Datawind Innovations Complaints & Reviews

Sir,

I inform to that i have purchase datawind tablet (Model 7sc with free internet & keyboard). My
Order no ccd5bpdl-1 & awb number[protected] deliver on date[protected].
When i opened the packing box found tablet in used condition & scratches on touch screen & mobile body. We have called your customer care. They are not responding to our call.
This is very disappointing to me. Please change my mobile or give me refund.
I sent this complained in your company email address :
[protected]@datawind.com, [protected]@datawind.com, [protected]@datawindcorp.com & your no +91-
[protected]/[protected]

.

Complaint status
[may 07, 2017] datawind innovations customer support has been notified about the posted complaint.
Updated by samajsudhrak007, may 07, 2017
Contact - [protected]
Updated by samajsudhrak007, may 08, 2017
Datawind innovations — refund amount 3199

Notice date[protected]
It is reminder notice to regard payment to datawind 3199 dated[protected] via paytm (Wallet txn. Id - [protected]) mobile no.[protected] (Ibadat singh).
We have communicate many time with datawind executives but no response to solve this issue yet. They give assurance to ressolve this issue and take time as per disscussion. We are mently and economically hrasss by u. Refund my money. I m not intrested ur product and company. So refund my amount as soon as possible

Plz take initiatly.

Note : call received from mobile no.[protected] (Mr. Rahul) dated[protected] and assured to resolve my problem. He gave me a address - dlf city, part-ii, 304, 9th floor, gurugram. I contact many times this no. For ask the correct address but message come "yeh number vaidh nahi hai" overall i didn't get any amount from datawind yet. I try to found this office address but no body know this address even datawind company officials also. I visit plot no.-740, dlf, udyog vihar, phase-v, gurugram. Company staff failed to satisfied me.

So refund my amount immidiatly.

Contact-[protected]
Updated by samajsudhrak007, may 08, 2017
1562964... Not resolved yet.
Updated by samajsudhrak007, may 09, 2017
Hackers take care this site also... Beware
Datawind innovations customer care's response, may 12, 2017
Dear customer,

We deeply regret for inconvenience. We have your contact details and we will get back to you shortly.

Alternatively you can contact on our technical support number at [protected] /[protected] between hrs of (9am to 6pm)

You can also contact us on [protected]@datawindcorp.com

Regards,
Datawind innovation
Datawind innovations customer care's response, may 13, 2017
Dear customer,

"greetings for the day - data wind: committed to customer satisfaction”

Thank you for contacting data wind and we apologies for inconvenience.

As per telephonic conversation with you, regarding your concern of refund. We would like to request you to please wait for some time. We have forwarded your details to concern person and we will get back to you shortly in reference of your concern.

For more information, please contact us at[protected].

Regards,
Datawind innovation.

After all this communication i talked with many executives of datawind but no response on my complaint.

Ur company fail to all parameters of customer satisfaction. Your executives not resolve my refund solution.
U r loosing ur goodwill in market. Take initiatively.

Sir,
I had ordered a datawind 3G7X tablet from the company directly vide the order id is "CCTNXCWN-1". I received it with AWB no [protected]. To my surprise with no keypad no scratch card. After sending a text SMS to both keypad and scratch card vendors I received only keyboard.
Firstly I have received Tablet in very bad condition.
Secondly its battery will down with in 2 to 3 minutes. Not charging properly.
After third day I made a call to customercare and got our local service centre number, went to them and submitted the tab to them.The service centre people had sent the Tab to company with work order no. RVSRN1704AWC00033. I have communicated many times with datawind executives but no response to solve this issue yet. They give assurance to ressolve this issue and take time as per disscussion. I am mentally and financially disturbed by u. they put my my call on hold or else they give a bad response to me. .im really having problem by making calls to them. Instead of solving the problem of the customer they speak arrogantly.
I request to solve these problem with replacement of the product and scratch card as soon as possible. Waiting for quick solve.

I am from ludhiana name =parfulit sikka i have recieved a vidhya tablet on 27/05/17 they have taken online payment also and they give damaged tablet there was a scratches on screen and the tablet was opened speakers are also not working i have call datawind many times and i have sent the pics also on his email id now they give me a service center no and i go there they told we have close datawind for off the poorness of company either change the tablet or refund it told fed up from datawind 420 company they sale useless product should take action on these type o[censored]seless companies selling defective products

We bought a datawind tab it deliveried few days back (15 days). Its screen has dammaged when we open the pack.we have called your coustomer care. They are not responding to our call. Buyer's order No:0501TG72245326.

Replace a new tab or give money back and take your product return. It's screen has cracked when we open the product. What can we do this waste product.

I had booked datawind 7sc star with free internet keyboard scratch card on 27.4.2017.
My order number (Cck99f0-1). I received on 03.05.2017 vide awb no[protected]. To my utter surprise it was broken display with no keypad no scratch card. It was also labeled with "Glass broke" I tried to reach on so call customer number, but it was worthless, no body response. I request to solve these problem with replacement as soon as possible. Waiting for quick solve.
My contact number [protected]/[protected]

Respected team,

Recently i've booked a 7"tablet from datawind through a telephone booking from number [protected] with name 'bhagavan'. I've received the package on 22nd may'17. But when opened the package i've observed that the tablet screen is in"broken" state. Also as per the order i'm supposed to receive an external keyboard which is not present in the package. I tried to register a complaint on the same day by calling customer care @[protected] but no one responded me well. Made multiple attempts but failed to receive a proper support from the team.

I'm totally disappointed of the service, would like to cancel the order by sending the product back and to have the amount of 3300/- paid for the tablet in 'cash on delivery mode' to be returned.

Hence i'm sending this mail and would request you to take immediate action on the issue. More details are provided about the product like images and order info details as below and also in attachments.


Please let me know if any further information needed.

I purchased the datwind tablet from your company and i had some problems and raised complaints. The customer service called and got my card details and said they are going to refund the amount but immediately they have taken huge amount from my account instead refunding. This is the biggest forgery by datawind company. Iwill make people aware of forgery done by datawind to all. Iwilll take tis to te police and file acomplant against ur company if i dont get any/ call to address this problem immediaately. I have all solid proofs.

I received datawind in very bad condition. 1st it was not on after so many tries when it work its battery will down with in 2 to 3 minutes. I will not get scratch card also. Its camera & sound system isnot working properly. When I complain on customer care they will not gave any response about it. I paid 3300 for it. Pls replace my handset or give me full refund other wise I will go to consumer court. Pls reply me immediately.

I am shocked to recieve a broken glasses ubislate just at its arrival todayi'm attaching the photos here. Such a bad service i have never recieved in my life. Thankgod i just opened to check & it was already broken. The packaging was as if it were v old. The glass is completely shattered with tapes trying to fix it... As if the seller purposely did this!!! Too bad... Not only that the whole tab is broken from inside with cracks. Extremely disheartened. Wanted to gift it someone. And for this i don't know why i should pay extra 500!!! I would complain to higher authority, such a inconvenience. I would like a replacement of the same within 4 days or refund of my money. I have spent so much not for this definitely. Extremely upset.
I have ordered ubislate 7dx+
Fr ₹4999
Order no. - pm17051729r7lmzy

Have purchase a tablet from datawind on 7th March 2017 through order number CC2BMAQK-1, first of all it was delivered to me without any bill and when i ask the courier guy he said that pls talk to company. then i lodged a complain online after that i got a call from [protected] simran singh and i explained him the situation that my tablet is damaged and it was deliverd to me without any bill and the gift coupan which was promised to me at the time when called on their toll free number to buy this tablet, then he provide a number [protected] and said that send a massage on that number with order detail but after 20/25 days there is no response from this company hadn't recieved my bill and still waiting fro a call from there to resolve the issue.
it looks like that this firm is not interested in after sales services there only motto is to sell their device and leave their customer in mid.

I bought a Ubislate (TAB) 3 months ago in the offer period of scratch card. We did not receive our scratch card from DATAWIND yet. Now we received a message saying that scratch dispatched through BOOKMYPACKETS courier services. Tracking number is AWB 90121429. We did receive any courier from BOOKMYPACKETS. But when check the status with the tracking number which was provided by DATAWIND, the status is showing as delivered. Please take complaint on DATAWIND as well as BOOKMYPACKETS and also we did not find contact number of BOOKMYPACKETS web site. Please help me in this regard. Thank u

Dear sir,

Today i received your ubislate 3g7x product... But the product is damaged and no accessories received as per mention tvc. (Keyboard, shopping voucher & reliance gsm not received)

I am attaching photo of damage piece
I am very disappoint your service.
Please check & replace or return product.

Invoice no. Hydsdt[protected]
Buyers order no.: cck5tj8h-1

I had purchased data wind ubislate 7sc with keyboard by invoice no. Afdevt[protected] dated 1/14/2017 and paid 3300 rs.. Ever since i received this tablet i found many defects in it.in the sim card slots 2nd sim card was not working. The functions not working properly the slate was getting hot. Camera pictures were not clear. I tried calling their customer care no. Provided by them immediately but nobody responding. I wrote emails but no replies. I sent the slate to their hyderabad office explaining the details of defects. I got it back after few days but the screen was out, lines were coming on the screen. I felt my money is wasted. They are giving advertisements on television so that many people are fooled. Worst thing is that they do not give addresses of their official service center around pune maharashtra who can repair it in guarantee period.

Gulamnabi qureshi b/503, edenpark society, near ganpati cowk, viman nagar pune 411014

Dear Sir/Madam,

My phone and TAB stolen yesterday Morning 6th May, 2017

Nokia Asha 502
IMEI no. [protected]
Data Wind (UBI SLATE-7DC)
IMEI -[protected] & 88

Please assist and deactivate device connection
Deepak
[protected]

Notice date[protected]
It is reminder notice to regard payment to datawind 3199 dated[protected] via paytm (Wallet txn. Id - [protected]) mobile no.[protected] (Ibadat singh).
We have communicate many time with datawind executives but no response to solve this issue yet. They give assurance to ressolve this issue and take time as per disscussion. We are mently and economically hrasss by u. Refund my money. I m not intrested ur product and company. So refund my amount as soon as possible

Plz take initiatly.

I had booked an datawind 7sc star calling tablet on seeing the ad. in zee telugu tv on 25th April.2017. The order was booked on Toll Free No.[protected]. They confirmed to give keyboard and gift scratch card. I received the pack on 27th April 2017, thru velex logistics service, vide their shipment no. awb No.[protected], but it did not contain the keyboard and scratch card. My Order No.CCGVP7ZG_1. Two small notes were pasted on the cover to SMS My details, if keyboard and scratch card not received. On the same day a sent an SMS to [protected] for keyboard and [protected] for scratch card. But no response till now. If i call the no.s, they are always switched off. I need my keyboard and scratch card gift. I have paid the money of Rs.3300/- to the courier boy.

I had booked datawind 7sc star with free internet keyboard scratch card on 27.4.2017.
My order number (Cck99f0-1). I received on 03.05.2017 vide awb no[protected]. To my utter surprise it was broken display with no keypad no scratch card. I tried to reach on so call customer number, but it was worthless, no body response. I request to solve these problem with replacement as soon as possible. Waiting for quick solve otherwise i would follow legal action to make full of people.
My contact number [protected]

Ubislate datawind tablet -7sc star with free internet keyboard case & scratch card - is what promised in advertisements by the datawind company but actually they are not shipping what they show on advertisement

I ordered datawind calling tablet on 4/18/2017 and the support person who took the order informed me that i will be getting the product along with free keyboard case and scratch card. So i confirmed the order and i received the product on 4/24/2017. I paid full amount of rs 3300

When i opened the box i see only the tablet without the free keyboard case and the scratch card which they promised that we will get along with the product. I sent emails multiple times to tech support but no response. I submit complaint through your official contact us section but again no response.in the parcel they given two seperete phone nos to sms if the keyboard case and scratch card is missing i did on the same day but nothing happened. I called to techsupport number times but unable to reach. I lost lot of money calling you people number of times. I am really frustrated with your service and product.
My phone number is [protected], my order id: cc3nat28-1.

When will i get the missing keyboard case and scratch card???

I bought datawind ubislate tablet. I did not receive the keyboard as mentioned, the charger is not working and the tablet switched off automatically and is not starting. The customer services numbers are not working. I had also filed a online complaint to the techsupport of data wind following which i have yet not received any acknowledgment of the complaint.