Delhi Transport Corporation [DTC] Complaints & Reviews

I boarded the bus no. 185 from BBM depot. However, the bus was already overloaded with passengers. There was no place even to keep standing, yet the bus kept taking in passenger - neither the conductor said anything. So, I decided not to travel on the bus. However, as I was getting off the bus, the bus rushed forward and I fell and both my hands have suffered injuries.
This is not the first time when I have seen bus overloading itself with passengers - which given the COVID and the danger it can cause should not be done. Moreover, the conductor should be more alert and not just a nominal person sitting for nothing.

I was standing at Peeragarhi traffic lights at around 8-8:15 am. The bus driver hit my backpack while I was waiting for my cab. The bus almost hit me and I would have been severely injured if the auto drivers hadn’t signaled towards me. The bus’ color is blue and its number is DL 1 PD 6027 (this is the bus no as far as I can recall). Please check with the driver and take strict actions. It is matter of people’s lives which they hardly bother to care about.

While i was filling the online bus pass form after submitting all the documents online in form, when i click on submit after that they show "You are not authorized for Delhi Building and other construction workers all route Non-AC Bus Pass".

please resolve this complaint as soon as possible.

thank you

Respected sir/madam

I am writing this to you in connection with an incident which occurred on 29th April 2022, while I was travelling in a DTC BUS DL1PC1210, ROUTE 702 TOWARDS SHAHDARA, @21:45.

Just when I boarded the bus from 'NEW RAJDHANI ENCLAVE' TO 'SWARAN CINEMA', I noticed that the conductor (ticket issuer) of the abovementioned bus was not sitting on the seat allocated to him as per the rules of the Honorable DTC.

Then when I was searching for the Chartr QR code inside the bus, the conductor asked me to report to him as if he was my boss, it was rude and unprofessional. Then when I went to him he said "ticket" & I told him that I'll be issuing the ticket online.

Then I went to him to seek some clarifications regarding route no. of the bus and he was busy talking over the phone so I came back to my seat. When he was done with his phone call he asked me to come again and I gestured to him saying NO.

Immediately his response was "S**** B******* EK thappad maaruga na naachta firega aage peeche" and I was shocked when I noticed that He was Drunk while being on duty.
I felt insulted even after being a diligent passenger of the DTC, this incident resulted in me facing mental torture, being publicly shamed & being threatened by the DTC Conductor.

I immediately told him that this is intolerable and I started dialing '100' to seek help from the police as what he did is an intolerable offence under THE INDIAN PENAL CODE & various other laws of India.

Then the passengers and the bus staff requested me not to do so. I then decided to first report this matter to the DTC authorities to seek justice and proper enquiry in this matter.

Kindly look into the above mentioned issue and take appropriate actions.
I hope I need not remind you that if DTC is unsuccessful in taking the necessary steps and keeping me in the loop then I will have no other option but to approach the honorable court regarding the same.

Kindly feel free to contact me in case you require any details regarding the same.

The details of my journey are mentioned below in a brief summarised manner:
DL1PC1210 "GREEN DTC BUS"
ROUTE 702 TOWARDS SHAHDARA
DATE 29th APRIL 2022
TIME 09:45 PM
BOARDED FROM 'NEW RAJDHANI ENCLAVE'
DEPARTED AT 'SWARAN CINEMA'
CONDUCTOR WAS DRUNK, THREATENED TO HARM ME PUBLICLY, HARMED MY REPUTATION PUBLICLY AND MENTALLY HARASSED ME BY USING SUCH OBSCENE WORDS WHICH I DID NOT EVEN WANT TO MENTION PROPERLY

Thanks & Regards
Pranav Saxena
[protected]

We are the residents of plot no 189, abhyankar nagar, nagpur-440010. Since last few months at day and night dogs start barking & fighting with each other causing disturbing during sleeping hours I am writing this at 2:20am just because I am so frustrated and can't even sleep. There are new new dogs coming in the area I don't from where but I request you to please take all the stray dogs from the street as we don't need anyone of them as there are already many residential dogs.
Please send the NMC dogs van as soon as possible.

Request you to treat it as urgent as we are very disturbed and frustrated

In this bus the driver is not well behaved and the conductor is also not telling the correct information and the marshal is also not present in the bus and the bus driver not using his route and always open the front gate

R/S/M,
I am a student of IHM, Pusa studying in B.Sc 1st year. I have applied for student E- bus pass twice 1st (Apply date :2/12/2021
Pass I'd:[protected]nd (Apply date :21/04/2022
Pass I'd:[protected] to travel easily in DTC buses, but pass is not issued even a single time and no specific reason given for it. Customer care asked to file refund claim for the same and can't explain the reason of not issuing E-bus pass as its their personal matter and can't not be shared with consumer. It is requested to issue the bus E-pass ASAP.
Kindly look into the matter and help the needful.

Name : vivak garg
Date of Birth:1/12/2002
Phone Number:[protected]

Bus Route 534, No - DL1PC1537, Timing at 9.55 AM Dated[protected]. My co-rider's mobile phone was picked up between Mehrauli and TB Hospital stand. He tried to complain and asked the bus marshal whose name was Mr Amit (not wearing the batch name) to take some action. But sorry that the marshal did nothing to help that person and was busy talking to the bus driver. When we raised our voices he said, "File a complaint to the senior officer, don't tell me anything, only you have the problem". The man whose mobile was stolen, got down at the next bus stop to find and chase the snatcher himself, the marshal did not help him in any way by any means. It's a serious issue if marshals don't even help riders then what is their role?
Please take action against the on-duty marshal, I am sure he didn't even share his correct name and he was also not wearing his name batch either.

Bus no 9390 sarojini nagar depot date Route No 392 toward noida date 25/04/2022 time 8.10 pm bus driver not stop bus at nauroji nagar bus stand when ever bus all seat empty please take strict action against driver and teach him public service responsibility.

Dear Sir/Mam,

Greetings,

I'm rahul from delhi (Palam), first of all thanks for provide DTC bus service they are too good but I'm so frustrated with 715 service it's only one to two buses for this route, I'm requested to you please improve this bus route service at least 5 buses.

Thank you
Rahul kumar
[protected]
Aam nagrik 🙏

Dear team,
A lots of time Bus No 623 and 624 are not stopped at R.K.Puram sector 2.I don't know why are so hurry for that.In the morning (25th April 22) the same incident is happen.
Please look into this in serious note.
Looking for your positive response.

When I entered the bus driver suddenly push the break coz of that I got Bruce and a cut in the palm and when a passenger goes to bring ointment from the bus first aid kit there was in the box
Not only do they drive rashly but also misbehave with passengers

I have applied DL and given DL test on Date- 08/03/2022, Application no -[protected], It is showing that I have cleared test but showing pending for documens.
It takes too much time..
I have visited 3 times RTO office and found that RTO officials has lost my documents..
D.o.b -23/01/2003

I said him to stop the bus at my place but he refuses & said that I'll throw you out of the bus & he abuses ...
Bus no. - 706
Bus was taken from kapasera border .
At around 8:10 to 8:15pm .
Bus colour - orange

This is the complain about not stoping the bus at dwarka metro station bus stand and behave rudely.
Bus no DL 1PD 5985
ROUTE NO 910 STL
Time 10.02 PM
Dated 18.04.2022
Towards ghumanhera depot.

Bus no. DL1 PD5015 is not stopping the bus for passengers at JJ Colony Wazirpur everyday. The driver arrogantly passes by ignoring the waving of passengers.
Please look into this asap.

I made payment of 500 for my e bus pass three days ago but still I haven't received my e bus pass.I mailed them regarding this issue but no response from their side.

Driver of Bus Number DL1PC8601 and route number 605, did not stop the bus at bus stand at 7:45 pm on 17 april 2022 even when hand was shown by 2-3 people. This route has only 2-3 buses so now passengers have to wait for another hour or so for next bus.

I am a facility member of Kamna vaishali 2 e 235 c area in Ghaziabad. we have been facing a major problems due to street dogs they bark first and they follow the vehicles when we drive a car or two-wheelers, sometimes they started biting, and today they try to bite me. They always spoil the whole street by doing/spreading garbage everywhere even at the entrance of our lane. They always bark at the passers-by and sometimes they bite the people and children. Our children are not safe due to them. Also, their loud and strange noises during the night disturb our sleep and distract our kid's sleep and mind throughout the day and night.
It's our humble request to solve this burning problem of ours by sending the NAGAR NIGAM Dog Squad to catch them.

Thanks, Saurabh
2 E 235 C Kamna Vaishali, Ghaziabad

I am a facility member of Kamna vaishali 2 e 235 c area in Ghaziabad. we have been facing a major problems due to street dogs they bark first and they follow the vehicles when we drive a car or two-wheelers, sometimes they started biting, and today they try to bite me. They always spoil the whole street by doing/spreading garbage everywhere even at the entrance of our lane. They always bark at the passers-by and sometimes they bite the people and children. Our children are not safe due to them. Also, their loud and strange noises during the night disturb our sleep and distract our kid's sleep and mind throughout the day and night.
It's our humble request to solve this burning problem of ours by sending the MCD Dog Squad to catch them.

Thanks, Saurabh
2 E 235 C Kamna Vaishali, Ghaziabad