d2h Complaints & Reviews

I Have taken Videocon Connection on 30-6-11 At that tine i was having subscription of 150 monthly without Giving pRior information At present we were having 175 rs plan and we paid rs 2100 single amount For a year In which We were suppose to get 2 months free subscription ie 12+2 Months.and it should expire on 30-10-14 But withouT prior informaTion the company has upgraded our plan fRom 150 to 231 rs per month And they have also disconnecteD My d2h service which was suppose to expire In october month I kindly request you to take strict action agaiNst videoCon d2h for which they are not also replying properly for the probleM And solve It thanking you Yours faithfully Birendra Baid M-[protected]

i am videocon d2h costumer id no 85336595. i have not received service from videocon d2h. i talk to company custmer representative's but they reply it is not our fault you must pay rs 150/= visit charge. sir it is compny fault why shoult i pay visit charge which totally illegal.sir please help me and tell me visit charge is legally chargeable my e mail id no dhaval.[protected]@gmail.com.

Dear Sir, I have made one complaint of 2 DTH connection at my home on 27th of Last month like this Dear Sir, I have booked 2 DTH on 2 nos.[protected] and [protected] and service was activated on 20 th of this month but till now no one came for making us to understand how to use the facility of recording on both machines. They are making us fool that we will come.Who soever person visited us they said they dont know this feature very well, they will visit us in a day or two. More than 10 days has passed. We dont know what to do?Are you giving us the extension of our service for 10 days more. This is a breach of service and trust. Now we can approach the consumer court for this . Than till to date this problem has not been resolved.I recd one sms from you saying that you have booked one complaint[protected] complaint no will be resolved till friday evening for connection no.[protected] and no body has turned so far to let us know how to record on 1TB Hd and other on pen drive.Now we got a call from you that you have deducted Rs. 150 for complaint.Till now we have not signed any form that installation is complete with satisfaction. Your persons do not have the complete knowledge of recording.And we have purchased one platinum package for one month than how it can expired within 20 days.So ou are requested to resolve this matter immediately. The Name of Person was Mr.Narender [protected]Anand Saini

I have spoke to the senior executive Preeti regarding online payment of D2H recharge.my customer I'd is 77996470. I have made the payment on 5 July yet I am getting the SMS to recharge. My transaction I'd is [protected]. I have do e the payment through HDFC CREDIT CARD. My services will be Shut down today. Please react fast and provide me the soloution.

The most crappiest customer service I have ever seen. I got my d2h suspended for 15 days on 24th June and I had given a Resume request on 4th July and yet no action on that and the service is not resumed. Have called customer care around 14-15 times and everytime the response is same that it will be done. They are not providing any timelines. Don't understand how long does it take for you guys to resume a suspended connection, do you have to walk into your satellite to connect the wires for my set-top box??? Even spoke to the floor Supervisor "Neema Notiyal" and yet no action and no resolution for the issue. Customer ID: 83392511 Service Request No:[protected] Raised on 4 July 2014 I think you guys don't believe in after sales customer service. The customer care representatives are so pathetic that they can't speak hindi or english properly and they cut the calls as and when they want to. Now you guys pls dont respond saying that you will forward this request to your backend team for checking and they will get back to me. This is the response I got in my last 15 calls.

I have recharges D2h on 1st July 2014 through net banking and my user I'd is 48332500 with regd mobile no [protected]and assured by your customer executive that same may be recharge by 3rd July but still not recharge and credit the amount in my customer I'd Highly thanks

whenever i telephoned customer care no, the person on another line just fooled me dat they vil cal me after 10 mins n kindly on ur TV for sometime..then finally tomorrow i got my complaint registered n got complaint order no 25128538..but still no channel is working...very poor service has been provided by ur customer care...kindly luk into the matter. Regards, RENU GUPTA CUST. ID[protected]

hi my self archana a nair . i am a customer of videocon d2h. my customer id is[protected]. from past few weeks im facing problem with my connection and even logged many complaints regarding it. a technician came and changed the set of box. but after that also i am facing the same problem to say the problem has increased. i always get a error msg stating signal not available and some time insufficient balance. i have logged many complaints about this issue with the service provider but still the issue is not resolved and they have also closed my complaint without my concern.Again on friday i.e. 26th jun 2014, i logged one more complaint and the complaint id is[protected], they said the technician would come to check the problem on 27th jun 2014 aftre 4pm but no one turned up and so again twice i had called up to the customer care and they said the technician will reach out and still my problem is not resolved. i had recharged my account with Rs 400/- on 6th jun 2014 and my first complaint was logged on 17th jun 2014. i request u to go through my complaint and resolve my problem and i also request you to make the service provider to compensate on the service which they haven't provided.

Dear Sir/Madam, I am Basudeb Dasgupta.174, Bidhan Pally Garia.Kolkata-700084 CUSTOMER ID_____50488416. Last four days I am lodging complain to ur customer care number[protected].Still no responce. I have still many balance but inspite of that i am unable to watch TV.The problem in my dish is Picture is breaking, colour is not coming in some channels, I repeatedly requested ur customer care but no reply.Pls take my complain as a priority basis and do the needfull at your earliest.U can enquir How many times i requested them.Now World Cup is going on, If I am unable to watch the tv then kindlyRefund my four days(UPTO TODAY) refund me or adjust.If I not get any reply within 24 hours You will be held liable, responsible, at your own cost risk and responsibility, Basudeb Dasgupta

I had recharged on 4th May.. Where the next recharge should be 4th June.. They asked me to recharge on 30th May... Now they are asking me to recharge on 22nd May. Before completing the month they are asking us to recharge 4-6 days earlier.Account Number[protected]. When i call the Customer Care (Shankar), He says i selected a wrong package which is false. I selected package as per the online instructions.

I had not recharged my a/c as I was about to switch cities (durgapur to bokaro). On 10/06/2014, engineer visited my house for dismantling my d2h. I gave him Rs. 150 for the services he gave on that particular date. He recharged my a/c with that amount though I had not asked him to do so and videocon renewed my services which I had never asked them for. Moreover, I would not be using the services as the d2h was not installed at that time. On 13/069/2014, i got the d2h reinstalled adn when i wanted to recharge my a/c, there was negative balance of Rs.121. I was charged for services I did not use and also for which I had never asked. I contacted the customer care several times but to no avail. KIndly do the needful.

Sir/Madam My name is Taniya Chowdhury. I have an Videocon d2h connection.Last Sunday(15.6.2014) I have made one complaint to the Videocon d2h customer care about my problem that is my d2h antenna on my house's roof is dislocated due to heavy rainfall.From that date, till today which is 18.6.2014, I am calling the customer care executives repeatedly atleast 6 to 7 times in a day.But they do not even call us to check it.Every day when we call them, they tell us that within 24 hrs the engineer will come and solve the problem and also they will charge rupees 150 for that.But nobody has came till now.I have talked to the senior executive also.But the result is nil.Every month I recharge with rupees 410/- on time. My question is that will my problem be unresolved? Will nobody come to help me?Please solve my problem. My Videocon d2h Customer id is : 93563400 My complaint no is :[protected] Please help us.We are in great trouble. Thanks & looking forward to the speedy solution. Regards Taniya Chowdhury

Dear

I have called customer care on 13th june 14 and asked process and scheme for up gradation of normal STB to HD STB. Call centre guy has clearly said if it will be upgraded free of cost if I will do recharge of Rs999/- I again reconfirmed that will I get both the things i.e, Talk value + HD STB then he confirmed that I will get both. Then I did Rs1000/- recharge on 13th itself and my STB was upgraded to HD on the next day. The same day o[censored]p gradation talk value of my connection was ended and when I called Customer care on 14th then they said it is deducted because company has charged fees to upgrade my STB.

I have cleared more than twice( As I called 3 times and 1 time I got a call back as your poor connection was automatically getting disconnected which your guy also confirmed) about charges and process but customer care always said that I will get both talk value and Upgraded STB. When I filed the complaint I asked the supervisor to send the audio recording of my 4 conversation with customer care guy and if there is misunderstanding from my side than obviously I am ready to pay for it. He said that he will call me next day but till today I didn’t got any call from him. Yesterday I cal customer care 3 times and every time the guys put me on hold and disconnect the call after 15mins. At least more than 30mins got in vain because of your poor customer care service. On the very first day also I called customer care 4times because it keeps on disconnecting..


Finally I want that I should get my Rs1000/- back to my account or give me all the four recordings of conversation between me and customer care guy. If there is misunderstanding of scheme from my side then I obviously I will pay for it but only after hearing recording as nobody in the world will ever say that he told me wrong scheme. Overall your customer service is very very poor.

Waiting for your prompt response

Mobile number – [protected]
Name – Ankur Gautam
Customer ID[protected]

I have changed my residence therefore I have to reinstall the D2h . Some Videcoon sales guy comes to our place, we paid him around 3200 for second new connection along with d2h with previous connection & recharge amount for both the connections. It was told to us that connection would be done on Monday.On Monday no one has come from sales office to install the connection on top of that I have received an sms from videcoon that your id is been recharged with 1001 Rs and keep the product on to resume the service When no one has come from videcoon to install the d2h how can they send me an sms that my account is been recharged. why the hell i am suppose to pay videcoon from today when d2h is not been installed also Also the person who had come his phone is switched off. We just got some receipt from his side Guys get this sorted out.. I am not going to pay from today if d2h is not installed Also there customer service is they cant even talk Neha [protected]

Sir,
Myself Nitish kaushik having consumer id 72027097 had lodged a complaint for no signal reception on 01.06.14(complaint no[protected] but till now no official has contacted me still . I tried complaining many times but there is no response from your customer care they keep on saying engineer will come soon ... 15 days has passed without signal and topup of these 15 days has been wasted . I request u to have a look in ths matter and take further actions fast... or else i have to go further ... i want it working asap and my 15 days return ... Thanks
Nitish kaushik
[protected]
[protected]

I send the request for Customer Details Customer ID :[protected] Customer Name : TAWSEEF AHMAD BHAT Account Balance : Rs. 199.41 RTN 1 : [protected] RTN 2 : Email : [protected]@gmail.com A La Carte Details Channel Name Price (Rs.) DD 0 STAR UTSAV 6 STAR PLUS 23 ZEE TV 17 DD SPORTS 0 PIX 12 HBO 23 ZEE STUDIO 12 UTV WORLD MOVIES 12 ZEE SALAM 0 ZEE CINEMA 17 ABP NEWS 6 DD NEWS 0 ANIMAL PLANET 6 DD BHARATI 0 DD URDU 0 MOVIES NOW 23 DD KASHIR 0 STAR ACTION MOVIES 12 NEWS TIME ASSAM 0 Total Amount (Including taxes) Rs. 169.00 BUT THEASE CHANNELS ARE NOT ACTIVATE plese help me

it is very strange for me to know that customer has to pay the visit charges even in case of network issue. Customer care agent Chaya not even told me that i have to pay the visit charges if i have a network issue she even disconnect my call. It is very strange as network is not in customers hand how can they charge us for the thing in which we cant do anything.

I have booked d2h connection on 01 jun 14 for rs 3470/- but not installed within given time frame of 48 hrs than i have requested for cancellation of order n refund but no reply made by the company in written.Till 10 jun 14 i have not received my money back

I placed a request for new videocon d2h connection as advised by the Videocon service representatives 4 days back (5th June 2014). I was promised to get the installation done in 24-48 hours worst case and so i paid fee online. I still have not got any call from them regarding the status update...i have the call data..i called mant times outgoing..Still they are telling today it will be completed..completed..please help me...

I placed a request for new videocon d2h connection as advised by the Videocon service representatives 4 days back (5th June 2014). I was promised to get the installation done in 24-48 hours worst case and so I paid one year subscription fee online. I still have not got any call from them regarding the status update. I called up their customer care hundred times and tried reaching their nodal/circle officers but nobody is picking up the phone. This company is running a very unprofessional and unethical business. Even if installing could take years, I just can't imagine about their after sale services. Cust Id:[protected] and Online Order No: D2H[protected] Please help me resolve this complaint.