Dell India Complaints & Reviews

Hi Sir,

I lost my Dell laptop , Inspiron 1420 (service tag 3JLXS1S) , along with other belongings like, USB datacard (Reliance) , External Hard disk (Western Digital) , office identity card, dell backpack etc.

Its been theft from bus, at kalazhayapalam . The bus is private one ( ashoka) which goes to my native Kerala. Before leaving from banglore i lost all my belongings.

Please do the need full and help me finding by belongings.

Dear Sir,
i have been book a dell laptop to dell india pvt ltd at the date 29-09-09 and they have been given the delivery with in 10 days and my order no 0413158 and my customer id is 856983.But there is no delivery of the laptop with in the given time duration.when i was called him they said that i can take any action against him.noe it is too late to get my laptop and it is very inconvenient to get my laptop from him
pls sir help me to get out of this.

I have purchased my specified laptop from Cost to Cost computers, Nehru Place, Delhi. Price was 40,000
then and purchased date is in December 2008, I was ensured warranty of 1 year by the shopkeeper and was asked to use DELL customer care and i was told that i would be dealed under home service provided by DELL if any warranty case occurs. Now about 45 days before i encountered an problem and i was not dealed by DELL as they said that laptop was bought from America and no warranty is applicable in India of this laptop as warranty is not transferable, and that type of warranty was not even sold in India. Now I rushed to shopkeeper[cost2cost computers] and told them the case, they though took my laptop for private technical support but no DELL warranty was provided as promised neither home service was used neither any of my laptop part was replaced as it was provisioned through normal DELL warranty, a lot of inconvenience was caused as i made regular trips to Delhi and they now even are saying that they looking after the case and they have more cases like mine. What i feel is that they are trying to exceed the warranty date and then make me off. Please help and suggest me the moves, I'll be thankful regarding the same laptop bill is attached below.

Thanking you
Madhav

My promlem is whenever i connect my charger to the lappy...instead of charging the battery it goes to the AC mode even if the battery is empty....And after number of attempts it starts charging battery.....Even when the laptop charger pin is properly connected and the laptop charging the battery properly...if we turn the mains power on and off.....stilll laptop goes to AC mode....So this rules out the possibility of physical damage to the laptop pin or charger.....But the dell people they maintain itz a physical damage even without examining the laptop just over phone....Dis is pure cheating....They must atleast examine the laptop for internal damage before concluding anything....Moreover they say...there's a charging port soldered on the motherboard which is damaged.......And if i wanna get it corrected i need to replace entire motherboard....do they think people are fools???A charging port would cost me few hundred rupees....For which they want me 2 replace entire motherboard....Anyone from India with the same problem interested in filing a suite against dell people may contact me at shaikh.[protected]@gmail.com

Hello,
My company submitted my PF withdrawal papers to Bangalore PF office on 19/June/2009 . I did call PF office to inquire about the status on 20/July/2009.. As a process they confirmed it would take one month after submission of papers.......Yet i have not received my PF Amount..its been more than 4 months...would like to know the current status...the current online status appear as "PF Papers not received by this office"br...

my dvd writer is not proper worling. it is not reading properly also it can not burn the dvd or cd. some times when the cd or dvd put in the cd drive the cd or dvd can not display in the destop or the drive. and also the other problem is i have the idea net setter but recently in two or three day when i started the net the,system is restarted everytime.

Dear sir,

I am a mba student.I have paid money to buy dell's studio-14 on sep,2 through dd(indian bank) & i send the dd through courier.I have received a confirmation mail from "DEEPAK RANGASWAMY",the very next day.And i was assured by him that i will received my laptop within "7"days.But till now(october 1) i not yet received my laptop.
And now they(persons working in dell) are telling that they have stop the manufacture of studio-14. And now without my knowledge they have change my order to studio-15.If call to Mr.DEEPAK RANGASWAMY, i am receiving only voice msg that he is not available, from him.I have ordered it for my summer project(15 days). Now i finished it. I am going to start my 6 months project shortly.And now i want my laptop immediately. Due to "DELAY"&"CHANGING MY MODEL WITHOUT MY KNOWLEDGE" i need a compensation.As for compensation instead of studio-15 i need "XPS17",with the same configurations as i ordered studio-14.If you delay it further then i should take only legal action against you.

I'm using Dell studio XPS13 model note book pc. I'm having trouble in using the bluetooth adapter one touch switch on the keyboard. This touch sensor switch is not working properly. The second and major complaint is The system is getting too heated up sooner after turn on it. I couldn't hold it on my Lap for even 5 mins.

I purchased laptop model No:- Dell Vostro 1510(service tag:- J6JV2BS & Model No:- [protected]) from Growel Infotech ,Rajkot, Gujrat(a dealer of dell) on appril 2009.1year warrenty was given on the said product as discussed & agreed upon between me and deler representative be atthe time of purchase. Now AC adaptor is not working and same was informed to the concerned person immediatly.They are telling now ,it is not cover under warantee. Kindly help me to solve the said problem.

I tried purchasing Dell Laptop from their website and after all the Laptop configuration selection I submitted the purchase request but Now after 2 days Neither I have got any response from Dell nor I can place a new request for the purchase of any other laptops through their website (don't know how they track it, I have even deleted my cookies, history etc). I can't even track my previous request through account created on Dell website. Their sales service is junk. If they have such a pathetic service even before sales then I am afraid what will happen once I have given the money and purchased the product.

A customer pays somewhere between 10-15K more money just to get better service from a well known company like Dell and if this is the response they give then I will advise people to go for other cheaper brands and invest this money in getting better configuration for their Systems.

The above laptop was purchased under DGS & D rate contract with the Railway. The system has been delivered through local agent at Bilaspur, Chattisgarh.
The agent does not know ABC of laptops. He has been made the contact person for after sales support.
Even after contacting the supplies head office at Delhi , the things have not improved. The norton antivirus loaded does not get updated. The government should delist this item from DGS & D contract.
HOPE THE DELL GUYS ARE WATCHING AND LISTENING.

CONTACT NO, [protected]

My laptop is inspiron 1545. i bought it at chennai spencer plaza.very often my pc is not shutdown properly.this information appearing on window when i am booting.initially i thought some os files were missing.now i formatted my os still that problem persists. though i had 4gb ram and 250gb HDD my system is hanging many times.i dont no what is the problem is,i am having warranty too.so please tell me what the problem is and give the solution for this problem.

This is utmost unfortunate to write here about the Experience I had and still going through given by the DELL Service and support .

I Booked “Dell(TM) Inspiron(TM) 535s Desktop” on 2nd of July through phone payment done by credit card , with Mr. “Jatin Ahuja” Inside Sales Account Manager Dell India Pvt. Ltd. Gurgaon, India.
It was supposed to be delivered in “ 1-2 weeks “ as told by “ Mr. Jatin “ but got delayed , reason provided by “Mr. Jatin ” is some parts are out of stock , System got delivered after 22nd July ( “ More than Two weeks “) .

After that by the procedure dell people follow ,their Engineer came for the installation and discovered that there is some fault in the system and cannot be installed ,
He raised the issue by saying that lot of Items got defect and needs to be replaced (SMPS Box , Mother Board , Connection Issue ). : UNACCEPTABLE

After this I raised the issue by dropping mail to “[protected]@cms.com “ providing all details , In response to my mail got a call from “ Mr. S.Nadeem Alam “ promising me that he will be calling me in few minutes with the status of the issue . but I received no calls from any one from DELL , May be he is too busy or Customer value is no more important if money is already received , Even no person from sales/service department is calling and telling the status

Then again they raised another request for new system , new request received at dell on 17th sep 2009 , i mail from their customer site to ask for any compensation , but they refuse saying that they have no compensation policy irrespective of whtever they do or whtever customer is suffering .

Some parts of System are there and still packed and dead bacause there is no CPU delivered yet , because of the delay and Unprofessional response from DELL services/Sales department the purpose of buying the system is already gone in trash. Being a person from IT background and working in service sector we always value our customer on prior basis , but this is the worst service management I have ever seen in my Entire professional and personal life. I need to know whom should be held responsible for the lose I suffered and still going through it .

I bot a Dell laptop 1.5 yrs back though their usual shipping model. During the first yr itself the 'hinge' started coming out (it was a bit portruding) but unfortunately I did not take it seriously and therefore did not call them to fix this up. After 1.2 yrs of purchase the hinge gave up completely (the monitor in the bottom left started hanging)...the hinge was broken (in minimal normal home use...no accident/ fall of laptop). When I called them they said that I mandatorily "have to" take their AMC which cost me close to 9k/ annum.

The problem is that I have come to know that Inspiron series (1525) has this problem and many laptops have reported this issue. If this is because of Dell's faulty laptop then why should the customer pay for their faluts?

Why does DELL take back this series? What is their real value proposition?? I guess it is shameful for DELL.

I will really advise ppl not to buy DELL (I did not listen to ppl myself when I was asked not to buy Dell by existing Dell customers-frnds).

Shame on you DELL.

i have purchased one dell laptop in last year may 2008.(service tag 64tp1bs)Just after crossing 1 year i am facing some starting problem in my laptop .As i have not used my laptop for more than 2 month as i have shifted my home in july.After that when i am starting the laptop it not start .To rectify the problem i contacted dell [protected] and given payment for engineer visit to mr mohit sharma but till 9th no person visited to check my laptop.For this i again contacted 3 times to above number but they telling that payment is not received but as per citibank they have given on 2nd.again i follow on 14th then they send engr on 15 th.when engr open my laptop i found rusted base in laptop . also at moment my laptop started but he told me that there is no prob. i told him that sometime it will start and some time not so i requested him to pl keep it in observation state .but he denied. no i am facing same problem. i think i rcv defe3ctive laptop.plreplace it otherwise i will gotocon.forum

Dear Sir,
I have a Dell Laptop Model is Lattitude D520.
On my laptop, touch pad buttons are not working properly.
i want to change that touch pad and buttons.
Kindly send me quotation of touch pad, buttons and charger on my mail id- [protected]@gtlinfra.com.
Regards,
Abhishek Singh
[protected]

I have purchased a DELL computer in April 2009, which had a hardware problem. On contacting DELL for rectification of the problem, it has suggested software solutions (3/4 times) followed by hardware replacements (3 times). None of them worked and this has consumed 2 months. After a lot of follow ups, DELL has agreed to replace the system and assured that new system would be delivered in 10-12 days’ time but after picking the old system first (which is also conveyed as company policy). This has created a lot of inconvenience to me as I am not able to use computer.
My system was picked up on 26th July 2009 and I haven’t received the replacements yet even after more than a month. I have sent them many reminders in this regard but DELL is not responding and I am without computer since more than a month and facing loss of work.
DELL has defaulted on every occasion right after placing the order which include delay in delivery after placing the purchase order by 2 weeks (though the delivery time was one week), delivery of sub-standard product, incompetent advices and repair to remove the fault, delayed/improper responses every time, and now the long delay in replacement.

Installation
Cheating in Installation


This is to bring to your notice that I had purchased Dell Laptop 1310 on 28th Oct'08 (Deepawali) without Installatin from COMPUCITI.The representative of the outlet gave me the Driver and asked to install the same.But I was unableto install,once I reach home.While purchasing he told any problem related to Software can be tackle by us and for hardware,we can take the help of Dell Customer care. I called the reprsentative of the shop and explain about the Problem. but he couldn't able to do solve. Once I reach to his shop today for Installation, he told you woud be charge Rs.750+VAT., which is not at all acceptable. And moreover, Laptop is under Warranty.


I would request you to take some action as soon as possible.

Thanking You.
Anju
[protected]

the company's customer care is the extremely rude and pathetic. The spokepersons who hung up the call on me on inquiring for laptop purchase includes the names of
1. Mr. Rajesh
2.Mr. Kumar
3. John Rakesh
there were not one not two but three customer care executives who hung up on me even when you call up for purchase details. If this is the sorry state of the company's customer care before purchase then I cannot just imagine what will they resort to after purchase.

my dell laptop has been stopped working from few days .i dont know what the problem is in the laptop.
the laptop is under warranty period and there is as such no service centre for getting it repaired.
so i want a quick response in getting my laptop repaired as soon as possible as i have to face many problems.so i would be glad i[censored] look into the mater and send your service man as soon as possible or else provide us with the tollfree no. for the service on the id as provided above