Dell India Complaints & Reviews

I have purchased my DELL studio laptop (service tag: 8TP****) on 30-08-08. After purchase of my system, I have faced weird problem with my DVD-ROM. It’s got replaced three times, which I think is a manufacturing defect from DELL. Because all two DVD-ROMs can`t be faulty.

I have contacted customer care several times for same problem but I didn`t got any satisfactory answer, why my DVD-ROM is replaced for so many times. What is the real problem? Every time
They say that some serious decisions are going on regarding this problem. Our technicians are working to resolve this issue.

I have sent around 3 emails to DELL on [protected]@dell.com on same issue, and one on
[protected]@tns-global.com and one in section o[censored]nresolved issues(case no. [protected]). IS there any method left to say “ HELLO, I AM IN BIG
PROBLEM, HELP ME”.


Now, there is only one thing left for me, and that is “CONSUMER FORUM”

Hi All,
I have been using DELL XPS 15inch laptop for over a period of 15months. I had a complain about heating up my laptop and DELL replaced the Motherboard, Heat sink in warranty period.
And exactly after 93rd days of the replacement my motherboard died again.
I contacted DELL, they are saying any replacement part has a warranty period of 90 days.And saying it is very unfortunate of me to having a fault detected after 93rd day.
Now I have to pay Rs.14000/- to have another motherboard.

I would like to know if I could have DELL pay some attention to my problem.

Dear Sir,

A complaint No.[protected] has been lodged on 24.08.2009 through toll free no. The customer care of your unit has assured that service representative of local (Bhubaneswar) to attend very shortly. But your service representative of Wipro/Bhubaneswar has not yet attended. As the laptop is very highly essential and it is using very sentitive places of East Coast Railway.

It is requested to send your local service representative from Bhubaneswar as early as possible please.

Thanking you.

Yours Sincerely,

(Rajnish Arora)
East Coast Railway.

I had booked a laptop with dell on the 10th of July 2009. (Order No[protected]

I was told that the same would be delivered to me within 10 days time.

On checking with them later, i was told it would take some more time... this kept on happening and last time i checked, their website showed that my laptop would be delivered on 24th of August!!!.

I had mailed them twice for the status, but the only reply i got was that the spare parts are not available!! and when i call their customer service they disconnect my calls.

After getting fed up, i cancelled my order, and am awaiting my refund cheque.

But i still need a reply from them as to why there was such a long delay & also why wasnt the customer kept informed..

Respected sir, my name is Harminder singh. I was working in DELL at mohali, Punjab. The PF refund form was submitted on ( 03 April, 2009 ) through Dell Intenational Services Bangalore in the Regional PF Office Bangalore. Till date the refund is not given.

PF CODE NO.KN/24960/15811- SECTION - 15

I already tried these no’s[protected] / 22216566 / 22216566 /[protected], but nobody picked the phone. I also went to Chandigarh PF dept and on request I got following number’s:

R.P.F.C (I) S. Raghuram[protected]
PC (II) S. Kumar[protected]
A.P.F.C Mrs. Chandra Rangarajan[protected]

I gave call to above person’s more than twice, but again nobody picked the phone. When I contacted DELL regarding that they said I have to contact PF Bangalore dept regarding that, Dell can’t help regarding that. Sir, I am very much fed up now.

Right now I have no job and as I am married, I have to full fill my family requirements too. Sir, it’s request please tell me my PF status and when I will get that. Please reply me on my following email address( [protected]@hotmail.com, [protected]@yahoo.com ).

Sir, if I didn’t get response from your side, then I will ( CONTACT MEDIA ) for that. I am sure you will help me. Thanks.

The Head Of Date : 22nd Aug 2009
Dell Support Service


Dear Sir,

We have (Dell Vostro 1510 Service Tag 9Y5T2BS ) Under a warranty period.
We are suffer to much problems from last two months against some of compliant number
As bellow.

1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

After that Dell engineers are not capable to solve that problems again they are crating to much problems and its still pending.

It is totally affected on our business for that resin we are suffer to much loss on our business.

We buy this laptop on the date of 26th Jan 2009 within a six month all the hard ware parts are change then also some of hardware problem is still there.

Take a proper action on that other wise we ready to go for Consumer Court. Now you can suggest me what I can do? Either give me a new laptop.




Regards,

Mrs. [censored]al Hande
Mob : [protected]

Dear Sir,

MY LAPTOP TAG No – GQRM2BS
Case no - 2156233


Brief history of Case 2156233:-

My laptop is in warrenty upto 28/1/2010 and I have purchased it few months before
At the end of May, 2009 I found my laptop battery was defected and I call Dell technical centre on 1st June, 2009 and at that time I talk to technical support executive regarding my problem and according to him my battery is defected and they have registered a case no 2156233 for replacing 6 cell battery but I did not get any battery which was compatible for my laptop (same as the time of laptop purchasing)

And I am continuing call almost every day for replacing the 6 cell battery for my laptop But No one is giving me a SATISFACTORY response and told me 6 cell battery is not available with them

I continueing calling at Dell technical cetre regarding this issue and after one and half month I got a battery on 15th July, 2009 whose colour was not matching with my laptop and which make my laptop looks very old

I call again on 20th July, 2009 regarding this colour problem
But I did not get any satisfactory answer and every time they say battery which is made for my lapto Inspirion 1525 is OUT OF STOCK FROM LAST 3 month and they did not know when it be available in stock or not
I again call 2~3 times after 20/7/2009 but every time I got same answer and they told me when ever battery will be in stock then they will send but they are not telling the exect date

I AM TOTALLY FEDUP WITH THIS TYPE OF BAD SERVICE
I am a coustomer please tell me what is my fault why I am not getting the same battery which I require for my laptop battery

PLEASE CONFIRM ME BY WHEN I WILL GET THE EXECT BATTERY ( SAME COLOUR & WHICH IS COMPATIBLE FOR MY LAPTOP)
PLEASE HELP ME IN THIS REGARDS

MY LAPTOP TAG No – GQRM2BS

Regards,
Rajesh Kumar Sikka ([protected])
481 / 31, Faridabad

Dell International Services India Pvt. Ltd. Bangalore sumitted a PF withdrawal request on 25/May/2009 to The Regionsl Provident Fund Commissoner No.13 Raja Ram Mohan Roy Road, Bangalore-25.
But until now there is no further communication from PF office on the status of PF withdrawal. I called up so many times on[protected] but could not get any response.
My PF No is KN/BN/24960/22173.
Could you please let me know the...

Respected Sir/Madam,

I have left the organisation (Dell International Services India Pvt Ltd) on 30th March' 2008 and the "PF" application for withdrawl has been submitted by the company. However, I have not received the amount yet and have no update.

I humbly request you to update me and help in remitting the amount.

My PF A/C No. KN/BN/24960/27942,

Company's...

I had odered for DELL LATITUDE D830 laptop battery for which i had sent a DD of Rs. 4993/- as told in Quotation number INSP 2353304. After a long time i came to know that DELL Bangalore has lost my draft and i was to get the battery for free which i did after a long time of around 3 months. As the draft still remains uncashed i wanted to get it cancelled and for that i required a confirmation for dell that it has been lost by them. Though it has been lost by them no one is issuing anything in written that it is misplaced by them. It is the most disorganised comany I have ever seen. They don't attend to calls, don't respond to emails etc.

dear sir/mam
i have purchased a laptop of dell . Servies tag no. g5zy1bs when i have purchased with delar told me that this is a 2 gb ram laptop. then i have buyed it . when i have cheqed it, it was only 1gb ram . i have complaned to dell. but there is no responce to me. and the delar is not even recognising me that he has told me for 2 gb. and the same problem with the bluetooth chip. i m facing very problem .pls solve my issue i will be thank full to you.

I have purchased a DELL VOSTRO 1400 laptop (service tag:JBZL1BS, Express service code: [protected]) on 20/10/2008 from WIZERTECH INFORMATICS PVT. LTD., Prakash Plaza, 1st flore, Opp. S.D.Hospital, Chota Tengra, Kharagpur-721302. According to terms this product is under warranty for one year from date of purchasing. When i contacted dell centre for a problem, this product is declared as out of warranty by phone and dell website. Here i have attached scan copy of original receipt.Further i contacted WIZERTECH INFORMATICS PVT. LTD. There i was told that after 2-3 days every record will be updated and this product will be under warranty. After 3 month i did not get any response. Please do justice.

I customized and ordered a Dell inspiron laptop on August 11th 2009 and received a quotation from them ( Quotation No.: IRSO2728594).

I communicated through email and over the phone with one of their representative named Aloysius. He told me that I have an option of paying by cash at CITIBANK and gave me details ( not complete details - no TIN number).

I went to CITIBANK Branch at CP in New Delhi on the 14th of August 2009. But Since the amount crossed 50K they were not willing to accept the cash unless I gave them a PAN number . Then I called the Dell representative and one person from the finance department told me to do the payment in two. One 49K and then the rest Rs 48796 in two payment. But the Bank told me that this is illegal and that they are not going to accept it.

I told the bank people that this is what Dell guys told me to do and that I am willing to take any risk if at all it is there, but the bank people were stern and said it is illegal to do that way.

Finally, one of the bank staff told me to ask them (Dell) for a TIN number. He further told me that he has many customer buying Dell Laptop and that they all provided TIN number. When I called up the Dell Representative and ask for TIN number he gave me after letting me hold the phone for about 5 mins.

After getting theTIN nunber I made the payment. After about 4 hrs I got a call from Dell confirming the that they have recieved the payment and they told me that it will take another 24 hrs to complete the whole process. I also scan and send a copy of both ( 49K and Rs 48796) the bank challan to Alloysius who's the Dell sales representative that communicated with from the beginning.

After not getting a reply or an acknowledgment regarding the mail that I send even after two days, I was a little nervous and called them up on 17th August 2009. I talk to Aloysius and I was very surprised when he told me that he has'nt received the mail. He asked me when I sent it to him and I told him the date ie 14th August 2009.

A couple of hours I got a call from another guy from Dell who told me that I can pay the other remaining half of the payment!!!

I was shocked!! I told him that I have made the payment in full on the 14th August 2009, and that a guy from Dell called me up that evening confirming that they have received the payment!! I also told him that I send them a scanned image of the bank challan. Then he asked me the name of the person who called me! I was a little pissed so I asked him sternly whether they have any problem with the payment. Then he told be he'll check it out from his side again and hung up.

I am very worried now. I already paid Rs 53696/- to Dell expecting a laptop from them, now I'm very worried whether they are doing all this fraud and are going to cheat me. First of all they told me to do the payment in an illegal manner and did'nt provide me with a PAN or TIN number. Second, now they are confused or try to confuse me by telling me that I have'nt pay the amount in full and asked me to deposit the second remaining amount Rs 48796.00 (Rs. 53696 - Rs.4900) again.

The representative told me he'll call me back and I'm waiting for his call... and I'm very worried.

I hav purchased a Dell laptop Inspiron 14. from Dell store Nehru plave, from Vidur & Co. Pvt ltd. 201 Sahyog Bldg, 58 nehru place ph[protected]. I hav made a cash payment of rs 32, 417/- and they hav provided me with the receipt of there store i.e. Vidhur. its been 2 weeks now, i hav not recieved my laptop or any such information from the company as well as frm the store. they promised me that the laptop will be delievered wth 7-10 days, i bought the laptop on frst week of August. I am very much frustrated now calling them 100 times, running after the, no proper response frm there side ... aweful service dell has.. i wuld suggest never to buy these dell laptops fr, m dell stores.

hi,
I am having a DELL Inspiron 1525 laptop since last 13 months. From the last 4-5 months, the system clock stopped working. First I thought that it may be due to the some software problems and therefore formatted my laptop. However, this issue didnot got resolved even then.
from the last one month my laptop battery also started behaving starngely. Some time it chraged upto 20%, some times 30%. I thought it may be that i need to replace my battery, as this is a frequent issue with the DELL laptops. I know many friends who got their DELL laptop batteries replaced in a year.
However, two days back when i tried to boot my laptop, i got the starange message 'time-of-day clock stopped'. I called the DELL customer care and was told that my laptops Motherboard needs to be replaced.
Since my warranty got expired a month back, I had to go for the warranty extention. When i told them that i am ready for the Rs 8500 warranty extention, they told me that since its a costly replacement you will have to go for a Rs 18187 warranty extention. I told them that i am facing this issue since last 4-5 months, but they were very adamant on the warranty extention. To my surprise that customer care people tried to explain me that if the same problem occurred again within a year, i will get my money's worth.
Also, one of them was surprised that i didn't had any visits of DELL engineers till now.This clearly shows that they expect these problems on DELL laptops.

When i checked over internet, I found that this is a common issue faced by people worldwide using DELL laptops. And the strange thing is that all of them faced this issue within a year of purchasing their laptops. This clearly indicates that it is a manufacturing defect from DELL.
I cannot spend 18187 just to make myself fooled for one more year.

I donot have any resort but to move to the consumer court, because this clearly is a manufacturing defect from DELL and such problems donot occur in any other laptops so early.

I have got a Dell Inspiron in the last week of June. The Hard Disk (C drive) space decreases automatically even when no extra stuff is added to it. It reduces at a rate of approximately 1 GB per two days. Today 2 GB got reduced directly.
The C drive externally is showing 217 GB free of 283 GB i.e 66 GBs consumed. But if I open it and select all the folders the sum totals only 28.5 GB.
I am unable to understand why the space is getting consumed automatically. Your help in this regard will be highly appreciated.

respected sir
I am a student in IIT ROORKEE, i have purchased dell studio 1535 laptop which has service tag no 6B2C2BS, on date 22/09/2008 by direct payment.
it was initially running very good and the performance was SATISFACTORY but from last 5-6 months i am continuously facing serious problems related to battery and optical drive.My optical drive has been changed thrice just in duration of 5 month and again it got out of order today at the time of this complain.The parts provided by dell at the end of the warranty are just for formality they are really not so durable as they says.

the second problem is of battery, when i purchased the laptop i was getting a battery backup of around 2-3 hrs but from past 2 months it just fall down to 30 min. only, i called the person from whom i purchased the laptop regarding the problem in starting of July named SARATCHANDRA GODAVAR from my air tell no.[protected], then he called me back from his office no.[protected] and transferred my call to technical support there they misguided me that i have to just update my bios from A-05 to A-06 and i'll get good battery backup, i have done that but after that i felt that the backup was same.

Then again i called dell technical support on[protected] then the told me that my laptop is more then 300 days old and we provide warranty for battery only 300 days, then i told them that i have already reported the problem in duration of the 300 days warranty but they refused to accept and told me that my last call log they received in may regarding optical drive issue.

sir there is no transparency in the service and they cheated me as i just follow there advise.
i need justice sir please consider my problem as the because of the laptop my studies are affected seriously, i am not able to complete the work provided by professors and it turned in the penalty of marks, because of this my good student image is spoiling.

thanks and regards
DEEPAK SWAMI
F-114 AZAD BHAWAN
IIT ROORKEE
[protected]

Hi all,

I booked a dell studio 15 laptop a week before.
And when i was booking that particular system. They promised me that i wil be getting my laptop within a week.
And that to its cost around 48000.
And it was urgent as i confirmed them repeatedly for my delivery as i was abt to leave to my home town.
And they also promised me that i wil be getting the laptop within a week.

But now whe am checking with the status of my order online.
It showing that date of delivery is on 17th of this month. Its almost aroun 2 weeks of time which bugs me alot.
To change the delivery address again it takes a huge process.
Also these peoples are boldly doing this type of service as no one will question them.
Infact in the dell website there is no option to log a complaint also.

And now when i am trying to cal them no body picks up the phone which makes me really crazy.
A customer should not be treated like this after paying a hard earned money.

Atlast to fnish... If you are choosing dell... Then support sucks... Try to switch to hp... This is my kind advice

We have bought a Dell laptop about 2 and half months ago. After 5 days from the date of purchase the laptop was not working. We called the dell technical service assistant and submitted him the laptop as it was not repairable here. Now since then we are regularly making the call at the dell service centre but they are making false statements that the replacement laptop has been despatched it will be recd in a day or two. But the same thing is continuing for last one and half months. Now as we are facing serious problem due to non availbility of the laptop we request you to take action against this serious irresponsiblity of the company after selling the laptops under replacement warranty. Breach of warranty and false statements from dell customer care should be punished.

Dear Sir,

I recently purchased a dell inspiron laptop from dell bangalore from a dell sales representative called bhavya g. I referred a friend to dell (who purchased a laptop from them) and was promised verbally and through an email that i will be sent a laptop bag for the referral.

The laptop bag never came and on enquiring i was told that they are short of bags and i will be sent one soon. However it has been more than two months and i havent received the bag. My emails concerning the bag are no longer being answered.

I copied bhavya's manager kranthi in the mail but she too has not replied.

I don't know if i will get this bag but i hope gullible customers are not taken for a ride by dell.

Regards,

Charles