Delhi Jal Board Complaints & Reviews

Dear Sir, Last ten days water not coming because water pipe line operator valve not open properly. Every month 2-3 private tanker come at my home. It is extra charger for me. We are complaint in DJB office but not response by DJB officer.

13.09.2014 To ZRO DELHI JAL BOARD GK-II NEW DELHI Sub : Request you to revise water Bill that send on 01.09.2014 against Bill No.[protected] Ref : NEW KNO : [protected] and Bill No.[protected] Dear Sir, This is to inform you that, I have not received water bill since one year. Every quarterly meter reading was recorded regularly but bill never sent by your staff. Now you have send me the bill for Rs.5, 884/- against your Bill No.[protected] which is very unfair and not reasonable and also an ordinary man cannot bear/pay. We do not get sufficient water in Tuglakabad Area .In a week we get water only for 3 days that also for only one hour, In Seven days we get water only 3 hours . In a month Approx .15 days.T his is the water ration we ( IN Tughlakabd AREA) receive. How can you raise very huge bill which is not reasonable and one ordinary man cannot bear. Failure of issuing bill in time is very big mistake from your – staff side..Please regularize your staff .Very frankly speaking I am to able to pay this such a huge bill. Since this bill is not accurate I request you to kindly look in to the matter and send me the revise Bill. Copy of old bill and new bill attached . I would like to bring your kind attention to this matter that New K.A No..[protected] belongs to Smt.Kiran Udadhyay . We live in same building our motor installed in same premises & we get same quantity of water . She gets very less Bill (Bill attached for ready reference).How can it be possible in the same building one gets very less bill and regular Bill another one not getting the bill for one year some of them never gets bill How can it be possible, . Please re-check the system immediately and correct irregularity. Please revise the Bill and sent to me or call me on my number [protected] to pay the amount before due date. Because of the Irresponsibly of your staff why should I suffer.? Suggestion: 1) supply water regularly 2) Issue bill monthly/quarterly 3) Re-check the running system 4. Correct discrepancy ShinyAntony Mob No.[protected]

I Gaurav Gera resident of D-1st 12 Ambedkar Nagar, complain about the sewage water supply in our homes rather than fresh water. Because of this dirty, unhygienic, bad smelling water we are unable to perform daily activities i.e bathing, cooking, washing clothes/utensils etc . And moreover by using this water in acute emergency people are getting I'll and it is causing infections . Lines of water supply are very old may it is broken and the fresh water is getting mixed with sewage water.Please look into the matter urgently and kindly take action ASAP . Thanking you Gaurav Gera [protected]

i am resident of 56, veer nagar, jain colony, near rana pratap bagh, Delhi-7. I have made no of complaints regarding the overflowing sewer in front of my house. YOur officials sitting at R.p.bagh, your JE Mr Mam chand yadav have been approached so many times but no action has been initiated. I would request you to take immediate action as all the residents around us are at great difficulty.

My K No is [protected]. I got water connection wef 11 Apr 2014 and using water from same date. though I paid development and other charges for water connection of DJB on 07 Dec 2012. I am Defence offficer posted at Kargil and due to field posting my family resides at R-85, G/F, Khirki Extn, Malviya Nagar since Apr 2014. Prior to this house was unoccupied. Water bill No.[protected] dated 11 Sep 2014 amounting Rs. 6034/- received with regular water charges of Rs. 419.53 and arrears of Rs. 5613.65. Reason of arrears not known as my family using DJB water from 11 Apr 2014 and all proof regarding purchase and fitting of water meter, electric motor, etc with same date al ready submitted to DJB office at Saket. Being Defence Officer posted at kargil, not possible for me and my wife to run from one office to another for correction of bill being far away. Please rectify the bill by waiving the arrears, which is incorrect and issue revised bill of Rs. 419.53/- which is actual water charges to enable me to pay by due date i.e 29 Sep 2014. Thanking you KISHORE PRASAD CHOUDHARY SR ADM OFFICER HQ 762 BRTF, C/O 56 APO

sir/madam M/S Beni Sweets, L-35, Vijay chowk, laxmi Nager Delhi-92 is secreatly took a unauthorised connection at the back side lane of his hotel (Lane Where cooking is done by that M/S Beni sweets) and uses thousands of litres of Delhi Jal board water. The preparation of sweets, washing o[censored]tensils of that commercial shop, workers are taking daily bath, washing their cloths, washing of road/lane, washing of that shop etc are frequently done with that unauthorised connection. we have lodge so many complaints but due to his high influence in local DJB office of preet vihar no action has been taken against that commercial sweet shop. kindly take suitable action at the earliest please. Yours faithfully Ram singh

Earlier I made a complaint vide complaint no.[protected]dt.5th Sept., 14 for clearing the blocked sewer line.Some days back it was cleaned but again now it is full. So, the blockage was not cleared. Pl. get the blockage totally cleared by using pumps/mechanical means & ensure that line is cleared through out upto the header where it is further draining to avoid any further inconvinieance to the residents. regards Brij Prakash D-11/116, sector-8, Rohini, Delhi Mob. [protected]

I am residing in D-83, East Uttam Nagar, Near New Holy public school, New Delhi-110059. for the past few days drinking water supplied is contaminated by mixiing of sewage water in it. I have already lodged a compliant regarding contamination it has been attended but in vain. There is still contamination in drinking water . Water is black in colour with foul smell in it . It is requested to look in to the matter as it is very serious issue because it can cause ailments.

kno-[protected], sir, its very much negligence and careless that from last one year meter reader is not taking reading while meter is in working, and we are paying very much amount so i i would request pls take proper action. thanking you. Dr. Mukesh Kaushik j-51c phase-1 Ashok Vihar Delhi.-110052 mob- [protected] R.W.A. MEMBER.

महोदय, मैं 184 D PKT GTG ENCLAVE, NANDNAGARI, DELHI - 110093 में रहती हूं मेरा पानी का कनेक्सन नम्बर - [protected] है, मुझे बड़े खेद के साथ यह बताना पड़ रहा है कि मुझे आज तक पानी का बिल प्राप्त नहीं हुआ है, जबकि मैैने नया मीटर भी सबसे पहले लगवा लिया था | बिल न मिलने के कारण समय पर बिल नहीं भरा जाता तथा बिनी वजह पेनाल्टी भरनी पड़ जाती है जो कि सर्वथा अनुचित हैै | दूसरी शिकायत यह है कि जो बिल बनाया जाता है वह बिना मीटर देखे अपनी मर्जी से बना कर भेज दिया जाता है जोकि बहुत अधिक होता है| हर बार मुझे अपना बिल बनाने के लिये लाइन में लगना पड़ता है तथा अतिरिक्त पैसा भरना पड़ता है| इसलिये आपसे नम्र निवेदन है कि मेरा पानी का बिल समय से मेरे घर पर भेजने की कृपा करें जिससे मैं उसे समय रहते भर कर दन्ड देने से बच सकूं| धन्यवाद प्रार्थी सविता नेगी म न - 184 D, पाकेट - ई जी टी बी इन्कलेव, नन्दनगरी दिल्ली - 110093 फोन नं - [protected] ई मेल - [protected]@rediffmail.com

This is to inform you - My New K NO. is [protected] - No one comes to check the reading of the meter - I am not getting bills on time - I had to get a bill from your good offices as no bill was received for 3 months - There is a surcharge of 1827. 48 which has been charged due to the negligence on part of Water department - There was a previous balance excess that was paid by us and not adjusted in the current bill - I request you to update my bill on your site so I can pay my water bill asap

I AM LEAVING IN H.NO. 223, GALI NO.10 AMRITPURI-B, GARHI, EAST OF KAILASH, NEW DELHI-110065. LAST TWO DAYS NO WATER IN HOUSE. HALF GALI SUPPLY FULL WATER, BUT AFTER HALF GALI NO WATER DROP. PLEASE CHECK SUPPLY AS SOON AS POSSIBLE. WE HAVE FACED MANY PROBLEM WITHOUT WATER

Dear Sir, I SKSOOD, Vice President, Residents Welfare Association, SFS Flats, B-Block, East Of Kailash, opposite Chandra Arya Vidya Mandir School, New Delhi-65, writing to you on behalf of the residents about our grievances pertaining to Delhi Jal Board regarding the pitiable conditions prevailing in our pump house complex of the colony which is supplying potable water to the residents of the colony. 1.ABOUT THE PUMP HOUSE COMPLEX A. There is a huge crack in the western side wall of the pump house emanating right from the ceiling top and running thru the wall right up to the floor consequently this wall may collapse anytime resulting into huge loss to the property of the pump house complex. B.The lids of the openings of the underground water tank have been badly eaten by the rust and thus are totally finished with the result that unwanted dust, waste material, rainwater always keep on falling into the underground water tank.The openings are temporarly covered by the card boards and wooden planks which get spoiled very oftenly.Further in case of heavy rains when the pump house floor gets flooded with rainwater, the flooded rain water starts flowing into the under ground water tank .This is very harmful for the residents as waterborne diseases may spread in the colony.Not only this algae (green fafundi) has grown allalong in the pump house complex over the top of the undergroundtank. C.The walls of the pumphouse complex need immediate plastering and white wash as probably during last 30 years this point has seldom been taken care off. 2.ABOUT THE POTABLE WATER DISCHARGE PIPE LINE There are total no. of 6/7 bends in the 4inches discharge pipeline supplying water to the complex which keep on leaking very frequently and quite oftenly as the bends are not propely sealed by soldering with ranga(lead) and instead plugged by inserting sutely (rassi-jute) into bend joints.The jute of the jute-plugged joints gets dissolved into the water running thru 4" dischrage water line after sometime and thus these joints starts leaking.Even these dissolved jute contents get supplied to the residets alongwith the water and matter has been repeatedly braught to the notice of concerned ZE but all in vain. These complaints are existing for the last few years and have been repeatedly brought to the notice of cocerned XEN, ZE, AE and JE of the area and no.of times.Even a written complaint was also given to the cocerned XEN on 16th July, 2014 with a copy to Chief Engineer of our zone also on 16.07.2014.As a follow up no of reminders calls have been made to concerned XEN and ZE but no remedial action has so far been taken in this matter for the redressal of our above mentioned problems which are quite serious in nature . Hence we the residents have left with no other choice except than to approach the public grievance cell for immediate solution of our problems.It is hoped that the immediate solution shall be found for our pump house problems Thanking you. Satyendra Kumar Sood Vice President-RWA SFS FLATS, B Block East of Kailash, New Delhi-65. Mobile No.[protected] C.

Dear DJB, My Name is sandeep tiwari living in karawal nagar delhi-110094. I have applied new water connection on 25-Jul-2014. But yet connection are not available in my home. Some body in Delhi jal bord emloyee want a extra commission for provide new connection. It is corruption case please do the need full. Thanks & Regards Sandeep Tiwari [protected] [protected]@gmail.com

i am the resident of sreshtha vihar, near anand vihar, delhi-92. no person comes for taking the meter readings and we donot get bills on time and when we get bill it includes late payment charges and the meter readings are false. bill dated 07/09/14 meter no. NA, bill no.[protected], meter reading-NS. readings are not clear, no one comes for taking readings and false bills are made. area code: A-17, yojana vihar meter reader: EZ2/251/METERED

With due respect and humble submission, I beg to state that myself Shri Amarjit Singh has been getting faulty water bills for the 1st floor of my residence, wz- 215a virender nagar gail no. 2 New Delhi-110058.
this complaint is meant for bringing to your notice of the faulty water bills for the last two occasions ( bill id.[protected] and[protected] which amounted Rs. 6150 and Rs. 6307 respectively and my KNO NO: [protected]
So i request you to look into this matter and do the needful urgently as it is really difficult to pay such huge amounts .

AMARJIT SINGH
WZ-215A VIRENDER NAGAR
STREET NO. 2 ND-58
PH- [protected]

I am resident of keshav puram
Address:-
Ramesh kumar kamboj
C-5/104-b, 2nd floor
Shalimar bagh
New delhi-110088

M:-[protected]

1 have received a bill of rs 16000 as compared to last bill of rs 8, 000 which is not correct
I have registered my complaint with your djb, ashok vihar office, an attendent came after 3-4 days just to tell us that you have to take your meter to the company which we tell they will check it & give u back by 3-4 days, in the mean time you have to arrange for a stand by meter, take the meter out & install it again

Its not our duty to take the meter out & take it to the private company for checking
What kind of customer service you r gving to your consumers after going private you r harrasing us for such inflated bills, so please look into this matter & revert back asap

From,

Vivek kamboj
M:-[protected]

Dear Sir,
Myself Rajesh S/o Sh. Hari Ram, living in WZ-67 Budhela, Vikas puri, New Delhi - 18. We are receiving contaminated water (mix with Sewer water) for past several months. Despite repeated complaints no action has been taken so far. Your employees just come and see and don't do anything. I have complained to Sh. Rajesh Junior Engineer, at Vikas Puri park several times but he doesn't even register my complaint and formerly says "Ho jayega". Our hole family got patient of Acidity, Diarrhoea, Vomitting and several other stomach problems.
As per above compalint, please do take some serious action and make sure that we recieve 100% sure water as you are advertising. Also, if possible please give me the detail in my email id ([protected]@gmail.com)

Thanks
Rajesh
Vikas Puri

Sir, My name is Deepak Bothra, from L-2/45, Top Floor, Shastri Nagar, Gali no.11Delhi-52.I want to draw your kind attention regarding huge wastage of water & revenue loss of DJB. The Fact is that upper ground floor of L-2/45 has been taken a water connection in the name of Smt.Bhagwati Devi. But Water Meter is defective & It does not show any reading.so they misuse of water by over flowing continue for 1-2 hours(Specially at night 8.30PM Approx).I have already asked him to avoid the misuse of water but all in vain. So as a result of such type of practice, I have suffered a huge loss due to my roof has been badly damaged.& On the other hand. you have also loss of revenue which you will get 3 times(Approx) of Current Bill amount if Meter is in well condition. Hence you are requested to look into the matter & Instruct the concern officer to look into the matter & Take appropriate action against such wastage.

To, The Asst Engineer (Civ) / The Executive Engineer (Civ) Delhi Jal Board, D Block (Behind Bharati College ) New Delhi -110058 Sub:- Distribution irregularities of water on water Tanker No:- DL-1L R-0600 Sir, 1. We would like to draw your kind attention toward the irregularities in water distribution on Tanker No. DL-1L R-0600 in locality of Mahavir Enclave street No. 11Palam Dabri Road, Gurudwara gali New Delhi- 110045 2. The mentioned Tanker No issued on the name of NIRMAL & RAJBALA THAKRAN (Their addresses are given appended below) Add:- RZ/H/19 A, Street No. 11, Mahavir Enclave Pt - Ist ND- 110045 Add:- RZ/H/30, Street No. 11, Mahavir Enclave Pt - Ist ND- 110045 3. The tanker which is issued for the public not for the specific individual. But these people unload the full tanker to their respective godowns (House tanks). Due to that the rest of the people in locality didn’t get the water for drinking even. Hence it is requested to you please take proper action against this matter. Action required by us 4. Please transfer it issuance to the some other responsible person so that people get water equally or please stop this tanker immediately as it is becoming the “the apple of discord “ in the locality. 5. It is forwarded herewith the photograph of people unloading the tanker in their godowns. Your’s faithfully Sufferer people from Mahavir Enclave PT Ist Palam Dabri Road Gurudwara Road New Delhi- 110045 Copy To- 1. JE (Civ) Delhi Jal Board ‘D’ Block Janak Puri( Behind Bharati College ) - For info and necessary action please. New Delhi- 110058