Dell India Complaints & Reviews

babels in 15" LCD screen.

I have Purchased the DELL INSPIRON 1525 about 5 months back.

I have purchase the laptop and very happy with Dell 1525 Laptop, now in key board some of key (O, Y, )
not working, We have called to Dell they people now providing support. very poor service.
My Laptops Service Tag no. -- 1WVX2BS.

I want some help from ur side, Please peplace my keyboard.

Hoping for a Positive Responnse from ur side.

Thank
Awadh Raj
#[protected]

I have Purchased the DELL INSPIRON 1525 about 5 months back.

I have purchase the laptop and very happy with Dell 1525 Laptop, now in key board some of key (O, Y, )
not working, We have called to Dell they people not providing support. very poor service.
My Laptops Service Tag no. -- 1WVX2BS.

I want some help from ur side, Please peplace my keyboard.

Hoping for a Positive Responnse from ur side.

Thank
Awadh Raj
#[protected]

NO buddy you are wrong.this happened cos u ursel[censored]sed to do the same thing when u were in dell tech. support.So, u have been given a taste of your own medicine.
Enjoy1

Dear Sir/Madam,
My desk top is in warranty period & its speaker port is not working & many times it goes off automatically.

Mrs.Suman Gupta,
House No. Q-7, Housing Board Colony,
Keleston, Shimla-171001, Himachal Pradesh, India.
Mobile no. 0091-[protected], 0091-[protected]

i AM STRONGLY PLANNING TO BUY A dELL LAPTOP FOR MY DAYGHTER WHO HAS RECENTLY JOINED HER mba PROGRAM. THESE COMMENTS ARE REALLY CONFUSING ME MAKING ME UNDECIADED WHETHER TO GO FOR DELL OR NOT. SORRY FOR COMMENTS

PF refund — Refund of PF

My PF No is MH/115764/1969.I have allready applied for refund of my PF Amount in month of september, but still now i have not get the same,
So pl transfer the pf amount in my account ASAP

not found bluetooth hardware
not working adaptor
batary backup

Dell Inspiron 6000 — Start problem

My laptop is giving start up problems. It doesn't get statred when is it is powered on. Model no is Inspiron 6000.

Dell — non issue of insurance policy

My wife dr. Dr. ritaI has purchased Dell studio labtop with your finance.At time of finalisig finance, ur representative from panjim officevisited me .He collected processing fee, insurance charges and verification of address charges .I cllected my product from dealer in panaji .
I poned to ur representative three times regarding my insurance policy of the product first he told me that he will send policy and statement to my office by tomorrow.I waited no policy no even pone call.second time when i called up i was told that company will send u insuranrance policy.so far no communication.third time i called up ur person he said u have purchased sony vio product.This is all complication ur representative r doing.
Ur service on face and in practice is very disappointing.
I expect reply from concerned officer i/c immediately.
My cell no [protected].dr. korgaonkar

Dell — Non supply even taken advance

VCRC/ST/EM08-09/ dt.11.3.2009.

Dear Sirs,
Please refer your quotation IRSO1164504 dt.22.1.2008 and Customer Code 272689.
We have placed order of one number of R141908SP-Analog D VI Dell stylish 19 Flat panel LCD Monitor and
one 220V power Cord G type(PWRCRD6) on 31.3.2008.

We have also paid total amount of Rs. 12, 392/- in advance by Canara Bank DraftDD-477376 dated 21.4.2008 to your firm at Sriperumbudur.

11 months have passed, DELL not supplied the items ordered and also not refunded the money our institution has paid to your firm. We seek your urgent reply and register the complaint. We are awaiting your reply for further action to be initiated from our end. We solicit your co operation . If no reply is received or items is not supplied on or before 19.3.2009, We are constrained to seek redressal from Consmer Court.

V.RAMANATHAN,
SECTION OFFICER,
VECTOR CONTROL RESEARCH CENTRE,
INDIRA NAGAR,
PUDUCHERRY -605006.
OUR FAX NUMBER[protected].

sir,
i buyed laptop on 27th feb & i had 15months mcafee antivirus but that expired for 1 month so i want antivirus cd..
send it
to,
jude;
room no. 305 mega,
sastra university,
tanjore,
tamilnadu

DELL — Voter ID card not received

Hi,

Althiugh me and my wife have appiled for the card some time may be 3 to 4 months back but we have not yet recd our card.

Please lets us know how do we find out about it.

Rgds

Dell — Authentication Password Required

This computer system, #KWYT1S-595B IS PROTECTED BY AUTHENTICATION SYSTEM THAT USES A FINGERPRINT PASSWORD WHICH IS USE TO INITIALIZE THE SCANNER. YOU CANNOT ACCESS THE DATA ON THIS COMPUTER WITHOUT THE COORECT PAASWORD AUTHENTICAION SYSTEM. PLEASE TYPE IN SYSTEM OR ADMINISTRATOR PASSWORD
Registration Number- 2068350

Service tag number- 8KWYT1S

i need address of dell service center im dubai .thanks

Dell — Courier not delivered

I had sent courier 2 weeks back.. Courier is still not delieverd also the call canter number to check the phone number ot address of the track on courier's office doesnt attend the call.

I have DELL Laptop model - LATITUDE D350.The bluetooth not working since begining.
Piyush M Srivastava


Mobile:[protected]

That's a big problem and an abuse that dell is making again the people that bought Dell laptops.

Dell — Very slow process

i have given order of laptop since 10days ago but at this time no activity from dell India pvt ltd.
i am totally fur stated with this service. They already given me 3 delivery times but till nothing done. i have lots of loss due to this.

helo sir,
i have purchase dell vostro a860 laptop last November.but its cdrom is doesnot working.i have resisterd complain earlier its complain no.is 2158763 &its service tag no is.D8R6WG1.your customer cair executive told me as soon as possible it must be solve.but thear is no responce.its hardly request to you to solve my problum as soon as possible.




thanks

helo sir,
i have purchase dell vostro a860 laptop last November.but its cdrom is doesnot working.i have resisterd complain earlier its complain no.is 2158763 &its service tag no is.D8R6WG1.your customer cair executive told me as soon as possible it must be solve.but thear is no responce.its hardly request to you to solve my problum as soon as possible.




thanks

i purchase your dell note book a few days ago for my work like a embroidery designing but this note book is not supporting my software (wilcome) plz told me about the DELL service center in Phuket or Patong Thailand. i already bear heavy loss wd your product.

The DELL is providing service, and how shame less the DELL is, The dell is running his laptop ad on his complain forum...

laptop Repair, Desktop Repair at you Door Step
At Laptop Service, our qualified laptop technicians perform laptop repair, Desktop repair on wide variety of brands for wide variety of problems. Laptop & Desktop Service technicians are experienced in troubleshooting and fixing the most challenging problems for brands like Toshiba, IBM/Lenovo Sony, HP, Compaq, Dell and other brands as well. Mob: [protected] Srikanth or [protected] Gowtham
E- mail: [protected]@outshiny.com or [protected]@outshiny.com

Why Indian vendors dont sell branded systems with original OS (XP/Vista). Do they sell the original out in the market. I bought a desktop inspiron 530S Core duo, 320G, 1DDR2 18.5" widescreen TFT and after installing the internet it says your windows is not genuine. What the HELL is DELL pplz doing in India. I swere i missed to buy it from USA instead I have one Latitude from USA and it has original OS Vista Home.

hello sir,

The WiFi card of my LATITUDE D630 Dell laptop is not working. The setup for the wireless dual band 1490 mini card driver is not getting installed since the pc is not detecting the card. Where can I get a service for this.


SonyAntony.
AREVA T&D,
Sheik Rashid Road,
Port Saeed,
Dubai.

Dell — Rude , unprofessional behaviour of executives. no proper classification of queries.

sir/mam
I bought dell inspiron 1545(details as service tag no. 2phj3bs ref no- 08225, but the overall expirence was very bad. there were many problems with the system in terms of windows installation, primary software running etc. when contacted to customer care services, they were not helpfull at all. they were rude and just banged the phone down without even answering to the query.
i tried many times but still the same response as earlier. i hope you look into the matter as early as possible.

Thanks.

wifi connction is not setting... not even adaptor properties showin any response...

Dell — DELL Vostro 1500 battery not delivered although ayment is made.

I have ordered for a new battery for DELL Vostro 1500 model. And I made payment by 8th August 2009. But I have not recieved the product till now. I have called the Dell Inside Sales Accounts Manager - Consumer but I was not responded properly and no proper action has been taken.

6 cell battery part no TM978

Payment made to:
Vidhur & Co Pvt. Ltd

201 Sahyog Building

58 Nehru Place

New Delhi - 110019

My system audio device is not working properly
Speaker is woking but mike is not working
Even i re install the driver for that audio device also, but no use
Could do you please tell me contact number for DELL service center in Dubai
Pls do the needful ASAP.

Dell — Inspiron 1525

I m having great problem in my dell inspiron 1525.
Suddenly whole my hard disk become corrupted,and when i tried to format it. It is taking too much time
then come that I hated most BSOD (Blue Screen Of death)
Can any one help me to open up my laptop n fix it.

more over Dell`s costumer care is not responding,they r waiting for completing the 45 days warranty period left

I have tried to contact them at their 3 support no. but they do not respond positively to me.

what can I do now else complaining about it.

i, sandeep Reddy K, bought anew laptop dell with service tag no: 3G3Q3BS and service code : [protected].
problem: the destop is not appearing . screen is invisible as soon as the system is switched on the screeen is blank. nmeans no brightness on the screen.
address to :SANDEEP REDDY K,
AIMIT(Aloysius institute of MANGEGEMENT AND INFORMATION SYSTEMS ),
MBA I yr,
GENTS HOSTEL ROOM NO:104, sharadanagar, ii cross, kotekar post, mador, Beeri.
pin :575022
MOBILE:[protected], [protected]
EXPECTING A RESPONSE AT THE EARLIEST THANK YOU

i, sandeep Reddy K, bought anew laptop dell with service tag no: 3G3Q3BS and service code : [protected].

problem: the destop is not appearing . screen is invisible as soon as the system is switched on the screeen is blank IT means no brightness on the screen.THE SCREEN IS BLANK AND DARK

address to :SANDEEP REDDY K,
AIMIT(Aloysius institute of MANGEGEMENT AND INFORMATION SYSTEMS ),
MBA I yr,
GENTS HOSTEL ROOM NO:104, sharadanagar, ii cross, kotekar post, mador, Beeri.
pin :575022

MOBILE:[protected], [protected]
EXPECTING A RESPONSE AT THE EARLIEST
THANKING YOU

dell is very slow in attending customer problem/fault and he is always trying to avoide own responsibility i suffers from this.

Dell — Didn't receive the couple ticket

Hi,

Hi,

I won the couple prizes yesterday in pruthvi’s show for the FILL IN THE BLANK contest.

My number is [protected].

Pruthvi has announced my name and number on air, but no one told me as how to collect the tickets.

Is there anyone who can guide me?

i have called the Radio one number , but noone picks the call.

Thanks and regards,
Pinky

finally i got a call frm radio one and they told that they keep me posted on the collection of tickets.

Dell — dell LCD projector is not working

sir
our dell LCD Projector is not working


from

principal
jnv haridwar

Dell — 40 day delay in delivery, Pathetic Customer Care

I am having a harrowing time myself.

CASE HISTORY:

• I chose to Buy a Laptop Dell XPS 1645 from Dell in the 11th of Nov with the delivery date as 1st Dec.

• On the 28th of Nov this was arbitrarily cancelled and on the 1st of Dec the delivery date was updated to 9th of Dec.

• Today on the 8th of Dec they arbitrarily chose to extend this to the 21st of Dec.

Going by the above stated facts it is clear that I have made a grave mistake trying to associate myself with Dell. Also it seems the customer doesn’t exist for them because nobody has contacted me and told me the reasons to the delay or even asked for my consent if I am fine with this delay in the first place.

This is the second revision in delivery date being made for the Laptop, ie, they are unable to honour their own ‘revised completion’ date that they themselves chose in the first place. I’m thought this is an aberration as such slackness does not augur well for a company of this stature and will definitely do them no good but this clearly shows their slack work ethics.

I am scared to buy this product because of the fact that they are unable to deliver it in the first place therefore, lord forbid, but if the laptop develops problems then, they would take years to get it rectified.

I placed the order on the 11th of Nov and they are now suggesting to deliver it on the 21st of Dec. It is preposterous to deliver a gadget/product in 40 days from the date of booking, this clearly shows that they do not know what they offer in the first place. I have not asked for anything fancy, as i simply chose the default configuration they had on offer, still they are finding it difficult to honour their commitment, this is extremely sad state of affairs.

I want the delivery of the laptop asap or they should return my money along with interest as they have unnecessarily charged me without themselves knowing when they can honour their commitment of delivering a laptop.

Dell executives are also exceptionally unfriendly and unhelpful. When i brought this to their notice they simply said parts are not available
It is shameful for a company to give such a reply, and my misfortune that i am buying a laptop from them. My neighbourhood electrician/mechanic or computer guy would never dare to say that ‘the parts are not available’ after taking the order and money, because of fear of losing business, somehow they seem to be confident of their company’s conning tactics.

If they didnt have the requisite inventory then why did they accept my order in the first place?
I am buying a Dell Laptop for the sheer joy of getting good service and here they are unable to even deliver the laptop besides, taking no interest whatsoever in my case.

40 days( with a 20 day delay) for a laptop to be delivered is completely unacceptable, i am sorry that i dared to buy a device from dell, and will make sure nobody in my neighbourhood goes through this ordeal again

dear sir
7 february 2009 i perchased dell laptop m1330 model with 3 gb ram
now i have some problem with my lap top some tym te lcd showing green line and the color is not looking good.and the internet connect through wireless is not good and last week im trying to new window xp but the win xp and vista cannot detect hard drive and not showing my hard drive partation
my laptop is under warranty the warranty expire is 7 feb 2010
so tell me wht i do
iom very thankfull to u

Sir
our school dell lcd is not working properly . i have made many complaint but till date there is no response from dell side. pl do necessary action and oblige me.


from

principal
jnv haridwar
[protected]
[protected]

audio drevir

Dell — gape in the above webcam

sir, there is gape in top surface in the display (monitor) that is above webcamer, so that more dust are go inside to damaged my led monitor.
then my OS is windows7 that is 64 bit i need only 32 bit because many more software not support in my system like anasys,pro-e,catia, ceaser, so that ineed to clear these problem.
NOTE:
ORDERED DATE : 15.12.09/ RECIVED DATE : 21.12.09.
SYSTEM NAME : DELL INSPRION, 1440
my service tag no: 62MK4BS.
MY CELL NO :[protected].

Dell — vostro 1310 battery

I bought a Dell laptop some 8 months back. it is a dell vostro 1310 and it was supplied to us by college.
The stand by time of the battery is only 45 mins now.
This is disgusting and goes against the reputation of dell..We being an institute order in bulk from dell and seeing this kind of quality will never order from dell again.
I WANT MY BATTERY TO BE REPLACED AT THE EARLIEST.

Dell — premature expiry of antivirus/Technical problems

I purchased Dell Inspiron laptop directly from Dell Bangalore on 23rd May 2009. By January 2010 the lincessed version of Macafee antivirus got expired. Now i dont have any antivirus & the dealer say to buy a new version of antivirus.

Also I am not able to dowload any document etc from internet. The Error message of "Access Denied" appears everytime i try dowloading any documents/songs/pictures from my emails or even from safe internet sites.

i am not finding any support from DELL Services also.

Dell — Failure to provide goods

I purchased a Dell computer online as they said it would take 7 days to deliver. They promptly charged my credit card and din't deliver. I tracked the delivery on the internet - it didn't move from "arrived in Australia". I sent 3 emails to Dell - got automated responses saying a customer care person would be intouch within 3 days. That all started 12 days ago and nobody has contacted me. I phoned to be put on hold for >40mins at a time.
I finally demanded a supervisor, Hazel, customer care Australia ( working from Malaysia), who said she would ring me back on my mobile. 3 days leter I had to make 6 calls to Dell, sales ( the only one that answers), to get Hazel again. She said the carrier came to my home, and there was nobody there.

That is a deliberate lie, as the delivery address she and the carrier have is my workplace that is open and staffed all day everyday. Hazel had no explanation for this. Again she agreed to phone me.

Thus far it is 3 weeks overdue. I have made 10 phone calls, 3 emails, waited 70 mins on phones for no result. I have paid for goods not supplied, and at this point no resolution in sight.

Dell — Quality of ProductProduct Support

I had bought a Dell laptop on 6th February 2010 and within 15 days the system had developed hardware issues. I had logged a complain and still after a week of R&D done by them the issue has not been resolved. The techincal support as well as the customer care team is unable to understand the gravity of the issue and are just passing time. On asking for the replacement of the device the customer care is least interested in understanding the pain which the customer is going through and had failed to even revert back with a positive reply.

Dell had failed to provide a quality product and customer support and would not suggest anyone to opt for Dell product.

I have a vostro 1310 too about 9 months old. The battery backup seriously sucks. Mine lasts for around 15 mins only. Are Dell people listening? I need to change my battery too.

Dell — BAD BATTERY GW42S1S

THE BATTERY BACK UP IS ONLY 30 MINS OF THIS LAPTOP THEY HAD CHARGED ME 47,519/-
IT WAS BOUGHT ON 11/11/2007 (ITS HARDLY 2 1/2 YRS OLD)

,THE SERVICE TAG IS OS THE LAPTOP INSPIRON 1520 IS GW42S1S

THEY HAVE GIVEN ME THE WORST BATTERY

I WANT THE NEW BATTERY FREE OF COST

PLS RESOLVE THIS SOOON ...........

I completely agree with you. I am in the same situation. Still on my 2nd email and no reply. It's just simply shocking the service is awful. I wish i spent my money somewhere else.

hi sir i purchase a dell vostro 1014 laptop by local dealer laptop problem is increase day by day problem related to slow working plg dont ignore this matter and take action immidiately

Laptop — not given C.D of processor

Hi, this is abhishek writing from baroda. i 've baught a new lapyop of compaq last week.But the company has nt given me the C.D of the mother board of my computer.
suppose if i need to do formatting in my p.c than how can i install sound drivers in my p.c

Dell — rude customer care

2 DAYS AFTER BUYING AN INSPIRON LAPTOP FROM DELL INDIA, ICALLED THE TOLL FREE NUMBER TO ASK SOME BASIC QUESTIONS. 1ST CALL OPERATOR PUT ME ON HOLD N THEN DISCONNECTED THE FONE. I CALLED AGAIN AND TOLD THE 2ND LADY ' I HOPE U WONT KEEP ME ON HOLD AND EVENTUALLY DC MY LINE'. CAN U BEL IT SHE ACTUALLY HANGS UP ON ME!!

I know your pain, early Feb I ordered the alienware m17x laptop and a i7 desktop for my business.
As of this date I have not received either, I have made in excess of 50 phone calls, dozens of emails and heard just about all the lies they can think of. I cancelled the order with them over two weeks ago now and still have not see a return of the funds they were very quick to take from me.

Dell — touchpad is not working properly

i have dell inspiron 1545 and having the touchpad problem from day of purchased. i have also called there customer care no. they update my touchpad driver but my problem is not solved please tell me what should i do my contact no. is [protected]

in same boat. Took money for package - then I ended up waiting in 2 days for delivery. A bloody mouse and speakers turned up. a joke. then they have cheek to tell me rest won't be delivered (even though sat in Brisbane) as waiting on printer which they've no idea how long it could take. Cancelled order as getting mucked about. That was 2 weeks ago - they're now telling me all different stories on how long refund will take - and refusing to refund the stupid mouse and speakers - at $88!!! you can't believe a word they say on the phone because each one tells you something different. was told 4 -5 working days for refund - now being told another 1-2 weeks. The first person said he'd cancelled order a week earlier and just lied - he hadn't at all! they're so far away they just don't care what they say to you. I wish I'd never even contemplated buying with Dell. I ended up going to Apple and got delivery within 4 days of everything - not a single hassle at all. still waiting for Dell refund...

Dell — NON AVAILABILITY OF PARTS WITHOUT WARRANTY

I HAD PURCHASED A DELL INSPPIRON LAPTOP IN AUG 2009. AT THAT TIME I DID NOT TAKE A COMPLETE WARRANTY. THE TOP COVER AND BAZZLE COVER HAVE GOT DAMAGED. I AM READY TO PAY AND HAVE THEM REPLACED. BUT I AM BEING TOLD THAT THESE PARTS WOULD ONLY BE AVAILABLE IF I TAKE A FULL WARRANTY FOR Rs 7500/-. THIS IS NOT FAIR. DELL IS THE ONLY COMPANY WHICH IS RESORTING TO SUCH MONEY MAKING TACTICS. OTHER COMPANIES PROVIDE YOU SPARE PARTS AT A COST, EVEN IF YOU DO NOT HAVE A WARRANTY. MY SERVICE TAG No IS 3GWQ3BS.

I complete agree, even I am facing the same problem, Onsite Engineer came from Wipro on behalf of DELL and came for getting hinge cover replaced. But after replacing a loose connection it worked. Also, not to mention in this xps touchpad never worked, not even by the onsite engineer, even after getting the system restored to factory settings and also after replacing the touchstrip of the computer.

Support Request - DL5H4K1 - XPS M1530 - Case #:[protected]KMM10325331I23241L0KM)

As per Dell Computer Technician: As there is a log stating the hinge cover has damages which wont be covered under the warranty, With the complete care warranty we can get the parts replaced which I have a mail from " indiaxps_ap <[protected]@dell.com>" before that I asked for the option where in the warranty it no where states that if the parts have been damaged or broken by onsite engineer it won't be replaced and consumer has to suffer for the same.

All the help I received from Dell computer is to purchase warranty for Dell and get it replaced, which is quite frustrating. Even after repeated emails I was not provided ticket number, which later I received after contacting Email Support of Dell as I wanted in writing the actions which were told to me over phone.

Kindly suggest the way forward, as I will purchase the warranty, no issues ..but I don't want others should suffer like I did. I don't hesitate raising my voice against something that is being done wrong.

Hope to get a response from your end.

Warm Regards
Abhinav

touchpad is not working properly
i have dell inspiron 1440 and having the touchpad problem from day of purchased. i have update my touchpad driver but my problem is not solved please tell me what should i do.

Please give me the dell service centre contact details in bahrain, i want to upgrade my laptop processor

Dell — deduction of rs 7000 extra on purchase of battery

Hi,

I have Purchase a battery for my laptop from DELL company .Its cost was rs 7000 .However,they deduct rs 14000 from my credit card .Now , its more than a month they are not returning my money back .
Mohit Medha is the name of the person who contact me for this purchasing,from Delhi region.

As per the discussion we had on telephone ,he asked for scan copy for my credit card statement for march and April month and i sent him ,this statemtn clearly showing two transaction .Still he is not doing anything.
His nbr is [protected].

Please do the needful.

Thanks
Kumar Abhishek
[protected]
Pune

I have purchased Dell laptop from M/s Sahara Computers Abu Dhabi on dated 21 June 09. My daughter, research scholar in India using this laptop. She contacted Dell service centre in Delhi India but they said warranty already expired in Aprill. M/s Sahara computer did not help and advised to complain to Dell company.
Please help me to solve my problem

regards
zaki - Abu dhabi

Dell — Poor Performance

I have purchased dell laptop inspiron 1564 in the last of feb. month,2010.this laptop is encountering with many problems frrom starting of its use.Its started hanging,its keypad is tight enough to press,its bluetooth device not working.overall its performance is too bad and i am not satisfy with it.so plz do the needful as required.
Thanking You.
Mehraj Alam
[protected]

Dell — NOT PROVIDING SERVICE BY LOCAL DEALER MUCHNICK /ASANSOL

I have purchased a LAPTOP from local dealer MUKNIK CONTROLL at Asansol 3 months back but inspite of several times request to attend some difficulties party not providing services within warrenty period.

UJJAL MUKHOPADHYAY.
ASANSOL.
CONT.NO,[protected]

Yeah i fully agree that DELL SUCKS in customer response. Please some one take strict action against DELL.

dell delhi service centre is the worst i have ever seen.No proper responce and unexperinced employee...who came just for time pass and fun...

Ashish Pandey
NewDelhi
[protected]

Never Pick up phone by this number 46550326.46550327 and getting misbehaviour specially from this service centre number [protected] on 6 july from 11am-1pm.

Ashish Pandey
NewDelhi
[protected]

Laptop — insurance

dear, sir or madam

i have my new laptop. i bought it from nehru place. i have to do insurence of it. it 15 - 20days old. if have any contact number of insurence company, please send to my e-mail address. [protected]@rediffmail.com

Dear Sir / Madam,
I have purchased one desktop PC on 23 July 2010 of your brand Dell from Kings Electronics, Nerul, Navi Mumbai INDIA.My keyboard is not functioning since 15 days. My work is held up.

When I called your customer care they started transferring liner from here to there through automsated procedure.

Why you are not sending your person with the keboard for replacement.

I THINK FOR THE SAKE OF WARRANTY YOU ARE PROVIDING AT TIME OF PURCHASE BUT YOUR INTENTION IS NOT CUSTOMER FRIENDLY.

PLEASE DO THE NEEDFUL AND NOT HARASH ME
S. S. RANJAN
MOBILE : [protected]
EMAIL : [protected]@rediffmail.com

i supriya suman I purchased a laptop just one and a ten months back and within this short period of time, its battery life is almost over. It has got just 10mins battery backup left, as expected it should have been almost two and a half hours. But when I spoke to Dell people, they gave a negative response by saying that its warranty period is over. So I don't know what to do now and the battery is costing me 7000 INR which is a huge amount

service tag :- jcwm3bs
express service cord:- [protected]
date of purchase :- 13/08/2009
marchant name :- supriya suman
place of purchase :- patna, bihar, india
amount paid :-appox Rs 50000


my mobile no :-+91-[protected]
e-mail :[protected]@yahoo.co.in

i m waiting for your reply

Dear I have bough Dell PC on 4-+5 years bakc its warrant was expored on 2009. sicne 2-3 weeks I ma frequently calling your customer care to attend my PC having some problem. We havent receivent receiived a reply call or by written mayl. What is this, If you cant tell me. I will go for another way. My Token number is [protected]. Basically i am in mumbai and my contact number is [protected] Or [protected].

Kinly make the reply at the earliet by my above number.

Rgds

Easow T Abraham

Dell — improper service and herresment

Dear Sir,

my system tag no- F974QBS, express device code no. is [protected]
My self Madan Mohan Singhal writing you this letter after getting frustrated form your customer care and after sale service center as I had purchased a laptop Ispiron 1440 at 1 Jan 2010 from dell center after recommendation of my friends over HP pavilion but my experience with you company is very horrible as it is giving me trouble from the beginning and after repeated complain on your service center they are blaming interdepartmental maintenance service provider ( as software division says it hard ware problem and vise versa ) service center people saying its hard disc need to replace. Sir I am a research Scholar from Delhi University and belong to a poor family and I have purchased this laptop from scholarship money for getting help in my research work. My laptop is still in guarantee period so I request you either replace it or repair it perfectly as soon as possible.


Problem facing by me

1. There is problem in the speaker giving noise output.
2. Operating system is not installed properly from the beginning of laptop.



with regards
madan mohan singhal
m.n. [protected]

Dell — windows 7 not supplied

hi sir, service of dell has become very poor these it doesn't work properly even for the warranty period. i purchased a dell studio 15 in Oct 2009 and since then i am facing laptop very slow response and still I not got window 7 CD that time dell offer of windows 7, I have hundred time send a mail to that dell but no rply given by dell company and now even the camera is showing problems. what's wrong with dell , it was supposed to be the second best dealer in india and now they've become the worst. i don't know what will happen when the warranty will expire, will it explode, when in 3 months it is showing me so much problems. PLS DON'T TRUST DELL DON'T BUY FROM DEL

I have a Dell Latitude Laptop. That is in warranty. Dell denied to replace carry case free of cost against warranty. As I can not procure from open market but only from dell. I am made a lots of calls to customer care. Extension phones never replies and nobody is answering to my mails.
They don't have any brochure for any of bag.
I have searched from internet and sent them still they are quite.

Dell Company is a big FRAUD..I recently bought Dell Inspiron N5010 laptop with i5 processor, 500gb hard disk, 4 gb ram.

I purchased a DELL Inspiron N5010 as per following details:

Service Tag : 7G6LHL1
Express Service Code: [protected]
Date of Purchase : 26/07/2010
Merchant Name : Achiever Computers Llc
Place of Purchase : Dubai, UAE
Amount paid : AED 3100

I called the technician from dell. Firstly they say that hard disk have crashed, then they say Ram is not working. Then they say Ram slot is not working. Then motherboard is not working. And finally say that Processor is not working. There is defect in processor. So DELL company is a big FRAUD.

Am from India. My contact Number is [protected]

I have DELL Laptop model -PP33l.The harddisk not working since begining.
RAJESH-THAKUR
MY COMTACT NO:[protected]

Dell — harddisk currupt

hello S/M my laptop model no PP33L,my harddisk was currpted with warrunty so pls call me this no :91+[protected] rajesh thakur urgent
thankyou.

Dell — damaged delivery

DELL is worst company in customer satisfaction.


I purchased new desktop, dell engineer was not able to install it due to system issues, but many days has been passed and no one at dell listening the issue.


It is better to buy computer from other brands having offices in city, where you can easily catch the shopkeeper.

Dell — regarding charger,replacement of DVD-ROM and a physical issue

i have purchased dell studio-1555 in february..and during this time after 4-5 months i have come across to so much problems that i just shake my head to regret why i opted dell..its the screwed one...
i am not at all satisfied with the services of dell...and whenever i call the dell costumer care for help they just queue me up..
and when my turn comes they just abort my call..

problems being
1. my charger is not working
2.my DVD-ROM is not working
3.my laptop is going a physical damage..
this issue is important..could please anyone help me out.... :(

Ha ha ha...same problems with my dell studio laptop..after expiry of one year warranty, it's battery stopped working, DVD writer got damaged, screen started putting strain on my eyes.I think they've started putting poor quality parts to lower their price.

I purchased Dell inspiron 14R in Jul 10, order number 0631696, service tag CYW46BS. There was an accidental crack on the display on 09 Sep 10. I spoke to customer care vide SER #[protected]. On the phone one Mr Shivam quoted apprx Rs. 18000/- for an accidental cover for 2 yr and display replacement. However subsequent quote of Rs 18875 was for 1 yr accidental cover and the display replacement was sent by him on e-mail. My reply mail asking breakup of cost on 10 Sep has not been replied by DELL. One Mr Gurpreet Singh ([protected]@Dell.com) called me up on 14 Sep and informed that the 1 yr accidental cover and replacement would be aprx Rs 12000 in lieu of Rs 18875 quoted earlier. On my query, he also said that replacement of display this route would take only 3-4 days and if I don't take the complete cover warranty, the cost of display replacement will remain apprx Rs.[protected] and it will take over 04 wks for replacement. I requested him to mail these quotes, which has not been done till now.

This is a case of cheating and blackmail. I want to know, if it is a Dell policy to replace parts only if there is an accident cover. If so Why did company not tell me at purchase time that repairs are not welcome without accidental cover. I also want to know that what kind of company is it which tells that a display replacement will take over 04 weeks. My laptop is lying defective since 6 days and there is no response from customer care. Pse resolve

HI Sir
I have asked the cotation and i got the cotation.
And i asked for Split payment, the dell persion is sed the it is possible, As per that i have made the online pay of Rs.22, 794. For the card pay he/she is not called me back.
I am trying call them, but i am not able to reach. After the two days i have reached.
They sed that it will be done don't very. like this they sed 10-15 days.
Later they sed that our software is changed, So now we can't make the split payment. And asked, send the money back. They sed it as to be conform form the dept or approved from the highter athorities.
This is taken one month. Daily i am calling like madely. They say some resaons.
One day they sed that every thing is done form our end, u will get the call form the clearing dept.
I have not got any call from any body, then i called them up to 10days no reply. Same answer.
one day i got call from some lady, calling form dell clearing dept. She conformed all details and sed u will get the payment back in 15 days in draft form. I have waited up to 20 days.
I have not receaved any thing.
I have called again to the prious person. They saying every thing is claear from our side, So we can't do anything.

Still i have not recead any thing. I am frestated like anything. I am calling like made. They saying daily some story.

How i can get my money back and what to do Pls help me.
Here i am mentioned the details below.
I have tranfered the money to
A/C :[protected]
DELL India (P) Ltd Banglore-560001
IFSC : citi0000004

My tranfred details : AXISI[protected], amount of Rs.22, 974 on July 22 2010 at 4.35 Pm.

Totaly 2 Months taken Pls help Me.

Thanks
Balamuralikrishna.G
[protected]

studio 1555 — cd/dvd drive not working

i have a dell studio laptop .the service tage no.3J734BS.i have a problem of cd/dvd drive in my laptop . my phone no.[protected]

from dell customer care side not positive response to customer .

I also feel scince last one month

DELL INDIA — False statements made by Dell

I have purchased a laptop from dell. the order was initiated on Aug 16 2010.After much delay the laptop arrived on 4th Sep 2010.After that the laptop was not working.I was not able to start it up for once even. I lodged a complaint in the dell tech support on the same day.On 6th Sep I initiated a request for the system replacement wherein i was promised to get a new laptop within 21 working days.But there was no response from dell for 1/2 weeks.Every time i called up dell support i was told that a callback will be arranged and a new order will be raised, but nothing happened.On 24th Sep my laptop was taken away by dell logistics and again for a week I did not get any confirmation regarding that. Again I called them up an after much harassment they raised an order for a new laptop on 11th of Oct.That too they said that the original configuration cannot be processed as dell has stopped giving that configuration.After much negotiation i had to go for an alternate configuration. At that time i was again promised that the laptop will be delivered within 7 to 10 working days.Now they are saying that the laptop cannot be delivered before 12th Nov as they are out of stock. I will be out of town for 1 month and there will be no one to receive the laptop at that time.
This is sheer irresponsibility on Dell's side and i am suffering because of that. I sense some foul play as well from dell's side.
Also I have called them up so many times and every time they used to give me false statements without any credibility.
I had no option to escalate the issue as there is no way i can escalate it over phone.
So it is been around 2.5-3 months that i am waiting for a laptop from dell.
The cost of the laptop is around 50K and i am very much concerned on this.

i purchased dell inspiran 1545 feb 2010 dubai. i hearing sound during shunt time from left side of the laptop.only shunt time click sound . where it is coming .plz give suggestion for this and how can rectify .now this laptop warrenty period.

make :dell
type: inspiron 1545
purachase: jumbo city centre dubai.
contact detail : [protected]

Dell — optical driver was supposed to change in warranty period but they did not did and warranty finished

i had a problem with my dvd driver whenever i put any cd/dvd inside it does not read and pressing the start key the dvd/cd come out ...
so to get rid off this problem i called to dell technical support on august 2010 that time my laptop was in warrant period means my warrinty was finishing on oct 2010 .after that call they told me that they will replace dvd driver and they took my address but waiting two week i did not get any call from any engineer that whether he is coming or not ...
again i call in september two times and they again enqired about my system and told they will replace my dvd driver and told that engineer will call you before coming to respective address but he did not come ..
i called once to dell this time they told that ur system driver is ready and engineer is coming for replacement...
again he did not come ..my warrant period is over now they are telling to extend warranty of my system...............
this is clear cheating ..please help me ...
my laptop model no is dell studio 1555
service tag no is 9NT44BS
waranty period was (6 0ct 2009) to (6 0ct 2010)

Dell — Extreme delay in replacement of laptop

dear sir
i bini mathews, i have purchased a new dell inspiron 5010 laptop 3 months ago nd after 10 days it started making problems. firstly its hard disk got corrupted them its mouse pad stop working then some chipset problem ..in 3 moths it has gone to service centre more than 5 time for something or the other ....i requsted replacement nd submitted all the letter nd documents on 29 sep to ur company but still no one came from ur side ..service tag num GLN56BS
please contact me on this number
[protected]
or on my email id
goswami.[protected]@gmail.com

Dell — replacement of the laptop

i purchased my dell studio 15 laptop on 9th of march 2010.it started giving prob from July itself.in august the ram and mother board was replaced.in Sept the blue tooth had problem so the blue tooth card was replaced and when the engineer left the touch pad stopped working.so after fighting with the customer care they agreed to replace the laptop on 13th of September.i scanned the required documents and emailed them.on 15th of Oct the laptop was collected and i was told withing 15-20 days it will be replaced.after calling the customer care several times about the delivery status on 9th Nov they called and said there has been a delay from our side and we will send u to email and u acknowledge again and we will start the process and ull get the laptop in next 15-20 days.i still haven't received their call nor email.dell is pathetic please don't buy dell products henceforth.customer care is worst.

Dell — BAD BATTERY

I Purchased dell laptop inspiron 1414 on 22nd september 2010 itself. after 1 week the battery started finishing within 1 to 1 and half hour. many a times the colour starts fading all of a sudden.the outer cover started showing scraches inspite o[censored]sing it delicately.


kindly help me out,... with any vital information on email id or service centre at patna.


somnath
som.[protected]@gmail.com
som,[protected]@gmail.com
patna

Dell — Refund of money

Dell Quote 24339811 Customer:[protected] S.K. GOEL-E213

I have booked a Dell laptop (Studio 14 with i7 processsor) by the end of September 2010. I made all the payments and told that it will be delivered by the end of Oct -10. But then I was informed at the end of October that it cannot be delivered as there are compatibility issues in the model. Then I told them to refund my money. Now even the Nov end is approaching but they have not made any effort to refund my money. This is totally pathetic.

I want refund of my money

Boss contact dell

Dell — Dell XPS, Faulty design by Dell and consumers are paying for that

I am writing this email to highlight my pain and agony while experiencing issues with DELL XPS M1330 model (Service Tag: GDN3S1S). I purchased this laptop the same time DELL has released this Laptop. Ever since I purchased this machine, except hard drive all of the components has already been replaced because of one issue or the other (Please refer Case History of this Service Tag). I have lost count on how many occasion DELL has replaced the Mother board. I have taken even extended warranty, but that will give assurance only for a year. After spending INR 80,000 (including cost of extended warranty) have a machine which comes with problem every 1-2 month or so.

Last time motherboard was replaced on Nov 2 2010 and it again broke down on Nov 30 2010, and after that DELL has sent a Desktop motherboard and closed the case. I have to call again to get case open. And moreover what guarantee DELL can offer that this motherboard will work. I can’t keep purchasing extended warranty, I had invested so much on this Machine and this is add on investment on yearly basis. If DELL had manufactured a faulty machine, why I should keep paying for errors. I trusted DELL brand name to make a decision to buy a premium laptop from them, but in the end its only me who ended up losing money. I am feeling cheated by DELL.

One representative from Dell, offered that they will give warranty extension for a year. But again they cheated me by removing complete covere from warranty.

Please never go for DELL products

Dell — Dell Worst Service/Delivery Delay

I think Dell Customer Center and Service is one of the worst in the country. When I tried to purchase a battery for Inspiron 1525 laptop I had one of the worst experience in Online purchasing. The payment was done on 4th of January 2011 and they promised me that it will be delivered in 7/10 days, but now it's 17th of January, till date no news. When I tried to contact the sales person with whom I have done the transaction, he is unavailable permanently.

Dell — Dell rehtect to provide me the service

Dear Sir,

My dell service tag number is 68W3ZL1 and my laptop is Inspiron N4010. Dell is rejecting to provide me service.It says my laptop is of theft.I have the bill nd the address of the person who had sold me the laptop.He has a shop in noida and nehru place.If a person is seelling a thft laptop he will never provide a bill ..

I paid the bill by credit card. and it is on installment.Please register my complaint against dell and let me know why dell is not providingme the service.

Dell — MONITOR IS OUT OF ORDER

Sir,
I am working As SDE,Microwave Project,Cuttack in BSNL.We had received 10G equipments from ZTE(china make) in the year of 2008.At that time supplier was ITI,Mankapur and they had supplied one DELL LAPTOP along with that equipment.But That laptop is totaly out of order since alst six month.Therefore we could not login to different routes,where 10G equipments have been installed.I have complained so many times to the concerned ITI head,but there were no response from the ITI side.A few days back I had called Mr.Sultan(head of ITI Naini) and complained this fact,but all are in vein.Sir,as you know Project work is priority in nature as well as target oriented,There fore i am requsting you to please look in to the matter as earliest.

For Such act of kindness I would be ever grateful to you.

yours' faithfully

(JYOTI RANJAN PANDA)
SUB-DIVISIONAL ENGINEER
MICROWAVE PROJECT(BSNL)
TELEPHONE BHAVAN,B.K.ROAD CUTTACK-1
MOB NO[protected]

Dell — battery of laptop is spoiled.

hi.....sir......

my complain is about the change my laptop's battery due to the spoiled the battery. actual problem is that my laptop is shutdown just in 15 to 20 minute..and some time laptop also shutdown automatically.

so i requst to you to change my laptop's battery..

thank you.
sir.

hi its vipin kumar umrao i hv dell inspiron 5010. its service tag no 7n756bs i have change my hard disk recently after installing window its begain hanging problem then i, was sumbit on service centor at delhi but they guy, s r not give any responce. even they have not any idea what hpn
ok. they give me my lapy bt problem is still. so i hope u r give me some risponse thaks.
but i am un satisfied with dell realy.
vipin kumar umrao
[protected]

madharchod log hai

Dell — complaint of poor consumer services provided by company

my laptop has encountered some problem about a month ago.the company has showed meager interest in solving my problem, even though my laptop is in warranty period. The company's engineer has checked my laptop about 3-4 times and has changed some of its parts but the problem is still there.

poor service has been provided by the company's customer care cell.

what the hell is going on...
Why no action is taken towards my complaint, i m not satisfied with this type of laziness...
Very poor response is take by the '' Indian Consumer Complaints Forum''
I m not satisfied...

Dell — Poor Customer service by Dell

While booking a laptop battery, an assurance is given that you just make the payment today and the delivery will be made within 6 days. Its been more than 3 weeks still no sign of any shipment.Such service is not expected from Dell which is well known for its global service .When they say they need 2-3 weeks for shipment and if we dont book stating the need is urgent and we will buy from a local dealer, they will do 10 promises to get the thing within 4-5 days, just you make the payment and then the only thing left is wait.

Its a request to Dell to please respect the time and urgent need of customers.

Dell — faulty hardware and corrupted software

my dell is not working for past 3 months. i have already disussed the matter with your concerned person [protected]@dell.co.in but could't get any possible solution.my laptop service tag is SER #[protected] it is an inspiron 1545 n series laptop.please tell me what should I do with my laptop?
My contact number is +91-[protected]

I agree again. Dell have lost the plot. Over the years I have pourchased 6 or 7 machines from them and been a fan of Dell for many years. But this last purchase made me realise that they cannot be trusted. On 17/3/11 purchase was made money taken from my card. All good. 10 days later no delivery. Call Dell. They have no concern at all. In fact blamed me for not being ready to take the delivery on 29/3/11. We were home all day. No phone call and no truck turned up. After many calls to Dell and treated like with contempt by Dell we are now trying to deal with Dell's courier. The Courier is trying to send our goods back to Malaysia. This is the correct procedure it appears. At no time has Dell bothered to contact us. It is now 4/4/11 still no goods. We think that we might be able to stop the goods going back to Malaysia and may be able to go and pick them uo from the courier depot. Maybe today at 12.00 we will get our goods.

Dell cannot be trusted and ahould be avoided at all costs. I am writing my comments here because Dell does not have a facility to air such greivences. This further adds to the frustration.

Up till this experience I have been trusting enough to make many on line purchases. Dell will kill off on line purchasing. Its all about trust.

They cannot be trusted. They are a con job! They grab your money and then maybe deliver if and when they feel like it.

Ralph Krantz

Dell — about-lappy

i am rekha...complaint is-about..dell lapi,
mere lapi se bluetooth connect ni ho rhi h,hang ho jata h,nd net disconnect ho jata h bar -bar.
address:
bilaspur-tauru road(Gurgaon)
gitm- colleage,
gcw-hostel,
Rekha sindhu-(cse-3rd year)
ph.no.([protected])
s/n([protected]).

Dell — Regarding malfunctioning of laptop since the date of purchase

Dear sir,
I purchased my laptop Dell Inspiron service Tag no. DN8P5BS on13 May,2010 from gurgaon.
from that date it creates cacophonic sound at the time of audio and video play and then get hanged.
Twice i gave it to service centre but no improvement.
kindly replace it as it is under warrenty period.
Thanking,

Pinky Ghildiyal
Army Institute of Management,Kolkata
West Bengal 700027
Mobile no. [protected]

Dell — Error in charging process of battery

Error in charging of battery, Even battery is replaced with new one but not charging .Indicator is indicating some problem in charging system.

DELL — regarding malfunctioning of laptop from date of purchase

my laptop produce cacophonic sound at the time of audio or video play and got hanged after that.
i gave it for servicing twice in dell center but no improvement occur. I request you to replace it as soon as possible.

Pinky Ghildiyal
mobile no. [protected]
Add:671 sanjay vihar, dakra
garhi cantt,dehradun-248003

Sir,

In the month of July 2009 i purchased a Dell's Laptop. Only few months gone and its Charger is not working means it is not conveying the required voltage. For it i want it to be replaced. Kindly write to me the procedure for the replacement of the Charger. Here the retailer is not taking the responsibility for the replacement.
Your kind consideration in this regard shall be highly appreciable.

Regards.
for Cast Profiles (P) Ltd.
(Sajid)
Assistant Comm. Manager.

Seriously, Dell is a Big Company, I purchased Dell in November 2012, Couple of weeks after the key of the laptop was just pulled, i called them constantly and they did the same troubleshooting online and blah blah kind of stuff, so they never came up to rescue, and when warranty was due for expiration, i got a call to ask do u wanna renew, i told my problem and told them and they said, keyboard will be replaced, after renewal, i called them again and they said, it does cover under warranty and this cannot be replaced, they conveyed false information to me and now they say there cannot cancel the dell warranty.

Big Dell India. All customer customer service working in india for dell are [censored]s, big [censored]s,

now i had filed a complaint against them through my bank saying that they forged me with misleading information and i need my money back

Hell with Dell, I can make my laptop work from other companies providing service

Poorly Managed Customer Care Service

I had ordered for an Dell (Latitude E5500) Laptop a week ago ( precisely to say on the 0n the 7th of April 2009), As per Dell... Once the Cheque has been processed, your order is Normally Processed / say it has been Confirmed ... and it goes out ... and they send you an E-mail confirming your Order NO ... Internet Reference No : etc...

But untill now ( That's to say its almost been a Week ), i have'nt received an E- mail Copy confirming the Order.

Finally I decided to call the The Accounts Manager (the Person who Took in the Order) ... She finally sends me an E-mail with just the Order No :, on it and she tells me that i can use it to track the order status. ... But i'd say it was a waste of my precious time ... that also did not work...

The Dell order Status tracker kept on showing an error every time i tried to enter the Order no / Email id / Quotation No etc ...

Finally I decided that I'll call her (the Accounts Manager) one more time ... That's when she told me that the Customer care in Dell who is Supposed to Send out these Email's ( Confirming The Order).. has not been replying back.. or to Say is Offline ...and it would take him a day to do that... i never knew that send a mail took so long ... ??????????????????????????????????????????????????????????

I think he/she should stay out, and offer his / her post to some responsible person.

I have Purchased the DELL INSPIRON 1525 about 5 months back.

I have purchase the laptop and very happy with Dell 1525 Laptop, now in key board some of key (O, Y, )
not working, We have called to Dell they people not providing support. very poor service.
My Laptops Service Tag no. -- 1WVX2BS.

I want some help from ur side, Please peplace my keyboard.

Hoping for a Positive Responnse from ur side.

Thank
Awadh Raj
#[protected]

MAIL AS SENT FOR COMPLAIN TO DELL INDIA..

"Hello Sir/Madam,

I am Abhinav Krishna. The service tag no. for my Inspiron laptop is 7VJH1BS. I am sending this mail to let you know the kind of difficulty and mental torture that I had to face while dealing with your customer service dept.
First of all, let me clearly explain what exactly happened. On the 11th of this month my laptop stopped working. Next day, as it as Saturday, I could not contact to customer care to convey them about my problem. On Monday morning I talked to a gentleman, Mr. Prem and told him what exactly I was facing as the problem. After a very brief talk that gentleman made me completely surprised by advising me to take my laptop to any near by computer shop and to get its hard disc memory out and take a back-up of all those data that this system must be having. I asked him very clearly that would you like me to go to any road side shop when my laptop was very much in warranty period. He clearly said to me that there was no other option I had.
So, here comes my first question. Do you agree with what your technical support executive suggested to me? What kind of warranty you provide? Had it been any other company’s laptop and had I gone in any non authorized shop to get my laptop checked, the company would have simply ended my warranty agreement. And I think that’s the right practice followed by any reputed company. They all help their customers to solve their problems as simply as it could be from their own end. And thinking about your reputation and brand standard I bought this laptop and what the I am being advised on the very first incidence of facing any real problem. Do you call it a warranty? Suppose that shopkeeper would have done something irresponsible, then would you have not made any move to close the warranty?

Any way, I, taking a risk went to a near by shop. I did not let him do too many things. After observing a little, he suggested me that it was not a software issue; the problem might be in some hardware may be in hard disc. He told me that I would have to incur an expense of almost 7 to 800 bucks and all the things would be brought to normal. That was when I felt disgusted and made up my mind to request for an engineer’s visit. Next time, on last Friday I talked to a lady, Miss. Dandya. She straight away refused to take my request for engineer’s visit and told me clearly that she was in the capacity to take the request and I should better do exactly what I was suggested. That was more than enough to ignite my fire. I told her to pass line to her senior. A gentleman, Mr. Anil talked to me and noted all the problems. He promised to arrange for the engineer’s visit on the very next day, on Saturday. He took some time to confirm the availability of engineer for the visit and after some time he promised me in very clear words that I would get a call first and then one of your engineers would visit my place on Saturday. He assured me hundred percent for the visit. But next day, I kept on waiting for the whole damn day, I left my coaching classes and some damn important works for it. But neither did I get any call nor any engineer visited my place. I felt like helpless because I could not even contact to customer service because it being a Saturday. On Monday I called again. After explaining him all the problem again I requested him to arrange for a call back as soon as Mr. Anil comes to the office because I wanted to speak to him. It felt strange as it was around 11.30 am and your employee was not in the office. But today it is Thursday passing and I am still to get any kinda call from that gentleman.

Here comes the second question. Is the HR management of your company is so pathetic that you end up hiring so irresponsible persons… that too for senior positions? Or is it the system that is so rotten that you give a damn about the problems that your customer might be facing? Who would be responsible for my missed coaching classes which cost me a good 750 bucks per class. Who would be responsible for the mental frustration that I was put under because of this so irritating behavior? Why the hell Mr. Anil should be penalized for this irresponsibility?

Today, on Thursday when engineer came, it was around 11.30 am. I had specially instructed in the very beginning to send engineer either on Saturday or before 11 am in the morning on any week days. As per the engineer, the problem was not that big. He made it alright within half an hr. he himself suggested that I should make some partition drive so that if in the future the same kinda problem comes then at least my data should not get affected. When I told him to do that, he said that he was not paid for it and so he won’t do it. For this to be done, I will have to talk to customer service again and then any thing would be possible. The reaction followed by me was, [censored]..! Any way he did his work and made my laptop run. As per him, the problem was coming in the real media player that was corrupt. And because I might have used it directly without starting the laptop, the system hanged and in the future also if I repeat the same thing then it would happen again. So he suggested me to take a back up of memory and then reinstall the operating system and all to get the laptop on right track. That’s it.

Before telling all this, I should have explained you the kind of frustration that the customer goes to get access to technical support people. Sir, have you yourself ever tried calling to this department on telephone. I bet, you would either throw your own cell phone into water or would slap the responsible authority for this kind of completely shameless and rotten management. You say that you help your customer on telephone itself for many small-small problems. But do you expect your customer to keep the cell phone holding to their ears for more than half an hr, at times for almost an hr and then to speak to any person. All the times when I called to Dell, I had to face this head burning exercise of keeping my attention to my cell phone. At the time of buying I was not put under any waiting mode, not for even a minute. And now when I am facing this problem, I am being told to keep on waiting for an hr on phone just to get access to a person. And this is happening when I bought the laptop being an employee of CAPITAL IQ, which operates in a huge business with Dell. This all must be present in your record. Is this the service that Dell promises? If yes, which seems true now, then I am completely sad and disappointed upon my decision of buying this laptop. And I promise you from my heart that in my wildest dream I wont suggest any body to go for Dell explaining them all the problems and frustrations they would invite along with the colorful laptop.


I request and expect a proper explanation for all this irregularity and a report about what action did you take against all responsible persons, the name of whom I have mentioned in this mail. Also, how I am going to be compensated for all the torture and frustration that your people forced me to go under. Obviously I would expect a prompt reply for this afford of mine. And I hope you would also introspect and repair your own loopholes that are blackening the standard you are trying to establish in the market for yourself.


Thanks & Regards.

Abhinav Krishna
Service tag no. 7VJH1BS
[protected]"

Last week my Dell computer suffered a virus attack and I decided to use my reinstallation disc, but for an unknown reason I couldn’t accomplish the task. I then called Dell’s number to obtain assistance.

After 30 minutes or so with the first person in India to which I spoke, I was asked to give them a credit card number and be charged a $129 fee in order that my problem be resolved. I was referred to several different people and finally a technician told me that in order to be helped he would have to consult his manuals and would call me back In 30 minutes.

I never heard from him again.

I then checked with Citibank who is the issuer of my credit card and found Dell had indeed charged me for a service I never received. I then called a local computer expert who, after checking, advised that my hard drive would have to be replaced and all programs reloaded. He returned my computer this Monday and charged me $315.

I have emailed the service people and they have flatly refused to issue a credit for the service I never received. This is so patently unfair that I then decided to write to Dallas to appeal this shoddy treatment.

To-day Saturday Jan 9. 2009. I called Dell's support 800 line for some help in Scanning & uploading my two 4"x 5" photo prints to my Dell Desk top PC. After waiting for half an hour Hitesh, insisted he would first have to run a test on both my Printer and PC, before giving me the necessary information. Unfortunately, i agreed to what he originally said would only take half an hour. He never once even tried to assist me with the uploading issue. Instead he kept me on the phone for four hours, while he waisted a lot of time, trying to sell me high priced unecessary Insurance and other things all of which I repeatedly refused. When, I question him, why was it necessary for him to continue to go over everything in my PC & Printer when absolutely nothing was wrong, with them and all I was seeking was technical advise. He continued to give me a deliberate run around, saying that it was necessary to go over everything, and I should unplug this and unplug that. Then when I started getting annoyed and was still refusing his high pressure sales tatics and threatened to expose there scam, he ended everything and hung up on me.
Is this really the way that Dell has trained their representatives to treat their customers after one has purchased their products? I definetly will never ever purchase another Dell product and will certainly always tell every one of my bad experiences I' have had with then whenever I called.

Yes, i too have the same model and was purchsed in the Feb month, and i ve the problems from the day one dell does not react properly to get it resolved.

i also purchased xps 1530 from dell, its battery is not eorkin since last ond month, I could heard any thinfg from dell, if i get dell local adress i should syorely be go to consumer court
Mahima

I am facing the same problems.
Lets all unite go to consumer court together.

Do not expect Dell to solve any Problem . I dont think their customer Service really exists !!! Get a computer repair person to resolve your problem .
Dhruv

Dell Computers — Refused to supply laoptop at agreed price

On 03.11.2008, Dell offered a loptop branded VOSTRO 1310 for Rs 38, 800. I placed order for the same. Immediatly i received a refernce/ Order no. After half an hour i received a call from Dell Salesperson from Bangalore. he asked for confimration of the order, Confirmation of the Address and lots of other things. I confimred the order and whatever was asked by him. Later in the day when i enquired about my order status, Dell people informed me that the i will have to pay rs 56, 000 for the same. When I quoted the price advertised on website, they refused to honour the price. I asked them that Dell has confirmed the order for advertised price, why are they going back. Now dell people are not answering my mails and concerned person is not giving contact details of his seniors. Please ask dell people to supply the material at agreed price.

Dell Computers — Excess Charge of Spare Parts

Sir,

I ordered Fan and Heat Sync through Dell Customer Care for my Dell Inspiron 1300.

Mr. Babu sent me the Quotation of Rs.2392/- and when their engineer came to fix the parts he gave me the Delivery note of Rs.400/- for both the parts.

Now when i spoke to Mr.Babu for the confusion, he said that company charges extra for the Urgent Delivery and if i would have waited for 16days Company would have charged me Rs.400/- only. Now whose responsibility is this to inform us about this cost difference upfrontly. Isn't company liable to disclose all the informations to the customers. I never required these parts on urgent base and nobody ever took such confirmation from me.

Now when i have already paid to Dell now they are imposing the things on me. Why should a customer bear for the mistakes done by the Company's representative.


Regards,

Atul Jindal
424, Sector 13
Hisar
Ph: [protected]

cmputer

Dell Computers — Compelling to buy new license

Hello Sir,

I am planning to buy a new laptop. So, when I browsed dell's website to select a model, they all
are coming with new windows vista license.

My complaint is that, I already have a license for Windows Vista Home Premium and I really don't want to buy a new one. I only wanted a new laptop not a new license then why should I buy a new one ??

It's all against consumer rights !!

They should give the option of :
>> Windows
>> No Operating System

But they can't compell me for Windows !! That's Unfair !!

Hope u will see to the matter

Thanking You
Yugal Jindle

I faced a similar problem with my Dell laptop. The laptop was delivered to me after a month from the promised date of delivery. The worst part was that there were no updated ever from the Dell. I had to call them everytine to get an update. Even after writing esclation mails to Mahesh Badam and Sarat, there was hardly any impact. After writing a couple of more mails, they finally delivered it to me. For the delay caused, they promised me a gift to compensate but its been more than 4 months since, and I have not yer received it. Now when ever I call them, they simply dont answer my calls or give lame excuses and valueless commitments. All together I have had/having a pathetic experience with Dell India.
It seems that Dell values their customer only till the payment is done and after that, you have to depend upon their grace.

i agree to this.. even the worst manager was bal chand. He is one son of a , who promised to give a mouse free and till date havn't given it. through one of the sales guy i came to know that he's always bussy sleeping in the pussy of amanda david (one of the sales girl there) and never answer customer calls.

Dell Computers — old computer being sold

Hi,
I bought a brand new laptop dell laptop studio 3 graphite grey (B116) on 13th July 2010. Just after 15 days I am getting a lot of problem in recharging my laptop and sometimes it shuts down on its own. I called up dell service centre no. as i though my laptop will be in the warranty period however they told me its a 2 year old machine and the address written on it is of some one else. i am really pissed of with this as i was not told that it is an old machine and will give trouble. i am still not sure if i am the first time user. i called up the service number of vijay sales many times but either they give the number which doesn't work or hang up. I am very upset and hence filing a complain in consumer court.
Aditi Ndegi

Dell Computers — FAILURE OF LAPTOP

I "SACHIN NAGORI" WORKING AS Sr. SOFTWARE ENGINEER, IN TELCOM SECTOR HAVE PUCHASE THE DELL LAPTOP - VOSTRO 1510 IN APRIL 2009. WITH IN TWO-THREE MONTHS ITS DVD-RW GOT FAILURE. AFTER CONTINUOUS CALL TO DELL-TECHNICAL SUPPORT AND REGULAR FOLOW UP FROM MY SIDE, DEEL REPLACE THE DVD-RW.
NOW AGAIN AFTER 1YEAR-3 MONTH, SYSTEM GOT FAILURE AGAIN.
POWER OFF THE LAPTOP IS NOT GETTING ON. AFTER GETTING IN CONTACT WITH DELL-TECHNICAL SUPPORT THEY ASKED ME TO PERFORM SOME CHECKS ON THE LAOPTOP TO KNOW THE PROBLEM AND THEN LATER THEY CONCLUDED THAT MOTHERBOARD HAS GOT FAILURE.

I SEEMS TO BE DISGUSTING THE LAPTOP OF THE DELL, THE BRAND NAME ALL OVER THE WORLD. THEITR LAPTOPS GET FAIL IN FEW MONTHS THIS CONCLUDE THAT NO ONE SHOULD RELIA ON THE DELL.

NOW DELL TECHNICAL TEAM IS ASKING FOR Rs. 16000/- FOR THE MAOTHERBOARD.


ITS BIG SHAME ON DELL. THIS SHOWS SHOW MUCH DELL PRODUCTS ARE RELIABLE IN THE MARKET.

sir this attitude of a reputed company is not good as i am still waiting for a solution to my problem and waiting anxiously for your reply




[protected][protected][protected][protected]
From: gops ok <[protected]@yahoo.com>
To: India_Cons_TechSupp <[protected]@dell.com>
Cc: [protected]@yahoo.com
Sent: Fri, October 15, 2010 8:07:28 AM
Subject: Re: Case no : 5445892***Ashwin Paliwal**Parvez (KMM12292446I23241L0KM)


sir related to my case no. 5445892 i have not yet got any saloution and due to this i am having a lot of problem regarding my dvd. drive. first of all not being able to access any programmes, softwares, etc . secondly there is a lot of sound from the dvd. writer side during the entire functioning of the laptop from the very time i start the computer and there is a lot of vibration on the body part of the computer near the dvd. drive portion. now sir before this turns into a major problem i would be very very greatfull to you and your company if my problem is sorted out the soonest and fastest from the dealer you have in nepal. i am anxiously waiting for you to reply to my this mail and i know that you all being a responsible company will seriously look into my matter and give me saloution to my fastest. your goodwill and reputation will definately count in this case as i am also a big pramotor of your BRAND here in nepal amongst my known ones. finally THANKING YOU with great hopes.




[protected][protected][protected][protected]
From: gops ok <[protected]@yahoo.com>
To: India_Cons_TechSupp <[protected]@dell.com>
Cc: [protected]@yahoo.com
Sent: Sun, September 26, 2010 3:50:21 PM
Subject: Re: Case no : 5445892***Ashwin Paliwal**Parvez (KMM12292446I23241L0KM)


sir since i am having problem with my dvd writer and all my works have come to a stop due to its non-functioning and the number given is incorreect for nepal +[protected] i dont know if any digits infront of this no. has to be added or not. so you can understand my needs and now under this situation every time is appropriate for a visit to my place and my contact no. is +977-[protected] and +977-[protected] and my case no. is 5445892




[protected][protected][protected][protected]
From: India_Cons_TechSupp <[protected]@dell.com>
To: [protected]@yahoo.com
Sent: Sun, September 26, 2010 3:40:09 PM
Subject: Case no : 5445892***Ashwin Paliwal**Parvez (KMM12292446I23241L0KM)



Dear Customer,


As per our discussion pls find the below mentioned number for Dell Technical Support in Nepal

+[protected].


Thank you for contacting Dell's Technical Support. It was pleasure working with you in our attempt to resolve your system issue.
Also, I would like to keep you informed, I have personally owned this case till the time we resolve your system issue.
As informed, either me or one of my expert Engineer will call you back on committed time, in case if you want an early callback then please reply this mail.
Please do not change the subject line. Changing the subject line will cause routing problems with the email back to Dell. Please include the following information in the BODY of the email message:
1. Best time to reach you
2. Include your phone number
3. Include your case # CASE NUMBER in the email message


Respectfully,
ASHWIN PALIWAL
Dell Consumer India Technical Support

Dell — laptop touch and screen unvaisable which was in warrenty

laptop touch and screen unvaisable which was in warrenty

lap top not working

s/n: 84M23X1 [protected] LAPTOP NOT WORKING ADDRESS BLOCK DEVELOPMENT OFFICE, CHAVARA, KOLLAM, KERALA STATE

dell monitor is complaint

i have dell in2030mf lcd monitor.now its no working.its under warranty.i need technical support immediately model No:IN2030MF Serial no:CN-03H[protected]C-6VHM

some problem in our laptop

my laptop is not working i want that ur engineers come at our home for the repair my laptop. my address is 7-c govind nagar, mathura

This complain is not about DELL..it is about airtel.. wrongly selected the subject as DELL.