Dell India Complaints & Reviews

Hi,

I have purchased Dell inspiron 1525 with pre-installed Windows Vista Home Basic, i want to install windows XP sp2 .
I have selected CD ROM is the first boot disk but it's not booting windows XP CD but when i insert vista CD it's recognising . please kindly help me to get install Windows XP on my dell inspiron 1525.
Thanks

Respected Sir,

I myself Mr Sriram Deshpande was traveling in train no. 1402 ( Nandigram Express) from ADILABAD to KALYAN, on 27th JULY 2009, my birth no. was 52 coach S2, My PNR No. was “[protected]”.

Train was departed from ADILABAD at 1:40 hr, till 12:00am I was awake then I slept for 3 hr at 3.45 i found that my Bag with laptop and cloths was stolen which was kept below my seat which is having my laptop.

For that I had complained to Kalyan railway police, complaint no. 272/09 at 4:30am after getting down at Kalyan 4.15 am.

I have lost my Dell laptop worth 30000 thousand, and cloths worth around 5000 also my driving license.

I am working as Sr Software engineer in Pune, the asset which I had made with great difficulty during my 4 yrs of professional life, hope you will understand my problem and do the needful. Thank you.
Hence I personally request for compancession of Rs.35000/- and oblise.


Your Kind attention will be great help for me.

Yours Faithfully


Your’s faithfully
Sriram Deshpande
flat no 13, sushath B wing,
Nr swami vivek socity
pashan, Pune-21.
Cell- [protected]

I purchased a Dell Inspiron 2 years back and I was happy with its performance for 1 year, because of which I ordered one more Laptop for my spouse.
My problems started soon after the warranty period. My system performance slowed down drastically, battery life came down to less than 10% of its earlier performance and also the Keyboard started malfunctioning.
Now, the motherboard of the second laptop has crashed at the end of its warranty period.
The company offers extended warranty for 6000Rs. This is sheer exploitation!!! Two laptops with a life of 1 year with a combined worth of 95000!!! They are also charging 18000 for replacing the motherboard.

Didn't expect this from a company like DELL - that too with both Purchases!!

i bought my laptop 1525 M62 on 15th nov, 2008 with the promises of the best service if any fault found in the warranty period of 1 yr.but i am very disappointed with the response when i am trying to get it done.the body paint of my laptop is damaged itself when it's not even a year and people from customer care are not responding to my request.i am going to take a legal action if my faith is broken.kindly do the needful.i would be obliged.

Dear Sir/Madam,

I have not recieved my PF clearance till date. The officials from Dell International Services, India, Accounts Dept say that they have submitted the details to PF dept in month of April 2009.

Kindly let me know the status immediately.

Kindly note the PF Number : KN/BN/24960/20259

Kindly do the needful.

Hi,

I bought DELL laptop (studio 1537) on Jan 27 ‘09 form a Nehru place dealer (Computer Empire). Within a week I realized that the machine had few problems like


1. Speakers were of poor quality,

2. Its WiFi used to get turn on automatically,

3. Few touch buttons were not working,

4. Few drivers were not supported by the operating system. After rebooting they used to get uninstalled.


On Feb 05 ’09 I informed DELL customer care about all these problems. After wasting few hours on the phone they said they will send a technician to my place to check further. Technician came on Feb 11 ’09. Without seeing the machine he said he has to format the computer. I told him if the problem was so simple I could have done it myself. After talking to him for few minutes I realized that he doesn’t have any clue what is wrong with the machine. He left, and I was stuck again.

The very same day I e-mailed DELL about what happened. They replied back on Feb 13 ’09, telling that they will check the matter and will contact me on Feb 16 ’09. But they didn’t call back.

On Feb 17 ’09 they e-mailed saying they will send some senior engineer to re-check the laptop. But they sent some other engineer of the same rank and same knowledge. This engineer said this machine cannot be repaired it should get replaced. I got very disappointed as replacement ETA time was 1 month. I agreed, as I had no other choice.

On Mar 2 ’09 they started to process my complaint and for the replacement.

Then the DELL person with whom I was in touch, Mr. John L, suddenly disappeared. He didn’t reply to any of my emails. On Mar 17 ’09 he mailed back saying that he will call me today, but he didn’t. And again he got disappeared. I mailed Ms. Deepa Maria, another DELL employee. Maria mailed back saying she will look into the matter, but she also disappeared. On mar 26 ’09 I again sent her a reminder mail and copied it to John as well. Finally she called back and arranged for the pick-up of the machine. They picked-up the machine on Apr 06 ’09.

JUST TO PICK UP A FAULTY MACHNE IT TOOK DELL MORE THAN A MONTH.

I asked her if she could get it deliver it to my place and not to the dealer, she told me that’s not a problem and took my home address.

I received a mail on Apr 20 ’09 from Maria stating that the machine would be delivered to me latest by Apr 21 ’09, But I didn’t receive anything, I tried calling up Maria number of times but nobody answered, I called up customer care and they kept me on phone for hours without a remotest idea about my machine, finally I mailed back to Maria stating the inconvenience that is going and to my shock I got a reply attached along the receiving receipt from the courier company (Blue Dart) telling me that I’ve received my machine which I didn’t. the customer care even tried to suspect me as if I was lying about the delivery..

It took them the whole day to tell me that it was actually delivered to the dealer from whom I bought the laptop. They flatly refused to get it deliver it to my place. As this conversation was on phone they very conveniently said they haven’t made any such commitment.

After all this harassment I got my machine on Apr 25 ’09 collected from the dealer. The moment I opened the box I realised it was not the same model which I was having earlier. This new machine had less features as compared to the previous one.

On Apr 26 ’09 I mailed them asking explanation to this, but nobody replied. I forwarded that mail to all the id’s I had of DELL employee and the customer care as well. But nobody replied back. On may 05 ’09 I again sent them a reminder. Two days later Maria mailed me saying that Karthik is dealing with the issue and he will contact me back soon. But he did not mail or called me back. On may 8 ’09 Karthik mailed me saying they are checking with dealer if any old machine is available with them, they will replace this laptop with it. I could not understand what they were doing.

Later on, they explained that the machine they sent me is a higher version and the one I ordered was older version.


I had Studio 1537 and DELL gave me Studio 1555
It doesn't have any touch buttons (previous one had)
It has just 3 USB ports, where as mine was with 4 ports
No remote control is given with this machine
There is no keyboard back light
There is no light for Number lock or caps lock
No on/off button for Wifi

But none of the DELL employee could explain me how this new machine is a higher version.

THEY DIDN’T EVEN ASK ME OR INFORM ME ONCE BEFORE SENDING ME SOME OTHER MODEL.

As my work was suffering I had no choice I had to use the machine. I started working on it. On 6 May 09 it stopped working. It got turned off and did not reboot. I called customer care and complaint about it, after 1 n half hour conversation the executive was convinced that this problem cannot be solved on phone and he has to send a representative to my place to replace the hard disk. I LOST ALL MY DATA.

And still the customer care executive could not explain what the problem was, as he wasn’t sure. Next day a technician came and replaced the hard disk. As soon as he left the place the machine again stopped working. Next day I again called customer care. Once again it took almost 2 hours to convince them that this issue cannot be solved on phone and they again sent their technician next to next day. This time he replaced the hard disk and RAM as well. The machine worked for 2 days and again stopped working.

I again mailed back to inform all your representatives. But none of them turned up.

After so much mental harassment they again were not concern about the problem. Only after a long debate and coercing the dell executive now says that you will replace the system. But they would not give me the original model I had since dell had stop making that model, nevertheless they had refused me to provide me with the machine that had the features from the model that I bought and neither are they ready to compensate those feature for anything.

DELL has already given me two defected machines. Now, I have no trust on this brand. And have no trust on their services either.

I don’t think that DELL ever gave me new machine. Both the machines were some second hand laptops. I couldn’t use those laptops for more than 2 weeks,

I’ve also mailed them a notice that I would go legal if they do not either provide me with the same machine or refund me back my money. Even to the notice they had plainly replied that they cant help me and they cant provide me with the machine having those features.

its been six months that i had spended money but have not received any sorted benefit from it. Dell should either provide me with a machine that has got all the freatures for which i spent money or they should refund me back.

as i have purchased dell studio 14 laptop from vijay sales ghatkopar on 17.02.09 few moths later it was given for the repair in hubli on date 04.05.2009 & they replied that the laptop cannot be repaired it will be replaced with new but still today iam not getting my laptop back
dell studio14 tag no ; 1435 s/tag-hc2w2bs
case no ; 2096840
date; 4/5/2009
purchase 4rm vijay sales ghatkopar invoice no 13-gtk02-9sicd 395 date 10.02.2009
name ;chandraprakash s gandhimutha

thanks

chandraprakash

sir,
i have purchased my dell-14 on 14 june 2009.within a week its charger stopped working. i hav been trying since then o n the caustomer care number of dell but it is not responding. most of the times it is busy. i m fed up after trying it several hours thousand times. pleae do help me... i want it to be replaced as soon as possible.my work is getting badly suffered.

details oh my laptop are--

dell studio 14
sevice tag- 6H6B3BS
express service code-- [protected]
model no.- PP24L
DELL LBL P/N- R458C A00ICC

MY PERSONAL DETAILS-
EVAGOYAL
B-108, JIGAR COLONY
MORADABAD (U.P.)
MB- [protected]

PLEASE HELP ME.

Hi

My name is Gurpreet. I'm an ex-employee of DELL International Services, Gurgaon. I had filed for my PF back in the month of March and according to the official body handling the accounts in Dell, he had filed for the same with the PF Office, Bangalore in April itself.

When i dial the numbers for the PF office, they are out of service and when i write mails to "The Commisioner" for the Regional Office, i dont see any replies coming.

My Account # is: KN/24960/31784

ANY HELP IS APPRECIATED!

Regards,
Gurpreet

Dear Sir/Ma'am,
I recently purchased Dell Studio 14", i placed order at Dell, Croma, Hadapsar, Pune. Mr. Mohsin Salim (Rep Code: - BAZA2AAG) helped me for the same. He promised me that i will get a Bluetooth Mouse with the Laptop in offer, but when the Laptop arrived it was having simple laser mouse instead of Blue tooth mouse. Because of that offer only i booked Dell, else i would have gone for some other laptop. Before placing the order, I also got a call from Mr. Dipan V Damani, Inside Sales Account Manager – Dell India Private Limited, Banglore. He asked me to place order with him because the Dell, Croma, pune, will not be able to give Bluetooth mouse offer, only he can give. Then i confirmed with mohsin and he gave me in writing on order confirmation form that i will receive a Bluetooth mouse, along with the noise isolation ear bud. The Ear bud has arrived but the mouse is simple one, not blue tooth mouse. I have emails of Mr. Damani's offer and copy of Mr. Mohsin's Order confirmation letter. Sir please help me know why dell is not giving the promises even if it is given in writing. I mailed and compalined to local outlet and on Dell website but they are not even responding to mails. Even after spending Rs. 46, 000, i am not able to use the Laptop.
Thanks and Regards
Ashok Verma

Last August 8th, I purchased a refurbished Dell Inspiron following an email from Dell about great discounts on refurbished laptops. We received the laptop and were very pleased. After about 6 months, I began to notice problems with the touchpad, sometimes under responsive and sometimes over responsive.
When I contacted customer service, I was told that their records on this computer indicated that it was owned by someone else and could not assist me or give me any specific information. They could only help me if I had the ownership name which I did not and they would not give me. I finally was able to find someone who first understood the problem and wanted to help enough to address the issue...or so I thought. I was later told that I could not get warranty assistance because the system was originally sold outside of the United States! A few months later when ac adapter problems started I found out that the problem had not been fixed but the woman was able to make the changes and I was able (last week) to get the ac adapter replaced which initially worked but never charged to 100%. I was also sold an upgrade on the warranty told that I could get 5 years for $256 which was just too good to pass up. Today I found out that that was a mistake and the warranty I bought not only expires in July 2013 instead of 2014, but does not start until 2011 instead of now! The want to refund my money and sell me the warranty as a much higher price.

Main complaint is that Dell should wipe the ownership records off any computer before they sell them so that the ownership issue is never a problem. Second, any deals that dell customer service people give should be honored.

Dear Sir/Madam,

I writing this complaint after being patient for almost six months now that I have applied for my PF claims.

I applied for the PF in the month of Feb'09 and I got a notification from my previous organisation (DELL) that they had sent all the forms by April and this is now July running and still no signs of any information.

My PF account number : KN/BN/24960/2383

It's a kind request to you to help me in getting the PF. I am running out of patience now as I dont expect any firm to take this long to process any request.

Regards,

Abhilash Abraham

Sir,
Here i m sending you the details of the current problem so kindly pay a serious attention on it.
sir iam realy feedup . just tell me what to do. approx one month i suffer with this problem. will be thankful


Dull display problem.

Dell complane no.
[protected]

new complane no.
[protected]

Wipro service no.
[protected]
Service tag. D5S73BS

Complane login dt. 11/06/09

First visit dt. 22/06/09
Second visit dt. 27/06/09

Kindly solve the problem as soon as possiblr.

Regards
Tapan Kumar Parida
Srimaa computrs
Jharsuguda
Orissa.
mob. [protected]

I bought one laptop INSPIRON 1545 with service tag no.9RWD3BS and tax invoice no. 00244397 on 8 June 2009 with help of your service agent Mr.Valmiki Gowda & before placing an order I taught one more salesman on your helpline no. for consultation & he told me that if you are phasing any problem in your laptop after received it we will change it within one day and I also received Quotation from him on my email id after that I placed an order through agent Mr.Valmiki Gowda . After that I was received my laptop on 12 June 2009
After two days I was phasing some problems in it like hung, flab is lose, mouse pad is not working properly till now also & I already boot it 2-3 types . I lodged report on your help no. With case no. 2186428 that time they told me that your laptop will change within 15 days but that nobody give any response. Again I called on your helpline no, that time I taught with Mr. Abhishek and he told me that he was sending me some authorized form on my mail id but that day I also not received it after that I again logged a complaint on your site after that I received form on my mail on 24 june, 2009, and I sent it through courier with courier no.[protected] from Blaze Flash courier. And I saw on their site that you company received it on 27 june, 2009 on your gurgaon address.
After some days when I was not received a single response from your side . Again I called on your helpline no. by chance I again taught with Mr. Abhishek he told me that on Monday(6 July 2009), your somebody called and meet me and he will replace my laptop laptop but he didn’t call me next day on Tuesday(7 July 2009) I again called on your helpline no. taught with new person whose name was Mr. Vikram he told me new thing that my form was not received after that he cutted my phone . And that time I again called on your helpline no. once again I visit new person . She told me that one company person visit me for replacement of laptop but same thing was done again
Kindly see this matter as soon as possible before 12 July 2009 if you can’t so I have to take help from consumer court regarding harassment and wrong commitment with me against your company. I hope you will take action regarding this.

hi
i filled the necessary forms to withdraw pf and submitted to dell international services, mohali on april 4, 2009. my pf account no. is KN/BN/24960/31802. as per the company they have forwarded the documents to banglore pf deptt. i was told that i would get my pf in 2-3 months but i have yet to receive the amount. is there any other number other than[protected], 22216596, 22279130 for the banglore pf deptt as all these numbers are out of order and i have not been able to contact the banglore pf deptt..

I purchaced Dell Inspiron 1525 A year & a month ago(19June2008), so now my laptop is not in warranty, My Laptop was turned off for two day from 1july2009 to 2july2009, because I was out of station. Today(3July2009) I wanted to start my laptop but unfortunately the laptop was dead, I thought the battery might be low, so I pluged my laptop to dell power adopter, battery indicator was showing full (Battery charging indicator blinks when battery becomes fully charged), then I pressed power button no responce from system! no softkey LED blinking in serial pattern, no click sound from speaker on pressing power button, no boot menu, no screen! I showed it to local Dell Dealer, he checked the battery & power adopter they were OK and told "The Laptop Is Dead" and it will cost me nearly RS. 28, 000/-(Twenty Eight Thousand Indian Rupees). My Laptop is not in warranty! The warranty expired a month back on 16 june 2009. And now I am facing this serious problem. When I asked what is the reason for laptop being dead? he said "the electronic parts can fail any time!". And surprisingly most of the parts of my system where of "MADE IN CHINA" that was too bad. My friend took Compaq laptop V6100AU 11/2 year ago still its working fine, and my DELL INSPIRON 1525 IS DEAD JUST AFTER 1 MONTH OF EXPIRY OF WARRANTY! And since purchase of my laptop the Touch Pad(Alps Touch Pad) was not working good at all, I had to use Optical USB mouse(I have iBall Laser Mouse), the screen on all four corners was dim compared to central area of screen. So Its my bad luck or its due to china parts I am not able to make out. So I Wont Preffer Dell Systems For Any One Of My Friends Now Onwards, May Because Of My Bitter Experience With Dell.

Sir,
I (Narinder Sinder) have ordered a piece of leaptop from dell pvt. ltd.
dated on 24.04.09. I have already deposited full payment but still
after passing almost three months i have not recieved my laptop from
your company. The full details about your very poor service from the
begning of the first day:-
1. I have ordered a piece of leaptop from your dated on 24.04.09
through Kauli Koshi Bahatacharjee (Extension no. 6388). Before sending
the demand draft of Rs. 45300/, kali was continuously contact me but
as i deposited all the regarding money even a single time he do not
contact with me further. This was worst one to me.
2. After making a lot of efforts i have recieved a faulty laptop from
your company on 4.5.2009. There no display on the screen of laptop.
This is second worst experience with your company.
3. Regarding faulty laptop i have contacted to kali bhatcharjee and
he promimissed to me that your laptop will be replaced with new one
within 15-20 days. After waiting 15-20 days, i again contacted to kali
and asked to give the feedback to company about the service and about
kali's dealing to the customers. he warned me to late supply of my
laptop and it will not good for me for further time being.
4. Then again I contacted to Kali, he talked me to sales manager
Kartik (Extesion No. 8634). He told me that i will got my laptop after
one week after collecting my falty laptop. My laptop was collected on
13th June but stiil i did not get my laptop. When i tried to contact
to Kali and Kartik, they put their phone on voice mail box. Many time
i mail to these persons. But they will not give any response to me.
5. After trying the phone many times, i have contacted to them they
talk to me to technical spports and gives me wrong information that
you will got your laptop in two or three days and laptop has been
already sent from the company through corrier.

I have give the full details about my problem. You can think about my
position and problem to me. I have mentally as well as finacially
tortured by company .
Now i want compensation for this.

--
Narinder Kumar
Lecturer,
Department of Physics,
Haryana College of Technology & Mgmt,
Kaithal-136027 (Hr.)
E-mail: [protected]@gmail.com
contact: [protected]

Hi,
I am Rajesh Kumar.

I have brought two DELL STUDIO 15 laptop from DELL and the deal was done through one of youe executive named SARATCHANDRA GODAVAR. While negotiating for the deal he promised to give me bluetooth mouse instead of normal with wire mouse, but the delivery was done without bluetooth mouse and when I asked him about the issue. He replied to me that he will look inot the matter and reply back and since...

Dell Customer Care men Mr.Sanjay Sharma +91-[protected]Extn- 6148 ([protected])Sr Sales Associate, Dell India.Give me 9 Cell Battery Rate as Rs.7365.00, But Actual 9 cell Battery Rate is 6500.00
I asked why this my Varation At [protected]@Dell.com and [protected]@Dell.com on 15th june 2009 but still now no reply. Why Dell Customer Care this much Worst.

I have my 2 months older laptop of dell vostro series & my laptop is giving only 40 to 45 minutes of battery backup.