Dell India Complaints & Reviews

Hi team,

I have had a bad experience from the time i purchased dell 7560, for which dell replaced it in may 2017 for mouse pad issues as when the mouse pad was replaced with refurbished part it became more worse.
Anyways the laptop was replaced aftr may 22 2017 approx and it was a good journey for june july august and issues again popped up in september with the sound and led battery notification.
On reporting a motherboard issue was found in just 3 months o[censored]se of a new laptop even after replacement.

Currently they are ready to replace my motherboard with a refurbished motherboard but what's the gaurantee that it may not ruin as you cannot trust a refurbished part.

When the new motherboard itself gave an unexpected issue.

The solution given to customer has been not satisfactory because the customer has been suffering and its not even a usage of 1 year.

No stability at all.

If the solution had a bit of security it would be called a good resolution for the customer but here the customer is left to. Suffer.

No courtesy.

It's a waste to invest 80, 000 and buy such laptops. Wherein the product is not stable for even a year.

My dell service tag no-7xb21g2. I register a service request regarding keypad and touchpad problems after that engineer came at my home exchange it. After that some another problems detected by engineer that battery issue, and wifi card. Then he replied me another service request logged but after that no any acknowledgment received on email or mobile. The most bad service provided by dell. I never choose again dell or suggest to others. Hp and acer and some others companies provide best services than dell.

My laptop no is dell laptop - serial number 28033/zic[protected]/0015 model i5548-3d touch (Date of purchase - 26.05.2015)

Dell authorised service centre in ahmedabad gujarat near kalyan
Jwellers is cheater they duped me when i have submitted my above laptop for the problem of low battery back up.
1) they took six days for giving me the 1st reply about what is the problem
2) the problem of week battery support is as it is and not solveed
3) the lady at the counter (Heena) will first frighten you that all your data will be lost, your problem will not be solved then they are not repsonsible
3) amd graphics driver was missing bu they did not take care to install it instead they are frightening you that your data will be lost. Will require to format the drive. But i dont understand how all the drives are formated when the problem is amd graphics drivers
4) they took 1000 rupees from me bu the problem was not at solved.

Is this the service of dell. I have purchased the laptop at rs. 75000 from your authorised dell shopwrrom in ahmedabad.

Lady named heena is a bloody # she does not anything. She know only statement your data will be lost.

Dell service centre in ahmedabad near kalyan jweller is the worst service centre they have cheated me. They dont solve your laptop problem.

I am very sorry to say that the dell service is the rubbish service. The product is also rubbish dont purchase dell laptops

Abhay pandhare ([protected])

Sir/madam,
I bought dell inspiron 13 7000 series on amazon in us. I'm in india now and my warranty is expiring on oct 12. My product's service tag is 5jtmb2.
The problem is that my touch screen got a crack when i closed the lid. When i searched the internet ifound that this is a common problem for many others who bought this particular laptop. My contact no is [protected] and my mail id is [protected]@outlook.com. Please send the technical team to replace my screen as soon as possible

I bought dell laptop sometime back and frequently have issues with the system. Everytime dell resolve one issue something new comes up. It looks like dell have sold faulty system to me. Within a month time 4-5 complaint have registered by me and yet to get system completely repaired. I have requested dell to replace my system but dell prefer to keep on repairing it above its reputation.
These days dell system are becoming non-reliable. My work is getting seriously affected. It looks like customer satisfaction is last preference of dell.
Hope dell dosent become like nokia which failed to address customer demands/issues.

I purchased dell 7560 inspiron laptop under dell festive offer – ganesha

http://www.dellfestiveoffer.co.in/ganesha/status/290817G025802

I took jio fi as part offer.

As per terms and conditions i should get 5 gb for 12 months. And 10 gb for 6 months extra data.

But dell is not obeyed this. Whenever i sent a mail to dell, they were answering some irrelevant offers

Never believe dell offers. It is absolute fake.

Chat call started at 1208 pm 9/27/2017) contacting dell basic warranty support. My name is deepali.) could be helped after not being able to get a straight answer. Was told the needed the order number. Tried for an hour to get an answer if there was a number they could use to cross reference it. Eventually was given a number (Custimer support number[protected] \[protected]. Spoke with john, who didn't listen to what was stated and spoke over me. Tried to transfer me to a different department when i asked to speak with his manager (Stated there were no managers in, in his department) received the inbox of the department he had transferred me to.

My laptop model dell vostro15-3568 's headphone jack is not working properly since the first day of purchase.
I already complaint for the same and the technical engineer reached me at gwalior and my service is swifted to agra due to certain situations.
Please get it repair soon as it is already in warranty and having inconvenience much!
Hoping your favour asap

The laptop is not charging when the charger is connected. The green signal light glows even when the power supply is off but still connected to laptop. The laptop shows a message that it is unable to recognize the charger.
The warranty period is 1 year. Product purchased online from amazon. Invoice date[protected]. The product was shipped by the peripheral store, hombisilu, no: 17, aecs layout, n s hall, near rajmahal school, sanjaynagar, bangalore, karnataka, zip 560094, india

Bought the laptop in april 2017 in mumbai.
From day one it sucks up all the wifi so no other instruments can be used and inspite of that cannot log into my email nor any browsing site.
Called customer care was shocked to learn they don't have service centre nor any service to resolve the problem.
They try to resolve the software problem by giving instructions over the phone and wasting your entire day.
Unfortunately till date the problem is not resolved and i have a dumb box which can be used only as a typewriter.

My laptop is inspiron 5567, my laptop couldn't work properly so i need a solution of my laptop. I think i bought 6 month only its not connected properly. So kindly give a solution as soon as possible

Contact number:- [protected], [protected]
Mail id:[protected]@gmail.com

Now i'm in chennai, so wanna to check my service centre near by where i living???

My laptop key board was complaint. My laptop warranty expired september 30. But before it we called dell customer care. But response was not good. They said me after some day call me. After we called dell customer care they said your laptop warranty was expired. Dell company was cheated us. Because we hope good response from dell company or we will go to consumer court.

I have buy a dell inspiron 5559 model laptop with accessories laptop bag but only after 4 days laptop bag are ripped so please support me and exchange the bag quickly. When i started use the laptop and laptop daily travel for go to college it start to rip and only under 3-4 days laptop are completely ripped it can't be use.. So please exchange it..

1. The incident was continuously happening from last 6 months (Which mean on moniter screen we are seeing lines which was not clear to view)
2. Client number [protected]
3. The incident was continuously happening from last 6 months (Which mean on moniter screen we are seeing lines which was not clear to view)
4. If it is possible repair it not possible replace it

I purchased a dell inspiron 5559 laptop with service tag: 59bk662 on 14-8-17 from dell exclusive dealer paras computers at thillai nagar trichy. While purchasing, the sale consultant, informed that he would provide the dc and the invoice shall be sent by e-mail. Based on this assurance i have made full cash payment and received the above lap top. How ever, the invoice is yet to be received even after several follow up with the above person. Also the warranty status in the dell website indicates warranty coverage up to 22nd march 2018 only where as it should be up to 13th august 18. I raised this issue through online complaint to dell for which dell has not cared to respond.

I bought a dell new laptop 13 inspiron 13 5378 from dell india on 14th june, 2017 by paying rs66, 000. I also bought their comprehensive on site warranty & amc. From day one, i found the laptop is overheating to such an extent that i can not work by keeping the laptop on my lap. While charging the laptop, the over heating situation is still worse. The laptop charge back up is also very poor just 3 to 4 hours.
When i made a complaint, the dell service representative did talk to me over phone and tried to check it up by giving me instruction to do some trouble shooting. He spent 3 hours and finally could not resolve the issue.in fact he added two more issues to my lap top. He declared that temp of 80 degree c is ok. When i said i am also using hp, lenovo and acer lap top, but they are not having such heating issue which i requested him to come to my place and check, he ignored my complaint and said that i should not use the laptop on my lap and that i should keep this on a desk top. When i said i need to use it on my lap when i am travelling, it was just ignored.
I also complained to their director - technical services and requested for replacing the laptop with another one which don't get overheated. It was of no use. While their representatives did call me up several times only to pacify me, but finally my lap top was not replaced. I also found out from other dell laptop users that the latest series inspiron laptops have over heating issue which the company is not able to resolve.
Very bitter experience with dell product. Pathetic after sales service. My money gone down the drains.
Please avoid dell products especially the new inspiron series. There seems to be serious design issue

I am shivnandan mahto from sandi (Rajrappa project) ramgarh jharkhand. I have purchased a new "dell" laptop model no-p63f s. No;bj5c3f2 exp lad;[protected] on 22/06/2017. My child can touch the laptop and the laptop get problem of on/off of my laptop this incident is on 01/07/17. I gave my laptop to the company but the company could take repair it for 3months. But my laptop not-responding. If the engineer could not respond me i will go to the consumer court take decision of my laptop..

My Dell Laptop Inspriorn 15 Serice Tag no . 2ZNK582 & Express

Service Code [protected] and Complain no,[protected] & Date - 01-09-

2017/[protected] The Customer Care Taking to[protected] to Laptop Repair

Service Center Chittorgarh for Next day[protected]. I am Going to Chittorgarh

(saturday) Service Center Dell Laptop . And Contact Mr. Vishnu ji (M-

[protected]) dell Laptop Service Center not Receive to Laptop. and taking to

Dell Custom Care Or dell Support Mail . But Saturday not Working Day. its not

Taking to Dell Custom Care.

Plz Mail to Dell Servie Center and My Dell Laptop Rep.

From-
Manish Jain
M- [protected]

Sir my self Bobby my registered mobile no. [protected]/[protected] I purchase Dell laptop from agra he is claimed for 5000 cash back in my bank account or paytm wallet but till date cash back is not received please process the cash back sir please help me when the cashback is deposite to bank account I visit many times in bank but he is not help and not responding well sir please resolve my query as soon as possible

I purchased a laptop within 2years there is a issue with battery. And the battery cost is also so high.
May i know how the battery will washout this much fast with in a short span of 1year 5months and i did not do any wrong with my laptop.
I used it as per precautions. If we are buying the laptops with this much cost and getting repairs in very short time means how can we bear such extra costs.