Dell India Complaints & Reviews

This is dist labour officer, puri, odisha actually sir my new office computer does not start still 4 month but i am contact your customer care executive but those people are not cooperate properly till date. so that i am highly displease your customer care executive please solve my problem as if possible please.when i am start my computer it was just showing automatic repair - diagnosis your pc then attempting to repair.

As emailed to '[protected]@dell.com'

I have 1 dell inspiron 3542 laptop. Some days back i noticed that it was not charging & the battery indicator shows battery not detected. When i phoned dell support at 7 pm on 9th april 2017 i was asked to contact in their working hours which was told by them to be between 9 am to 6 pm. Next day i. E. On 10/04/2017 i contacted them with my complain no.[protected] & deputed one technical persons also to understand their instructions. According to them there was some problem in charging port. However after doing some juggling with bios etc. As per their instructions, finally the battery was detected & it began to charge. Now since my laptop is under warranty as it is with in 1 year of purchase - i wanted full time solution but was surprised to find 1 invoice from their sales division amounting to rs.5000/=. On protesting i was told that since the battery is not completely down but the port is loose it is not covered under warranty?.

The laptop functioned normally from 10/04/17 mid afternoon till 14/04/17. On 15/04/17 the battery indicator flashed ‘plugged in not charging’. I contacted again dell support over the phone & again run diagnostics as per their instructions –now this time it flashed battery – the battery is reaching the end of its usable life with error code[protected] & validation code 70409. Now the person at the dell’s support end told me that since their tools are not working he can not provide me a complain no. & i should call again tomorrow i. E. On 16/04/17 & inform the support staff about the error code & i would not be subjected to run diagnostics tools again. Promptly i again contacted dell support on 16/04/17 in the afternoon but was surprised to be told that their tools are down & pls. Contact again after 2 hours or tomorrow to get solution. I dialled again on 16/04/17 itself in the evening & the support person after hearing the problem first promised to send the engineer with the new battery & asked me have the purchase invoice ready so that the engineer should check that it is within 1 years warranty which i promptly agreed. Now suddenly the person said to me that he is restarting the tools & if possible he will give me the complain no. Otherwise i would call next day for doing the needful. He asked for my express service code. On feeding the same his entire version changed & he told that there is no battery issue but - “it’s a loose port issue due to uses”. Now see my laptop is in 1 year’s warranty and it is used 2-3 times a week in my home it is beyond my imagination that since it is used & its a loose port issue as per your personnel’s explanation so it is not covered under the warranty. Then whether it denotes that dell laptops should not be used at all - otherwise warranty would be void?. I also emailed the mobile snapshot of battery error code to “ [protected]@dell.com” but never got any reply.

From the above narrative it gives a idea that since my laptop is with in 1 year’s warranty, you do not want to attend it free of cost. No engineer was ever deputed to check the laptop once. The battery problem error code was completely ignored as it did not suited you. Now such a practice does not suits a company like dell’s reputation & i humbly request you to look into the matter & sort out the matter other wise i would be compelled to take up the matter with higher authorities/social media/consumer forum etc.

I puchase dell inspiron 15 3542{470}, i3/4gb/1tb/dos, s/n# 27bnp52, y561524uin9 in the name o[censored]mesh lalwani on[protected] from suntronic computers {g-3&4, s. S tower new coloney janti market ext. M. I road jaipur rajasthan 302001 }.in my laptop speaker are not working so i reached to custmer service center and they said that my laptop warranty is over on[protected] but i purchase my lapee on[protected] so he said that bill is not updated online so please update and than we can replace the speakers so please help me in this...!!!

I purchased a Dell Inspiron Laptop on March 12th 2017 (Service Tag Number 705J0F2) which was delivered on March 20th 2017. From the onset there was no sound coming from the laptop (the normal system sounds). We tried to find out ways on trouble shooting the problem and unfortunately there was nothing we could do from our end.
We reached out to Dell customer care and after an analysis they said that the speakers are faulty and they cannot replace them even within warranty period as the software that were installed as a part of our project has damaged the speakers.
There was one software that was installed, that was also after 15 days from the date the machine started working. They are taking this ground for denying replacement of the faulty machine. When asked how they are determining that this software destroyed their hardware, they simply said that as per Dell policy they cannot replace.

My self suresh Kumar I bought a Dell inspire laptop in 2015 from dhanbad (JH).Presently I have transfered to bilaspur (CH).And my laptop has out of order since six months, and Iam going to your dell service center at bilaspur since six months, but your service center response is very pure and Iam suffering avoidness by your service center. all time he said to me I noted your complaint when spare parts will come then I will inform you but till date he didn't inform me.i have been went there so many times., inspired my laptop has not repaired to till date.
Take necessary action on your service center.
My mobile number is : [protected]

I purchase a dell laptop on 10\4\2017 which speakers are damage regarding this i complain to dell service centre to replace my laptop but they are saying they only can repair the speakers not replace this but as per policy they should replace laptop if there is any problem related to hardware. my complain no is[protected].I do not not want to repair new laptop because it is in initial days .

Hi my laptop is in extended NBD warranty but your executive and the vendor are not ready to help me on my issue regarding display. i had already attached my bill with this complaint kindly help me out otherwise i have to take legal action against you. and please take some action against the given vendor mention in the bill because he is not the person right for dell and he even frustrated from last one month that he solve my problem in a week but nothing is happens from a last one month .kindly update the status on my mobile no [protected] and my email id : [protected]@gmail.com

I Have 1 dell inspiron 3542 laptop. some days back I noticed that it was not charging & the battery indicator shows battery not detected. when I phoned dell support at 7 pm on 9th april 2017 I was asked to contact in their working hours which was told by them to be between 9 am to 6 pm. next day i.e. on 10/04/2017 I contacted them with my complain no.[protected] & deputed one technical persons also to understand their instructions . According to them there was some problem in charging port. However after doing some juggling with bios etc. as per their instructions, finally the battery was detected & it began to charge. Now since My laptop is under warranty I want full time solution but was surprised to find 1 invoice from their sales division amounting to Rs.5000/= . On protesting I was told that since the battery is not completely down but the port is loose it is not covered under warranty which is beyond my imagination. Since my warranty is set to expire in this month itself I am feeling helpless & anguished over such unethical practices adopted by a reputed co. like dell india. My express service code no. is [protected]. pls. help

Dear sir,
To day i had place order for purchase of battery of my laptop insp 7348 tag 6hmpd32 after making discussion from the official of banglore. But after making payment rs 3800.00 i wanted to know the expected delivery of battery at my address then he told me that it will take 7 to 10 days. Then again wanted to confirmed that whether as per the discussion service engineer will install the battery in my laptop then he replied that no, engineer will visit only charge basis and there is no service centre of dell at ranchi. Sir i had never expected this type of cheating type deal from a international brand company. The very funny is that the different person were replying different ways of a single query. I became afraid that the battery may also be not genuine. As discussed from the first person and approaching up to last person it was concluded that they are doing dirty joke with me and irresponsible behaviour. If suitable immediate action is not taken then i will highlight this matter and may proceed for legal proceeding.

My service request reference number is[protected] and Service tag is 7B7GTS1.
Dell is not resolving my issue although I have paid the heavy insurance charge. And my laptop is still under their coverage policy.
Please help me regarding this.I called dell team several times but they did not respond.sometimes they say this is wrong department.sometimes they put on hold for long time. Very worst service.

Recently I bought a laptop from a dell store in Jaipur and after 10 days from my purchase date I came to know that the laptop was already registered to some other user previously.

I came to know about this product already registered by the ABSOLUTE LO JACK theft registration card which i got free with this laptop. And when i tried to register that card with my mail address i got an error of already registered. After that i called the dealer that the error is coming while registring reg code he told me to come to office with the laptop. Than i called the ABSOLUTE LO JACK Global Support Team, they told me that the registration code is already registered to the same laptop's service tag which i have purchased. Than I cross checked with dell warranty status at your dell India website and i found that the warranty start date is different there.

After all this I found myself cheated from your dell store outlet. I even visited him (31 MARCH 2017 6:30 PM) and he didn't behaved properly. As soon as i told him that I am fishy and feeling that he cheated me, he was so loud with his tone as if I am wrong. He offered me with the new laptop too but I was not able to trust him again. It is his shop and don't know about his own selling stuffs.That made me more fishy. He totally denied and was so rude with his tone.

That type of fraud happened to me may happen to others too.

Please help me with this thing. I m attaching original bill and lo jack card.

I had purchased a laptop on 29 march 2017 with warranty .Whene i check it online it show till 30, December 2017. [protected].pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp...⇄

Dear Sir,

Please be informed that my laptop is not working since ten days and

I already complain to dell customer care as my system was under warranty.

Dell executive visited my place and confirmed that this particular part i.e hingis are not covered on the warranty.

I then asked by Dell to pay Rs 5000 for hinges and I promised to pay the same in spite of warranty as my urgent work has been suffering a lot.

Unfortunately Dell executives blaming me that they tried to call but my entire numbers are not Reachable. However I provide them 4 Numbers but according to them none of them is reachable.

Interestingly they said that don't call our helpline numbers as they personally call to me and even not provided any number to contact with them.

Under they circumstances, they are deferring my case without any suitable reason. I don't know what else I can do for the same. I want my system to work immediately so that I can resume my most important job on my personal laptop.

Thank you once again for your kind understanding and immediate follow up.

Regards

Sonu Pal

Email address :

[protected]@gmail.com

Mobile number

[protected]

[protected]

[protected]

[protected]

I have purchased a new Dell laptop from agrasen tower vidhyadhar Nagar, Jaipur, from Dell exclusive showroom on 28.03.2017. At the time of sale the seller has made remarks regarding free printer, a bata voucher, extended warranty & cbse study CD etc on registering the product online, But even after getting it registered, I haven't got the same yet. I have also given feedback on Dell website & also have a chat with representative online but all in vain.

Pl.reply

Hi,
IN Bangalore Dolphin system technologies Un certified people doing service.

I went there for laptop testing and analyzing. the damaged that Motherboard and they can't able to find that exact problem but they advertise their engineers are DELL Certified. but they don't know how to close properly. And they damaged Keyboard cable also.First they asked me 4000 for repair.that guys told motherboard having some problem so we repaired but exact problem was LCD cable. they candle the motherboards without ESD. They cheated customers then how you give the certificate for that company

Hello I am Vaibhav Adetwar was selected at Dell networking R & D, chennai.But my offer letter is not came yet.
My Mo.:[protected]
Email: adetwar.[protected]@gmail.com
Date of interview:7/04/2016
I waited for this job since last year because i m really wanted to work with them, but this is really a too much of delay.I want someone to Look forward where it all went wrong.Because if i am selected that means i had cleared all technical and HR rounds even then why this delay..

Whether I buy a laptop at dell exclusive store at embassy gold links and other dell store. . .
The policies should be stable as well as the offers. .
The Dell store at Egl is offering the laptop at 80, 990/-
Along with a bag and mouse. .
Since I stay at rajajinagar, I brought it from Dell store near rajajinagar but the same laptop here is for 81, 000/- but what I receive is only a bag and the shopkeeper disagrees on giving me a mouse . .

I am not satisfied with the variation of offers across the store. . . This has to be standard. .

I purchased Dell Inspiron series laptop on 07 Apr 2016 and its warranty on support.dell.com is not updated. It's showing expired in Jan 2017. Kindly update the warranty because the dealer ( an authorised dealer of Dell- Abacus Infotech, Allahabad, UP) isn't helping me with it. I'm having some issues with the laptop and am unable to get the service. I'm attaching the invoice copy.

My laptop screen is cracked from the top and need to get it fixed under the Accidental Damage Protection (ADP) which is valid til May 3rd 2017 along with the warranty.

Now it was fixed once last year in June 2016, hence cannot be fixed untill june.

Now when i asked them how should i go about it. I got a very vague and bad response from them. They mentioned that they cannot fix it under ADP. By that time you would be eligible to get it fixed under ADP, the warranty will be over hence you need to get it inspected to extend the warranty.

I am not sure what shall i do now ?

Respected sir / madam
I Purchased the Dell Original Battery on Snapdeal online purchase.
My purchase date is 27th Jun 2016.

and today this battery is not working after mentioning Dell original battery it i.e. within one year

and I am attaching invoice copy of the same

kindly provide me good quality battery in replacement as soon as possible.