Dell India Complaints & Reviews

I purchased a Dell Inspiron Laptop on March 12th 2017 (Service Tag Number 705J0F2) which was delivered on March 20th 2017. From the onset there was no sound coming from the laptop (the normal system sounds). We tried to find out ways on trouble shooting the problem and unfortunately there was nothing we could do from our end.
We reached out to Dell customer care and after an analysis they said that the speakers are faulty and they cannot replace them even within warranty period as the software that were installed as a part of our project has damaged the speakers.
There was one software that was installed, that was also after 15 days from the date the machine started working. They are taking this ground for denying replacement of the faulty machine. When asked how they are determining that this software destroyed their hardware, they simply said that as per Dell policy they cannot replace.

My self suresh Kumar I bought a Dell inspire laptop in 2015 from dhanbad (JH).Presently I have transfered to bilaspur (CH).And my laptop has out of order since six months, and Iam going to your dell service center at bilaspur since six months, but your service center response is very pure and Iam suffering avoidness by your service center. all time he said to me I noted your complaint when spare parts will come then I will inform you but till date he didn't inform me.i have been went there so many times., inspired my laptop has not repaired to till date.
Take necessary action on your service center.
My mobile number is : [protected]

I purchase a dell laptop on 10\4\2017 which speakers are damage regarding this i complain to dell service centre to replace my laptop but they are saying they only can repair the speakers not replace this but as per policy they should replace laptop if there is any problem related to hardware. my complain no is[protected].I do not not want to repair new laptop because it is in initial days .

Hi my laptop is in extended NBD warranty but your executive and the vendor are not ready to help me on my issue regarding display. i had already attached my bill with this complaint kindly help me out otherwise i have to take legal action against you. and please take some action against the given vendor mention in the bill because he is not the person right for dell and he even frustrated from last one month that he solve my problem in a week but nothing is happens from a last one month .kindly update the status on my mobile no [protected] and my email id : [protected]@gmail.com

I Have 1 dell inspiron 3542 laptop. some days back I noticed that it was not charging & the battery indicator shows battery not detected. when I phoned dell support at 7 pm on 9th april 2017 I was asked to contact in their working hours which was told by them to be between 9 am to 6 pm. next day i.e. on 10/04/2017 I contacted them with my complain no.[protected] & deputed one technical persons also to understand their instructions . According to them there was some problem in charging port. However after doing some juggling with bios etc. as per their instructions, finally the battery was detected & it began to charge. Now since My laptop is under warranty I want full time solution but was surprised to find 1 invoice from their sales division amounting to Rs.5000/= . On protesting I was told that since the battery is not completely down but the port is loose it is not covered under warranty which is beyond my imagination. Since my warranty is set to expire in this month itself I am feeling helpless & anguished over such unethical practices adopted by a reputed co. like dell india. My express service code no. is [protected]. pls. help

Dear sir,
To day i had place order for purchase of battery of my laptop insp 7348 tag 6hmpd32 after making discussion from the official of banglore. But after making payment rs 3800.00 i wanted to know the expected delivery of battery at my address then he told me that it will take 7 to 10 days. Then again wanted to confirmed that whether as per the discussion service engineer will install the battery in my laptop then he replied that no, engineer will visit only charge basis and there is no service centre of dell at ranchi. Sir i had never expected this type of cheating type deal from a international brand company. The very funny is that the different person were replying different ways of a single query. I became afraid that the battery may also be not genuine. As discussed from the first person and approaching up to last person it was concluded that they are doing dirty joke with me and irresponsible behaviour. If suitable immediate action is not taken then i will highlight this matter and may proceed for legal proceeding.

My service request reference number is[protected] and Service tag is 7B7GTS1.
Dell is not resolving my issue although I have paid the heavy insurance charge. And my laptop is still under their coverage policy.
Please help me regarding this.I called dell team several times but they did not respond.sometimes they say this is wrong department.sometimes they put on hold for long time. Very worst service.

Recently I bought a laptop from a dell store in Jaipur and after 10 days from my purchase date I came to know that the laptop was already registered to some other user previously.

I came to know about this product already registered by the ABSOLUTE LO JACK theft registration card which i got free with this laptop. And when i tried to register that card with my mail address i got an error of already registered. After that i called the dealer that the error is coming while registring reg code he told me to come to office with the laptop. Than i called the ABSOLUTE LO JACK Global Support Team, they told me that the registration code is already registered to the same laptop's service tag which i have purchased. Than I cross checked with dell warranty status at your dell India website and i found that the warranty start date is different there.

After all this I found myself cheated from your dell store outlet. I even visited him (31 MARCH 2017 6:30 PM) and he didn't behaved properly. As soon as i told him that I am fishy and feeling that he cheated me, he was so loud with his tone as if I am wrong. He offered me with the new laptop too but I was not able to trust him again. It is his shop and don't know about his own selling stuffs.That made me more fishy. He totally denied and was so rude with his tone.

That type of fraud happened to me may happen to others too.

Please help me with this thing. I m attaching original bill and lo jack card.

I had purchased a laptop on 29 march 2017 with warranty .Whene i check it online it show till 30, December 2017. [protected].pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp...⇄

Dear Sir,

Please be informed that my laptop is not working since ten days and

I already complain to dell customer care as my system was under warranty.

Dell executive visited my place and confirmed that this particular part i.e hingis are not covered on the warranty.

I then asked by Dell to pay Rs 5000 for hinges and I promised to pay the same in spite of warranty as my urgent work has been suffering a lot.

Unfortunately Dell executives blaming me that they tried to call but my entire numbers are not Reachable. However I provide them 4 Numbers but according to them none of them is reachable.

Interestingly they said that don't call our helpline numbers as they personally call to me and even not provided any number to contact with them.

Under they circumstances, they are deferring my case without any suitable reason. I don't know what else I can do for the same. I want my system to work immediately so that I can resume my most important job on my personal laptop.

Thank you once again for your kind understanding and immediate follow up.

Regards

Sonu Pal

Email address :

[protected]@gmail.com

Mobile number

[protected]

[protected]

[protected]

[protected]

I have purchased a new Dell laptop from agrasen tower vidhyadhar Nagar, Jaipur, from Dell exclusive showroom on 28.03.2017. At the time of sale the seller has made remarks regarding free printer, a bata voucher, extended warranty & cbse study CD etc on registering the product online, But even after getting it registered, I haven't got the same yet. I have also given feedback on Dell website & also have a chat with representative online but all in vain.

Pl.reply

Hi,
IN Bangalore Dolphin system technologies Un certified people doing service.

I went there for laptop testing and analyzing. the damaged that Motherboard and they can't able to find that exact problem but they advertise their engineers are DELL Certified. but they don't know how to close properly. And they damaged Keyboard cable also.First they asked me 4000 for repair.that guys told motherboard having some problem so we repaired but exact problem was LCD cable. they candle the motherboards without ESD. They cheated customers then how you give the certificate for that company

Hello I am Vaibhav Adetwar was selected at Dell networking R & D, chennai.But my offer letter is not came yet.
My Mo.:[protected]
Email: adetwar.[protected]@gmail.com
Date of interview:7/04/2016
I waited for this job since last year because i m really wanted to work with them, but this is really a too much of delay.I want someone to Look forward where it all went wrong.Because if i am selected that means i had cleared all technical and HR rounds even then why this delay..

Whether I buy a laptop at dell exclusive store at embassy gold links and other dell store. . .
The policies should be stable as well as the offers. .
The Dell store at Egl is offering the laptop at 80, 990/-
Along with a bag and mouse. .
Since I stay at rajajinagar, I brought it from Dell store near rajajinagar but the same laptop here is for 81, 000/- but what I receive is only a bag and the shopkeeper disagrees on giving me a mouse . .

I am not satisfied with the variation of offers across the store. . . This has to be standard. .

I purchased Dell Inspiron series laptop on 07 Apr 2016 and its warranty on support.dell.com is not updated. It's showing expired in Jan 2017. Kindly update the warranty because the dealer ( an authorised dealer of Dell- Abacus Infotech, Allahabad, UP) isn't helping me with it. I'm having some issues with the laptop and am unable to get the service. I'm attaching the invoice copy.

My laptop screen is cracked from the top and need to get it fixed under the Accidental Damage Protection (ADP) which is valid til May 3rd 2017 along with the warranty.

Now it was fixed once last year in June 2016, hence cannot be fixed untill june.

Now when i asked them how should i go about it. I got a very vague and bad response from them. They mentioned that they cannot fix it under ADP. By that time you would be eligible to get it fixed under ADP, the warranty will be over hence you need to get it inspected to extend the warranty.

I am not sure what shall i do now ?

Respected sir / madam
I Purchased the Dell Original Battery on Snapdeal online purchase.
My purchase date is 27th Jun 2016.

and today this battery is not working after mentioning Dell original battery it i.e. within one year

and I am attaching invoice copy of the same

kindly provide me good quality battery in replacement as soon as possible.

My laptop hardisk had crashed which had licenced windows installed when i bought it. i had the laptop repaired in dell authorised service centre. now my windows is asking for product key. i am not able to activate windows as i do not have key. please provide the key of the original windows which i bought.

service tag of my laptop is: 5TQ7C12
REG MODEL : P57G
REG TYPE NO : P57G001

Sir my laptop(DELLLT 3543 CI3) charging last for very few minutes .. somewhat like for 45 min .. and i just purchased it 10 months later.. so i just had a small conversation with dell customer care some months later .. he was speaking rubbbish .. .. so i request you to just check it out my problem. the same happened with my friends laptop . but his brand was HP . and the service of HP is really awesome... they sent a person personally for him and he had his laptop checked .. and its really working awesome .. so i wantt you to have a check at my laptop.. please sirr..

Hii dell me aapke laptop se poori tarh pareshaan huu bahuutt agr kahn out of 5 no, di se rating karna hoo to me mera bus chale to me mius me rating karunga...
I m mentallyy totally distrbb by this laptop
Maine jaise taise 32000 rs kharch krke mere pap ne ye laptop lliya mere teachersfaculty ne suggest kiya ki dell accah hh ar friends ne bhii meine soch kii padhai karung akuc naya accha advnace sikhunga is laptop pr pr is laptop ne meri nn suniii jab se liya hh ye laptopp me bahut paarshann ho gya huu aisa lagta hh kii laptop leta hii nii to accha rehta ar dell ki jaagn ar kcuh barand hp lenovo leta to ar jayda achha rehta
I is laptoppse tna paarsahnn ho gya kaii kai baar to gusse me mai frustation me ise todne fodne ki sochh ek baar to me is koo khare ki dibbe me hi fenk aya road pr fir loat kr aaa rha thha tho yaad aa gya papa ar mere bab kk cheagrea ki kaise mehnet se ekk eek paisa jod kr mujhe padha rahe h ar laptop dilya takii me apni engg. Ki padhai acche se kr skun ar designiing sikh sakuu to maine apne abudget me laptop liya tki desging sikh lunga auto cad etc...
But jab se liya hh miane me frusted ho gya hu isse abhi tk mujhse isse pyaar hi nii ho paya

Kunkii ye itna slow chalta hh chalte chalte hang ho jata hh chaltae chalate blink karek slpe pr chala jata hh apne ap hang ho jata hh not responding karne lagta hhh kai baar llagta hii nii kii maine asia ek mnc comapny k alaptop liyahh maine socha chlo accha laptop hh acchi peformance dega i3 4gb jaisa lagta hii nii aisa lgta hh kii mere purane p4 computre ki tarah chalta hh jisme 256mb ram hh ar 1.7 processor hh vo kharab ho gy atha to maine ye le liya
Me isko lene k pehle din se hi pareshann ho gya shuru sshrume to laga chaalo koi dikatt hogi virus firus kii to koii dikakt nii dukaan vale ne bhi k sal ki softwar ki service di thi to shuru shuru me to lag windows ki dikaat hh ho skta hh ki koadd nii le pa rhi hogi window 10 to maine uss eengineer se 8.1 dalvaii fir usme bhi kuch fayad ni mila to 7 dlawayii fir bhi kuch acchar resuk nii mila ar to ar window s10 me battery above 4 hrs chaltii hh 7 me to dhai ghantr bhi ni chl pati ar 8.1 me bhi maximum 3 ghante hi chl paati jaise hamesha dealer k paas hi leke bhagta furta laptp koo me to aparshaan ho gy atha phir kahin se kisi se ne kahan customr care ko clal kr to amiene karreb 3 mahine pehel customer care ko call kiya unhone bola jaisa unhone bola vaisa maine kiya but problem fir bhi shortout ni huiifir custoomer care se baata kii ar is douran in 3 nahino me maine kayi baar kai ghnton takk baat ki but meri samasya ka samadhan nii millanha isdoran mere se laptop chote se accident me mere se laptop corner se toot gya o unhone meri madad ki ar me thanks bolta hu... But meri slow performance kii baatrey kii problem shortout nii hii mai isme f11 f12 s brightness kam jyada krta huu to ye randomly kai baar sleep pr chala jata hhh ab to dar fir ye bahut der baaad uthata hhh ab to dr lne laga hh ki sike brightness kam jyad nn krne pr ye slep pr ya band nn ho jaye hmmm ar cahlte chalte apne aap kai bara band ho jaata h automatically... Customer care per phone lgata hu to kehate hhh ki swindows ka issue hh ar dealer pr jaata huto kehta hh ki laptop me issue hh custer care person test ki bolte h hamsha
Ar test karvane ki kehte hh to saare tst pass ho jat hhh sare testho gyehh to dikkat hi kyunn aa rhii hhh dalvayii hh ar khud se bhi window daali hh... Bus mera yahi kaam reh gay hh windwos dalo aaj drivers daalon softwares daalon ar fir do dino baad fir vohi ginti pahade ramyan phir se repeaat kro mer sang k friends ne bhi liya hh unhone to bus ek do baar hi tb se windows dal vayii hh ar unka badhiya chalta hh hamesah me hi pareshan hua huu iska power button kayi baar to kaam hi i krta 3-4 baar dabane pr to chalu hota isak toupad pad ka right click ka button dabao menu k liye to folder per autmatically doule click o jata dvd drivr bhi aise itna boodha buzurg tha ki agr dvd thodi si bhi poorani ho gi to yr read hi ni krta ar avaz ar krta upar se phir maine ye phine chamga krba diye.. Bus inke alava yhii kaam reh gya tha dat backup lo windows dlao driver daalo ar fir 3-4 din baad vohii ir se karo isme driver install kro vo bhi perfect model ar perfect windows k tb bhi sala driever insatal hi nii hota kaiyii baar to ghantonn batein ki hh customer care se kayi baar phone lagaya mere problem ka solutionn ni nikal kall hi windows dalyii thi dealer se ar ek din dhang chalaya bhi nii ar aaj shamm ko chalay to chalte chlte wutomatically band ho gya speaker nisence sound krne lage ajeeb si ar windows pr koii koii erroer type me aaya kuc percentage huii ar phir chalu ho gyaa afinaally me pareshann ho gya is laptop se ar aapko dell ko aaj maine finaalllh mesage / mail kiya me thakk gya huu windows dalva dalva k dealer k chakakr laga laga kk ar sala ek to sahram aati hh kahin semnar me isko laptop ko l ejate huye kii kahnin ye band nn aho jaye jahin ye koi problem n de de
Main dhang se is lptop ko chlaya hi nii hhh n iska koi utilization kr paya
Maine dhangs e ispe ek ya do game k alava kuch dhang chalay bhi ni hh imaages lholge to bahut der me khulti hh gaane play karoge to abhaut der me khulete hhme pareshaana ho gya is laptop ko leke mri ghanton ki pdhayii wate sho gyii kr hi ni paya ar sal meatal steress pd rha so alagg maine kahin chlo is baar shi ho jayega chlo is baar shi ho jayega pr is laptop ne apni zid ni chodiii dell ne mujhs ek ghatya lapptop diya me bahut paresahnn ho gya is laptop se ab me dell ki kabhii kisi sesbolunga bhii nii ki kabhii iske laptop computer lna me bahut parahan hua huu is lapptop se mann to krta hh sall fenkk to kua me patak aaouns ar to ar ye mail draft krte huye mujhe yedr lag rha hhh ki ye band nn ho jaye pehle jaise r nn kuch problemm aa jaye islye is maill koo drafet krte hue isko me ms word me save bhi krta ja rha huu... Bs yhii hh kii meri se is laptop ka realtion reh gya hiss comprosmise kr luu ar keh du kii khud se ki bhai dell ne tujhe ek ghatiya cheez padayi hh isse sbk sekh le arsacchi medel ye laptop ab mere ye kissi kaaam ka rha hi nii me parehann ho gya tujhse... Ab mai ise kabhii nii lunga nn kisi ko recommend karuna... Mere gharr mujhe bahut dante rehte hh kii hamare piase bekaar kra diye hmse iseme windows dalata rehta hh kuch nn kuch kharab hi ho jata hh ismee saachii delll me tujhse parehaan ho gyyaa... Maine socha nn tha ki tu itna kharab niklega tune mera bhattakaram krva diya... Agr kahinn rtingg ho rhii hogi to me ise - me ni minus infinity tk no, dooga thanky uu dell meri raaton ki nennd kharabb krne k liye itnaaa aaj parehaan ho gya itna frustation me a gyaa huu kiii itnii raatt msg likhna pd rha hhhh... Thnku dell mujhse itna khuskismat smjha mujhe parehaan krne k liyee... Haan ar aapki tag line hh nn thhank u for chisoing dell ar me bhi isse related kahnga tahknk u dell forr chosing mujhe pareshaan krne k liye... Thanku n thankuu againn... My dell model is f7f5r72
I want complete riembursement