Datawind Innovations Complaints & Reviews

My tab's battery is not functioning well since 28 august 2017 as soon as i charge my battery and open any app it soon discharges and switches off and battery goes to 0%now it is not charging also since 5 september 2017. Firstly i thought that it is hanging due to much storage so i cleared and uninstalled some of my apps as well as factory reset my tab but than too the problem persists. Back cover is also opening automatically it seems as if tab's battery is swelled up i think so. It also don't have much apps to install. I'm facing this problem since last 22 days hope you'll look into this matter soon. I had complaint last time but than too you gave no reaction. Plz contact me my contact no. Is [protected].

Hi i have purchased moreg max 4g tablet on october and the tablet is having some issue and the tablet is in warranty, then datawind suggested to send tablet to head office amritsar for repairing. I have sent the tablet on 13-may-2017. After that i have taken many time follow up to call customer care or sent mail to them but they replied only the tablet is still repairing center. Now 4 month completed and the product is still repairing center.

Based on tv advertisements i order the datawind tablet high with shipping charges delivered in next 10 days. When received it was without keyboard.
Tablet is also starting and inspite of 100 % charging it is stopping in 10 minutes when i tried to complain on the given number it looks to be false as call is not at all completing.
I am pissed off to know where to complain.
How to get the new tab or my money back. It's absolutely worst product and i will appeal all do not attracted towards very catchy advertisements. I am feeling cheated. Please support.

T. V. Per dekh kar maine19/6/2017 ko naaptol on line shoping per ek tablet model make 3g7x datawind order diya. Jo ki 20/6/2017 ko booking ki jaankari pradaan ki gai 25/6/2017 ko table mujhe
Dealar invice (Hydecomo[protected] ghar per recieved hua. 5.15 minute pm per on karne per services (1year net pak and sath mai keeboard) nahi prapt hui. Lekin dusare din se lablet thik se kaam nahi kar raha tha. Tablet ke middle main blue line, touch kaam nahi kar raha tha. Kafhi bar phone karne per mera paisa kaat-kaat ker kewal ye bata diya jata raha ki ye call prachikchan ke liye istemal ho rahi hai 10 minut se 45 minue tak kabhi kabi 1hours tak yahi tape lagakar sunaya jata raha, per koi sunwai nahi hui. Kai number per try karne per aakhir kaar 19/7/2017 ko service center ka address mujhe prapt hua. 19/6/2017 ko maine apna tablet allahabad datawind service center (Bright communication) le jakar dekhane per job no mup[protected]r58. Tab service center me dene ke 20dino ke baad mujhe keeboard prapt hua, kintu tab let ka koi ata pata nahi hua. Pahle bar mail ye mail bheja

Dear customer,

We regret for the inconvenience caused to you.


As per telephonic conversation with you, this is to inform you that your device is under process with job id : mup[protected]r58 at service center. So we request to kindly wait for 15 working days approx, we will share the updated status of your device shortly.

Your co-operation and patience with us will be appreciated.

For any technical assistance, in future, feel free to contact us at[protected]

Thanks and regards
Saurabh wadera
(Technical support team)
Datawind innovations pvt ltd.
Contact no:[protected]
Email id: [protected]@datawind.com

Ye mail 26 july kuo prapt hui per 26/8/2017 tak kai bar reminder mail kerne ke bad bhi koi jaankari prapt nahi ho rahi hai 26/8/2017 ko kafi prayas karne ke baad phone per bataya gaya ki abhi kuch din lage ga kintu aaj tak koi jawab nahi mil raha hai. Bar bar reminder mail karne ke baad dimagi bhoj tension lene and kaam ka nuksan kar datawind ne kafi nuksan pahuchaya hai. Mera tablet mujhe dilane and saari takleefo ka muawza pradan ker ne ki kripa karen. Sath me mail report bhej raha hun
Sanjeev kapoor

Aug 24 (13 days ago)


To techsupport


Tech support

Jul 26
To me


Dear customer,
We regret for the inconvenience caused to you.

As per telephonic conversation with you, this is to inform you that your device is under process with job id : mup[protected]r58 at service center. So we request to kindly wait for 15 working days approx, we will share the updated status of your device shortly.

Your co-operation and patience with us will be appreciated.

For any technical assistance, in future, feel free to contact us at[protected]

Thanks and regards
Saurabh wadera
(Technical support team)
Datawind innovations pvt ltd.
Contact no:[protected]
Email id: [protected]@datawind.com
As per latter and lot of email time is over again and again. I cant wait too long. At last i have no chance to go to consumer foram court.
Regards
Sanjeev kapoor
[protected]
[protected]
Reminder - mup[protected]r58

Sanjeev kapoor
Aug 31 (9 days ago)


To techsupport, g, bcc: techsupport


As per telephonic conversation with you, this is to inform you that your device is under process with job id :mup[protected]r58 at service center. So we request to kindly wait for 15 working days approx, we will share the updated status of your device shortly.
As per this msg what are you doing, i have no information regarding my tablet. Regards
Sanjeev kapoor
[protected]
Reminder - mup[protected]r58

Sanjeev kapoor
Aug 31 (9 days ago)


To techsupport, g, bcc: techsupport


As per telephonic conversation with you, this is to inform you that your device is under process with job id :mup[protected]r58 at service center. So we request to kindly wait for 15 working days approx, we will share the updated status of your device shortly.
As per this msg what are you doing, i have no information regarding my tablet. Regards
Sanjeev kapoor
[protected]

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4 of 48

Reminder - job id mup[protected]r58

Sanjeev kapoor kindly change 3g table. I am not satisfied the services of 3g tablet. Kindly...
Aug 23

Sanjeev kapoor
Aug 26


To techsupport, bcc: techsupport

Reminder - job id : mup[protected]r58

Sanjeev kapoor
Aug 12


To techsupport, bcc: techsupport


Kindly change 3g table. I am not satisfied the services of 3g tablet. Kindly change my tablet to 4g tablet and send as early as possible. Now my patience is over, i go consumer foram..
Regards
Reminder - job id : mup[protected]r58

Sanjeev kapoor
Aug 9


To techsupport, bcc: techsupport


Kindly change 3g table. I am not satisfied the services of 3g tablet. Kindly change my tablet to 4g tablet and send as early as possible.
Regards
Reminder - msg

Sanjeev kapoor
Aug 9


To techsupport, bcc: techsupport


As per telephonic conversation with you, this is to inform you that your device is under process with job id :mup[protected]r58 at service center. So we request to kindly wait for 15 working days approx, we will share the updated status of your device shortly.
As per this msg what are you doing, i have no information regarding my tablet. Regards
Sanjeev kapoor
[protected]
Sanjeev kapoor
Jul 26


To techsupport, techsupport, bcc: g


Dear sir, i have finally handed over my tablet to allahabad data wind service center, m/s bright communication on 20/7/2017. Kindly change my tablet because tablet lcd display is not coming up properly, touch pad is not working and battery problem as well.
.
Thanking you in anticipation.

Sanjeev kapoor
Jul 26


To techsupport, techsupport, bcc: g


Dear sir, i have finally handed over my tablet to allahabad data wind service center, m/s bright communication on 20/7/2017. Kindly change my tablet because tablet lcd display is not coming up properly, touch pad is not working and battery problem as well.
.
Thanking you in anticipation.


Sanjeev kapoor
Jul 26


To techsupport, g, bcc: techsupport

Dear sir, i have finally handed over my tablet to allahabad data wind service center, m/s bright communication on 20/7/2017. Kindly change my tablet because tablet lcd display is not coming up properly, touch pad is not working and battery problem as well.
.
Thanking you in anticipation.

Invoice-no-dwhyd19798, buyer's order no cc9hdhyz-1, dated 16-aug-2017. A-3g7x-tablet-supplied, through-dtdc-recived-by-myself-on-25/08/2017-by-payment-of-rs-.3698/=. Where-i-place-a-order-for-moregmax-4g7z. More-over-no-keybord, otg-cable, is-supplied. But-a-broken-charger-is-supplied.
Please — replace — it — by — my — orginol-order — moregmax-4g7z

[protected]

Hi sir, i got tablet on 18, aug, 2017. I ordered 3g tablet, you people sent 2g tablet and also not send keyboard and otg cable, not working any app's in this device, before ordered i asked raju, and danish they r your customer care executives, they r said 4000+ applications r worked and keyboard and otg cable r free but still i didn't receive, i think its called fraud. I hate this tablet, i all never seen this type of device.

Still i trust your company

Kindly i request to you the refund money and take your tablet.

This is sridevi from hyderabad, my phn num [protected]

I purchased following datawind tab
Customer, your order id (Ccjvesdv-1) is shipped through (Ecom-express) and awb number is[protected]. For tracking your shipment, you can call on [protected]. Regards: team datawind.
Follkwing are my issues.
1. Not received the keypad as promised when called made false promise that they have already dispatched. Which never comes.
2. Data wind is frequently stopping without any reason. Its a pathetic product.
3. I want my 100% money back with problem compensation.

Cc consumer forum cell.

Dear sir i have shop tablet in datawind teleshoping. It will be deliveried as soon and i will check the tab speakears are not working keyboard otg cable are not sent plz give me a suggestion i will definately trust your company

Plz send keyboard otg cable as soon as possible
Name gayathri hb plz enuiry me ph no [protected]
Address o t road 4th cross seethamma mantapa
Shimogga

I booked ubislate 3g10z in datawind.com on 01/04/2017 and paid the cost rs.7999/- in advance. Datawind mailed on 05/04/2017 that the product is despatched to you vide awb no.[protected]. Again on 12/04/2017 i received one more mail that the despatch is delayed for 7 days. After that company did not communicated with me. I sent several mails and talked to its tallfree no. [protected] but datawind never answered my mails. Again i sent one registered letter to its amritsar office regarding the supply of product or refund of the paid money vide arv[protected]in on 22/06/2017.
Still datawind is not supplying the product nor refunding my amount even after about 5 months.
Dbbisht, haldwani, date: 23/08/2017

My tablet is not opening up.. Pl call on my mobile no. [protected]. I have charged it fully but there is no display.
I fail to understand the logic behind 350 minimum words for lodging a complaint.. Ridiculous, absurd & unethical.
Do you expect a subscriber to write an essay on the problem.
I will never in life purchase a datawind product nor recommend anyone.
When i dial your customer care on[protected], getting a tape "for technical support dial[protected]" what it means???
Saw many reviews on your customer care and shocked to read so many negative feedback but still your r &d team is sleeping.
Stop advertising on various tv channels like naaptol etc.
There is no count of how many words i typed.
Really it is the height of nuisance, waste of precious time.
I think it is better to throw your tablet in dustbin than to follow up with sleeping customer care.
Pl change the name as customer torture...
Already wasted much time..

I am subramaniam, from msvm puram, nindra, ap., i had bought a online product in ur company by ur careless the product was damaged and in return we send it back to you on july-17-2017. And my order id= (Cclf3zy5-1). And also my awb number =[protected]. Even we contacted the costamet care but no reply from them plz send your reply to [protected]@gmail.com. And to contact [protected]. I think you defnitly do a faver for us thnank you.

Keyboard & opt cable not received yet
Sir i have bought a 7dc tablet on 14/7/2017 vide purchases order no. Ccb3r1mo-1 & invoice nodwlkw853 and with that i haven't received key board & opt cable. For that i have already call them and customer service more than 25 times bit every time it's different commitment from different p...
Manoj kumar yadav
Phone no - [protected]

An order was placed on 31st July for datawind tab. Received the same on 7th AUG at an amount of Rs 3300/-
However it was found that keyboard is not there which has now been resolved as datawind customer care promised for the free keyboard. The best part of this deal was that the tab datawind is non functional.After getting switched on the screen turns blue for 30 secs and then it gets off. Its not starting. A faulty non functional device sold to a customer. Reset button was pressed twice but result was same. I have even send the videos. Its really hurting that such a big company is selling faulty devices to customers.Written mails but no response. It is requested that they should change my device or refund me my money.
Lt Col Rudraneel Das Sarma
[protected]

My tablet is a rooted tablet and I don't have service centre near my area they are selling such nonsense product as on higher price. There is so much problems in the tab as it is rooted it gives a user to enter in entire system software and after resetting it I got some messages like that there is the problem o[censored]nfortunately stopped. This is a truly ####### tab if the consumer FORUM doesnot take action against it I will lead a protest.

On watching the advertisement of datawind on its combo offer of tab and smartwatch, i placed my order. Accordingly i received a packet and paid cash on delivery for rs.4300. I was shocked on opening the package that it contained only tab, charger warranty slip and a slip for requesting for keyboard through sms in case of non-receipt of the same. I contacted the concerned person over phone for the smartwatch and keyboard. I tried to tell him that prior to placing the order i got confirmed by the company representative over phone that keyboard was also available in the combo offer. But all my requests fell in their deaf ears. Then a formal reply from the other end came stating that the smartwatch will be sent to me. The mobile number shown in tv was also tried by for seeking help, to which i was treated very rudely. I have also sent series of emails to their sales. But they only informed me that they would send me a smartwatch over phone. Now please advise me next course of action. Regards, debasheesh maitra

I am buy online datawind 7se tablet my invoice no is DWLKW3673
1:- the product is incomplete (keyboard & flip cover not received)
2 :- company give the offer for 1 year free internet with this product but internet is not working
3 :- datawind costumer care is not take any action or any respond of my call

ravindra panday ([protected])

Sir i have tried to complaint through consumer complaints for refund but persons from it r asking for atm data with otp
What is this
Who r such persons first find them
My information is as below
Name — kashinath kundalik diwate

Contacty no — — [protected]

Date of purchase — — -25/6/17

Address — - institute of technology,
A m. College campus
Hadapsar pune 28

Device model — - 3g4 pocket surfer and 7w mochila tab

No of sims — dual sims

Imee1 — -[protected] and [protected]

S/n — p[protected] mac — 000fcfof8ccd

Invoice no — — hydshipt [protected]

Vat — [protected]

Problem details —

-the tab so far send is having permanant horizontal lines on display

Sir i bought a tab on 16 nov 1016 after few months there was a problem i told customer care they told me that send your device in amritsar and device will return after 20 days sir i send my tab on 1 june 2017 via dtdc courier tab received on 3 june sir tab still not return they told again again wait 10 days so please help me to return tab mo-[protected]

Hi
Iam anil sonekar from nagpur (Maharashtra) i have purchase 3g7x tab date[protected] but my tab battery is damaged and phone not working. My tab battery worrenty is 6 month so pls solve my problem. Your techanical support phone number is not responding my call and also your free 1 year internet, keyboard and stratch card is not dilivered my home. So pls help us.

Anil sonekar
[protected]
[protected]

I am shocked to recieve a broken glass ubislate tablet just at its arrival today. I'm attaching the photos here. Such a bad service i have never recieved in my life. Thankgod i just opened to check & it was already broken. The packaging was as if it were v old. The glass is completely shattered with tapes trying to fix it... As if the seller purposely did this!!! Too bad... Not only that the whole tab is broken from inside with cracks. Extremely disheartened. Wanted to gift it someone. And for this i don't know why i should pay extra 500!!! I would complain to higher authority, such a inconvenience. I would like a replacement of the same within 4 days or refund of my money. I have spent so much not for this definitely. Extremely upset. I have ordered ubislate 7dx+ fr ₹4499 order no. - pm17051729r7lmzy i mailed them they said get a replacement done. So i had to fill a form, sent the receipt, the tablet in box and got it delivered to the given address. (Company office) they said it will take a 1month for repairy. I waited. After the time was over, i called, mailed them about the status. They said 5 days, then again called they said 10 days then 15 then again 15. Its been 2months since and i have not received my tablet. Extremely disappointed. I contacted the customer care, sent them mails called them but got a bleek response. They did not guarantee me the replacement. Everytime i asked them. They refused for replacement. I still don't know the status of the tabletbeen 3months. Please help