Datawind Innovations Complaints & Reviews

Dear Sir /Madam,

I placed order 1Data wind tab,

Order details: AWB NUMBER[protected] & ORDER NO. CCLNED56

I was ordered combo with keyboard,

But i received Tab only .that Tab not New piece, its Old used piece & Huge scratches both front & Bach side.

Kindly take back the tab, Provide new piece with key board

Let me know the send back details, pls clear the issue ASAP.

attached bill & photos for your reference.

Thanks & Regards

RAVIKUMAR.

Cont: [protected], [protected]

We booked the tablet combo mobile set on 3rd nov 2017 with cash on delivery. Of which acceptance number was pm17110327gn2l. Then later on call came from your side to pay online payment and not cash on delivery. On 18 nov 2017 we paid online for it. But till now we haven't received any mobile set. Then when we try to call you, our number [protected] was blocked. We couldn't contact you and you haven't given the mobile set yet and neither we got any information regarding it. Should a respected firm respond like this? We didn't expect this from you. We are requesting you, please send our mobile set immediately. And if will not respond, then we have to move to the consumer court. My email address is khalsa [protected]@gmail.com and mobile number is [protected]. Thank you
Copy to md, canada
Ceo mr. Suneet tuli
Consumer court

Complaint marked as resolved
Oct 12, 2017
Complaint status
Jitendra sathe, sep 09, 2017
An order was placed on 31st july for datawind tab. Received the same on 7th aug at an amount of rs 3300/-wid ccjvesdv_1
However it was found that keyboard is not there which has now been resolved as datawind customer care promised for the free keyboard. The best part of this deal was that the tab datawind is non functional. After getting switched on the screen turns blue for 30 secs and then it gets off. Its not starting. A faulty non functional device sold to a customer. Reset button was pressed twice but result was same. I have even send the videos. Its really hurting that such a big company is selling faulty devices to customers. Written mails but no response. It is requested that they should change my device or refund me my money.
Advocate jitendra

Name. Adv. Sachin kashinath tho rat address-siddharth nagar shipur dist-dhule. Book mobile no[protected] order book date 18 nov17. Order id (Ccht4q4u-1) awb no.[protected] order delhiverydate 23 nov 2017. Delivery 7sc tablet damege & not with keyboard & sratchcard. Replace this tablet & give with free keyboard. Otherwise i. Will complaints police station your datawind company i am lowyer of shipur court

The datawind ubislate tablet was released as an initiative by indian government to provide economical tablets however within a week of ordering this tablet, found it to be faulty. Tried reaching customer care however no one would answer and after shooting emails was asked to send faulty product by courier.
A month after sending the product and even getting an acknowledgement for the delivery they denied having received the product and said they received an empty box. I did not know the process to file case in consumer court otherwise would have got this fraudster company to stop manufacturing low quality products and cheating people.

Fraud company as sent the datwind tablet model:7sc, as we received. But as per the advertisement i have ordered the product. Datwind customer they have sent fake duplicate products.
Note: i ordered as per the datawind customer which they have shown in the advertisement, as per that i have not received the material. Iam contacting customer care they are not coordinating.
Very chitting company
Useless

My name is ruby bakshi and i by one product from on line add show in colour chanel datawind tablet net not working and they say one year net free with this tablet when i try to call they are not support please take action against colour chanel and datawind how colours channel allow to give add on his chanel i am from ghaziabad and i received one call today he say give me your atm card details and we recharge your net how can i give him my account details sir please check and help they are doing cheating with public

Datawind tablet 7sc booking date 28/2/2017 and recived date 9/3/2017 battry damage and scrach card not recived bank accont sbh bank karimnagar
Branch mankammathota, karimnagar bank accont no [protected] ifsc code sbhy0020776 name :pati anjaiah cell. Number [protected] telangnan

Sir thanks for ur response, please tell details about the replacing product. When i will receive my replacing product from datawind? Please send confirmation message to my mobile no [protected]. Send the date when i will receive my replaced product.. Already i had send you a mail and u also gave response for my mail. Please consider this mail kindly quickly..

Der, sir and madam
Datawind tablet 7sc damege battry and scrach card not recived 10 times datawind couster care comlant ples sed my scrachcard tatawind table rs/ 3300 pay repcment ples sir id number cc11hugv[protected] and awb[protected] date of booking 28/2/2017 and recived 9/3/2017
Address : anjaiah. Hno:7-3-144, csi, mission compund viiage& mandal jagtial, dist karimnagar pin cod 505327. Telangana mobil number [protected]

Sir, i booked datawind tablet 3g10z on 01/04/2017 and paid online rs. 7999/- on the same date. On 05/04/2017 datawind mailed me that the product has been despatched vide awb no.[protected]. Again on 12/04/2017 another mail informed me that the despatch is further delayed for 7 working days. After that datawind is not responding my mails. I wrote one letter to its amritsar office (Post office receipt enclosed) but they have not done anything. Datawind had not supplied the article and also it is not refunding my amount rs. 7999/- even after 7 months.
Earlier i have complained to this platform but nothing was achieved.
I am again complaining, please help me in getting my refund amount from datawind.
Db bisht, haldwani, uttarakhand.
Date:- 06/11/2017.

Respects



sir



i want to say my name is santosh mehta and i have your one product buy but there product had not good service he is very stupid person he will not give me a keyboard and i say the person so he say me sir you give to only 5 day give but today 3 month left he well be not give my key board. So sir i kindly so plz send my address

Thank you

My name. santosh mehta

My address. Ranchhod nagar kim

Near sai lella

Taluka. Olpad. dis surat

Pin. 394110

Plot no. 171

Mobile no. [protected]

I sent tab to datawind hyderabad in 5 july 2017 but till now, means november today not returned my tab, i played 3300, booked on 28/2/17, order no is ccdgaqf2-1. I request pls send my tab as possible quickly. I want my tab within the end of november it is my last warning i also contact datawind through the e mail, call within this day, otherwise i will do something.

Respected team,

Recently i've ordered a datawind ubislate 3g7xtablet from datawind through online. I've received the package on 10- aug -'17. But when opened the package i've observed that there is broken tablet in that packaget.in that package contains droid surfer 10 and it was damaged screen is in"broken" state. Also as per the order i'm supposed to receive an tablet with external keyboard which is not present in the package. I tried to register a complaint on the same day by calling customer care but no one responded me well. Made multiple attempts but failed to receive

मैने आपकी कंपनीद्वारा ubislate 3g7x माँडल टॅब दि. 18/10/2017 को आँनलाईन डिलिवरीहेतू बुक किया था. उसकी डिलीवरी आज दि. 21/10/2017 को ecom express service द्वारा कन्साईनमेंट नंबर[protected] द्वारा सुबह 12.00 बजे मुझे प्राप्त हुई. मैने जब बॉक्स खोला तो स्क्रीन टुटा और डिस्प्ले खराब हालतमे टॅब मिला. तक्रारहेतु मैने तुरंत आपकी custeomer service no [protected] को फोन नंबर [protected] से कॉलकरके तक्रार कि. तब आपके custeomer care executive ने मुझे टॅब की स्क्रीन शॉट मेल आईडी [protected]@datawindcorp.com पे भेजने की सुचना दि जो मैने तुरंत स्क्रीन शॉट भेज दी. उसके बाद वही मेल आईडी से मेरा मोबाईल नंबर भेजने के लिए कहा गया जो मैने तुरंत मेल कर दिया. उसके बाद कंपनी द्वारा मुझसे अबतक न मेल प्राप्त हुआ है नही मेरे मोबाइल पे कॉल कर बात हुई है. कीबोर्ड और स्क्रैच कुपन ना देना और भेजाहुआ टॅब खराब हालत मे होकर और मेरी शिकायत बावजूद एक ग्राहकको आपके कंपनीकी सेवा से कोई संतुष्टी नही हो रही है,
इसमेलके प्राप्त होते ही कृपया मेरे टॅब रिप्लेसमेंट के बारेमे मेल या मोबाइल कॉल द्वारा बात करने की तकलीफ लिजिए जिससे आपकी कंपनीद्वारा फसाये जाने की मेरी भावना न हो यह मेरा आपसे अनुरोध है. शुभ राञी...

Advertisement in k tv about u b slate for. 2999. I ordered on 2 oct i received the piece on 6 the oct. Courier man gave package only when money3400 given. When i open the pack the usbi slate was fully damaged and broken no switch on and volume buttons. No keyboard. Ubislate 3g7x imei no [protected] and [protected]. E com courier man ran away saying he is not responsible for anything. I filled 100 complaints from the dayi received the pack but no solving response. I'm cheated. Simply they tell me to wait hours together over the customer care. Refund money or replace ubi slate.

आज ही मिला टेबलेट फोन ओर खोलकर देखा तो टेबलेट बीच मे टूटा हुआ है ओर उसमे कीबौड भी नही है इसलिए मै उसे वापस करना चाहता हू आप से अनुरोद है कि आप जल्दी से जल्दी वापस कर ले आपकी अति कृपा होगी धन्यवाद मेरा नाम अमित कुमार पिता का नाम नंन्दकिशौर सवंकार है धर हरिपुर कलॉ थाना मुरलीगंज जिला मधेपुरा पिन कोड नम्बर 852122है मेरा खाता नम्बर है [protected]ifsd code sbi0002979

My tablet is not functioning well due to battery issue since 1st may 2017. Whenever i charge battery and open any app it soon discharges and switches off and battery goes to 0% the few days later the battery not charge. I take many steps such as format the tablet, and reboot it but no solution found. And the back cover is also opening automatically seems tablet battery is swelled. I'm facing this problem since last 22 days but at last i complaint tablet to datawind customer care center but no well response that i recevice. And my tablet model is ubislate7dc*. And i purchase this tablet form naptol, the order no. Is 25988463.

Respected team,

Recently i've ordered a datawind ubislate 10ci tablet from datawind through online. I've received the package on 28- sep-'17. But when opened the package i've observed that there is no tablet in that packaget.in that package contains droid surfer 10 and it was damaged screen is in"broken" state. Also as per the order i'm supposed to receive an tablet with external keyboard which is not present in the package. I tried to register a complaint on the same day by calling customer care @[protected] but no one responded me well. Made multiple attempts but failed to receive a proper support from the team.

I'm totally disappointed of the service, would like to cancel the order by sending the product back and to have the amount of 7499/- paid for the tablet in 'online payment mode' to be returned.

Hence i'm sending this mail and would request you to take immediate action on the issue. More details are provided about the product like images and order info details as below and also in attachments

Hello team,

I have recently placed an order of datawind tablet on 18 sep 2017 worth inr 3398/- looking at the airtel digital tv commercials and got it delivered today at my address. It's highly unfortunate that the tablet is not even in working condition and the screen is in broken condition : (: (: (Even before ensuring the working condition of the tablet, the courier guy has collected the cash and left the place immediately, he's not even picking the call now. I am very disheartened that the toll free number :[protected] is also not working to inform the issue. It was mentioned that keyboard was also part of the product during purchase and it's not available. Phone battery indicating 100% as soon as plugged in and goes to zero immediately after plugging out.

Please refer attached image of the broken product, is this the way an electronic good to be packaged??? 😡 worst product ever!!!

Kindly request to collect it back and refund the money as soon as possible. Leaving my contact details below:

Name : karthik
Address : door no-74, chittalapakkam,
Tambaram sanatorium,
Chennai, - 600047
Mob : [protected]
Invoice no : dwdl41977
Order no : cc7lxa89-1
Shipment no :[protected]
Despatched through : ecom-express
Terms of delivery : tn\mac\mac
Payment option : cod
Delivery date : 23 sep 2017
Attaching the invoice details for reference.

As per your below refund policy posted in your website will be awaiting your corrective measures at the earliest.

Refund policy: http://www.datawind.com/legal-info.html

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that: the item may be damaged during transit. To contact courier service within 48 hours also inform our technical support number[protected] with all details. We'll deliver replaced item after verification. Or there might be a manufacturing defect then the manufactures service policy will apply. Or that a wrong item is delivered to you by mistake

Thanks,
Karthik