Dell India Complaints & Reviews

I had a similar and a more cumbersome problem with dell..
please do let me know if you reach any greviance since i also need help. even i am figthing for my features or a refund back

my issue is on

http://www.consumercomplaints.in/complaints/dell-studio-15-c217846.html

Rs 56, 000/- was including of all tax and Carry case and Rs 55, 100/-shown in the net was exclusive of VAT 4% and without carry case and delivery charges.At the and of story you was get cleared from Mr.Probir Mukherjee. ( DELL AREA MANAGER ).We unable to understand the meaning of your complain!!!

I have purchased a DELL laptop and its not working properly.My laptop is in warranty period and it is having a hardware problem. DELL has ensured me that for any hardware problem they will be coming at home and solve the problem but now they are saying that, I will have to come to Lucknow to repair my laptop.Its customer care number is [protected]

i won the lottery plz help about this skim

where you have published the list. even your distributers do not know about the result i have purchased more than rs 3000 petrol from you but you guys are very careless do not disclose where we can see the result reply me back

I have DELL laptop 1525n my laptop was said to have backup of 2.5 hours when charged fully but the battery backup I have is only 31 mins
and not getting any help from DELL customer care and other DELL services. So could you do any help to me regarding my problem
Thanks

I have complaint about the wireless mouse and keyboard which is not working and it's under warranty . Although, I have provided him with full information but till now I have not got any reply. Your customer care representative told us that the serial no. which we have provided is wrong. the serial no. = CN-02T0G[protected]I-OUXN-AOO.please advice me the solution of this problem and tell me is this your dell accessory is genuine or fake. i am sending you the proof along with this complaint. my complaint case no. =[protected], june 24'2014. my email address is [protected]@yahoo.com or and an otherwise you can contact me on my no. [protected]. please reply me as soon as possible.

I am having Dell PC, Optiplex 390, Sr.No. MAC7845C4096178. Mouse serial No. DPPID CN-011D3V[protected]D18. The mouse is not working since last two days. It is in warranty period. Date of Invoice : 27.07.2012 Inv.No. [protected] Billing Address: UltraTech Cement Ltd. RMC Division, Ahura Center, Opp MIDC Office, Andheri (E) Shipping Address; UltraTech Cement Ltd. Unit: UltraTech Concrete, Lodha Golf Link Village, Near Pune Mumbai Express Highway, Near Kiwale Village, Pune 412101 Maharashtra.
Regards,
Shridhar Aradhye
Mob # [protected]
UltraTech Cement Ltd.
Lodha Project, Pune

dear dell
i have ordered for dell inspiron 530s from bangalotre on 23/10/2008 ( CPU ONLY) without dispaly monitor . .during that period the price is about RS 26000/- INR full system which includes dispaly monitor and cpu. i have paid Rs 28, 800/- for CPU and speakers ( stereo ). i have placed the order through Ms ANGILA BHUTIA. cpu supplied on 10/11/08 .later on it was found that the CPU supplied without card reader. when i contacted the customer care and Ms Angila Bhutia they are not responding properly about my complaint. they are saying that memory card reader to be specially ordered and it will not be supplied by deafault. i have taken quotation from hypercity mall at mumbai for the same specification the rate includes with speakers and card reader. the rate at hypercity mall suppose to be on higher side with card reader. i have taken the quotation from the mall of dell company desktop. kindly look into the matter and supply the card to avoid negative image of the dell company in the public. awating for the reply at the earliest .

webcam of my laptop has stop working.it is in the the warrenty period.

i bought a laptop dell Inspiron 1525 .notebook with cor2duo 2.0GHz) /3GB DDR-2/160GBHDD.ON 19.8.08 from a local dealer jaipur(rajasthan).after 2 month my webcam has stopworking.firstly i thought it was nothing but after i did all possible thing to operate webcam but failed.
so please send a man to repair webcam.
adout laptop :
service tag:GNB32BS
model no.:PP29L
date of purchase:19.08.2008
RST/CST NO.:1421/07028
SHOP NAME:Wellwin computer&electronics.C-1, JAYANTI BAZAR.M.I.ROAD .JAIPUR-302 001
custmer address:regional college for education research &technology, ISI-17 RIICO Institutional area sitapura, jaipur.

i bought a laptop dell Inspiron 1525 .notebook with cor2duo 2.0GHz) /3GB DDR-2/160GBHDD.ON 19.8.08 from a local dealer jaipur(rajasthan).after 2 month my webcam has stopworking.firstly i thought it was nothing but after i did all possible thing to operate webcam but failed.
so please send a man to repair webcam.
adout laptop :
service tag:GNB32BS
model no.:PP29L
date of purchase:19.08.2008
RST/CST NO.:1421/07028
SHOP NAME:Wellwin computer&electronics.C-1, JAYANTI BAZAR.M.I.ROAD .JAIPUR-302 001
custmer address: priyanka lata regional college for education research &technology, ISI-17 RIICO Institutional area sitapura, jaipur.

I have been Dell corporate customer past 5 years, and their service has been excellent. Right from sales, delivery and after sales support, no one can beat them.
Lead time for laptops / desktop is 3 weeks, and they keep up to the promise, for spares its much more. For metros the supply chaing is good, but for non metros the ETA is much more due to various state clearance.

Support, getting to the tech support guy on the phone is taking time nowadays, but once u get him, he tries to find out the error and ships the part in as per the support contract u have, and its done.

Suggest you take Complete Cover Support for laptops

I know they have issues, but when I compare the support I get from HP & CISCO, Dell is good and I vote for them.

I'VE NEVER DEALT WITH SUCH RUDE UNPROFFESIONAL TWATS. I WISH I LIVED IN INDIA I'D KICK THE ARSE OF THE SALES REP WHO CALLED ME A WHITE PIECE OF TRASH AND THAT DELL WOULD RATHER DEAL WITH SOMEONE WHO WAS "DEAF AND DUMB!" I REST MY CASE WITH THE LAST COMMENT

I placed an order for a battery for my XPS M1210 on 17th March 2009. I was told the battery would be delivered in 3-4 weeks. The Order # is 2403292.

After 3 weeks, when I hadnt received the battery, I contacted Dell Customer Care. There was no response over the phone, but I received a reply by email on 13th April 2009 saying that there was some kind of internal issue regarding the MRP and that the battery would be delivered within the week.

Today is 20th April 2009 and I still dont have a battery. Nor do the Dell Customer Care have a clue as to where the order is. Between Customer Care and Logistics, they are unable to even trace the current location of the order!

God knows what it is that they call Customer Service!!!

same as the case with me.. I had ordered a 90w adapter for my inspiron laptop and paid as well. After numerous mails and replies the sales guy cannot be reached. The sale support keep fowarding to some number which does not get picked up. Finally after a month i reach though using the board line ( the old number does not work) and he claims he was on vacation ( For a month ) .
The person replies back in some time that this part is not MADE ANY MORE!! mind you this was after the order getting downloaded, he placing the order, he confirming everything was ok, he asking me to wait for the courier guy who will call you, he booking me and send me an invoice and my paying Dell.
People who have had good customer support for dell must have been in the past. Just search this site for Dell and you will know..
you can read my case here.

http://www.consumercomplaints.in/complaints/dell-india-private-ltd-90w-adapter-f...⇄

But You know what " THe funniest point is... One of the few companies advertising on this SIte is DELL". And this site has quite a few grievances on Dell

It happens only in India. Abroad dell is providing excellent services and customer care. Even I am confused

same happened with me, carrying case which i have received with my laptop is small & same is not made for my laptop, i asked dell for replacement of case but there is no action from dell.. sign poor service & extreme negligence

i placed an order 7 days back and made full payment of rs.46, 000/. they have notr even confirmed my order !!! looks like i am going to be cheated of my money. dell is the worst ever and i have owned PCs from compaq, hp, ibm. DELL beats them all ... they just stonewalled me when i called. and they dont even connect to the right persons. i had to repesat my order no. 7 times till they transferred me to a answering machine

I am facing the problem with more slowness at booting time & shutdown down and when i copied some files from my file server to this dell server file copied very slow or not copied.
now i feel that centre led of the server was blue in the starting but now its yellow / orange and its blinking not continue.

PLEASE HELP
model poweredge840
SERVICE TAG 1QGRTK1
EXPRESS SERVICE CODE [protected]

PLEASE HELP

damage laptop left side corner
contact details
k.rajkumar
mca 1st year
narayana engneering college
varamma mess
h.no;[protected]
mutukur road
nellore
pin;524315
[protected]@gmail.com
m.no;[protected]

CPU defunct

Once switch on the CPU getting power on and suddenly get off condition

LCD MONITOR COMPLAINT

DEAR SIR / MADAM, I HAVE DELL LCD MONITOR OF 17" AND SINCE FEW DAYS IT IS NOT WORKING. PLZ SEND YOUR TECHNICAL SUPPORT EXECUTIVE TO RESOLVE THE PROBLEM. AWAITING FOR YOUR REPLY. THANKING YOU.

Pathetic customer care service by DELL...

We bought one Dell laptop from Next shop and after 20 days of purchase we got some error in starting up... somehow we mange to contact dell technical support guy over phone and he said that you need to reinstall the windows. We tried to re install windows but could not succeed and some error occur and then we came to knwo thru some tech person that hard drive of our laptop is got crashed since than (5 - 6days) we are trying to contact dell tech support representative but not able to speak to them as they always put us on hold (more that 30 min). BUYING A DELL LAPTOP IS A BIG PAIN OF LIFE SO NEVER GO FOR IT... THEY ARE MAKING INOCENT PEOPLE FULL BY TELLING THAT WE PROVIDE ON SIGHT SERVISE BUT ONSIGHT SERVICE CAN BE PROVIDE IF THEY ATLEAST SPEAK TO CUSTOMER...

5 weeks old hours on phone to help line dead hard drive 8 phone call to dell ducked shoved no help god help dell if this happens again i will be outside the shop with the biggest banner will never buy dell again

there is hell lot of problem with xpsm1530.
u do one thing... u post ur email address and mb no,
i hv one of my collegues in dell bangalore...in customer care dept.
u can take ur time and xplain him wateva problems u hv faced...

so plz submit ur mb. no. and email address..( the same which u hv provided to dell on ur laptop purchase.

dell xps M 1530 — Customer service is crap

My case reference number is[protected] case interative no[protected] I just want to know are Dell system are made up bad quality and cheap goods were used I am using xpsm1530 I got a major prblm with in 12 months and before I was using cos m1210 I am very much disappointed and Dell is having any standards there customer service is crap y can't u r team know to give a proper service mr bharath team leader kslphanz and bharath were involved in this case they were so crap in the service what they provided I would like to donate u r system back for free of cost even I have spent lot of money I would rather give it back than not using

Corruption — curruption

haryana govt. recently recruted homoeopathic doctors for their govt. homoeopathic clinics.
most of the candidates selected are underqualified and gave bribe up 1 lacs for their selection
some one pl loook into this

I agree with you.. same thing happened with me also.. I has been 1 month and the customer care executive didnt provide me any solution.

DELL Laptop- Latitude d630 — Defective component

The company shipe this laptop with cracked LCD bezel (LCD frame). The plastic used in this is so hrrible- it is disintegarting like wafer buscuits. When complined - Dell refuses to address this saying plastc component is not under warranty. This is duping consumers with such crap and old inferior qulaity plastic case and trying hide behind stereotype replies like warranty limitation etc.

In this website, i see bad and frustrated complaints about Dell, lenovo, sony, hp laptops. I am badly in need of a laptop. Please suggest me what laptops should i purchase

rajesh
[protected]
[protected]@yahoo.co.in

i have faced battery backup problem in my lapi

THEY TAKE THE ISSUES SO CASUALLY ...LIKE A CHILD(CUSTOMER) IS ASKING FOR A LOLLY-POP...THEY JUST HAVE CONSOLATIONS TO GIVE...NO TECHNICIANS, NO MANAGEMENT

I have an dell laptop service tag no 538V1BS model inspiron1525. It was purchased in month jul.08. But due to campany provide me laptop so it was not used. Now I am going to use this laptop, but it didnot get start. I gothru the dell fult finding procedure thru net .but it could not seen any fualt. HOw i can get help from DELL service centre .

hello,
i have purchased a dell inspiron laptop on april 10 2009, fromm an autharised showroom, they have given me aform of warranty which is to be filled by the customer itself and to be mailed, ihave mailed them more than 10 times, then response came that the entered service tag number is wrong but it was correct number, they told me to take photograph of that number then i mailed them thrice but there is no response, my number [protected]

my service tag : F5383Bs
kindly change the adaptor today only as the charger is not working. being retail store i am facing lot many trouble in making manual bills, the problem took place on saturday ( 23/05/09 ) at 05:00 p.m.
contact no : [protected] / [protected] / [protected]

HI THERE WHEN DID DELL START SELLING LOLLY POPS

HI THERE DOSE ANY ONE WANT A DELL LOLLY POP

HI THERE YOU NEED A NEW LAPTOP IT SHOULD BE THE NEW 13 INCH MACBOOK PRO 4 OR 8 GB OF RAM AND AND A 128 OR 256 GB SSD AND A 2.4 OR A 2.53 GHZ DUO CORE CPU BUT DELL LOLLY POPS MIGHT BE POPULAR

dell studio 15 inch — PROBLEM FACING IN LAPTOP

well i bought a laptop dell studio 15 inch from singapur ,since 1 week i am facing some problems in operating keyboard,bluetooth device and its touchpad mouse buttons are also not working.....i had complained in dell india and there is no response from them....i hope i wil get a satisfactory response from you,
Well its urgent for me to work in laptop so i hope u will understand and take necessary action as soon as possible.
One most important think is that my laptop is in international warranty period.
DETAILS OF LAPTOP:
DELL STUDIO 15INCH
SERVICE TAG:5LC5X1S
Thanx a lot!!
waiting for your positive response.

kapil wadhwa
adress:50,nehru nagar panipat
ph no: [protected]
[protected]

I purchased dell vostro 1510 last year in december. The adapter is giving me trouble as L.E.D is not working.I complained to dell service centre on friday i.e.20th november.The executive told me that technical support staff will inform me about the rectification on email. I am still waiting for the response from their side.

Dear sir,
I have purchased dell Inspiron 1545 laptop on 11th Aug., 2009, its service (Tag no.J82Q3BS AND SERVICE CODE, . [protected]) but i have found problem in TFT screen, a small red dot pixcal sowing in the top of left screen that reflect a black light, plz. give me solution to resolve this problem if it is not possible plz. replace the my computer(note book) because of it is harmful in future. and also dell web cam is not working from pass 15 days. why it is not working plz. give me the reason as soon.

Regards,

vijay kumar mishra
HINDUSTAN DORR-OLIVER LIMITED.
MOB. +91-[protected]/[protected]

Hey,
I m sorry to say but i m extremely dissapointed with the services provided by dell support centre, more like angry with dell online help.
I followed your instruction very well but an error came in the middle so you said that you'd call back in 15 minutes but i waited for an hour and never got any response.
Also my whole windows system was gone.Nothing was left not even the factory settings.On top of which i ve lost all the dell softwares that were pre installed on my laptop.
I think that i made a big mistake by choosing dell.

With Regards,
Sohila

model no. PP37L, ADOPTER PA-12, EXPRESS SERVICE CODE-[protected],
PURCHASE DATE- DEC.18, 2009.
FLEXIBBILITY OF LEAD/WIRE FROM POWER TO ADOPTER EXTREMELY BAD.
GOT THREE TIMES INTERNALLY CRACK/SHORT IN THIS V. SHORT PERIOD AT DIFF.POSITIONS
TWO TIMES MANAGED BUY CUT & TAPE AFTER SEING BUBBLE OF SHORT
THIRD TIME SHORT GOT FIRED
THESE ARE HAPPENING DUE TO FOLDING/ROLLING THE LEAD FOR PUTTING IN BAG & MY FREQUENCY OF FOLDING IS ONLY ONE TIME ON WORKING DAY.

Sub: - Frequently faults in Lap Top R/O order No 0492734 Tax Invoice No. 00399929, service Tag No. DK7V4BS, express service code [protected], Model No PP39L, Dell studio 1558 notebook-OCQT S541031IN8 Purchase on Invoice dated 27.01.2010
With reference to above cited subject it is stated that I have purchased a Dell studio 1558 notebook Lap Top -OCQT S541031IN8 R/O order No 0492734 Tax Invoice No. 00399929, service Tag No. DK7V4BS, express service code [protected], Model No PP39L, purchase on Invoice dated 27.01.2010 from your company.
But it is regretted to say that the Lap Top is not working satisfactorily since it is purchase either due to manufacturing defect or other defect of Lap Top. The fault comes frequently again and again in Lap Top. Frequent maintenance has caused disappearance of original look of Lap top. Your service centre also so far in my son IIT College Ahmedabad so very difficult to approach frequently. The details of fault observed and restored to your company are as under.
S.N Name of Fault Fault Attended
1 Black spot on LCD Changed Original LCD by your
service engineer
2 Cooling Fan not working Changed cooling fan by your
Ahmedabad service centre
3 C.D drive not working Attended fault by your
Ahmedabad service centre
4 Window trouble Attended fault by your
Ahmedabad service centre
5 Wifi not working Attended fault by your
Ahmedabad service centre
6 Again asking genuine window
and frequently ON-OFF problem in Lap top -

Therefore you are requested to replace my son Lap top immediately so that my son work may not affect adversely. My Son Contact no is- [protected]

(Pitamber lal saini)
PA to Dy. General Manager
O/o GMTD, Alwar-301001(Rajasthan)
Mobile No- [protected]
Land Line No.[protected]

DELL INSPIRON (TM)1464 LAPTOP — NO BATTERY BACKUP AND DIFFICULTY IN OPERATING TOUCHPAD

TO ,
DELL LAPTOPS
RESPECTED SIR
I HAVE TAKEN DELL INSPIRON (TM)1464 LAPTOP ON 17 /3/2010, RITC NUMBER 84713010 AND INVOICE NUMBER 004408, BUT NOW ITS BATTERY BACK UP HAVE COMPLETELY GONE AND SOME PROBLEM IN TOUCH PAD ALSO , SO PLEASE SEE TO MY COMPLAINTS AT THE EARLIEST , I WILL BE HIGHLY OBLIGED .
THANKING U
DR SONU PANWAR
ROOM NO 116 CPM BOYS HOSTEL , MRMC MEDICAL COLLEGE , GULBARGA , KARNATAKA - 585105
DATED 7/ 12 / 2010

DELL — Reg Dell Laptop poor screen display

I have purchased DELL INSPIRON 15R LAPTOP in Oct'10.I have taken accidental warranty for 3 years.When I try to start my Laptop,the screen shakes and a beep sound comes.The poor screen display and the beep sound remains till the laptop runs.So,I request to resolve this issue asap...

hi i m dr anjush, purchase a dell 5010 .before 6 month .antivirus is in my laptop but i found a virus in my laptop which is not detected by my antivirusso i have a problem when i use any usb or other device that virus present in my usb.

hi i m dr anjush havea virus problem in my pc i told u earlier.so plz tell me what i do.or send any expertv to solve this prolem, i will be highly oblized my add is
19 MIG
C BLOCK
SHYAM NAGAR
KANPUR
MOBILE NO. [protected]

HAVE PURCHASE LAPTOP(DELL) IN YOUR COMPANY.
YOU HAVE PROMISED LAPTOP BATTERY BACKUP IN 3.00 TO 3.30 HOUR.BUT BATTERY BAKUP IS NOT CORRECT WORKING BE HAVE WORKING IN 1.30 TO 1.45 HOUR .
SO PLASE CHECK THIS MY PROBLEAM.
NAME-SWAPNIL SONI
ADD.- (SAGAR M.P)
MOB.-[protected]
INVOICE NO.-[protected]
INVOICE DATE-04/02/2011
MOBEL-INSPION 15R-T541109IN8
SERVICE TAG-1FBLXP1
SERVICE CODE-[protected]
SWATI SINHA- SLESPERSON (NO.-7204)

Hi I am Chandrashekar K
No.1169, Hariharanilaya
3rd cross, Lalithadri road
Kuvempunagar,
Mysore-23
Mob- [protected]

LCD Display problem, DELL, R5412031N8- Dell Inspiron (TM) 1525 Laptop

Dell, R5412031N8- Dell Inspiron (TM) 1525 Laptop, LCD Display problem.

Display is not proprely looking. It starts with reddish dots and later on it covers full screen. The display screen looks full reddish

Thank you
Chandrashekar K

hi,
i have a laptop model number dell inspiron 1464 ( core i3 processor). This laptop is heated within half hour when i start & automatically switch off due to heat.

gajendra rana
[protected]

Hello Sir,
I would like to lodge a complaint against Dell laptop model Inspiron 5110 which i purchased on 29th dec 2011 from Balaji computer located at Muzaffarpr, Bihar.
This is to bring to notice about the multiple hardware faliure which occured in this laptop within 30 days of purchasing. The first problem which i faced was with motherboard of this laptop which stopped working after 3 days of purchase. Being in warranty period, after that I face problem with my touch pad engineer from Dell Service center sent a part of touch pad and changed that after that my laptop bottom base is broken internally they told its manufacturing fault then he send bottom base of my laptop and changed that part.but the problem occured along with Wi-fi, Bluetooth and USB port not working. Now I don’t wana complain again to dell support I want my laptop replacement .
Due to my utter shock and disappointment, I request Consumer Court to look into this issue as it is clear that the laptop had manufacturing defect right from the beginning. I have all three documents of my changed part…
Sir, with all hopes lost now, I request you to look into this matter and help me out of my agony. I bought the laptop for 34800 rupees and now just after 30 days The tax invoice number for purchasing this laptop is 5797 and service tag of my laptop is B7FCVQ1..
Best Regards,
Saddam
Laxmi Nagar, New delhi -110092
India
Mob-No - +91-[protected]

Lenovo Laptop — laptop inches is broken

My laptop is under warranty and my laptop inches is broken so please repair assp.
contact me [protected] in Delhi

fault in new laptop

sir i have bought new laptop and they gave me faulty piece and now they are not ready to change it.

hardware problem

screen problem at initially blank

I am still suffering, after I purchased DEll studio 14. They sent me one defective Studio 14. Chasis was all open and I have to fix it everyday.

They neither respond my mail nor they help over phone. I want to assert that DO NOT GO FOR DELL.

YOU WILL SUFFER ULTIMATELY.

For DELL PEOPLE---- THEY ARE BUNCH OF [censored]S, with SMEARED OVER THEIR MOUTH AND MONEY STACKED IN THEIR PUNNY HOLES.

DELL Inspiron 1520 — Mechanical loose contact in screen

On folding the screen of my Lap Top Dell Inspiron 1520, It became blank on re- opening.

On moving once or twice it worked. After that I have not closed it for the fear that it may not work on next opening.

Suspect loose contact between the LCD screen and Keybord/ Main unit.

I am contactable on Mumbai Mobile Number [protected]

DELL Inspiron 1525 — Not providede with the additional attachments that come along with the product

We bought the dell inspiron on 3rd feb. and paid 48000 rs for it an were only given the laptop with no extra attachment that comes along with it and that is why we are quiet upset with the service and are looking forward for the quick response.

DELL Inspiron 1525 — Non - Cooperation & Disagreement with Terms & Conditions

It is hard to explain the harassment which i have suffered after purchasing this Laptop, Since Beginning its not working properly. But its beyond limits when from past one month i am trying to resolve the issues and the executives are taking as for granted. They are least bothered for the resolvement of problem so occured, They are only concerned they portion of commission with Dell.

From Last one week, I am consecutively calling to the Dell Support centre since morning 10 and they are helpless to resolve the same till day ends.

By profession I am Chartered Accountant, and are major work is online and system based and they least bothered.

Firstly they inform part in DVD writer is failed, therefore we have to replace the same.
That leads in wastage of Days.

Then, That specialist engineer does some crap leading to Formating of my system for that i have done all possible alternatives, extented my warranty, one year software assistance, etc. But the magic is that still my system is not working appropriately.

The executives convey me the issue that mam if you extend the warranty we will take care of every issue (Software + Hardware) except lost of system, but after extension of warranty ---> they said we never said so, Only we cover the hardware issue. Then i had taken software assistance -- even though my system is not working properly.

Inspite of waiting on calls for over an above 50-55 minutes daily (DAILY), nothing as assistance or help is assured. I am planning to take legalised action in order to teach them a lesson for breach of Trust and Misinterpretation of Facts, just to fetch orders from customer.

Pooja Gupta
CHARTERED ACCOUNTANT

ACA, ACS, M.COM
+[protected]

dell inspiron 1525 — dvd writer is not working

dvd writer is not in properly working some hardware problem exsist in it . I need sime technical assistance for it.

Consignment of V-SAT — WORST SERVICE STANDARDS OF XPS COURIER

My Consignment No.[protected], was booked on 07/08/2008 from Mumbai with remarks as UGRENT to be delivered at Aurangabad. On Saturaday morning ( 09.08.08) at 09.30 am I contacted to XPS Waluj office regarding my consignment. There I got reply that your consignment has been reached here and you will get the same as per our comforatable. I told the staff that it is urgent consigment . But XPS office people told me if you want it urgent, hire a car, come to Waluj office and take your delivery and they told me you have to settle down octrai and other expenses at your cost. I was shocked that when at the time of booking there was specially noted its URGENT door delivery then also XPS Waluj employee Mr.Sajjan Sharma thought its now our MAAL, apan jaisa chahe waisa kar sakte hai. (It means that the consignment is ours and we will decide what to do with that consignment). I told mr Sharma that I will complaint to his head office then he replied me you are free to call anywher. He threghtened me, I will see you...! So its my request to all reader is that when you book consignment through XPS though they write URGENT but they deliver slower than normal mode. And the staff they have recruted is worst in standards.

XPS is the worst courier service i guess. They have the most stupid employees. My consignment took 25 days to reach only after i called them more then 30-40 times. They are not bothered at all and all the locks were opened and damaged, few things wre e missing luckily not the costly ones. I would advice that nobody should try this company for there services. They have employees who dont care, height of irresponsibility. I had to threaten them of legal action otherwise god knows how much time and in what condition they will deliver.

FFS Pvt LTd — Coustomer care

Your customer care person has been close my credit card without request. I have only request to customer care for reverse the annual fees but you have close my credit card.
So i am requesting you pls reactivate the credit card

On Tuesday, May 27, 2008 5:10 PM PDT ...

Dell was found guilty of fraud, false advertising, deceptive business practices and abusive debt collection practices in a case brought by the New York attorney general.
The Albany County Supreme Court found that Dell deprived customers of technical support that they bought or were eligible for under warranty in several ways, including by requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls.

Dell also often failed to provide onsite repairs for customers who bought contracts for such support and often blamed software when hardware was actually the problem, the court found.
The company also sometimes refused to offer support when a support contract ended, even though the user had first complained about a problem before the end of the contract. Subscribers to a "next-day" repair service sometimes waited as long as a year for support, the court found.

Dear Dell Customer Care

Pls. send quotation against call Ref. No.[protected]

It's very very Urgent.

Sir,
this is apprise you that, I send a Demand Draft and Form 39 through courier (Consignement No.[protected]) to purchase a laptop but mistakenly delivered on 29/10/08 at 12.25 pm to this addresses "Dell India Pvt. Ltd. M-4, SIPCOT Industrial Park Sunguvarchatram Post Sriperumbudur TalukKancheepuram Dist., Tamil Nadu - 602106, Phone :[protected] inspite of this Vignesh V c/o Kartheek Kondapalli
Inside sales Accounts Manager
Dell India Pvt. Ltd. Divyashree Greens, Ground Floor
# 12/1, 12/1A, 13/1A, Challaghatta Village, Varthur Hobli, Airport Inner Ring Road, Bangalore – 560 071. Karnataka. INDIA.
So Please delivered my courier at mention addresses or return to me.

Dear sir, I purchased Dell Inspiron 1525 from Croma Shop on 23rd Nov 2008.
that person from delll assured me that i will get the Laptop within 10-12 days. but i have not get it yet. I checked the delivery status of it it showsthat it is deleverd .
i talked to the Blue dart People also they said they hold it up because Dell send them a improper invoice with several mistakes in that. that is the reason that they can't deliver it to me.
i contacted several time to the dell customer care and Dell office Chennai Also but their response is not good and they just assured me falsely that we sent the proper invoce to the blue dart on 15 dec 2008 itself the reality is that Blue Dart people did not get any responce from from the DELL.

i SUFFER A LOT FROM THE DELL SERVICE SO PLEASE TAKE THE PROPER ACTION.

my sysem is on problem we dont have a correct customer care number so kindly forward the customer care number other than the toll free number and we are from we are from vellore -tamilnadu

My self rishi i had bouught studio laptop two three month ago and now i hv problem not reading cd so as i want to format my laptop. i dont have any correct customer care number so kindly forward the customer care number ( toll free number)
my service tag is JR7F2BS...
please send no to my id as soon as possible ...i'll be highly obliged...

Dear sir/Madam,
I have purchased Dell Inspiron1525 .after installing the windows XP my laptop is not charging.and I dont have any customer care Number.
so please send the customer care number as soon as possible.because I am getting problem with this.
from
Mohit

Dear Sir,

I purchaed a DELL Studio 14 Laptop from Jamshedpur, Jharkhand on 7.3.2009 . I tried to use the TATA Indicom Plug 2 surf for internet after installing the related programme by the Installation CD supplied by Tata Indicom . But it is not working and flashing a msg-- Modem unplugged . I installed the programme 3-4 times afresh but the problem stands as it is . The same Plug to surf is working nicely in PC having Window XP . Is the problem is due to Window Vista Home premium installed in the ref. Laptop which is not supporting the Tata Indicom plug to surf ????

Anyway, I wish to get the above problem solved immediately . I am 120 KM away from Jamshedpur .
Pl help me in the matter with same zeal as committed & advertised by your company .


JN Prasad
Mob - [protected]

Dear Sir,

I purchaed a DELL Studio 14 Laptop from Jamshedpur, Jharkhand on 7.3.2009 . I tried to use the TATA Indicom Plug 2 surf for internet after installing the related programme by the Installation CD supplied by Tata Indicom . But it is not working and flashing a msg-- Modem unplugged . I installed the programme 3-4 times afresh but the problem stands as it is . The same Plug to surf is working nicely in PC having Window XP . Is the problem is due to Window Vista Home premium installed in the ref. Laptop which is not supporting the Tata Indicom plug to surf ????

Anyway, I wish to get the above problem solved immediately . I am 120 KM away from Jamshedpur .
Pl help me in the matter with same zeal as committed & advertised by your company .


JN Prasad
Mob - [protected]

Please provide me the Dell customer care contact number .


JN Prasad

sir/madam,
I purchesed inspiron 1525leptop before two month ago now I am facing some hardware problem in my computer and my service tag no is 7ZSL2BS I have already discus it with DELL pvt ltd but there is not responding from dell pvt ltd they are saying about engineering visit from 23 march but there is no visit of engineering for exchange the mother bord or hard drive I am realy face problems so I requesting you to solve my computer hardware or engineering visit problem .
Please give me soon responce .
Thanks;

hi, i m using Dell lap top.Model number is LATITUDE D 520 . some time while installing new software like Adobe reader it shows "Invalid drive j". but i am not having j drive please reply me about this problem to above mentioned my e-mail id.

Dell is a big fraud firm. These people are bunch of thieves and they decieve by heavy advertising and fake board replies over internet. I am going to put a consumer litigation against them by end of this month. Never trust any dell employee. Do record their calls.

They sent me one defective laptop DELL Studio 14 and now they dont reply my mails and deny help over phone.

DO NOT PURCHASE DELL PRODUCTS!

ACC Chennai — TM-United

Sir,

I got an SMS from TM-United on 29 march 2009 stating that, Congrats! You have won prize of 200, 000 GB Pounds in2009 Shell International Mobile Draw. To claim your Prize Contact Dr. Ibrahim Email: [protected]@live.com All of a sudden why should i get such a huge amount as prize when i have got no cantacts with these people. I do not know whether this is true or not. If it is true Let the prescribed company to give the money to the poors who starve for food in somalia. if false please suggest me to take some action against such mail senders. thanking you

sir/madam,
I purchesed inspiron 1525laptop two month ago now I am facing some hardware problem (having some vibrations and dull appearance in my laptop screen) in my computer and my service tag no is HJ9W2BS. I had already discussed it with DELL pvt ltd but there is not responding from dell pvt ltd. I am really facing problems so I requesting you to solve my computer hardware or engineering visit problem .
Please give me soon response .
Thanks;

I preffered Inspiron 1525 laptop and procured on 06/12/08 from Compudata and communication (p) ltd, Anna nagar, Chennai. i'm having some problem with my laptop notebook. if i run 2 or 3 applications machine turns off this happened last week, today i was running McAfee for scan, my laptop is turning off with in 5 minutes this happend twice today. kindly deploy some one to resolve this issue.

My contact no-[protected]

Sivakumar

I have purchesed inspiron 1525laptop four month ago now I am facing some hardware problem (having scratches int the angle of laptop which connect LCD and Keyboard and dull appearance in my laptop ) in my computer and my service tag no is 81TL2BS. I had already discussed it with DELL pvt ltd but there is not responding from dell pvt ltd. I am really facing problems so I requesting you to solve my computer hardware or engineering visit problem .

I have purchased the lap top "DEL- INSPIRON-1545 WITH WNDOWS VISTA HOME BASIC OPERATING SYSTEM", under the offer of 15 months free updating "MacFee" antivirus software. The "MacFee" CD provided by you with the laptop has got 30 days trial period only. Kindly send me the registration key for the "MacFee", which is applicable for 15 months.

Dell is really big fraud firm. These people are bunch of thieves and they decieve by heavy advertising and fake board replies over internet.one month ago i purcahse DELL vostro 1510 laptop which is already deffective but nobody is taking responsibility even dealer also only says we will see your problem but till date no action to be taken, also extra amount of money is taken from us for service and now they are not given any service. i am really facing problem because lap top not in use from date of purchase. one more problem is now delear is fighting with us, that we are not responsible for that you may contact to customer care . hence i am Frustrated I am going to put a consumer litigation against them by end of this month. Never trust any dell employee. Do record their calls.


DO NOT PURCHASE DELL PRODUCTS

HI,
I would like to buy a Laptop.
Could you please provide to me the inforamtion, like cost, configerations..etc..


Thanks
Goverdhan

hi there, i m harsh vardhan from gurgaon. I have purchased a vostro a840 laptop from a showroom of dell in gurgaon. i have so many problems against dell company. in my opinion they are totally fraud and never buy their products. first their showrooms sale us a product witch are refurnished as dell customer care told me, second if you complaint to dell for some problem they simply sent a technician. the technician is from other company and they did not care for the customer they behave rudely and they are not up to the mark in their work. you just complaint and complaint but all these efforts are useless.the job sheet is meaning less without customer sign, but last time when i m not satisfied with the technician because my problem is not solved when he gave me job sheet to sign, i refused it than he told me there is no problem if you don't sign it we will manage. what the hell is that????????? i really feel that i have made a mistake when i purchased a DELL PRODUCT. I NEVER RECOMMEND DELL THEY ARE A FRAUD COMPANY AND ABOVE ALL THEIR PROMISES ARE FAKE ALWAYS. IN INDIA THEY ARE .

DELL/LAPTOP 1545 — wRONG DELIVERY OF CARRYING CASE

I HAVE BOOKED A LAPTOP ON DATED 11.06.09 AGAINST CART NO/QUOTATION NO.[protected] WITH THE FOLLOWING ADDITIONAL FEATURE :
a. RED colour
b. Sound Blaster
c. DELL USB Mouse
d. Back pack Bag 15.6'

BUT DURING DELIVERY i RECEIVED THE FOLLOWING PROBLEM:
1.CARRYING CASE RECEIVED SIMPLE TARGUS CARRY CASE INSTEAD OF BACK PACK BAG 15.6'.WHERE AS I HAVE PAID THE MORE AMOUNT OF BACK PACK BAG.
2.BLUE TOOTH NOT WORKING
3.SOUND BLASTER NOT UPDATED.
YOU ARE REQUESTED PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE AND REPLACED THE SIMPLE BAG WITH BACK PACK BAG UP TO 25.06.2009 DUE TO AFTER THAT I AM GOING TO MY COLLEDGE AT SOLAPUR.
YOURS

ARUN KUMAR JAIN
[protected]
[protected]
[protected]

Respected sir,
i wish to take the dealership the all products and service.what i do for that.my address below.
A.Antony valgin,
Managing Director,
VALS Technologies,
Oop.Rajesh Theatre,
K.O Buildings,
1st floor,
Vadasery,
Nagercoil,
Kanyakumari (dist),
Tamilnadu,
India.
Pincode-629001
Mobile No:[protected], [protected]

hi

pl help me..

i have a dell laptop E5400.. in this laptop not connected wifi

Regards
syed
[protected]

I did not know dell was such a fraud company. I am going to approach the consumer rdressal forum. They are cheats and thieves. The customer care number people are rude and ignorant, they are not willing to help and keep you waiting for hours on end.

Dear sir,

This is sps computerss, chennai.

My laptop POWER ADAPTER is problem, can u change adapter,

Cus address,

BHAWAN CYBERTEK P. LTD
No 148, Rajivgandhi salai,
( OMR ) Okkiyam,
Thoraipakkam
Ch 96
Condact Person, Mr.Kamalkumar
Phone : [protected]

sir/madam,

I purchesed Vostro 1400 laptop two days back POWER ADAPTER problem, my service tag no is 2NZM1BS. I requesting you to solve my Laptop, pls send engineering visit problem .

Address,

Bhawan Cybertek Pvt, Ltd
No 148, Rajiv gandhi salai,
(OMR) Okkiyam,
Thoraipakkam,
Ch 96

Condact Person Mr, Kamalkumar
Phone : [protected]

Hi,
I heard before purchasing dell laptop, that dell customer support is the best amongst all, now i want to slap all those people who told me, i have never seen such worst customer care support, oh god we have to wait 20-30 mins just to talk to them, this is really scrap, someone should address this issue, or else dell sales will slow down thts for sure

My pin number is NOPDC-012009

To,
Mr. Dr. Antonio Joan
I am Poonam Naik. My mobile number is [protected] & pin number is NOPDC-012009#.
Thanks for choose my mobile number . And I hope my prize give me leter.
Poonam

I want to know Dell's Customer care Email ID


Thanks & Regards,
J.Maruthamuthu
[protected]

Dell Authorised Repair Service??? Here Comes the Solution...

We Are Doing DELL Genuine Computer Service, Amc, Alc, Networking
Computer Service at Your Doorstep. All Computer and Laptop service,
Software and Hardware Installation, Virus Spyware Removal,
Assembling and Upgrading, setting up Home and Office Networking.
Wirless, wifi, network sharing... Sales and By-back.
Call for quick service at Your Door-Step. Please visit www.outshiny.com
Call: Gowtham - [protected] or Srikanth - [protected]
E- mail: [protected]@outshiny.com or [protected]@outshiny.com

dell 1545 — dell laptop

hi this is shakthi

i had purchased dell 1545 insprion in september 2009, where i had recieved it on 23 sept but with in three day i found that the screen was turing bule and it started to flicker and then the problem started... till now i have not recieved aany response

i need to buy a charger, please contact

McAfee® Security CenterTM 30 days Introductory Offer
Dell Recommends McAfee® SecurityCenterTM 15-months OEM but My mcafee antivirus expired in one month only trial virsion my mcafee period not extended till now

dell/vista home basic — restarting

sir complain for my pc desktop
my pc is restarting again and again and erroring that (ENTERING POWER SAVING MODE) so plz do proper as soon as possible

I have purchased dell inspiron laptop.Now my laptop is not getting on and I m not getting any support from dell..

there is no autorised service center in Hyd and I m not sure where to go..

If I call DELL it takes hours to get someone on call.And even after that they will transfer from here n there..

I m not sure what to do .I have invested 50k with no use..

I have purchased inspiron desk top, speakers and DVD is not working

My computer details

Service tag : CY6X2BS

Service tag : [protected]

Pl. rectify the same.

Thanks,
Antony

sir, i purchased dell inspiron laptap 1440, my service tag no is FFF64BS.While i my purchasing my lap i doesn't have the FAULT RECOVERYCD AND DRIVER CD.Now i want to replace tho OS.so this cd's are required.because in our area no net connection. so please kindly send this driver and fault recovery cd. My contact address :
R.Shanmuganantham, S/O T.Radhakrishnan, 1/144 Pasupathi Eswaran Koil St, Keelapalur(po), Ariyalur(tk&Dt), 621707.
And one more i want to know in my lap while i buying the os is genueine or free dos.because i have no cd with my laptop. please reply to me soon.
thanks... by shanmu

hello sir iam parthasarathy, i have purchased a laptop the model is inspiration 1545 i have many problems in my laptop sir battery was problem i cant pit charge and also hard disc they shows hard disc error so i want to talk wih customer care and i need free service, tody is 38th day with my laptop

Dell india is bes in customer relation bcoz i bought the dell studio 15 model online from dell but the carrying which i was received was wrong for same model, i complaint to dell sales person Mr Amit Chhabra & requested for changig of carrying case it take 1to2 month & carrying case has been replaced by dell without raising any objection

Thanks to dell india sales person Mr Amit Chhabra & Targus personn Mr Mani Venkatesh & Sukumar Palikara

Dell is the best, they really care for customers

these people are fooling everybody...i bought my lappy last july and it stopped working in just two months since then i have been trying to contaact customer care but no response...wot these dell people think we are or wot?...and top of that a dell person is asking money to repair my lappy...this dealer took more money than usual from my dad as my dad has no idea about tecnology..

Sir,
this is apprise you that, I send a Demand Draft and Form 39 through courier to purchase a laptop but mistakenly delivered to this addresses
"Dell India Pvt. Ltd. M-4, SIPCOT Industrial Park Sunguvarchatram Post Sriperumbudur TalukKancheepuram Dist., Tamil Nadu - 602106, Phone :[protected]
inspite of banglore, INDIA.
inside sales manager
so what i have to do plz suggest me...

I have Purchased a Dell laptop of XPS 1530 model. In the begining it worked properly... After the expiration of the warranty period the laptop battery has been gone and its not working... it shows there is no battery found eventhough there is a battery... if i contact the customer care means they are simply telling that your warranty period has been expired and so you have to buy a new battery only... When i asked the price of the new battery they told its 6000... see how they are trying to cheat the peoples... I just want to ask only one question that are you people manufacturing the products that'll be working properly during the warranty period only?????? Is this good for a reputed company?????? Waste... I am not the one and only person who is having this problem but one of my friend also having the same problem in his battery... He also have the same model of laptop which am having...

sir,
i purchased dell laptop inspirion 1525 8 months before. cd-drive not working, they said to do trouble shoot many times i contact ur customer care still now there is a no response.. so please take immediate action my id is [protected]@yahoo.co.in num:[protected], solve my problem as soon as possible...

Hi, Mam,
i am dinesh kumar in chennai i am comleted in +2 and Now i am doing B.C.A 2 year in madares uivercity, i am working from 6 month unifore software pvt.ltd . and Egail software pvt.ltd 4 month working . 4 year working from home based hardware networing . C.C++.JAVA.Ms-Ofice .Ect. iam intrested joying youer companiy. pleas repla .


Phone:[protected]
Email;[protected]@gmail.com

I will just paste below what i had wrote to Dell
_________________________________________________
I have purchased Inspiron 1464 which I received on 6th of March. On arrival I noticed that the web cam of the system has an inherent technical problem with the hardware and would need a replacement. On calling the technical team they had tried to resolve the issue with trouble shooting and advised that the problem with the hardware and need replacement.

On 18th of March 2010 I was advised that my replacement request has been processed and approved. There after I called on couple of occasion to confirm the same and was advised that the replacement would be done with 20 to 25 days. Yesterday I called back again to check what was happening with the same and learnt that though the replacement was approved, not actioned as yet. Today I received a call from replacement team that they have actioned the same today and would take further 1 months time to complete the whole procedure.

I have purchased the system with faith in the brand name of DELL and never anticipated that a brand that totally depends upon the service that they provide over the phone to have this kind of service levels.

Today I was on call with dell for about 1 and half hours with several different agents and each time the call was dropped before the resolution and I had to call back again. Finally I sat down to write.

Here what I would like to understand is that how come I received a system with inherent fault was there no quality check. Further, if there was a lapse is it not dells policy to handle such cases on priority bases. If not is there no SLA that they have to handle such cases. If no is the way I can understand my rights as a customer who had already paid full amount before even seeing the system and received a bad one. If not is there a way that you can now expedite the process just to compensate on it. If not is there a way I can request for full refund of my system, and not have anything to do with dell ever again.

I have purchased DELL INSPIRON - 1564 Laptop 4 month ago,

I am facing slowness issue as well as the battery backup doesn't extend an hour which should be of 3 hrs.

When I tried reaching the customer care, they are not at all listening to our words, rather their reply would be "The Server is DOWN".

The re-installation Windows 7 OS CD provided by them doesn't work.

Don't go for DELL Product..

sir,
i buy dell inspiron n series 1464 model.but the dealer not give driver cd.he give me only free dos cd.i am not register dell yet.how to register to dell?what can i do please tell me?
name-mrutyunjay hota
cite-balasore
state-orissa
email [protected]@gmail.com

Hi friends

I was purchaced DELL Laptop in Hyderabad, when i by the Laptop i get problem with this Charger problem now am living in Vellore i was intimate dell custemer care we are not give service worrest service the DELL Dony BY Dell

Dear Mr. Arun Jetali



Please provide your contact Nos. to sort out the certain issues which I am facing since long back & even after contacting DELL officials no one is able to provide your nos.



Regards



M. P. Gupta

[protected]








[protected][protected][protected][protected]

From: M P Gupta
Sent: Tuesday, September 07, 2010 11:11 AM
To: '[protected]@dell.com'; '[protected]@dell.com'
Subject: FW: Dell Order Confirmation - #[protected]



Dear Sir



Please find the trailing mail as required by you. As discussed 10 minutes back please provide the status.



Regards



M. P. Gupta




[protected][protected][protected][protected]

From: M P Gupta
Sent: Tuesday, September 07, 2010 9:58 AM
To: '[protected]@dell.com'; '[protected]@Dell.com'; '[protected]@Dell.com'; '[protected]@dell.com'
Subject: Dell Order Confirmation - #[protected]



Dear Sir

Please go through the trailing mail & reply of Mr. Clint Carvallo.



What is next course of action? If the matter is not solved today, there is no other option left to go for legal action, may be upto any level. This is total harassment to customer is being done by DELL.



Regards



M. P. Gupta

[protected]











Mr. Gupta,



Thank you for bringing this issue to my notice. Our customer care team will reach out to you at the earliest to help resolve this concern.



Regards,



Clint Carvallo

Dell | India Consumer Direct Sales

[protected]



How am I doing? Please contact my manager [protected]@dell.com with any feedback.



From: M P Gupta [mailto:mp.[protected]@gail.co.in]
Sent: Monday, September 06, 2010 5:04 PM
To: Carvallo, Clint
Subject: FW: Dell Order Confirmation - #[protected]



Dear Sir



This is for your kind information.



Regards



M. P. Gupta

[protected]




[protected][protected][protected][protected]

From: M P Gupta
Sent: Monday, September 06, 2010 4:36 PM
To: '[protected]@dell.com'
Subject: Dell Order Confirmation - #[protected]



Dear Sir



Kind Attn: Mr Venkat / Mr. Amith



This has reference to our discussion with Mr Venkat regarding immediate delivery of Laptop while checking with On line Order Status showing as it is since long back. As you are aware that within very short period the Model & capacity is getting changed with higher version. There is no clear confirmation from your side in spite of vigorous follow up & there is no positive response. Is it the business ethics of DELL? Before booking there was firm commitment to deliver the Laptop before 27/08/2010 along with Invoice. Even contacting it is being said SERVER problem. It is sorry to inform you that all the system depends upon server. Why such misleading to Customer?



You are requested to deliver the Laptop immediately to avoid any LEGAL ACTION.



Please provide the country head of DELL so that matter may be taken from top level to avoid such difficulties to customer.

Regards



M. P. Gupta

[protected]









-----Original Message-----

From: M P Gupta

Sent: Saturday, September 04, 2010 10:45 AM

To: '[protected]@Dell.com'; '[protected]@Dell.com'

Subject: POOR COOMMITMENT : Dell Order Confirmation - #[protected]

Importance: High







Dear Mr. Amith Naik



Please refer the followings:



1. My message was deleted by you without read. It is very surprise that like DELL does not have CUSTOMER FRIENDLY & the queries raised by Customer is DELETED without read.



Your message was deleted without being read on Monday, August 30, 2010 8:25:25 AM (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi.



2. As you have committed before booking of the lap top that it will be delivered latest by 27.08.2010 based on that I have ordered for laptop on 19.08.2010 & entire amount is paid through Credit Card & also requested for Invoice dated 27.08.2010. I contacted your person Mr. Channa & Ms Deepa regarding the matter they did not reply properly, I asked for mail regarding delivery, there was no response.



3. After placing the order it is surprise to see that Estimated Delivery date is 09.09.2010, WHY IT KEPT IN DARK REGARDING MATTER OF DELIVERY? IT TOTALLY UNJUSTICE TO CUSTOMER.



4. Even after contacting you, regarding the status still you are not in position to reply. I ALSO ASKED FOR YOUR HIGHER Authority to discuss the matter but you did not reply.



I AM REFERING THIS MATTER TO CONSUMER FORUM / COURT WITH COMPENSATION.



I AM NOT INTERESTED FOR THE SAID LAPTOP & CANCELL THE ORDER WITH COMPENSATION OF Rs. 20, 000/- (Rs. Twenty Thousand)along with interest of the particular period. This is the poor commitment by Dell & keeping the customer in the dark.



The matter is also being referred to your Head Office & shall be discussed with your extreme Higher Authorities.





Regards



M. P. Gupta

[protected]











our message was deleted without being read on Monday, August 30, 2010 8:25:25 AM (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi.



-----Original Message-----

From: [protected]@Dell.com [mailto:[protected]@Dell.com]

Sent: Tuesday, August 24, 2010 10:13 PM

To: M P Gupta

Subject: RE: Dell Order Confirmation - #[protected]



Mr Gupta,



Your order is currently in production and would be delivered to you

shortly. I have informed our production team to expedite the production.



Thanks,

Deepa



-----Original Message-----

From: M P Gupta [mailto:mp.[protected]@gail.co.in]

Sent: Tuesday, August 24, 2010 3:32 PM

To: Prabhu, Deepa

Subject: FW: Dell Order Confirmation - #[protected]

Importance: High



Dear Madam



Please madam please find the trailing mail of Mr. Amith & request of my

mail to deliver the same by 28.08.2010.



Regards



M. P. Gupta

[protected]







Thank you for contacting Dell !!!







I am on Plan Leave from 23rd to 27th of August. I will revert back to

you once I'm back in office, In case of ordering the Laptop, pls contact

me at [protected] or my manager Deepa at

[protected]([protected]@dell.com) or Channa at [protected]



To get an update on your order status, you are requested to kindly

contact our Customer Care Department No.[protected]Monday to

Friday) 9:00 AM - 6:00 PM.



If you have any Technical Query, please call our Technical Support

Department No.[protected] Monday to Friday 9:00 AM to 6:00 PM.



I will revert to your mail / query once I'm back in office



Regards,



Amith Naik

[protected]



-----Original Message-----

From: M P Gupta

Sent: Tuesday, August 24, 2010 3:21 PM

To: '[protected]@Dell.com'

Subject: RE: Dell Order Confirmation - #[protected]

Importance: High



Dear Mr. Amith



Thanks for reply. I will be out of Station upto 27.08.2010 & return back

on 28.08.2010. So kindly arrange to deliver the Laptop on 28.08.2010.



Regards



M. P. Gupta

[protected]



-----Original Message-----

From: [protected]@Dell.com [mailto:[protected]@Dell.com]

Sent: Tuesday, August 24, 2010 10:48 AM

To: M P Gupta

Subject: Dell Order Confirmation - #[protected]





Dear Mr M P GUPTA-E054,



Confirmation of your recent Dell order is attached.



Your Estimated delivery date for this order is included in the attached

document.



To check on the progress of your order please click on this link:

www.dell.co.in/status



Please regularly check the Email address you supplied for up to date

information about your order.



For answers to the most Frequently Asked Questions please go to:

www.dell.co.in/faq



Thanks,

NAIK, AMITH



View your order with Adobe(R) Acrobat(TM) Reader which can be obtained

free from: http://www.adobe.com/products/acrobat/readstep.html



Dell Confidential.

Adobe and Acrobat are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and/or other countries.

The Customer Support Centre
Dell Computers
Date: September 24, 2010
Subject: Feedback for dell Laptop
Dear Sir/Madam
I am Nitin Gupta from University Of Petroleum & Energy Studies, Dehradun (Uttarakhand). I buy your company laptop (INSPIRON N4010) from dehradun.
The specifications of this Laptop are following:
Model: INSPIRON N4010
Registered Model: P11G
Registered Type No: P1G001
Service TAG: DMRZ5BS
Express Service Code: [protected]
Actually Sir, I face some problem in your laptop.
These problems are:
1: when I start the laptop, it takes very long time (10-15 min.)to open.
2: Sometime while doing a work, it’s hanging.
3: The processing speed is very slow.
4: some functions like touch pad are not properly work.
5: The Battery Backup is not so good.

Sir please solve my problem as soon as possible.
Waiting for your positive response.
Thanking you,
Sincerely
Nitin Gupta
Dehradun (Uttarakhand)
INDIA
Contact No: [protected]
Email: [protected]@gmail.com

sir/madam
i took a dell laptop 25 day ago, i got a bag free with it, and now the bag is not good condition. so give a standard bag or not.
thanks you

bag is not proper

cancel my order

i want to speak gomathi

Hi Dell,
This is vimalan, recently bought dell computer from ur dealer in chengalpat, tamilnadu...
it got corupted very badly, i enquired about to ur dealer where i bought this system but he didnt give any guidance r support. Really dell customer service is very worst. i need my system to get service from u.. pls consider this and take some serious action..

Details about system are below:
Name of the commodity : studio 15 retail base
colour : black
Model: 1558
Memory size 4096MB
HDD capacity - 500GB
order number[protected]

WARM REGARDS,
V.VImalan
[protected]

Dell India Pvt. Ltd. has several complaints like your. Few days back I have also booked six nos. High-End Desktop Computers and one unit of High-End Laptop, but till date and time I have received only two consignments. Dell people usually say that after receiving the full payment it would take three-four days time for delivery fron Tamilnadu Factory. But its useless...before booking of any order dell people says very lovely words and after booking of orders they don't pickup their cell phone neither respond any mail from the customers. They don;t bother for the delivery related issues, , , , , simply says we have no control in this...hahahahaha...this is very bad for DELL INDIA PVT. LTD.
After 15-16 days of booking we have not received our ordered consignment.

I have a del Studio 1555. As usual the product was working fine till one year. After that the issues have started and I had bought an extended warranty for two years for around 18000 INR. One night (2-3 days back) I kept the laptop on charging and went to sleep. When I woke up I found that the charger has blown up and the LCD of the Laptop has also developed a crack. I called the tech support immediately and it took me 1 hour to explain the issue. Finally they dispatched the parts for replacement. To My surprise the parts came on time but the real issue started from there. The Onsite engineer refused to replace the parts as it had internal damage. It seems their warranty covers non functioning hardware but it should not have a damage. My question to all is, how can we aasure that our laptop stops working but there should not be a damage to the part. Dell has all possible ways to sell warrnaties and work arounds for not giving the benefits to customers. They are the biggest cheats I have ever seen and I have started telling friends and family members to stay away from any dell products. They send refurbished parts and when they blow up then will cover only non functioning but not damaged parts in the warranty.
Dell machines are not safe and it poses a huge risk. I have myself experienced a case of blowing of dell battery charger(adapter) and LCD. I am lucky that my house did not catch fire and no one in my family including my two year old daughter has got injured.
My strong advice and request to spread this message "Dell is a dangerous hell.. stay away from it"

FROM Date:25/05/2011
K.GOPINATH,
55/D, WEST COLONY,
CRS SETTIPALLI POST,
TIRUPATI-517 506 (AP)
ID.E-mail address: [protected]@yahoo.com
Cell No.+[protected] & +[protected].


TO
South Zone
Customer Care (Complaints)


Sir,

Sub:- Blunder mistake of Mr. Srinivasulu A. Dell Customer Care Team.
***

I was purchased one desktop No. PC AIO CN 45RTTJ1 on 16.06.2010 but it is not in good working condition, and sent back to Dell Service Centre on 11.02.2011. Later I have received one e-mail from Dell Company regarding replacement of Desktop. Then I have collected a lap top No. is V540204 1N8-XPS L-501X instead of Desktop No. PC AIO CN 45RTTJ1 on 21.04.2011. And I was immediately informed to Dell Customer Care by phone. Who was received my phone call but they are not in good responded to my conversation. After few days I received one e-mail from Dell Company “IT IS WRONGLY DELIVERED”.

However, I sent back lap top No. is V540204 1N8-XPS L-501X to Dell Company through courier on 05.04.2011.

Meanwhile I was sent e-mails several times to Mr. Srinivasulu A. Dell Customer Care Team & Mr. Naveen mn Dell Customer Care, but they are not responded my e-mails and phone calls so far.

If you are not respond my e-mail I will proceeded to “consumer court”.



K.GOPINATH

Dear Sir/Mam,

I am Ranjan Kumar & I had purchased a laptop from your company Dated[protected] and ist service tag number is 6C1WTQ1 and System Type: Inspiron N5110, I am really dissatisfied with your services, I have already replaced my laptop parts 6-7 just in 9 months times but then also I am facing problem with this, this is the last stage of my passions because somebody else is taking services on the behalf of my service tag no and your costumer care executives are saying that this is my fault but you justify this is my mistake or yours that somebody else is taking services in my absence when I was my home town (mehsi) Bihar and I have proof for that during the time I was on leave from my office also and I have tickets with me if you want I can send you the scan copy also along with the invoice of my laptop this is very shameful for a company that a person is already dissatisfied and then also you people are not sporting at all to the customer, plz do the needful otherwise I will take a strict action against your Company, this is my humble request to you.

Some one name of Mr. Mohit i don't know who is the person & How your executive is giving services to this person behalf of me. When i was in my home town. & i have proof as a train ticket. & i have also the invoice detail of my laptop. so plz take action on this mail Otherwise i will take a strict action against the company.

thanks & regards,
Ranjan Kmar
[protected]
[protected]@gmail.com
Service tag number is:- 6C1WTQ1
Ship Date[protected]
Res. address:-A-303,
Naveen aptts.
Plat no-13, set-05, Dwarka,
110075,
New Delhi.

Office Address:-
m 25, old dlf colony,
sec-14, gurgoan
Haryana

Dear sir,
Recently i purchased a laptop from your brand.
I am not able to access the Microsoft Office 2010 and Internet options in the following detailed laptop.
While typing the product key in the Microsoft Office it shows "This is not a valid office product key''.please find the attachment for your references.
Please help me the proper support to access these options.

Company Name:DELL

Model No:RT1M9

Common Name of VOSTRO 3550 direct base

Order No:[protected]

Service Tag(S/N):3JZDVS1

PPID:CN0JK86R7016618QGOTUA.

Product key:4GQP6-M2JHP-436X2-439RC-MDTB6.

please do the needful support




Thanks and Regards

Rathish.K
Quantel pvt Ltd,
[protected].

A few days back one dell monitor model---ST2420L FROM a computer store at vellachery in chennai' They charged me RS--12, 400


But tha M R P RATE OF THIS MONITOR IS RS-- 11, 163 ONLY. I DID NOT NOTICE THE M R P RATE PRINTED ON BOX.

NEXT DAY I COMPLAIN ABOUT THIS EXCESS AMOUNT OF RS 1, 237. SELLING A PRODUCT MORE THAN THE M R P RATE
.
IN UNLAWFULL AND IT IS AN OFFENCE.

WILL THE DELL AUTHORITES LOOK INTO THIS MATTER AND TAKE NECESSARY ACTION AGAINST ERRING SALES

CENTRES.

Dell is fraud & not ready to replace my laptop. All [protected]@dell.com, [protected]@dell.com, "Abhishek Upadhyay" <[protected]@dell.com>, [protected]@dell.com, [protected]@dell.com,

are fraud.

I have purchased a Dell Laptop, Service Express Code – [protected] & Service tag no – 8DMVVS1 on[protected], & received it from blue dart from Dell, Tamil Nadu on[protected], After 2 months of purchase I started getting lot of issues with the laptop.

No laptop will give this kind of output in 2 months & if it gives this kind of negative output, it is completely defective. Therefore i want replacement of my laptop,

Right now Abhishek Upadhyay is handling my case who is not at all cooperative, he always replies with rude notations (I cannot support, I don’t know, I cannot help you, etc.)

Kindly take my case back from him. I don’t want him to handle my case, assign to someone else who is competent to solve my issue & not give me such rode feedback.
Already from last 1 month is over for complaining for same thing again and again but I am not getting any permanent solution.
In case if replacement is not possible I want refund. As after I have to spoken at dell customer care they told me that as per the procedure I have to give my laptop at dell authorized service center so that replacement can be done. So right now my laptop is with Dell Authorized Service Center, Ground Floor, II-C-17, Near Bikanerwala, Lajpat Nagar 2, Lajpat Nagar, Delhi, - 110024, Contact no –[protected].

Kindly do the needful at the earliest & replacement of my laptop or refund money. Kindly call me.

Dear Sir,

We require 1 no of Dell(TM) Precision T1650 Chassis, APFC,
please quote as below address:



Narasipur Auto Components Pvt. Ltd.
P.No.92, Road No.3, Phase IV,
Bommasandra Industrial Estate,
Bangalore-635 109



.
Regards
Shiva
[protected]
materials.[protected]@narasipur.com

how to buy laptop in sipcot...? i planed to buy new laptop which one is better...?

Sir,
I have booked 4 teak plants form Bliss Plantations and Hill resorts Sri perembuder
1st January 2013 maturity value 5 laks bow its address was not found couriers were returned
kindly find give me the details with contact No


Baburaju

Dear Dell/ Nikhil/ comexcell,

I am following on this case since more than four months. Initially Nikhil has promised me to get the replacement o[censored]nit ASAP. Later he told me get it replaced after Festival (Deepawali).
Now after Deepawali, Nikhil is neither picking my call nor he is calling back. I have called him more than 25 times in a day n he never responded, nor call back.
Nikhil is keep on postponing this since last three months.Now Imran you are telling me to visit Customer Care again. Despite the fact they tried to repair my laptop many time. They have replaced "Pamrest", Bottom Base, Touch pad, Speakers, Battery Base, etc. Customer Care technicians (in various visits) has opened the entire laptop more than ten time to rectify the problem. Details of most of the calls are attached in mail trail.

They have formatted my laptop three time to rectify the system hang problem, which still persist. Customer care technicians were not able to help me to create recovery media even after three hour session. Than they had sent the recovery DVD for same.

I am fed up with the services provided by customer care. Don't want to call them again and again. Instead of providing the solution these guys are keep on changing the parts every time. Further i don't want to replace the parts of product, rather than replace the entire unit now.

I So either process for change of laptop, or i will complain to higher authorities in DELL for your support till date.


I will case against Dell, Nikhil and comexcell, that both of you are only waste my time . I will see you on court.


Regard

Udit pandey
mo.-[protected]
Service tag- H466D32

Complant about dell 3542

Complant about 3542

dell battery module

i had purchase lion dell battery on date 30.06.14 and last 3month it getting problem. The dealer not taking any response against it.

Lap top not working

Lap top serial number:81B52X1, express request code is [protected], Laptop totally not working, suddenly.

Windows Screen problem

Dear Sir/ Madam My Labtop is DELL Inspire with windows 7 Operating system, having Screen Problem

bluetooth

my lappy`s bluetooth is not working from the begining...

i have dell laptop p-2 and i want to RAM of it
so pl give me any guidance
thanking u hiren joshi

Please provide me dell customer support center in pune

[protected]@dell.com
Dear Rengapriya,

I do not know who is fooling me in dell. I have never had a worst experience in any company. My keyboard is not working and this guy is sending me to pay and calling me that may or may not be your laptop is covered by warranty.

Story is like this : My sister bought studio 1725 laptop from Tesco London last month and the problme from the begining is that the key board is not functioning and also touch pad is not working.

I almost scremed to many dell customer service centres, also waiting and tried for hours on busy dell lines. I AM STRUGGLING TO GET MY KEYBOARD REPAIRED FOR LAST ONE MONTH AND SOMETHIMES LIKE TO THROW THIS LAPTOP IN DUSTBIN AS NOBODY SEEMS TO HELP ME. I AM TRYING TO SEND THIS MAILS TO DIFFERENT PLACES IN DELL AND ALSO BAGGING TO ANYBODY WHO CAN REALLY HELP.

MY CELL NO IS [protected]. IF YOU ARE CALLING FROM INTERNATIONAL LOCATION PL CALL ME ON 0091 [protected].

REGARDS,

Bhadresh H Khamar

[protected] Forwarded message[protected]
From: [protected]@dell.com <[protected]@dell.com>
Date: Sep 17, 2008 2:29 PM
Subject: Qtn for[protected]
To: [protected]@gmail.com


Dear Customer

This is w.r.t to the call logged with our Technical team, the charges for the engineers support is Rs. 1364/- (Taxes all inclusive).
Simple steps to avail service:

· Request to release the purchase order favouring "Dell India Pvt Ltd."

Important: While releasing the order/payment please mention the service tag number and quotation number in the PO/backside of the DD or CHEQUE.

· Courier the DD/Cheque to
Dell India Pvt Ltd, Divyashree Greens, Ground Floor, S.No. 12/1, 12/2A, 13/1A, Challaghatta Village (Kormangal Intermediate Ring Road, Domlur Bangalore 560071.
FAX NO[protected]
Attn: Valmiki Gowda, India Sales

Note:
· These services are carried out during Monday to Friday, 9 AM till 6 PM (excluding national holidays) and typically scheduled within 2 working days of receipt of order.

· No payments either in cash or cheque is accepted by engineer, it has to be couriered to the above address.

· W.r.t this quotation queries kindly reply back to the mail id [protected]@dell.com or Call the toll free no[protected] /[protected]

P.S Kindly provide the road permit form for parts despatch where ever required at the time of shipment.

For the protection and security of your Credit Card information, Dell requests that you DO NOT send any Credit Card information through either Email or Fax. If you need to provide these details please contact me at my direct extention.

Regards,
Valmiki Gowda
India Billable Services Sales
[protected]
For Paid Calls :[protected]Toll Free) Options 2 – 2 – 1 - 1
Fax:[protected]
How am I doing? Email my Manager

Same thing has happened to me and the same non helpful attitude. First off the laptop came in some foreign language looks like arabic type writing. Spent hours on the phone trying to sort that out. They reset the laptop. NOW in the middle of writing a paper the thing crashes. I have net even used it 5 times in the 2 months as I had no internet. These people are jokers. What I need to know is how I can return this laptop and get a refund. I am originally from the Caribbean and bought it through the Caribbean and Latin American site, I now reside in the UK. Need to return as soon as possible so please let me know.