Dell India Complaints & Reviews

Hi all,

I booked a dell studio 15 laptop a week before.
And when i was booking that particular system. They promised me that i wil be getting my laptop within a week.
And that to its cost around 48000.
And it was urgent as i confirmed them repeatedly for my delivery as i was abt to leave to my home town.
And they also promised me that i wil be getting the laptop within a week.

But now whe am checking with the status of my order online.
It showing that date of delivery is on 17th of this month. Its almost aroun 2 weeks of time which bugs me alot.
To change the delivery address again it takes a huge process.
Also these peoples are boldly doing this type of service as no one will question them.
Infact in the dell website there is no option to log a complaint also.

And now when i am trying to cal them no body picks up the phone which makes me really crazy.
A customer should not be treated like this after paying a hard earned money.

Atlast to fnish... If you are choosing dell... Then support sucks... Try to switch to hp... This is my kind advice

We have bought a Dell laptop about 2 and half months ago. After 5 days from the date of purchase the laptop was not working. We called the dell technical service assistant and submitted him the laptop as it was not repairable here. Now since then we are regularly making the call at the dell service centre but they are making false statements that the replacement laptop has been despatched it will be recd in a day or two. But the same thing is continuing for last one and half months. Now as we are facing serious problem due to non availbility of the laptop we request you to take action against this serious irresponsiblity of the company after selling the laptops under replacement warranty. Breach of warranty and false statements from dell customer care should be punished.

Dear Sir,

I recently purchased a dell inspiron laptop from dell bangalore from a dell sales representative called bhavya g. I referred a friend to dell (who purchased a laptop from them) and was promised verbally and through an email that i will be sent a laptop bag for the referral.

The laptop bag never came and on enquiring i was told that they are short of bags and i will be sent one soon. However it has been more than two months and i havent received the bag. My emails concerning the bag are no longer being answered.

I copied bhavya's manager kranthi in the mail but she too has not replied.

I don't know if i will get this bag but i hope gullible customers are not taken for a ride by dell.

Regards,

Charles

Hi,

I am a 2nd year student of IIM Lucknow. I had purchased a Dell laptop as a part of the bulk deal organized by IIM Lucknow and Dell last year. In less than an year the battery backup has dropped to less than 50 mins. And on complaining they are very rude and unprofessional. I made a complaint on their site on 22nd July. they haven't replied to me till now. I am attaching a screen shot of my battery backup. These dell people are not helping my cause at all. Can you help me?

I have been waiting for my Dell desktop for than a month and a half. First the sales executive took more than twoo weeks to realize that they need to collect the wrong configuration which has been shipped to me. Then they promise me end of July delivery which now has been extended to Mid August. They have no sense of timing and they ship thier desktops by road from Chennai. So much for a short lead time message that Dell tries to associate themselves with all the time.

We received our laptops as part of a bulk order in which the order was for 160GB hard disk, a DVD writer and bluetooth. The laptops we recieved had 120 GB hard disk with a combo drive. On complaining, all the laptops were replaced with 160 GB harddisk and a DVD writer. Now, my laptop crashed and it was not detecting the harddisk. When I ask for a replacement, I received a 120 GB harddisk. On calling Dell customer care immediately, they asked me to send back the part, which was taken by the technician. Basically, the earlier change of parts was not updated in Dell's information system. Even the customer care guy has no idea what to do now. He closed my call with no further communication. I don't know whats going on and when will the part get replaced. My system's service tag no - is DXQQ1BS

Hi Guys,

It's a suggestion to all of you that don't purchase anything from DELL as they are doing fraud now a days and doing wrong commitment.

I hope you will get a clear picture from what i have email to dell but they are not replying of any email neither they receiving the phone they got the payment and now making fool so i will go to court but i just wanted to inform all of you about this.

Email start ...

Hi Naveen,

As per our phone discussion you were suppose to sending me the email in next 5 minutes of your manager of parts arrival on 30th of July. I didn't get any email yet And now if i am trying to call you've not receiving my calls that's really bad. I didn't expect it from you man.

I am realizing that you are not replying of my emails now a days so what should i understand. It's been [B]18-19 days[/B] today when i made the payment of my laptop and you committed me that laptop will deliver in coming one week or maximum 10 days. When i called you after [B]12 days[/B] then you told me that your order has been canceled, so is it right from your point of view that you will cancel the order without any prior notification. If i am asking you the solution right now then you gave me the two solutions that either you will refund my money or i have to go with 15inch laptop. And i can't go with any one because these are not solution for me this will be compromise for me and i am the one who is making the payment, the full payment you ask me to make than why would i compromise ?

The mistake is from your side totally, you didn't inform me about my order cancellation neither you've giving me the exact date when can you send me the laptop. You and all your seniors try to make me fool or you may be trying to fraud with me. I have called you more than 20 times yet today in last 30 minutes and you've not receiving my call even. So it's very much clear that you've lying again and again and trust me my mood is getting bad very bad.I have to go to the court now with all the details.

If you've giving me the solutions of refunding my money than i am align with that, please refund my money but remember and it should be very very clear to you that i would need my money with interest. The interest that bank gonna charge me on the EMI of the amount i paid you and the interest aprox 4000 INR.

Waiting for your reply.

My order details are.

[B]Code : 763735
Cost Centre : 21819
Search Key : IRSO2633771
Quotation Date : 09/07/2009[/B]

Thanks
M. Amir
[protected]
[email]amir.[protected]@gmail.com[/email]

DELL FRAUDE | DELL FRAUDE CASE | DELL COMMITING WRONG | DELL CHEATING:(

CHECK IT OUT
[url]https://cs.ap.dell.com/support/orderstatus/details.aspx?c=in&l=en&s...⇄

Hi,

I have purchased Dell inspiron 1525 with pre-installed Windows Vista Home Basic, i want to install windows XP sp2 .
I have selected CD ROM is the first boot disk but it's not booting windows XP CD but when i insert vista CD it's recognising . please kindly help me to get install Windows XP on my dell inspiron 1525.
Thanks

Respected Sir,

I myself Mr Sriram Deshpande was traveling in train no. 1402 ( Nandigram Express) from ADILABAD to KALYAN, on 27th JULY 2009, my birth no. was 52 coach S2, My PNR No. was “[protected]”.

Train was departed from ADILABAD at 1:40 hr, till 12:00am I was awake then I slept for 3 hr at 3.45 i found that my Bag with laptop and cloths was stolen which was kept below my seat which is having my laptop.

For that I had complained to Kalyan railway police, complaint no. 272/09 at 4:30am after getting down at Kalyan 4.15 am.

I have lost my Dell laptop worth 30000 thousand, and cloths worth around 5000 also my driving license.

I am working as Sr Software engineer in Pune, the asset which I had made with great difficulty during my 4 yrs of professional life, hope you will understand my problem and do the needful. Thank you.
Hence I personally request for compancession of Rs.35000/- and oblise.


Your Kind attention will be great help for me.

Yours Faithfully


Your’s faithfully
Sriram Deshpande
flat no 13, sushath B wing,
Nr swami vivek socity
pashan, Pune-21.
Cell- [protected]

I purchased a Dell Inspiron 2 years back and I was happy with its performance for 1 year, because of which I ordered one more Laptop for my spouse.
My problems started soon after the warranty period. My system performance slowed down drastically, battery life came down to less than 10% of its earlier performance and also the Keyboard started malfunctioning.
Now, the motherboard of the second laptop has crashed at the end of its warranty period.
The company offers extended warranty for 6000Rs. This is sheer exploitation!!! Two laptops with a life of 1 year with a combined worth of 95000!!! They are also charging 18000 for replacing the motherboard.

Didn't expect this from a company like DELL - that too with both Purchases!!

i bought my laptop 1525 M62 on 15th nov, 2008 with the promises of the best service if any fault found in the warranty period of 1 yr.but i am very disappointed with the response when i am trying to get it done.the body paint of my laptop is damaged itself when it's not even a year and people from customer care are not responding to my request.i am going to take a legal action if my faith is broken.kindly do the needful.i would be obliged.

Dear Sir/Madam,

I have not recieved my PF clearance till date. The officials from Dell International Services, India, Accounts Dept say that they have submitted the details to PF dept in month of April 2009.

Kindly let me know the status immediately.

Kindly note the PF Number : KN/BN/24960/20259

Kindly do the needful.

Hi,

I bought DELL laptop (studio 1537) on Jan 27 ‘09 form a Nehru place dealer (Computer Empire). Within a week I realized that the machine had few problems like


1. Speakers were of poor quality,

2. Its WiFi used to get turn on automatically,

3. Few touch buttons were not working,

4. Few drivers were not supported by the operating system. After rebooting they used to get uninstalled.


On Feb 05 ’09 I informed DELL customer care about all these problems. After wasting few hours on the phone they said they will send a technician to my place to check further. Technician came on Feb 11 ’09. Without seeing the machine he said he has to format the computer. I told him if the problem was so simple I could have done it myself. After talking to him for few minutes I realized that he doesn’t have any clue what is wrong with the machine. He left, and I was stuck again.

The very same day I e-mailed DELL about what happened. They replied back on Feb 13 ’09, telling that they will check the matter and will contact me on Feb 16 ’09. But they didn’t call back.

On Feb 17 ’09 they e-mailed saying they will send some senior engineer to re-check the laptop. But they sent some other engineer of the same rank and same knowledge. This engineer said this machine cannot be repaired it should get replaced. I got very disappointed as replacement ETA time was 1 month. I agreed, as I had no other choice.

On Mar 2 ’09 they started to process my complaint and for the replacement.

Then the DELL person with whom I was in touch, Mr. John L, suddenly disappeared. He didn’t reply to any of my emails. On Mar 17 ’09 he mailed back saying that he will call me today, but he didn’t. And again he got disappeared. I mailed Ms. Deepa Maria, another DELL employee. Maria mailed back saying she will look into the matter, but she also disappeared. On mar 26 ’09 I again sent her a reminder mail and copied it to John as well. Finally she called back and arranged for the pick-up of the machine. They picked-up the machine on Apr 06 ’09.

JUST TO PICK UP A FAULTY MACHNE IT TOOK DELL MORE THAN A MONTH.

I asked her if she could get it deliver it to my place and not to the dealer, she told me that’s not a problem and took my home address.

I received a mail on Apr 20 ’09 from Maria stating that the machine would be delivered to me latest by Apr 21 ’09, But I didn’t receive anything, I tried calling up Maria number of times but nobody answered, I called up customer care and they kept me on phone for hours without a remotest idea about my machine, finally I mailed back to Maria stating the inconvenience that is going and to my shock I got a reply attached along the receiving receipt from the courier company (Blue Dart) telling me that I’ve received my machine which I didn’t. the customer care even tried to suspect me as if I was lying about the delivery..

It took them the whole day to tell me that it was actually delivered to the dealer from whom I bought the laptop. They flatly refused to get it deliver it to my place. As this conversation was on phone they very conveniently said they haven’t made any such commitment.

After all this harassment I got my machine on Apr 25 ’09 collected from the dealer. The moment I opened the box I realised it was not the same model which I was having earlier. This new machine had less features as compared to the previous one.

On Apr 26 ’09 I mailed them asking explanation to this, but nobody replied. I forwarded that mail to all the id’s I had of DELL employee and the customer care as well. But nobody replied back. On may 05 ’09 I again sent them a reminder. Two days later Maria mailed me saying that Karthik is dealing with the issue and he will contact me back soon. But he did not mail or called me back. On may 8 ’09 Karthik mailed me saying they are checking with dealer if any old machine is available with them, they will replace this laptop with it. I could not understand what they were doing.

Later on, they explained that the machine they sent me is a higher version and the one I ordered was older version.


I had Studio 1537 and DELL gave me Studio 1555
It doesn't have any touch buttons (previous one had)
It has just 3 USB ports, where as mine was with 4 ports
No remote control is given with this machine
There is no keyboard back light
There is no light for Number lock or caps lock
No on/off button for Wifi

But none of the DELL employee could explain me how this new machine is a higher version.

THEY DIDN’T EVEN ASK ME OR INFORM ME ONCE BEFORE SENDING ME SOME OTHER MODEL.

As my work was suffering I had no choice I had to use the machine. I started working on it. On 6 May 09 it stopped working. It got turned off and did not reboot. I called customer care and complaint about it, after 1 n half hour conversation the executive was convinced that this problem cannot be solved on phone and he has to send a representative to my place to replace the hard disk. I LOST ALL MY DATA.

And still the customer care executive could not explain what the problem was, as he wasn’t sure. Next day a technician came and replaced the hard disk. As soon as he left the place the machine again stopped working. Next day I again called customer care. Once again it took almost 2 hours to convince them that this issue cannot be solved on phone and they again sent their technician next to next day. This time he replaced the hard disk and RAM as well. The machine worked for 2 days and again stopped working.

I again mailed back to inform all your representatives. But none of them turned up.

After so much mental harassment they again were not concern about the problem. Only after a long debate and coercing the dell executive now says that you will replace the system. But they would not give me the original model I had since dell had stop making that model, nevertheless they had refused me to provide me with the machine that had the features from the model that I bought and neither are they ready to compensate those feature for anything.

DELL has already given me two defected machines. Now, I have no trust on this brand. And have no trust on their services either.

I don’t think that DELL ever gave me new machine. Both the machines were some second hand laptops. I couldn’t use those laptops for more than 2 weeks,

I’ve also mailed them a notice that I would go legal if they do not either provide me with the same machine or refund me back my money. Even to the notice they had plainly replied that they cant help me and they cant provide me with the machine having those features.

its been six months that i had spended money but have not received any sorted benefit from it. Dell should either provide me with a machine that has got all the freatures for which i spent money or they should refund me back.

as i have purchased dell studio 14 laptop from vijay sales ghatkopar on 17.02.09 few moths later it was given for the repair in hubli on date 04.05.2009 & they replied that the laptop cannot be repaired it will be replaced with new but still today iam not getting my laptop back
dell studio14 tag no ; 1435 s/tag-hc2w2bs
case no ; 2096840
date; 4/5/2009
purchase 4rm vijay sales ghatkopar invoice no 13-gtk02-9sicd 395 date 10.02.2009
name ;chandraprakash s gandhimutha

thanks

chandraprakash

sir,
i have purchased my dell-14 on 14 june 2009.within a week its charger stopped working. i hav been trying since then o n the caustomer care number of dell but it is not responding. most of the times it is busy. i m fed up after trying it several hours thousand times. pleae do help me... i want it to be replaced as soon as possible.my work is getting badly suffered.

details oh my laptop are--

dell studio 14
sevice tag- 6H6B3BS
express service code-- [protected]
model no.- PP24L
DELL LBL P/N- R458C A00ICC

MY PERSONAL DETAILS-
EVAGOYAL
B-108, JIGAR COLONY
MORADABAD (U.P.)
MB- [protected]

PLEASE HELP ME.

Hi

My name is Gurpreet. I'm an ex-employee of DELL International Services, Gurgaon. I had filed for my PF back in the month of March and according to the official body handling the accounts in Dell, he had filed for the same with the PF Office, Bangalore in April itself.

When i dial the numbers for the PF office, they are out of service and when i write mails to "The Commisioner" for the Regional Office, i dont see any replies coming.

My Account # is: KN/24960/31784

ANY HELP IS APPRECIATED!

Regards,
Gurpreet

Dear Sir/Ma'am,
I recently purchased Dell Studio 14", i placed order at Dell, Croma, Hadapsar, Pune. Mr. Mohsin Salim (Rep Code: - BAZA2AAG) helped me for the same. He promised me that i will get a Bluetooth Mouse with the Laptop in offer, but when the Laptop arrived it was having simple laser mouse instead of Blue tooth mouse. Because of that offer only i booked Dell, else i would have gone for some other laptop. Before placing the order, I also got a call from Mr. Dipan V Damani, Inside Sales Account Manager – Dell India Private Limited, Banglore. He asked me to place order with him because the Dell, Croma, pune, will not be able to give Bluetooth mouse offer, only he can give. Then i confirmed with mohsin and he gave me in writing on order confirmation form that i will receive a Bluetooth mouse, along with the noise isolation ear bud. The Ear bud has arrived but the mouse is simple one, not blue tooth mouse. I have emails of Mr. Damani's offer and copy of Mr. Mohsin's Order confirmation letter. Sir please help me know why dell is not giving the promises even if it is given in writing. I mailed and compalined to local outlet and on Dell website but they are not even responding to mails. Even after spending Rs. 46, 000, i am not able to use the Laptop.
Thanks and Regards
Ashok Verma

Last August 8th, I purchased a refurbished Dell Inspiron following an email from Dell about great discounts on refurbished laptops. We received the laptop and were very pleased. After about 6 months, I began to notice problems with the touchpad, sometimes under responsive and sometimes over responsive.
When I contacted customer service, I was told that their records on this computer indicated that it was owned by someone else and could not assist me or give me any specific information. They could only help me if I had the ownership name which I did not and they would not give me. I finally was able to find someone who first understood the problem and wanted to help enough to address the issue...or so I thought. I was later told that I could not get warranty assistance because the system was originally sold outside of the United States! A few months later when ac adapter problems started I found out that the problem had not been fixed but the woman was able to make the changes and I was able (last week) to get the ac adapter replaced which initially worked but never charged to 100%. I was also sold an upgrade on the warranty told that I could get 5 years for $256 which was just too good to pass up. Today I found out that that was a mistake and the warranty I bought not only expires in July 2013 instead of 2014, but does not start until 2011 instead of now! The want to refund my money and sell me the warranty as a much higher price.

Main complaint is that Dell should wipe the ownership records off any computer before they sell them so that the ownership issue is never a problem. Second, any deals that dell customer service people give should be honored.

Dear Sir/Madam,

I writing this complaint after being patient for almost six months now that I have applied for my PF claims.

I applied for the PF in the month of Feb'09 and I got a notification from my previous organisation (DELL) that they had sent all the forms by April and this is now July running and still no signs of any information.

My PF account number : KN/BN/24960/2383

It's a kind request to you to help me in getting the PF. I am running out of patience now as I dont expect any firm to take this long to process any request.

Regards,

Abhilash Abraham

Sir,
Here i m sending you the details of the current problem so kindly pay a serious attention on it.
sir iam realy feedup . just tell me what to do. approx one month i suffer with this problem. will be thankful


Dull display problem.

Dell complane no.
[protected]

new complane no.
[protected]

Wipro service no.
[protected]
Service tag. D5S73BS

Complane login dt. 11/06/09

First visit dt. 22/06/09
Second visit dt. 27/06/09

Kindly solve the problem as soon as possiblr.

Regards
Tapan Kumar Parida
Srimaa computrs
Jharsuguda
Orissa.
mob. [protected]