Dell India Complaints & Reviews

Dell Laptop — After sales issues

HI.
after try to solve my problems and ennumbers of request to solve my problems my issue is not solved with Dell co .
i purchased a dell lap top in Jan . which thy delivered late i agreed .and thy gave me complsations for the same.
after some time my laptop started giving problems . i reported the same to dell customers care they asked to contact dell tech team i did the same they promised me a cal back which i never recevied . i have problems with my laptop
1: speakres give cracking sound
2: CDs dont work in my laptop .
3: they gave me bluetooth headset which is not working
4: laptop body is loosen which m trying to fix .for a long time .
5: on my laptop right hand top there are craches forming
6: laptop dose not close tightly

i paid them full amount at once ..it not even in inltallements then why should get such a terible service .
not even responce to issues . they trying to ignore .. i watned my laptop to be replaced ...

laptop details
Dell studio 1537
Service tag # 9W3Q2BS

Contact info :
Mo: [protected]


Can i get some help after launghing this complaint or again ill be help less
?????????????????????????????????????????????????????

dear sir

i hv dell vostro 1510 laptop their keys are not working pl give the contact person details so that i can apporach him for repair my work is suffering
pl provise the address & contact deails

sunil
[protected] or [protected]

dell vostro laptop — BLUETOOTH NOT WORKING

SIR I PURCHASE DELL VASTRO 840 LAPTOP S/T-2PD2MH1 ON 26/08/09 AND FROM THAT DAY MY BLUETOOTH MANAGER IS UNABLE TO CONNECT ANY DEVICE AND BLUETOOTH TOSHIBA IS NOT WORKING PROPERLY
SIR PLEASE DO SOME ACTION OR TELL ME WHAT I HAVE TO DO . I GO ONCE TO THE SHOP WHERE I PURCHASE BUT THEY ARE ALSO UNABLE TO DO ANYTHING



PLEASE TELL ME WHAT I HAVE 2 DO OR SEND ME A TOSHIBA BLUETOOTH MANAGER DRIVER CD

AJAY DEWANGAN
C/O ANADI CHOUDHARY
NEELKANTHA NAGAR 1ST LINE BIJIPUR BERHAMPUR
DIST GANJAM
ORISSA

i bought a dell laptop inprision 1545 in july . now it is not working my lot of work is pending . i many time call in custmer care but they are not sovled my problem. please imegatly repair my laptop. i have all document related to laptop

RZ D 1/4 STREET NO. 5 MAHAVIR ENCLAVE {PALAM}
NEW DELHI 110045.

I am having a harrowing time myself.

CASE HISTORY:

• I chose to Buy a Laptop Dell XPS 1645 from Dell in the 11th of Nov with the delivery date as 1st Dec.

• On the 28th of Nov this was arbitrarily cancelled and on the 1st of Dec the delivery date was updated to 9th of Dec.

• Today on the 8th of Dec they arbitrarily chose to extend this to the 21st of Dec.

Going by the above stated facts it is clear that I have made a grave mistake trying to associate myself with Dell. Also it seems the customer doesn’t exist for them because nobody has contacted me and told me the reasons to the delay or even asked for my consent if I am fine with this delay in the first place.

This is the second revision in delivery date being made for the Laptop, ie, they are unable to honour their own ‘revised completion’ date that they themselves chose in the first place. I’m thought this is an aberration as such slackness does not augur well for a company of this stature and will definitely do them no good but this clearly shows their slack work ethics.

I am scared to buy this product because of the fact that they are unable to deliver it in the first place therefore, lord forbid, but if the laptop develops problems then, they would take years to get it rectified.

I placed the order on the 11th of Nov and they are now suggesting to deliver it on the 21st of Dec. It is preposterous to deliver a gadget/product in 40 days from the date of booking, this clearly shows that they do not know what they offer in the first place.

I have not asked for anything fancy, as i simply chose the default configuration they had on offer, still they are finding it difficult to honour their commitment, this is extremely sad state of affairs.

I want the delivery of the laptop asap or they should return my money along with interest as they have unnecessarily charged me without themselves knowing when they can honour their commitment of delivering a laptop.

Dell executives are also exceptionally unfriendly and unhelpful. When i brought this to their notice they simply said parts are not available
It is shameful for a company to give such a reply, and my misfortune that i am buying a laptop from them. My neighbourhood electrician/mechanic or computer guy would never dare to say that ‘the parts are not available’ after taking the order and money, because of fear of losing business, somehow they seem to be confident of their company’s conning tactics.

If they didnt have the requisite inventory then why did they accept my order in the first place?
I am buying a Dell Laptop for the sheer joy of getting good service and here they are unable to even deliver the laptop besides, taking no interest whatsoever in my case.

40 days( with a 20 day delay) for a laptop to be delivered is completely unacceptable, i am sorry that i dared to buy a device from dell, and will make sure nobody in my neighbourhood goes through this ordeal again

Dell XPS 1645 — Poor Customer Service

I have purchased a Dell XPS 1645 laptop but after 1 year, I am facing problem with my optical DVD drive. Now after I requested the customer care regarding the same, it was replaced within 48 hours. But after replacement, another problem arose and it was that my optical buttons(touch) were not working after the DELL engineer replaced the optical drive. I have sent innumerable mails to Dell regarding the same but to no good. I tried calling them up, but still there would be no response from their side.

DELL — not solving problem

My laptop is is not working.I complain to dell customer care, but they are not listening as warranty has expired.
I am ready to pay the money for the repairment they are not ready.

dell vostro laptop — problem will not resolving properly

sir i am basavaraju.m,g,i taken one lap top dell vastro 1540 laptop,the problem will is that automatically shut down and this is 2nd time will occurring this problem.i gave servicing from last 40days.and the problem will again same.and the laptop is not an indian model,this is an import product.

Dell — pc not working since bought

after running for a few minutes the sound gets muffled and the system hangs up tried registring through toll free no a couple of times but always failed to connect v disappointed

Complaint for Dell Laptop Service Tag No.# 21CV812

Laptop is not working properly as this laptop has many issues like again and Again Restart, Blue screen, Disconnection o[censored]SB ports, Hang Problem. So you are requested to please look into that on high priority and provide resolution.

dell laptop display problem

display problem need to be resolved

SERVER -610T

MACHINE IS DEAD / NOT ABLE TO POWER ON THE MACHINE

display of the laptop

some basic problem in display

Dell/Laptop — fraud by dell

I would like to inform you about my complain. i bought a laptop DELL-INSPIRON(FNCK5BS) on 21th july 2010 from deeler and from the starting period of purchasing, my system was not well so i went to deeler but he just formet my system and asked me it is ok. but system was not perform well i again contect to deeler but he not take any action then i directly contect to compeny



And after long time they listen my complain because i gave warning of company that i will go in consumer forum thne after long time (5th february -30th june) they give me service and asked me that they resolve my problem after warentee period but now they asked me that without extention of warentee they have not give any service



I was fully doubet that this system was replaced system so from starting of my complain i have only single deemond that please provied me a new system but compeny insoure me that this system was new by give me a mail which was attached in this complain while compeny inform me at frist point of contect that this was replaced system



so i am very upset ,compeny not provied me fardher service they not fullfill their promice you people suggest me what was right step that due to this i shortout my problem



Regards



Yadavendra Ankit Singh

mo-[protected]

nooo

dat is not in sales person's hand wat to giv n wat not to giv...
see in your quotetion if the price for targus bag included then only it vl b sent...
it is never free...4m dell still now

Dear Sir,
from the first day i keep backup with me, Today your engineer from Wipro visited at sife
replace the Hard drive which was dilivered by you on todayitself, after replacement he found same problems. How he says might bt its Mother Board issed.

Sir, from last 15 days i am follw for for this issue I have loss more then peurchase cost on
of the systm. Please let us know are your able to solve the issue otherwise please replace the system

now its hight to follow up this issue, I did not get any reply from you and your engineer after handover all probles to his hand

and please let me know 1st time you assign this job to engineer of TVS-E now engineer come from WIPRO every this issue start from new engineer from ABC

I really disappointed with dell

Thanks & Regds
Shekhar Jadhav

--- On Mon, 24/8/09, [protected]@Dell.com <[protected]@Dell.com> wrote:


From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: RE: Complaints against unproper services
To: shekhar.[protected]@spykar.com
Cc: [protected]@yahoo.co.in
Date: Monday, 24 August, 2009, 7:40 PM


Shekar,

Please let us know once your data is backed up.

Thanks & Regards,

INDIA TECH SUPPORT ESCALATIONS TEAM

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential or proprietary information. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, immediately contact the sender by reply e-mail and destroy
all copies of the original message.

** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
- 48 hours from the time mail has been sent.




-----Original Message-----
From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Monday, August 24, 2009 12:36 PM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



Dear Sir,
1. you said as per dell engineer report my system having OS Problems
then
why engineer not OS reinstalled on same days after he get system after
backup taken
2. Why system is overheated as per engineer comments

Please solve this problems in short time. This not possiable to me to
call
you every time or write the mails

Thanks & Regds,
Shekhar Jadhav



-----Original Message-----
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Monday, August 24, 2009 11:27 AM
To: shekhar.[protected]@spykar.com
Subject: RE: RE: Complaints against unproper services

Shekar,

Please have your system's data backed up. As per the engineer's comments
OS
needs to be reinstalled. Once you are done with data backup we will have
someone go there and reinstall the OS.

Thanks & Regards,

INDIA TECH SUPPORT ESCALATIONS TEAM

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.

** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
- 48 hours from the time mail has been sent.




-----Original Message-----
From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Friday, August 21, 2009 5:17 PM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services

Dear Sir,
Yesterday engineer visited and he found some problems in system but he
not
explain what is the issue in system I keep trying to call in your office
on
[protected] But before call reach to your technical call get
disconnected
automatecally

Please call & or revert todayitself
otherwise...




_____

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Wednesday, August 19, 2009 1:03 PM
To: shekhar.[protected]@spykar.com
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



Shekar,



The Service provider will call you up before reaching the site.



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.







From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Tuesday, August 18, 2009 10:24 AM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



Dear Sir,

Please may i have contact of engineer to attand him on the time of
service



Thanks & Regds

Shekhar



_____

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Monday, August 17, 2009 8:58 PM
To: shekhar.[protected]@spykar.com; [protected]@Dell.com
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services

Dear Mr. Jadhav,



Engineer visit has been arranged. Confirmation number is[protected].



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.





From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Monday, August 17, 2009 6:28 PM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



my address is already mentioned in your system



for your referance I giving your again



Residental Address :

B/4 Panchsheel Housing Society

Lokmanya Tilak Nagar, Link road, Sakinaka, Mumbai 400 072

Mobile No.[protected]



Bus No. 340 from Andheri (E) or Ghatkopar (W) Station, stop is Lokmanya
Tilak Nagar







Please inform me in advance to attand your service person at the same
place



Thanks & Regds,



Shekhar Jadhav.











_____

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Monday, August 17, 2009 6:15 PM
To: [protected]@yahoo.co.in
Cc: shekhar.[protected]@spykar.com
Subject: RE: RE: Complaints against unproper services

Dear Mr. Jadhav,



Please share your address and we will arrange for an engineer visit.



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.





From: SHEKHAR JADHAV [mailto:[protected]@yahoo.co.in]
Sent: Monday, August 17, 2009 1:02 PM
To: IN_TS_Escalations
Cc: shekhar.[protected]@spykar.com
Subject: Fw: RE: Complaints against unproper services





Dear Sir,

My system not start properly in that condition i have to start system in
Safe mode only



Please help



Please call me on my mobile or revert me today itself otherwise i have
to
take some serious actions against you.



Thanks & Regds



Shekhar




--- On Fri, 14/8/09, SHEKHAR JADHAV <[protected]@yahoo.co.in>
wrote:


From: SHEKHAR JADHAV <[protected]@yahoo.co.in>
Subject: RE: Complaints against unproper services
To: [protected]@Dell.com
Date: Friday, 14 August, 2009, 5:14 PM


Dear Sir,

Thanks for Your support My system hang on statup on everytime

Please help me my all work pending because of this prioblem s

and posibally call me on my cell no.



[protected]





--- On Fri, 14/8/09, [protected]@Dell.com
<[protected]@Dell.com>
wrote:


From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: Complaints against unproper services
To: [protected]@yahoo.co.in
Date: Friday, 14 August, 2009, 1:56 PM

Dear Mr. Jadhav,



Warm Greetings from Dell!



At the outset we sincerely apologize for the delay and the inconvenience
caused to you. Please let us know a brief abt the problem on your system
and
we will do the needful.



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.





From: SHEKHAR JADHAV [mailto:[protected]@yahoo.co.in]
Sent: Thursday, August 13, 2009 2:48 PM
To: IN_TS_Escalations
Subject: Complaints against unproper services



Dear Sir,



I had purchased one laptop from your organisation in April 2009

after that i facing some problems in Operating system from 11th to 13th
of
this month i am contnuesly trying to call your trechnical support
execuitive
but I get only one answer "our execuitives are busy they will reach your
shortly" my each call duration near 15 to 25 minuts and near 10 to 15
call
done by me but still nobody pickup my call Customer Care execuitives
Pravin
of navin, Parinita, Somaiya, and sunil B. every cusmar care execuitive
transfer my call to technical support or keep my call on hold



I have vey small issue of Opering system in laptop

Please mail me or call me for your reply otherwise I will take serious
actions





Thanks & Regds,



Shekhar Jadhav

Service Tag No. 97583BS



Mobile No. [protected]

my inspiron530s dell system have some bootting complaint and somtimes show a message in blue screne, and system goes off.Please contact me by mail or phone [protected] at the earliest

Dear sir,
I would like to say that I bought a dell laptop vostro 1400 on dated 20-jan-09
But because of some technical fault it stopped working three time and the data store in the laptop vaneshed so I have to bear a great lost because of the falure of laptop
You have changed some part in the month of nov. at the time of change it was working well, but after some day it again stopped
Sir, I am a businessman dealing nokia care so all the three time the bills amd vochers stored in the laptop disappeared .
I request you to change the laptop as it is under warrenty period.
Thanks

Regards
Vishnu mundra
[protected]

sir its an case of very serious matter, pls sir take this seriously .I hve purchase an laptop of dell inspiron15 on the date 29 march 2011 from city bhopal, state madhya pradesh(india.) from the shop named popular tech computer which is the branch of amk computer and peripherals, this shop is very famous in bhopal.The matter is that i hve purchase on the date 29 march 2011 but when i put service tag of this laptop on dell care service site this showing that this laptop parts already get replaced two time on the date 25 dec 2010 and i hve purchase this on 29 march 2011, and this case goes more in critical condition when i called to dell care today they told me that this laptop which has service tag this is of person named danish ali khan which is from karachi, pakistan.it shocked me a alot .sir they totally done fraud to me.they gave me an old laptop, I hve faith in ur company very much and i always tell my friends to purchase only dell laptops because ther service is very good, i hve no idea what to do either i hve to go consumer forum or report to police of that case but doing that is not a better option so i hve done faith on u to handle this matter seriously and do something in that case as soon as possible, I want an new laptop.
my name-Vibhu jain,
mobile no.-[protected]
my [protected]@gmail.com

Dear Sir,
I have some issues against this company.

I do not agree with the above, every companies policy differs in their own way, like if you were to order a Tata Nano today you would receive it after 5months! .. Now is that a company policy or Unfair Practice? Of course not. Its just the time it will take since there are a number of things involved. Same goes with your dell that you ordered, dell machines (if im not wrong) are also custom built, unless you were to get a computer from the Dell Store directly. And im sure there is an agreement in the company policy which reflects that you agree to the estimate time frame in which the product would be delivered. And you would have accepted that by opening the computer box. So what I believe is sorting a compensation might not work out.
Note: I don’t own a dell nor am I representing dell.

Sir,

I regret to say that I had informed to you on telephone that I have purchased a laptop bill No- 29, dated 29/08/08. Service Tag 5NH32BS. .

When I was doing my work on laptop dated 25/5/09, suddenly I found that there was a black spot on the right side of LCD, then dated 26/6/09. I have lodged a complaint No- 2144011, to you by telephone.

Your tech had visited at my site dated 28/5/09 he checked the system and demand money for rectification the same when I refused to pay the amount . He pressed the black spot for testing and became wide defect/fault, due to bad checking of your technician

Dell India Pvt. Ltd./Desktop — Poor after sales servis

I have bought a new Dell desktop computer on 27th March 2009, which has developed problem within a month of purchase. The request for support service was registered with DELL on 28th April and a technician visited on 2nd May. He was not able to rectify the problem fully that day and promised me to return on 5th May for further action after discussing the problem with company. After this I haven't heard from them. I have tried to contact them again for follow up but they gave some on-line suggestion which didn't work. When I conveyed this to Dell and requested to send a technician, they have stopped replying my mails, though as per the service document (part of the purchase package) they are supposed to response witjin 24 hours. I have also tried to contact other service providing team of Dell on their website on 13th May, but they also didn't responded (though they are also supposed to respond within 24 hours).

Now Dell has also stpped responding.

Hello,

In such a case it is advisable to escalate the matter at once. Dell has escalation procedure and you can ask supervisor on shift, also please see that India Dell support has a habit of taking people "for granted" with typical attitude, hence please escalate the matter.

Since the system is within warranty they will surely fix it, provided you get on top of their head.

DELL — fading of colour of studio 1435

i am pragyan, an engineering student from orissa.i have purchased a dell studio 1435 laptop on 3rd march, 2009.i have paid Rs50000 for it . its colour was flamingo pink.but to my surprise its colour is fadig from all the corners.i talked to concerned dealer but he suggested me to talk to dell.when i tell about my problem, dell help center suggested me again to pay Rs8450 to repair it.its not convenient for me again to pay Rs8450, after paying Rs50, 000 only four months ago.please help me in this regard.i want my laptop to be fixed.service tax no of my laptop is 1X1W2BS.i am attaching photos of my laptop.

i am pragyan, an engineering student of orissa.i have purchased a dell studio 1435 laptop on 3rd march, 2009.at the time of purchasing its colour was flamingo pink but from its corner colour has been faded.it does not look pleasent to eyes.i have purchased it for Rs50, 000.when i complained it to the dealer he suggested to to talk to dell.but when i consulted dell regarding this fading of colour, they asked me to pay extra Rs8, 400 for its repairment.its not convenient on my part to give that much amount as i have paid fifty thouasnd rupees only four months before.i also have one year warrenty onmy laptop.i just want it to be repaired.i really love my computer a lot.i just want that dell should fix my computer.

oooo dell is doing all that dell i very good computer

stop charging

Power adopter not charging laptop

Additional Gift Voucher

Hello, I had purchased dell inspiron 15 3000 series Core i3 Gen4, i haven't received the gift card number nor the pin is the gift card offer was fake please do let me know about this . Regards, Ruksana Shaikh

yes i have the same problem my Inspiron 1525's warranty has been expired in April and now my battery is not charging from 15 days (i.e from the middle of may ) and now iam not able to know what to do as the battery costs around 3500... is there any alternate pls let me know...

I agree to your comment... I've experienced the same, just after couple of years after completing one year with the laptop.. the laptop battery died off and not charging...same problem the orange light keeps glowing and the Dell support executive told me the battery has to be replaced... and wrote me a mail with a Quotation of 6, 999... godamm.. dont understand why i should be paying so much still being unsure whether the battery would last another year... the executive was also proud in letting me know that "Batteries and other consumables are not covered under warranty"...

I also have a Inspiron 1525. My 1 year warranty period is over just 4 months back. My battery (9 cell) started to give trouble from last two weeks. Last week, My Laptop is not charging beyond 70% and everyday this % is decreasing. Today, this % has come down to 54%. At this rate, within 2-3 weeks, my battery will die out completely. Its frustrating when such things happen when warranty just expires.

Dear sir
I am purchase laptop model vostro 860 from chandigrah shop Fast track computing limited
and service tag no 24yk6h1 of my lap top.
Problem
1. Speaker not work properly
2. Rem 1GB but he say me that Rem is 2GB in laptop.
3. He torcher me and say me that "complained kr do hamara koi kuch nahi kr sakta"
4. He mentaly torcher me donot provide any service to me.
5. Laptop hang problem
I[censored] dont take any action then i am complained to higher authorities. Please change my laptop



Thank you



Jitendra rai
ISF college of pharmacy
moga punjab

sir.
This is abhishek kumar.let i was complained regarding the laptop charging and related to the pointer but there is no respose came uptill now so pls see the problems .again the subject is that when AC adapter put into charging, the AC adapter becomes too hot in a few minutes then after the pointer is not working that is the picture minimization and maximization takes place automatically.

Thanking U

Dear sir,
I have purchased ffzy3bs Dell inspirion 1545 laptop and its on warranty period.My laptop battery is not charging and the touchpad is also not working properly.please troubleshoot my problem as soon as possible.
Thanking you
himanshu rawat
[protected]

Mr Ravinder,

Thanks for writing your complaint over this website and this is an eyeopener for me. As, I was planning to visit NOIDA DELL showroom for purchasing new laptop within 2-days.

But after going through your complaint, needless to say, that I have dropped this idea for purchasing DELL.

I request you, If DELL guy do not address your concern than definitely go for legal action against these people.

Keep update.

Thanks,
Kinshuk

Dear Ravinder,

You Should escalate this complaint to various online complaint websites so that the people may not fool the consumers like you and me.

Dell India Pvt ltd — Online Order Commitment Not Fullfilled Due To Price Change

I booked Dell Laptop through their online booking system on 3rd Feb 2010. They acknowledged the order with message " One of our sales representative will be in contact you within next 24 business hours on telephone number you have provided below". They never called me. Today i.e. on 8th Feb I contacted through customer care number they said your order will be supplied Only against Upward revised price as per enclosed New Quotation. I think this is not a business. My Internet Ref No is IN[protected] dt 3.2.10.

Dear Sir/madame,
We are happy to have come across your company contact and your incredible product lines.we hope we shall do business with you..Am sure business is okay in your company.please quote for our company the order below in door to door price via normal cargo airline or ups, fedex or dhl, in Entebbe International Airport below is our order;please qoute for us in us dollars

1= HP LAPTOPS====50PCS


DEOCAMSOLARSOLUTION U, LTD
PLOT 77 KING AVENUE
P.O BOX 71134 KAMPALA UGANDA
TELE:+[protected]
Fax:+[protected]
EMAIL:dr.[protected]@yahoo.co.uk




Hope to hear from you for more regular business.
Do you have online network so that we want to start sending the details please confirm am ready to send the card details

BEST REGDS
DEO MUKASA
PROJECT MANAGER

DELL — Dell is not follow their own terms and conditions

I have just purchased a Dell Inspiron before 40 days. And started to getting hardware errors.
As per terms and conditions they replace the system within 30 days from date of purchase. Also they were aggree to replce the system.

But now they are saying they will only replace the HDD and also I need to pay for Windows 7 again. I got licence copy of Windows 7 with Core i3 Dell Inspiron. I don't understand what's the need to repay for licence version again.

Dell is not good at all.

Santosh J.

I totally agree with you, that Dell is not their own terms and conditions
I have just purchased a Dell Inspiron before 40 days. And started to getting hardware errors.
As per terms and conditions they replace the system within 30 days from date of purchase.
But now they are saying they will only replace the HDD and I need to pay for Windows 7. I got licence version of Windows 7 with Core i3 Dell Inspiron. I don't understand what's the need to repay for licence version again.

Dell is not good at all.

Santosh J.

WOULD NEVER GO AGAIN FOR DELL PRODUCT IN MY LIFE. MY TRAILING MAILS BELOW SHOWS THEIR UNETHICAL PROFESSIONALISM. GOD SAVES THIS ORGANIZATION IF THEY WANT TO SUSTAIN LIKE THIS.


[protected] Forwarded message[protected]
From: Rajdeep Mann <rajdeep.[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 12:42 PM
Subject: Fwd: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
To: [protected]@dell.com
Cc: [protected]@dell.com, [protected]@dellteam.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com


Dear Kishore,
Please let me have the next committed date. I on behalf of my organization where all my people working for me using DELL, assure you that we would never buy DELL product in future. I salute to the entire DELL team in India for bullying a customer like me being fooled.
Please let me have your next delivery date as usual what you're giving me for last 2 months.

Sampath - Fail to understand why do DELL mention this big message " Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com " Do you really know and understand as how Kishore is doing or these lines are just for sake of keeping it & assuring the customer with your irresponsible and unethical commitments.


Rajdeep Mann



[protected] Forwarded message[protected]
From: <[protected]@dell.com>
Date: Mon, Jan 10, 2011 at 1:31 PM
Subject: RE: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
To: rajdeep.[protected]@gmail.com
Cc: [protected]@dellteam.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com


Dear Sir,



Order is in transit will make sure the battery will be delivered before 14/01/2011.



Will keep post updated till the closure.







Regards,

Kishore Subramany

India Customer Support, Senior Technical Support Associate

Dell | Consumer, Small and Medium Business

Toll free :[protected]

Office:[protected] Extn: 6590

Fax : +[protected]

My work schedule is 9:00 am - 6:00 pm(Mon-Fri)

Website: http://supportapj.dell.com/support/index.aspx?c=in&l=en&s=dhs

Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com



From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Monday, January 10, 2011 1:30 PM
To: GS, Sampath
Cc: RC, Naveen - Dell Team; Subramany, Kishore; HSB, India_Care; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)



Mr Sampath,
I am still waiting for the battery to be delivered to me as committed by your team. It looks that Dell India has become a team of irresponsive bureaucrats who only promises but do not deliver.
Do you realize that i had ordered for the battery on 12th October and its 10th of January today and i am still not been updated about the delivery from your team.

I am trying desperately to get Naveen and Kishore on phone but its not being answered.
Please let me know if at all i am getting the battery or not. In case i am not getting it, please credit the amount back in my account with interest which i paid through my credit card.

Rajdeep Mann



On Wed, Dec 8, 2010 at 3:49 PM, Rajdeep Mann <rajdeep.[protected]@gmail.com> wrote:

Dear Sampath,
Trailing mails are self explanatory. I am absolutely fed up in chasing Kishore for last 1 month to know the status of my product delivery (9C battery) and till to date he has not bothered to inform me where do my delivery status stands. As per my today's discussion with Naveen (my order no given by Naveen as[protected], he has assured me that Kishore would get back on phone to tell me the exact status for which i am still doubtful.
It seems that you people are taking customer for a ride and absolute bother less to reply.
I strongly state that this is going to be my last chasing mail and incase i don't get any reply from your side, I will have no option but to take a legal recourse.

Rajdeep Mann


On Wed, Dec 8, 2010 at 3:21 PM, <[protected]@dellteam.com> wrote:

HI Kishore,

Request to kindly call the customer and update the order status.




Naveen Rc

India Customer Support, Inside Sales Sepcialist

Dell | Consumer, Small and Medium Business

Toll free :[protected]

Toll: +[protected] / 4119 7969 EXT: 8735 (If you could not reach me please shoot a mail for a callback)

Fax : +[protected]Kind Attn: Naveen Rc)

Website: www.dell.co.in Email: [protected]@dell.com

My work schedule is 9:00 am - 6:00 pm(Mon-Fri)

Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com



From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Tuesday, December 07, 2010 4:10 PM
To: Subramany, Kishore
Cc: RC, Naveen - Dell Team; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER[protected]



Dear Kishore,
You were to call me as per below mail but i am still waiting & looks you are sleeping over the issue. It is 7th today and your response is as late as your supply. It is shocking and shameful that DELL doesn't meet its supply commitment in spite of taking full money as advance. It is height of irresponsibility and lethargy and taking the customer for a ride.
Can i know the reason and status other wise i will have no option but to take legal recourse.

Rajdeep Mann

On Thu, Dec 2, 2010 at 11:49 AM, <[protected]@dell.com> wrote:

Dear Sir,



I Apologies for the Inconvience caused.



I will check the faulty gap of this order and will call you for the order status.





Regards,

KISHORE



From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Thursday, December 02, 2010 11:47 AM
To: Subramany, Kishore
Subject: Re: SER[protected]



Dear Kishore,
I have been chasing to get you on phone but have not been successful. Want to know the status of my order which was done on 11th October and the product was to be delivered in 3-4 weeks. Now its 10th week and i still do not have any update.
I definitely do not expect this culture from an organization like DELL. Nobody had a courtesy to even call me incase the order is being delayed instead I have been chasing you people for the status.
Please let me know if some action from your side is been taken urgently failing which i shall be forced to send you the legal notice.

Thanks,
Rajdeep Mann

On Wed, Oct 13, 2010 at 6:09 PM, <[protected]@dell.com> wrote:

Dear Sir,



Greetings from Dell!



Thank you for choosing Dell. I have submitted your order on 11/10/2010



Your order number is[protected]Quote # 25100726/2)



Your product will be delivered in next 3 – 4 weeks from the date of placing the order. In case of warranty orders, it will reflect on your account in the next 10-15 working days.



Delivery Information



§ We will email you to confirm your Estimated delivery date as soon as we can

§ You can check the progress of your order after 48 hrs at anytime by clicking on this link: http://cs.ap.dell.com/support/orderstatus (Not required for Vidur/Devraj orders)

§ We cannot change your delivery address so please be available to take delivery

For answers to the most frequently asked questions please click http://supportapj.dell.com/support



Useful Numbers and support 9am – 6pm Mon-Friday:



For Non Technical and delivery queries contact Customer Care :[protected]/[protected] or e-mail to [protected]@dell.com

For Technical Queries please contact Technical Support :[protected]/[protected]

For INSTALLATION of new system :[protected]/[protected], then choose option 2, followed by option 1 or e-mail to [protected]@dell.com





Regards,

Kishore Subramany

India Customer Support, Inside Sales Specialist

Dell | Consumer, Small and Medium Business

Office:[protected] Extn: 6590










SER[protected]



Inbox


X



Reply

|

[protected]@dellteam.com

to me, Mehboob_Ahmed


show details Oct 11




from


[protected]@dellteam.com

to


rajdeep.[protected]@gmail.com

cc


[protected]@dell.com

date


Mon, Oct 11, 2010 at 7:42 PM

subject


SER[protected]


hide details Oct 11


Dear Customer,



Thank You for Choosing DELL.



This is with regards to the conversation you have had with Dell regarding the quote for 6C Battery



• Quote for 6C Battery



Following are the charges as mentioned:



The Price Comes to : Rs. 5500/-(Inclusive of Taxes)



Please reply with your Shipping Address and the details of the payment you are making so as to send you a formal Quotation



Delivery Lead Time is 3-4 weeks depending on part availability.

Installation if required will be additional





Terms and Conditions:



· Payment Terms: 100% in advance. (Options below).

· Validity of this quotation is 15 days only.



· On receipt of this quote, customer is expected to sign/seal the quotation(s), declaration letter, confirm billing/shipping address, and send the same along with their payment by Courier/Mail .(if ordered)



· Kindly provide the road permit form where ever required at the time of shipment if required to deliver to your destination.

· All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. These terms would apply irrespective of terms mentioned in the PO.

· Upon receipt of PO / PAYMENT from the customer, it would take up 2 -3 weeks to deliver in India. These services are carried out during Monday to Friday, 9 AM till 6 PM (IST) excluding holidays.



Payment options:



· Payment Mode DEMAND DRAFT PAYABLE AT BANGALORE OR Credit card. IF CHEQUE IS SENT, ORDER WILL BE PROCESSED ONLY AFTER CHEQUE CLEARANCE

· DD in favour of "Dell India Pvt Ltd" (payable at Bangalore ONLY)



Diners and Debit Card not accepted. No payments either in cash is accepted nor is cheque pick up option available so order has to be couriered to the mentioned address.



Courier the DD/Cheque to:

Attention to: Naveen Rc
Dell India Pvt Ltd, Divyashree Greens,
Ground Floor, S.No. 12/1, 12/2A, 13/1A,
Challaghatta Village (Kormangal Intermediate
Ring Road), Domlur Bangalore 560071.







Regards,

Naveen Rc

India Customer Support, Inside Sales Sepcialist

Dell | Consumer, Small and Medium Business

Office:[protected] Extn: 8735

Fax :[protected]



from


rajdeep.[protected]@gmail.com

reply-to


rajdeep.[protected]@gmail.com

to


[protected]@dellteam.com

cc


[protected]@dell.com

date


Tue, Oct 12, 2010 at 7:56 AM

subject


Re: SER[protected]

mailed-by


gmail.com


hide details Oct 12


Dear Naveen,
I have confirmed for 9C battery instead of 6C battery where in you and your team in tele conference have confirmed me that 9C battery can be fitted in my Laptop as the size of both the battery is same.
Kindly rectify your order with 9C battery. In addition to that, you have told me the total value of 9C battery inclusive of all taxes as Rs6000/-. Moreover I am surprised as to why are you asking me the mode of payment when I've already paid the full amount by providing you my Visa credit card details over the telephone yesterday i.e.11-10-10

Please clarify.

Regards,
Rajdeep Mann
House no. 1268,
Sector-14,
Faridabad - 121007

Sent from BlackBerry® on Airtel

DELL HAS RAPIDLY DETERIOTED IN SERVICE.

JUST LIKE IN USA, WHERE STUDENTS PUT A BOARD OUTSIDE THEIR DORM ROOM "DELL SUCKS"

IT SEEMS DELL IS FOLLOWING THE SAME PATH IN INDIA ALSO.

DELL IS EXTREMELY RUDE PEOPLE IN CUSTOMER SERVICE.

DELL INDIA — Non-refund of amount due

Through one of my friend, a Dell make Laptop was purchased from Dell Computers in USA and bought to Delhi. I have approached Dell India for extending warranty and ongoing service support. The Customer Service of Dell computers have agreed for the same and asked me to pay Rs.15,000/- for the same, which I agreed and the same was paid through by Axis Bank Credit Card. However, to my surprise the company informed me after a weeks time that the said product cannot be supported in India since it was a recent launch in USA. The company have agreed to refund the amount paid to them. The amount was paid to them on October 17, 2011 and it is more than a month now - still the company has not refunded the said amount to me. I seek your assistance in directing the company to refund the amount with interest and penalty for not honouring their commitment.
Venkit
contact No. [protected]

Hi..
I purchase my dell laptop inspiron n5050 last year in september its still in warrnty period and on desktop its comming in written that your windows is not genuine i get back that dealer place comexel somdatt plaza the mall kanpur i show my issue to that dealer he asked me to left the laptop with him for a day so that he can re install my windows again but when i took my laptop from him after some days it again started showing that your window is not genuine...

Then i took the customer care number from dell website i contacted them about my issue so then they told me from where i purchased the laptop he has installed the pirated windows in my laptop and they asked me to purchase the original one which is costing near about rs.8000 i already paid such a huge amout to the dealer and again they were asking me to pay such a amount for the issue...

This particular fraud is done by the dealer twice with me y should i pay to buy such a big amount to get the genuine one this should be paid by the dealer and dell should take the action towards the dealer i mentioned his name and add above please check it out and resolve my issue...

Another cheat he has done he told me that his laptop has the warranty of 1 and haf year but now when i checked it on dell websie its showing my laptop has the warranty only for 1 year...how can the cheat like this please go through it and try to resolve my issue...





MUSSAVIR AHMAD

dear ravinder,

did u got the cash refund...????


i am also bounded by such case... i bought from dell online... got credit note and now i am not getting the laptop i want...

i am searching for dell custom care in dehradun please do help me by providing me the adress

I have dell xps series desktop now my desktop is not working.The hard drive of my system is not detect
plz tell me the dell customer care number for further use.

I have dell SERVICE TAG : 91BST1S OPTIPLEX 755 MODEL NO. DCSM desktop PC is not working.SHOW TO AUTOMATIC BRIGHT CONTRAST BUTTON ON THE MONITOR ENTER THE USER ACCOUNT DID NOT SHOW THE WINDOW.plz tell me the dell customer care number for further use.
PSE SOLVE THIS COMPLAINT

my deskop problem is not solved for last 10 days & your service engineer is not check in my PC

DELL INTERNATIONAL SERVICES — IT refund for year 2006-2007

IT refund for year[protected]

Still i have not got my IT refund of Rs 9500/- for the financal year 2006-07 it was told me that i will be getting it with 6month.Already for 2007-08 we have paid tax.

PAN NO:- BKLPS8591J

DELL INTERNATIONAL SERVICES — Taking extra money for Ticket

Hi,

Today is the second time i got into the bus at Shanthinagar which is at Lalapet and took ticket to Mettuguda and the lady conductor took 4/- from me at the same stop one lady got into the bus and getting down at mettuguda she took 2/- when i asked her why she took 2/- extra...She with an arrogance said today is the first day of my job so i dont know what to doa nd dont make it an issue and dont argue...This is the way she told me very rudely...If that lady is going by the dressin of a person how much amount to be charged then its wrong...As you know even we are earning money with dong lot of hard work not just getting freely as the RTC people are taking...Although few condutors are not giving change back they are keeping 1/- or 2/- and will go in the corner of the bus...as we see our stop would be near and the conductor will be somwhere...so we cannot call him...This is the one of the way they are earning money...i want an immediate action to be taken and Bus no is:14 or 16 AP9Z 7283. Please reply to me on the above email id mentioned...If you are not asking any action the consequences would be diff...

Dell International Services — disconnect the number

Hi,
my mobile number is [protected] . I would like to disconnect my number due to billing issues Please send me the final billing amount and close my account

Hi,
my mobile number is [protected] . I would like to disconnect my number due to billing issues Please send me the final billing amount and close my account

I received a Dell Inspiron 1525 as a gift. The hard drive began to have major trouble with freezing up at startup and Dell technical support were very unhelpful. I spoke to them over a MONTH and finally they told me to reinstall Vista OS. I lost all my files so I bought a backup. The Dell Inspiron has trouble copying CDs in the drive. The closer I got to the warranty running out the more technical support refused to help me, engaged me in such long problem solving trouble shooting that had nothing to do with the problem at hand. And finally stone walled me until the warranty ran out. My harddrive is now toast and I have to purchase a new one myself. I was told by my IT guy never to buy Toshiba harddrives which are very cheap and poorly made, tend to fail, and are sold by guess who, Dell, in all their laptops that year in Inspirons. As the complaints above testify, the customer service are only trained to run through their laborious drills that never really answer nor solve the problem. It was obvious to me after several calls, including one where in India it was getting late so he told me he didn't want to deal with me anymore, that they do not want to replace anything that breaks, they will just stone wall you until your warranty runs out with lame excuses about installing bad software
or viruses when clearly the problem was hardware and I had an independent IT guy verify that for me after spending cash out of pocket for his hourly rate. Thanks a lot for nothing Dell.

My inspiron laptop battery is low then without battery into direct current also working in my lap

Have purchased Dell Inspiron 1525 by the month of February, for the past three months i'm experiencing the start-up hanging problem even after i formatted my system, don know what to do? Customer care is giving an useless options to troubleshoot the system...

dell inspiron 1525 is the good product but there is the problem for the handling the laptops, , , ,



is that when we install the xp on the laptop then dell drivers not support the system as they required ..


some time when we install the sound driver on it system does not support it,


as well as vedio driver does not install on the dell inspiron, , , , , , ,




then what i do ??????



sent the answer of the my email ID as early as possible, , , , , , , , , , , , , ,



thank you!!!

service of dell is very bad...

laptop parts related voice is faulty from the ime i purchached it.contacted many time costomer care but no response is back.

i m very frustrated becoz o[censored]r bad service bltooth is not working properly

DELL — bluetooth device was not working

i will purchased dell 1014 laptop from last month.in my laptop the bluetooth device was not working at the time when i purchased laptop.and some key like ctrl, delete, spacebar, backspace are also not working.........

my laptop bluetooth device is also not working

Bluetooth device — The device is not working

The product that i have purchased is blue tooth device which is not working... and the order number is 6507471 and my phone number is [protected] please inform the status as soon as possible reguards this proglem

Thanks/reguards
dilip

can you give me ur laptop model number abd OS using i can fix ur problem :)

Dell — mouse

external mouse is nt working fr my laptop

system not opening

my del laptop is not working properly. when the power switch on, beep beep sound only.I think the problem for board..

sound is not coming through speaker but headphone working

sound is not coming through speaker

Desktop computer not functioning

My Desktop computer is not sending any signal to monitor. The monitor screen with a statement "Entering to Powersave mode" becoming black.The machine is still in guarenty period.

I've been waiting a month now for my laptop. Five e-mails and five phone calls have brought one lie after another from DELL. Each person has a different story and they all promise you will have it tomorrow - just wait one more day. That's mainly to get you off the phone. They lie about when they can deliver the laptop and then continue to make up lies about why it hasn't been shipped. When you call sales and say you've heard there is a delay, they lie to you and say, "no delays at all. There use to be but now you will get it in two weeks. The people that already ordered theirs agreed to a delay, so I will make sure your's is in line in front of those." How can they do false advertising when they know there is a delay and then lie about what they will do. DELL is a HORRIBLE company - they are treating their customers unfairly !!

If you are not satisfied with the product or with anything from dell . You have a right to return the dell product back.
Dell has a return/refund policy in which it refunds the whole amount i[censored] return the product in 30 days after receiving it in the same packing in which it came.
You can even return the product after 30 days however dell might deduct some amount after 30days .

dell inspiron — keys,bluetooth not working

Respeced sir,

this is koteswararao katta i was purchase laptop last december
i have some problem of this product the problem is keys&blutooth not working please check this problem once

I agree with Mr. Atul . I purchased Studio 14 in Feb 2009 and found that speaker hinge and screen chasis open.Due to lose hinges screen touches my keyboard and had key caps over screen.. Its horrifying, I never expected this from dell. When i call them now, they tell me that they cant help and i must have informed in next day of purchase. but what to do if i found it after using few days. Now i have only one option...to dump this 50, 000 .

Dell is bogus. I hate Dell and swear never to let my friends buy any dell product

Same problem. I am going to sue these . They say i must have overstuffed my bag. holes

He he ... I had the same problem and dell turned me down ...Now i have sold that laptop and purchased HP. its better to sell it as early as possible, otherwise marks become darker on screen and you have to sell at junkyard...run run run...sell sell... selll.

Wow...One of my friend studio 14 laptop and he was crying from then...all of the laptop developed scars and scratches and screen got damaged...just after 1 month... Noe dell doest reply his mails and nethier they help over phone...Main bach gaya, main bhi dell hi lene jaa raha tha...I bought a new HP now...

DELL is Not WELL

I had same problem..but i have no idea how to deal with it...I have to work at night shift.. and DEll customer care is open till 6:00 PM... Mails they never reply...please help me sir

Yes thats true...I have same Laptop and have two friends with same studio 14... All have same common problem...But i dont think we can do much...its better to purchase laptops from shop then net.. At least we can grab their collar... But in our scenario...no body is reday to take responsibility...Hell with Dell

Yep studio 14 has same problem. Those who purchased are now suffering.

DEll is cheap and bogus company...Studio 14 sabse bakwaas lapto hai...saale maachish ki dibbi se bhi kamjor hai...mera laptop hameash kahi na kahi se khula rehta hai...Harami kutte sunete bhi nahi...

I have to add something about studio laptops...If are purchasing Dell studio then its better to get a pile of disprins also...The day I purchased it.I am having headaches. I swear to got that I will never purchase any delll product in my coming generations also.

Do not purchase dell, they are assembling in India and quality is very poor. Compaq laptops are far better then Dell-Thats true!!! Can you believe it

Dell sucks...same problem...no support...dell are [censored]s

I have studio 14 and its giving me hard time. I don't know why it is so fragile. and i also have scratches over LCD. I now keep a sheet of plastic to save my LCD .

Dell customer care is the worst. Itold them about same problem of mine. I was toldthat it is wear and Tear and does not comes under warrenty. But this is manufacturing defect, I got no help and now i am trying to sell my studuio 14 at half price. Still no taker.

I agree with all my friends. I had a fight with these dell buggers last month. the service providers are too arrogant. they don care after they dispatch the product. The laptop cabinet is too weak. freaking sounds comes when you fold the notebook. and there is no hardware replacement for this. I asked to replace the hard drive though the space reduces by 1Gb everyday. But no response. Never go for Dell lappis. it was a hell waste of 50, 000 rupees.

YOU ALL R TOTALLY wrong!!!
Studio 14 is JUST AWESOME!!! :P

Dell-Studio laptop 14 — no delivery of product

i ordered for Dell Studio 14 laptop through an agent of dell. They promised me to deliver it into 10 working days according to company's policy. it is almost 21 days i have made payment to Dell and they are not delivering me the product saying that they have some part to be delivered from malaysia. same thing happened with my friend also. it seems as if they are earning interest out of customer's money.

i am suffering a great loss mentally as well as for my profession i needed it urgently. they must compensate for my loss and along with my laptop as soon as possible.

kindly do the needful

my order no. at dell is 0391993 and customer code is 826845

Anoop
Infosys Technologies Limited.
[protected]

Dell Studio 14 — about not delivering the laptop

i have booked DELL STUDIO 14 in MASTRO in NAGPURE on 3rd sept. 09. i have also paid the money but i am not getting the delivery. they are saying that studio 14 is not available and they dont know the exact position. whether i will get the laptop or not. why i am not getting the laptop? what is wrong with studio 14.

i have ordered DELL STUDIO 14 in MASTRO, NAGPUR on 3rd sep 09. i also have paid the money but i did not get the laptop till now. can i know when i will get the laptop? whether i will get it or not? what is the problem with STUDIO 14?

i too ordered Studio 14 ... order date 4th September ... did not get the delivery yet (paid for the laptop too )... not sure about when i ll b getting the laptop ... customer care is also not sure about the possible delivery date ... any idea what to do ?

hello shruthi i too ordered for dell on the same day on which u ordered.but still i havent recieved my laptop, Yesterday i contacted my dell representative he told me that dell 14 is having engineering problem.there are certain bios issues and hitting issues with intel motherboard.So the testing is still going on.my rep gave me a temporary date on 10th october and also advised me to cancel this order and go for Dell studio 15 which is performing good in the market.So i am asking compensation on studio 15 laptop.So what i advise u is the same cancell this order immediately.i don think studio 14 will work fine even after these tests, So cancell the order and place an order for dell 15 otherwise they will give u a complete refund of money, so take the money i[censored] are very particular abt 14 inch lapi.BUY sony vaio cs36g series or u can try for HP also.Never never buy dell 14.I[censored] want some more clarrification email me.All the best

Guys, I have just ordered last week for the new model of Dell Studio 14 and as per the order tracking website i should be getting it in two weeks. Observed few days back that Dell has removed the order option for this model from their india website. As Ritwik has said, probably its got to do with the issues related to BIOS installation for the 64bit OS being provided with this model. Dell studio 14 is being provided with Vista 64bit by default(no option for 32 bit OS). On other hand default OS in studio15 is still Vista 32bit, which has no such problems. Didnt see any such problems in any reviews from Malaysia, where this model was released at first and still being sold out.

Hello, yes Prashanth u r right dell 14 is shipped with vista 64bit os but jus now i confirmed that the problem lies with DDR3 ram that they are offering.so its better not to wait for this dell 14 lapi.I have also used dell 15 laptops from past 3 months, as per my knowledge this model is not having any problem expcept some like blue screen problem, driver incompatibility etc.But we can live with these.I am planning to ask my dell rep to give me dell 15 with same config which i had for dell 14 with no extra cost.i will post more updates on this issue after the talks.Below is my dell 14 configaration which i ordered.
Processor:P8700 2.5GHZ
RAM:DDR3 4GB
Harddisk:320Gb Performance 7200rpm
keyboard:Backlit k/b
Display:HD display with truelife
Graphics card:512Mb ATI radeon
total cost of my config is:Rs:54, 645

Now i am asking below configuration as a compensation,
1. Color Options:
Mike Ming red wirls
2. Processor:
Intel® Core™ 2 Duo Processor P8700 (2.53GHz/ 1066 FSB/ 3MB Cache)
3. Operating System:
Genuine Windows Vista(R) Home Premium SP1 64 bit (English)
4. Warranty & Service:
1 Year Complete Cover Accidental Damage Protection
5. Display:
15.6 " Full HD(1080p)WLED (1920 x 1080)Display with TrueLife(TM) w/Camera
6. Memory:
4GB (2X2GB) DDR2 SDRAM Memory
7. Hard Drive:
320GB SATA 7200 Performance Hard Drive
8. Video Card:
512MB ATI Mobility Radeon HD 4570
9. Carrying Cases:
Targus Soft Hug Backpack 15.6" (Brown/Brown) – DFD
10. Keyboard:
Dell(TM) Backlit Keyboard with Touchpad (English)
11. Mouse:
Dell(TM) Laser Mouse
12. Wireless Network Card:
Intel(R) WiFi Link 5100 (802.11a/g/n) Half Mini-card

I called up Dell customer care today to check the order status of my Dell Studio 14 laptop(as per website should be delivered tomorrow) that I ordered two weeks back. Thats when they told that Dell has stopped manufacturing of Studio14 due to some issues. The only option they can provide right now is either provide a free upgrade to a Dell studio 15 or else cancel the order.

The entire part in all this that irritates me is they didn't have the minimum decency to atleast keep the customer informed of this. I came to know about this problem after calling them up that too after a 45 min call waiting. I really pity those customers who have been waiting more than a month for the delivery.

All those who have ordered for the new model of Dell studio 14, probably you would not be receiving this laptop model(as Ritwik said). Don't blindly believe me, call up ur customer care and confirm it.

I have cancelled my order because I do not want to deal with a company which has no moral ethics. The refund would take another 15-20 days to get in hand. After that probably i may go for a Sony vaio VGN-CS35GN/B which is of same spec and price as the Dell studio 14 I ordered.

DELL sucks !!!

Hi Guys,

I had exactly the same problem. I waited for a month till my road permit expired and then I decided to cancel the order. I was give the same excuse of part shortage in their factory in malaysia. I had to suffer a great deal because of this. I asked for a refund with interest for the time my money was with them. They assured me of a refund but no interest and I am yet to receive the money. I think DELL should be sued for this. And they must compensate people who have had to wait so long to get a laptop when these people just can easily march into a retail shop and get one without having to go through the pain. So guy buying from DELL is not recommended at all.

My order number at DELL is : 0392281

I am in the same condition as yours. I had booked this laptop model through dell website directly. Just a day before the delivery date they say that Dell has stopped giving out studio 14. Instead either go for studio 15 or cancel the order. There are lots of customers who have been through the same trauma. I have to wait another 2-3 weeks now to get my refund. I seriously do not recommend buying a laptop from Dell.

To all those who are eagerly waitng for Dell Studio 14 :

"BUDDY, YOU HAVE BEEN FOOLED BY DELL! THERE IS NO DELL STUDIO 14"

Sorry for being so blunt, I have already gone through the same trauma.

harami bhosdi wale...inki maa ki choot..!!!
Studio 14 itna "SUPERB" hai ki mein ise apne toilet pot mein dump bhi nahi kar sakta...
when it comes to rectifying our problems... saale maa chudane chale jaate hai!!

hello guys, i donno know frm where i should start telling my dell studio 14 story.my story may look like a twister ride for u guys.ok First i want to tell u guys i got my dell studio 14 delivered yesterday.Laptop is simply awesome.i tested it completely by installing all kinds of softwares and tools games etc its working absolutely fine no probs.
Actually few days ago i cancelled my dell 14 order and completely shut my door for dell.But i was calling again and again for dell cc and i was asking back my payment.on 5th oct i called them suddenly for my surprise they gave me one option, that is they told that my lapi is ready for shipment and if i want i can take it now.With great risk i took this lapi yesterday.
I tell u guys this Dell 14 is just awesome.its compact, powerfull and most advanced with DDR3 ram.so finally what i tell u guys is jus wait for another 2 days u will receive ur dream lapi.All the best.

Got my Studio 14 laptop 2 days back. I would say its really superb in terms of looks and performance. Worth the wait i would say.

dell sucks

respected sir,
i have purchased a dell laptop in june and its dvd writer has been not working properly.
so i need to submit my complaint and need you to send ur engineer for the onsite service.
thank you.

Dell Studio 14 — dvd writer malfunctioning

sir my laptops dvd writer is not working properly and is not reading the dvd or the cd's .
i have sent u a complaint earlier also but i found no response from ur side.

this is my second attempt to draw ur attention towards my problem.

so i beg u to please help me.
thank you.

Studio 14 — Received Defect Studio 14

I have suggested and my friend had given order for studio 14'. He had received within 6 days , Defective notebook, plugged in , not charging
Dell India has become like gray market
Once you buy , they are not responsible for anything
It seems wipro is doing service , blaming each other
As there is an option for refund within 30 days of purchase , opted for the same on the next day after received defect product , after confiming repair will not be there for a week
Already 23 days , not even picked up , not able to conatct the right person
Whenever make a call to Dell customer care , they keep on transferring call,each one will say , "I am not the right person for refund , I will transfer .....
Still going on.....
Very sad !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Once you buy Dell online , you should be prepare enough for going to consumer court too.
I think dell is selling defective machines through online , so that customer will be trapped.As there is no contact you will be nowhere
You will be seeing whole story in all visual medias in acuople of week time

my screen has lots of problems it is sparking any time not working properly
bluetooth software is also not properly working

i had the same problem.. my laptop lid used to bend when openeing now it has actually broke out of normal everyday usage, im scared to open the laptop because thers too much of preasure on the cracked zone and its developing. this is completely a manufacturing defect as the construction of the lid is so flimsy you can just turn and bend the front panel that covers the lid, my speaker part has also come off. i have to press it now and then

my laptop is still under emi 9 months and i have to face this, i called dell and after a long conversation. they said my warranty dosent cover these defects and charged 350 to upgrade my warranty.

would have been better with acer, my friends acer construction is far more superior to dell would never buy dell again in my life and would never recommend this brand again in my life.

i bought a studio laptop one month back. while i was playing a computer game some thing happend now its not getting on.so how do i contact to the dell service.plz reply.i don know how is the procedure for giving the complaint.

i orderd dell studio14 on 2nd march nd didnt get my laptop...its already too late nd they are sayin me 4 waitin more...well m waitin nothin cn do

dell studio 14 laptop — defected laptop and worst service

in dec 2009 i hav purchased a dell studio 1450 model at a cost of 50000 rupees it start troubling be with in first week ok my purchase .and after 15 day in jan 2010 my laptop was unable to work then an enginner from dell come to me and try to fix it and he fails after that dell gave approval for the replacement of my laptop .they said that replacement process is of only 21 days but it took 2 months for my laptop to be replaced .now when ihav my new laptop im the month of march 2010 its optical drive fails within first week .....now they have replaced my optical drive .but the optical disk of win 7 OS which was provided by dell didt work im completly dissatisfied whit the product and service of dell provided to me.i have to face lot of proffesional loss and im mentaly tensed by all this ........i have to call dell on every 2 or 3 day for any issue

DELL Studio 14 — dvd writer is not working

DVD writter is not working replacement is required

DELL — laptop destruction

i had bought my dell lapotop inspiron1564 before two monthand configuration is 3gb ram 320 hard disk. but they creating many problem .whem i starting my laptop its automatically off after starting it hapened 5 times
and my laptop function is very slow. and i m fade with my laptop problem.sum time they structing. i want to change my laptop from dell company..

I OWN A DELL STUDIO 15 (MODEL: STUDIO1558). ORDERED IT ON 19TH MAY AND GOT IT DELIVERED ON 26TH MAY IN NEW DELHI. EXTREMELY FAST DELIVERY AND ON TOP OF IT THE PACKAGE IS SO WELL WRAPPED THAT NOTHING CAN DAMAGE THE PACKING. THE LAPTOP IS WORKING EXCELLENT TILL DATE. I HAVE FACED NO ISSUES TILL NOW. EXCEPT THAT JUST OUT OF INQUISITIVENESS AND TO CHECK OUT THEIR AFTER SALES SERVICE. SO JUST LIKE THAT I COMPLAINED ABOUT THE CHARGING ADAPTER GETTING HEATED UP AND THE DELL BLUETOOTH HEADSET (BH200) WHICH WAS GIVEN TO ME FREE OF COST ISN'T WORKING PROPERLY. THOUGH IT WAS WORKING PERFECTLY FINE. AND TO MY SURPRISE THEY TOOK UP THE COMPLAINT AND YOU WON'T BELIEVE IN NEXT TWO HOURS I GOT A CALL FROM SOME DELL DEALER SAYING THAT SIR YOU HAD SOME PROBLEM WITH YOUR ADAPTER AND BLUETOOTH HEADSET IN SOME TIME I'M SENDING A PERSON WITH THE NEW HEADSET AND ADAPTER. AND YES, WELL WITHIN 2 HOURS I GOT THE NEW PARTS IN MY HAND. DELL SERVICE IS SO VERY GOOD!! I WOULD RECOMMEND IT TO EVRYBODY!!! I DON'T KNOW HOW COME OTHERS ARE FACING SERVICE RELATED ISSUES WITH DELL.

MY STUDIO 1558 CONFIGURATION IS AS FOLLOWS:

PROCESSOR: INTEL CORE I5-450M PROCESSOR.
RAM: 4GB
VIDEO CARD: 1GB
DISPLAY: FULL HD 1080 PIXELS. 15.6' INCHES
KEYBOARD: BACKLIT KEYBOARD WITH TOUCHPAD
HARD DISK: 500 GB @ 7200 RPM.
BAG: BELKIN SIMPLE BACKPACK
THE TOTAL COST OF MY STUDIO 15 INCLUDING DELIVERY CHARGES : RS. 58, 000 (RS.900 DELIVERY CHARGES INCLUDED)
THEY SEND THE LAPTOP BY BLUE DART WHICH IS A NAME IN LOGISTIC SERVICES.
IN SHORT I RECOMMEND DELL TO EVERYBODY!!! :) :)
DELL ROCKS!!! TOUCHWOOD!!!

Dvd drive unnable to read the dvds espacially coun't boot from bootable dvd's

dvd drive unable to read dvd's espacially boot from bootable dvd's. it's bootng cd's but nt dvd

Dell Laptop — damage in monitor

i purchased del laptop, in 1 yr i ve damage in monitor, dono customer care how to contact , cheating everything fraud

Dell — Battery complaint

Battery not function and not conditions not working so please issue new battery

Dell — Issue with display

Some issue in the display of dell Laptop. DELL Service Tag No 6NL4B12 Express Sercice Code [protected]