Dell India Complaints & Reviews

Sub: Cancellation of order No.: 0277468 and Customer Code: 647311 due to Delay

To all personnel concerned

This is to inform you that two Months back I planned to get a personal Laptop and I consulted my friends & colleague regarding which brand to go far. Though, everyone suggested not to opt for DELL as it is infamous for its poor after sales services. Even then, I decided to purchase DELL because of its better configuration and cost effectiveness.

In the first week of Feb, 2009, I placed an order for Blue Colored DELL Inspirion1525 at Ms MEGAHERTZ, Lamington Road, Mumbai, with Mr Rakesh Mehta (Dealer) who said that BLUE color was not available with them and asked me to wait for 3-4 days. There after, he kept on promising me that it will be available in the coming week. Like this, I waited for one month and at the end of one month he said that they were not sure when it will be available.

Since they were not able to specify the reason o[censored]navailability of particular color, I contacted DELL Customer Care at Banglore and asked what was the problem with Blue color. I was told that DELL has stopped producing the model I was looking for. I was informed that DELL has launched a new Model INSPIRION 15 which has better configuration as compare to INPIRION 1525.

On 28th of Feb, 2009, I placed an order for INSPIRION 15 with Mr Shaikh Rashid at CROMA STORE, Bellapur, Mumbai. I deposited the whole amount to Mr. Muffazal at CROMA store Bandra West Mumbai. (ORDER NO.: 0277468 and Customer Code: 647311). They promised me that it will be delivered within 10 to 12 working days.

Surprisingly, even after 5 days of Booking, my order status did not show confirmation of Payment. Again I contacted Customer Care and at last they confirmed the payment.

On 10th of March, it is showing the Estimated Delivery Date is 23rd March, 09 with subject to change without notice.

It is really a horrible experience of my life time to get one product in two months (Delivery date yet not confirm). I admit that it was my mistake that I did not follow my colleague’s suggestion.

For your kind information, I'm a busy Doctor and don’t have enough time to spare for such Unprofessional Response.

Now, I have finally decided that I would rather choose another brand i.e. HP or any other but not DELL.

Hence, I would request you to advice me HOW TO CANCLE MY ORDER IMMEDIATELY. Since, this is the response before sale then what will be the after sale service, it really scares me.

At last I would like to intimate all DELL Authority to cancel my ORDER IMMEDIATELY OR ELSE I WILL BE FORCE TAKE SOME LEGAL HELP FOR THE SAME.

Furthermore, I would like to say that I would not accept any Apologies, Rather, I do expect some Sincere and Appropriate action from DELL .

Regards


Dr SUREKHA DEVI
Tel: 022- [protected], [protected]

This is to inform you that I Graham Antunis was a employee of DELL - Chandigarh till Feb 2008, after I received my PF A/C No:KN/BN/24960/28923 I applied for my PF in the month of June 2008, my application reached PF Department Bangalore office in the month of July and process of the same started. In the month of November 2008 two cheques were sent from PF Department Bangalore were sent to my CitiBank Account in Chandigarh but by then in the month of September 2008 My CitiBank Account was closed.

When I contacted PF Department Bangalore office for the same in the month of Dec 2008 I was told that, the cheques have already been sent to my Citibank Account. On getting to know this I immediately told the concerned person that my CitiBank account has been closed from Sep 2008. I was immediately informed to send a Re-authorization letter with the Latest Bank Account number and name of the Bank with complete address which I was doing business with. On the 11 of Dec 2008 I did the same and on the 16th of December my Re- Authorization application had reached PF Department Office - Bangalore. When I contacted PF Department -Bangalore I was told that the Re-authorization letter was received by them on 16th and I was promised at that moment that within the next 20 to 25 working days the money would be in my Account which is with Barclay's Bank, A/C Number[protected].

I am sorry to state that, till date I have received no money in my account from PF department Bangalore. I am in great need of this money as, my father needs medical help as he is suffering from 2nd stage of cancer.

Sir, please look into this with stern and quick action.

Thanking You
Graham Antunis

i m Mr vikas thakur from hamirpur, Himachal prasedh, India. I had purchased Dell Inspiron 1525 Notebook on the 10, october, 2008 under Mr. Girish Krishnan(cs), Inside Sales Account Manager.
"Dell India Pvt. Ltd.
M-4, SIPCOT Industrial Park
Sunguvarchatram Post
Sriperumbudur Taluk
Kancheepuram Dist., Tamil Nadu - 602106, India
Phone :[protected] Fax :[protected]
My Order Number: 0205851 and Customer Number is:528245.
From previous 15-20 days.my laptop is automatically shutdown .it windows some error.so i format laptop.but the problem remains still.then i send the problem to Mr Girish by email.but yet he didn't reply me & not giving me customer care no in Jaipur .Please help me.i m doing my b tech degree.my most of work is done in laptop.

THIS IS AN COPY OF COMPLAINT LODGED THROUGH Email to DELL Customer care

This in reference to purchase a DELL laptop. After searching through your web site (dell. com & dell.co.in) to select suitable configuration from your range and ultimately decided to purchase “STUDIO-15” having the following configuration as under :

as per your E-Value Code S540107 IN8

Intel Centrino 2 Mobile Technology Intel CoreTM 2 Duo Processor P8400
with Intel Cantiga GM45 Chipset, 3GB 800MHz DDR2 SDRAM
320GB 35400RPM SATA Hard Drive & 15.4" Widescreen WXGA WLED (1280x800) TFT Display with TrueLife etc.etc.

Finally I went to your authorise dealer nearest to my home “ M/s.
WONDERLAND ”, 384 G. T. Road, Bally bazar, Howrah, West Bengal. along with my friend and asked for the same but he shown us a literature of lesser configured product as DELL studio15 with a price Tag of Rs.55, 100/- (E-Value Code R560808) for which he claimed Rs. 57000/- something with Tax. Finally when we discussed and decided why should I purchase a higher priced product with lesser cofiguration in comparison to Net offer? But the dealer informed and discourage us to purchase through NET which is not only very hazardous but cumbersome too.
However he agreed and informed us that the same configured product he can also offer for Rs. 56, 000/- and after negotiation he agreed to provide a carry bag and if possible one mouse to be provided along with the same configured Laptop. On belief, I issued a A/c Payee cheque of AXIS BANK for FULL value of Rs. 56, 000/- on 17.01.2009 and delivery date was fixed on Tuesday (20.01.2009).
According to his instruction my friend went to the shop and the dealer shown him a unsealed DELL make Laptop but was unable to deliver due to the non encashment of Cheque amount.
Finally after getting information from the said dealer today (21.01.09) I went to the shop for taking delivery of laptop one DELL make unsealed Laptop was presented to me which was not at all matching the processor configuration ( CoreTM 2 Duo Processor P5850 ) against agreed processor of P8400.

. Which is even lower configured in comparison to your NET offered S540106 IN8 for Rs. 43, 900/- + +

I refuse to accept the Laptop for the following reasons :

1) Why as an aware customer should I purchase a lower configured product paying higher price and where I am residing in India and also purchasing a product marketed and offered by DELL in India ?
2) This is a gross violation of rule and law of the land where customer is being harassed and mis leaded by the appointed dealers of reputed company like yours.

Still, I believe DELL is not only a finest manufacturer of computer but are customers friendly too. Therefore, this an earnest request to you to please stop such manipulation of dealing customers in future by your appointed distributor’s or dealer’s and also like to request you to justify the above matter either by paying back my money or to deliver the desired configured Laptop.

With Warm regard.

SHYAMAL BHATTACHARYA

Hi,

My name is Abhinav Agrawal and my Service tag number is "4L1Y1BS"

Iam extremely dissatisfied with the kind of service I have got from Dell..Since I have purchased this laptop Iam keep getting problems again and again and it seems their is no one who can help me with my issue..

I have purchased this laptop 4 months ago...and since then first my Hard disk then RAM and then the Mother board has been changed though that mother board has been taken back because that also giving me the same problem..now whosoever will read this mail I have a Question to that person and that is..is my laptop meing used for dell's lab purpose or for my own???

From Dell New Year Winner 2009 Tue Jan 13 05:38:57 2009
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From: Dell New Year Winner 2009 <[protected]@sympatico.ca>
Reply-To: [protected]@onlineclaimsdept.co.uk
To: <[protected]@org>
Subject: ***Congratulation 2009 Winner***
Date: Mon, 12 Jan 2009 19:08:57 -0500
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----- Forwarded Message ----
From: Dell New Year Winner 2009 <[protected]@sympatico.ca>
To: [protected]@org
Sent: Tuesday, 13 January, 2009 5:38:57 AM
Subject: ***Congratulation 2009 Winner***

The sum of £500, 000, 00 GBP Pounds has been Awarded to your E-MAIL ID, Do get back to this office with your information via ()
Names :
Address:
Conntry :
Occupation :
Age :

Hi,
I tried your number[protected] but couldn't reach you.
I had purchased a laptop from you (Vijay sales, Thane near tip top plaza) and i had recd a mouse with that which is not working properly.
Please do the needful and also provide me your valid contact number.

Regards,
Jyoti Rohira
[protected]

find the house address of phone no[protected]

i bought a laptop'dell inspirion 1525' about three months ago through a local dealer in rohtak(haryana), after one month webcam of laptop had stopped working, firstly i thought it was nothing but after i did all possible things to operate webcam but failed, till then i was not dilivered warrenty of laptop, which is not reached to me till now, i called to the dealer but he says that he had given a notice to the company further it is all company's matter, so please send warrenty or tell what i do to get warrenty and service
man to repair webcam, some info. about laptop are:-
Service Tag:-DV352BS
Model:-C350D
Date of purchase:[protected]
Bill no.:-129
Invoice no.:-RTS/08=09/129
shop name:-Real Time Systems, Rohtak
computer shop, G-13, Naraina Complex, Rohtak 124001, Haryana ph.[protected]
My/custmer's name & address:-Mr. Sunil Joshi, 935/4, Shiv Colonee, Jind Road, Near P.W.D., Rohtak, Haryana, Ph.[protected]

I submitted the PF Form on 06/10/2008 to my company & they said that with in 3 months the Pf will be Processed But Now When i got in touch with teh Admin Department The say that the PF department is not accepting any claims till Jan As it is Year ending & they have lots of other claim which is in Pend... please let me know i can do something about this ...

I had booked an online Dell Laptop with a amount of Rs 37000/- and the company did not send the same. They have asked me to procure locally ( Baroda) and at a higher price of Rs 41000/-

I sent the draft of Rs 37000/- to DELL INDIA and they sent the same back to me without stating any reasons after 15 day

They kept on informing me that they are processing the order and they have sent the laptop by courier. After sending the courier, their sales represenetative ( Mr. Anuj Narayan) informs me that the laptop sent by courier has been damaged. How is it possible that when such a company is doing business all over INDIA sending laptops to eveywhere, the laptop got damaged in transit. After that he informs me to buy locally since i had an energy of buying the laptop as i had to go abroad. The same has been informed to DELL INDIA also and i feel he has taken advance of my sitution.

Not only that, after I paid more money, I asked DELL to recover the amout which i paid more for that they said they will send me the extra 2GB RAM and a wireless mouse.

It is more than 30 days i have not received even these extra RAM and mouse also. for these items also he sent me mail saying that the same has been sent by Fedexo courier which was again a lie from DELL INDIA.

I want to make a complaint against non professional management and not providing the after sales serive support also under warranty period.

Please let me know further action from my end. I can also produce the e mail exchange and SMS from Mr. Anuj of DELL INDIA.

thnaks

I bought a Dell Inspiron 1525 with Windows Vista. 250 Gb, Core 2 Duo, 4 Gb RAM, etc., the best configuration that one can imagine. 1st laptop I bought, there was constant Blue Screen error. Got it replaced in 1st week itself. The other laptop started showing the same problem within 10-15 days. Was told that it's a temporary issue may be because of Vista or drivers and should get resolved by reinstallation. Did not happen. Then the changed the RAM chip. Still the issue did not get resolved. Thrice I have installed the OS with all the drivers. Took back up, retransferred the data, etc. - 3 full days wasted but I still face the problem. The Tech Support asks me to install the OS again. It's a trial and error method. I searched online and found that it can be a possible hardware issue relatin gto RAM? hard disk/ DVD ROM/ Fan anything but these guys have no clue. Never gonna buy a Dell system again.

i am doing net and the window is going automatically update .i dont have idea o[censored]pdate and i have sutdown the system .and now it is not going to log on the system it comes blue screen with error for 5 to 6 sec and goes .and I am not authourised to format becouse have no partion with large data stored.No restoration option.you have given the antivirus of 15 month licence .i have purchased the laptop on 1st nov '08.ITS SERVICE TAG CW5J2BS . CN-0D501F[protected]GJY
my address is :
ATTC bardang
east sikkim.

This is to bring to your notice that there is a lot of corruption involved in PF office Bangalore. My PF account was submitted to PF office on 21st July 2008 and I haven’t got the refund at yet. Some of them listed in the same list who paid Rs.5000/- BRIBE, got their PF settlement within a week. When I spoke to the concern person over the phone he wanted me to come to the office directly and have an offline chat with him. Indirectly he is demanding money. We should not be paying BRIBE for receiving our hard earned money. I request the higher authority to intervene in this and please stop the corruption. The concerned person is deliberately delaying the process so that he can attract more people with BRIBE. Pls take strict action against him.

Hi,
My name is Ibrahim, I am from Bangalore, I have this notebook model of Dell Inspiron 6400... Which i Buyed sometime ago...(product out of warranty)...
I had the problem with the locking system of lid... i couldnt close my laptop properly...and from since a week i tried calling them but everytime they take atleast 50mins. to recieve my call... and once after a long wait they recieved and i was online with their representative only to find that he was a dumb fellow...he never tried to understand my simple problem and after a long converstaion he took my complaint and gave me the service id number [b]i.e[protected]...[/b]and almost a week have been passed and no one contacted me.. where as he said within 2 working days someone will attend me...Dumb foolish company...

I didnt really get to Understand this company. when we are buying there product by paying so much money assuming they will give us better service...and they always cheat us...and Dell ranks first in that...is there anything which i can do to fix this people alright? i studied dell and then i came across many complaints against them...here are just 10 number of link of complaints. which i researched, there are many more::

1.http://www.consumercomplaints.in/complaints/dell-india-ltd-c85925.html

2.http://www.complaintsboard.com/complaints/dell-laptop-computer-windows-xp-c343...⇄

3.http://www.my3cents.com/showReview.cgi?id=15052
Scan this whole site for more complaints you'll find many...

4.http://www.consumercomplaints.in/?search=dell

5.http://www.my3cents.com/showReview.cgi?id=15000

6.http://www.consumeraffairs.com/computers/dell_tech_support.html
(Look over whole site for the bunch of problems)...

7.http://www.complaints.com/directory/2004/december/7/5.htm

8.http://complaintwire.org/Complaint.aspx/GDRyG0HHyQCMSwjJxECwww

9.http://www.technewsworld.com/perl/board/mboard.pl?board=ecttalkback&thread...⇄

10.http://www.lockergnome.com/blade/2008/05/22/new-york-launches-a-site-just-for...⇄
...

Is dell still blind... cant the company take any inititive... if not then it should be banned from india with dishonor.. that serves them right...

We had a bulk deal for Dell Latitude D630 in our college (IIM Lucknow), August 2007 for personal use. Out of around 250 laptops purchased, more than 100 odd laptops had motherboard crashes and battery issues. Since it is hardly one year, all of them have been replaced. Dell admits there is some chipset error in the shipped lot. If 100 out of 250 laptops has defect, isnt DELL responsible for replacing the entire bulk order or paying our money back?

The main problem with dell is the service delay time. My laptop hinge broke off on September 4. I placed an order for replacement on September 5th (Paid replacement as they said it is not covered under warranty.. around 10 other laptops with same hinge problem). I havent received a single reply from Dell regarding this replacement order. (Dell promises to do service in two working days).

When I contacted the manager, customer service India, I get a text book reply stating an apology and promising to do the service at earliest. Nothing has happened till date.

Kind help me on the procedure to file a consumer complaint on the bulk deal issue and my individual issue.

I had purchased one laptop from Dell, India. (Office situated in Bangalore).
Delivery address for my order is New D 13/6, NTPS colony, Eklahare, Nasik. (Home address)
At this address we are not charged any octroi as it comes outside of jurisdiction of Nasik Municipality. As even confirmed by courier service they didnt pay any octroi on my delivery.
But still Dell has charged me Rs.1, 908.89 as octroi amount.
Now thought nobody paid the octroi then how come I am being charged for..?
I have registered complaint with Dell two times with all the copies of necessary documents attached (Including one authorized government body letter), still I didnt get any refund or reply from them. This is no small amount. So I will like to get my refund.
Please help me...

Dear Sir,

I have to purchase my battery and LED cover for my laptop from Dell for which i received the quotation too.

I requested them to send me the parts at my given address in the attached quotation. The amount will be paid on the same day. You may go through the following mail in detail. I tried to contact dell billing department several times but every time, the message comes "Press O O, Transfer can not be completed...Please try later"

I want my spare parts of my laptop. Today i got a call fom dell corporate sales team ([protected]) and they said your request will be processed by individual sales department.I am in a trouble now, as i have to carry my laptop to New-York at the end of this week and spare parts are very urgent.

I request Dell to send me the spare parts by tommorrow as i am in mumbai and the amount will be given to your sales person after handing over the parts. I have to move to US tomm night and without battery, it would be of no use.

I they don't deliver the parts by tommorrow, i will have to move to court.

My details are as follows.

Dell quotation number: ININ1883544
Dell Laptop Number: 9R8HK1S

Regards

Manoj Lahoti
Gintel Capital Private Limited
Raghuvanshi Mills Compound,
11/12, Senapati Bapat Marg
Lower Parel (West),
Mumbai 400 013 INDIA
Email: [protected]@gintelgroup.com
Tel: +[protected]
M: +91 [protected]

I bought a laptop from Dell worth Rs 49, 547 on 29th september 2008 and it was delivered me on 7th october 2008.But when i opened the package i found that the laptop delivered to me was defective, there was no sound coming from it.when i contacted them and told the problem all i got was solutions which solved nothing but wasted my time despite my telling them that its hardware related problem .And now they are not taking timely action to get the product replaced.The person handling my case just make excuses by blaming the other departments and Make me call them again and again.Also reply fro m their side is by 6 P.M usually and their working
hours are 9 A.M to 6 P.M.so you are forced t owait til another day for anything further to happen
This is the fraud from their side
Its like why did I buy that laptop, life was calm and tension free before buying that

Hi,

I am santosh Kumar from Chennai. I am having problem with my battery backup with my laptop.
i contacted the dell customer care. But they denied to replace the battery on the ground that on performance issue we can't replace the battery we can only replace the battery on mechanical problem or non performing case. but i am having a APC UPS which replace the battery in the same case. Normally a 9 cell battery was giving 4 hrs of battery backup but now it is giving me 30-45 min.

Suggest me what to Do!

Waiting for your earliest reply...


Santosh Kumar
Chennai.
+[protected]