Dell India Complaints & Reviews

I have purchased a new dell inspiron 1545 laptop in october last week.
Configuration is as follow:-
3Gb Ram
320Gb Hdd
Intel Cor2Duo Processor 2.2 Ghz

Problem:-
I m not getting sound from my laptop speaker, not even from my headphone. I asked the distributor then he told that dell doesn't offer software warranty.
As i didn't get any drivers CD, i m unable to configure my laptop. Online dell driver download link also doesn't work most of the time.
I m suffering from this problem since i bought this laptop.

Another problem is:-

Whenever i attach laptop charger with this laptop, my screen automatically dims, and when i remove charger it automatically start brightening.
i have seen lot of laptops in which whenever we connects power cable it automatically starts brightening which is totally vice versa with my condition.

i think i got defective piece, i want dell persons to replace my laptop or repair this problem along with my sound problem.
Sound problem is very critical problem as i generally need sound for various kind of presentations.

it want them to do it as soon as possible.

I HAVE A DELL INSPIRON LAPTOP SERVIVE TAG NO.76DV2BS I HAD ASKED FOR REPLACEMENT JUST 2 MONTHS AFTER I PURCHASED THE LAPTOP
I AM FACING PROBLEMS WITH THE LAPTOP FROM BEGINNING
MOST OF THE PARTS HAVE BEEN REPLACED OR IS NOT FUNCTIONING PROPERLY AND THE OS CRASHES EVERY MONTH
I AM UNABLE TO USE THE LAPTOP.THERE IS HUGE DATA LOSS TO OUR COMPANY THRICE IN 10 MONTHS.I CANNOT RELY ON THIS LAPTOP FOR MY BUSINESS USE NOW HENCE IT IS OF NO USE FOR ME.
I WANT A REPLACEMENT OF THIS LAPTOP(NO COMPROMISE) AS IT IS FAULTY AT
YOUR EARLIEST
I AM REALLY UPSET BUYING THIS LAPTOP!!!
DELL OFFICIALS ARE NOT REPLACING THE LAPTOP
IN 10 MONTHS PARTS WORTH RS.20000 OR HIGHER HAS BEEN REPLACED AND I HARDLY GOT ANY TIME TO USE THE LAPTOS BECAUSE IT WAS FAULTY MOST OF THE TIME
NOW THE WARRANTY WILL EXPIRE IN TWO MONTHS THEN WHO WILL PAY FOR PARTS
THIS LAPTOP HAS BEEN CONTINIOUSLY GIVING PROBLEMS
THERE HAS BEEN HUGE BUSINESS LOSS DUE TO HARDWARE FAILURE

I placed order for Dell batteries around 4 weeks ago. I paid full money. While placing order, they mentioned that batteries are out of stock & will be delivered in 2 or 3 weeks. But it is almost 6 weeks since I placed order, they haven't delivered those batteries yet. Interestingly, they still give standard response "Batteries are out of stock, when we will get, we will delivered them to you". But, they can't provide specific dates. It may take 1 month, may take 1 quarter or may even take 1 year if I am very unlucky!

This is a another typical case of post sale service which is pathetic in our country, India!

My name is Rahul bedi, was working with Dell Mohali from 5th Sep 2005 Employee ID- 864990 till November 22nd 2006 .After i was finished with my exit interview and got my releaving certificate i tried a several times to get in touch with the payroll department for my provident fund which till date i have neither recieved nor any steps are taken from the payroll department.Its more than 3 years now and i have no idea what to do.The worlds most admired company with over million people working worldwide cant handle an employe Provident Fund.I have now left with no option but to go legal and solve it personally.This is my last attemp towards getting my provident fund settled out of court.

Thank You.

Rahul Bedi
1071,sector 11 panchkula,haryana,india
mobile- [protected].

Dear Sir/Madam,

I made a purchase of Dell studio 14 laptop in month of Sept from Croma center.But my order was not devlivered on the time so i inquire and found out that some heating issue of studio laptop delay my order so i made a request to cancel my order. So to reatain the customer they offer me a compesation gift[laptop carry bag] for delay and promised me that laptop will be devilver on time...and they upgrade my order to studio 15 on same price...but letter i found that they had made some changes in configuration to compensate the price.

Even i called them many time for compensation Gift but no positive outcome from there executive.

Below are deatils related to my purchase:

Cart NO :IN[protected]Studio 14 laptop
Compsensation Gift no:7240138 [executive name- Kavitha]
Quotation Number:IRSO 2885278 [upgrade order quote]

Regards
sanjeev singh
[protected]

battery is unable to charge, and some software problems.

Dell India team which handles sales will promise anything, but the moment payment is done, they just dont care. This looks systemic as I went 3 ladders up the chain, with everybody promising, but finally no result.

It looks like dell India is pretty bad and I recommend you to stay away from ordering dell laptops over phone(/internet), esp from the below mentioned people.

Details
[protected]
I wanted a laptop urgently and asked the dell people over their 1800 number (Mr Kartik Pathak). I was promised that it will be shipped in 2 days, else worst case in 4 days (with sunday in between)

* I booked and paid in full for the laptop on 12/11/2009
* On 12th, Mr Kartik told me that he will the shipment done by 14th, else on 17th.
* On 13th, Mr Kartik told me that "sir, you will get your laptop tomorrow, ie 14th"
* On 19 or 20 th , Mr Harinder (who is supposed to be the floor manager) said that he will look into it and expedite the shipment. He said "believe me, when I expedite, things will be different, it doesn't take weeks, it will be 2-3 days"
* On 23rd evening, Mr Kartik called me and told me that they have expedited the shipment and it will be there in maximum 3 days. (23, 24, 25. 3 days are over)

It has been more than 2 weeks from my payment, but I have not got the laptop.

Also, after the payment was done, I hardly got any responses from these people (I had to struggle to get connected to these people. They hardly respond to any mails and ofcourse, never commit anything in writing)

I purchased a DELL Studio 15 laptop on 24 October. I received a dell studio laptop which was not of the configuration that i paid for. when i raised a complaint regarding this on November 2 they told me ill be getting my laptop back by Nov 17th latest or refund of the money by same date and in the mean time I can re-order my laptop again so that I can receive the same before Nov 17.
Till November 24 no one from dell has collected the laptop. I have been in constant touch with Ms Pinto Renilda(sales person) and her manager Pooja Jain.

On November 24 I blasted Saurabh (Filling in for Pooja Jain in her absence from office) for the dealy that was being caused and asked him to pay me compensation for the mistake done by Dell.
Even after telling them that i had some urgent work to be done on the laptop by December 15th, my problems didnt mean anything for them.
Now on Nov 26 a person has collected the laptop from my place and they tell me that a new one will be delivered by 5th December.

Now i have taken a personal loan from Axis bank to buy this laptop and who will pay the interest for these 7 weeks of delay caused by Dell.
Secondly ill have to finish my work in ten days to meet my deadline on Dec 15. the work i had planned for 6 weeks has to be done in ten days. how can this be possible? when asked for the compensation of 5000 bucks for the stress, mental agony, harassment and the physical pain that ill have to take now to finish my job in ten days, they say they wont be doing that.

whats the point in advertising and spending so much to build brand when the service provided fro DELL is so very pathetically hapless?
Any one facing the same problem; please guide me on how to proceed with the tribunal.

The customer care service on[protected] is pathetic.
They [censored]in dont know how to talk to their customers.
I have never seen such on customer care.
DELL should really do something about it.
All what DELLs customer care does is transfer calls from one department to another saying "may i transfer ur calls to the technical department?" and before i would answer to them m already on hold...WAT D [censored] den y do u ask MAY i transfer?....!!!

Hi!
I believe for any enterprise, its very important not only to provide best services when they are their customers but also when they terminate the relation. Anyhow, uptil now everything was fine. But everything started going bad once I cancelled one order due to delay inndelivery. Issue were-
1. They were not able to deliver on time as promised
2. They were not compensating for delay.

I place the cancellation request 1and half month back and they promiced me to refunding my money within 10 days. But still I don't know the status. Whenever i call to customer care the just keep on forwarding call from one person to other, making me wait for hours and more. The huge amount of money is lying with them that I've taken from others to pay to credit cards. But all my reuest, mail, calls are falling into deaf years. I don't know what to do for this when nobody is talking to me or providing me any information. Is there someone to help?

And ofcourse, Never buy anything from Dell. They are big liers, not keeping up with their words and promises. Evryone in customer care is like the same. All of them sucks in handling after sells issue.

I have purchased a Dell Inspiron 1545. It is having a problem that its power light has stopped working since last few days, due to which I am facing my problem as if I cannot know when it is in Sleep Mode or Hibernate etc.
One more thing I and my friend have ordered laptops together same model, same configuration and both are having the same problem.

One important thing that while giving the purchase order we were assisted by one of your Sales Person: Pooja Nagpal. She has promised us for more accessories such as Headphone, Creative Sound S/w, Optical Mouse and a bag but nothing has been delivered till date.

Please help us regarding the issues as early as possible.

Reference No.: [protected]
Invoice Date : 10/7/2009
Order No.: 0348180
quotation: IRSO2596256
Model: Dell Inspiron 1545
Sales Person: Nagpal Pooja

My PC does not boot. An engine sound comes when we press the power button. This sound does not subside down. There are no lights on the keyboard.

Called up your tech support who asked me to open the PC. We are not capable of doing this. With a 3 year "on-site" warranty support, we expected that they shall send a service engineer to sort out this problem.

But they refuse saying that they shall send a person only after "diagnosis" of the problem which actually involves "we" becoming their service engineer, opening the PC and trying to sort out the problem first. Asked them to give me this in writing/email ... not received anything yet.

If we go to log on the problem via email tech support, the 'submit' does not work.

Found this whole thing to be quite pathetic. Can someone help?

Hi,
This is Akhil Bansal here from Kolkata. I am highly disappointed with the kind of response i have received from Dell post sales customer service. I had purchased a Dell Inspiron desktop in March'2009. By around mid May'2009 the desktop began giving me a problem of not starting up. The Dell logo would appear, but the screen would go blank after that. After a minute or two it would show - " DISKETTE DRIVE 0 FAILURE ".
So, i called Dell customer care. The call took a total of exactly 45 minutes to reach a customer care executive. When the call was connected, i told the person to help me connect the problem by sending a executive over to my residence to correct the problem, since it was only a 2 months old desktop. He told me that it is a minor fault and that it can be corrected over the phone itself. So, he helped me out and it took about 45 minutes over the phone all over again to do it. This involved actually opening up the CPU and messing about with the wiring ! How dangerous ! I am not a very computer friendly person, so it was difficult for me to actually do it. Even though the computer was under warranty they did not agree to send anyone to my residence. However, after much arguing and headache the problem was solved.
About a month later the same problem occurred and i had to follow the same long procedure over the phone. It took a total of over 1 hour to get connected and solve the same problem all over again, but with a different procedure.
From the last 2 months, the same problem has been recurring almost every week. I have solved the same problem by calling up Dell and waiting for more than 1 hour on the phone. This is a highly frustrating experience and Dell refuses to send an engineer over to solve the problem permanently. They keep saying that it is a small problem and it will be solved permanently. But it has occurred almost 10 times by now. I have requested them over and over again to send an engineer, but they never agree !
What kind of customer service is this ? I do not think they have people available to correct customer's problems. If such a problem is cropping up so many times, there has to be a serious problem with the computer ! I have shelved almost Rs. 40,000 for the computer to obtain such a faulty computer and such horrible and frustrating customer service !
Even now my computer is not working, but i have no energy or want to contact Dell and wait over the phone for more than 1 hour. It is not the call center executives fault, but it is Dell's fault that it has no one to come and repair a faulty computer which is under 1 year warranty ! The call center employees have been trained to talk in robot-like manner, in which they keep saying that they can only help us on the phone. When asked to connect the call to a manager or complaint lodging system, they simply refuse or disconnect the line even ! I magine, after holding the line for more than 1 hour, they simply disconnect the line. It is a helpless situation in which they are taking advantage of the consumer, without providing us with the basic facilities. I have also tried to contact my sales representative Ms. Maria Rani, but even she does not answer my calls. I even left voice mails on her office landline, but she has not bothered to get back to me.
I am highly angered at this careless behavior, and would like to lodge a consumer court complaint against Dell-India. Please help me out as i have no idea about how to deal with this situation. Spending Rs. 40,000 on a faulty computer and not getting any response from the producers side is simply not done and they should be paying up for this!
If anyone has any suggestions, please contact on the following contact details.
Thank you for your time and patience, Waiting in hope for some speedy response and apt justice!

Warm regards,

Akhil Bansal
Kolkata

Mobile- [protected]
Email- [protected]@gmail.com

I placed my order of laptop on 21st of october.. 2009 in dell company. According to their company commitment they deliver their product within 7-10 days of order placed. But its been more then 21 days. i have not received my laptop yet. And no one is there to listen my complaint in dell. Even my dell sale representative is not taking my call & their sales manager is not responding.

To whomsover it may concern,

This is further to my previous mail (see trailing below) and the endless phone calls that I have made to Dell in the past couple of days. I had made a purchase of studio 15 Laptop on 30th Nov'09 and the order number is 0436490. While I was assured that the laptop would be delivered withing 7 working days, as per latest update from your customer suppoert - it is 'STILL UNDER MANUFACTURING'!!

It is highly annoying to know that a renowned company like DELL can act so irresponsibly towards their customer. It’s been a cumbersome process to follow up on my order and has caused great business loss.

Firstly no one at the customer care knows why there is a delay in dispatching the order and secondly no one even has the information as to when will it be delivered. Even as per your mail its ambiguous whether I will get the delivery by 7days more , 10 days or 1 month or a year.

Giving the reason that there are technical problems or manufacturing problems how long should a consumer be made to wait???

Secondly when the sales department is contacted no one is reachable , half of the time your calls go on voice mail and no one really is responsible enough to call back even after leaving the message.

If this behavior continues, I will no longer hesitate to take legal action towards you - not because there is a delay in the delivery but rather in the way customer is hassled and made to call endless times to get a simple information about the delivery date and still at the end of the day is clueless. I will hold you personally liable for defrauding the public and sue Dell India Pvt. Ltd. in an appropraite court of competent jurisdiction. I will seek exemplary damages for your outrageous conduct

Kindly let me know how should I proceed on this and whether I should get the order canceled if you are not capable of delivering it on time. This entire process has been quite stressful for me and surely it seems that after the FULL payment is made, DELL turns a deaf ear to its customers.

hassled and highly disgusted customer,

Sukanya Duttagupta,
Project Architect,
PITAMBER SAHNI DESIGN STUDIO,

I have purchased a laptop Dell Inspiron 1545 from a sub-dealer Jain Computer M-13 Mezz. Floor Mansarover Bus Stand Chhindwara M.P. I ordered the laptop with Operating system (i.e. Genuine Windows Vista) but I didnot received the Genuine version of the Vista. Sub-Dealer has purchased the laptop from the main Dell dealer without OS & drivers. He charged me for the OS & driver , he give me os without Product key when I ask him about product key he told me aisa khuch nahi hota.


So I request you kindly look in to this matter & get me the OS for which I have already been charged or else take necessary legal action against the sub dealer.

Let me know accordingly will take the further necessary steps.

Dear sir,

I purchased a DELL studio 15 laptop from DCC(pune) on 23 of September 2009 . They had given 4 reebok voucher coopens.
I made dd of RS. 100 for each coopen and send to Innovative Incentive & Events Pvt. Ltd., Chandigarh.

But till I havent got any message aboout offer or havent recieved any mail or call regarding the offer.


Please consider this. I will provide all required information about billing soon.


thanks & regards
Umesh Wani
[protected]

Sir/ Madam

As mentioned, I had purchased this laptop on 3rd Oct 09, and as per Dell website the waranty starts from 29th Sep 09 [ Service Tag no. 2MZP3BS]. Also during my interaction with Dell call centre, I understand that there was a complaint registered on 7th Sep 09 for faulty DVD writer.

This comes as a surprise to me and I shall humbly request Kay Kay Overseas Corporation (Sol 365)/ Croma, Mulund / Dell to clarify the same. Was this a used piece which the dealer has resold again to me. If not how come the registeration was done on 29th Sep 09 and complaint lodged on 7th Sept 09 against my purchase on 3rd Oct 09.

Shall request your prompt reply on the same.

Pls anybody guide me on above matter. What to do?

Pradeep Shirke

I am Madhu kumari studying in SRM UNIVERSITY, CHENNAI. I had purchase my laptop in December 2008. From that time onwards there is in my laptop graphics and sound problem till now. I have allready complaint to customer care but they didi not take any action.....please take care of my laptop....

The colour of the front flap ( ruby red microsatin finish) has faded within 7 months of purchase.
The dell service helpline has been extremely inefficient in dealing with this problem.The phone has been disconnected a couple of times.

The front flap is not under warranty they say.But I don't expect it to be faded in such a short time.In fact I never expected it to happen.