Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

Hi, i am a daily traveler of metro and since past 2 months i have been experiencing an issue on HUDA CITY CENTER. I have to travel to gurgaon on daily basis as i work there. I want to tell that i leave my house in delhi at 7:00 a.m every morning to reach the office at 9:00 a.m so that i can leave the office at 6:00 p.m which i do on daily basis and then try to rush to metro station so that i can save some time to reach my home back. But, i guess metro does not like that. Because it is not making my hectic schedule easy. The moment i reach to Huda City Center to board the metro around 6:25 or so it take 6 -7 minutes for a metro to come which brings more crowd to the platform as usual and then the worst part is entering into the metro with such a huge crowd because everyone wants to board that metro as it is already late from its schedule which was earlier 2-3 minutes time gap and now it is coming in a time gap of 7-8 minutes which sometimes goes to 10 minutes. I would like to request to the DMRC to please increase the frequency of metros on Huda City Center for atleast on peak time. 5.30-8:00 p.m. We all are facing this issue on daily basis.
This issue is also leading to accidents and thefts. Please do some action as early as possible.
Corona has gone and all companies are now working and open with full staff so the crowd is increasing like before the corona time

I am using DELHI AIRPORT LINE LAST THREE YEARS and using monthly trip pass card. In earlier practice at the time of exit from EVM gate machine showing balance TRIP and validity also but now last one year this facility is not shown in machine. Due to this we are facing problem to check about validity of my monthly pass.

Please look into the matter and revert.

I had parked my car at 10.21 pm
Duration : 1h 52m
I left at 00:05 hrs
Nehru Place Metro Station Parking (Epicuria)

Parking charges : 30 rupees upto 6 hrs (As per Delhi Metro Parking Charge rule)

I was asked to pay 60 rupees extra adding the night charges for 5 mins over 00:00 hrs which equals to 90 rupees for 1h 52m

I want to condemn this forceful collection of money happening in this Parking premises by the PARKING PERSON and want a proper investigation further . The car was not parked after 00:00 hrs .The time is coming up as 00:13 am in the slip as the parking incharge was asking for money .

I am liable to pay 30 rupees only. But i was forced to pay 90 rupees .

In Kashmiri gate i went for recharge gate no.6 they said maam plz take 700rs amount recharge but I refuse I only want 500rs recharge but he cut 700rs and recharged only 500 rs i get message that 700 rs amount is payed for recharge

Today morning female frisking officer misbehaved me very badly

Our station name is damaged from last 6 months and no repair is done (jafrabad metro station)

While frisking during entry of Mandi House station, a very ill mannered Cisf security women pushed me badly 2-3 times very rudely because of holding my phone and also snatched away my phone.
Location - Mandi House station, Violet line, Delhi metro
Time- 3:30 Pm

Stray dogs are causing scare and discomfort to commuters at FOB of Jasola Vihar Shaheen Bagh metro station.

This is to bring it to your notice that the metro (grey line) dwarka to Dhasa border
has a lot of mosquitoes in the evening ### specially which at times becomes intolerable for the travellers and might cause some mosquitoes born disease to citizens if not solved immediately.
Below I'm attaching a video but the mosquitoes might not be very much visible in that but kindly consider this complain

I go from Mansarovar Park to Keshav Puram by metro everyday but there is no attendant on the TVM machine for help and if I go to customer care for token, then a donkey type man in yellow dress talks very angrily He says it can't happen that there is no one on the machine Then he takes me to the machine, half an hour is wasted every day in all these programs. This is happening for 2-3 days at 2 in the afternoon

Yesterday my journey chandni chowk to MG road, I get one token, we given Rs 500 and counter man return Rs 350 so he Rs 100 not given to me it's not fare so please check and my balance return as soon as possible.

On Thursday 17- March- 2020, around 2:45 pm I was heading towards my home through noida electronic metro station…there this security lady staff misbehaved and abused me ..and didn’t allow me to enter in metro train. She didn’t allow me as I was have a little holi colour in my hair, so I asked her to let me use metro station public washroom to clean it … being a girl I can’t clean my self in front of the public . But she abused and shouted at me and told me to clean my self in front of everyone in the metro station..this made me cry and .. I want a strict Action against her as soon as possible ..as she violated the rules and humiliated and abused me in front of the public .

Today, i feel suffocate in the metro that's why i put my mask down from my nose and instantly on shastri nagar metro station the DMRC staff came and take a photo of mine and don't understood my problem and also misbehave and talk very rudely and also says that don't came in metro again and say to go out the metro. I request dmrc that take a action on it. Because of my suffocation problem i pay 200 to them.
The ticket id of challan is : 80704166
Operator : 004444
My metro card no. = 55966974
If possible pls refund my 200 and take action on this staff.

There is a problem of encroachment outside the main Entry/Exit gates of DMRC at many stations like Dwarka More Gate No 2, Nawada metro station gate no 3 & 4, Uttam Nagar East gate no 2 & 3, Tilak Nagar gate No 3 and Rajouri Garden gate no 4. Due to these encroachments free movement of passengers hampered and create nuisance. Please remove these encroachments for easy movement of public and clean Delhi.

I have a problem with my hinge in my laptop.It gas been only 2months .My laptop model is Dell New 15 Intel i3-1115G4 Laptop.

The problem is with Nirman vihar metro station here metro comes in every 10 minute not like every other station where it comes within 2 to 3 minutes it cause me to unnecessarily delay for my office this is happing from last 2 to 3 weeks also most of the time when Metro arrive it stop at laxmi nagar metro station then I have to wait again 7 to 8 minutes my 15 minutes way become 35 minutes due to this inconvenience, I took a metro just to saving my time but what is a benefit of this when I have to late in either way this is very disappointing, didn't expect this from Delhi Metro who have such wide network but still unable to manage it's late metro timing.

I am traveling from dwarka to najafgarh via metro-gray line. And for a three station route, the metro has been standing still at dwarka station for last 15 mins with doors kept wide open. This has lead to mosquitoes come inside the train and everyone in my sight is struggling to stay in the metro. Is this being done intentionally, are metros who cover hardly 5 minutes roite supposed to stand for 15-20 minutes at every station. Are waiting to catch dengue/ malaria or something.

We are daily traveler in metro from Trilok puri to Gurgaon but pink line service is too slow there are 11 minutes gap in metro some time it is 15 minutes.

Request to you please look into it and maybe decrease the time 5 minutes instead of 11 or 15.

Regards
Awanish
[protected]

Yellow line metro stops in the middle of the route and is delaying me by half hour approximately on daily basis

I regularly travel in delhi metro from Pul Bangash metro station buy from the last few weeks the office staff and the CRPF officials closed the only entrace gate of Pul bangash which is causing a lot of troubles to it's travellers. Due to this, everybody will get late to their works or some of them are getting deductions in their salary. If we asked about the reason for the same they don't have any answers for that.
Please provide us answers why they are causing such troubles to the people who are using their services.
We need answers