Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

I travel from Mayur Vihar-I to Rajiv Chowk everyday to work. Very disappointed to see that the incoming train (from NOIDA) gets delayed during peak hours when this can just not be afforded. The screen flashes 4mins, then 5 then 6, sometimes upto 8-12mins! You should understand that in a fast-paced metropolitan life, your service, though indispensable, is loosing its lustre. Is DMRC not able to keep pace with the growing demands? And why is this problem mostly with the blue-line commuters? Do they pay you lesser than the others? Moreover, during PEAK morning hours of office/college commute, only 6-coach trains are used when 8-coach trains are available! (I've witnessed continuous 8-coach trains, 3 times in a row after 10am many a times. No co-incidence this is). I wonder how such mismanagement can occur in a highly competent environment like yours. Please resolve this problem, I believe that change will occur within a few weeks. I have posted the same query on the website too, but did not receive any acknowledgement mail. I wish that the way metro has revolutionized Delhiite's lives, it will continue surprising us with quality service.

Here i want to complaint against the DMRC. i am working in gurgaon and lives in Laxmi Nager. in Laxmin Nager Metro station at morning time a lot of people are there to entering in coach, and no gaurds are there and when the train is coming people are pushing to all its a very bust time to travel with metro. and same condition at eving time.

Respected Sir,

I’m Vivek Kumar Sharma, I put up
at Shahdara. My Apple Iphone 5
(MD298HN/A) (white colour, 16GB) has been stolen at Shahdara metro station in
“shahdara-rithala “ metro. The Apple ID of my phone is [protected]@gmail.com. When I
tried to contact police about this matter they said dat it’ll take take 6-7
days to process this complaint. Sir, please try to help me as in 6-7 days the
phone can be sold or damaged by anyone. Sir, It’s a heartly request please try to find it early as the
phone is of my hard earned money.

IMEI no. of phone – [protected].

SERIAL no. – C39JVCXYDTWF

Thank You .

VIVEK KUMAR SHARMA

Dear Sir/ Madam, My name is Ravi Shankar Ravi. On 27th I was travelling by Metro from Govindpuri to GTB Nagar. In mid of the way at central Secretariat somebody stolen my purse from my bag. There was following items in that purse : 1. Voter ID Card 2. Pan Car 3.Driving License 4.Cerdit card 5. Debit Card 6. Aadhar card I am not worry about the cash but i would like to request to concern authority kindly help me to find the...

sir, i was travelling from central secratriate to chandani chowk on 29 nov 2014 at 2:00 pm.as i entered the stairs of chandani9 chowk metro station for exit my red color wallet containing 10, 000 rs, two gold rings, 3 pendrives and many more things was stolen from my bag.Immediately i gone to csif but they shown very casual attitude as theives are their friends.pls help me taht ammount wallet and pendrives means a lot to me. smita

Dear sir i am mukesh verma profession finance manager in private sector and are using metro since starting now the problem is the kirti nagar metro station i can not cross the road, a lot of traffic come both side nobody facility for road crossing like subway or padestrain. due to joint pain in my knee. secondle, the maintainance of dmrc are now so poor from jhilmil industrial metro station to kashmiri gate.and unknown person are ready to attack to cut the pocket and other like everything.so i humble request you to pl. take immediate action for cleanless and take care of CISF of any metro station alongwith maintainance, and 1st priority of kirtinagar metrostation road crossing any type of arrangement. THIS IS OUR NEED B, cause a lot of investment in metro project if we do, t get facility then all are useless. regards Mukesh Verma [protected]

This whole incident took place between 6:00 to 6:30 am in the morning on 27/10/2014 (Monday ) at New Delhi Metro station . I was travelling from Chandni chowk to Rajiv Chowk . I was pushed out from metro by a commuter named Rajinder Kumar, while being pushed my leg got stuck between the platform and metro which could have been a disaster for me . On being stopped the person told me that he is working for metro police and started abusing and fighting with me and I was informed that he will lock me in jail for the day. I am an educated citizen and am totally aware of my rights .I accompanied that person upstairs and asked for the person in charge and requested him to check the video recordings, on being questioned the person was found guilty and agreed as well to his mistake . I filed in a written complaint against the employee and was informed that as soon the station manger comes in the morning he will get in touch with me and take the required action against the employee. But it has been more than 24 hours and no one got in touch with me and no action has been taken till yet . No staff or security was present at the platform for help and the way the metro employee reacted can cause disasters for metro commuters in future . If this is the safety and assistance provided by the metro staff, I would request the metro officials to please hire educated and behaved staff. Complaint Number :- A 8450 ( Complaint filed at New Delhi metro station) DMRC Employee name and id :- Rajinder Kumar (10266) Thanks and regards, Akshay Dutta [protected]@yahoo.com

Ve ki she ne Dear Sir/Madam, With due respect I would like to dram your kind attention to the irrational behaviour of your DMRC staff. Time: Around 5:00 PM Date: 25 October, 2014 Place: Gate No 2, Rajiw Chowk Metro Station. Today when I went to purchase token from the lady sitting at the ticket selling counter I got a miserable reply from her just because I dint have change to purchase token, that is not all a senior citizen came by to her (I guess she was new in Delhi), she asked for tokens for rajiw chowk but inspire of telling her mam this place is rajiw chawk she replied in an unmannered way or I should say in a cheap or a third class way "Kai ka rajiw chowk". I don't appreciate this kind of behaviour from a staff member of yours. We people pay you for the services we receive from you and its absolutely wrong for us to receive this kind of behaviour. You people talk of hospitality and serve us with us? Is "Abe oye" a part of hospitality? Please teach your staff workers how to deal with customers specially that lady who thinks that she is the owner of Delhi metro. Teach her how to talk to elder ones. I Personally think people with this attitude don't deserve to be a part of delhi metro corporation, there are many other people with good attitude who deserve to work over there. Sir/Mam it may be a small thing for you but not for us people paying you for the services and also getting a Third class reply from a lady like her. We really expect a lot from you and one of this is a good behaviour from your workers. I would appreciate if you take a strict and early action regarding this matter at the earliest. Thank You.

Dear Sir/Mam I don't know how it happened, but when I got home tomorrow I realized I didn't have my wallet with me. actually in the wallet (money, credit cards, driving License etc.) Everything I keep in my wallet that’s important ID Cards all. What Should I Do now please help and as soon as possible searching my wallet. if any informationfor the same plss call on this number- [protected]

Dear Sir/ Ma'am Yesterday on 15/10/14 I was travelling in Metro with my family. On Rajiv chowk Station I took metro for jahangirpuri. There was so much crowd, as soon as i got up in metro someone stole my apple Iphone.i think i saw the face of the person who stole my phone. the sim inserted in the phone is of airtel and no. is [protected]. when i called on my no. it was switched off at that time but later in the evening it was switched on. but nobody received. plz do the needful Regards Shadab Qureshi [protected]

This is to complaint against insufficient parking space for scooters at Patel Chowk metro parking space in Delhi where due to non demarcation of separate scooter and car parking area, all the space for parking by parking lot people is provided to cars and hardly a space for 10 scooters is left for parking by scooter owners. Thereafter they direct us to park scooters on undeveloped adjoining piece of land which is full of stones, trees and loose sand. That space is unhygienic too since on many occasion foul smell is coming from place as if it being used as urinal by metro parking staff. Just to make extra money from higher car parking charges these parking owners are totally disregarding scooter parking and providing only namesake service. Sometimes even at the small space for scooter parking many times car is found parked further reducing the space of 10 scooter parking to 6- 7 scooter. Moreover, parking space is not managed properly by the staff as they dont arrange loosely parked scooters on side stands to main stand to create more space. Only thing they are bothered about is collecting money and issuing receipt. This shows lacklustre and money minded approach on part of staff for which we the general public has to suffer. It is requested that they may be directed to demarcate proper space for scooter parking in the parking area for which they are charging us proper fee and not comple us to park on raw, unhygienic and uneven piece of land adjoining the parking area.

Dear Sir/Mam, My name is Md.Taqiuzzama, Today[protected] i took metro from INA at 10:5:26 Sec plateform number 2 coach number 5, door number 20 with my wife and sister towards Rajiv chock, that train contain 8 coaches and probably 4141 train number as per INA recording staff.when we reached Rajiv chock station and wanted to get off and stood close to 20 number door, than suddendly one guy pushed me much and get down at approx 10:16 to 10:17:50 sec after 1 minuted when we were at mid of scalater found someone stolen my sony experia dual sim purple colour new phone while time of train stoped at station to get down.As per process we logged the complaint regarding the same and got FIR receiving and permitted to check recording, but due to distance camra was not cleared.I requested to please check train internal camera or permited to me for the same. i really helpless we had so many emotions with that phone. i would definitely find out with your help.Please please help me out. My mail id is taqi.[protected]@gmail.com Alternate number-[protected] Add-E-9 connought house connought palace 2nd floor inner circle CP(110001)

Yesterday at at 2.30 afternoon the cisf inncharge asked me to get out of the metro station if i dont listen to him. I refused to part with my bag, since i was carrying valuables and nobody took responsiblity that a particular personnel willguarantee security. From where we get ourselves checked that section is so closed that you cant see your bag (In case of emergency, theft etc). Already so many cases have been registered and the metro authorities in all have shown such negligence. Your department has been so irresponsible that everyone is suffering.I challenged him if he could throw me out.Hence i marched forward and 10-12 men hovered me. But i still got my bag scanned which i was carrying. The man who was scanning did not seem to have any issues.But the thios mr.Mohammed hasim was such a cheap man, he saw me folloe rules but abused, hence i asked him to shutup. Voices were raised because i challenged his authority. I went to the customer care, to another shock i complained how for the second time this man in last three yearts has hovered me and refuses to secure my bag and the vauables . This customer care incharge was busy counting cash and just gave me a deaf ear. Since the cisf incharge felt insulted he barged in shouting.But all your customer care incharge could think of was 'shutup ! And get out of my office ye mera office hai! Main jab bulaoonga tab aanaa"!All everybody wanted to highlight was a woman shouting but your staff entirely gave no regard to the fact that security if of andd for people and not their everyday hitlership excercise, or relief from frustations of their job and life!Many complaints have been made i know.Befire writing to you i have registered my complaint with control room at central sexcretariat or rajiv chowk, if you care to search. Obviously your depart wont!These are punishable offences to hover literally hover with your bodies over a woman(Single traveller)!And asking a traveller to get out! I have not been given a registered complaint number by your control room! Shame on your department! Ek aadha bag khoya hai maam, think positive. Set of cheats and cheap people! Arti vedi -[protected].I called customer care numbers 3 people cut my phone and didnt even disclose thire identity . People dont wear their badges. No police officer on the platforms.Shame on you!Sexual acts mad in metro, every one knows ! More shame on you! The prime minister is sleeping !Such patriotic people. After this i write to the rti!

Hello Sir/Madam,

I want to inform you that from past more than 2 weeks at the Rajiv Chowk Metro Station the metro line for Huda City Centre to JahangirPuri there is something like substance is lying on the metro line and no one is bothering to clean it up and it has become a big trouble to stand there and wait for metro.It stinks so bad that it has become problem for the passengers.Please take appropriate steps to clean up the line and remove that dirty substance from their. It is not a big job it will hardly take 5minutes to clean it up.So, please do the necessary action.I also informed to the staff of metro about the same but it is still the same.So i am loding my complaint through online forum. I hope necessary action will be taken up to make the metro station neat and clean.

Sir / Ma'am,

This is bring to your kind notice that due to technical problem in exit door, the extra Rs. 10/- (cash) charged by customer care for which any receipt is not provided this is not fair because the specific amount from Metro card also deducted.

You are requested to look into this matter.

Thank you,

Geeta Kapurwan

Hi, Train frequency is more than 10 minutes in lapat nagar and no of coaches are only 4, so what kind of services is dmrc providing if 80% of the people are going standing and soffocating.. Request the concerned authorities to kindly increase the coaches and unnessarily do not delay opening mandi house It may be noted that mandi house was completed in march and till date it is not opening leading to massive jams in rajiv chowk

My name is Sarabjeet singh and i do journey Noida city center to patel nagar monday to Saturday. I parked by bike at noida city center metro station and new staff of parking lot do miss behave with passenger. Sir/mam i request you please hide my contact details because the employees of parking lot is like hoodlum type.

Sir I doesn't want to disclose my identity Bcoz I am using the Shahdara metro parking lot from last two tears. I have a complaint regarding a parking attendant who r in duty in day shift in the parking lot which is nearby parsvnath metro mall. Actually the parking attendant in day shift is usually drunk and misbehave with the persons who came over there to park their vehicles(four wheeler ). & the other thing is that they also allowed those peoples in he parking area who doesn't have any work over there and these peoples are also drunk and misbehave with commuters who came there to park there cars. Pls. Take a necessary action over them and my suggestion is that please provide some security over there who assures that there is no outsider come in that parking area who don't park there vehicles.

I have boarded from Mundka Metro Station on 12/05/14 at around 11:10 am towards Kirti Nagar. My two litre blue thermous bottle was left at Mundka metro station when I was checking my card for balance at the counter. At nangloi metro station I went to the counter and asked the lady employee at the counter to confirm from the staff at Mundka. she asked for the bottle at that place but it was not there. Pl see into the matter. It should had been under the CCTV surveillance. May be in lost and found property. 91 [protected]

Dear Sir/Mam, Kailash Colony metro station needs a serious concern of yours. Two Corrupt People Bhupender Singh and Abhimanyu Kumar Misbehaving with metro commuters and specially girls. I was standing in general compartment and playing game on my mobile. My two female friends were standing in Ladies compartment and i was talking to them from a distance.I was far away from pink apartment. Suddenly While Playing games a guard snatched me from general compartment and told me that u were standing in ladies coach. I told i was not there even both girls told him i was not there. The corrupt employee Abhimanyu Told me that do whatever you do i will Penalty you. We all told him we were not there. But he didnt listen and started misbehaving. Bhupender Told me "Aj tak mere hath se koi nhi bacha tum kaun se khet ki muli ho" The Stupid Guard Punket told me" Sahab ye sab mile hue hai 250 Rs. De do manege nhi" We went to seniors and he told me " Mai kuch nhi kar sakta" And they were illiterate people when i told them to speak in english they told me Hindi me bat karo. At last Bhupender told me "Tujhe to mai jail me daluga". And Bhupender again told me " 250 rs de de nhi to gaya tu kaam se and ye ladkioo ke sath wala jada fasta hai ladkiaa leke ghum rha hai tu. Galti teri hai ya nhi but paise dene pdege" He misbehaved with girls and fined me 250 Rs. and Laughing at me. I am enclosing here the copy of my penalty slip and complaint copy with two witness sign there. And the picture of that corrupt guy who fined and misbehaved me his name is abhimanyu kumar. Please have a look its a serious matter for reputation of Delhi Metro as sir i was not standing in girls compartment and no one listen to my request. Regards Kapil Gulati +91 [protected]