Delhi Transport Corporation [DTC] Complaints & Reviews

I am a regular traveller of dtc from anand vihar to shahdara, as found terminal is too much far from entry or exit and as on exit like me many are waiting for the bus also a rush of auto rikshaw are there, as the timings are very bad of badarpur to gurgaon route, and at late night if we try to catch the bus the bus driver is not open the doors due to that not only me also like me many faces the problems, even if only 2-4 peoples are in bus and many are waiting on exit and behaviour of drivers & condector are very rude and using abused words, same happens with me today with gurgaon route bus which is i think bus 07:30 pm from gurgaon to badarpur & bus no dl-1pc-0548 hope delhi govt. Please take action on this

I am student fro maharastra. I travelling from janpath to karol bagh.in karol bagh metro station two person is standing who catch me and checked my ticket. Then i see them my ticket. I taken ticket of 10 rupies and necessary of 15 rupies. Then i pay rupies 200 rupies penalty but he torture
Me. I ask some questions because he does not given my ticket return. He said me that they will submit to court. I gone with him police station police also torture me

The following detail about my penalty ticket
Rs 200
Date 14/1/2018 morning 12
Bus no 8672
Design at
Route no 522
Name of person - harpal singh
So kindly co-operate us
And find out who they are is it corporate officer

I'm a regular passenger of dtc. I travel from mubarak pur dabas to zakir hussain college, the bus service form mubarak pur dabas is very limited. Here is a lot of passengers but lack of bus service, only few busses are available. We are facing too much problems from nearly an years.
You are requested to provide some more bus services specially 991 and 567a.

Thanking you

I,

Dtc operates three bus routes from noida sector - 62 bus terminal, the services are very irregular there is total lack of professionalism. Following are the main grievances :-

(A) the time keeper is least bothered about the timing of the buses and does not entertain passenger queries. Time keeper has no control on the drivers and conductors.
(B) the buses are parked in an erratic manner.
(C) the sign boards are not switched 'on' in time.
(D) the conductors board the bus only when the bus starts to move. No conductor issues the tickets before the movement of the bus. After boarding the bus the conductors indulge in gossip with the driver till fortis hospital there after they come to their seat and start switching on the ticket machine and enter the printed ticket details in the way bill/chart.
(E) even when delhi/ncr is fighting pollution, the ignition of the buses is on while parking and are idling for long duration.ac drivers keep the ac on in the parked buses.

Some strict action is required to streamline the services otherwise the passengers will continue to suffer and dtc will keep incurring losses as due to lack of proper time table either there are no buses because of which private buses/auto's are making merry or there are two three buses plying together resulting in empty/half filled seats.

Regards
Hitender

मेरा नाम रोहित है मुझे रोजाना रात को 9:00pm के बाद शंकर रोड़ से पीरागडीः जाना होता है और मुझे शंकर रोड़ पर खड़े हुए मुझे पूरा 1½ डेढ़ घंटा हो गया है और अभी तक कोई भी बस नहीं आई है अब समय 10:05pm है जब की मेरे रुट की बहुत बसें हैं जैसे कि 940, 944, 962, 980, 991, etc.
लेकिन यह सभी बस वाले रात को अपना समय बचाने के लिए बस रुट छोटा कर लेते हैं और इसी वजह से आम लोगों को परेशानी होती है आपसे अनुरोध है कि कृपया करके इस रूट पर बसों का बंदोबस्त किया जाए और आम जनता की समस्या का समाधान निकाला जाए
धन्यवाद

Dear Team/Department
Today morning around 8am i taken 534 bus number (DL-1P C6905), driver should be run bus according to bus route but driver change the route according his shortest route, also driver was using abuse language, i told them please taken bus as bus route but driver change the route before hasanpur depo towards patpaganj maxlife hospital route, please take action against these two employee because i really faced many issue today morning, i walk around 1km to take again bus towards chander vihar.

I was on my way home from college. I boarded bahri mudrika to uttam nagar from satya niketan and dropped at sagarpur bus stand at around 2:50pm. On my way the bus driver and the conducter were smoking. A passenger objected as she was uncomfortable with it but they didn't pay heed to her problem and instead said that they had opened the door so that the smoke goes out. I couldn't note the bus no. But have recorded the driver's face.

Service — bus doesn't stop on predefined stops also
Hi,

There are many buses which does not stop on their predefined bus stops but stop at ahead of stand in mid on the road. This is completely risky for passengers. Today, this route no.181 is not stop bus at adarsh nagar bus stand because his bus was late from his normal depot time. People are waiting for bus since long and if any bus comes that does not stops. As in the morning people need to go to office as early as possible and even if they miss one bus by 1 min, they might get traffic ahead and again gets more late. This is really a bad start of morning.

In the evening also, this route no 181, 181a buses is not available at time. Sometimes we do a wait for a bus around 50 to 70 minutes

I hope this small issue will get resolved soon to get everyone better every day life.

Thanks a lot for your nice service

Best regards,

I started my journey from shadipur to rohini in dtc bus (Green) via dl1pc9697 and bus number 975 at 10 am today morning 01/01/2018. I gave conductor the ticket amount but the conductor refused to give me the ticket and he was asking for 15 rupees change although i gave 100 rupees and he have change also but says take rest 85 amount in depo. I'd be glad if any kind of action will be taken for the same

I started my journey from saket to mehrauli in dtc bus (Red) via dl1pc9305 at 3 pm. I gave conductor the needed ticket amount but the conductor refused to give me the ticket for the same journey, instead told me to take a seat. After forcing the conductor he gave me the ticket. This money they take without giving the ticket goes straight away in their pocket in form of corruption. I'd be glad if any kind of action will be taken for the same.

Rash behavior of conductor
Respected sir/madam,
Myself student studying in 11th class kendriya vidyalaya no 3 delhi cannt.
I was traveling in dtc bus on 21/12/2017.
Conductor said to show my pass to him. When i give my pass to him then he said this pass is expired 4 days ago and he take my bus pass then purchase ticket. I requested to him that please give me my pass and he said no this pass is expired and he threw it from running bus.
Complained
1) who gave him authority to threw my pass. That is my property and he will not any power to threw it.
2) he talked with me abuse. I am just 16 year old child
3) if i am traveling without ticket then
Only ticket checker have authority to give punishment
Bus details:
Numer - dl1pc0016
Name - neahru place
Timing 07:15 at mayapuri chock

School : kendriya vidyalaya no 3, delhi cannt

I shall be thankful to you. Kindly consider my complaint and allow me to issue a new bus pass. Take stickly action on that conductor.

Thanking you

Date-21/11/2017

Respected sir,

I hereby want to compliant against misbehavior of dtc bus drivers, they speaks so badly like they are our boss or we are our servants, i try to speak with them in very polite mode, but still they speaks badly, today i was travelling from adarsh nagar to punjabi bagh in bus no. 861, (Dl 1p 0952) near 8.30 pm, i left my seat at flyover of punjabi bagh to get down at the bus stop and stand near the front gate of the bus, driver said to me ' yahan kyun khada ho gya mere sar pe poche khade ho jake, i informed him that i have to get down at next station, but he keep on speaking in his ugly voice that ' teri alag se kadi banava deta hu, i said him ki bhaiya me apse request mode me baat kar hu, the said ' la 50000 rupee de jada tab manufacturing teri request jada kanoon mantri matt ban tere jaise kanoon mantri hum roj dekhta hu, chal nikal yahan se.

It is my urge to kindly take suitable action against these kind of misbehavior of these personnels, as it is their general practice to behave with consumers and it is not a practice of a civilized city like delhi.

Submitted for kind information and necessary action please.

With kind regards,

Rahul
[protected]

At 7:10 am on 23/12/2017.
driver not stop the bus on dev nagar bus stand
bus no-1295( cant seen properly)
route-957(shivaji stadium).
Rash driving leads to many accidents in delhi.
I requested to take strict action against driver.
Transport dept. should make sringent rules and regulation regarding safety and security for people and provide good governance

Dear sir/mam,

The buses are not following the route which are going forward from noida sec 18 (Atta market) to noida sec 16 (Rajnigandha chowk). The bus no which are crossing by there are -347, 323, 319, 33, 34, 33, 34a, 492, 493.

Buses are now moving directly to rajigandha chowk from atta market. Earlier there was a barrier for light vehicles at noida sector 18 and the buses were moving from atta market to film city to rajnigandha chowk.

Now the barrier has been broken by some transporter. Due to this the buses are violating the route and moving directly to noida sec16. After asking them to move from fil city they are behaving rudely and sometimes it comes a situation of fight. The passengers which have to go to film city has to walk about 2 kms for the destination.

Request you to intervene in this matter and put the barrier of light vehicles again at noida sec 18 so that the buses will follow their route and passengers need not to suffer.

For any clarifocation, call on [protected]

I am at hamdard nagar stop around 4:10 after my duty in hamdard hospital. I am regular traveller and face same problem 3 time also but not taking step but due to same type of problem face by me again and again i file a complaint please take action against it. My complaint is 311 bus come around 4:10 but not stop while i am waiting and hand raise for requesting to stop please take a good step and inform me as soon as possible.

A green dtc bus hit my car which was parked on the side of the road just 19 minutes ago. The license plate number of the bus is dl1pc7471 and had the number 442 on it as the route. Instead of stopping, the driver simply went forward scraping the car more even after hearing a thud. He continued driving forward and sped up in a bid to outrun the car since it wasn't started up then. This incident happened right under the foot over bridge in rajouri garden. The driver was over speeding and driving rashly without looking here or there. I request you to find the driver and give him a lesson. The bumper of my car is now broken and the car has scrapes all over.

I was coming from the bus route no. 740 at around 8:45PM on 25 Nov 2017. I got on the bus from UTTAM NAGAR TERMINAL. I asked the driver to stop the bus at TILAK PUL bus station. He refused & said he is not going to stop as he was getting late. When I said he has to stop as it is a registered Bus Stand, he started abusing me & even at one point ready to hit me. He didn't stop at the bus stand. He stopped at the Uttam Nagar Red Light, open the doors and threw me out of the bus. Please take some legal action against the driver as he did this because he thought what a 70 year old man could do to him. I didn't get a chance to see the whole bus number but the last digits were 0191. It is in favour of all the aged people I am registering this complaint. I once again humbly request you to do something about it, for the safety of people who hope to get back to their home safely after leaving home to earn their bread & butter.

Sir,
I travel daily from deepali chowk to kanjhawala via ring road and kanjhawala road. There is a serious problem of every bus driver to stop at the middle of the road to pick up passenger and drop the passenger.
Even if the side of the road is clear, they do'nt bother to stop near the roadside. This causes inconvenience to both the passengers and the other people riding/ driving on the road. This kind of behaviour by the drivers may someday cause a big accident which will be fatal for that innocent person.
I request you to please instruct the drivers and also hire only trained and professional drivers as they have the responsibility to drop thousands of commuters daily safely.

Today the above mentioned route no bus having registeration no. As dl 1p c9668, i am so disappintoted the behavior of conductor

The incident when take a ticket i ask give me one ticket to d1 vasant kunj and his give me 15 rupes ticket and actual rate is 10 rupes and when i ask u give me wrong ticket then his reply rudely and don't give me actual ticket and miss behave with me.
Take a action against conductor (Particular bus dl1p-c9668)

Hi
This is regarding to bus driver is filling the gas in the middle of the journey by deboarding the passengers in the middle of the road. They should fill up the gas before or after the travel time. Bus no dl ip c 8785 route no 804 from the way to kapashera boarder to jhangirpuri it started at 8:45 from kapashera border today which is monday date 13th of november 2017. It makes delay to reach home at the night hours. Kindly look into this.