Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

my nokia 5610 phone was stolen in metro over a year ago, i registered a complaint with the shastri park delhi metro police station. they gave me a fir no as well against my complaint and told me that they will contact me when the mobile will be traced out. i inquired about the complaint frequently for 5 months but they told me that nothing has been detected so far. recently i contacted them again regarding that complaint they still answered me the same. as per the officials the mobile has not been traced yet, but on my personal part i tried to trace that mobile with help of some other police station. which shows the mobile is traceable and is within the city limits. now i want your help to get my phone back through authorities

Respected Sir/Madam
My name is Natraj & I live in Sector-11,Rohini,New Delhi-85.On the night of 7th March 2011 around 21:35 hrs. I boarded a Metro Link Sewa Bus Service at Rohini East Metro Station.
I asked the conductor,"if the bus is going towards the first cut of Sector-11,Rohini & how much is the fare for that?" The conductor replied,"Paanch Rupaye (Rupees Five). Then I again confirmed by asking,"the first cut of Sector-11,Rohini & it'll go straight via Rithala!" He said," Haan bhai,paach rupaye! Seedha jawegi Rithala se (Yes brother! Rupee Five & it'll go straight via Rithala). I gave him the fare of Rupee Five & sat on the seat. He collected the Five Rupee Fare without giving me the Ticket of Rs.5/- & when I asked for the ticket,he was reluctant to give me the ticket but I was adamant on collecting the ticket & he had to finally give me the ticket. It was only after reaching Rohini West Metro Station that I realized that this bus was taking another route via Manav Chowk-Sector-15,16,17 & then at last Sector-11,Rohini; I asked him why didn't he tell me the actual route (in fact I was the only one passenger who was traveling to go to Sector-11,Rohini) else I would have catch another bus straight to Sector-11; He replied nothing & after a pause lied that I didn't asked for the route & this is the only route the bus follow. I didn't counter him back because I just wanted to reach home anyhow,no matter for one if it took another 10 minutes more. When the bus cross the Manav Chowk stop;the conductor & the driver argued over some passenger,they should take him or not & then the driver in anger started to drive very rashly that my head was just saved from hitting the ceiling of the bus & when I objected to his rash driving to drive properly;suddenly the conductor asked me,"where I'm supposed to go?" I answered that To Sector-11,Rohini. He asked for another Five Rupee;I asked him,"What for?" He said,"Rs.10/- to Sector-11,Rohini;I counter him back that why didn't he tell me the truth earlier when I asked him to confirm the actual fare & the route of the bus?" He started to misbehave in filthy language & asked me to aboard the bus near Ganda Nala Pul Sector-15; But I didn't gave up to their misbehave attitude;then they said that this bus would now not go to the Sector-11, Rohini. I said,"I'll complain about them to the Metro, then they said," if I wish to call the police,then dial 100 now onwards or willing complaint Metro Official.Dono ki maa ki choot.Jhaant ukhaadh lenge maari." (I didn't have mobile phone else I would have definitely call the PCR) I had no option but to aboard the bus. I traveled on foot to my home;it took me 30 minutes & there was no other bus service late at that time of night.
I note down the vehicle registration number of the bus,i.e, DL-1V A-6209. Sir,please take the stringent action against them & whatever else I'm required to do,I'll co-operate with the concerned authorities in getting them the apt punishment! please take action so that such bitter travel-experiences will not strike to other ones! Waiting for the reply!
Thank You!
Regards!
Natraj

TO ALL METRO TRAVELLER'S,

BE CAREFUL FOR "PICK-POCKETS" IN DELHI METRO.

NOTE: VERY SHAMEFUL FOR US (INDIANS)

THANKS AND REGARDS,
[protected]@gmail.com

I was boarding the metro at Green Park and the person, Arun, at the counter didnot have change and caused me inconvinience instead of him tryin to find the solution. Are they serving us or sitting their doing a favour for us. Similar experince when on my way back from Shadi pur Metro Station, the lady at the counter was a torture to talk to. NEED BETTER PEOPLE AT COUNTERS AT LEAST WHERE THERE IS PUBLIC INTERACTION.

Delhi Metro issued us (my family) three tokens from GTB nagar to Nirman vihar at 22.59 Hrs on 23 Jan 2011, but when we reached to Rajiv chowk there was no metro train to Nirman Vihar so, we stuck there but Delhi metro didn't provide any solution at late night of 23.30 hrs. It was jaust shame to Delhi metro that due to his negligently we stuck in night without money in the pocket and Delhi metro can not provide us other solution due to his fault even the duty officer was not ready to listen us. Here i strongly request you that take strong action on that matter. We got fedup that whole night only due to Delhi metro.
Please compensate my lose as soon as possible.
I have already make compliant at Delhi metro in Register at Rajiv chowk and site of Delhi metro, the complaint no is 378007 dated 23 January 2011.

I park my 2-wheeler on Shadipur Metro Station Parking on a regular basis, in the evening and pick it up next morning. I always doubted that there is theft of Petrol form the Motorcycles, but wasn't very sure. On January 14, 2011 i checked my Petrol meter before leaving and park my vehicle there in the parking. When i came next morning and i again checked the meter, the petrol wasn't there in the tank, approx. 3 liter Petrol was missing. I think others must be facing the same problem. I request you to kindly take strict action aginst the Contractor's employees.

Sumit Bhalla
M: +91-[protected]

Hi Sir/ Madam,

My question is " Why there is prohibition of eating and drinking on the metro? ", as an educated person i am well aware of the rules and regulations to be followed when on board. However, my only concern here is related to the people who travel in metro and for long hours. I am sure that, no body would like to have food in such crowded place and not a "Indian Thali" for sure.

I am raising this concern only because i was in the situation wherein i needed to eat something on the train, as i did not had my breakfast. I am working in Gurgaon and reside in West Delhi, as my work hours are such that at times i do not get enough time to have my breakfast, i always carry some snacks or biscuits in my bag so that i can have them once i get time. It takes me 2 hours from Rohini East metro station to reach Huda City Center metro station. I have to board the train half hour before because of the uncertain stoppage timings and unforeseen delay due to one or the other reason, so that i can reach my office on time. This is not only my problem but i think there would be other people facing the same problem.

This was today, when i rushed to the office without having my breakfast, when boarded the train from Kashmiri Gate, i was starving, I took a biscuit from my bag and tried to have it, a lady (who was also aware of the rules and regulations of Metro) started shouting on me saying that eating is PROHIBITED, i told her that i am aware of it and not having food on board but as i am travelling alone and i am hungry i need to have some thing so that i can reach my destination, which will take at least 1hr. She was not listening to me and said "EATING AND DRINKING IS PROHIBITED" (as per the sign board) on metro, you can not have it, and i should get off the train and have it and then board the next train, i told her that i am shot of time and can not do that as i have to reach office on time. The lady said she will complain to the metro authority and i will be liable to pay a penalty (for having a biscuit in the train).

I agree that not allowing eating of food is good and is for keeping the Metro clean and tidy. And i am also sure that, no body can travel for 2 1/2 hr without having water in any weather condition.

However, my request to the Delhi Metro Authority is to change the sign board "EATING AND DRINKING IS PROHIBITED" to something like "DO NOT THROUGH THE LITTER INSIDE THE TRAIN" or "KEEP THE METRO CLEAN".

After today, i am afraid that knowing of the prohibition sign someday, somebody would come and grab by water bottle and say, that i can not have water inside the metro as "DRINKING IS PROHIBITED".

Please consider my concern as it will help people traveling in Metro for long hours and without any loud conversation.

People travelling in Delhi Metro are educated and are responsible at the same time and so am i, and people who are not educated and are not responsible, will not care what is written on the board.

Jagriti Prasad

[protected]

Hi Sir

Incident-
I hava Metro Card. Today I haven’t balance in my Metro Card. But long Queue in card window. So I decided to purchase a token. I travelled daily from Shahdara to Nataji Subhash Place via Metro on 3rd January 2011 at around 09.35 am. The lady at the ticketing counter charged me 18/- Rs.
As I intended to exit at N.S.P, I was not able to exit as the token had 18 Rs/- only.
As I checked with the staff, they asked me to pay 50Rs/- + 1 Rs/- for not getting correct token.
Eventually, I had to pay Rs 51/- and also it wasted a lot of my time.


Complaint-

1)I Think all staff which working in DMRC on contractual basis & uneducated low salary staff.
That why nobody can understand our errands. Please I Would like to request your department. Please requirement proper trained educated staff. With good knowledge of computer also.

2) If I am a computer and I realise that Rs 19/- is the correct fare (and the systems are robust enough to not allow me to exit if i buy anything less), why will i like to under spend and that too 1 Rs/-

3) If it’s a miss from your personnel's end, please help do the diligence. I am paying for miss/cheating from your staff

I used to park my two wheeler daily at shadipur Depot metro station parking lot in the morning and picked up my vehicle in the evening at around 9 -10 pm. I am observing that in the evening time, parking contracter and his helpers are dunked on the daily basis and use abusive language with the travellers. Also they are using the paking space as colony parking space for commercial and private purposes and charged against the norms. Their act is serious threat for the travellers specially for female citizens.

I reuest to the concerned officer to take appropiate and necessary action against the Parking contracter.

NAMASTE
Mai bas yah kahna chahti hun ki DMRC management ne metro train me ladies coach bana kar bahut badi galti ki hain.Iski wajah se aaj ladko or ladkiyon me samajasya ka bhaw nahi raha.atleast delhi me to ye nahi hona chahiye.aaj sirf aapke is kadam ki wajah se ladies & gents me differences aa gayi hain.unki soch badal gai hain.kal jaha gents ladies ko jarurat k hisab se seat dete hain aaj wo hi gents ladkiyon k gents compartment me chadhne par comment karte hain.kis kis ko rokenge aap?aapne ladies ki help nahi ki hain balki uske character ko daw pe laga diya hai.pichale 8 salon se ladies ko general compartment se koi problem nahi thi par aaj ladies coach ban jane k bad unhe lagta hain ki ladies coach hona chahiye or aapne man liya.kitni jaldi sbke vichar change ho rahe hain ye aap kalpana bhi nahi kar sakte.ye bhi kisi aatank se kam nahi hain.behtar hoga ki aap jald se jald ise roke.Common Wealth k liy di gayi suwidha ko usi game k sath khatm kare.

Dhanyabad

This is to bring to the notice of the concerned authorities the dishonest attitude of the Metro Feeder Bus staff. Today I boarded Metro Feeder Bus no. DL-1V-A-6395 from Delhi University. The said bus had a destination tag for Sawan Park but the crew were calling for Nirankari Colony, so I also took the bus for Mukherjee Nagar. Even after paying the fare charges, the conductor of the bus did not issue any ticket, not only to me but to other passengers also. On my repeated requests, he finally issued a ticket for Sawan Park instead. This is surprising that when the bus was meant for Sawan Park, how come it was plying for some other route and where all the ticket money would go? I wonder how much the dishonest staff of the bus would make out of way fast buck daily.

I request the concerned authorities to take a serious note this and take appropriate action against the crew members.

Its not a complaint its a kind of suggestion to Delhi Metro Corporation. Delhi Metro Corpn. has reserved compartment for women. The coaches are always empty except in the peak hours. Other coaches are very crowded especially the train which goes to Huda City Centre. The train which was taking 10 minutes from Kashmere gate to Central Sectt, now takes more than 20 minutes.

Suggestion: If they are to reserve the compartment for women they should allow senior citizens and handicapped people in that compartment also. Old people and handicapped people face more difficulty than young women.

or the compartment should be reserved for women in only peak hours i.e. 8AM to 10PM and 5PM to 7PM.
thanks

We (me and my wife Mrs. Asha Rohilla) treavelled by Metro fom Tis Hazari to Rajiv Chowk on 11.10.2010 at 3.40 p.m. and during our journey due to overcrowded stations and metros we became a victim of pick pocket. Our bag was bottom cut and money removed. We lost Rs.1.50 lakhs in this crime. We have lodged our compalint with known agencies i.e. Delhi Police Commissioner by email, Metro Police at Kashmiri Gate in writing, DMRC Customer Care at Kashmiri Gate by email, concerned police station but so far not evan a line of reply rearding progress in investigation. Loss of valuables in DMRC is their responsibility too besides individual's responsibility. Main cause is overcrowded metros. Concerned agencies are requested to get back our hard earned money.
Regards
ASHA ROHILLA/RK ROHILLA
MOBILE NO.[protected], [protected],
[protected]

Hello Team,

I was needed to Board a train from Old Delhi Railway Station on 9th Oct, 10 at 08:55 pm. So, I was picked up Metro from Anand Vihar ISBT at 8:10 pm for Rajiv Chaowk then I was changed metro from Rajiv Chaowk for Chandani Chowk.
However, due to unnecessary stoppage of Metro train between two stations and waited more time on Platforms, I missed my train whose timing was 8:55 pm from Old Delhi Railway Station.

It was very urgent to reach to my home but due to metro inconvenience, i missed my train and i was not reached there on time


Regards,

Rajnish Singh

DELHI METRO IS SPREADING ITS WINGS IN ALL DIRECTIONS. O.K. IT IS GOOD. BUT IT IS SORRY STATE OF AFFAIRS THAT DUE TO HEAVY RUSH IT BECOMES DIFFICULT FOR MORE THAN HALF HOUR DURING PEAK HOURS TO CATCH A TRAIN. SECURITY STAFF IS CHECKING MALE COMMUTERS USING HANDS INSTEAD WITH THE INSTRUMENTS THEY EARLIER USED. IN THIS WAY THEY ARE PERHAPS SPREADING VIRUSES. AT RAJEEV CHOWK METRO STATION PLATFORMS, AS SOON AS TRAIN STOPS, SECURITYWALAH LEAVES...

Sir,

This is to bring to your kind notice eve teasing and bad behaviour towards women commuters in Delhi Metro. Due to increasing no. of passengers on Delhi Metro it is getting very difficult for women to commute on the Metro Rail during peak hours.

There have been instances of people harassing the women copassengers.

Would request you to kindly have demarcated spaces for women or separate womens compartment manned by Lady polie officers.

Kindly look into this request urgently to make this city a women friendly city

My name is Kapil Rawtani, I am a resident of Malviya Nagar.Today (07 Sep' 2010) at 1440 hours approx. I bought a token of Rs.12 from AIIMS to Malviya Nagar from window number 2 from left side,and board a metro from AIIMS station, instead of Rs.12 your ticket executive gave me a token of Rs.10 which was valid from AIIMS to Hauz Khas,and after reaching Malviya Nagar at 1450 hours approx. I paid Rs.50 as fine and Rs.2 as fare difference due to negligence of your ticketing executive at AIIMS station.

I feel you should recruit educated staff at all the metro stations because of just a little negligence of your ticketing executive at AIIMS I argued with the gaurd and customer care executive at Malviya Nagar station and I paid fine even if I had not commited any offence.

Delhi metro is the public transport and thousand of passenger are travelling daily,so you should recruit some efficient and educated staff,so that Delhi metro passengers have safe and joyful journey and they do not have to face Embarrassment like me just because your staff is illiterate.

I hope you will look into the matter and do the needful.

Details of fine paid at Malviya Nagar station.

Equipment Number :- 31

Operator :- 10974

Receipt Number :- 6108

Transaction Number :- 151

Thanks & regards

Kapil Rawtani

E-mail :- [protected]@southalltravel.com

Respected sir

It’s been 3 to 4 years that we have been travelling through metro so we park our vehicles at Delhi university metro station everyday as we commute through metro; it saves our time to reach our office. So we filled the vehicle parking form a month ago. it has been 15 days our request has got approved but the parking owner of Delhi university metro station is not making our passes and uses abusive language because of which we are facing problem daily. I request you to kindly resolve our problem as it is becoming very difficult day by day. Waiting for your reply.

Yours sincerely
Sanchit jaggi
ph no.[protected],[protected]
email [protected]@yahoo.co.in

Sir I was travelling by Delhi Metro from Botanical Garden on 29 August 2010, near about timing 2:30 PM. I was taking playing toy as a gift for my five year old niece. The toy didn, t pertained to any metallic substance . It was a simple deviced toy which operates with the help of small batteries and it was not equipped with any electronic machine , Mettalic substance and batteries. They forcefully damaged that toy and started abusing me and infact they raised hand on me. Sir iam a Government employee and highly educated person. I request them that this is not an objectionable article and i showed them the cover of the toy which was diagrammated with the inside content of the toy. But they didn't listened me and started shouting on me and abusing me. The toy was very costly and it was damaged brutually into pieces. It was a huge loss to me and i was humilated . Kindly take serious action against the officials on duty on 29/08/10 at Botanical Metro Station ( 2:30 PM)

I am Sending this complaint on the behalf of Chartered Accountants Students :-


Our classes is conducting at Shah Auditorium At Raj Niwas Marg every day morning 6.30 to 10.30 . After the class mostly students use the route of Delhi Metro from Kashmiri Gate ( Gate No. 3 & 4 ) , but unfortunately at the metro station’s Lobby & Stairs there are so many ( approx. 10 to 20 ) students of nearby schools sit in the stairs & Smoking in the Station Premises And Also Passing the comments on girls ( our class students ).

we already warn them as well as make complaints to the Security officers but there has nobody take any action towards this mismanagement .

So you are requested to please take reasonable action in this regard & help us.



Thanks



Sundeep Saini
KD-90, Pitam Pura,
New Delhi - 110034
Ph. [protected]