d2h Complaints & Reviews

dear sir/madam i recived mobile i406 onida dual sim gsm+wcdma after pay Rs 2999 & shipping charge Rs 99 in cash .i need cdma phone that`why i order for that phone but it not working with my tata indicom cdma sim .so i dont need it pls replace it as cdma phone or return my money. from mukesh kumar H.N.138 A surat city, modinagar fafrana road near shiv mandir ghaziabad 201204 ph [protected] product name onida i406 order id[protected] order date 28/12/14 invoice id D2HINV50109037 invoice date:30/12/14

My Customer Id :[protected] Details: I had opted for 1 years Platinum HD pack starting on 05 Jan 2014. I has asked for temporary suspension from 5 Sep 2014 till 15 Nov 2014. On 16th my service was not activated so I had called customer care on 17th and asked to start my service, which was done promptly on 17th. When I had called for activation and deactivation of temporary suspension, both the time I was told that my service will be extended for the days I had opted for suspension. On 4th of Jan 2015, my subscription was stopped which ideally should have extended. I have been chasing with customer care since last 3 days, I have called about 8 times and every time I had to explain my issue. Each time I was told that my issue will get resolved. Today on 6th I was told that I had never opted for the temporary suspension which I am pretty much sure was suspended because I had called the cc on 17th Nov to get my connection active. I was asked to give the reference number for the suspension which I was never given in first place. Also during this last 3 days I was never given any reference number for my complaint until 5th Jan late in the evening when I was harsh about the service. I am really disappointed with the service been provided and more of the unprofessional response. I seriously doubt why I was told after 4 days that I had never opted for temporary suspension? I was planning to do a 1 years platinum HD recharge post end of my subscription, but with such experience I have changed my mind and will switch to another service provider. I would call your service as more of a Fraudulent service been provided.

I am sankar and my Videocon dth customer id 88408613.The USB DVR recording pack is activated on 24/12/2014. When I not requested for any pack how and why it is activated. I was denied to active any such service when customer representative was called me. But He activated unnecessary without my knowledge to finish his the target of the month . I requested to customer care to refund amount but he denied to refund the same. I have logged complaint no.[protected] on 4/01/2015. what can i do as customer and i came to know that :"TRAI Strict On Activation of VAS Without Subscriber Consent". how do i raise complaint with TRAI. MY mail id is : shankar.[protected]@gmail.com, please send the procedure to follow, how do i raise complaint with TRAI.

Hi, i am here to complaint about the problem we are facing. The customer care people have suddenly cut the connection, when we've called them that time they are informing us that our payment is due for the next month. Actually yesterday was not the payment day they cut the connection before. Later we have paid the due n still the problem was not resolved and they did not give the connection. When we called them up they are like we are refreshing it will take an hour or 2 to for the connection to come. After the time also we did not get the connection. Today morning when checked the connection still did not come. We called up again and they are like we are refreshing it will take an hour or so. But still the problem is not resolved. I hereby tell you'll that we want to remove the dish and disconnect our connection. From last night we are waiting for it n they are going on making excuses. Your company has such a great name and you people make such inconvenience to the customers. And finally you do not need to resolve the problem just your company people and remove the dish and disconnect our connection. And an advice that if you people can not provide proper service the great name for you're company is of no use.

Audio not working in home channel and star plus complained yesterday service engineer came today he said that cable fault later he was changed new cable charged 150 for cable even after changing cable problem still exists he was not returned the replaced cable there no meaning of this kind of service and sending inexperienced persons simply charging never expected this kind of service from d2h

I got call from Videocon D2H 26th December 2014 i.e. "If you subscribe for Chennel No. 178 (Star World Premier HD) for Rs. 60 per Month then you will get free American Swan discount voucher worth Rs. 500" I had subscribed Immediately and my balance decreased by Rs. 60 but I didn't get my Free Discount Coupon yet, though I had complained 4 to 5 times on customer care no. [protected]. Kindly tell me now what should I do to avail my Discount Coupon? My Customer ID is 50821430.

This company is online e commerce which tells them as a facilitator's between parties.I had ordered on phone dated 25th Nov 2014 ORDER NO [protected] after going through DANIK JAGRAN news paper a tablet AC-770 which was calling tablet of Rs4999 including 3 free gifts . But when I received the order ON 28TH NOV 2014 I found some other model which is non calling tablet A-707. When I given a email they hardly replied my email after 13 days and when I asked to return my money along with the courier charges which I paid to return the wrong product back to them BUT as today is 2nd Jan 2015 . Without my fault as they done the mistake I am still waiting for my entire money. So now it's enough I am not a beggar which lies on the mercy of the co. for my own money. Now want to take action in real along with compensation for all mental and physical harassment and my entire money wid interest . Regards, sundeep [protected]

I am the existing customer of Videocon d2h for past 4 yrs. Now by last week I booked for a multiroom connection but for next four days they didnt activate or install my product so I cancelled my order by last Saturday but still now my amount was not refunded.. I need a immediate solution from u people.. My cont num [protected].

Hi, I have shifted my home to other address.Your engineer visited my new address for reinstalling videocon d2h set up box.I paid 550 rs to your engineer for reinstallation and for vpc services.Your engineer said to me that 250 rs credit in my accout.No money is credit in my account and i don't know why services has been deactivated from your side.I have already registered complaint against regarding this issue.Two days already passed but i don't get any resolution from your side.So please resolve this issue as soon as possible. Customer id # 91894355 Customer name -Piyush wadhwa Complaint #[protected]. Thanks

THIS IS MY OREDER COFIRMATION
D2H Shop
Hello, SATYANARAYAN SAHOO
Thank you for your order from D2H Shop. Once your package ships we will send an email with a link to track your order. If you have any questions about your order please contact us at [protected]@d2hshop.com or call us at[protected] Monday - Friday, 8am - 5pm PST.

Your order confirmation is below. Thank you again for your business.
Your Order #[protected] (placed on December 12, 2014 10:18:29 PM BDT)
Billing Information: Payment Method:
SATYANARAYAN SAHOO
Dhenkanal bar association, Dhenkana
Dhenkanal, Orissa, 759001
India
T:[protected]
Alternate No.:[protected]
Prepaid


Shipping Information: Shipping Method:
SATYANARAYAN SAHOO
Dhenkanal bar association, Dhenkana
Dhenkanal, Orissa, 759001
India
T:[protected]
Alternate No.:[protected] Free Shipping - Free
Item Sku Qty
Fidato Black Shawl + Banarasi Clutch (FD058) FIDTO-SHWL-BNARSI-CLTH-2 1
Grand Total 499
Thank you again, D2H Shop
BUT SORRY TO SAY THOUGH THE ORDER ITEM IS TO DELIVER WITHIN 4 TO 7 DATS, THE ORER ITEM HAS NOT ARRIVED TILL TODAY AND TRACKING INFORMATION STATUS SHOWS ''INPROCESS'' .IN THIS JUCTURE HOW MUCH DELAY IT WILL TAKE IF THIS THE SITUATION THEN IT IS BETTER TO CANCELL THE ORDER AND REFUND THE AMOUNT.

I placed an order worth Rs.499 on 17th of this month. The order number is [protected]. Till today the order is not delivered to me. Even I could not track my order and I got the reply that the order number is not matching. Please take necessary steps for the delivery of my order. R. Rajasekaran 1095, Saba Nagar, Vibeeshnapuram, Ammapettai, Chidambaram - 608401. Cell: [protected]

Sir, We have placed an order No.#[protected] dated 10.12.2014 for a mobile LAVA KKT 40S on 10.12.2014. We regret to inform you that till date neither we have not received shipment details of delivery nor any information regarding delivery of materials from D2HShop.com for which we have already paid total payment of mobile. We have already sent many e-mails and subsequent reminders to customer care of D2HShop but we have not received any response from them. Neither we have received our ordered materials nor refund our prepaid amount of ordered mobile. Kindly look into the matter. Kindly send us ordered materials at the earliest or refund our money to our account. (R.S.SHARMA) 61 JAMUNADHAM COLONY NEAR GOVERDHAN CROSSING GOVERDHAN ROAD, MATHURA - 281004 UP PHONE NO.[protected]/[protected]

This is in reference to below order placed by us for upgrade from standard to HD box 5 days back. There is no communication from D2H team neither there is a response we are getting from D2H team. Transaction No : D2H[protected] Transaction Status : Transaction Successful Product : Upgrade Offer (ROI) Package : No Free Viewing Period Preferred Language : NA Total Amount (in INR) : 999.00 Dated : [protected] at 19:46:06 hrs

Hello! My ID is[protected]Narender Shokeen ) Recently I upgraded my TV from LCD to LED and I was using Your D2H connection on my LCD. Now the situation is, I am not at all satisfied with the picture quality you are providing with your HD channels. Reason behind when I use Tata Sky HD or Airtel connection on my LED, picture quality of D2H HD channels is very much bad as compare to Tata Sky HD channels. Kindly help me out with the proper reason behind this or I should change my subscription to Tata Sky or Airtel. Regards Narender Shokeen

my order ID [protected] is pending as in process as per tracking record since last 15 days, either try your level best to deliver the order as quick as possible or cancel the order and refund the full order amount as quick as possible.There should be A dead line to purchase online if there will not be any communication between the buyer and seller the taste of purchase online can not be fruitful.

I have observed following problem on 1TB DVR 1. It is continuously skipping recording 2. many times box hangs 3. box hangs while fast forward or reverse 4.many times picture stuck or pixalization even when sunny days 5.recording wipes out fully 7-8 times in 6 month period 6. Language preference saved altered after 3-15 days interval i.e. on history/discovery etc.so i recommend do not buy any Videocon recorder.after companit to cc service persons only update software not giving replacement.

I opted for videocon d2h connection on 26th dec 14, service team installed the product but remote was not working( fault in videocon product. Now service technician told he will fix it tomorrow but when we cal they dont answer the call and rarely when they recieve after trying 100 times they we are on our way. Rediculous and pathetic service. I would like to see what will happen in this forum before I go to cinsumer court

Sir, We have placed an order No.#[protected] dated 10.12.2014 for a mobile LAVA KKT 40S on 10.12.2014. We regret to inform you that till date neither we have not received shipment details of delivery nor any information regarding delivery of materials from D2HShop.com for which we have already paid total payment of mobile. We have already sent many e-mails and subsequent reminders to customer care of D2HShop but we have not received any response from them. Neither we have received our ordered materials nor refund our prepaid amount of ordered mobile. Kindly look into the matter. Kindly send us ordered materials at the earliest or refund our money to our account. (R.S.SHARMA) 61 JAMUNADHAM COLONY NEAR GOVERDHAN CROSSING GOVERDHAN ROAD, MATHURA - 281004 UP PHONE NO.[protected]/[protected]

I had upgraded my Videocon D2H Box from SD to HD on 20-Dec-2014 The technical team informed me to Recharge Rs. 999 on the account and took my request for Upgrade of Box. After All the Upgrade my Expiry date was 22-May-2014 with New South Gold Pack Between 20Dec2014 to 26Dec2014, the Expiry date changed to 26-Apr-2014. I dono how. Today when i contacted the support team, my conversation was abruptly cut down without any answer. Later in 15 mins, another service agent called up and explained that Rs. 350 has been charges for Installation. This is absolute Cheating. No one conveyed to me that there's a hidden installation fees for Box Upgrade. There's was no change in D2H Antenna, No change in Wiring. The technician had to just plug out old box and connect new Box. Does this cost Rs. 350 ? Pls explai

My name is vivek kumar and my id is 97209410 .irecharge my id on 25/12/2014 for rs. 230 but service do not resume for one month the service is resume for 23 days only then i call custmer care they said to me a addon service activate on my id but i donot make any call or message for regarding this so how it is possible that a service automatically active on my id . please solve this problem quickly my complaint no. is[protected] Vivek kumar [protected]