Delhi Jal Board Complaints & Reviews

Dear Sir, I am M.V. Ramadasan, President, RWA, 20 Block DDA and JJ, Dakshinpuri Extn. I have given somany time the complaint of my colony sweage problems to Mr. Abhishek JE of our Greater Kailash -I office many times. But till time he did not attend my complaints. Actually my complaint is as follows. One Sweage deccan is brocken in 20 Block DDA flat in front of House No.100 DDA, 20 Block Dakshinpuri. One Sweage deccan is damagedin 20 Block JJ colony infron of House No.128 JJ colony Dakshinpuri In these two complaints I informed to Mr Abhishek JE Sweage section officer in my area. His Mob. No.is [protected]. His negligence is very high in colony. whenever we given the complaint it will be negleted. pls. instruct to him get repair these two sweage deccans at the earliest. Sir Please instruct to Delhi Jal Boaard Greater Kailash Office to get the repair at the earliest.Mr Abhishek JE is not attending any case in our area. Pls instruct him or pls transfer him at the earliest and put one new JE at the earliest. Also in my colony House No. 82 DDAFlat, DAkshinpuri in that area Gali sweage is totally block. That Gali people complaint to the concerned section of DJB but that also not rectified. Pls. look in to the matter and do the needful at the earliest. Regards, M.V. Ramadasan President RWA 20 Block DDA and JJ Dakshinpuri House No.37 DDA Dakshinpuri New Delhi 62 Mob.[protected]

In oandit mohalla near mata chowk of village Rangpuri (South West) delhi no water comes for the last 8 months but water bill is coming regulaely which we have to pay. There is a population of more than 300 persons in this mohalla. On our request to supply water through tankers on daily basis. For about a month tanker came on daily basis but later on it was made to alternative day. Since summer season has started we need more water. please instruct to send tanker on daily basis. It is necessary that tanker time is fixed as now a days tanker comes at its own time and we have to wait for hours together. If a time is fixed we can save our time..

Dear Sir, My Old KNO No-26649 and new KNO no-[protected] cornet bill is big problem actually i accepted bill under 2000 but cornet bill 21000 actually bill no[protected] amount 16964 and all bill added in sewerage charge but sewerage connection not attached.please check and revert in all late fee and actual bill provide me. Regards Rahul

We have a water connection meter (K No. [protected]) in name of Sh Ram Swarup at our residential address 2516, Choodiwalan, Delhi-110006. The recent bill generated (Bill No.[protected] dated 25.03.2015) for Rs. 145 shows current meter reading and status at 136/OK with a consumption of 10KL water in 75 days. Department is continuosly issuing bills from last more than 1 year without taking reading through physical visit by any official. This will have 2 implications on us in future: 1. Consumption in future bill will be shown for huge consumption for that specific period, which will attract higher slab rate on us. 2. Official will start harassing us that meter is faulty and get it changed. Even after making complaints earlier for same issue, no action has been taken and reply for revised bill generated only sent to us. This time we are going to file complaint through RTI after 1 month from this complaint if no proper action is taken and all previous bills will not be revised. To avoid disconnection we have paid the above said bill before its due date.

We have a water connection meter (K No. [protected]) in name of Sh Ram Swarup s/o Shri Ram Gopal at our residential address 2516, Choodiwalan, Gali Pipal Wali, Delhi-110006. The recent bill generated (Bill No.[protected] dated 25.03.2015) for Rs. 117 shows current meter reading and status at 332/OK with a consumption of 10KL water in 75 days. Our meter is used beyong 450 units as per our meter and department is continuosly issuing bills from last more than 1 year without taking reading through physical visit by any official. This will have 2 implications on us in future: 1. Consumption in future bill will be shown for huge consumption for that specific period, which will attract higher slab rate on us. 2. Official will start harassing us that meter is faulty and get it changed. Even after making complaints earlier for same issue, no action has been taken and reply for revised bill generated only sent to us. This time we are going to file complaint through RTI after 1 month from this complaint if no proper action is taken and all previous bills will not be revised. To avoid disconnection we have paid the above said bill before its due date.

Dear Sir, Bill no.[protected] As I am a new user of your services. We apply for the connection still last month we are not getting a single liter of water and non of your employee visit our premises to take a meter reading. Without reading they send us a 41 days bill of Rs.1864. we request to take a actual reading or send us the minimum amount of charges. So kindly help me to be done? Best Regards Koushik

respected sir/mam i am citizen of delhi in durga park near west sagar pur. sir i want to inform you that in our area one person doing unauthorized work, he is constructing a water well for there personal uses and for there on need, and he was saying that he has been taken the permission from MCD.but as you know many people do not take the permission. so sir please take the appropriate action for this act.and help to us save our ground water. the complete address of this person; RZ 15E/224 STREET NO. 14 E DURGA PARK WEST SAGARPUR NEW DELHI 110045

Dear Sir, I am Madhab Chowdhury, a tenant of 40/182 C.R. Park, NewDelhi – 110019. As per the rent agreement, I bound to pay the water bill atactual as per DJB bill. My KNO number is [protected].I had been paying the bill for the indicated water connection for the past four(4) years. Initially I used to pay the bill through cash at DJB office/postoffice but now I am paying the bill using online payment option facility sincethe beginning of this good service. This time I havereceived a bill of INR 231.00 for the duration of 27/01/2015 to 16/03/2015 videbill no.[protected]. I was trying to pay the same online on 23/03/2015 andby mistake I typed [protected]in place [protected] and click on thepay button. As a result, payment for this wrong KNO number ([protected]) has been done and INR 16310.15(rupees sixteen thousand three hundred and ten and paisa fifteen only) has beendeducted from my bank account. Immediately, I had been contacted your customer care numberand they suggested me to contact ZRO of my zone and assured that this amount will be debited from the wrongly paid DJBaccount and credited to my DJB account. Next day, I visited to ZRO south –II office(Giri Nagar) with all the proof including my bank account statement and metwith Mrs. Asha Prabha Bharadwaj (ZRO South - II) and explained the incidents aswell as I show her all the proof. After hearing everything, she told me thatshe had no way to do anything fruitful for me as I had paid the bill online.She also told me that if I had paid manually she could correct the mistake. Shealso suggested me to contact the person and settled the payment mutually. I hadtried the same also. I had gone to the address as indicated in the bill. Thename of the person is Mr. K.C. Jain. Address is: 4596/7, 11/Daria Ganj, Delhi.But at the mentioned address, no Mr. K.C. Jain is existing. One more thing, Ishould indicate is that the bill for this address is not paid for a longduration and this huge amount of bill is incurred. After getting no way and finding any solution, I am writingto you. My kind request to you, please treat my matter as very genuine one andsuggest me what are the measures I can take in which I can get some fruitfulsolution. Regards Madhab Chowdhury

I used the online bill payment option through sbi bank and amount was deducted from my account. The bill was due to be paid on 6th april, 2015 but today i.e. 7th april 2015 the amount has been credited back to my account. What's the problem?

To, The Delhi Jal Board, Government Of N.C.T Delhi Subject: Excess Wrong Billing Referance: [protected] And Meter Reading is not mentioned in the bill Respected Sir/Mam, We have recieved the Bill ID:[protected] With the huge amount of bill. I have been complaining the wrong water bill raised by DJB that is... 27th March 2015. I have complaint many times before this but no suitable action has been taken by DJB as on Today inspite of my personal visit to DJB a number of times, my last visit was on 09 March 2014. On the basis my complaint dated 21/01/2014, 07/03/2014, and on 26/02/2015 one gentleman from DJB visited my house and installed the new water meter in my house and replaced that old meter. Sir after changing the meter the billing was raised wrong. Then how I can pay this huge amount against the wrong bill. I requested the concerned officer of Bill Date: 27 March 2015 that wave off into the next bill a fresh bill may please be raised afterwards as per other house bill, in my colony there are 148 houses their bills comes between Rs 300 to 1000/- and they have 3 to 5 members or more. In my case only Two members. But my bills comes very high I don't think a five star hotel will not get such type of bill. My problem started from 21 Jan 2014 till such time my normal bills come 400 or 500/- like that. One more thing my bill doesn't show the meter reading. I think the officer which provided by DJB to check the meter reading is not taking my meter reading from my house. He never comes. In every bill of mine the meter reading is not showing. So pleas take an immediate action towards this Keeping in view of the above facts and circumstances.I hereby request you to look into this the matter and advised the concerned officers to settle the bill amicably. Thanking You, Rozel Khaneja TP-126, Pitam Pura Delhi K.No. [protected]

PICHLE 10-15 DINO SE DHIR PUR MAIN ROAD, NEAR MCD PRIMERY SCHOOL, DHIRPRUR DELHI 9 MAIN ROAD PER PANI BHA RHA HA EK GADHA HO GYA H USME SE SAAF PAANI ROAD PER BHTA RHTA H KIPYA USE JALDI SE JALDI REPAIR KRANE KA KAST KRE, AAP KA, SHER SINGH MALIK PARDHAN RWA DHIR PUR VILLAGE DELHI 110009, MOB, NO [protected].THAN YOU

Dear Sir/Madam I am ANAND KUMAR( Victor) Resident of D-1/226 Gali no.15 Ashok Nagar shahdara Delhi- 93. My K No-[protected]. sir My last bill was 1496 in nove month. but now my current bill Dated from 31 January 2015 to 29 March 2015 is Rs-1485.45. it is more than other month. i think my metre is running fast. so please chek and change it

MY K NO IS [protected] ( NAME : MAHESH MATHUR / ADDRESS : 765 POCKET E MAYUR VIHAR PHASE 2 NEW DELHI)... I had received a bill no[protected] dated 28-Jan 2015 from DJB of Rs. 2922/- only for billing period 3 Nov 2014 to date 27 Jan 2015. This bill was paid by me vide cheque no 620951 drawn on AXIS Bank Sec 16 Noida . The cheque of Rs 2922/- was debited to my account on 14 feb 2015. I have now received another bill no[protected] dated 21-Mar 2015 from DJB of Rs. 4427/- only for billing period 25 Aug 2014 to date 21 Mar 2015. Since i have already paid all bills till period 27 jan 2015. Kindly correct my present bill no[protected] dated 21-Mar 2015. regards

RECEIVED WATER BILL AGAINST K. NO.[protected] METER NO. 2013A2028612 FOR THE PERIOD (05-JAN-2015 TO 11-MAR-2015) SHOWING 0 (ZERO) CONNSUMPTION( NOT POSSIBLE) CHECKED READING SELF SHOWING 554 ON 05-APR-2015. KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL

I am from flat no.70 Sarai khalil Delhi 110006. Our whole area is facing the trouble of bad and smelly water supply . People are getting ill by drinking such bad and dirty water. I have complained so many time but no action have been taken yet. I just want to say that we are human being we are not animals and we have the right to live like humans. So kindly provide us clean and drinkable water. I request all the officers to take a strict action as soon as possible. We will be very thankful to you.

My K No is [protected]. Water connection installed at my residence in May 2012 and since than average water bills have been received without mentioning status of current/previous meter Read. Now I have recd bill No[protected] dt 27 Mar 15 stating current meter read status 729. My complaint is who is responsible for sending average bills to me since May 12 to Mar 15 inspite of Meter is installed at my house?. I have paid all previous bills total amounting Rs 8146 till date. What are the charges for consuming 729 KL? Moreover, there are so many house in my locality and nearby my house who have not taken valid connection and no water bill is asked from those houses. Who is responsible for no sending water bills to these houses? What action will be taken by DJB against these Water thieves.

Hi, I am a resident of Rajouri Garden; address J-6/93 Rajouri Garden. I logged a complaint[protected] yesterday regarding blocked sewer drainage outside my house due to which the sewer water is backing in our toilets and we are unable to use them also it is impacting the health of my family members at our home. The sewer is blocked from a month now. Today i have received the status of my complaint as solved, surprisingly no action was taken, nobody come for any inspection and the sewer is still blocked. I am looking for an answer from the management through this written complaint and want to know how this complaint got closed without taking any action on it? Is this the way Govt of Delhi works? Are the employees under your department work like this? And are you aware of these kind of Issues. Every month we pay sewer charges and this is in return we get. My new complaint reference number is[protected] Looking forward for an urgent action and an investigation on closed complaint reference number Thanks & Regards Divya Choudhary (on behalf of Durge Sharan Prem) J-6/93 Rajouri Garden New Delhi

A NOS OF PIPES (7) LAYING ON THE MAIN ROAD SIDE NEAR BY MOTI NAGAR INDUSTRIAL AREA, FLYOVER OPP MOMENTS MALL, AN DUE TO LAYING OF SAID PIPES ALL THE SHOP KEEPERS AND GENERAL PUBLIC ARE FACING VERY LOTS OF PROBLEMS BEACAUSE THESE PIPES ARE STOP THE WALKING AND ALSO FINANCIA LOSS OF SHOPS AND DUE TO THAT PIPE PEDESTRIAN PERSONS FACING LOTS OF PROBLEMS BY GION AND COMING THERE FACTORYS AND OFFICE BECAUSE THEY ARE WALKING ON THE MAIN ROAD DUE THAT PIPES WHICH IS VERY DANGEROUS TO THE THERE LIFE BECAUSE THE SAID ROAD IS VERY TRAFFIC AND FAST ROAD. PLEASE REMOVE THE PIPES FROM THE ROAD SIDE. TO SAFE THE PUBLIC LIFE AND SOLVE THE SHOPKEEPERS PROBLEMS. THE DELHI JAL BOARD OFFICERS ARE NOT WORKING ON THIS PROJECT CONTINOUSLY AND THE TOTAL WORK ARE LAYING STOPED . HOPE YOU WIL CONSIDER OUR REQUEST. THANKS AND REGARDS ALL THE SHOP KEEPRS AND GENERAL PUBLIC.

To, The Secretary Delhi Jal Board, Delhi. Subject:- Regarding sewage water comes in tap . Sir, We are the inhaitants of Dayal sar colony, uttam nagar, new delhi-110059 We are phasing a big problems of drinking since last two years due to the main sewage choke and water pipe line broken and sewer water mixed in drinking water. We have given the complaint in Delhi Jal Board office so many times to JE and Exn and D. Director, Kindly arrange the new pipe line and it may be as soon as possible for us. Please take the necssary action against them. Thanking you, Yours Turely, (Vinay aggarwal) wz-82 A dayal sar road, uttam nagar, newdelhi-110059

I am resident of GURUDAWARA ROAD. MOHAN GARDEN, my KNO No is [protected], operator of water supply at UGR mohan garden for our area is not opening water supply at fixed time in morning 05.00 AM 0n 03-04-15 water supply opened at 12.00 noon in stead of 05.00 AM. How the residents of locality know whe operator will supply water at what time everry day. Pleasse look into problem we are facing and get it rectified, to save our right of water supply. BRIJ KUMAR KHOKHAR [protected].