Delhivery / Ssn Logistics — very pathetic experience

Address:

Pune, Maharashtra, 412208

I have ordered a mobile from tata cliq and it was shipped on 12th march with
Awb no:[protected] from jaipur.
On your website it was showing that this item has arrived on 15 th march morning in pune, but not delivered yet. While contacting customer care they only say we are sorry sir. As they know that what will customer do if the shipment will not deliver on time.
Your local courier office which is expected to deliver the item he says i will do when i get time.

Next day your delivery person called me around 6 pm and told me if you want to your shipment then you have to come at our office and collect yourself, we will deliver when we get time, after that a message came that your item is out for delivery and again it showed that consignee was not available.
He hasn't come to deliver and also not taking my calls to even say that he is not coming today.
I am wondering this kind of professionalism you guys maintained and to whatever you want to do (Like consignee was not available even you didn't come).