Delhi Jal Board Complaints & Reviews

Dear team,

I was already make a complaint on 20 november 2017 but still now no body take any action please review it and cancel my bill as soon as possible.

My k. No. : [protected], from last since 1 year there is no person come for reading i was noted two times by 1916 help line number and in november i also noted reading by phone it's 55 unit of 161 days till 1 november 2017 and it's bill generated 0 (Zero) rupees but after 8 days i was received a bill from 1 november to 9 november with 9 unit. How can it be possible to give 8 days bill and how can it be possible if my 55 unit consume in 161 days so how can i consume 9 unit's in 8 day's. Please cancel my bill and next bill will be generated on monthly bases with correct reading unit.
Please update and resolve my issue as soon as possible.

Thank you,
Kalicharan sharma
[protected], [protected]
[protected]@gmail.com

1. The customer helpline number 1916 is perpetually dead.

2. This month i got more than rs 9, 000/- bill as against normal bill of about rs. 3000/-each month. My consumer no is [protected]. There appears to be reading error or billing error. Please get it investigated.

3. I am unable to see my bill details on the net. There is some malfunctioning of the software system. Earlier i could see all the details very easily.

S. K. Kapai
[protected]

Reference bill no.[protected] dated 29 nov 17. As per bill, the current reading 148 unit and previous reading 125 unit are shown. Whereas the actual reading are - the current reading 118 unit and previous reading 100 unit. Complaint made on today at telephone number at 1916 vide number [protected]. Meter reader never come at site to note down the reading on meter. Earlier complaint was made and submitted to zro (Sw-ii) vasant kunj vide diary no. 4056 dated 31.07.17.

Sub. : correction in the bill k. N. [protected] in the name of

Shri suwaran lal chona
Old wcn no. 60645 – meter no. 343312

Sir,

I have received a bill of rs.2801/- for the month of sept 2017 to november 2017.in this bill meter reading is showing stop.in this context, i am giving you following facts :

1 sir, first of all that my meter is working properly. Me and my wife working private company and our job profile is touring. We are not staying regularly in this house.

2 bill april to june 2017, i paid a amount of rs. 960 but in this bill, showing meter status was stop. But inform you, on that time also meter were working properly. Due to our job work and faith on delhi jal board, i assume that next bill will make correctly. But i could not received the bill from june to sept 2017 of rs. 1996/- currently, i received a bill of rs. 2801/- in meter status is showing stop.

3 sir, it is domestic line. Hardly, if we consume water regularly, in 2 months bills, units will not consume more than 10 to 15 units maximum. Water supply is available here, in morning 2 hours and evening 2 hours only. But in this bill you showing units :

- 88 in the month of june to sept 17
- 45 in the month of apri to june 17
- 66 in the month of feb to apri 17

I am sorry to say that, it is domestic line, if you want to send the bill on average, its not more than 20 units apprx. How to send this bill on huge reading?

Kindly check the meter sir, meter is working fine, please correct the bill accordingly.


Thanks

(Vikas)
[protected]
Kashmiri bagh,
Kishan ganj, delhi - 110060

Dear sir, this is to inform you that my water meter has been stolen yesterday dated 28 november 2017. My connection no. Is [protected],. It was installed on the ground floor and my flat is on 1st floor. My address is a-6/36 sector 16, rohini delhi 852. And my area code is a-1/rohini

I am installing a new meter. This is for your information and records

Regards
Kanta devi
Mobile no.[protected]

Dear sir,

I have received bill of rs 32410 for the period of nov'14 to sep'15. The bill is very excess. I stay in e5 colony, tuglakabad extn, new delhi-110019. The bill of that period is rebate able as announced by the honor able chief minister of delhi. You are kindly requested to please look at the matter as soon as possible.

Thanking you,

Sunil kumar
[protected]

Dear sir,
We are resident of nirankari colony. We live only two individuals and using water judiciously. We have got many times in the past our bill under the subsidy. But this time the meter reader of water has noted rddt wrongly whereas reading is 311 (On 27th november, 2017) and the previous reading is 271 (On 14th sept. 2017).

This has been second time this is happening with us.
This is completely fraud on the part of the individual who notes the reading and harassing the consumer unnecessarily. Whenever we have used water more, we have paid the bill but this time they have noted wrongly like the once they have done before few months.

Kindly look into it.

Regards,
Ashutosh kumar

I have rented flat in kirti nagar delhi-110015. My kno no is [protected]. I had paid an extra total amount of rs. -4714.13. I have to vacant my flat in a week's time so that deposited amount cannot be adjusted later on. My owner doesn't bother to adjust this amount so unfortunately i doesn't have any option but to knock the door of jal board to solve my problem. I'll be very thankful if you do the needful and refund the extra paid amount.

I am a resident of ashok vihar, phase-1. For the last one week the water we are getting smells like sewage and looks contaminated. Every time we call at the jal board helpline they do not register a complaint and keep giving us phone numbers of area officials who again are not taking any action after the intimation. This is extremely inhuman as water is a basic need and quick action must be taken to fix the issue. How can this be ignored?

This is to inform you that i shukhwant kaur resident of 526 guru ram dass nagar, laxmi nagar with k number [protected] have some issues relating to the water meter. On 22 nov 2017 water reading was taken as 203 but when i checked, it was 163. So please consider the actual reading as 163.

Please see to the matter.

Regards
Shukhwant kaur
[protected]

There has been a massive water wastage in the hospital campus just opposite the main entrance of staff quarter no. 1, due to damage of main line. This is going on from last 10-12 days and it seems nobody is bothered of litres of water getting wasted into the drain. I had tried doing it week back but was not able to log in into the site due to some error online, and now when i am back after a week from an official tour the problem persist and it really pains to sees gallons of water getting wasted. I would request somebody to kindly look into the problem and please do not mention my name anywhere as i am also a resident of the campus and my wife is a part of the hospital.

Dear sir,
This is to inform you that my water meter has been stolen yesterday 21.11.2017.
My connection no. Is [protected], zone/mr code - sw1/331/metered and area code - a-10/kakrola mode.

It was installed on the ground floor of my building.

My address is b-52 a, vishwas park, uttam nagar, new delhi, 110059
Name - anita
Contact - [protected]

Dear team,
My k. No. : [protected], from last since 1 year there is no person come for reading i was noted two times by 1916 help line number and in november i also noted reading by phone it's 55 unit of 161 days till 1 november 2017 and it's bill generated 0 (Zero) rupees but after 8 days i was received a bill from 1 november to 9 november with 9 unit. How can it be possible to give 8 days bill and how can it be possible if my 55 unit consume in 161 days so how can i consume 9 unit's in 8 day's. Please cancel my bill and next bill will be generated on monthly bases with correct reading unit.
Please update and resolve my issue as soon as possible.

Thank you,
Kalicharan sharma
[protected], [protected]
[protected]@gmail.com

The djb connection with k. No. [protected] installed at pul bangash metro station. The bills are being raised on average basis since long and status of meter showing "stp" while we have requested to the zonal revenue officer, djb, pratap nagar, delhi - 110007 for replacement of defective water meter and further reminded the same 3 times but no action has been taken till date.

Kindly look into the matter and take necessary action.

There is no water supply in jawahar park block a from 18/11/2017. People of jawahar park facing water problem as water supply is not available mid night 18 nov 17. Devli road khanpur is always highlighted due to water supply problem now and then. So it is requested to plz carryout initiative actions to solve the daily water problem of jawahar park locality residing in block a jawahar park. Dwlhi jal bpard should provide water supply as early as possible

Sir, 18.11.2017

We have been receiving sewer water mix supply from the last 1 year and several complaints were made in your office but the quality of water improved temporarily and after some days again dirty water supply continues causing problem to our health and daily routine.
We request you on behalf of our area people to take some action in this matter and replace the main water supply pipes in our block.
Actual cause was trace by the area - ze mr. Vinay overflow of sewage and water supply pipes are very old and this must be change as soon as for ready to reference please see these photos of to-day
Waiting for ur response as soon as possible.
Vijay kumar mehta
C-416 yojana vihar
Delhi-110092
Cont-[protected]

There is a pipe leakage near my house the water is continuously coming out as the citizens are facing difficulties. The dgb officers are not taking the matter seriously. The water is coming to the walls of our house, it can be dangerous to my house the 3 labours are working since 4 days but the situation is getting worst please look after the matter.
Complaint no.2963, date.14.11.17
House no. 130, pooth kalan, delhi.110086
Near budwala chowk.

I am very sorry to say that meter reading is not taken properly & average reading has been mentioned by meter reader & on the basis of that reading bill processed by the billing clerk which is not favorable to customer like me.

It is advised to photo must be taken by meter reader & billing on the basis of the actual meter reading bill to be raised.

yours sincerely,

SURENDRA KUMAR KASLIWAL

Pocket-I, 50B, DILSHAD GARDEN, DELHI-110095

K.No.[protected]

I am mahipal singh from b-block, pocket-6 house no-303 sector 17 rohini. & my kno is [protected]. I received a water bill of amount rs. 1754. This is because of the non updation of water meter reading. I consumed very less amount of water & my meter is shown only 654 unit only. July 2017 the reading is 581 then after the meter reader man come direct in nov 2017 then meter reading is 654.in these 4 month only 73 unit consumed by us. But according to bill he update the reading last bill in only 2 unit nd next bill 71 units so that is wrong. I request plz check nd revert this issue. Nd talk to meter reader why he is not come time to time every month.

Kindly reslove the above issue.

Regards,
Mahipal singh
[protected]
[protected]@gmail.com

Hello
We are getting very dirty water of sewer in our water supply. We had lodged complain last week as well, and it was fixed but now getting even worse supply than last week. We are not able to do anything with current water supply.

Request you to please help us fixing the problem as soon as possible.

Address - e-11, ganesh nagar, pandav nagar complex, delhi 110092