Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

My pocket was picked today, lost my wallet and with it all my cards, Dl etc. including meto card. Instead of helping me, DMRC staff at Vaishali treated me shabbily and charged me 5 times the amount, as if I were a thief. Believe me, the car parking guy was much better, he recognised me and didnt charge anything for not producing the slip.

sudhanshu srivastava

Online recharge amount not received

I have recharged my metro smart card having no.56143124 on 13.06.2016 at morning. But still not received my recharged amount. Please resolve my problem ASAP

Faulty checking system @noida 16
It takes no genius to know that noida is one of the prime corp hub in delhi...hence around peak office time out hours i.e 5:30 to 7 there is humongous rush such that ladies checking line moves in snakes of 2-3 ...it takes us 1/2 hr to just get into to the punching machines ..now this is too much for sm one who has to rush home tend to kids after wrkin 8 hrs already...it pinch all the more coz there are two lady constables and one of them wd be just wasting her time...bt they wont create two checking points...while there are two for gents...matlab here also men being treated superior to us...heights!!


Hoping my complaint wdnt fell on deaf ears

Individual - personal — Petrol for vehicles

to-day just before i sent compalin regarding non availablity of ordinary petro. I am sorry that I omitted certain material facts regarding location of your petrol pump. the petrol pump i referred is at Rajkot Ring Road, Rajkot(Gujarat) . In this regard i have talked with your local sales officer Mr. S. S. Kulkarni also.
thanks

Sir,

Shadipur parking main naya contrector aya hai or wo har night parking car or bike walo se rupees badhane ko bol raha hai pass 1000 pr month or night parking ka slip 30 rupess pr entery agar person morning main gadi nikalta hai to 10 rupees extra late hai jab ki metro ka pass 500 rs main banta hai or parking slip car 10 per entery upto 10 hours 10 per entery agar koi bhi complent karne jata hai to metro ka staaf bhi mila hua hai wo kahte hai ki jagha nahi hai yani ki agar person 1000 rupees dega to wo car parking kar sakta hai or night main 30 rupess per entery or jo person bolta hai to wo kahte hai tum jaha marji complent kar do mujhe lagta hai ki metro staf sub mila hua hai or manmarji c pesa wasol kar rahe hai or bhi parking hai jaha 500 rupees main pass banta hai or agar koi bolta hai to ye contrector badmashi dhikate hai or parking main sub log pareshan hai plz solve this problem or car ka key un ke pass rehta hai wo sub importent papper ko chedte hai I request you to kindly take strict action aginst the Contractor's employees.

Dear Sir,
I am daily passenger of Delhi Metro, and i reach their with my cycle. I want to pay monthly parking charge, but parking contractor saying that there is no any rule for monthly parking charges. I talk with metro station customer care (where from i reach daily) but they told me to contact with parking contractor. Sir please kindly suggest me what can i do?

Thanks & Regards
Sumit

The parking attendants for the two wheelers as the Nehru Place parking of the Delhi Metro always charges more from the user's of the facility. The rates are Rs 5 for first 4 hours, Rs 8 till 12 hours and Rs 12 for more than 12 hours. Invariably the parking attendants charge a flat rate of Rs 10 if the two wheeler is parked for more than 4-5 hours. If somebody protests, they misbehave and tells the parkers to park somewhere else as if it is their property. As a matter of fact, they as a routine give half torn slip to the users availing the facility, whereby cutting away the portion wherein Rs 5 for the first 4 hours are written making the users to believe that the rate starts from Rs 8 irrespective of the duration of the time the two wheeler is parked. Please stop this menace as they are harassing the users every day, day in and day out. A humble request please.

Mujhey Bhaut afsos key sath kehna pad raha hai ki Mein Meeta kaur, 28 -10-13 ko thik (12:00 - 1:00 ) key bich mein apni beti key sath uski shaadi ki dress leney key liye shadipur metro st sey Chandi chowk ka token liya ..
Kafi bheed honey key karan secuirty check walo ney mera purse liya aur sccanner mein dala, merey purse mein 18000 aur sone ki anghooti thi, jub mein mtero mein chaadi toh mein apna mobile phn purse mien rakhna cha, aur dhayan diya ki merey purse ki zip khooli hui hai aur usmey se soney ki anghooti aur paise chori hai, ( Purse mien Ander wali zip se ) metro itni bhari nahi thi jo koi aur purse sey saman nikal sake, Toh mujhey shuk hai ki mera saman Metro st ki Police lady ney hi churaya hai, kyunki Woh mere purse ko open ker key dekh rahi thi ...ager kisi tarike sey meri madat ki ja sake toh mein bahut shuker gujar hun, Mere husband nahi hai aur is halat mein mere sath aisa hona mujhey kafi musibet mein dal sakta hai toh kripa kerkey mujhey koi rai de

Mera num
Meet - [protected]

[protected] ko morning mein 9:15am office janey k liye let hoo raha tha ur tokan ki line main bahut bhide hone ki vajh s mai counter p tokan lena gy to ap k staff n mana kr diye saff balki counter us time kaha li th fer bi staff n meri hlp nhi kari ur meri is ki vajah s job s hata diye to pel.zz apny staff ko samjhou ya change kro pel. Zzzz

In my opinion in that case passenger is most uneducated than Metro contractor staff, because
He is a daily passenger of metro so he should know how much fare from Shahdara to Netaji and he should also know that PIDS (Passenger information display system) is available to check Ticket ammount.

Dear Sir/Madam,

My Name is Akash Gupta(C.A), I daily travel in Metro from Vaishali to AIIMS. I would like to bring your kind attention towards the inconvenience faced by the passengers due to running of 4 coaches train, specially in the peak hours(8:30 to 10:30AM and 5:30PM to 7:30PM). My kind comment on the situation is that if DMRC has 6 coaches train to run on the track then why is that not doing the same? If there is any problem then please do let me know because i have the right to information.

waiting for your answer,
Akash Gupta

Strongly agree with the complaint

Illegal activities in shadipur Depot metro station area parking contracter and his helpers are drunked on the daily basis

delhi metro rail corporation — bill not received till date for mobile no 9958200408

Sir,
Regarding the above mention subject I would likle to say that I am not recevied any bill either paper bill or an E-bill from your side for last month. Than how can I pay the bill.
Thanks with Regards
Dinesh Kumar Sah

Dear Sir,

I am the daily passenger of metro feeder bus. Which route is from neta ji subhash place to mahavir hospital via rani bagh. My complaint is for the bus no. DL-1V A-6423. The feeder's route is finish to mahavir hospital and the bus driver take all the passenger for west enclave which is too far from the mahavir hospital. And the bus is not reaching on the right time at mahavir and all the passengers are facing many problems because this is only bus to NSP metro station. We have many time warned to the bus conductor but they are done same mistake all the day. Please do something. Hope our problem is sort out as earlier as possible.

Thanks

Delhi Metro — no feeder buses

i traveled daily by metro from tilak nagar to rk ashram it takes me about 23 minutes .. but from rk ashram metro station to sadar bazzar where i worked there are no feeder buses availabie . that distance is just 2 km .but by ricshaw that distance is covered in 20 minutes which very annoying. i am surprised that dehli metro has started feeder service at rk ashram. because it will be the most profitable . a large number of people traveled through that route.so kindly please provide us the service.

I purchased two tokens at Tis Hazari Stn at about 18.30 hrs for Inderlok on 13/12/2010. Person on third counter from left hand took Rs.34/-. while on return from Inderlok to Tis Hazari, Rs. 24/-was charged. There is no name displayed on uniform neither fare are displayed at counter. It is suggested that 1. Person must have name on counter, 2. Amount charging must be displayed digitally and recorded. The country is already facing large scale corruption and therefore, foolproof methods are necessary to be in place.

Hi this is Rohit, i work in gurgaon and come from delhi janakpuri by delhi metro from janakpuri to rajiv chok metro train service is good but i dont know what is wrong with rajiv chok to gurgaon and back service is too bad shame on drivers who can not stop the train properly they take arround 1-2 min only to stop a train at a station.metro speed is too slow on this track as well as service start too late and traines stuck too much at almost after 2 or 3 stations.
i think this is too much why u runing metro on this sector i[censored] people metro corporatn cant handle it.plz wake up now...

Hello Sir,

I am a student regularly travelling in metro. It is so nice of you that you have started ladies compartment in metro. it has become a boon for Ladies travelling alone. But My Kind request is that some male passengers get into the ladies compartment, and if we tell them that this is ladies boogie they sumtimes shout at us.Yesterday just because of two male passengers a small child had to suffer.I also registered a complaint regarding this issue at the customer service centre of "Rajiv Chowk". Kindly do something regarding this issue. We ladies need your help sir.

Thanks & Regards,
Megha

Daer Sir,

Complaned For Dilshad Garden Metro Station.
Any Staff Without Uniform, I Card & Commercial Vichel Parking .
Maruti -Fair Deal New Car Park.

DMRC Delhi Metro Rail Corporation — spreading mosquito bites in the city

On the metro stations and tracks there is lot of rain water stored and it is a happy home for mosquito to breed and spread disease in the city.
i think govt should impose penalty and fine for such ignorance.

DMRC Delhi Metro Rail Corporation — Water

I would like to file a complaint against DMRC providing city rail service in Delhi, has not made arrangement for FREE DRINKING WATER in the premise of the Metro Stations.
People have to buy Bottle for drinking water which is against the humanity because the size of metro railway is very large and it is the moral duty of the corporation to provide such basic service to its customer.

yes I am agree with you.

Sir I was travelling by Delhi Metro from Botanical Garden on 29 August 2010, near about timing 2:30 PM. I was taking playing toy as a gift for my five year old niece. The toy didn, t pertained to any metallic substance . It was a simple deviced toy which operates with the help of small batteries and it was not equipped with any electronic machine and batteries. They forcefully damaged that toy and started abusing me and infact they raise hand on me. Sir iam a Government employee and highly educated persons. I request them that this is not an objectionable article and i showed them the cover of the toy which was diagrammated with the inside content of the toy. But they didn't listened me and started shouting on me and abusing me. The toy was very costly and it was damaged brutually into pieces. It was a huge loss to me and i was humilated . Kindly take serious action against the officials on duty on 29/08/10 at Botanical Metro Station ( 2:30 PM)

When any thing runs there are Good and there are Bad both exists. we need to overcome the bad part. Along with the above ones i would like to draw the attention of metro top people toward the management of crowd. As the model is highly successful the management of crowd of a big challenge and there is need to change the existing thought process.

I commute from Mayur Vihar Phase-1 to Noida Sec - 16. The crowd is horrible as the the frequency is 8 mins. There is vertually a place for only 1-2 can get in the Metro that too fortunately standing at the front of the gate. Once the journey is over it takes around 7-10 mins to come out of the Exit token gate as there is always big que reaching the end wall.

Today (3-Sep-2010) the crowd was horrible as the que reached the end wall and turned twice. It took around 20 mins to get out of the station. The station staff not able to respond and the same complaint was also give in Jan as well but nothing has been done.

There is a place to install new gates and once more gates are installed the problem can be solved. There might be many other problems leis like this and can be over come by taking little initiative by the top people.
Regards,
Sunil Agarwal
[protected]@rediffmail.com

Respected Sir,

My name is Kapil Rawtani, I am a resident of Malviya Nagar.Today (07 Sep' 2010) at 1440 hours approx. I bought a token of Rs.12 from AIIMS to Malviya Nagar from window number 2 from left side, and board a metro from AIIMS station, instead of Rs.12 your ticket executive gave me a token of Rs.10 which was valid from AIIMS to Hauz Khas, and after reaching Malviya Nagar at 1450 hours approx. I paid Rs.50 as fine and Rs.2 as fare difference due to negligence of your ticketing executive at AIIMS station.
I feel you should recruit educated staff at all the metro stations because of just a little negligence of your ticketing executive at AIIMS I argued with the gaurd and customer care executive at Malviya Nagar station and I paid fine even if I had not commited any offence.
Delhi metro is the public transport and thousand of passenger are travelling daily, so you should recruit some efficient and educated staff, so that Delhi metro passengers have safe and joyful journey and they do not have to face Embarrassment like me just because your staff is illiterate.

I hope you will look into the matter and do the needful.

Details of fine paid at Malviya Nagar station.
Equipment Number :- 31
Operator :- 10974
Receipt Number :- 6108
Transaction Number :- 151


Thanks & regards
Kapil Rawtani
E-mail :- [protected]@southalltravel.com

It is so disheartening to register complaint regarding the Metro...

Commuting from Model Town to Noida daily and finding it in a sorry state...

The guarding staff at the Rajiv Chowk Station are meant to guide the people to maintain lines... but they

are so irresponsible... after MISSING 6 TRAINS... I was able to get in... due to the uncivilised people

pushing from behind cause there were no lines maintained to get in.

I hope some action would be taken.

Thanks

Neeta Sharma
[protected]@live.com

Hello,
Just yesterday i had my first trip in metro from the new line from Chhatarpur to central Secretarat. At around 08:05 hrs i asked the person in token counter to give me a token for Central Secr. & once i reached my destination i was told "i have bought it till INA". From whatever happened after that i have few questions:
1)The person inCentral Secr (station incharge) told me i shud know the rates even if it's my first time . i questioned tht gentleman tht whether he knew rates of 2 stations( randomly) to which he replied that he doesnt need to know.I'm sure he should teach what he preaches. i accept my mistake of believing the staff.
2)The lady at the counter asked me to go back to INA & refill some amount till i could come back to my destination. Phew by this time i'm sure that i can never feel good bout travelling back in metro again though i'll have to...
3)the station incharge said that i HAD to pay Rs 50 + 2 AS THIS IS THE POLICY even when he almost agreed that it was the fault of the person from whom i had taken the token. i'm sure making money from such unethical ways should not be followed as i'm sure anyone reading this should agree that an untrained personnel who is on a contractual basis will not accept his mistake..& is bound to repeat such a thing again n again n again.
4)How many times do thhey give back your change money??They just say we dont have it ...you get the change then..
5)i was told that every complaint is delt with seriously.. hope to get some response 6)Funny part is all this has happened for just 2 rupees...

Thanks & cheers.& try to make POLICIES that are more consumer friendly...

Staff Negligence
Hi Sir

Incident-
I travelled from chattarpur to indraprastha via Metro on 16 nov 2010 at around 8.42 am. The gents at the ticketing counter no1 charged me 21/- Rs.
As I intended to exit at indraprastha, I was not able to exit as the token had 16 Rs/- only.
As I checked with the staff, they asked me to pay 50Rs/- + 5 Rs/- for not getting correct token.
I called the helpline (with Mr yogesh) but he told me the same thing
Eventually, I had to pay Rs 52/- and also it wasted a lot of my time.

there are many requirement of people which DMRC can't take into consideration.DMRC is already providing a great service in transport.It's only a medium of transportation.Just imagine your life without metro.It has a great role in our life.Indian Railway is providing drinking water but you better know their quality.So Plz. corporate with DMRC instead of giving complains.

sir,
I am a reguler coustmer of delhi metro more than thrice in a week, i was travelling from seelumpur to rajori garden before a month, i went to costumer care and stand in queue to recharge my card, i waited from 10 mins and watching everything. Then i called the guy who was sitting inside and talking on phone but he didn't rply instead of guy the girl name's MONIKA was standing beside him and doing nothing was suddenly lost her temper and started shouting on me and said "CHUP CHAP KHADA RHE WHI PAR" then i said to her politely ma'm that i am giving you respect so also deserve the same thing from your side, then again she started houling on me, then i said please come out, i dont wanna talk to you i wanna talk to your station master then again she started shoting on me and said to me "YOU SHUT UP ANPAD GAVAR" and started abusing me that i can't mention here. After all these thing she said to me wait for a minute l'll tell you that what can i do, i said do whatever you want i am not going anywhere then she started mummering and called the staff of CISF who was standing there and they cought me and treat me as a criminal, then they waste my more then half an hour, after that a guy came to me and said that he is station master but he was not and asked what happend and i told each and everything to him, than she came in the control room and discussing with him after five minute the guy came out the room and said to me she is going to file police complaint against you, then i said i am ready for it coz i didn't do anything wrong than he started trying to understemate me and said to me that she is girl and police will support her, nothing will happen police come here and harrase you and will take 200 or 500rs from you and take you to police station, you say sorry and leave this topic here. Actully he started to critise and understimate me, then i thought a bit and said sorry coz i was getting late, after some time before a week i was traveling by merto then i again went to cc and asked the name of girl, than again the guy sitting in the cc understimate me and said she is desprate to file a police complaint against you and DMRC lowyer are free and haven't nothing to do, so don't do anything you are taking risk on your career. I also worked as a costumer care executive and i know very well that how to treat to and behave with coustmer.
So, i am reqesting to you please give the proper training to metro staff coz the way the metro stations staff behave to their coustmer its not good at all, i am not blaming all the whole staff but some of them ruining the image of Delhi Metro by their wrong attitude some of then are very good. Some are very very unmannered and teach some manners and take some action against her. If they (The whole metro staff) treat the passengers like this, i don't think so that there will be any diference between Delhi Metro and indian railway.
I hope that you will surely come to me with a nice explaination.
i wanna add somethings, insults can come in two forms, words and gestures. You can avoid a lot of problem by thinking before you speak. Choosing your words before sharing them, may be all you need to bring a smile to someones face rather than a frown. It is not against the Delhi Metro, please tak it as a feedback from a reguler coustmer.
Thankyou for listening me.
my e-mail address is [protected]@gmail.com

Delhi Metro Rail Corp — Noida Route Metro

We are very much tired of daily routine of metro to getting late on the Noida route. This is really somethnig that you people are understanding the our problem which we are facing on daily basis on this route.

"Its very difficult to make things but its very difficult to maintain those things" .

This is my first complaint against this and if this is not get resolved i will be droping mails to higher peoples also.

Regards
Civillain

sir, mera naam ashutosh hai, may delhi me rehta hu, main aaj nehru place se ate waqt may apne card charge karne ke liye counter tak gaya, wahan par maine ek block gate par apna card enter kiya, jahn ek metro emplay khada tha usne kahn ki aap jao maine jaise hi gate ko paar kiya, wo gate band ho gay uske baad mayne usi employ kay samne gate jump ki, then uske baad wo kehne laga ki jump kio kia, iska fine lagega 200 rs. agar mayre legs may koi chot ajati to...unhone mujhe ricept di hai...jiska no.22645
hai cc supervisor ka naam hai aftab ahmed, may chahta hu aap ye pucheye ki mujh par bewajh penailty kio lagai gai.unhone mujh se kafi batmizi se baat bi kari

ashutosh singh
ashu.[protected]@gmail.com
asha karta hu app koi karywahi karenge

hello sir,
this is to inform you that the employees at the token counter always asks for CHANGE and that too not for rs1 or 2 but for rs 7, 8 or 9.
And since sometimes we do not carry changes, so taking the benefit of that the employees at the token counter do not return us the remaining money. Yesterday at the SHADIPUR metro station i asked for a token for MG ROAD metro station, they asked me for rs 7 change.Since i did not have the change so they did not give me the remaining change, then again at the MG road metro station the asked for change while taking the token and again they did not return the change.
As an individual its not a big loss, but its a huge inconvenience while buying the tokens.So pi request you to please do consider this.

to respected
dmrc coorporation

i sahil baught ticket frommgf station to huda city center (rs10).and accidently due to certain reason my token was not senserod by the gate machine and when i reached exit at huda city center it didnt worked an i asked guard fo reason and he abused me and i was getting late for some personal reasons and i jumped over i would have runned but they called me and i respected their call and went to coustmer care where i told them the whole seen but instead of solving my problem they abused and threatned me and asked for 100rs as bribe and i refused so manoj (custmer care guy)& (dinesh guard) took me to sachin in control room their i sat on chair and he just threatned with one officer there to put me behind bars for false reasons i again and again told them i was wrong but sir the machine also didnt worked as i took token and followed the procedure but machines also fail some times and still they took 200 fine ... if i was wrong then machine was also so they took fine from me but wat about that machine it was too wrong then why only i paid panelty...and i was disrespected and made fun off...please its a humble request to take strict action against those people
my tokken no. [protected]
fine recipt no.69442
i also filed a complaint but the excutive (manoj)didnt told me when will i get the response
complaint receipt no.25499..
and custmer care no. at coustmer care window is also no working ie.[protected]

Problem in Lift No.3
I wish to inform you that I am a Metro commuter from Moolchand to Mohan Estate. Lift No.3 is not carrying passenger as per the rated capacity of 1000 Kg. An overload sign appears at half the capacity. Please carry out necessary repairs. Verbal complaints to the Customer Care Cell for the last two months did not help.
Please treat the matter urgent.

Problem in Lift No.3 at Mohan Estate Metro Station
I wish to inform you that I am a Metro commuter from Moolchand to Mohan Estate. Lift No.3 is not carrying passenger as per the rated capacity of 1000 Kg. An overload sign appears at half the capacity. Please carry out necessary repairs. Verbal complaints to the Customer Care Cell for the last two months did not help.
Please treat the matter urgent.

dear sir


i just informed that aircel and reliance network is not working barakhamba metro station.


i have facing some problem. some time metro faliuer in barakhamba metro station but i have urgent call on my friend but network in not working please look this matter


rajat

Please provide as much information as possible...hello sir.good evening...my name is Gaurav Gambhir...I am a student...i live in Mamura Sec-66 Noida...yesterday i board the 08:23 metro from rajeev chowk to Noida city centre...when i deboard the train at Noida.city centre my gold chain is lost...can you kindly check the metro CCTV Footage...plz plz sir...

Today my card was not working. I tried around 50 times to enter into noida sector 16. And it worked suddenly. So i decided to give this card at huda city center station And take the new one. But when i reached to huda city center, They were saying today is sunday you cant return card. And also when i told them to give a new card. Because after a number of try it worked . SO i came out from station. And this whole thing happened in from t of metro staff. But they are not ready to exchange my card. it contains 180 rupees. This is ridiculous. Please help me. and either give me the money and card fee on return or exchange my card with the same amount.

On[protected] about 6.00 PM I enter in New Delhi metro station with my younger sister and her 2 year old daughter along with two metro cards to go Rohine west. I have card no.[protected] and my sister have card no. [protected]. We entered properly with separate card and gates were opened normally. I came out normally with proper gate opening, but my sister’s card showing balance in minus when she was trying to come out but at the entering time her card was showing Rs 199. It was recharged by me with Rs 200.00 on 06.08.2014 at Shahadara station about 10.0 AM. And my sister has to come out by paying Rs.100.0 for ticket.
I want to know that how it is possible for any person to enter with minus balance in his/her metro card, if required you can go through your CCTV footage of New Delhi metro station.
Kindly note my complaint.

On[protected] about 6.00 PM I enter in New Delhi metro station with my younger sister and her 2 year old daughter along with two metro cards to go Rohine west. I have card no.[protected] and my sister have card no. [protected]. We entered properly with separate card and gates were opened normally. I came out normally with proper gate opening, but my sister’s card showing balance in minus when she was trying to come out but at the entering time her card was showing Rs 199. It was recharged by me with Rs 200.00 on 06.08.2014 at Shahadara station about 10.0 AM. And my sister has to come out by paying Rs.100.0 for ticket.
I want to know that how it is possible for any person to enter with minus balance in his/her metro card, if required you can go through your CCTV footage of New Delhi metro station.
Kindly note my complaint.

Bogeyno.m6 b 28 escorts mujesar time 8
.00amat tughalaqabad station floor of the train was very dirty some oily fluid on the floor spillage on the floor

Deliberate negligence by the staffs & extremely poor service at Chatterpur Metro Station during exit & entry during the peak hours.
It was madding crowd everywhere & there are people falling on each other & there was a stampede like situation every day at exit points at Chatterpur Metro station during peak hours on daily basis. The queue extended till the platform still there are people pouring in from the trains but nobody can exit. People are fighting with each other for exit. I do not understand why the exit gates cannot be increases. Neither the exit system nor the entry system is functional.
Why these systems are not in not in healthy conditions. The exit gates remain malfunctioned. The scanning machine at entry the gates remains malfunctioned.
What is the problem with Metro? Is it lack of money or manpower? Why cannot be a large number of technical & security manpower be employed? Why the system cannot be full proof? The country has spent huge money in setting up of such world class infrastructure but due to negligence of the official in charge things are going in the path of destruction. Why?

A gentleman cannot think of travelling in Delhi Metro because of its mismanagement, & poor safety & security. Metro is earning such a huge amount of Money but there is a poor maintenance.

Please reply to my queries. As a citizen I am much concern to this. Ensure that action must be taken against these unpatriotic officials.

Yes! I also agree with that the Delhi metro Sulabh complex is too dirty at GBT Nagar stop. Many times I have seen there that in ladies section of toilet gents are using. I have caught many times red-handed.

Please do the needful for the same. I have complained this to local staff however, they just ignore it.

please help to maintain dignity and hygiene.

Yes! I do agree with Dr. Retu the Delhi metro Sulabh complex is too dirty at GBT Nagar stop. Many times I have seen there that in ladies section of toilet gents are using. I have caught many times red-handed.

Please do the needful for the same. I have complained this to local staff however, they just ignore it.

please help to maintain dignity and hygiene.