Dell India Complaints & Reviews

the company's customer care is the extremely rude and pathetic. The spokepersons who hung up the call on me on inquiring for laptop purchase includes the names of
1. Mr. Rajesh
2.Mr. Kumar
3. John Rakesh
there were not one not two but three customer care executives who hung up on me even when you call up for purchase details. If this is the sorry state of the company's customer care before purchase then I cannot just imagine what will they resort to after purchase.

my dell laptop has been stopped working from few days .i dont know what the problem is in the laptop.
the laptop is under warranty period and there is as such no service centre for getting it repaired.
so i want a quick response in getting my laptop repaired as soon as possible as i have to face many problems.so i would be glad i[censored] look into the mater and send your service man as soon as possible or else provide us with the tollfree no. for the service on the id as provided above

Dear Sir/Madam,

We have purchased ten new dell laptop on 17/03/2008 from dell India pvt. Ltd. But now one of them not working. It got hang-up, blue-screen error etc.
This laptop is still under warranty. The details of the lap top are as follows:-
DELL VOSTRO 1500 N-Series Laptop

Dear Kapil
I have not yet received my Keyboard for Dell Inspiron 1525. Can you please let me know what is happening with my order.

I have already paid for the product on July 13, 2009 and as per your mail below, I should have received it long back.

Regards

Kunal R Raval


Regards

Kunal R Raval

From: Raval, Kunal
Sent: Monday, August 17, 2009 12:33 PM
To: '[protected]@Dell.com'
Cc: [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kapil
I have not yet received the keyboard as per your mail below. Can you please update me on the status of delivery?

Regards

Kunal R Raval

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, August 11, 2009 7:50 AM
To: Raval, Kunal
Cc: [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kunal,

We have arranged for the keyboard to be shipped out to you. You should receive the same with 3-4 business days.

Regards
Kapil Aswani

From: Raval, Kunal [mailto:kunal.[protected]@nomura.com]
Sent: Monday, August 10, 2009 9:39 AM
To: Aswani, Kapil
Cc: Chauhan, Indu
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Hi Kapil
Thank you for writing to me.

The consignment that was shipped to me on the below address under courier under tracking number Z92096092.

HOWEVER, THE CONSIGNMENT DOES NOT CONTAIN A KEYBOARD. IT CONTAINS A LAPTOP BATTERY.

I am really frustrated that despite repeated reminder I have not been sent the product that I have paid for. Can you please send me the Inspiron 1525 keyboard urgently for which payment was made on July 13, 2009?

Regards

Kunal R Raval

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Friday, July 24, 2009 1:25 AM
To: Raval, Kunal; [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kunal,

The keyboard has been shipped from our side on 20th July by courier under tracking number Z92096092. We have sent the keyboard on the below mentioned address:

C-7, Jai Bajrang Society, ESI Hospital,
Gotri Road, Near Ayyapa Temple,
Baroda, GUJRAT 390021

Do let us know if you do not receive it in a day or two and I shall surely take this up personally and bring it to closure.

Regards
Kapil Aswani



From: Raval, Kunal [mailto:kunal.[protected]@nomura.com]
Sent: Thursday, July 23, 2009 11:45 AM
To: Chauhan, Indu; Aswani, Kapil
Subject: FW: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Thursday, July 23, 2009 11:45 AM
To: '[protected]@Dell.com'; '[protected]@dell.com'
Subject: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]
Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Thursday, July 23, 2009 11:43 AM
To: '[protected]@Dell.com'; '[protected]@dell.com'
Subject: FW: Quotation from Dell // SER #[protected]
Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Please see attached mail for my previous correspondence on the issue.
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Wednesday, July 15, 2009 4:00 PM
To: '[protected]@dell.com'
Cc: '[protected]@Dell.com'
Subject: Quotation from Dell // SER #[protected]
Dear Kapil
With respect to the quotation (from Indu Chauhan) for Keyboard for Inspiron 1525, I have made a payment of Rs. 1300/- on July 13, 2009, by way of Bank Transfer through ICICI Bank in favour of Vidhur & Co Pvt. Ltd. The payment confirmation no. is [protected].
Kindly let me know when will I receive the Keyboard for Dell Inspiron 1525?
<<Quotation from Dell // SER #[protected]>>
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Wednesday, July 15, 2009 9:19 AM
To: '[protected]@Dell.com'
Subject: FW: Quotation from Dell // SER #[protected]
Hi Indu
Can you please let me know when will I receive my Keyboard?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Tuesday, July 14, 2009 3:10 PM
To: '[protected]@Dell.com'
Cc: [protected]@gmail.com
Subject: RE: Quotation from Dell // SER #[protected]
Hi Indu
With respect to the below quotation, I have made a payment of Rs. 1300/- by way of Bank Transfer through ICICI Bank in favour of Vidhur & Co Pvt. Ltd. The payment confirmation no. is [protected].
Kindly let me know when will I receive the Keyboard for Dell Inspiron 1525?
Regards
Kunal R Raval
_____________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Saturday, July 04, 2009 2:27 PM
To: [protected]@gmail.com; Raval, Kunal
Subject: Quotation from Dell // SER #[protected]
Dear Mr Kunal
This is with regards to the conversation you have had with Dell regarding the quote for a keyboard for Inspiron 1525
Following are the charges as mentioned:
• Quote for Keyboard : Rs.1300/-
1. Validity of this quotation is for 10 business day.
2. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. These terms would apply irrespective of terms mentioned in the PO.
3. Dell can support hardware up to 5 years from date of manufacture/shipment.
4. Batteries and other consumables are not covered under warranty.
5. Payment Terms: 100% in advance. (Options below).
6. Kindly provide the road permit form for parts where ever required at the time of delivery.
Payment options :
1. For 'at par cheque ‘ and 'DD', please courier to
Vidhur & Co Pvt. Ltd
201 Sahyog Building
58 Nehru Place
New Delhi - 10019
2. For Bank Transfers (EFT) :
Beneficiary Account Name : Vidur & Co Pvt. Ltd
Account # : [protected]
Bank Name : HDFC BANK LTD
Address : 89, Hemkunt Chambers
Nehru Place G2 & 3
New Delhi-110019
MICR # :[protected]
IFSC Code ( For RTGS) : HDFC0001374
Diners and Debit Card not accepted.
3. Signed quotation (with company seal, if it is a company asset) to be sent along with the payment at the below address: (which is mandatory)
For any queries with reference to this quotation, kindly reply to the following mail ids -
[protected]@dell.com

Note: For Warranty quotation where tag has not been transferred please write an email to [protected]@dell.com to avail this please transfer the system to India database
Thanks & Regards
DELL Inc.

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This e-mail (including any attachments) is confidential, may contain proprietary or privileged information and is intended for the named recipient(s) only. Unintended recipients are prohibited from taking action on the basis of information in this e-mail and must delete all copies. Nomura will not accept responsibility or liability for the accuracy or completeness of, or the presence of any virus or disabling code in, this e-mail. If verification is sought please request a hard copy. Any reference to the terms of executed transactions should be treated as preliminary only and subject to formal written confirmation by Nomura. Nomura reserves the right to monitor e-mail communications through its networks (in accordance with applicable laws). No confidentiality or privilege is waived or lost by Nomura by any mistransmission of this e-mail. Any reference to "Nomura" is a reference to any entity in the Nomura Holdings, Inc. group. Please read our Electronic Communications Legal Notice which forms part of this e-mail: http://www.Nomura.com/email_disclaimer.htm

Actually I am giving up all my hope with dell services here..

I purchased a dell inspiron 1545 on 20th of this month from a retailer..

On the next day itself I got two red spots on my screen..from that day I have been contacting the dell technicalsupport team to get this rectified..

At the first call, a lady named lopamudra answered my call and she said that as this is an issue occured with in this short period of time, they will either change the display, or change the laptop. I made it clear that even if it is not possible to replace it, please solve the issue by servicing the laptop..and i got a surety from the othr side..unfortunately the next day she called me back and i was not able to pick up the phone.

I called them back and never got this person back on line..and the most surprisingly..i was told about some company policy and was said that i will not get my issue solved..they told me clearly that they give no value for the money that i have spend for this..

They started passing my call to different people..one guy said that he will transfer my call to the authorized person and he transfered my call to the call management department...How will you feel like when this happens..they will offer you heaven before purchasing and just after you give the money..you are in the dustbin..

I even didnt wanted the laptop replaced..I just asked tosend a technician to service the laptop display..

You know it is very heart breaking that you have spend 38000RS inorder to purchase a laptopwith two bright red spots on the screen..

I am now thinking tht what will be the status of my services after one year if this is happening to me just after a day..

I am reallllyyy reallyyyy embarassed and disappointed that I opted for dell..

I am sure that this posting will not help me in anyway..but for the sake of it..

My thousands are gone in wain for this $h...t..

I have purchased my DELL studio laptop (service tag: 8TP****) on 30-08-08. After purchase of my system, I have faced weird problem with my DVD-ROM. It’s got replaced three times, which I think is a manufacturing defect from DELL. Because all two DVD-ROMs can`t be faulty.

I have contacted customer care several times for same problem but I didn`t got any satisfactory answer, why my DVD-ROM is replaced for so many times. What is the real problem? Every time
They say that some serious decisions are going on regarding this problem. Our technicians are working to resolve this issue.

I have sent around 3 emails to DELL on [protected]@dell.com on same issue, and one on
[protected]@tns-global.com and one in section o[censored]nresolved issues(case no. [protected]). IS there any method left to say “ HELLO, I AM IN BIG
PROBLEM, HELP ME”.


Now, there is only one thing left for me, and that is “CONSUMER FORUM”

Hi All,
I have been using DELL XPS 15inch laptop for over a period of 15months. I had a complain about heating up my laptop and DELL replaced the Motherboard, Heat sink in warranty period.
And exactly after 93rd days of the replacement my motherboard died again.
I contacted DELL, they are saying any replacement part has a warranty period of 90 days.And saying it is very unfortunate of me to having a fault detected after 93rd day.
Now I have to pay Rs.14000/- to have another motherboard.

I would like to know if I could have DELL pay some attention to my problem.

Dear Sir,

A complaint No.[protected] has been lodged on 24.08.2009 through toll free no. The customer care of your unit has assured that service representative of local (Bhubaneswar) to attend very shortly. But your service representative of Wipro/Bhubaneswar has not yet attended. As the laptop is very highly essential and it is using very sentitive places of East Coast Railway.

It is requested to send your local service representative from Bhubaneswar as early as possible please.

Thanking you.

Yours Sincerely,

(Rajnish Arora)
East Coast Railway.

I had booked a laptop with dell on the 10th of July 2009. (Order No[protected]

I was told that the same would be delivered to me within 10 days time.

On checking with them later, i was told it would take some more time... this kept on happening and last time i checked, their website showed that my laptop would be delivered on 24th of August!!!.

I had mailed them twice for the status, but the only reply i got was that the spare parts are not available!! and when i call their customer service they disconnect my calls.

After getting fed up, i cancelled my order, and am awaiting my refund cheque.

But i still need a reply from them as to why there was such a long delay & also why wasnt the customer kept informed..

Respected sir, my name is Harminder singh. I was working in DELL at mohali, Punjab. The PF refund form was submitted on ( 03 April, 2009 ) through Dell Intenational Services Bangalore in the Regional PF Office Bangalore. Till date the refund is not given.

PF CODE NO.KN/24960/15811- SECTION - 15

I already tried these no’s[protected] / 22216566 / 22216566 /[protected], but nobody picked the phone. I also went to Chandigarh PF dept and on request I got following number’s:

R.P.F.C (I) S. Raghuram[protected]
PC (II) S. Kumar[protected]
A.P.F.C Mrs. Chandra Rangarajan[protected]

I gave call to above person’s more than twice, but again nobody picked the phone. When I contacted DELL regarding that they said I have to contact PF Bangalore dept regarding that, Dell can’t help regarding that. Sir, I am very much fed up now.

Right now I have no job and as I am married, I have to full fill my family requirements too. Sir, it’s request please tell me my PF status and when I will get that. Please reply me on my following email address( [protected]@hotmail.com, [protected]@yahoo.com ).

Sir, if I didn’t get response from your side, then I will ( CONTACT MEDIA ) for that. I am sure you will help me. Thanks.

The Head Of Date : 22nd Aug 2009
Dell Support Service


Dear Sir,

We have (Dell Vostro 1510 Service Tag 9Y5T2BS ) Under a warranty period.
We are suffer to much problems from last two months against some of compliant number
As bellow.

1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

After that Dell engineers are not capable to solve that problems again they are crating to much problems and its still pending.

It is totally affected on our business for that resin we are suffer to much loss on our business.

We buy this laptop on the date of 26th Jan 2009 within a six month all the hard ware parts are change then also some of hardware problem is still there.

Take a proper action on that other wise we ready to go for Consumer Court. Now you can suggest me what I can do? Either give me a new laptop.




Regards,

Mrs. [censored]al Hande
Mob : [protected]

Dear Sir,

MY LAPTOP TAG No – GQRM2BS
Case no - 2156233


Brief history of Case 2156233:-

My laptop is in warrenty upto 28/1/2010 and I have purchased it few months before
At the end of May, 2009 I found my laptop battery was defected and I call Dell technical centre on 1st June, 2009 and at that time I talk to technical support executive regarding my problem and according to him my battery is defected and they have registered a case no 2156233 for replacing 6 cell battery but I did not get any battery which was compatible for my laptop (same as the time of laptop purchasing)

And I am continuing call almost every day for replacing the 6 cell battery for my laptop But No one is giving me a SATISFACTORY response and told me 6 cell battery is not available with them

I continueing calling at Dell technical cetre regarding this issue and after one and half month I got a battery on 15th July, 2009 whose colour was not matching with my laptop and which make my laptop looks very old

I call again on 20th July, 2009 regarding this colour problem
But I did not get any satisfactory answer and every time they say battery which is made for my lapto Inspirion 1525 is OUT OF STOCK FROM LAST 3 month and they did not know when it be available in stock or not
I again call 2~3 times after 20/7/2009 but every time I got same answer and they told me when ever battery will be in stock then they will send but they are not telling the exect date

I AM TOTALLY FEDUP WITH THIS TYPE OF BAD SERVICE
I am a coustomer please tell me what is my fault why I am not getting the same battery which I require for my laptop battery

PLEASE CONFIRM ME BY WHEN I WILL GET THE EXECT BATTERY ( SAME COLOUR & WHICH IS COMPATIBLE FOR MY LAPTOP)
PLEASE HELP ME IN THIS REGARDS

MY LAPTOP TAG No – GQRM2BS

Regards,
Rajesh Kumar Sikka ([protected])
481 / 31, Faridabad

Dell International Services India Pvt. Ltd. Bangalore sumitted a PF withdrawal request on 25/May/2009 to The Regionsl Provident Fund Commissoner No.13 Raja Ram Mohan Roy Road, Bangalore-25.
But until now there is no further communication from PF office on the status of PF withdrawal. I called up so many times on[protected] but could not get any response.
My PF No is KN/BN/24960/22173.
Could you please let me know the...

Respected Sir/Madam,

I have left the organisation (Dell International Services India Pvt Ltd) on 30th March' 2008 and the "PF" application for withdrawl has been submitted by the company. However, I have not received the amount yet and have no update.

I humbly request you to update me and help in remitting the amount.

My PF A/C No. KN/BN/24960/27942,

Company's...

I had odered for DELL LATITUDE D830 laptop battery for which i had sent a DD of Rs. 4993/- as told in Quotation number INSP 2353304. After a long time i came to know that DELL Bangalore has lost my draft and i was to get the battery for free which i did after a long time of around 3 months. As the draft still remains uncashed i wanted to get it cancelled and for that i required a confirmation for dell that it has been lost by them. Though it has been lost by them no one is issuing anything in written that it is misplaced by them. It is the most disorganised comany I have ever seen. They don't attend to calls, don't respond to emails etc.

dear sir/mam
i have purchased a laptop of dell . Servies tag no. g5zy1bs when i have purchased with delar told me that this is a 2 gb ram laptop. then i have buyed it . when i have cheqed it, it was only 1gb ram . i have complaned to dell. but there is no responce to me. and the delar is not even recognising me that he has told me for 2 gb. and the same problem with the bluetooth chip. i m facing very problem .pls solve my issue i will be thank full to you.

I have purchased a DELL VOSTRO 1400 laptop (service tag:JBZL1BS, Express service code: [protected]) on 20/10/2008 from WIZERTECH INFORMATICS PVT. LTD., Prakash Plaza, 1st flore, Opp. S.D.Hospital, Chota Tengra, Kharagpur-721302. According to terms this product is under warranty for one year from date of purchasing. When i contacted dell centre for a problem, this product is declared as out of warranty by phone and dell website. Here i have attached scan copy of original receipt.Further i contacted WIZERTECH INFORMATICS PVT. LTD. There i was told that after 2-3 days every record will be updated and this product will be under warranty. After 3 month i did not get any response. Please do justice.

I customized and ordered a Dell inspiron laptop on August 11th 2009 and received a quotation from them ( Quotation No.: IRSO2728594).

I communicated through email and over the phone with one of their representative named Aloysius. He told me that I have an option of paying by cash at CITIBANK and gave me details ( not complete details - no TIN number).

I went to CITIBANK Branch at CP in New Delhi on the 14th of August 2009. But Since the amount crossed 50K they were not willing to accept the cash unless I gave them a PAN number . Then I called the Dell representative and one person from the finance department told me to do the payment in two. One 49K and then the rest Rs 48796 in two payment. But the Bank told me that this is illegal and that they are not going to accept it.

I told the bank people that this is what Dell guys told me to do and that I am willing to take any risk if at all it is there, but the bank people were stern and said it is illegal to do that way.

Finally, one of the bank staff told me to ask them (Dell) for a TIN number. He further told me that he has many customer buying Dell Laptop and that they all provided TIN number. When I called up the Dell Representative and ask for TIN number he gave me after letting me hold the phone for about 5 mins.

After getting theTIN nunber I made the payment. After about 4 hrs I got a call from Dell confirming the that they have recieved the payment and they told me that it will take another 24 hrs to complete the whole process. I also scan and send a copy of both ( 49K and Rs 48796) the bank challan to Alloysius who's the Dell sales representative that communicated with from the beginning.

After not getting a reply or an acknowledgment regarding the mail that I send even after two days, I was a little nervous and called them up on 17th August 2009. I talk to Aloysius and I was very surprised when he told me that he has'nt received the mail. He asked me when I sent it to him and I told him the date ie 14th August 2009.

A couple of hours I got a call from another guy from Dell who told me that I can pay the other remaining half of the payment!!!

I was shocked!! I told him that I have made the payment in full on the 14th August 2009, and that a guy from Dell called me up that evening confirming that they have received the payment!! I also told him that I send them a scanned image of the bank challan. Then he asked me the name of the person who called me! I was a little pissed so I asked him sternly whether they have any problem with the payment. Then he told be he'll check it out from his side again and hung up.

I am very worried now. I already paid Rs 53696/- to Dell expecting a laptop from them, now I'm very worried whether they are doing all this fraud and are going to cheat me. First of all they told me to do the payment in an illegal manner and did'nt provide me with a PAN or TIN number. Second, now they are confused or try to confuse me by telling me that I have'nt pay the amount in full and asked me to deposit the second remaining amount Rs 48796.00 (Rs. 53696 - Rs.4900) again.

The representative told me he'll call me back and I'm waiting for his call... and I'm very worried.

I hav purchased a Dell laptop Inspiron 14. from Dell store Nehru plave, from Vidur & Co. Pvt ltd. 201 Sahyog Bldg, 58 nehru place ph[protected]. I hav made a cash payment of rs 32, 417/- and they hav provided me with the receipt of there store i.e. Vidhur. its been 2 weeks now, i hav not recieved my laptop or any such information from the company as well as frm the store. they promised me that the laptop will be delievered wth 7-10 days, i bought the laptop on frst week of August. I am very much frustrated now calling them 100 times, running after the, no proper response frm there side ... aweful service dell has.. i wuld suggest never to buy these dell laptops fr, m dell stores.

hi,
I am having a DELL Inspiron 1525 laptop since last 13 months. From the last 4-5 months, the system clock stopped working. First I thought that it may be due to the some software problems and therefore formatted my laptop. However, this issue didnot got resolved even then.
from the last one month my laptop battery also started behaving starngely. Some time it chraged upto 20%, some times 30%. I thought it may be that i need to replace my battery, as this is a frequent issue with the DELL laptops. I know many friends who got their DELL laptop batteries replaced in a year.
However, two days back when i tried to boot my laptop, i got the starange message 'time-of-day clock stopped'. I called the DELL customer care and was told that my laptops Motherboard needs to be replaced.
Since my warranty got expired a month back, I had to go for the warranty extention. When i told them that i am ready for the Rs 8500 warranty extention, they told me that since its a costly replacement you will have to go for a Rs 18187 warranty extention. I told them that i am facing this issue since last 4-5 months, but they were very adamant on the warranty extention. To my surprise that customer care people tried to explain me that if the same problem occurred again within a year, i will get my money's worth.
Also, one of them was surprised that i didn't had any visits of DELL engineers till now.This clearly shows that they expect these problems on DELL laptops.

When i checked over internet, I found that this is a common issue faced by people worldwide using DELL laptops. And the strange thing is that all of them faced this issue within a year of purchasing their laptops. This clearly indicates that it is a manufacturing defect from DELL.
I cannot spend 18187 just to make myself fooled for one more year.

I donot have any resort but to move to the consumer court, because this clearly is a manufacturing defect from DELL and such problems donot occur in any other laptops so early.