Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

Today I boarded the metro train fron mayur vihar extension metro station at around 9 pm, on the metro going towards noida city centre.the lady did not check us at all, she just moved her hand and said carry on.the lady, s name as told was bhagwati, she was not wearing any name plate.i told this thing to another male colleague of hers, he is supporting her and yelling at me that do I even know that she is not well, she is having temperature.the...

My friend and I were in queue at Jahangirpuri metro station and she was trying to buy a metro card. I was already in through the gates and saw a Customer Care desk which reads "Cards are available here". It was empty. The employee Mr. Aaryank Gupta refused to sell me a card and said let your friend wait in the long queue. I would like to complain about Mr. Aaryank Gupta and his unhelpful and unfriendly attitude despite the notice that his...

I travelled from Hauz Khas to New Delhi on 4/9/15 and used smart card to travel.My smart card had a balance of Rs.2.4 but I was not aware of that but the entry gate opened at Hauz Khas metro station and I didn't take notice of the balance .So when I tried to exit on New Delhi Metro station the gate did not open so I checked the problem with the lady sitting at customer care reception. She told me that I have "Zero balance" and it could not...

Dear Our Government Running Officials This is to bring I to your notice that we as public appreciate your decision of extending the service of metro connectivity across regions but at the same time the below points are very important to pay your attention to 1-Central secretariat to badarpur line has poor metro frequency, the platforms are filled with crowd till the staircase 2-Even if metro comes, since there's a delayed service...

I want to share that blue line of metro which connect Dwarka and Noida, is having less frequency, there is a gap of almost 20 min between two metro, s due to which so much of rush is there if the frequency is at least increased and waiting time period is reduced from 20 to at least 10 min lot of issue will be resolved but i do, nt know why metro people are not showing any concern towards it. At the same time the opposite line has frequency...

Janak puri east metro station(BLUE LINE) has gutter water clogged in between metro tracks - Near platform 1 (rear end). The black water seems to be dwelling lot of mosquitos clearly visible and platform is infact stinking very badly. It is definitely housing those mosquitos and therefore diseases like dengue. Its my humble request that it is cleaned up asap. Thanking you Citizen...

Accident: On 11th August, 2015 @19:12, I went to customer care block at Sultanpur Metro station. I asked Nitish Rai (customer care executive) to recharge my card with Rs. 200/- and gave him Rs. 500/- cash note., then I gave him another metro card for cancellation, during this process he forgot to return me balance Rs. 300/- and the receipt of the transaction of Rs. 200 done. He just returned me my both cards and not the money. In-fact, I...

There is no mode of travel between Kashmere Gate (ISBT) to Bhajanpura. Please provide the feeder bus service for this route. People from North-east Delhi suffer a lot to cover this distance of about 7 KM. Further, the Faridabad-Kashmere gate line needed to be extended upto the Khajuri or Bhajanpura . DMRC/Govt. should conduct a survey for it....

Today 22nd July at 8:30 am, the violet line metro running from Central Secretariat to Badarpur was coming at intervals of 10 mins and fully packed . The rush was such that passengers queues had gone till the stairs, It was impossible to board the train which OF ONLY 4 COACHES was coming fully packed, after missing 4 trains I had to exit from Central Secretariat and board an Auto to get to work . Am sure the authorities are aware of...

DMRC CMD, I'm a daily Delhi Metro commuter from Govind Puri to Janpath. The normal travel time is maximum 22 minutes. But now a days the same time taking above 50 minutes. There is VERY VERY LONG INTRUPTION daily in the metro services at the Badarpur-ITO route at morning peak office timing (8 AM to 11 AM). This uttered stupidity has been started since the metro service extended to ITO. If you can do anything for improving the services,...

Goodevening sir, I am delhi resident. I was commuting metro from malviya nagar on 18th july around 7.20pm. I put my bag into the checking machine n went for my checking. Since i was having high fever i was in lil hurry to reach home fast. The lady police who was checking was stopping me because i was in hurry.. i just said to her that i m not carrying any arms thn y r u stoping me i want to rush home..she stopped me there starting shouting...

Dear Sir, At MG Road Station Mr. Ramakant was on Customer Care at 9:10 AM 09.0715, i went him to unblock my card, which was block last night at Akshardham station, he was talking with other fellow long time, i request him to pls. unblock my card than talk but he rudely answered me. and deny to clear my card, i want to request to DMRC authorities to take action against him, Regards Alok Sinha...

I being a teacher commute by Metro from Shadipur to Chawri Bazar. Normally I board the train on 7.19 AM. But due to paucity of time if I unable to board that train. Then the next train comes after 14 minutes. Even after reaching Rajiv Chowk I have to wait for 6-7 minutes for train for Chawri Bazar. It is requested that this frequency may be rationalized....

My name is Gunjan kumar . Generally i m using yellow line & blue line. but first time i use violet line on 30june2015. I enter metro in 2nd last boggie then i enter the last boggie. some male person also sitting there, so i also sit there, i dont know about that thats ladies coach. i enter at badarpur metro station and next to next metro station cisf officer say me and other male person to come out from coach. then i visit...

It was matter of joy as well as pride for me as I was taking my maternal cousin and her parents alias my family along me on their maiden trip to Delhi via Delhi Metro. While travelling from Vishwavidyalaya Metro Station on Yellow line to Jhilmil on Red line, my cousin queued up in the ladies queue to get their tokens ( Being a Delhi local, I had a metro Card ofcourse). Around 1301 hours my cousin bought three rfid token/ tickets with recharge...

I recharged metro card through online payment partner citrus, Engraved id No.63557172, on 20 May 15, payment deducted on my account rupees 200/-but card not recharged that time than I want to refund process rupees 200 in my account but they were not respond to me . I sent mail to mail but they replied to me refund process took one month than I want to take your help....

As usual the huda city line was insanely overcrowded this morning. I don't understand why the metro administrators don't hire someone with a decent operations/management background to figure out how to manage rush hour needs. It's not that difficult to figure out the logistics!!! Anyway, this morning there was no air coming through the vents in the 8:40 am huda city metro line (from central secretariat) and the air was absolutely suffocating...saw...

Hi, My name is Priya Agarwal. I was exiting from new Delhi metro station at 10:00 pm on 5th June 2015 as I had to catch a train. While swiping my card at exit gate, one lady pounced over me. I shouted at her and moved. When at climbed the stairs somebody said my bag's zip was open. I asked someone where is the control room as I knew I kept wallet in that pocket n I didnt leave it open. When I asked the officer that did u find any wallet....

Please note that this happened twice with me and rest of the ladies passengers also on dated 1st and 2nd of June 2015 that Iwe entered the last boggie of the metro from rithala to dilshad and found male passengers travelling on the same.there was no clear intimation and no police was there to prohibit them entering that boggie as specified for women for last two weeks only.please take immediate action as this is causing lot of problem to...

Dear Sir I would like to bring in to your notice that vehicles we not safe at Delhi metro parking. I have parked my bike yesterday at uttam nagar metro parking but when I came back late tonight petrol has been theft from my petrol tank and few parts were also removd.due to late night I couldn't take pictures as proof. As a common man I would request you to please look into this and take neccssarry action since we are paying higher parking...