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Delhi Jal Board Complaints & Reviews

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Updated: Sep 4, 2025
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J
Jaskirat Singh Khandpur
from Delhi, Delhi
Apr 19, 2018
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Address: 110051

Respected sir/madam

I am one of the resident of gagan vihar which comes under the jagat puri. Our area is suffering from highly dirty and smelly water from past one week which is not even suitable for washing and cleaning purpose, no one can even think of drinking it. It smells like it comes from some dead bodies. Please help us in this matter since it becoming a serious issue and already made some persons hospitalised.
We hope that our government will take some strict action in this matter so that we can proudly say that we are delhities

Yours truely,
Jaskirat singh khandpur
Resident of india
Delhi Jal Board customer support has been notified about the posted complaint.
We, resident of Bal Udhyan Road, Uttam Nagar (Nr GopalJee Dairy), are facing lot of issue due to non supply of water from past 2 days. There is no water supply in whole locality. Can someone please look into this issue.
KNO - [protected]
I was a tenant to aforesaid KNO from dec 2015 to July 2017 and received water bill for rs26k.
Request you to check, as 26000 is very much for 20 months, further my landlord is asking me to pay all this amount.

Waiting for prompt response.
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    sunischay kumar
    from Gurgaon, Haryana
    Apr 19, 2018
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    Address: New Delhi, Delhi

    We are residing at kh. No.782, mandir wali gali, near parmanand nursing hostel, opp. Canara bank, kamal vihar, burari, delhi-1100084. Dirty and smelling water has been supplying in our area more than 15 days. I have registered my complain no.[protected] dated 30/3/18 vide my k. No.[protected] in name of sunischay kumar.
    Also i have reminded two times on customer help line.
    I again lodged my complain that from last two days (17/4/18 and 18/4/18) again the supply of water is dirty and smelly. Whereas, i received a message on 19/4/18 at 5 am. That complain has been resolved (Remark - attended).
    But, still quality of water is poor.
    Hence. I request you to kindly take prompt action and let us know the reason of this type dirty water.

    Regards
    Sunischay sharma
    Ph.[protected]
    Delhi Jal Board customer support has been notified about the posted complaint.
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      A
      Akash2807
      from Kolkata, West Bengal
      Apr 18, 2018
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      Address: 110045

      Hello sir,

      I have applied for a new water connection on 29th dec 2017 at kakrola mod office of djb. But even after 4 months the status is showing that the file is pending for 'field inspection'. Can you please help in resolving the matter as i have tried to follow up multiple times in the office but not getting satisfactory response.

      Thanks
      Akash gupta
      [protected]
      Flat a2, rzf-1/115, mahavir enclave-1, new delhi-45
      Delhi Jal Board customer support has been notified about the posted complaint.
      Apr 18, 2018
      Updated by Akash2807
      File no- 198182
      SUBJECT: Installation of the new connection (NEW KNO: [protected])
      I have applied for a new water connection on 19th May 2018 at Mohan Garden office of Delhi Jal Board, it was sanction new water connection and I have paid - 9252 INR Amount for New Connection Bill on 09th June 2018. (attached herewith)
      But till now, my new connection has not been installed with DJB main line to my house and I haven't got meter also,
      I have saver time verbal complained via phone on Delhi Jal Board help desk –[protected], they issue me complain number: 074997.
      Till date action has not to be taken care of by DJB team.
      Subsequently several requests to “Delhi Jal Board help desk” team members, then they have provided me one number: Mr. Ankit his mobile number (+ [protected]), I have tried to follow up him almost 100 times by call this person is not giving the satisfactory response and not attending call several times.
      Therefore, till date, my new connection has not been installed at my house.
      Request you to DJB higher management please help to assign some person for fixing of the new connection.
      This is for your support/cooperation exhibited to the above request and do the needful, please.

      Thanks
      SATISH KUMAR SINGH
      House No. 12 A, Gali No. 04,
      Ramchandra Enclave
      Mohan Garden
      New Delhi -10059
      satish59's reply, Jan 13, 2019
      i didn't get any response on the above complain...
      SUBJECT: Installation of the new connection

      I have applied for a new water connection on 30th July 2021 at Mundka Division office of Delhi Jal Board, it was sanction new water connection and I have paid -4973 INR Amount for New Connection Bill on 13 aug 2021.
      But till now, my new connection has not been installed with DJB main line to my house and I haven't got meter also,
      I have saver time verbal complained via phone on Delhi Jal Board help desk –[protected], they issue me complain number: 249625
      Till date action has not to be taken care of by DJB team.
      Therefore, till date, my new connection has not been installed at my house.
      Request you to DJB higher management please help to assign some person for fixing of the new connection.
      This is for your support/cooperation exhibited to the above request and do the needful, please.

      Thanks
      BHUPENDER KUMAR
      House No. 24 B, Khashra No. 101/19,
      Amar colony Nangloi
      New Delhi -10041

      delay regarding new connection - Comment #3897519 - Image #0
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        R
        R. K. Das
        from New Delhi, Delhi
        Apr 16, 2018
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        Last few months it is observed that water supplying by djb in the above area is having very bad smell. Suspect that sewer water is fed through the pipe line. Very little days residents get good quality water. It is a matter of shame that after 70 years of independence govt cannot supply clean / good quality water to the residents/citizens. Request concern authority to look into the problem being regularly faced by the residents and ensure that only good quality water is supplied.
        Delhi Jal Board customer support has been notified about the posted complaint.
        I would like to inform that K No. [protected], i got bill excess but water does not come in my area daily, i want to bring your kind notice that water comes in my area afer 3 or 4 days interval. My meter reading is ok . Present reading is showing 180.
        Water not coming in Bangali colony since last night don't know what's happening here .
        Last few months it is observed that water supply is very bad by djb in the RZC -133, street no-10, Mahavir Enclave . It is a matter of shame that after 70 years of independence govt cannot supply quality water to the residents/citizens. Request concern authority to look into the problem being regularly faced by the residents and ensure that only good quality water is supplied.
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          S
          Sanjay202
          from Jodhpur, Rajasthan
          Apr 16, 2018
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          Address: New Delhi, Delhi, 110059

          Since past 1 month, we are getting very dirty and smelly contaminated water in d-2 block, jeewan park (D-2/80 to d-2/ 02). Many people have fallen sick also. We are not able to use the water even for bathing as it's very smelly. The water is so dirty its almost black in colour. We are facing a lot of problem because of this. Please look into this matter as soon as possible.
          Delhi Jal Board customer support has been notified about the posted complaint.
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            V
            vishalvicky
            from Noida, Uttar Pradesh
            Apr 16, 2018
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            Address: New Delhi, Delhi, 110089
            Website: DELHI JAL BOARD

            I am a resident of g-4/116, 2nd floor, sector-16, rohini, delhi-110085, new delhi for last few days we are not getting water on regular basis. We have watch out for water for whole day whether it is night or morning or evening. It is not feasible for anybody to go and check the water for all the time. Beside this there is no fixed time when we will get the water.
            So, it is humble request to you, if it not possible for you to provide water for 24 hours then at least three / four hours of continuous supply of water so that we can fulfill our basic needs.

            Treat the mail as most urgent, as we are in very desperate condition and looking for every drop of water to fall from the tap.

            K no-[protected]

            Regards
            Vishal
            G-4/116, 2nd floor,
            Sector-16, rohini
            New delhi - 110085
            Mobile no - [protected]
            Delhi Jal Board customer support has been notified about the posted complaint.
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              R
              Robindra
              from Delhi, Delhi
              Apr 15, 2018
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              Address: 110030
              Website: Nil

              I own the Property No. 27B & 28B, Kh. No.563, Sultanpur Colony, Sultanpur Village, New Delhi. For this property I applied for a water connection in 2016 as per yellowish green receipt with Consumer No. 13403, Diary No. 403 dated 10.03.2016. But I have still not got water connection, though as per rules a water connection is reqd. to be given in 45 days.

              Now since the Sonia Vihar Water Supply line has come to the lane on which my property is situated, almost all houses on this lane have got water connections from the Sonia Vihar line. To the best of my knowledge some of these houses have multiple connections which needs to be checked.

              Now I request water connection may please be given to me immediately.

              Thanks

              Robindra Gupta
              +1 photos
              Delhi Jal Board customer support has been notified about the posted complaint.
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                1
                1to 100
                from Mumbai, Maharashtra
                Apr 14, 2018
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                Address: New Delhi, Delhi, 110019
                Website: [email protected]

                I lodged a two complaint in 1916. My complain no. [protected] and [protected] dated on 24/03/2018 due to "i have received a bill but without meter reading.
                I am surprise without my or my family concern department has been closed the case and send two sms as below mentioned:
                1)" your concern with reference id [protected] for the kno. [protected] has been closed dated "02/04/2018
                2)" your concern with reference id [protected] for the kno. [protected] has been closed dated " 02/04/2018.
                How it is possible i don't know. Who is responsible?
                Again i request you kindly arrange and send us as per meter reading bill or your suggestion by letter.

                C - 15 dda flat kalkaji
                And c 16 dda flat kalkaji
                [protected]
                Delhi Jal Board customer support has been notified about the posted complaint.
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                  S
                  sanjeev k sharma
                  from Delhi, Delhi
                  Apr 12, 2018
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                  Address: New Delhi, Delhi
                  Website: delhi jal board

                  Plz note i live in b -20 katwaria sarai lig dda flats phase - 1 new delhi -110016, this is to inform you that our sewer line is getting blocked frequently & sewer is damaged too, i had talk with junior engineer, he informed me we r lacking in funds, kindly look into the matter & get the line changed as it is 40 years old sewer. Very frequent blockade of sewer results in mixing with drinking water & is a health hazard. Plz oblidge before break out of serious illness in the area. Regards
                  Delhi Jal Board customer support has been notified about the posted complaint.
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                    A
                    akmanju62
                    from Delhi, Delhi
                    Apr 11, 2018
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                    I lodged a complaint on 1916 a few days back ref no [protected] regarding dirty and smelly water but no action of any kind taken by authorities. the quality of drinking water is just like sewer water directly coming to our taps .
                    address
                    Ashok nagar north east delhi RWA
                    D 730/35,
                    gali no. 12
                    Ashok nagar Delhi-110093
                    ANIL KUMAR SAXENA phone no [protected]
                    Delhi Jal Board customer support has been notified about the posted complaint.
                    Sir,

                    With due respects I wish to state that the sewage in House No.21/33 B, Tilak Nagar, New Delhi is blocked. Due to this reason water is not flowing freely into the drain. You are requested to kindly look into the matter and get the sewage treated at the earliest.

                    Thanks,

                    Residents of Block No.21,
                    Tilak Nagar,
                    New Delhi-18
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                      A
                      AshishSharma04
                      from Coimbatore, Tamil Nadu
                      Apr 11, 2018
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                      Address: 110087

                      The zro
                      Delhi jal board
                      Paschim vihar delhi

                      Sub:- application for the system up gradation of the newly installed meters

                      Respected sir/madam
                      With all due respect i would like to draw your kind attention towards the non-up gradation of the newly installed meters in our locality gh-14/paschim vihar.
                      Delhi jal board officials have installed the new meters in our locality gh-14/paschim vihar, on[protected].
                      Despite being the meters we are getting the bills without any meter reading.
                      We would like to request your kind self to please upgrade your system with all necessary information required, so that the billing will be done according to the meter readings.
                      Thanks
                      Sincerely
                      Dr. Ashish sharma
                      C/o sh. J. C. Goswami
                      Gh-14/1198
                      Paschim vihar delhi

                      K. No.-[protected]
                      Delhi Jal Board customer support has been notified about the posted complaint.
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                        U
                        uppal shalu
                        from Delhi, Delhi
                        Apr 11, 2018
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                        Address: New Delhi, Delhi, 110019
                        Website: Delhi jal board

                        There is no water supply in govind puri street no 4. Only 15 minute water supply is available in morning 4:15. After that there is no water supply from djb. Residents are facing difficulty without water. This is happening every year in summer. I don't understand what the delhi government is doing in this matter. Everytime if we call to customer care they asked to visit nearby djb office or talk to je or someone. Finally there is no solution from last 4 year and people are fedup here. Pls provide some solution for the same.
                        Delhi Jal Board customer support has been notified about the posted complaint.
                        delhi jal board water supply issue at govind puri street no 13 hpuse no 1523 There is no water supply in govind puri last 4 days getting so much problem
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                          S
                          Sandy@18
                          from Delhi, Delhi
                          Apr 9, 2018
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                          Address: 110092

                          I am resident of d-5, main market shakarpur, east |delhi-110092, and dirty water is being supplied in "shakarpur" - east delhi. Water is so dirty that you would not like to take bath. It has foul smell. People are forced to buy ro water purifiers which is not required for delhi. Maintenace cost of such purifiers is also too much which people have to bear when "dirty water" is supplied by "delhi jal board (Djb)" in "shakarpur" (East delhi).

                          I request djb to inspect and supply good quality hygienic water for residents of shakarpur (East delhi).
                          Delhi Jal Board customer support has been notified about the posted complaint.
                          Hi Team,

                          Since last three month no one has taken any reading till now. They simply put room is locked and put some random amount in the bill.
                          My kr no is [protected].

                          We hardly use water in day to day and not crossing the montly limit but still they genrates 500 bill every month.
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                            I
                            Itz Maah Life
                            from Delhi, Delhi
                            Apr 7, 2018
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                            Address: New Delhi, Delhi, 110085

                            Hello
                            Dear sir/mam
                            I am resident of sector 2 Rohini. We have facing problem of water supply in our area, since 2007 it seems to 10 years we are facing same problem. We registered compliant regarding this many times but we didn't get satisfied from delhi jal board's service. Nobody had taken any of action to resolve our problem. We tried to contact sector 3 water supply office but they didn't resolve our problem and always avoid by giving stupid excuse. By chance water supply starts, water which came from tap was very dirty and yellowish in color. Now there is no water. It's very difficult to survive because it is effecting our day to day and health also. You should have to resolve our problem.
                            We are living in Rohini sector - 2 pocket - 6 H. No 725
                            Plz reasolve this as soon as possible
                            Regards
                            Annu
                            Delhi Jal Board customer support has been notified about the posted complaint.
                            Dear sir,
                            May we request to kindly arrange for sending scavenging machine for clearing of Blockage of Sewage line between I-11 (Satsang Guru Nanak Darbar) Gurudwara to I-15, Lajpat Nagar-3rd, New Delhi-110024. Regards

                            AMARJIT SINGH
                            I-15, Lajpat Nagar-3rd,
                            New Delhi-110024
                            #[protected]
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                              D
                              drnav217
                              from Delhi, Delhi
                              Apr 6, 2018
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                              Address: New Delhi, Delhi, 110033

                              I have a medical dental center in majlis park adarsh nagar, from last 3 months very irrgular water supply even no water supply from last 20 days. Due to this my medical center suffer bcoz no proper cleaning and sterlization done. I have complain twice on 1916.. Got complain number but no response till date. My connection is commercial, and i am paying even more for no water i got. Pathetic service. Feels helpless.
                              Delhi Jal Board customer support has been notified about the posted complaint.
                              K no is[protected], Address is B 458 Majlis park New delhi-110033.
                              Still no response.
                              Install the bill generation software. But it is not validated the k . NO.

                              Please look into the issue.

                              K. No. [protected]

                              Pawan sharma
                              RZ-7B, BLOCK-1B, SYNDICATE ENCLAVE, RAGHU NAGAR, NEW DELHI - 110045
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                                R
                                Rakesh1471
                                from Delhi, Delhi
                                Apr 6, 2018
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                                Address: New Delhi, Delhi, 110018

                                Ram nagar area in tilak nagar is getting sewaged water for the last 15 days. The water we are getting is black and smells of sewage. The water line was dug up twice but no solution could be found. After that repeated requests have not yielded any results. Kindly look into the matter as early as possible as there is no source of getting drinking water.
                                Delhi Jal Board customer support has been notified about the posted complaint.
                                Sir,
                                I live at Inder enclave ph-2 Kirari Suleman Nagar. There is no water supply in our locality and water supply by Delhi jal board is very dirty like drain water. Full of contamination and very foul rotten fish smell. Water supply after 4-5 days but supply water is not used as drinking or other works .. please solve these problem .
                                In Ram Nagar Area Gali No 1, PIN Code 110055, there is very poor supply of water in some house holds and the tap water is being used for construction of the house by putting water motor in line.

                                residents of Ram Nagar
                                Gali No 1
                                Pin 110055
                                My new kno - [protected]. Bill no[[protected]] for period 9 Nov 2017 to 24 March 2018, showing Bill Basis : Provisional: Policy Average, please check on your side, Please send amended bill at your earliest to enable me to make payment in time as usual. Thanks
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                                  A
                                  akumbhat
                                  from Delhi, Delhi
                                  Apr 6, 2018
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                                  Address: 110031

                                  I am a resident of rajgarh colony gali no.1 satsang marg, delhi. I am experiencing smelly black water from past two week which is not even suitable for washing and cleaning purpose, no one can even think of drinking it.

                                  It smells like it comes from some dead bodies. Please help us in this matter since it becoming a serious issue. I have already complained about it in edmc website but doesn't think any reply would ever come.
                                  +1 photos
                                  Delhi Jal Board customer support has been notified about the posted complaint.
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                                    san5883
                                    from Noida, Uttar Pradesh
                                    Apr 5, 2018
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                                    Address: 110092

                                    I sandeep kumar is resident of f-217a mangal bazar laxminagar delhi-92. Water supply is not coming since 9 o'clock in morning. Yesterday we have faced the same problem. It is very difficult for us as there is no water since morning. It is usual to face water problem in this area sometime dirty water with bad smell sometime shortage of water supply. I have complained several time but there is no solution provided pls look into the matter urgently as without water in this hot summer season it is difficult to survive.
                                    Delhi Jal Board customer support has been notified about the posted complaint.
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                                      V
                                      vik stein
                                      from Chennai, Tamil Nadu
                                      Apr 5, 2018
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                                      Address: New Delhi, Delhi, 110026

                                      It is shameful to state the situation of water supply in one of the most affluent pockets of delhi (West punjabi bagh) where the water supply from delhi jal board has been contaminated with adulterants and smells of sewage water for last 3 weeks.
                                      Even the water purifiers can filter this water and daily chores for our kids have become a big problem as we need to use mineral water for all the activities from brushing in the morning to washing utensils.

                                      Cant believe that we are running digital india campaigns on one hand and on the other we cant ensure clean drinking water to the people residing in the capital, puts me to shame to think about the plight of my fellow country man residing in rural pockets and rest of india.

                                      On reaching out to the local jal board office they come out with some excuse on digging activity happening somewhere, without providing any solution or any kind of assurance.
                                      Delhi Jal Board customer support has been notified about the posted complaint.
                                      KNO NO. [protected]
                                      11778 Third floor lane no 6 Sat nagar Karol Bagh.
                                      Firstly there was no supply for last 1w days.
                                      Now there is water in lane with minimal pressure but consumers at start of lane suck up all water with their HIGH POWER MOTORS so it's an extended water crisis now. It's suicidal situation now without water
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                                        R
                                        Raj Gali no. 60
                                        from Noida, Uttar Pradesh
                                        Apr 5, 2018
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                                        Address: 110034

                                        The construction of house at du-81, pitam pura, new delhi-110034 is at digging stage of foundation. There is continues water coming out of ground as we start digging. The water is odourless and clear. We observed that the the source of water is from the base of rcc column of the adjacen house no. Du -82.

                                        This must be a leakage from the main water supply pipeline, in the service lane. The work has come to standstill for indefinite period.

                                        An immediate remedy is requested.
                                        Delhi Jal Board customer support has been notified about the posted complaint.
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