Dell India Complaints & Reviews

My laptop hardisk had crashed which had licenced windows installed when i bought it. i had the laptop repaired in dell authorised service centre. now my windows is asking for product key. i am not able to activate windows as i do not have key. please provide the key of the original windows which i bought.

service tag of my laptop is: 5TQ7C12
REG MODEL : P57G
REG TYPE NO : P57G001

Sir my laptop(DELLLT 3543 CI3) charging last for very few minutes .. somewhat like for 45 min .. and i just purchased it 10 months later.. so i just had a small conversation with dell customer care some months later .. he was speaking rubbbish .. .. so i request you to just check it out my problem. the same happened with my friends laptop . but his brand was HP . and the service of HP is really awesome... they sent a person personally for him and he had his laptop checked .. and its really working awesome .. so i wantt you to have a check at my laptop.. please sirr..

Hii dell me aapke laptop se poori tarh pareshaan huu bahuutt agr kahn out of 5 no, di se rating karna hoo to me mera bus chale to me mius me rating karunga...
I m mentallyy totally distrbb by this laptop
Maine jaise taise 32000 rs kharch krke mere pap ne ye laptop lliya mere teachersfaculty ne suggest kiya ki dell accah hh ar friends ne bhii meine soch kii padhai karung akuc naya accha advnace sikhunga is laptop pr pr is laptop ne meri nn suniii jab se liya hh ye laptopp me bahut paarshann ho gya huu aisa lagta hh kii laptop leta hii nii to accha rehta ar dell ki jaagn ar kcuh barand hp lenovo leta to ar jayda achha rehta
I is laptoppse tna paarsahnn ho gya kaii kai baar to gusse me mai frustation me ise todne fodne ki sochh ek baar to me is koo khare ki dibbe me hi fenk aya road pr fir loat kr aaa rha thha tho yaad aa gya papa ar mere bab kk cheagrea ki kaise mehnet se ekk eek paisa jod kr mujhe padha rahe h ar laptop dilya takii me apni engg. Ki padhai acche se kr skun ar designiing sikh sakuu to maine apne abudget me laptop liya tki desging sikh lunga auto cad etc...
But jab se liya hh miane me frusted ho gya hu isse abhi tk mujhse isse pyaar hi nii ho paya

Kunkii ye itna slow chalta hh chalte chalte hang ho jata hh chaltae chalate blink karek slpe pr chala jata hh apne ap hang ho jata hh not responding karne lagta hhh kai baar llagta hii nii kii maine asia ek mnc comapny k alaptop liyahh maine socha chlo accha laptop hh acchi peformance dega i3 4gb jaisa lagta hii nii aisa lgta hh kii mere purane p4 computre ki tarah chalta hh jisme 256mb ram hh ar 1.7 processor hh vo kharab ho gy atha to maine ye le liya
Me isko lene k pehle din se hi pareshann ho gya shuru sshrume to laga chaalo koi dikatt hogi virus firus kii to koii dikakt nii dukaan vale ne bhi k sal ki softwar ki service di thi to shuru shuru me to lag windows ki dikaat hh ho skta hh ki koadd nii le pa rhi hogi window 10 to maine uss eengineer se 8.1 dalvaii fir usme bhi kuch fayad ni mila to 7 dlawayii fir bhi kuch acchar resuk nii mila ar to ar window s10 me battery above 4 hrs chaltii hh 7 me to dhai ghantr bhi ni chl pati ar 8.1 me bhi maximum 3 ghante hi chl paati jaise hamesha dealer k paas hi leke bhagta furta laptp koo me to aparshaan ho gy atha phir kahin se kisi se ne kahan customr care ko clal kr to amiene karreb 3 mahine pehel customer care ko call kiya unhone bola jaisa unhone bola vaisa maine kiya but problem fir bhi shortout ni huiifir custoomer care se baata kii ar is douran in 3 nahino me maine kayi baar kai ghnton takk baat ki but meri samasya ka samadhan nii millanha isdoran mere se laptop chote se accident me mere se laptop corner se toot gya o unhone meri madad ki ar me thanks bolta hu... But meri slow performance kii baatrey kii problem shortout nii hii mai isme f11 f12 s brightness kam jyada krta huu to ye randomly kai baar sleep pr chala jata hhh ab to dar fir ye bahut der baaad uthata hhh ab to dr lne laga hh ki sike brightness kam jyad nn krne pr ye slep pr ya band nn ho jaye hmmm ar cahlte chalte apne aap kai bara band ho jaata h automatically... Customer care per phone lgata hu to kehate hhh ki swindows ka issue hh ar dealer pr jaata huto kehta hh ki laptop me issue hh custer care person test ki bolte h hamsha
Ar test karvane ki kehte hh to saare tst pass ho jat hhh sare testho gyehh to dikkat hi kyunn aa rhii hhh dalvayii hh ar khud se bhi window daali hh... Bus mera yahi kaam reh gay hh windwos dalo aaj drivers daalon softwares daalon ar fir do dino baad fir vohi ginti pahade ramyan phir se repeaat kro mer sang k friends ne bhi liya hh unhone to bus ek do baar hi tb se windows dal vayii hh ar unka badhiya chalta hh hamesah me hi pareshan hua huu iska power button kayi baar to kaam hi i krta 3-4 baar dabane pr to chalu hota isak toupad pad ka right click ka button dabao menu k liye to folder per autmatically doule click o jata dvd drivr bhi aise itna boodha buzurg tha ki agr dvd thodi si bhi poorani ho gi to yr read hi ni krta ar avaz ar krta upar se phir maine ye phine chamga krba diye.. Bus inke alava yhii kaam reh gya tha dat backup lo windows dlao driver daalo ar fir 3-4 din baad vohii ir se karo isme driver install kro vo bhi perfect model ar perfect windows k tb bhi sala driever insatal hi nii hota kaiyii baar to ghantonn batein ki hh customer care se kayi baar phone lagaya mere problem ka solutionn ni nikal kall hi windows dalyii thi dealer se ar ek din dhang chalaya bhi nii ar aaj shamm ko chalay to chalte chlte wutomatically band ho gya speaker nisence sound krne lage ajeeb si ar windows pr koii koii erroer type me aaya kuc percentage huii ar phir chalu ho gyaa afinaally me pareshann ho gya is laptop se ar aapko dell ko aaj maine finaalllh mesage / mail kiya me thakk gya huu windows dalva dalva k dealer k chakakr laga laga kk ar sala ek to sahram aati hh kahin semnar me isko laptop ko l ejate huye kii kahnin ye band nn aho jaye jahin ye koi problem n de de
Main dhang se is lptop ko chlaya hi nii hhh n iska koi utilization kr paya
Maine dhangs e ispe ek ya do game k alava kuch dhang chalay bhi ni hh imaages lholge to bahut der me khulti hh gaane play karoge to abhaut der me khulete hhme pareshaana ho gya is laptop ko leke mri ghanton ki pdhayii wate sho gyii kr hi ni paya ar sal meatal steress pd rha so alagg maine kahin chlo is baar shi ho jayega chlo is baar shi ho jayega pr is laptop ne apni zid ni chodiii dell ne mujhs ek ghatya lapptop diya me bahut paresahnn ho gya is laptop se ab me dell ki kabhii kisi sesbolunga bhii nii ki kabhii iske laptop computer lna me bahut parahan hua huu is lapptop se mann to krta hh sall fenkk to kua me patak aaouns ar to ar ye mail draft krte huye mujhe yedr lag rha hhh ki ye band nn ho jaye pehle jaise r nn kuch problemm aa jaye islye is maill koo drafet krte hue isko me ms word me save bhi krta ja rha huu... Bs yhii hh kii meri se is laptop ka realtion reh gya hiss comprosmise kr luu ar keh du kii khud se ki bhai dell ne tujhe ek ghatiya cheez padayi hh isse sbk sekh le arsacchi medel ye laptop ab mere ye kissi kaaam ka rha hi nii me parehann ho gya tujhse... Ab mai ise kabhii nii lunga nn kisi ko recommend karuna... Mere gharr mujhe bahut dante rehte hh kii hamare piase bekaar kra diye hmse iseme windows dalata rehta hh kuch nn kuch kharab hi ho jata hh ismee saachii delll me tujhse parehaan ho gyyaa... Maine socha nn tha ki tu itna kharab niklega tune mera bhattakaram krva diya... Agr kahinn rtingg ho rhii hogi to me ise - me ni minus infinity tk no, dooga thanky uu dell meri raaton ki nennd kharabb krne k liye itnaaa aaj parehaan ho gya itna frustation me a gyaa huu kiii itnii raatt msg likhna pd rha hhhh... Thnku dell mujhse itna khuskismat smjha mujhe parehaan krne k liyee... Haan ar aapki tag line hh nn thhank u for chisoing dell ar me bhi isse related kahnga tahknk u dell forr chosing mujhe pareshaan krne k liye... Thanku n thankuu againn... My dell model is f7f5r72
I want complete riembursement

Dear Sir,

After repeated attempts in filling tag transfer form and having no reply, with so many calls to dell customer service with no proper solution, I regret buying dell laptop. Out of my 1 year warrranty, 3 months have already passed with no solution to my issue. My screen has some issues and i have been told that without the tag transfer I will not be attended. There is no physical form to fill for the same. This online system is not supportive and not enough. I have already filled the form twice with no reply to the submission.

I have bought a laptop from USA with bill and TAX. then I will submit ownership request on 1st march 2015 Dell website. As per dell service, it take to 15 days for international transfers., But till now the transfer has not happened, then w I called the customer care, he said to me, i have arrange call back for this issue. i am ready for this . Call did not come from dell but i got a mail, He has written " I am unable to reach because your mobile is switch off, while my no 24hours On. Please resolve this Issue ASAP.
.

I have purchased a dell laptop model INS 5567 on[protected] from DELL exclusive store Sadashivanagar Bangalore560003. It is having OS windows 10. This laptop is very slow. On enquiry from the store, the guy said this model works very slow, they can't help. You can't imagine it is slower than the laptop which I purchased 12 years back. Kindly help me

I have called dell customer care no to order battery for my lattitude laptop. but the executives transferred me for many departments but no one is answered me. i had gave my service vode for more than 10 executives but none served me. here after i will not go for dell. similliarly i had faced simmiliar problem for the past 2 months. no one s ready to send quotation.

I had purchased a dell Desktop + Monitor yesterday from this particular Dell Showroom in Chennai (1070A, Munusamy Salai, , K K Nagar, Chennai, Tamil Nadu 600078). This place has horrible customer service. The guy in charge (Mayilswamy) did not have any brochure or any written details mentioning about the product and quoted a random price. When I mentioned the Ubuntu version of the same product is at least a 5000 Rs less online than what he mentioned, he said okay we can give it for 25000 instead of his first suggested value of 27000. Random! When I asked for some written document saying what's dell's price for this - he pulled up some random excel sheet and changed numbers in front of me and showed it! Since I was running out of time and badly needed a computer for my parent's use, I went ahead and purchased it.

He had promised to deliver the product the same evening by 6 PM and hence I had cancelled my other plans and we kept waiting at home. It was 8 PM, and when we call, he says - Oh I forgot to inform you, its quite tight to give it today but okay i ll send some one. And then at 9.30 PM when we call, there was no response and after some time he started giving excuses saying, they were bringing the desktop + monitor in a 2 wheeler (I wonder why they can't hire an auto to deliver a 25, 000 Rs DELL computer - Seriously, Is this Pizza Business ?!) and the delivery boy did not wear a helmet and got arrested. The next day he promised to come again and I have waited for than a couple of hours now and I'm thinking of actually calling my credit card company and asking them to cancel this transaction saying its a fraud one.

@ Dell - You are a well known and a trusted brand. Please pay attention to whom you deal with. This Chennai showroom seriously needs some attention! I asked them if they were just a dealer or an actual dell place and he says its an actual dell showroom. I would rather buy another brand than having to deal with such unprofessional people!

Laptopzone care in Spencer plaza chennai is selling fake items...they sold me a Dell laptop through eBay..they gave me 1 year warranty...but they gave false warranty...they sold laptop in August 2016 only...but it was shipped from Canada in November 2016 according to data provided on dell website with serial number of my laptop...so they are fraud and cheating people with false promises...plz get me justice

My name is Prasad Hublikar, my laptop service tag no. 8V8H7BS
I had submitted my laptop in Thane dell service Center near talao pali, thane west

Engineer at the said service center had suggested me to replace mother board of mentioned laptop and gave surety that this will resolve the issue, for sure.

I had spoken to representative at said service center to make sure that replacing of mother board will solve the issue and paid full amount on the spot and had got three months warranty.
I must inform you that I had gave my laptop to replace mother board. I had paid rs 14000 on 14th November 2016,
I had waited patiently and co-oprated with the staff of dell there after received my laptop after two month that 12th January 2017.
after that i had hardly use the laptop for few days and again same mother board issue arise.
this mother board problem has happen twice after first received my laptop.

Now they had replaced it for third time and asking me the warranty is applicable from date which i had received first time. i had not yet collected my laptop

I need my warranty of 90 days as last when i will collect it . As i had just used it for few days. Maximum time it was in Dell Service center.

The service is not at all satisfactory, mother board part has getting some of the other issue. Their is no proper communication or acknowledgment from service center. they said their will be communication through email but i had not received a single email from dell.

I request you to give me 90 days warranty from day when i will recollect my laptop.
If it get any issue again or if i dint get 90 days warranty, than i will discontinue taking service from said service center . Also i want my money back or else I won't pick-up the mentioned laptop and I will have to definitely take up these issue 'Consumer Court' against dell for wasting my money and time is such dis-satisfactory service.

I had attached the receipt of 14000 and screen shot of message which i had received from dell.

I would like to express my disappointment for Dell product and one of its authorised service centre.
I am using Dell 5548 touch screen laptop bought in January 2016. Its just more than a year and rightside hinge between keyboard and screen came out. I went to Dell authorised service center in Marathalli Bangalore (301 & 302, Sigma Arcade, Old Airport Road, Marathahalli).
The service center people told me it will be charged Rs4800. They told that this is a common issue in this model. This is manufacturing defect and earlier they were charging 5700. They said that they have to replace the whole keyboard panel.

Now my first grievance is disppointing quality of the product and that too is being charged heavily. I have been using dell laptop since 2009 and it still works. With that trust I bought this one. However if this is the quality and customer service, I dont think I would ever go for Dell again.

My second grievance is towards the mentioned service center who I believe are cheating people by using old/used replacement parts. The keyboard panel they replaced with has nick/dent in the side which is not visible if you look at the laptop from top. Unfortunately Its my fault that I did not check the replacement properly and only noticed it while using later that night. Next day morning when I took it to show them, they misbehaved and plainly blamed me. I have not experienced such horrible customer handling yet. I came back but I am highly disappointed with how Dell has authorised such service centers. I can only feel how your customer service has been deterioting.

From: Yogesh Bhalekar [mailto:[protected]@computrics.com]
Sent: Wednesday, March 1, 2017 2:28 PM
To: A, Aman
Subject: RE: Require Price

Can we have revert?

Thanks and Regards,

Yogesh Bhalekar | Director_Operations & SD |+91-[protected]
Computrics integration technologies pvt ltd.
104, Hiren Industrial Estate, Mogul Lane, Mahim, Mumbai-400 016,
www.computrics.com | +[protected] / 50.

Confidentiality: This e-mail communication and any attachments thereto contain information which is confidential and are intended only for the use of the individuals or entities named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking any action in reliance on the contents of these documents is strictly prohibited and may be illegal. Please notify us of your receipt of this e-mail in error and delete the e-mail and any copies of it.
Save a tree

From: Yogesh Bhalekar [mailto:[protected]@computrics.com]
Sent: Monday, February 27, 2017 5:50 PM
To: '[protected]@Dell.com'
Subject: RE: Require Price

Hi Aman,
Please share best price for below product. Customer is Roots corporation Ltd.

Product: Dell Networking X1026 Smart Web Managed Switch, 24x 1GbE and 2x
1GbE SFP ports.

Specs:
Switch fabric capacity: Up to 52Gbps
Forwarding rate: 38.7Mpps
MAC addresses: 16K
Packet buffer memory: 1 MB
Priority queues per port: 4
Rack mount: 1RU, half width
100% lead-free
Operating temperature:0° to 50°C
(32° to 122°F)
Storage temperature:-20° to 70°C
(-4° to 158° F)
Operating relative humidity: 10% to 90%
non-condensing
Storage relative humidity: 10% to 80%
non-condensing
Acoustic (max dB @ 50°C):X1026: N
X1026P: 55.3
Power supply: X1026: 40W
X1026P: 450W


Dimensions (H x W x D)
X1026: 1.62 in x
8.23 in x 9.84 in
(41.25 mm x 209.0
mm x 250.0 mm)

X1026P: 1.62 in x
8.23 in x 17.72 in
(41.25 mm x 209.0
mm x 450.0 mm)

Features.
Compact, fanless 1GbE 8, 18, and
26 port switches with optional Power
over Ethernet (PoE/PoE+) support
PoE-powered 8-port switch for flexible office placement (non-PoE model)
Half rack width 26- and 18-port switches with two
dedicated 1GbE SFP uplink ports
Rack width 52-port switches with four dedicated 10GbE SFP+ uplink ports
10GbE 12-port model for high-speed server connect or network aggregation
Layer 2+ IPV4 and IPV6 functionality including static routing
Patented locking plug and console port

Thanks and Regards,

Yogesh Bhalekar | Director_Operations & SD |+91-[protected]
Computrics integration technologies pvt ltd.
104, Hiren Industrial Estate, Mogul Lane, Mahim, Mumbai-400 016,
www.computrics.com | +[protected] / 50.

Confidentiality: This e-mail communication and any attachments thereto contain information which is confidential and are intended only for the use of the individuals or entities named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking any action in reliance on the contents of these documents is strictly prohibited and may be illegal. Please notify us of your receipt of this e-mail in error and delete the e-mail and any copies of it.
Save a tree

From: Yogesh Bhalekar [mailto:[protected]@computrics.com]
Sent: Monday, February 27, 2017 3:51 PM
To: '[protected]@Dell.com'
Subject: FW: Require Price

Hi Rishikesh,
Please help to get price for below.

I register complaint on 23/02/2017 #[protected], in continuation of past complaint #[protected]. complaint#[protected], was not resolved but closed from your end, though honoring DELL procedure again register complaint #[protected]. in which it took one week to prove problem with main board which replaced under warranty. now this complaint also closed without solution due to some rule of DELL.

again honoring procedure re-register compliant#[protected]. all detail was share with Ms.Nancy Mandal, today Person[May be Mr.Rahul] called and asked to check the functionality of laptop again, while same checks were done day before.

while denied to do again, executive threaten to cancel service without solution.

now seeking solution for my laptop so I can utilize it for the purpose we bought.

Keyboard supplied along with Desktop computer is not working properly which is under warranty. We contacted several times to your customer care centre through phone which was not successful

Model: Inspiron 325 (Service Tag CJHM6C2)
Invoice No. S15/1791 dtd[protected]
Dealer: Dell Exclusive Store, Rajajinagar, Bengaluru

Customer Details:
Damam Group
Email: [protected]@gmail.com
Mobile No. [protected]
Address: Damam House, # 57, 1st Main Road,
Bhairaveshwaranagar, Nagarabhavi Road, Bengaluru-560072

I bought a laptop ( Inspiron-15 5000 series) of your company in dec 2016.My laptop had 4 GB RAM with genuine window 10, but from the very first day, I found it works very slow and I faced it's hanging problem frequently. My wallpaper also disappear regularly. I heard the very positive review about the quality of your laptops and customer support.
please resolve my problem as soon as possible.

I purchased a DELL Inspiron 3000 as per following details:

Service Tag : 4RFBJ52
Express Service Code: [protected]
Date of Purchase : 16/01/2016
Merchant Name : galt technologies vijayawada
Place of Purchase : chennai, tamil nadu
Amount paid :INR 32, 899.00

I have the original Invoice/ Receipt. However, I purchased the
Laptop using my Credit Card as per following details.

Card Type :VISA
Issuing Bank :HDFC Bank, India
Amount Charged:INR 32, 899.00
Transaction Reference:VT[protected]
invoice No: EBAY/1063
warranty details : 2 years
purches invoice date: 16/01/2016
for more info on purched Details: galt technologies vijayawada

Less than a year after I purchased the above Laptop, the Hard disk failure
became defective.I was on a long
international tour and could not contact any DELL Service Center.

I requested DELL via e-mail, to please investigate this matter and advise me the next steps. Obviously all this has happened due to some errors/ lapses. I
would like to know who are esponsible for these, what action DELL is
proposing to take and what action/ legal recourse is available to me.

To this I received a reply saying
"This request is being closed.

There is an issue with the Tags or the Account below, that prevents
ownership transfer or country to country transfer.

You will need to contact the original purchase country's, which is the
United States, customer service or financial department to discuss
resolving the issue.

Once resolved you can resubmit the transfer request, use the following
link to do so."
On explaining the position again and requesting thier action, DELL replied as follows:
Hello,

Thank you for your reply. However, there is nothing we can do for you.
You did not purchase the computer from Dell and our records show that this service tag is from the US and is on hold and cannot be transferred, there is no manufacturer warranty on this item.

You will need to work with the company that you purchased this from to see if there is any warranty from them that they will honor.

This is being closed as transfer is not possible.

Thanks, "

I purchased Dell Inspiron 7548 on 26/2/2017 by visiting Dell exclusive showroom in Kammanahalli, Banagalore ( Dealer name: 5 Computers) made a upfront card payment. After we switched on the system for the first time after getting it home and charging it was showing " battery permanently failed, needs replacement". We immediately took the system back to the dealer and dealer informed us that it is only software up gradation that is required, they will do the same and return us the laptop next day. On 28/02/2017 i get call from dealer, who tells us that the battery is faulty and needs replacement, which will take a weeks time. Meanwhile, We contacted the Dell customer care to inform and check on solution, we were informed that the laptop warranty is expired and dealer as sent request to extend warranty, which took us to surprise. Now the dealer says he will return the laptop and the battery will be replaced in due course by dell executive directly. We requested for refund or replacement of laptop instead the dealer told us there is no refund or return policy.
We went for dell laptop with all trust on the brand but really disappointed with the attitude and harassment we faced.

I have bought a dell alptop 7 days back dell 5559 series fullhd 1920*1080 resolution
as soon as I started it there was a patch on screen wifi card is not working properly
videos are blury
writing appear blury like when open device manager or on internet explorer some part appears clear and some part pixels are blured updated drivers everything still not solved any problem even the video are not clear after spending 62000 approx. on these laptop for fhd vision I get blury video and blury writing

went to dell the representative told me that every 5559 series full hd laptop has these problem the writing would appear blury only
SO IF DELL ALREADY KNOWS THESE IS THE PROBLEM THEN WHY ARENT THEY SOLVING THE PROBLEM OR THEY SHOULD DISCONTINUE THE PRODUCT INSTEAD THEY ARE SELLING IT OPENLY AND ALSO MARKETING ABOUT ITS FULL HD CAPACITY

I purchased dell laptop on 30th may 2016. Since then i am facing problem on this laptop but despite of so many complaints, dell is doing nothing. even we got harassed in sec 17 chandigarh service center. both dell customer care and dell service center dont bother about client care. they just sell and feel like job finished.
1. sec 17 chandigarh dell service center harassed me twice, they saying dell is not giving any benefit to them, they just doing charity / SEWA . What was the need to use these words infront of client.
2. dell not giving any service despite of so many complaints regarding hardware and software.
3. no matter if client is in hospital, they say they will not provide home service, we need to go service center for any problem.
4. if problem is regarding hardware they change software, if problem if regarding keyboard they change touchpad. lol.
5. they say 2 yr warranty at offer time but then provide only one year warranty

Myself engineer from Chennai metro rail(PSU). We are using 11 DELL lattitude E6440 laps for train maintenance. One of our LAP battery got dead which is confirmed by dell technical person. So i asked for quote. But i got reply that as follows
Dear Customer,
We have checked our stock details and we currently donot have a compatible Battery available for your system.We request you to check with local computer shop or online websites like www.compuindia.com for a compatible Battery .

Regards,
Dell Sales Team


------ Please do not remove your unique tracking number! ------

then i tried dell chat still i got reply as follows
Hello, thank you for contacting Dell Technical Support. My name is Tausif Khan . I will be assisting you today.
11:06:43 AM Agent Tausif_Alam_K
Please confirm the email address, the phone number and the service tag
11:07:34 AM Customer Gajapathy M
[protected]@cmrl.in, [protected](india), 2z06t72
11:08:14 AM Agent Tausif_Alam_K
Thnak Please let know the alternate contact number and the best time to reach you in future.
11:08:46 AM Customer Gajapathy M
[protected] 9.30 hrs to 6 hrs
11:08:59 AM Customer Gajapathy M
sorry 9.30 hrs to 18hrs
11:09:39 AM Agent Tausif_Alam_K
Thanks
11:09:44 AM Agent Tausif_Alam_K
Thank You, Please give me two minutes while I check the Information regarding the system.
11:10:55 AM Customer Gajapathy M
already i spoke with ur technical person he insisted me to do some test in the laptop i did, and finally he said battery needs to be replaced. battery warranty is over and he said with in 48 hrs i ll be gettng the quote
11:11:29 AM Customer Gajapathy M
but today i got a mail from dell stating that stock is not available so i have to check the compatible battery
11:11:48 AM Agent Tausif_Alam_K
ok
11:13:07 AM Customer Gajapathy M
my intention is dell has to suggest the compatible battery for this lattitude E6440 module, because still my laptop is under warranty for 18 more months, if i used any compatible battery on my own and it may leads to laptop failure which affects my warranty claim
11:13:34 AM Agent Tausif_Alam_K
ok let me check the details
11:14:44 AM Agent Tausif_Alam_K
ok sir do you have mail id for the team which sent you the mail
11:15:09 AM Customer Gajapathy M
S Padmanabhan [[protected]@dell.com]
11:15:21 AM Customer Gajapathy M
Dell Technical Support || Shankaranarayanan || 2Z06T72
11:15:33 AM Customer Gajapathy M
Dear Customer,
We have checked our stock details and we currently donot have a compatible Battery available for your system.We request you to check with local computer shop or online websites like www.compuindia.com for a compatible Battery .

Regards,
Dell Sales Team

------ Please do not remove your unique tracking number! ------

11:16:15 AM Agent Tausif_Alam_K
check with local vendors or this link sir
11:16:15 AM Agent Tausif_Alam_K
www.compuindia.com
11:16:45 AM Agent Tausif_Alam_K
compatible battery works sir
11:17:05 AM Agent Tausif_Alam_K
in DELL stores or vendors you will get teh battery for same model
11:17:39 AM Customer Gajapathy M
why cant you dell technical team suggest the compatible one
11:18:43 AM Agent Tausif_Alam_K
sir this is technical support team we don't have these option please request you to check in the link or check with near service Centrex
11:21:55 AM Customer Gajapathy M
ok thanks. i ll check with local vendors. but one thing, we buy dell because of its online support option is good. but now i have to spend more time to replace a battery even with out part specification. no issue we will take care for further purchase.
11:22:23 AM Agent Tausif_Alam_K
sory for this sir
11:23:02 AM Agent Tausif_Alam_K
Thanks for contacting dell
Show Emoticons Share Files Send
...

After knowing the failure and my model no i cant get online quote for battry which is compatible for my lap. i spent 3 days for this failure still i need to spend more time to find the compatible battery details then i hav to quote and purchase. instead of suggesting website why cant they check and send us quote.