Dell India Complaints & Reviews

I purchase a new dell laptopin which 1 year warranty provided service express no. [protected] from eurotech infosys (dell exclusive) nehru place.company tin [protected] 0n 17th june 2017 at the time of purchase. representative will not told us any thing that warranty updation will take time or days. now after purchase of 1 week my system doesn't turn on. so for support i called in dell they said your warranty is not updated. contact where you purchase the laptop. after contacting them they provide me a email n said i update the sale invoice in dell tally data on date of purchase. when i called 2nd time in dell support an ask them why my warranty is not updated they transfer my call from 1 department to another for 8-9 time and in last they cut the call. when again i call on dell support same they transfer the call to 9-10 department and in end their excutive said cut the call am not give solution

I had purchased Dell monitor through Srishti Computer solutions vide invoice no.208 dated 12/02/2016. M/S Srishti Computer Solution Has purchased monitor of Dell bearing serial no.-S/N-CN-OMMK[protected]D-G2KB from M/S Sai Computerr vide its invoice no.-SC/RI/15-16/503 dated 12/02/2016 bearing VAT TIN [protected].
About 2 months ago a thin black lining appeared across the screen.Then I reported to the seller who replied that he has placed a complaint to Dell technical staff who would contact you, but nothing could happen. Later on on 21/06/2017 I lodged my complaint on Toll Free no. and in response of which Mr. Praveen Kumar got my complaint registered as Dell Technical Support. SR:[protected]. As per email instruction of Praveen Kumar, I mailed Photo of front and back view of monitor affixing slip containing serial no. of complaint, name, date and time., scanned copy of invoice, complete address with PIN code.
On 29/06/2017, Mr.Raghuraj A member of Technical support Team again demanded back view of the monitor and copy of invoice bearing VAT TIN. I again complied the requirements on 29/06/2017. But it could not satisfy the technical support and on 01/07/2017, Mr. Hari Kumar, again demand photo of back view of the monitor after removing cables and original copy of invoice bearing TIN. I again sent photo of back view as desired and copy of invoice bearing VAT TIN..Now I request that you please send a technical staff to my residence to examine the truth that the monitor purchased by me belongs to Dell and I am the right complainant. Kindly do not harass customers without whom no company can flourish in future. Now I am feeling harassed.

Sir,

This is one of the customer using your dell product, who was got pmyj unemployed scheme loan. He gave ordered the product of 4 system. It was ordered on last december 2015 for dell vostero slim tower 3800 desk top pc.
But the dealer has supplied the dell inspiran 3647 model system. Only one system delivered.

The dealer name is eson international, kundrathur, chennai - 600069.

That dealer was cheated, with out supplying ordered goods, since 2 years. What is the procedure to control the dealership. While supplying the materials he has not given any supporting instruments like activation key to open the system. So that we can not open like windows and excels.

Is there any choices to open activation key from your side. My mobile number is [protected] & [protected], our mail id is [protected]@gmail.com, [protected]@yahoo.co.in. Please reply us to open the activation key.

For your reference we are attaching the xerox copy of quotation what order we are given actually.

Also we had given legal action against with him.

I bought this inspiron 5567 on 21st of this month and within a week i observed pixel flikering on my screen and blue dots everywhere when i updated my graphic amd card from the dell official site, moreover there is issue with the touchpad as it stop responding to clicks sometimes and brightness keys stop working too, i called customer care and they sent me some graphic drivers as soon as i installed them the lappy it showed me errors and went into reset mode, i let it reset completely and then windows wasnt perfectly installed or some issues due to which my lappy went too slow so i took it to the service center in andheri west, mumbai and there after they diagnosed they informed me as the software is working fine and hardware is having issues specifically the motherboard and as i called customer care he said if there is a hardware issue detected by the service center they shouldnt repair it and i should inform customer care again as they will replace my complete system in some days, as its a policy of 30 days after purchase please do the needful because its just been 8 days today and im not with my system which is quite a problem as i bought it in an urgency and now a faulty piece has ceased my work totally so i want dell to replace my system asap as its quite expensive and this is not what i expected from dell.

Hi,
I have a 3 yr old inspiron all in one computer and it's not working now.
I have tried their local service centre at kadavanthara kochi, but they denied the service.
Their call centre no is always busy and works only from 9 to 6

I am unable to contact any one in dell through email.
Pathetic service and i am thinking to go to consumer court now
Can any one suggest a better idea.

Thank you

Sir/madam my order no.[protected]
Mane dell ka p2418ht 24" touch screen monitor compuindia se purchase 27th may ko kiya he. Lekin abhi tak compuindia ke pase delivery ki koy bhi information nahi he. 30 day's hogaye he lekin kuch bhi information delivery ki nahi he. Aapke customer care +91 [protected] ka bhi kitni baar contact kiya lekin vo bhi meri help nahi kar rahe he. Compuindia vale bs yahi answer de rahe he aajayega tab mail kare ge lekin kab. 30 day's hogaye he. Lead time aapne 3 week ka kahaa thaa.
Pls help dell

I went to the above service center to service my dell inspiron model 4010. The charges collected are 1. Laptop keyboard rs1857.14 2. Laptop speaker rs1714.29 3. Service charges os reinstallation rs.500. Immediately with in 10 days the system was not switching on. But they have charged me an exorbitant charge of rs.3800.00 for laptop mother board service charges. Please confirm that all these charges are really correct and approved by you

D/sir
Bsnl telecom factory alipore has recently procured 27 nos of dell desktop pcs through gem portal e-marketing system.

M/s hilson technlogies has supplied above mentioned desktop pcs. Out of which one desktop pc is giving trouble. Os is not operating.

Desktop service tag-6s2qxh2, express service tag-[protected],
Mfg date[protected]

Kindly send your service engineer to sort out the problem as early as possible.

B vasant rao
[protected]

Hello team,

I have purchased dell inspiron 15 5000 series (Intel)-5567 laptop on 21 nov 2016 from dell authorized store in us.

Configuration: 1tb, 16 gb ram, intel i7 processor, windos 10
Price:$944.93
From 1 year hardly i have used not more than 15 days. I have not even used 10% of storage. But laptop is very slow. When i open google crome it takes 1 min to open, when i try to open any photos it takes more time.
I have contacted couple of dell authorized centers and did some changes but no luck.

Finally dell performed some hardware testing and they all are fine. No issue with hard. Conact windows 10 tea.

I called to window 10 team counple of time and they checked, they did reset of the os. But no luck
Micro soft l1 team forwarded to l2 they checked they are telling no issue in window.

I am in full of confusion as well as i have been really frustrated by the dell service. Wasted mony almosyt 1000$.

I am looking for two options
1) to resolve my laptop issue
2) replace my laptop

Please help us.

Thansk & regards,
Chiranjeevi k
Mobile no:[protected]
Kampilli. [protected]@gmail.com

Purchased Dell laptop on 6th July 2016 Model No- Dell Insp3558 Service tag no DK4MB82.
Within four months of purchase laptop was not rebooting after the service again now the same problem persists, now it is in service centre for repair.
Please find attached bill copy for your ref.
I am not satisfied with the product just within one year I am facing frequent problems not able to use it, all my data is getting lost.
I need a replacement for this product or need assurance that this problem does not accour again.
I am reaching you because of my frustration looking forward for a genuine resolution.
Thanks -Shreyas -

I purches a dell laptop with windows8.1 lincence copy and i when i want to reinstall again windows8.1 they does provide any link or they does not provide product key and when i call to dell customer hi does not provide proper sevice hi tells i[censored] want windows 8.1 you then you pay for it but i dont understand why im pay for it becouse i allready pay 8000 for licence copy..
He say download windows 8.1 from microsoft site single language but you can download all other copy which is not a lincence copy only link which is to download is not open these link gives every time error when i call to dell care he says me i can help u to downlaod link but u want to pay for it...

I purchase laptop about one month core i3 6th generation dell inspiration 5559 its playstore did not work and below the arrow key it rises (Ful gaya hai) above. I call to coustmer care but they are say these system have no warrenty. But warrenty will be mention in invoice please help me. Iam purchase laptop online
Dell inspiration i3 iam purchase laptop online in pune city. I have no knowledge about the online shoping fraud so iam come on this way
My contact no-[protected]

I placed an order for dell ultrasharp u2415 24" monitor on 22nd may 2017. Although i did the search on the dell website, it routed me to compuindia.com website instead at the time of purchase. I made the online payment and in the order successful page, it said that product will be up for delivery on the 23rd may (That made me happy & took a screenshot). But when i didn't receive any further details on shipment, i contacted compuindia.com's support via email. They said that this product has a lead time of 3 weeks (Which means i must receive my delivery within 3 weeks). So i mailed them again asking them about my order status - since i have prepaid the order, i have the right to know at what point is my order stuck at the moment. As expected, these people couldn't tell me that and reminded me that it has a lead time of 3 weeks.

So, i waited until 3 weeks pass and then contacted them again and to my surprise, compuindia's staffs didn't have a hint when my product will be delivered. They started passing the blame on dell (Which i believe is true). But they also reminded me that they are just a shipping partner for dell and nothing else. Well played! Good way to cheat customers and keep them waiting. Now the customer has no clue who is the real culprit and if they wish to take action, to whom they should hold responsible. Is it dell or compuidia? If you ask me, this is a big scam run by dell and compuindia.com together.

I have got enough reason to sense a fowl play here. So, i will be taking legal action against dell and comuindia.com and ask for a huge compensation unless they apologize for their malpractice and keeping customers in the dark. This complaint is for the rest of the world to know how dell and it's partners work in india. Complete cheats!!!

My ps2 mouse is not working. Pls call me [protected] if any requir more detail.
We have complain befor 2 month but still it;'s not resolve and not replace my mouse by dell team. Pls clear on imidiate basis
And visit on bellow adress.
Tci express plot no - ss/344, thane - belapur main road, near bhushan hotel, rabale naka, rabale. Navi mumbai - 400701

Hi my self dilpreet singh. I have dell ultrasharp monitor (Dell u2413) but now a days i am facing no display problem in monitor. It is totally black.
I bought this monitor in september 2013 with 3 yrs warranty with the cost of around rs/- 28, 000. But no warranty is expire and i called to dell for register a complaint but dell is deny to register for complaint they told me we don't register complaint after warranty void but i told i am agree to paid service.
You visit and repair the problem and i will give you charge for the same.
But dell is not agree with this.
But i have all brands equipment so all brands give service after warranty void but dell is deny for the service.
I faced very bad experience with dell.
I will never purchase any item of dell in future.

Myself alok kumar went to dell service center at andheri (W) on 10 jun 2017 at about 1500 hrs with express service code [protected]. After getting tocken no 21, i handed over my laptop to mr. Rajkumar yadav (Dell personnel) for check up. After 10 min he gave me back the same. When i tried to log in but it was failed & found that the keypad not working where as it was working properly before 10 min. Before resolving my problem, he kept my laptop aside and called other customers to submit their articles. Then i ask him to resolve my issue first, but he denied telling me that it will take 4-5 days to solve the issued. I am very upset after facing such a rudly behavior person.

Kindly look into the matter and take appropriate action against him and revert me.

Regards,

Alok kumar
[protected]

I got my laptop on 06th juje from dell service center at sector 14, gurgaon.

I regret to tell you that one problem is resolved & another creeps in. Before handing over the laptop the speaker sound was interrupting, but after receiving the unit the interruption is resolved but the sound of my speaker is considerably reduced; i can not even listen to an audio when a video is running.
I'm very much dissatisfied with dell service. The service provider was not able to provide any kind of support in this regard.
It seems i haven't really made a wise choice of buying a newly launched laptop.
I don't how much importance dell give for customer satisfaction. I need an immediate solution as i have wasted a lot of time on this.
Apparently, they provided me a tracking no:[protected]-31466736; but there seems to be no response from either end. The real sufferer is me here.
A lot of my personal works is being hampered by this issue. Hence, need proper support to resolve this matter urgently

My son purchased your dell brand desktop computer in 2016 from delhi. This computer shifted to kerala. The computer normal working is ok but internet wifi connection is not stable i. E. Internet connection comes and immediately gone. So i am unable to work and use of this computer is suffering.
I request you to provide technical person to solve this problem.
My address is cm thomas, chelliyil house, erumakadu po, pathanamthitta dist. Kerala - 689532, mob. [protected]

Ms programs like ms outlook, ms word and ms excel are not working properly
1. Ms word does not save content entered
2. Mails from ms outlook gets deleted without any command given
3. Excel is also not working properly

All the three programs tittle bar entitles :
Product activation failed

While opening ms word the following message appears:
Microsoft word has stopped working.

On second attempt to open it the following message appears:
Word failed to start correctly last time. Starting word in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some function may be disabled in this mode. Do you want to start program in safe mode?

When we click yes, the word doesn't operate while when we click no the data content does not get saved.

Do reply with a solution for the above issue.

We have recently purchased dell window 10 pc.
Our pc details are as follows:
Model :dell 3059
Cpu : c13-6th
Ram : 4 gb
Hdd : 1000
Odd : yes
Graphics : intel hd
Os : w10 +ms

I have purchased Dell Inspiroon 5577 laptop on 27th May 2017, (price 73000) from Gurgaon.
But, after only 1 week of purchase, I am having significant performance issues in the same; the laptop is taking too much time to load, even simple functions take to much time to open, system freezes & neither keyboard nor touchpad is accessible at that moment.
Most disappointing of them all is the speaker goes off suddenly; no audio can be heard when anything is streamed or played on the laptop.
Moreover, the customer care executives were very efficient in delaying providing necessary solutions & keep saying that, "keep patience-we will not let your money be wasted."
It is very upsetting to witness such level o[censored]nprofessionalism from such big company like Dell.
In future, I'll definitely not buy any product from Dell India & refrain others from purchasing the same.