Delhi Transport Corporation [DTC] Complaints & Reviews

sir,
i want to bring in notice of DTC which provides bus transpot facility in new delhi. dtc has removed many bus routes from many years without any reasons and people who were travelling with that buses are in trouble due to inavaibility of these bus routes. i am staing that bus rotes with minor changes in it.route no 967 tikri border to sarojini nagar depot ( via mundka, nangloi, peera garhi, kesho pur depot, janak puri district centre, tilak nagar, hari nagar, beri wala bagh, maya puri depot, narayana, brar square, dhaula kuan,moti bagh, hyatt hotel, sarojini nagar depot)
route no 618 hauz khas terminal to azad pur terminal via ( yusuf sarai, medical, safdarjung hospital, moti bagh, arsd college, sardar patel marg, bapu dham, simon bolivar marg, rajendra nagar, patel nagar, karam pura, zakhira, shastri nagar,tri nagar,ashok vihar, azad pur.)
route no 750 okhla village to inder puri j j colony via modi mill, nehru place, chirag delhi, munirka, subroto park, palam airport, indian oil corporation, mode line, sadar bazaar, kirby place, base hospital, brar square, narayana, loha mandi, inder puri.
route no 780 i g i airport to mori gate via ( subroto park, basant village, south campus, arsd college, satya niketan, nanak pura, moti bagh, shanti path, ashok hotel, race course,tughlak road police station, shahjahan road, india gate, tilak marg, ito, ambedkar stadium,rajghat, nigam bodh ghat,maharan pratap isbt, mori gate.) route no 792 kapas hera border to inderlok metro station via ( subroto park, basant village, south campus,arsd college, sardar patel marg, budh jayanti park, karol bagh, liberty cinema, sarai rohilla railway station, inderlok metro station

Date : 31/03/2012 (Saturday),
Time : 7:30 P.M.
DTC Bus Route No. : 778 (Inderlok)
DTC Bus No. : DL - IP B - 2672

On Saturday evening i was travelling by this bus(778 - Inderlok) around 7:30 P.M. to 7:45 P.M. I boarded on this bus from Moti Nagar bus stop, i gave the conductor 10 rupees note and took the ticket of 5 rupees. But the note was damaged, i returned the note to the conductor and he gave that note to another passenger. After that somehow i found 5 rupees coin with me and i gave it to the conductor and said that please return me my 10 rupee note and i am giving you the coin of 5 rupees. The conductor refused to return me my 10 rupees note and started to saying me that i don't remember when you gave me 10 rupees note. At last he did not return my 10 rupees note and in perforce i get off from the bus.

I am JIJI K NINAN residing at Janakpuri, New Delhi and working in Gurgaon for last several years. I used to DTC AC buses from Uttam nagar term to Gurgaon for my daily trip to office and home regularly. But all of a sudden the AC Buses which scheduled in the same route withdrawed by the DTC causes lot of problem for daily commuters like me. Kindly restore the same with immediate effect for the public convenience.
Thank you.
JIJI K NINAN

PLEASE REFER MY PREVIOUS COMPLAINTS DATED 17 @ 18 MARCH . I HAD WRITTEN ABOUT THE DRIVERS OF ROUTE 131 AND 120 LEAVING TOWARDS NARELA DO NOT ENTER IN AZADPUR TERMINAL. MOST OF THE DRIVERS TAKE THEIR BUSES DIRECT WITHOUT STOPPING THEIR BUSES ON PROPER STAND INSIDE AZADPUR TERMINAL.
AGAIN ON 31 M1RCH 2012 AT 10/40 HOURS , THE DRIVER AND CONDUCTOR OF BUS NO.DL 1 P /C 8791 OF GTK DEPOT DID NOT STOP THIS BUS INSIDE AZADPUR TERMINAL.. I IMMEDIATELY INFORMED DEPOT MANAGER SH SURESH GUPTA ON LAND LINE PHONE NO.[protected] AND LODGED TELEPHONIC COMPLAINT NO 700 IN CONTROL ROOM BUT ALL USELESS. I HAD ALSO FAXED PREVIOUS COMPLAINTS TO MD/CHAIRMAN DTC,BUT TILL NOW NO ACTION AND NO RESPONSE.
I AM A SENIOR CITIZEN AND FREQUENTLY USING PUBLIC TRANSPORT SYSTEM OF DTC. BUT IT SEEMS THAT THERE IS NO CONTROL OVER DRIVERS AND CONDUCTORS IN DTC DEPARTMENT. PUBLIC HAS TO TOLERATE THEIR RUDE BEHAVIOR AND MIS MANAGEMENT ALSO. NO COMPLAINT IS REPLIED.NO ACTION TAKEN IS INFORMED TO COMPLAINANT.

i ramesh live in uttam nagar near gurdwara i want to say u that in uttam nagar there was so many street dogs .woh kabhi bhi kisi per hamla ker dete hai woh bhi ek kutta hamla nhi kerta 7 8 kutte her ek gali me rehte hai kisi ko gali se gujrne nhi dete aaye din accident hote hai in kutto ki wajah se so please take action towards these dogs immeditely they were mad dogs they can do anything please help !!my adress is rz-50 indrapark extension...

I had travelled in Low Floor bus on 20th March 2012, route no. 392, bearing no.- DL 1P C0-617, that left Moti Bagh Part-1 at around 08:55 A.M. After tellin the conductor and driver they didn't stoped the bus at Noida sector - 60 around 10:00 A. M. I even tried calling the helpline number but alarmingly none of the numbers were in use. The service of DTC is really poor and they are not rendering services for the money they are charging from us. I hope the higher authorities take up this matter seriously and take quick action at the earliest

D.T.C. Complaints & Reviews - DRIVERS OF ROUTE 120 & 131 NOT ENTERING AZADPUR TE
D.T.C., DELHI, New Delhi, Delhi
Location: DELHI, New Delhi, Delhi, India

ASHOK KUMAR SHARMA on Mar 18, 2012
DRIVERS OF ROUTE NOS 120 & 131 NOT ENTERING AZADPUR TERMINAL
I AM A SENIOR CITIZEN AND FREQUENT USER OF DTC SERVICES. I TRAVEL DAILY FROM AZADPUR TERMINAL TO NARELA BY ROUTE NOS. 120 AND 131. MOST OF DRIVERS DO NOT ENTER AZADPUR TERMINAL AND CARRY THEIR BUSES WITHOUT ENTERING AZADPUR TERMINAL. THE STANDS OF ROUTE NOS. 120 AND 131 ARE INSIDE THE TERMINAL. ON 17 MARCH AT 11.05 DRIVERS OF BUS NOS. DL- 1P/C 0195 (ROUTE 120) AND DL-1P/C 8821 ( ROUTE 131) HAD NOT TAKEN THEIR BUSES INSIDE AZADPUR TERMINAL. ALTHOUGH THE TELEPHONIC COMPLAINT HAD BEEN LODGED WITH DTC CONTROL ROOM AT 11/30 HOURS ( COMPLAINT NO. 590),BUT I EXPECT NOTHING . COMPLAINT NO 590 DATED[protected] HAD BEEN GIVEN .DEPOT MGR SUBHASH PLACE SH K.C.GUPTA HAD ALSO BEEN INFORMED .DEPOT MGR ROHINI 4 COULD NOT BE CONTACTED. PL DO NEEDFUL IN THIS MATTER. I KNOW THAT DTC IS HAVING GPS SYSTEM. PLEASE TRACK AND MONITOR ALL BUSES PLYING ON ROUTE NO 120 & 131 TOWARDS NARELA AND TAKE STERN ACTION AGAINST DEFAULTER DRIVERS AND CONDUCTORS. PLEASE INFORM ME ACTON TAKEN ON MY E MAIL [protected]@gmail.com and also on cell no.[protected]
A.K.SHARMA
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I was stand on Shahdara Mod Kabool Nagar bus stop for bus route number 273. After 20 minutes bus came but driver did not stop the bus. Bus registration number was DL 1P C 8364 Depot Nand Nagri
Time 06:35PM
Date 15.03.2012.
Kindly, action on urgent basis.
Arun Kumar
E-mail id arun.[protected]@gmail.com
#[protected]

street dogs in colony
i am resident of north delhi Sanjay Enclave. there r many street dogs in our colony and they r increasing day by day. many people are getting injured daily. children's n women can't walk on road properly. Kindly take a action before some body serious injured . we really need your help. please take action as soon as possible so that v can live our life peacefully. because some dogs are getting mad he cut to every body.
my address is - H.No-123, lig flats sanjay enclave, opp G.T.K Bus depot, Delhi-110033 My Mob Nos Is [protected]

MISBEHAIBE
RESPECTED SIR,
I'M A DAILY PASSENGER OF DTC. I TRAVELLING ON DATED 7TH FEB 2012. I'M HERTLY TOURCHER BY DTC BUS DRIVER & CONDUCTER. BUS NO DL-1P-C7701 ROUTE NO 39 JHEEL BUS STOP SHAKKARPUR TO KHUREJI KHAS AND BUS TIME 9-15 AM. I HAVE A LEGAL TICKET AND TICKET NO IS 87739 AMT RS. 5/-. I HAVE FRACTURE IN MY FOOT I ASKED TO STOP THE BUS ON THE STAND BUT DRIVER IS REFUSED BECAUSE I WAS ONLY PASSANGER THIS STOP. THE NEXT RED LIGHT I AGAIN REQUEST TO OPEN THE DOOR DRIVER SHOUTING AND ABUSING, THEN I ASKED TO THE COMPLAINED BOOK TO CONDUCTER, HE ALSO MISBEHAIVE AND REFUSED MY REQUEST AND HE TOLD ME JA- JA NAHI HAI MERE PAS COMPLAINED BOOK-WOOK, TU KYA KAR LEGA. DEKH LENGE,. FALTU KI TARI MAR RAHA HAI. ITNA HAI TO AUTO RIKSA SE AYA KAR JAHA JI CHAHE WAHA UTAR., I REQUEST TO U KINDLY CONSIDER AND NESSARY ACTION TO THIS COMPLAINT AND REPLY ME. I'M WAITING UR REPLY......

THANKS
REGARDS

Dear Sir/Madam


I am residing in Tamil Nadu Housing board, 5th main road,Ayyapakkam . Here there are around 15 dogs roaming in our street.Barking all the time and always it is in state where we really cant able to see.We urgently need help of yours.Its really so irritating to walk in the street.Hope u people will see this complaint and take actions as early as possible.

DTC route no 889 rohini sector 27 to Hari nagar depot
there are lack of bus service, bcoz there is no another conveyance like rikshaw or an autorickshaw or any
gramin sewa to get on ring road....

the service is so limited and my husband,another people of that colony have to walk 35mins to go their work.

kindly do needful on the concern

sincerly

Sushma Rao Singh

I am a student of delhi university. Around 11 am Yesterday i was going to sarai kale khan. i issued a daily dtc bus pass of rs 50. i was standing on delhi university metro station stand. a green low floor bus of route no TMS came whose number was DLIPC 8027. At the same time a cluster bus of TMS route also came. In delhi bus shelters are made in a seperate line. The cluster bus entered in the bus shelter lane but the dtc bus didn't entered in the bus shelter lane. Even i waved off the hand to the driver to stop the bus. But he didn't stopped the bus. Then after some time a second low floor bus of green colour of same TMS route whose number was DLIPC 7959 came with two another buses of different routes. All three were coming in the bus shelter lane. TMS route no bus was at last. Bus driver opened the bus gates at there only. I was standing at the bus shelter. I waited for the bus to came at the bus shelter. When the bus came at the shelter driver didn't stopped the bus, as he has already stopped the bus backwards. So i ran after the bus. Then the driver stopped the bus and opened the gates. When i asked him that why he didn't stopped the bus there. He talked with me in a very bad manner. Even he abused me also. Please do something regarding my complaint.

Hi,
I am staying at the following address
Muneshwara Block, Amruthahalli, Byatarayanapura, Bangalore.. I am working at Manyata Tech Park. I used to come home from the office after 10 PM. In the mentioned address more than 15 street dogs are troubling us in the night. In the mid night all these dogs are barking. Its disturbing our sleep also. Please take these dogs away from our street. Thanks in advance.

please mend the service of 392 noida route
and
pay attention towards their bus starting timing
they always stay behind the private buses because of their own corruption
they take amount of bribe from the private buses
without feeling shy in front of public

and they start their all the 4 or 5 buses at the same time behind the private charted bus
having taken amount of bribe

please place police security at noida sec 63 bus stand in the evening.
thanking you

Dear Concern
I take the Bus no 39 from Tri Nagar to Laxmi Nagar (Bus Route : Tri Nagar to Jheel) New Delhi daily at 6 to 6:30 pm. Mostly between 6:15 to 7:30 pm there there is no bus to Laxminagar; but in between( 6:15 to 7:30 pm) 7-8 buses (Bus no 39) with short route (all destinated to Kamla Market) are released one by one; so I have to wait for more than 1 hour to reach my home; otherwise I have to spend nearly double money by using the short route 39 no. bus. I requested to dtc worker at the Tri Nagar booth for this but he give me straight answer & told he is helpless; the schedule is made from upper management. I tried to make a complaint about it at DTC Complaint Cell at Pragati Maidan by usinng the Phone numbers[protected] and +91-[protected]) that are mentioned on their website but both the numbers are incorrect; the first no shows not in use & the mobile no. is wrong no.
This is a regular practice and most of the buses (bus no. 39) after 6:00 pm are released for short route. Please help me.

Nitin Singhal
Mob: [protected]

Hello Sir,

We have been witnessing a very poor service provided by DTC route number 73 and 108 starting from from Hari Nagar Clock Tower.

For example, In morning between 7:05 to 7:25 either 2-3 buses for same 73 route will start *together* and never on their time.

The passengers have to wait for long hours due to their inconsistent timings.

Moreover it is also observed that these 2 route buses are either very FEW. If not then we are facing huge difficullty to get these buses from Hari Nagar Clock Tower itself.

The drivers are in very hurry that they never properly stop buses and passengers have to board bus in a slight moving bus and that too never towards bus stop and on main road. All this is due to the fact that the drivers are either inconsistent timing or they just want to finisgh number of rounds and no matter whether the service rendered to public is of good quality or not.

Similary in evening at Mayapuri Depot both routes have same story. Either 2-3 buses with come in jitter with one full and others almost empty.. And
they will never be on time. I have personally waited at mayapuri for almost 25-30 minutes waiting for 73 and 108 and then I had to drop idea to wait for them many times.

Can you kindly review the services of these route numbers and review that behaviour followed by drivers. The services are deteriorated in last 1 year to a very bad extent. Our daily routine gets severly impacted due to their inconsistent timings and no bus at all for half hours especially between 7 to 9 am and then 7 to 9 pm

Thanks & Regards
A commuter from hari nagar

Hi Sir/ Ma’am,

I am a resident of Ramesh Nagar, and I am in dire need of your help.
There are several stray dogs in the locality that I stay in, which are a great danger to me & my family. I’ve tried talking to people in the locality, however, have received no help so far.
Kindly take the dogs away…especially one big…very Old Dog…who attacks me almost every evening while I return home from work.

I nearly escaped an accident early this morning, when this dog came charging. I am sure Female security is also one of your priorities…so please look in to this immediately.



Regards,
Mona Nayyar
41/b, Single Storey
Ramesh Nagar,
New Delhi
110015
[protected]

Dear Sir / Mam,

I am a resident of Kanti Nagar at Shahadara. I would like to put some serious complaints about DTC's present operational routes like 623. Many Passengers had waiting 623 but a bus comes after 45 intervals in morning times before 9 AM and in Evening from Vasant Vihar after 6 PM.

Many times we have taken complaint book and note down our complaint, but we are not getting proper solutions for our complaint.

The same problem we are facing in the evening so as to reach our home. Those buses which have in this route which was only for Short Route like Delhi Secretariat or Jawhar lal Nehru stadium.

There are more than 1000 peoples who daily up-down through Buses

We are not requesting for Red line. We are requesting you to please provide few Buses having good conditions so as to reach office on time.

We don't say that not to give public services or not to give any facilities to other route, we request you to please provide good busses and some regularity in busses in interval of 15-20 minutes so as to reach office on time. This way you can earn more and we commuters also feel satisfied from DTC.

Kindly put up bus schedule and timings & let us know the frequency of buses. Before 10 AM as well as after 6 Pm there is no regularity of buses plying on this route. All old DTC buses are plying.

I am very hopeful that you take some immediate action on this matter, as all the students & working people which going towards Vasant vihar and other commuters feel relaxed.

Yours Faithfully

Shikha lovely

Dear Sir,

I had travelled in Low Floor bus on 14th November 2011, Route No 680 bearing no.- DL 1P 7029. I caught this bus in Sector 1 R.K.at 10 pm and I was suppose to get down at next to Ber Sarai but Driver dint stop bus and after calling him he ignored us and even make comments with abusing language.The time was quarter past 10(10.15pm). I tried convince him but even he dint give time to get down on next stop too. Any way I was manage to get down on Katwaria Sarai stoppage.
I even tried calling the helpline number but alarmingly none of the numbers were in use. The staff of DTC buses are not cooperating and even they are not rendering services for the money they are charging from us. I hope the higher authorities take up this matter seriously and take quick action at the earliest.