Dell India Complaints & Reviews

I have called dell customer care no to order battery for my lattitude laptop. but the executives transferred me for many departments but no one is answered me. i had gave my service vode for more than 10 executives but none served me. here after i will not go for dell. similliarly i had faced simmiliar problem for the past 2 months. no one s ready to send quotation.

I had purchased a dell Desktop + Monitor yesterday from this particular Dell Showroom in Chennai (1070A, Munusamy Salai, , K K Nagar, Chennai, Tamil Nadu 600078). This place has horrible customer service. The guy in charge (Mayilswamy) did not have any brochure or any written details mentioning about the product and quoted a random price. When I mentioned the Ubuntu version of the same product is at least a 5000 Rs less online than what he mentioned, he said okay we can give it for 25000 instead of his first suggested value of 27000. Random! When I asked for some written document saying what's dell's price for this - he pulled up some random excel sheet and changed numbers in front of me and showed it! Since I was running out of time and badly needed a computer for my parent's use, I went ahead and purchased it.

He had promised to deliver the product the same evening by 6 PM and hence I had cancelled my other plans and we kept waiting at home. It was 8 PM, and when we call, he says - Oh I forgot to inform you, its quite tight to give it today but okay i ll send some one. And then at 9.30 PM when we call, there was no response and after some time he started giving excuses saying, they were bringing the desktop + monitor in a 2 wheeler (I wonder why they can't hire an auto to deliver a 25, 000 Rs DELL computer - Seriously, Is this Pizza Business ?!) and the delivery boy did not wear a helmet and got arrested. The next day he promised to come again and I have waited for than a couple of hours now and I'm thinking of actually calling my credit card company and asking them to cancel this transaction saying its a fraud one.

@ Dell - You are a well known and a trusted brand. Please pay attention to whom you deal with. This Chennai showroom seriously needs some attention! I asked them if they were just a dealer or an actual dell place and he says its an actual dell showroom. I would rather buy another brand than having to deal with such unprofessional people!

Laptopzone care in Spencer plaza chennai is selling fake items...they sold me a Dell laptop through eBay..they gave me 1 year warranty...but they gave false warranty...they sold laptop in August 2016 only...but it was shipped from Canada in November 2016 according to data provided on dell website with serial number of my laptop...so they are fraud and cheating people with false promises...plz get me justice

My name is Prasad Hublikar, my laptop service tag no. 8V8H7BS
I had submitted my laptop in Thane dell service Center near talao pali, thane west

Engineer at the said service center had suggested me to replace mother board of mentioned laptop and gave surety that this will resolve the issue, for sure.

I had spoken to representative at said service center to make sure that replacing of mother board will solve the issue and paid full amount on the spot and had got three months warranty.
I must inform you that I had gave my laptop to replace mother board. I had paid rs 14000 on 14th November 2016,
I had waited patiently and co-oprated with the staff of dell there after received my laptop after two month that 12th January 2017.
after that i had hardly use the laptop for few days and again same mother board issue arise.
this mother board problem has happen twice after first received my laptop.

Now they had replaced it for third time and asking me the warranty is applicable from date which i had received first time. i had not yet collected my laptop

I need my warranty of 90 days as last when i will collect it . As i had just used it for few days. Maximum time it was in Dell Service center.

The service is not at all satisfactory, mother board part has getting some of the other issue. Their is no proper communication or acknowledgment from service center. they said their will be communication through email but i had not received a single email from dell.

I request you to give me 90 days warranty from day when i will recollect my laptop.
If it get any issue again or if i dint get 90 days warranty, than i will discontinue taking service from said service center . Also i want my money back or else I won't pick-up the mentioned laptop and I will have to definitely take up these issue 'Consumer Court' against dell for wasting my money and time is such dis-satisfactory service.

I had attached the receipt of 14000 and screen shot of message which i had received from dell.

I would like to express my disappointment for Dell product and one of its authorised service centre.
I am using Dell 5548 touch screen laptop bought in January 2016. Its just more than a year and rightside hinge between keyboard and screen came out. I went to Dell authorised service center in Marathalli Bangalore (301 & 302, Sigma Arcade, Old Airport Road, Marathahalli).
The service center people told me it will be charged Rs4800. They told that this is a common issue in this model. This is manufacturing defect and earlier they were charging 5700. They said that they have to replace the whole keyboard panel.

Now my first grievance is disppointing quality of the product and that too is being charged heavily. I have been using dell laptop since 2009 and it still works. With that trust I bought this one. However if this is the quality and customer service, I dont think I would ever go for Dell again.

My second grievance is towards the mentioned service center who I believe are cheating people by using old/used replacement parts. The keyboard panel they replaced with has nick/dent in the side which is not visible if you look at the laptop from top. Unfortunately Its my fault that I did not check the replacement properly and only noticed it while using later that night. Next day morning when I took it to show them, they misbehaved and plainly blamed me. I have not experienced such horrible customer handling yet. I came back but I am highly disappointed with how Dell has authorised such service centers. I can only feel how your customer service has been deterioting.

From: Yogesh Bhalekar [mailto:[protected]@computrics.com]
Sent: Wednesday, March 1, 2017 2:28 PM
To: A, Aman
Subject: RE: Require Price

Can we have revert?

Thanks and Regards,

Yogesh Bhalekar | Director_Operations & SD |+91-[protected]
Computrics integration technologies pvt ltd.
104, Hiren Industrial Estate, Mogul Lane, Mahim, Mumbai-400 016,
www.computrics.com | +[protected] / 50.

Confidentiality: This e-mail communication and any attachments thereto contain information which is confidential and are intended only for the use of the individuals or entities named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking any action in reliance on the contents of these documents is strictly prohibited and may be illegal. Please notify us of your receipt of this e-mail in error and delete the e-mail and any copies of it.
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From: Yogesh Bhalekar [mailto:[protected]@computrics.com]
Sent: Monday, February 27, 2017 5:50 PM
To: '[protected]@Dell.com'
Subject: RE: Require Price

Hi Aman,
Please share best price for below product. Customer is Roots corporation Ltd.

Product: Dell Networking X1026 Smart Web Managed Switch, 24x 1GbE and 2x
1GbE SFP ports.

Specs:
Switch fabric capacity: Up to 52Gbps
Forwarding rate: 38.7Mpps
MAC addresses: 16K
Packet buffer memory: 1 MB
Priority queues per port: 4
Rack mount: 1RU, half width
100% lead-free
Operating temperature:0° to 50°C
(32° to 122°F)
Storage temperature:-20° to 70°C
(-4° to 158° F)
Operating relative humidity: 10% to 90%
non-condensing
Storage relative humidity: 10% to 80%
non-condensing
Acoustic (max dB @ 50°C):X1026: N
X1026P: 55.3
Power supply: X1026: 40W
X1026P: 450W


Dimensions (H x W x D)
X1026: 1.62 in x
8.23 in x 9.84 in
(41.25 mm x 209.0
mm x 250.0 mm)

X1026P: 1.62 in x
8.23 in x 17.72 in
(41.25 mm x 209.0
mm x 450.0 mm)

Features.
Compact, fanless 1GbE 8, 18, and
26 port switches with optional Power
over Ethernet (PoE/PoE+) support
PoE-powered 8-port switch for flexible office placement (non-PoE model)
Half rack width 26- and 18-port switches with two
dedicated 1GbE SFP uplink ports
Rack width 52-port switches with four dedicated 10GbE SFP+ uplink ports
10GbE 12-port model for high-speed server connect or network aggregation
Layer 2+ IPV4 and IPV6 functionality including static routing
Patented locking plug and console port

Thanks and Regards,

Yogesh Bhalekar | Director_Operations & SD |+91-[protected]
Computrics integration technologies pvt ltd.
104, Hiren Industrial Estate, Mogul Lane, Mahim, Mumbai-400 016,
www.computrics.com | +[protected] / 50.

Confidentiality: This e-mail communication and any attachments thereto contain information which is confidential and are intended only for the use of the individuals or entities named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking any action in reliance on the contents of these documents is strictly prohibited and may be illegal. Please notify us of your receipt of this e-mail in error and delete the e-mail and any copies of it.
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From: Yogesh Bhalekar [mailto:[protected]@computrics.com]
Sent: Monday, February 27, 2017 3:51 PM
To: '[protected]@Dell.com'
Subject: FW: Require Price

Hi Rishikesh,
Please help to get price for below.

I register complaint on 23/02/2017 #[protected], in continuation of past complaint #[protected]. complaint#[protected], was not resolved but closed from your end, though honoring DELL procedure again register complaint #[protected]. in which it took one week to prove problem with main board which replaced under warranty. now this complaint also closed without solution due to some rule of DELL.

again honoring procedure re-register compliant#[protected]. all detail was share with Ms.Nancy Mandal, today Person[May be Mr.Rahul] called and asked to check the functionality of laptop again, while same checks were done day before.

while denied to do again, executive threaten to cancel service without solution.

now seeking solution for my laptop so I can utilize it for the purpose we bought.

Keyboard supplied along with Desktop computer is not working properly which is under warranty. We contacted several times to your customer care centre through phone which was not successful

Model: Inspiron 325 (Service Tag CJHM6C2)
Invoice No. S15/1791 dtd[protected]
Dealer: Dell Exclusive Store, Rajajinagar, Bengaluru

Customer Details:
Damam Group
Email: [protected]@gmail.com
Mobile No. [protected]
Address: Damam House, # 57, 1st Main Road,
Bhairaveshwaranagar, Nagarabhavi Road, Bengaluru-560072

I bought a laptop ( Inspiron-15 5000 series) of your company in dec 2016.My laptop had 4 GB RAM with genuine window 10, but from the very first day, I found it works very slow and I faced it's hanging problem frequently. My wallpaper also disappear regularly. I heard the very positive review about the quality of your laptops and customer support.
please resolve my problem as soon as possible.

I purchased a DELL Inspiron 3000 as per following details:

Service Tag : 4RFBJ52
Express Service Code: [protected]
Date of Purchase : 16/01/2016
Merchant Name : galt technologies vijayawada
Place of Purchase : chennai, tamil nadu
Amount paid :INR 32, 899.00

I have the original Invoice/ Receipt. However, I purchased the
Laptop using my Credit Card as per following details.

Card Type :VISA
Issuing Bank :HDFC Bank, India
Amount Charged:INR 32, 899.00
Transaction Reference:VT[protected]
invoice No: EBAY/1063
warranty details : 2 years
purches invoice date: 16/01/2016
for more info on purched Details: galt technologies vijayawada

Less than a year after I purchased the above Laptop, the Hard disk failure
became defective.I was on a long
international tour and could not contact any DELL Service Center.

I requested DELL via e-mail, to please investigate this matter and advise me the next steps. Obviously all this has happened due to some errors/ lapses. I
would like to know who are esponsible for these, what action DELL is
proposing to take and what action/ legal recourse is available to me.

To this I received a reply saying
"This request is being closed.

There is an issue with the Tags or the Account below, that prevents
ownership transfer or country to country transfer.

You will need to contact the original purchase country's, which is the
United States, customer service or financial department to discuss
resolving the issue.

Once resolved you can resubmit the transfer request, use the following
link to do so."
On explaining the position again and requesting thier action, DELL replied as follows:
Hello,

Thank you for your reply. However, there is nothing we can do for you.
You did not purchase the computer from Dell and our records show that this service tag is from the US and is on hold and cannot be transferred, there is no manufacturer warranty on this item.

You will need to work with the company that you purchased this from to see if there is any warranty from them that they will honor.

This is being closed as transfer is not possible.

Thanks, "

I purchased Dell Inspiron 7548 on 26/2/2017 by visiting Dell exclusive showroom in Kammanahalli, Banagalore ( Dealer name: 5 Computers) made a upfront card payment. After we switched on the system for the first time after getting it home and charging it was showing " battery permanently failed, needs replacement". We immediately took the system back to the dealer and dealer informed us that it is only software up gradation that is required, they will do the same and return us the laptop next day. On 28/02/2017 i get call from dealer, who tells us that the battery is faulty and needs replacement, which will take a weeks time. Meanwhile, We contacted the Dell customer care to inform and check on solution, we were informed that the laptop warranty is expired and dealer as sent request to extend warranty, which took us to surprise. Now the dealer says he will return the laptop and the battery will be replaced in due course by dell executive directly. We requested for refund or replacement of laptop instead the dealer told us there is no refund or return policy.
We went for dell laptop with all trust on the brand but really disappointed with the attitude and harassment we faced.

I have bought a dell alptop 7 days back dell 5559 series fullhd 1920*1080 resolution
as soon as I started it there was a patch on screen wifi card is not working properly
videos are blury
writing appear blury like when open device manager or on internet explorer some part appears clear and some part pixels are blured updated drivers everything still not solved any problem even the video are not clear after spending 62000 approx. on these laptop for fhd vision I get blury video and blury writing

went to dell the representative told me that every 5559 series full hd laptop has these problem the writing would appear blury only
SO IF DELL ALREADY KNOWS THESE IS THE PROBLEM THEN WHY ARENT THEY SOLVING THE PROBLEM OR THEY SHOULD DISCONTINUE THE PRODUCT INSTEAD THEY ARE SELLING IT OPENLY AND ALSO MARKETING ABOUT ITS FULL HD CAPACITY

I purchased dell laptop on 30th may 2016. Since then i am facing problem on this laptop but despite of so many complaints, dell is doing nothing. even we got harassed in sec 17 chandigarh service center. both dell customer care and dell service center dont bother about client care. they just sell and feel like job finished.
1. sec 17 chandigarh dell service center harassed me twice, they saying dell is not giving any benefit to them, they just doing charity / SEWA . What was the need to use these words infront of client.
2. dell not giving any service despite of so many complaints regarding hardware and software.
3. no matter if client is in hospital, they say they will not provide home service, we need to go service center for any problem.
4. if problem is regarding hardware they change software, if problem if regarding keyboard they change touchpad. lol.
5. they say 2 yr warranty at offer time but then provide only one year warranty

Myself engineer from Chennai metro rail(PSU). We are using 11 DELL lattitude E6440 laps for train maintenance. One of our LAP battery got dead which is confirmed by dell technical person. So i asked for quote. But i got reply that as follows
Dear Customer,
We have checked our stock details and we currently donot have a compatible Battery available for your system.We request you to check with local computer shop or online websites like www.compuindia.com for a compatible Battery .

Regards,
Dell Sales Team


------ Please do not remove your unique tracking number! ------

then i tried dell chat still i got reply as follows
Hello, thank you for contacting Dell Technical Support. My name is Tausif Khan . I will be assisting you today.
11:06:43 AM Agent Tausif_Alam_K
Please confirm the email address, the phone number and the service tag
11:07:34 AM Customer Gajapathy M
[protected]@cmrl.in, [protected](india), 2z06t72
11:08:14 AM Agent Tausif_Alam_K
Thnak Please let know the alternate contact number and the best time to reach you in future.
11:08:46 AM Customer Gajapathy M
[protected] 9.30 hrs to 6 hrs
11:08:59 AM Customer Gajapathy M
sorry 9.30 hrs to 18hrs
11:09:39 AM Agent Tausif_Alam_K
Thanks
11:09:44 AM Agent Tausif_Alam_K
Thank You, Please give me two minutes while I check the Information regarding the system.
11:10:55 AM Customer Gajapathy M
already i spoke with ur technical person he insisted me to do some test in the laptop i did, and finally he said battery needs to be replaced. battery warranty is over and he said with in 48 hrs i ll be gettng the quote
11:11:29 AM Customer Gajapathy M
but today i got a mail from dell stating that stock is not available so i have to check the compatible battery
11:11:48 AM Agent Tausif_Alam_K
ok
11:13:07 AM Customer Gajapathy M
my intention is dell has to suggest the compatible battery for this lattitude E6440 module, because still my laptop is under warranty for 18 more months, if i used any compatible battery on my own and it may leads to laptop failure which affects my warranty claim
11:13:34 AM Agent Tausif_Alam_K
ok let me check the details
11:14:44 AM Agent Tausif_Alam_K
ok sir do you have mail id for the team which sent you the mail
11:15:09 AM Customer Gajapathy M
S Padmanabhan [[protected]@dell.com]
11:15:21 AM Customer Gajapathy M
Dell Technical Support || Shankaranarayanan || 2Z06T72
11:15:33 AM Customer Gajapathy M
Dear Customer,
We have checked our stock details and we currently donot have a compatible Battery available for your system.We request you to check with local computer shop or online websites like www.compuindia.com for a compatible Battery .

Regards,
Dell Sales Team

------ Please do not remove your unique tracking number! ------

11:16:15 AM Agent Tausif_Alam_K
check with local vendors or this link sir
11:16:15 AM Agent Tausif_Alam_K
www.compuindia.com
11:16:45 AM Agent Tausif_Alam_K
compatible battery works sir
11:17:05 AM Agent Tausif_Alam_K
in DELL stores or vendors you will get teh battery for same model
11:17:39 AM Customer Gajapathy M
why cant you dell technical team suggest the compatible one
11:18:43 AM Agent Tausif_Alam_K
sir this is technical support team we don't have these option please request you to check in the link or check with near service Centrex
11:21:55 AM Customer Gajapathy M
ok thanks. i ll check with local vendors. but one thing, we buy dell because of its online support option is good. but now i have to spend more time to replace a battery even with out part specification. no issue we will take care for further purchase.
11:22:23 AM Agent Tausif_Alam_K
sory for this sir
11:23:02 AM Agent Tausif_Alam_K
Thanks for contacting dell
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After knowing the failure and my model no i cant get online quote for battry which is compatible for my lap. i spent 3 days for this failure still i need to spend more time to find the compatible battery details then i hav to quote and purchase. instead of suggesting website why cant they check and send us quote.

Hi i purchase lapi dell pentium and just 3 month before i suffer problem form same month when i purchase i visit in customare service centre and they install window again but now i suffer same problem of hang when and i am not able to do any work this time its very useless for me i show u the images and vedio plz dont purchase dell i hate my first exp with dell and this is the last if anyone can solve this issue plz let me know bez how many time i will go customer care

I cant able to attach pic and vedio bez file size is big i[censored] provide mail id i will send there

I purchased laptop on 12/02/2017 but when i open my laptop on 13/02/2017 its screen light not working. i called to dell on 14/02/2017 he say your screen will be replace in 2 days. but he came to me on 18/02/2017. and when he replaced screen there is no change in my problem. he say other issue happen here. i found there is a petch missing in laptop. he unable to fixed my problem.
I very disappointed with dell. This is my 3rd laptop from dell. Bad service ever i seen. contact for more information on [protected]

Vineet Gupta

Touchpad is not working..m having problem to running my laptop so kindly solve it as soon as possible...AND I WANT TO KNOW THE REPAIR COST ALSO..NEED YOUR SUPPORT URGENTLY...so please help me
name-himet karda
address-arogya dant chikitsalay sangam, near sbi atm, nagar takhatpur..mob-[protected],
[protected]
[protected]@gmail.com
service code-[protected]

I bought Dell Inspiron 5368 Laptop yesterday night 11th Feb 2017 from CROMA Store - Madhapur. As it was at 10pm in the night, I could not check the entire functionality and just the activation of MS Office was done by the store personnel. when I got the laptop at home and tried the touchscreen. Touchscreen of the laptop is not working. I am really very disappointed. I want my laptop problem to be addressed and would like to have a new laptop. How can Dell be so irresponsible for not checking the laptops which they are sending to retailers. I want this to be addressed at high priority.

Praveen

As i purchase my dell insprion 20 all-in-one desktop on march[protected] and when i am talking to customer care of dell they are saying this product is out of warranty. My dell products details are as follows:-
Service tag:- 3z2th32
Express service tag:- [protected]
Dell insprion 20 (All-in-one desktop)
Pruchase from :-babas mob comp world, raipur
Please rectify my problems as soon as possible.

I purchased Dell laptop some time back.
The charger was giving some issues, and some time back it sparked, and since then it hasnt been functioning.
Despite promise of turn around time of 2-3 days of addressing complaint, its 2 weeks already.
No one replies to my mail, and customer care gives all sorts of excuses- "all parts but charger of laptop are not available in India"

Dell Service Request Number:[protected].

customer support person - Sanghati Bhattacharya(Client Technical Support Associate)