d2h Complaints & Reviews

I have been experiencing very poor customer service consistently over the week with D2H. Not sure whether you are providing quality training before exposing your resources to external world for servicing the customer! Today's Instance ~ 4pm (I will call it's pathetic) 1. Enquired about the procedure to upgrade to HD box The representative told that I need to recharge 999 and then inform customer care again for the upgrade. I repeatedly asked whether there are additional charges, she confidently told NO. 2. I called Customer Care after few min once I recharge. This time a different rep answered and he said he will take the request and informed that I need to compulsorily take HD package for one month which costs 150. I was surprised, but said OK. Again asked him whether any other additional charge applicable. He also confirmed that there is nothing else. 3. I kept the phone down and immediately got a message that for upgrade of set top box, there is Rs.12/meter of cable while installation is applicable. I was furious! What is happening here? Don't you guys try to provide all the required information at one shot? Is that Customers responsibility to find out the necessary information? Or is this the tactics by which you are running this business? YOU CAN LISTEN TO ALL MY CONVERSATION OVER PHONE. THIS IS WHAT EXACTLY HAPPENED. I would Need a proper response here. Customer ID : 49023805 Note: Last one week, we had software issue with current STB, that was handled poorly. But I don't want to illustrate and make this email as a testimony. Will provide that information, when someone talk to me.

NAME : CHANDIKA MADHUSUDHANA RAYALU, VIDEOCON ID NO:[protected]. ADDRESS:D.NO. 1-116-2, FLAT NO 303, SRI LAKSHMI RESIDENCY, SECTOR 8, USHODAYA JUNCTION, MVP COLONY, VISAKHAPATNAM. COMPLAINT DETAILS: Dear Sir/Madam, 1. Due to Hud-Hud cyclone my dish antenna damaged on 12 Oct 14. I launched complaint on 17 Oct 14 and an work order no was given I.E. 2736281. 2. On 24 Oct 14 I called up call centre and I enquired about my complaint, they told me that the complaint has been closed. I told them that nobody has turned out and my problem still exists. On the same they again given another complaint no. I.E.[protected] and they confirmed that it will be resolved till 25 Oct 2014. 3. In between I called up so many times and I enquired. Executives keep on telling that sir by tomorrow it will be solved. 4. On 05 Nov 2014 they issued another complaint no.[protected] and they confirmed that it will be resolved till 06 Nov 14. 5. On 14 Nov 14 again they messaged new complaint no.[protected] and they confirmed that it will be resolved till 16 Nov 14. 6. In between I spoke with many executives two days once...til to date my problem exists. Please look into my problem and resolve at the earliest please.

To Whom so ever it may concern, I have recharged with "New South Gold Sports for Rs, 310" on 31 October and I have received validity for 20 days, when I called up Customer Care they informed that as I am using HD Channels I need to Pay additional charges to get complete 30 days validity. Before taking the connection I was informed that If I recharge for Rs, 310 "New South Gold Sports" will be valid for 30 days. I been asking this people and they never informed me about additional charges. I need to get this resolved ASAP. Thanks !

Dear Sir, I am regular customer of Videocon D2h service. I have major problem about recharge package offer which is declared by Videocon D2h But not give to customer. As per your recharge offer if any customer who recharge 7 days before subscription expiry date then he will get Rs.15 in own account.( Recharge 7 days before subscription expiry date and get credit of Rs 15 in your account) I have recharge my D2h customer ID 25152091 by amt. Rs 250/- then I have get 250 + 7.5 (3 % extra credit on online recharge via videocond2h.com through Credit/Debit Cards or Net Banking will be updated in the account within 1 working day.) This recharge is before 07days before subscription expiry date which is on 16.11.14 as per your rule But Rs.15 is not credited in my account. Every month I have facing this problem. Every time I have register my complaint to customer care then this amounts will credited.But now complaint no[protected] will resolve before 07/02/2015 ! can I wait three month for Rs.15 as per your offer. I have surprised that your customer care people have zero knowledge about package offers. Then how will thy help customer ? Today I have spending more than half hour for talking with customer care & 10 minuets for this mail. If Videocon D2h is not completing above offers given on company website, Then My Question For Videocon D2h is . 1) If company is given officer to customer as per company website then why not implement accordingly in mean time.It is against cousumer forum law. 2) If customer care person have zero knowledge about company offer then how they can help & solve customer problem. Please do needful.

I had taken a new D2H connection from videocon 1 week back. After multiple calls to them there engineer has not shown up for fixing last 1 week no d2h connection . they are the worst provider in the world. please disconnect my connection and how to get the refund and how to teach to such cheaters who take money and then no responses from them for so long

Installation of d2h not been done since 10 days despite having paid full money online. The installation person abuses on phone (says abusive things to mother/sister) and says he will not come and install. The number of the person is [protected], i forgot his name. Videocon please take notice. My name is Mohit, contact : [protected], email : [protected]@yahoo.co.in

Dear Sir The transaction has failed for the below said operation but the money has not credited to my account till date. Kindly do the needful. My registered mobile number is [protected]. The transaction detail is given below for SBI account. 31-Oct[protected]Oct-2014) TO TRANSFER INB Bharat Business Channel L TECH_BARATB Payments [protected]IG00DIKSI3 TRANSFER TO [protected] STATE BANK OF INDIA O 231.00

Hi, my name is Mayank and i am writing you from Mumbai. I would like to bring to your notice that i am a troubled customer of Videocon D2h and you are my last hope. I got this connection in April 2014 for which i paid installation amount for 51mts of wire. Few days back I was facing some connectivity issue and after i your engineer gave a visit, i came to know that my connection cable has a joint and your installation people had used some leftover cable of TATA SKY. Now the issue is when i had paid full amount for 51mts of wire, why the installation people had used a wire which has a joint and more over they had used TATA SKY's wire. This is a serious offense. Because of all this i am not able to view my channels properly. I have spent a lot of money on customer care calls but nothing has been done so far. I am so disappointed with the services and the customer grievance handling procedure.. Please take some swift action so that it can be resolved My customer id is :[protected] Tel; [protected] Regads, Mayank Sabharwal

VD2H Customer ID #[protected] Relocation request is raised and after 7 days also it is not done. I got messages that your request has been successfully completed, but no engineer visited the place yet. They have created 3 complaints, work orders etc. But of no effect. Every time I call to their customer care they assure me that it will be handled, they create priority requests, foward to the superviser who again N again tell the same thing - but nobody visited the place . I even got a call from their engineer who asked me if I have put any "audio replacement" request? Mine is a simple relocation re installation request - but somehow it is updated in their system as a different one. The customer service is very frustrating. I think there is no coordination between their field engineers, call center and supervisor's. All the promise they make is hollow and in air only. Utterly frustrated!!!

I am sorry to notify you that the VIDEOCON Disc damaged in recent Hudhud Cyclone on 12.10.2014 has not been replaced despite my complaint dt.27.10.2014. No response from Complaint Service phone lines. ID[protected] expired on 03.11.2014. I am not sure of replacement of disc or resumption of service as there is no communication of any kind. Am contemplating purchasing a disc from a different dth company. Can I expect a response to this msg in a day ?

Dear Team, My videocon d2h customer id is 86041696. 1 . Three months back i logged the complain for the re-installation of my d2h to new house. 2 . Without fixing the issue they company closed the complain number and i got the confirmation message. 3 . Logged the complain again and they closed again without fixing it, and after calling and asking them the reason they said we will fix on saturday and they came and fixed, i paid 350 rs cash to them . 4 . After recharging day before yesterday they dedicated the money again saying the payment was not done. How company can do this type of robbery from account .

I have already made a complaint for my D2H Connections at Noida sector 19 by work order no. 27951964 on 31/10/2014 After making two times telephone, two engineers came and rectified the antenna and TV started working. The engineer had not given any receipt and calculated total charges payable at Rs.500/- 150/- for visit charges and 350 for rectifying antenna for changing parts and part on my request has been given to me. He has duly collected the amount However my TV services had been suspended by Videocon on 2.11.2014 on the plea that service charges for engineer had not been paid by me. I contacted customer care and confirmed about my payment and while incident due to which they had started enquiry but for resuming services they wanted that I should first pay the charges of Rs. 150/- Thereafter after 20 minutes I got ring from your service centre who had confirmed that they had wrongly collected 500/- which included excess charges of part and they had also omitted to credit my account. They confirmed that the credit will be allowed within 5 minutes of the call. THE CREDIT HAD NOT BEEN ALLOWED SO FAR/ THE CUSTOMER CARE REPRESENTATIVE SUPERVISOR WHO HAD NOTED THE IRREGULARITIES AND MISAPPROPRIATION HAD ASSURED THAT WITHIN HALF AN HOUR HE WILL RESOLVE THE MATTER. HE IS SO CARELESS THAT HE HAD NOT CONFIRMED ME AFTER HALF AN HOUR AND REMINDED OF MY COMPLAINT. THIS IS HIGHEST NATURE OF CHEATING FOR WHICH I WILL FURTHER TAKE OTHER ACTION AND IN THE MEANTIME PLEASE TAKE NECESSARY ACTION, IF POSSIBLE.

I am a regular customer of videocon D2H for last 6 years. My customer ID is 49810666. I have a very serious concern about your service, which I would like to share with you and to get a proper solution for the same. On 20th and 22nd Oct 2014, I complained for re-installation of antena to customer care, with complaint no. 27615768 and 27712073, they told me that the complaint will be resolved within 72 hrs. After making so many complaints, no response from the company and still the problem is not resolved. The team assuring that the problem will be solved in 8hrs, 24 hrs, 72 hrs day by day. but no one caring about the complaint. Every time is said that engineer will be sent next day but no one attended till now. I have requested the officials to either resume services or refund me for the equipment I purchased of videocon, but to no avail.

I am the unfortunate customer of D2H for last 5 years. My service has not been restored since 12 Oct 14 despite repeated complaints/requests and begging. Other service providers like TATA SKY, AIRTEL, DISH TV AND SUN DIRECT etc have not only repaired their dishes but also have been in touch with their customers for all the support. Unlike your office, wherein customer has to waste, his mob talktime for incompetence of your management, TATA SKY has given compensation . I have experienced totally insensitive, unprofessional and incompetent team. VERY VERY VERY POOR POOR SERVICE. VERY VERY VERY POOR POOR SERVICE. VERY VERY VERY POOR POOR SERVICE. UNFORTUNATE CUSTOMER, id[protected]

I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether was wrong about you? NO! I was correct again you started making problem of s/w upgrade and technical error.. I had enough What the hell is this, better I switch another way? Or you'll sort out this problem??

I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether i was wrong about you? NO! I was correct again you started making problem of s/w upgrade and technical error.. I had enough What the hell is this, better I switch another way? Or you'll sort out this problem??

Kindly add chotta recharge (Minimum amount Rupees 10, 20, 50, 80 and etc)


Kindly add chotta recharge (Minimum amount Rupees 10)
option for online recharge in Videocon D2H,
because it will helpful for all the customers. Now minimum recharge for online
transaction is 200, please reduce the amount to minimum of rupees 10. Please
check with your team and develop flexi recharge rupees 10, 30, 50, 70 immediately.
In other DTH operator (Sun direct, Dish TV. Etc.) Providing chotta recharge
minimum recharge amount of Rupees 10, but Videocon DTH minimum recharge
Rupees 200. Please reduce as minimum recharge value is Rupees 10

Dear sir / mam We r using Videocon d2h for abt 3 yrs, but for last 3 months fed up o[censored]r services, whenever we complain tto custocustomecustomercare they send engineers after paying service charge its shows below messages and services will stop Dear Customer, Service Charges Amount Rs.150 is Received, Services of Smart Card No[protected] : Cust ID36059272 will Resume shortly. Videocon d2hDear Customer, Services for Smart Card No [protected], Cust ID36059272 have been Suspended due to Non Payment of Service Charges Rs.150 . How we will get rid of this problem Yesterday aautomatically services ststart nnot plz stop being susssussussuspsuspesuspendedsuspessussussuspsuspesuspendedssussussuspsuspesuspen...⇄

spoken to customer care on 25.10.2014 for reinstallation an was confirmed that it will be done by 26.10.2014. when called up customer care on 26.10.2014 since nobody turned up for installation, we got to know that the executive had not noted the address properly. this happened twice on 26.10.2014. Again we called customer care on 26.10.2014 it was confirmed that it will be done by 27.10.2014. the person from videocon called up and confirmed for 5.00pm in the evening, but didn't turn up. We kept calling him every 1 hour, but he kept postponing and didn't come. Next day, 28.10.2014 the person has switched off this cell phone, it has been 4 days but the problem has not been resolved. this has happened a couple of times, really fed up of the services provided by videocon dth. we want to stop the services and want the refund.

Dear Sir/Madam I'm Srinivas. I'm using Videocon d2h for last Two(2) months. My Customer ID is:[protected] I started facing Videocon d2h's famous problem of "SIGNAL NOT AVAILABLE" error because of hudhud cyclone affect. I called up customer care and registered my first complaint on[protected] to en-quire about the solution then the customer care representative told me that within 24 hours there will be a visit of the technician and your...