Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

I am extremely dissatisfied with the conditions at Guru Dronacharya Metro station (Delhi Metro).

The infrastructure at the station is not equipped to handle the rush during office hours. Every day the station is crowded beyond its capacity and the public servants at the station are of absolutely no help. They work as if they are doing you a favour and not their jobs. I guess that forget that their salaries come from the tax...

The payment of top-up, dated[protected]:05:17 Merchant ID[protected] is not received at DMRC end
Card Number[protected]
Reference Number -[protected]IGAPNICXO5...

Respected sir, House no 530 gali chaudhriyan najafgarh New Delhi is getting damaged and lots and lots of breakage is caused, beams and walls are getting cracks which are increasing very fast. I Abhishekjain is residing with my father aged 74 and mother 70 years . There is huge vibration when metro underpasses just like earthquake. Humble request to look into the matter as early as possible. Regards 🙏...

Dear Sir,

three is no feeder bus service from IGD metro to cargo terminal
shuttel bus which is running between IGI terminal to IGI terminal 3 is not allowing normal passenger, kindly find some solution for the connectivity between IGD metro station and delhi cargo terminal gate number 6.

Regards
Neelam...

Dear, Sir
I have taken the token from counter for palam from vaishali and for that the incharge person have taken 80 rs / per person..in total 160 for 2 ticket...i believed him as it was my first visit to palam metro...and as when i return from palam metro there they took 60rs/ per person..in total 120...
Soo just want to tell that this type o[censored]nethical task done my delhi metro employee..didn't expected it......

1. Line is way too long to even cut tickets took me 20 mins to cut my ticket at huda City centre.
2.no card payment nor UPI payment.
3. It's the captial of India and this too week.
4. Those machine don't work too (self ticket)
5. The coin usage is good but paper tickets that's wla waste of money and adding to the pollution.
What kind of service is the Delhi metro providing?...

People start taking pictures in the metro where other public also covered who doesn't feel comfortable.
Kindly take strict action few days then it can be controlled further....

My phone got stolen and i had flight to catch i went to the nearest police station and there were many more peple complainig about the same

no one is ready to even track the phone and no body and see its a big gang and a raqet of people doing it

i was tracking my phone and the guys were in the same metro line going here and there

who is responsible and what are the steps you guys are taking...

Dear Sir/Mam
I did a recharge of Rs.200 on both my METRO SMART CARDS from phonepe but the top-up machine is not working. It has been more than 3 weeks since I recharged, Its money has not been refunded in my account yet.

Smart Card Recharge Details
Smart Card Number[protected]Recharge of Rs.200)
Transaction ID- S2304180958230795281442
UTR:[protected]
Date:- 18 APR 2023 9:58 am
br...

I Miss my black color coat pant bag at Lal Kila Metro station at 8:38 PM on 23-April-23.
Bag contain one coat pant set (Grey) and Kurta Pajama (Yellow)....

Almost the entire stretch of central verge from Kashopur Depot to Sundar Vihar (under METRO) is without RCC Railing GRILL.
Please undertake its repairs and replacement so that the shrubs in certain portion of the central verge could be preserved.

At the same time, DELHI METRO is also requested to plant saplings/shrubs in the remaining portion of CENTRAL VERGE from Kashopur Depot to Sundar Vihar.
So the entire...

You are aware that the Pink Line tracks on route to Trilokpuri – Sanjay Lake metro station specifically in 15 block area are quite close to the Residents houses. The residents are facing a lot of issues due to the high noise level in the area when the metro train passes through. The sound level becomes intolerable during night and during morning hours. Residents of this area have bonafide grievances and we request you to please find a solution...

After recharging the smart card, when I put it in the top up machine balance amount is not shown...what should I do...

After recharging the smart card, when I put the cars in top up machine, balance amount is not showing..what should I do...

Morning time metro very slow today at 6:40am Naraiyna vihar to INA and totally slow metro and always early morning metro process very slow like any time same issue and Naraina vihar to ina 35 mint in metro though much time plz escalate this problem and solve it this problem convense to metro driver not talk to mobile phone...

I was entered from platform number 2 side at Shaheed sthal new bus adaa metro station on date 15/03/23 time around 15hrs. When I was entering from security check suddenly machine light gone and they told me to go to the other side, I asked them to check manually my little backpack on that they refused to check manually and the person standing to check me used inappropriate language like tu tadak that was not expected from a person like cisf...

I lost my helmet on 11 February at Mohan estate metro station and only1 month ago I brought that helmet which cost me Rs 600.

How irresponsible they are I am attaching my parking receipt. Please get me refund otherwise people will loose trust in DMRC if this will continue in future.

My Contact : [protected]...

Token machine is not working plz repair the Machine...

Respected sir/mam
Guard at toilets at metro station charge rupees 5 for urination but mentioned charges in written chart is rupees 2 and they argue if we ask about charges
So i request kindly resolve our problem as soon as possible...

Today when I went to nehru place metro station, security gaurd at scanning machine of bags misbehaved and threw my luggage out from machine. He said machine will b damaged with my luggage. N rolled back machine n threw out my bag. Even it was placed well, he just tried to bully without reason....