Mr.Amit Sonavane" and yet no action and no resolution for the issue. I think you guys don't believe in after sales customer service. The customer care representatives are so pathetic that they can't speak hindi or english properly and they disconnect the calls as and when they want to. Now you guys pls dont respond saying that you will forward this request to your backend team for checking and they will get back to me. This is the response I got in my last 15 calls. Even i have a recorded conversations with their customer care executives and Mr. Amit Sonavane and now i am planning to file the complaint against this in consumer forum with this recorded proof.

Videocon D2H has cheated and taken money from my account and when the services are not resumed I called service centre for understanding the issue. They simply keep on hold or give some random information and hang the call. After calling some 10 times I finally was able to register the complaint and the complaint no is 25667917. I am not available in the country as I am travelling today. I also need to put and hold on services temporarily but the service centre is least bothered about all that and simply hanging up. Very Very worst service of Videocon D2H team.

We have recharged the account Rs. 370 and the amount got debited from my account however it is not reflecting in my Videocon D2H account No:[protected]. We want to put a temporary hold on the services for 11 days as we are not in town. However the same is not process with a reason of no funds in the account. Please rectify the same immediately as we are travelling in another 3 hrs.

Hello All, I am Rajesh Kumar, my videocon id is[protected]. I am your customer from last 3-4 month, earlier i use to TATA SKY, But this time my one of friend told videocon is good and SWADESI, Hence i took connection from videocon. In SURAT it was good, but when i relocate from there to Vaishali, Ghaziabad its not working properly. I think that engineer is not installed in proper way. Hence, it is always faulty from next day of installation.Now, I called several time in videocon cc, but there is no action from them from 7th oct 2014.At last on 8 oct the cc people told me engineer will visit to your place and they only can fix prolem. But no body come till time. No any higher AUTHORITY phone number is working which is mention on website. Kindly, do needful other wise i will switch to TATA SKY.ALSO,

Hi, I am here to share my waste experience with their customer care services. My ID number is 3741481. I was kind of regular recharge customer of their services, they are pretty much expensive compare to other companies package then also i got beard them due to i purchase their connection. Well the waste time start from 05 October. I can’t forget it was Sunday, at 12 we all were watching Satmamev jayate on star plus, it got disconnected without making any disturbance. We were thinking that its some kind of technical problem, it will get resolved very soon. We have waited almost 24 hours of time then called to customer case no. Not i cant explain that how some customer care executive can be this much unprofessional talking with someone their regular customer. He was behaving like he is the one boos and whatever he is telling that is correct. He never tried to listen my whole story at all, and witting to that he just declared that your setup box is just got crashed. I have asked so many times that, what could be the reason to get this crash then he simply avoid that, he said me like so many story ( eg, it kind of technical problem happen sometimes internally ) not sure what the problem can be intently to watching the channel without any disturbance. Ok, lets assure the problem is there in setup box, then how it could be possible that some channels coming are some are not? Yes, couple of channels like Aaaj Tak, ABP News, Zee Business are coming, but Star Plus, Colors, Discovery Channel etc. Are not coming. After this also do you think there could be a problem for some kind of setup-box. Look, to whom you are making fool, i am a software engineer and i know these silly logics very properly that only for 150 Rs a branded company can behave like this. I said that what is the solution for that, and then he is asking that you should change the whole set-up box in this case. I was just shocked what the hell is this, i asked for setup box charge then he started telling like it will be 200 for you only, i will send you my personal engineer which will make this resolve only for you to replace someone else setup-box and he started negotiating like a vegetable market. Finally he got ready that and said me this thing ' Sir you just pay that engineering 150 rs he will make that things done '. Ohh my god. just wondering, is this your set-up box this much chewer that you can just distribute them into 150 rs. And also how it could be possible to do a negotiation to sitting in customer care chair. Just wondering. I said that then why i will spend this 150, i am gonna to replace your service with someone else, this is something frustrating that to negotiate the price, and just for 150 you are telling me so much of drama. This is the time i am so much sad with their service, i am going to change the company now to going with someone else, its fine to spend some more $$$ but how can i deal with a this silly things company. This is just a sample of content to show you your face " TO ALL OF VIDEOCON D2H CUSTUMER AGENTS ". See not just this, they have very waste network also, let me tell you little more. If whether will get some cloudy or about to get rain it will stuck until it will get fresh. Ohh man. this is India it has 3 whether session. Winter, Summer and rainy. What that mean is your service will only work for 2 season, not will work on Rainy. WHAT I AM LOOKING FROM D2H AGENTS - I want to resume my setup box functional ASAP, i know that there is no issue, its kind of fund chopping drama which you are doing currently with me, i am not going to pay a single penny to make it proper keep this in mind. If this cant be working fine, i will defetly change the service and never recommend to take this service to any one . OVERALL IF YOU ARE A NEW CUSTOMER WANNA TO PURCHASE VIDEOCON D2H, PLEASE DONT PURCHASE. IT WILL BE YOUR BAD TIME WHEN YOU THINK ABOUT IT, REALLY ! LETS THINK ABOUT SOME OTHER ALTERNATIVE WHICH ARE AVAILABLE IN THE MARKET THERE ARE SO MANY AVAILABLE REALLY MUCH BETTER IN CHEAPER PRICE. NOTE - I AM A TECH. PERSON USING THIS NOTE I CAN MAKE THIS COMPLAIN AS VIRAL AND CAN DISTRIBUTE ALL OVER WEB EVERYWHERE. TO STOP THIS COMPLAIN TO OTHER WEBSITE POSTED YOU MAY CONTRACT PERSONALLY TO RESOLVE IT ASAP. Contact No - [protected], [protected] (Varanasi) BEST OF LUCK TO ALL OF D2H AGENTS.

Am a loyal customer of Videocon D2H earlier. Took a break and now recharged to resume services on my 32 Inch - LCD ( In build Setup box). Recharged with amount for 3 months - so that I can get 4 days of service free. Payment was done on Oct 3rd - 4 days before - I write this email. Till now no service was provided. Issue 1 : Why should I pay for past 4 days, even if I am unable to use service and complaint is still open. Issue 2 : Till now I called customer care for around 20 times on STD Call and about 2hr of talk to CSR/ Supervisor - requesting for service and giving introduction about problem, every time on my money/time/headache to call them. Issue 3: You are even charging for service request complaint ( Rs.[protected] still not providing service. They claim they will provide service within 24 hours - up to 3 months. Sorry to say this - but you left me hopeless. 1) Work order No: 27191039 2) Complaint 1 :[protected] 3) Complaint 2 :[protected] All of the above are for same resolution - which is not provided. Regards, Srikar

Pathetic service by Videocon D2H. Customer ID 96285625 Complaint was registered on 2nd Oct for Signal Not Available. SLA was given 24 hrs but so far it is not rectified.Every time I call, they register new complaint and again say that it will be resolved in 24 hrs. On the line of Swatch Bharat, can Videocon D2H also be cleaned?

Sir I have recharged my d2h setup box bearing ID no 56779695 with rs. 220/- today but the setup box showing error while delivering services. I have approached several times in toll free nos, but effort veined. Kindly reconciled my problem at the earliest. Thanks with regards

I have recharged my videocon d2h online(customer ID[protected] through internet banking of HDFC Account No. [protected] dt 29 sep 2014 with amount of 570. The HDFC Transaction Ref No[protected] and Narration[protected]TechBharat Business Email [protected]@gmail.com The amount has been deducted from my account and it is not recharged indicating failed status. I kindly request you to refund my recharge as early as possible. Thank you for your valuable time. Regards, Nagu golla

I the customer of vediocon d2h of the above given C id.i had purchased a new videocon connection recently from your online boking site after consulting your customer care reprensentive of sales department(sakshi). Its was a miltiroom connection, first of all due to your her wrong information it took 1 month to make it a multiroom connection after that when i was buying the product she promised me south gold hd connection with a 2 connection price of abt 55%. I think u wil fulfill my conditions as promised before as i am your old and valuable customer otherwise i hav to take another actions.