Dell India Complaints & Reviews

Case number:[protected]Service Tag #B2KQG12)

On 13th of April, a technician came to change the motherboard of my out of warranty Dell laptop, which had arrived by courier and for which parts and service I paid Rs15, 000.

After a few days, I opened the laptop to start transferring all the data from my temp laptop to my now repaired Dell. I soon noticed that a few things were now very wrong. After the "repair", the following two things are now defective:

1. the back lighting of the keyboard no longer works.
2. the brightness of the screen keeps of going up and down without me giving any instructions. It fluctuates.

I called Dell a few days later to complain. I was told that I could book a new technician and part and that it would cost me Rs3000. That the guarantee was for the motherboard!!! You can image the shock. I can't believe that I am being asked to pay for this. Dell technician comes and breaks my laptop, and I am asked to pay for the repair!

I asked to place a complaint and the Customer Service person told me someone would call back within two hours, which never happened. I asked for an email ID where I could complain and they replied that there were no email id for complaints. Thus it took me a while to find where to send this.

Another non-Dell technician told me that the wires connecting the main body to the screen are extremely fragile and it's common for things to go wrong when opening a laptop.

What is also unbelievable, is that things keeps on going wrong with this supposedly high end laptop that is not even two years old. First the hard drive crashed in December. Then the motherboard in Feb. And now this. What next...?

This is my first Dell laptop. Previously, in order, I've had: IBM, Compaq, Toshiba, Toshiba, Vaio and now Dell. All my previous laptops lasted 4 years minimum without any trouble. This one from Dell lasted only 18 months before everything started to go wrong.

I hope you'll take adequate actions to sort this out and get my laptop back in order: the back lighting of the keyboard and the fluctuating brightness.

Thank you,
Anna Balikci

Hi sir,
My dell laptop's (Inspiron 13, 7000 series, service tag:3d5lh52) keyboard has been short circuited. Its touch screen is also not working properly. But everytime i visit local service center of dell, they do not help me properly. Everytime they say the would contact me when they will bring new screen, but then they just froget about my complaint. They didnt even register my problem. Please look into this case..

I had purchased Dell Laptop (Vostro 3558 I3 4th gen 1Tb 2GB W8 CC Black) in the name of Yogesh chauhan on June 8, 2016 from Vidur & Co. Pvt Ltd in Nehru Place delhi having service tag 41VV262. Currently my DVD Writer is not working so i reached to customer service Support and they said that my laptop warranty is already expired on February 2016 but I purchased laptop on June 8, 2016. My bill is not updated online as per Customer Support of dell, they said they will help only after the Bill gets update online on Dell. So Please help me in this as my warranty is going to expire soon...

I purchased my laptop about two years ago. After free upgrade from windows 8.1 to windows 10 after a few months its started slowing ultimately the OS crashed. I used Ubuntu for while but due to lack of many softwares I switched back to Windows. Once again it crashed as usual. So I visited a Dell Outlet (Address: New Nallakunta Main Road, Tilaknagar, Hyderabad - 500044). The retailer's name was Azeem (Phone number: [protected]). He took my laptop for servicing and charged 800 for that. The problem is stated was Windows 10 wasn't compatible for my laptop. He again install 10 and stated that the problem was solved. Just in a day the OS crashed again and when I went back he took the laptop and next day he said that there was problem with my HDD and changed the HDD which costed 4500. After one week the OS crashed again. This time he stated that there was problem with my Graphic card and it needs to be changed. I asked him if he could repair it and he said no once and later spoke to the technician and said that he would try. He kept the laptop for a week and charged 2000 for repair. Now after 3 weeks once again the OS crashed. The first retailer Azeem fled the store and a new guy was there when I again went back with my father. This new guy shows no respect and he in return started shouting and arguing with me and my dad. He even stated as I quote " Nuvu matladatam rechukondi" translation "You first learn how to talk".

So I hereby request you take an immediate action againt the store owners.
Here's the address of the service center:
CHEMIT Enterprises
address: Shop no:10-3-273/5, Opp Sarojini Devi Bus Stop, Mehdipatnam, Hyderabad- 500028

From:
Keshav B

This is dist labour officer, puri, odisha actually sir my new office computer does not start still 4 month but i am contact your customer care executive but those people are not cooperate properly till date. so that i am highly displease your customer care executive please solve my problem as if possible please.when i am start my computer it was just showing automatic repair - diagnosis your pc then attempting to repair.

As emailed to '[protected]@dell.com'

I have 1 dell inspiron 3542 laptop. Some days back i noticed that it was not charging & the battery indicator shows battery not detected. When i phoned dell support at 7 pm on 9th april 2017 i was asked to contact in their working hours which was told by them to be between 9 am to 6 pm. Next day i. E. On 10/04/2017 i contacted them with my complain no.[protected] & deputed one technical persons also to understand their instructions. According to them there was some problem in charging port. However after doing some juggling with bios etc. As per their instructions, finally the battery was detected & it began to charge. Now since my laptop is under warranty as it is with in 1 year of purchase - i wanted full time solution but was surprised to find 1 invoice from their sales division amounting to rs.5000/=. On protesting i was told that since the battery is not completely down but the port is loose it is not covered under warranty?.

The laptop functioned normally from 10/04/17 mid afternoon till 14/04/17. On 15/04/17 the battery indicator flashed ‘plugged in not charging’. I contacted again dell support over the phone & again run diagnostics as per their instructions –now this time it flashed battery – the battery is reaching the end of its usable life with error code[protected] & validation code 70409. Now the person at the dell’s support end told me that since their tools are not working he can not provide me a complain no. & i should call again tomorrow i. E. On 16/04/17 & inform the support staff about the error code & i would not be subjected to run diagnostics tools again. Promptly i again contacted dell support on 16/04/17 in the afternoon but was surprised to be told that their tools are down & pls. Contact again after 2 hours or tomorrow to get solution. I dialled again on 16/04/17 itself in the evening & the support person after hearing the problem first promised to send the engineer with the new battery & asked me have the purchase invoice ready so that the engineer should check that it is within 1 years warranty which i promptly agreed. Now suddenly the person said to me that he is restarting the tools & if possible he will give me the complain no. Otherwise i would call next day for doing the needful. He asked for my express service code. On feeding the same his entire version changed & he told that there is no battery issue but - “it’s a loose port issue due to uses”. Now see my laptop is in 1 year’s warranty and it is used 2-3 times a week in my home it is beyond my imagination that since it is used & its a loose port issue as per your personnel’s explanation so it is not covered under the warranty. Then whether it denotes that dell laptops should not be used at all - otherwise warranty would be void?. I also emailed the mobile snapshot of battery error code to “ [protected]@dell.com” but never got any reply.

From the above narrative it gives a idea that since my laptop is with in 1 year’s warranty, you do not want to attend it free of cost. No engineer was ever deputed to check the laptop once. The battery problem error code was completely ignored as it did not suited you. Now such a practice does not suits a company like dell’s reputation & i humbly request you to look into the matter & sort out the matter other wise i would be compelled to take up the matter with higher authorities/social media/consumer forum etc.

I puchase dell inspiron 15 3542{470}, i3/4gb/1tb/dos, s/n# 27bnp52, y561524uin9 in the name o[censored]mesh lalwani on[protected] from suntronic computers {g-3&4, s. S tower new coloney janti market ext. M. I road jaipur rajasthan 302001 }.in my laptop speaker are not working so i reached to custmer service center and they said that my laptop warranty is over on[protected] but i purchase my lapee on[protected] so he said that bill is not updated online so please update and than we can replace the speakers so please help me in this...!!!

I purchased a Dell Inspiron Laptop on March 12th 2017 (Service Tag Number 705J0F2) which was delivered on March 20th 2017. From the onset there was no sound coming from the laptop (the normal system sounds). We tried to find out ways on trouble shooting the problem and unfortunately there was nothing we could do from our end.
We reached out to Dell customer care and after an analysis they said that the speakers are faulty and they cannot replace them even within warranty period as the software that were installed as a part of our project has damaged the speakers.
There was one software that was installed, that was also after 15 days from the date the machine started working. They are taking this ground for denying replacement of the faulty machine. When asked how they are determining that this software destroyed their hardware, they simply said that as per Dell policy they cannot replace.

My self suresh Kumar I bought a Dell inspire laptop in 2015 from dhanbad (JH).Presently I have transfered to bilaspur (CH).And my laptop has out of order since six months, and Iam going to your dell service center at bilaspur since six months, but your service center response is very pure and Iam suffering avoidness by your service center. all time he said to me I noted your complaint when spare parts will come then I will inform you but till date he didn't inform me.i have been went there so many times., inspired my laptop has not repaired to till date.
Take necessary action on your service center.
My mobile number is : [protected]

I purchase a dell laptop on 10\4\2017 which speakers are damage regarding this i complain to dell service centre to replace my laptop but they are saying they only can repair the speakers not replace this but as per policy they should replace laptop if there is any problem related to hardware. my complain no is[protected].I do not not want to repair new laptop because it is in initial days .

Hi my laptop is in extended NBD warranty but your executive and the vendor are not ready to help me on my issue regarding display. i had already attached my bill with this complaint kindly help me out otherwise i have to take legal action against you. and please take some action against the given vendor mention in the bill because he is not the person right for dell and he even frustrated from last one month that he solve my problem in a week but nothing is happens from a last one month .kindly update the status on my mobile no [protected] and my email id : [protected]@gmail.com

I Have 1 dell inspiron 3542 laptop. some days back I noticed that it was not charging & the battery indicator shows battery not detected. when I phoned dell support at 7 pm on 9th april 2017 I was asked to contact in their working hours which was told by them to be between 9 am to 6 pm. next day i.e. on 10/04/2017 I contacted them with my complain no.[protected] & deputed one technical persons also to understand their instructions . According to them there was some problem in charging port. However after doing some juggling with bios etc. as per their instructions, finally the battery was detected & it began to charge. Now since My laptop is under warranty I want full time solution but was surprised to find 1 invoice from their sales division amounting to Rs.5000/= . On protesting I was told that since the battery is not completely down but the port is loose it is not covered under warranty which is beyond my imagination. Since my warranty is set to expire in this month itself I am feeling helpless & anguished over such unethical practices adopted by a reputed co. like dell india. My express service code no. is [protected]. pls. help

Dear sir,
To day i had place order for purchase of battery of my laptop insp 7348 tag 6hmpd32 after making discussion from the official of banglore. But after making payment rs 3800.00 i wanted to know the expected delivery of battery at my address then he told me that it will take 7 to 10 days. Then again wanted to confirmed that whether as per the discussion service engineer will install the battery in my laptop then he replied that no, engineer will visit only charge basis and there is no service centre of dell at ranchi. Sir i had never expected this type of cheating type deal from a international brand company. The very funny is that the different person were replying different ways of a single query. I became afraid that the battery may also be not genuine. As discussed from the first person and approaching up to last person it was concluded that they are doing dirty joke with me and irresponsible behaviour. If suitable immediate action is not taken then i will highlight this matter and may proceed for legal proceeding.

My service request reference number is[protected] and Service tag is 7B7GTS1.
Dell is not resolving my issue although I have paid the heavy insurance charge. And my laptop is still under their coverage policy.
Please help me regarding this.I called dell team several times but they did not respond.sometimes they say this is wrong department.sometimes they put on hold for long time. Very worst service.

Recently I bought a laptop from a dell store in Jaipur and after 10 days from my purchase date I came to know that the laptop was already registered to some other user previously.

I came to know about this product already registered by the ABSOLUTE LO JACK theft registration card which i got free with this laptop. And when i tried to register that card with my mail address i got an error of already registered. After that i called the dealer that the error is coming while registring reg code he told me to come to office with the laptop. Than i called the ABSOLUTE LO JACK Global Support Team, they told me that the registration code is already registered to the same laptop's service tag which i have purchased. Than I cross checked with dell warranty status at your dell India website and i found that the warranty start date is different there.

After all this I found myself cheated from your dell store outlet. I even visited him (31 MARCH 2017 6:30 PM) and he didn't behaved properly. As soon as i told him that I am fishy and feeling that he cheated me, he was so loud with his tone as if I am wrong. He offered me with the new laptop too but I was not able to trust him again. It is his shop and don't know about his own selling stuffs.That made me more fishy. He totally denied and was so rude with his tone.

That type of fraud happened to me may happen to others too.

Please help me with this thing. I m attaching original bill and lo jack card.

I had purchased a laptop on 29 march 2017 with warranty .Whene i check it online it show till 30, December 2017. [protected].pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp...⇄

Dear Sir,

Please be informed that my laptop is not working since ten days and

I already complain to dell customer care as my system was under warranty.

Dell executive visited my place and confirmed that this particular part i.e hingis are not covered on the warranty.

I then asked by Dell to pay Rs 5000 for hinges and I promised to pay the same in spite of warranty as my urgent work has been suffering a lot.

Unfortunately Dell executives blaming me that they tried to call but my entire numbers are not Reachable. However I provide them 4 Numbers but according to them none of them is reachable.

Interestingly they said that don't call our helpline numbers as they personally call to me and even not provided any number to contact with them.

Under they circumstances, they are deferring my case without any suitable reason. I don't know what else I can do for the same. I want my system to work immediately so that I can resume my most important job on my personal laptop.

Thank you once again for your kind understanding and immediate follow up.

Regards

Sonu Pal

Email address :

[protected]@gmail.com

Mobile number

[protected]

[protected]

[protected]

[protected]

I have purchased a new Dell laptop from agrasen tower vidhyadhar Nagar, Jaipur, from Dell exclusive showroom on 28.03.2017. At the time of sale the seller has made remarks regarding free printer, a bata voucher, extended warranty & cbse study CD etc on registering the product online, But even after getting it registered, I haven't got the same yet. I have also given feedback on Dell website & also have a chat with representative online but all in vain.

Pl.reply

Hi,
IN Bangalore Dolphin system technologies Un certified people doing service.

I went there for laptop testing and analyzing. the damaged that Motherboard and they can't able to find that exact problem but they advertise their engineers are DELL Certified. but they don't know how to close properly. And they damaged Keyboard cable also.First they asked me 4000 for repair.that guys told motherboard having some problem so we repaired but exact problem was LCD cable. they candle the motherboards without ESD. They cheated customers then how you give the certificate for that company

Hello I am Vaibhav Adetwar was selected at Dell networking R & D, chennai.But my offer letter is not came yet.
My Mo.:[protected]
Email: adetwar.[protected]@gmail.com
Date of interview:7/04/2016
I waited for this job since last year because i m really wanted to work with them, but this is really a too much of delay.I want someone to Look forward where it all went wrong.Because if i am selected that means i had cleared all technical and HR rounds even then why this delay..