Dell India Complaints & Reviews

My laptop is inspiron 1545. i bought it at chennai spencer plaza.very often my pc is not shutdown properly.this information appearing on window when i am booting.initially i thought some os files were missing.now i formatted my os still that problem persists. though i had 4gb ram and 250gb HDD my system is hanging many times.i dont no what is the problem is,i am having warranty too.so please tell me what the problem is and give the solution for this problem.

This is utmost unfortunate to write here about the Experience I had and still going through given by the DELL Service and support .

I Booked “Dell(TM) Inspiron(TM) 535s Desktop” on 2nd of July through phone payment done by credit card , with Mr. “Jatin Ahuja” Inside Sales Account Manager Dell India Pvt. Ltd. Gurgaon, India.
It was supposed to be delivered in “ 1-2 weeks “ as told by “ Mr. Jatin “ but got delayed , reason provided by “Mr. Jatin ” is some parts are out of stock , System got delivered after 22nd July ( “ More than Two weeks “) .

After that by the procedure dell people follow ,their Engineer came for the installation and discovered that there is some fault in the system and cannot be installed ,
He raised the issue by saying that lot of Items got defect and needs to be replaced (SMPS Box , Mother Board , Connection Issue ). : UNACCEPTABLE

After this I raised the issue by dropping mail to “[protected]@cms.com “ providing all details , In response to my mail got a call from “ Mr. S.Nadeem Alam “ promising me that he will be calling me in few minutes with the status of the issue . but I received no calls from any one from DELL , May be he is too busy or Customer value is no more important if money is already received , Even no person from sales/service department is calling and telling the status

Then again they raised another request for new system , new request received at dell on 17th sep 2009 , i mail from their customer site to ask for any compensation , but they refuse saying that they have no compensation policy irrespective of whtever they do or whtever customer is suffering .

Some parts of System are there and still packed and dead bacause there is no CPU delivered yet , because of the delay and Unprofessional response from DELL services/Sales department the purpose of buying the system is already gone in trash. Being a person from IT background and working in service sector we always value our customer on prior basis , but this is the worst service management I have ever seen in my Entire professional and personal life. I need to know whom should be held responsible for the lose I suffered and still going through it .

I bot a Dell laptop 1.5 yrs back though their usual shipping model. During the first yr itself the 'hinge' started coming out (it was a bit portruding) but unfortunately I did not take it seriously and therefore did not call them to fix this up. After 1.2 yrs of purchase the hinge gave up completely (the monitor in the bottom left started hanging)...the hinge was broken (in minimal normal home use...no accident/ fall of laptop). When I called them they said that I mandatorily "have to" take their AMC which cost me close to 9k/ annum.

The problem is that I have come to know that Inspiron series (1525) has this problem and many laptops have reported this issue. If this is because of Dell's faulty laptop then why should the customer pay for their faluts?

Why does DELL take back this series? What is their real value proposition?? I guess it is shameful for DELL.

I will really advise ppl not to buy DELL (I did not listen to ppl myself when I was asked not to buy Dell by existing Dell customers-frnds).

Shame on you DELL.

i have purchased one dell laptop in last year may 2008.(service tag 64tp1bs)Just after crossing 1 year i am facing some starting problem in my laptop .As i have not used my laptop for more than 2 month as i have shifted my home in july.After that when i am starting the laptop it not start .To rectify the problem i contacted dell [protected] and given payment for engineer visit to mr mohit sharma but till 9th no person visited to check my laptop.For this i again contacted 3 times to above number but they telling that payment is not received but as per citibank they have given on 2nd.again i follow on 14th then they send engr on 15 th.when engr open my laptop i found rusted base in laptop . also at moment my laptop started but he told me that there is no prob. i told him that sometime it will start and some time not so i requested him to pl keep it in observation state .but he denied. no i am facing same problem. i think i rcv defe3ctive laptop.plreplace it otherwise i will gotocon.forum

Dear Sir,
I have a Dell Laptop Model is Lattitude D520.
On my laptop, touch pad buttons are not working properly.
i want to change that touch pad and buttons.
Kindly send me quotation of touch pad, buttons and charger on my mail id- [protected]@gtlinfra.com.
Regards,
Abhishek Singh
[protected]

I have purchased a DELL computer in April 2009, which had a hardware problem. On contacting DELL for rectification of the problem, it has suggested software solutions (3/4 times) followed by hardware replacements (3 times). None of them worked and this has consumed 2 months. After a lot of follow ups, DELL has agreed to replace the system and assured that new system would be delivered in 10-12 days’ time but after picking the old system first (which is also conveyed as company policy). This has created a lot of inconvenience to me as I am not able to use computer.
My system was picked up on 26th July 2009 and I haven’t received the replacements yet even after more than a month. I have sent them many reminders in this regard but DELL is not responding and I am without computer since more than a month and facing loss of work.
DELL has defaulted on every occasion right after placing the order which include delay in delivery after placing the purchase order by 2 weeks (though the delivery time was one week), delivery of sub-standard product, incompetent advices and repair to remove the fault, delayed/improper responses every time, and now the long delay in replacement.

Installation
Cheating in Installation


This is to bring to your notice that I had purchased Dell Laptop 1310 on 28th Oct'08 (Deepawali) without Installatin from COMPUCITI.The representative of the outlet gave me the Driver and asked to install the same.But I was unableto install,once I reach home.While purchasing he told any problem related to Software can be tackle by us and for hardware,we can take the help of Dell Customer care. I called the reprsentative of the shop and explain about the Problem. but he couldn't able to do solve. Once I reach to his shop today for Installation, he told you woud be charge Rs.750+VAT., which is not at all acceptable. And moreover, Laptop is under Warranty.


I would request you to take some action as soon as possible.

Thanking You.
Anju
[protected]

the company's customer care is the extremely rude and pathetic. The spokepersons who hung up the call on me on inquiring for laptop purchase includes the names of
1. Mr. Rajesh
2.Mr. Kumar
3. John Rakesh
there were not one not two but three customer care executives who hung up on me even when you call up for purchase details. If this is the sorry state of the company's customer care before purchase then I cannot just imagine what will they resort to after purchase.

my dell laptop has been stopped working from few days .i dont know what the problem is in the laptop.
the laptop is under warranty period and there is as such no service centre for getting it repaired.
so i want a quick response in getting my laptop repaired as soon as possible as i have to face many problems.so i would be glad i[censored] look into the mater and send your service man as soon as possible or else provide us with the tollfree no. for the service on the id as provided above

Dear Sir/Madam,

We have purchased ten new dell laptop on 17/03/2008 from dell India pvt. Ltd. But now one of them not working. It got hang-up, blue-screen error etc.
This laptop is still under warranty. The details of the lap top are as follows:-
DELL VOSTRO 1500 N-Series Laptop

Dear Kapil
I have not yet received my Keyboard for Dell Inspiron 1525. Can you please let me know what is happening with my order.

I have already paid for the product on July 13, 2009 and as per your mail below, I should have received it long back.

Regards

Kunal R Raval


Regards

Kunal R Raval

From: Raval, Kunal
Sent: Monday, August 17, 2009 12:33 PM
To: '[protected]@Dell.com'
Cc: [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kapil
I have not yet received the keyboard as per your mail below. Can you please update me on the status of delivery?

Regards

Kunal R Raval

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, August 11, 2009 7:50 AM
To: Raval, Kunal
Cc: [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kunal,

We have arranged for the keyboard to be shipped out to you. You should receive the same with 3-4 business days.

Regards
Kapil Aswani

From: Raval, Kunal [mailto:kunal.[protected]@nomura.com]
Sent: Monday, August 10, 2009 9:39 AM
To: Aswani, Kapil
Cc: Chauhan, Indu
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Hi Kapil
Thank you for writing to me.

The consignment that was shipped to me on the below address under courier under tracking number Z92096092.

HOWEVER, THE CONSIGNMENT DOES NOT CONTAIN A KEYBOARD. IT CONTAINS A LAPTOP BATTERY.

I am really frustrated that despite repeated reminder I have not been sent the product that I have paid for. Can you please send me the Inspiron 1525 keyboard urgently for which payment was made on July 13, 2009?

Regards

Kunal R Raval

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Friday, July 24, 2009 1:25 AM
To: Raval, Kunal; [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kunal,

The keyboard has been shipped from our side on 20th July by courier under tracking number Z92096092. We have sent the keyboard on the below mentioned address:

C-7, Jai Bajrang Society, ESI Hospital,
Gotri Road, Near Ayyapa Temple,
Baroda, GUJRAT 390021

Do let us know if you do not receive it in a day or two and I shall surely take this up personally and bring it to closure.

Regards
Kapil Aswani



From: Raval, Kunal [mailto:kunal.[protected]@nomura.com]
Sent: Thursday, July 23, 2009 11:45 AM
To: Chauhan, Indu; Aswani, Kapil
Subject: FW: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Thursday, July 23, 2009 11:45 AM
To: '[protected]@Dell.com'; '[protected]@dell.com'
Subject: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]
Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Thursday, July 23, 2009 11:43 AM
To: '[protected]@Dell.com'; '[protected]@dell.com'
Subject: FW: Quotation from Dell // SER #[protected]
Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Please see attached mail for my previous correspondence on the issue.
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Wednesday, July 15, 2009 4:00 PM
To: '[protected]@dell.com'
Cc: '[protected]@Dell.com'
Subject: Quotation from Dell // SER #[protected]
Dear Kapil
With respect to the quotation (from Indu Chauhan) for Keyboard for Inspiron 1525, I have made a payment of Rs. 1300/- on July 13, 2009, by way of Bank Transfer through ICICI Bank in favour of Vidhur & Co Pvt. Ltd. The payment confirmation no. is [protected].
Kindly let me know when will I receive the Keyboard for Dell Inspiron 1525?
<<Quotation from Dell // SER #[protected]>>
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Wednesday, July 15, 2009 9:19 AM
To: '[protected]@Dell.com'
Subject: FW: Quotation from Dell // SER #[protected]
Hi Indu
Can you please let me know when will I receive my Keyboard?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Tuesday, July 14, 2009 3:10 PM
To: '[protected]@Dell.com'
Cc: [protected]@gmail.com
Subject: RE: Quotation from Dell // SER #[protected]
Hi Indu
With respect to the below quotation, I have made a payment of Rs. 1300/- by way of Bank Transfer through ICICI Bank in favour of Vidhur & Co Pvt. Ltd. The payment confirmation no. is [protected].
Kindly let me know when will I receive the Keyboard for Dell Inspiron 1525?
Regards
Kunal R Raval
_____________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Saturday, July 04, 2009 2:27 PM
To: [protected]@gmail.com; Raval, Kunal
Subject: Quotation from Dell // SER #[protected]
Dear Mr Kunal
This is with regards to the conversation you have had with Dell regarding the quote for a keyboard for Inspiron 1525
Following are the charges as mentioned:
• Quote for Keyboard : Rs.1300/-
1. Validity of this quotation is for 10 business day.
2. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. These terms would apply irrespective of terms mentioned in the PO.
3. Dell can support hardware up to 5 years from date of manufacture/shipment.
4. Batteries and other consumables are not covered under warranty.
5. Payment Terms: 100% in advance. (Options below).
6. Kindly provide the road permit form for parts where ever required at the time of delivery.
Payment options :
1. For 'at par cheque ‘ and 'DD', please courier to
Vidhur & Co Pvt. Ltd
201 Sahyog Building
58 Nehru Place
New Delhi - 10019
2. For Bank Transfers (EFT) :
Beneficiary Account Name : Vidur & Co Pvt. Ltd
Account # : [protected]
Bank Name : HDFC BANK LTD
Address : 89, Hemkunt Chambers
Nehru Place G2 & 3
New Delhi-110019
MICR # :[protected]
IFSC Code ( For RTGS) : HDFC0001374
Diners and Debit Card not accepted.
3. Signed quotation (with company seal, if it is a company asset) to be sent along with the payment at the below address: (which is mandatory)
For any queries with reference to this quotation, kindly reply to the following mail ids -
[protected]@dell.com

Note: For Warranty quotation where tag has not been transferred please write an email to [protected]@dell.com to avail this please transfer the system to India database
Thanks & Regards
DELL Inc.

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This e-mail (including any attachments) is confidential, may contain proprietary or privileged information and is intended for the named recipient(s) only. Unintended recipients are prohibited from taking action on the basis of information in this e-mail and must delete all copies. Nomura will not accept responsibility or liability for the accuracy or completeness of, or the presence of any virus or disabling code in, this e-mail. If verification is sought please request a hard copy. Any reference to the terms of executed transactions should be treated as preliminary only and subject to formal written confirmation by Nomura. Nomura reserves the right to monitor e-mail communications through its networks (in accordance with applicable laws). No confidentiality or privilege is waived or lost by Nomura by any mistransmission of this e-mail. Any reference to "Nomura" is a reference to any entity in the Nomura Holdings, Inc. group. Please read our Electronic Communications Legal Notice which forms part of this e-mail: http://www.Nomura.com/email_disclaimer.htm

Actually I am giving up all my hope with dell services here..

I purchased a dell inspiron 1545 on 20th of this month from a retailer..

On the next day itself I got two red spots on my screen..from that day I have been contacting the dell technicalsupport team to get this rectified..

At the first call, a lady named lopamudra answered my call and she said that as this is an issue occured with in this short period of time, they will either change the display, or change the laptop. I made it clear that even if it is not possible to replace it, please solve the issue by servicing the laptop..and i got a surety from the othr side..unfortunately the next day she called me back and i was not able to pick up the phone.

I called them back and never got this person back on line..and the most surprisingly..i was told about some company policy and was said that i will not get my issue solved..they told me clearly that they give no value for the money that i have spend for this..

They started passing my call to different people..one guy said that he will transfer my call to the authorized person and he transfered my call to the call management department...How will you feel like when this happens..they will offer you heaven before purchasing and just after you give the money..you are in the dustbin..

I even didnt wanted the laptop replaced..I just asked tosend a technician to service the laptop display..

You know it is very heart breaking that you have spend 38000RS inorder to purchase a laptopwith two bright red spots on the screen..

I am now thinking tht what will be the status of my services after one year if this is happening to me just after a day..

I am reallllyyy reallyyyy embarassed and disappointed that I opted for dell..

I am sure that this posting will not help me in anyway..but for the sake of it..

My thousands are gone in wain for this $h...t..

I have purchased my DELL studio laptop (service tag: 8TP****) on 30-08-08. After purchase of my system, I have faced weird problem with my DVD-ROM. It’s got replaced three times, which I think is a manufacturing defect from DELL. Because all two DVD-ROMs can`t be faulty.

I have contacted customer care several times for same problem but I didn`t got any satisfactory answer, why my DVD-ROM is replaced for so many times. What is the real problem? Every time
They say that some serious decisions are going on regarding this problem. Our technicians are working to resolve this issue.

I have sent around 3 emails to DELL on [protected]@dell.com on same issue, and one on
[protected]@tns-global.com and one in section o[censored]nresolved issues(case no. [protected]). IS there any method left to say “ HELLO, I AM IN BIG
PROBLEM, HELP ME”.


Now, there is only one thing left for me, and that is “CONSUMER FORUM”

Hi All,
I have been using DELL XPS 15inch laptop for over a period of 15months. I had a complain about heating up my laptop and DELL replaced the Motherboard, Heat sink in warranty period.
And exactly after 93rd days of the replacement my motherboard died again.
I contacted DELL, they are saying any replacement part has a warranty period of 90 days.And saying it is very unfortunate of me to having a fault detected after 93rd day.
Now I have to pay Rs.14000/- to have another motherboard.

I would like to know if I could have DELL pay some attention to my problem.

Dear Sir,

A complaint No.[protected] has been lodged on 24.08.2009 through toll free no. The customer care of your unit has assured that service representative of local (Bhubaneswar) to attend very shortly. But your service representative of Wipro/Bhubaneswar has not yet attended. As the laptop is very highly essential and it is using very sentitive places of East Coast Railway.

It is requested to send your local service representative from Bhubaneswar as early as possible please.

Thanking you.

Yours Sincerely,

(Rajnish Arora)
East Coast Railway.

I had booked a laptop with dell on the 10th of July 2009. (Order No[protected]

I was told that the same would be delivered to me within 10 days time.

On checking with them later, i was told it would take some more time... this kept on happening and last time i checked, their website showed that my laptop would be delivered on 24th of August!!!.

I had mailed them twice for the status, but the only reply i got was that the spare parts are not available!! and when i call their customer service they disconnect my calls.

After getting fed up, i cancelled my order, and am awaiting my refund cheque.

But i still need a reply from them as to why there was such a long delay & also why wasnt the customer kept informed..

Respected sir, my name is Harminder singh. I was working in DELL at mohali, Punjab. The PF refund form was submitted on ( 03 April, 2009 ) through Dell Intenational Services Bangalore in the Regional PF Office Bangalore. Till date the refund is not given.

PF CODE NO.KN/24960/15811- SECTION - 15

I already tried these no’s[protected] / 22216566 / 22216566 /[protected], but nobody picked the phone. I also went to Chandigarh PF dept and on request I got following number’s:

R.P.F.C (I) S. Raghuram[protected]
PC (II) S. Kumar[protected]
A.P.F.C Mrs. Chandra Rangarajan[protected]

I gave call to above person’s more than twice, but again nobody picked the phone. When I contacted DELL regarding that they said I have to contact PF Bangalore dept regarding that, Dell can’t help regarding that. Sir, I am very much fed up now.

Right now I have no job and as I am married, I have to full fill my family requirements too. Sir, it’s request please tell me my PF status and when I will get that. Please reply me on my following email address( [protected]@hotmail.com, [protected]@yahoo.com ).

Sir, if I didn’t get response from your side, then I will ( CONTACT MEDIA ) for that. I am sure you will help me. Thanks.

The Head Of Date : 22nd Aug 2009
Dell Support Service


Dear Sir,

We have (Dell Vostro 1510 Service Tag 9Y5T2BS ) Under a warranty period.
We are suffer to much problems from last two months against some of compliant number
As bellow.

1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

After that Dell engineers are not capable to solve that problems again they are crating to much problems and its still pending.

It is totally affected on our business for that resin we are suffer to much loss on our business.

We buy this laptop on the date of 26th Jan 2009 within a six month all the hard ware parts are change then also some of hardware problem is still there.

Take a proper action on that other wise we ready to go for Consumer Court. Now you can suggest me what I can do? Either give me a new laptop.




Regards,

Mrs. [censored]al Hande
Mob : [protected]

Dear Sir,

MY LAPTOP TAG No – GQRM2BS
Case no - 2156233


Brief history of Case 2156233:-

My laptop is in warrenty upto 28/1/2010 and I have purchased it few months before
At the end of May, 2009 I found my laptop battery was defected and I call Dell technical centre on 1st June, 2009 and at that time I talk to technical support executive regarding my problem and according to him my battery is defected and they have registered a case no 2156233 for replacing 6 cell battery but I did not get any battery which was compatible for my laptop (same as the time of laptop purchasing)

And I am continuing call almost every day for replacing the 6 cell battery for my laptop But No one is giving me a SATISFACTORY response and told me 6 cell battery is not available with them

I continueing calling at Dell technical cetre regarding this issue and after one and half month I got a battery on 15th July, 2009 whose colour was not matching with my laptop and which make my laptop looks very old

I call again on 20th July, 2009 regarding this colour problem
But I did not get any satisfactory answer and every time they say battery which is made for my lapto Inspirion 1525 is OUT OF STOCK FROM LAST 3 month and they did not know when it be available in stock or not
I again call 2~3 times after 20/7/2009 but every time I got same answer and they told me when ever battery will be in stock then they will send but they are not telling the exect date

I AM TOTALLY FEDUP WITH THIS TYPE OF BAD SERVICE
I am a coustomer please tell me what is my fault why I am not getting the same battery which I require for my laptop battery

PLEASE CONFIRM ME BY WHEN I WILL GET THE EXECT BATTERY ( SAME COLOUR & WHICH IS COMPATIBLE FOR MY LAPTOP)
PLEASE HELP ME IN THIS REGARDS

MY LAPTOP TAG No – GQRM2BS

Regards,
Rajesh Kumar Sikka ([protected])
481 / 31, Faridabad

I had odered for DELL LATITUDE D830 laptop battery for which i had sent a DD of Rs. 4993/- as told in Quotation number INSP 2353304. After a long time i came to know that DELL Bangalore has lost my draft and i was to get the battery for free which i did after a long time of around 3 months. As the draft still remains uncashed i wanted to get it cancelled and for that i required a confirmation for dell that it has been lost by them. Though it has been lost by them no one is issuing anything in written that it is misplaced by them. It is the most disorganised comany I have ever seen. They don't attend to calls, don't respond to emails etc.