Dell India Complaints & Reviews

I got my laptop on 06th juje from dell service center at sector 14, gurgaon.

I regret to tell you that one problem is resolved & another creeps in. Before handing over the laptop the speaker sound was interrupting, but after receiving the unit the interruption is resolved but the sound of my speaker is considerably reduced; i can not even listen to an audio when a video is running.
I'm very much dissatisfied with dell service. The service provider was not able to provide any kind of support in this regard.
It seems i haven't really made a wise choice of buying a newly launched laptop.
I don't how much importance dell give for customer satisfaction. I need an immediate solution as i have wasted a lot of time on this.
Apparently, they provided me a tracking no:[protected]-31466736; but there seems to be no response from either end. The real sufferer is me here.
A lot of my personal works is being hampered by this issue. Hence, need proper support to resolve this matter urgently

My son purchased your dell brand desktop computer in 2016 from delhi. This computer shifted to kerala. The computer normal working is ok but internet wifi connection is not stable i. E. Internet connection comes and immediately gone. So i am unable to work and use of this computer is suffering.
I request you to provide technical person to solve this problem.
My address is cm thomas, chelliyil house, erumakadu po, pathanamthitta dist. Kerala - 689532, mob. [protected]

Ms programs like ms outlook, ms word and ms excel are not working properly
1. Ms word does not save content entered
2. Mails from ms outlook gets deleted without any command given
3. Excel is also not working properly

All the three programs tittle bar entitles :
Product activation failed

While opening ms word the following message appears:
Microsoft word has stopped working.

On second attempt to open it the following message appears:
Word failed to start correctly last time. Starting word in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some function may be disabled in this mode. Do you want to start program in safe mode?

When we click yes, the word doesn't operate while when we click no the data content does not get saved.

Do reply with a solution for the above issue.

We have recently purchased dell window 10 pc.
Our pc details are as follows:
Model :dell 3059
Cpu : c13-6th
Ram : 4 gb
Hdd : 1000
Odd : yes
Graphics : intel hd
Os : w10 +ms

I have purchased Dell Inspiroon 5577 laptop on 27th May 2017, (price 73000) from Gurgaon.
But, after only 1 week of purchase, I am having significant performance issues in the same; the laptop is taking too much time to load, even simple functions take to much time to open, system freezes & neither keyboard nor touchpad is accessible at that moment.
Most disappointing of them all is the speaker goes off suddenly; no audio can be heard when anything is streamed or played on the laptop.
Moreover, the customer care executives were very efficient in delaying providing necessary solutions & keep saying that, "keep patience-we will not let your money be wasted."
It is very upsetting to witness such level o[censored]nprofessionalism from such big company like Dell.
In future, I'll definitely not buy any product from Dell India & refrain others from purchasing the same.

I have a dell laptop core i3 inspiron 15, i had purchased it in month of december 2016. It occuring problem from the month of february then i check out at devika tower nehru place service centre and submitted the laptop. I had submitted it 4-5 times but new one problem arise whenever i go to receiving the laptop.
But now they are not solving my issue and whenever i calling custumer care they do disconnect the call. I have call too many times.
Now the problem is automatic rotation of display & another one file open automatic and heating pronblem

I already send a request to dealer and service center to replace my laptop
Bot no response.
But nobody is here to listen my issue.
I request to you kindly response.
And please replace my laptop.
I have all ducuments regarding problem but unable to upload

I had purchased dell alienware 15 from virar dealer, and now since 3 months my battery is not getting charged as the same has stopped functioning. I need to connect power adaptor and work. Its been since 3 months i have been asking for battery replacement and everytime i call customer care, i get the same repeated answer that we don't have battery we have ordered the same. Its been 3 month now, but we have not got any phone calls or any mails from dell. I am facing a very very worst after sales service.

Hello Team,

I have purchased Dell Inspiron 15 5000 series laptop on 29 Feb 2016 from dell authorized store in Dilsukhnagar hyderabad

Configuration: 1TB, 4 GB ram, Intel i3 processor, windos 8.1

from 1 year hardly i have used not more than 15 days. i have not even used 20% of storage. But laptop is very slow. when i open google crome it takes 1 min to open, when i try to open any photos it takes more time. Please give any suggestion.

Date of incident as on[protected]. Three month i have purchased from one of the dealer of dell. But right now the display is not working properly we can recognize horizontal line and sometimes it is becoming off and on. So it is very difficult to do the work. So i kindly request you sir to solve the problem as soon as possible.

Cell. No [protected], [protected]
Email. Id : [protected]@gmail.com

Location :
Port office
Bunder road
Honavar
Karwar district
State : karnataka
Pincode : 581334

I did purchase a dell laptop on 10 april 2017 which have manufacture problem so dell gave me other laptop on 3 may 2017 (After a long and exhausted struggle) and after 9 days on 12 may 2017. This laptop also got a smoke and smell problem so i did a complaint to dell service center on same day my complain no is[protected] and service request no is [protected]. They want to repair my laptop but i gave them two options to resolve my problem first is refund my money second is replace my laptop with other model number. They are not taking to my problem seriously and just waste my time. They are saying they can only repair my laptop but i want either refund my money or replace my laptop. They pressured on me that i should repair my laptop but i want only two above options to resolve my problem because it happend two time when they did not give me genuine device. I am not responsible for the problem only dell is responsible for that so why i should suffer for that? Dell ruined both my money and time.

Dear

Our company purchased a laptop fro. Your dealer name sl computer gallery, gajuwaka AP but he dold us a defected piece and also we paid him extended warranty amount but he wants now extra money for repair this piece after all these ourcompany decided to take this matter in court on dell as well as sl computer gallery. If the company care for his customer do something other wise we have no options

Rao v joshi
Admin head
Som Projects Pvt Ltd
[protected]

I have been really frustrated by the Dell service. I gave my laptop for diagnostics at the dell service centre on 17th April 2016. Two days later they informed me about motherboard replacement as the solution for which I had to pay Rs.15, 000. I did so Immediately because I needed the laptop at the earliest. They said i would get the laptop back by 9th May. Then they started throwing their tantrums. On 9th they said I would get it on 12th and then on 15th and then 19th. Now that i called again, they say that I 'might' get it on 22nd.
Dear Dell, I am a student and i have my exams going on right now. I came to you on time and made sure you had ample time to deliver i to me within time too. It has been 5 times that I have been fooled by your service men. My work and exams are suffering due to your poor service. I do not live in Delhi and have to further fly to Bangalore now. And just because of your mistreatment, my whole schedule is suffering, leaving aside the extra monetary losses that are occuring.
I know you still won't get it and my complaint would go unanswered. But there is no other option for me right now. If you happen to come across this, please get back so I can provide you with the further details about the issue.
Thank you, though not really!

I did purchase a dell inspiron laptop on 10 april 2017 which speakers were already damage so i informed to dell service center on 12 april 2017 and after a long and exhausted struggle dell replace my laptop on 3 may 2017 and after 9 days on 12 may 2017 this laptop also got a smoke and short circuit problem in it cooling fan so i again informed to dell service center my complain no is[protected] and my service request no is [protected].First they ignored my problem and say they only can repair my laptop but i want back my money at any rate because it happen twice with me when dell did not give me a genuine device than why i do suffer . IT is only dell responsibility to refund my money but they are saying dealer will refund my money but warranty card is issued by dell regarding my laptop than how dell can say so . i want to resolve my problem as soon as possible please help me.

I had contacted Dell for the below problem but there hasn't been any action since 10 days. There has been enough emails and call exchanged but none of them seems to have a solution for it. From the beginning, it is been asked for the same problem stated below but they are routeing to technical departments. Finally, they asked me the details about my laptop and to which address the part needs to be delivered. I had been sending reminders to update but no one hesitates to respond. I concluded to have this incident filed here so that there would be someone who will be noticing complaints.

Problem Statement:
LCD display broken need replacement along with installation at a specified address. The product is out of warranty and ready to pay charges.

Service code #: 8Y3F102
Product: Dell Vostro 2520 Laptop (Consumer/home user)

I went to dell service center and gave laptop on 09/05/2017 and was informed that the laptop will be delivered within two days and I will be informed. Unfortunately no one ever bothered to call and inform me anything. When I contacted, they kept delaying and over time kept asking more and more money for fixing the issue without giving any reason.

Very very bad customer care service is being delivered. Please look into the matter so that these people don't bluff inocent unsuspecting customers and harass them like they are currently doing.

Kindly ensure that I get my laptop back which has still net being delivered. These people don't even bother to contact and inform and keep delaying things as much as they can.

Very poor quality of service.

I had purchased Dell Laptop (Inspiron 3537 Laptop in the name of Bhargav Kumar on Aug 11, 2014 from a Chennai based retailer having service tag JXLRQZ1. Currently my system got some screen problem and in dell website it was showing my system is under warranty so i reached to customer service Support and they said that my laptop warranty is already expired on May 4, 2014 the exact day before I contact them, but is absolutely wrong. My bill is not updated online as per Customer Support of dell, they said they will help only after the Bill gets updated online. So Please help me in this as my warranty is going to expire soon...

Subject: Complaint regarding receipt of Rs.999/- & Rs.6, 000- not received.

With ref. to above, I wish to inform you that I have paid Rs.999- on 27/4/2017 & Rs.6, 000/- on 8/5/2017 towards Repairs of my Dell Laptop at your "Authorised Service Center"at Talaopali, Near New English School, Thane (West), Maharashtra.

I have collected my Laptop on 10/5/2017 from the above Service Center.

However, I have still not received the receipts of the same. The person at the Counter told that the owner of the Service Center is on leave due to illness and the receipts can not be generated till his resumption.

I think that the person maybe ill., but this is not the reason for non generation of receipts. The receipts should be generated immediately on receipt of the amount paid by the customer. "Whether you have come across any complaint that the machine accepting card (Debit or Credit) at the Service Center is not working properly, due to which Customer Service is held up ?".

I feel that proper authority should be given to somebody else for generating and sending the receipt promptly. I have never expected such Service from Dell.

I have already registered the complaint in this regard on [protected] and the Complaint No. is[protected] given by Mr.Vikas (the person attending the above helpline no.).

Kindly look into the matter.

If not related to your Dept. Kindly forward the same to the concerned.

Regards,

Vijay M. Bhawe.

Dear team,

Dell inspiron 3558 3000series

You can check it off with this service tag how much i had serviced the system and last time the service center people changed the mother board and the driver
Now the dvd drive is not supporting the video files. I bought this system last october 29th, 2016. Within this period the system is complained for 3 or 5 times and i am not in a situation to walk to your service center for troubleshooting. As per the compliance issue and also spoken to your technician, he is noted that if it is complained again, you have to exchange this laptop with a new one. Hope will resolve it soon.

I had purchased a monitor U2515H from a dealer on 29.04.17. Within 4 days of purchase, I realised the stand of this monitor wasn't swivelling by the 45 degrees each side (refer page 48 o[censored]ser manual). I took up the issue with Dell, but they said a problem with the stand does not qualify as a 'technical' complaint and they'd not be able to send a technician to attend to it. If required, I'd have to claim warranty and return the whole monitor together with stand and Dell would replace it, maybe with a refurbished unit. I do not a refurbished monitor, since the problem is only with the stand, but Dell helpline said that do not have a policy of exchanging only the stand.

I have had issues ever since I got my laptop in regards to getting help
about 1 1/2 years ago I was having several issues was told finally after a marathon of days of calls to send in for depot repair ok fine may get somewhere
so in it goes to depot repair in texas, a week or so later I get it back poorly packed I might add just put in box no padding nothing!
the laptop wouldn't even turn on!
so I call and got the same supervisor who swore up and down and promised everything would be checked fixed blah blah he laughed at me when I said the laptop wouldn't even turn on
all the depot repair is ( spoiler alert) is a hard drive replacement ( 5 minute job) and they ( dell) put in a fault hard drive so a second hard drive was needed to fix there alledged repair ( they also claimed they ran various checks test etc... odd how that happened when it wouldn't even turn on
fast forward to this year took over 2 weeks of calls and nagging for them to replace a mother board
my current issue ( finally getting fixed I think) took over a month of calls
my advice is your best bet is to file a complaint with the better business burea
they can careless at all about anything
rather sad when I know more than they do and often have to point out there mistakes
give you a run down on how they work
they don't really have a clue what they do except for whats on there script, ask them something that's not on there script or a question that involves a real answer and they are lost
they will find any excuse to not do anything and will hang up on you ( repeatedly )
think talking to a supervisor might help? no they are no better ( had one supervisor say to me " why am I wasting his time") and according to one supervisor they cant be fired so rather telling why they do nothing
so if your lucky and I mean lucky you may get someone who actually knows what they are doing other than that your stuck repeating yourself over and over
they seem to have an obsession with accessing your pc, claim its trouble shooting ( like we cant do anything they can) rather odd how there answer to what they will do to fix anything is check for driver updates ( some drivers not updated since 2015 ) like we cant or haven't done that already other than that there answer varies and usually just babble
they do how ever push there program ( dell tech concierge program) that they claim will fix registry and other issues ( do a search on that program)
they are far too happy for that why?
they will claim at start oh its free not to worry and your issue will be fixed
but the catch is they will than want you to pay for the program ( which seems to find an issue somewhere oddly) the price I see varies from 160 to 250 ish range so cant say exactly what it cost for there program ( bloatware at best)
and if your too much of an disturbance to them they will "escalate" your issue
translation you expect to much and we will do nothing
you get there alledged higher dept. who do nothing but make there excuses and blame you for everything and of course hang up on you
they do not explain anything other than there own propaganda ( my term)
there corp office is no better in fact would say the same result
and they will cancel your warranty if you dare don't do as they want
they love ( all of them) use the excuse " not cooperating" which means nothing more than we ( you ) are not doing what they want how they want when they want or dare expect an answer or help
just my opinion but ever since they went private they have got a lot worse

Dear Team,

I have purchased Dell Inspiron Core i3 5th Gen - (4 GB/1 TB
HDD/Linux) Z565155HIN9/Z565155UIN9 3558
from Flipkart on 16/02/2017, which i had received damage piece, (LAN port was not working). I had logged a complaint against the same to Dell customer care, wherein service was given with commitment as no more issues will accure as they have replace Mother board.

But now have scree issue. My laptop is not even 3 months old and have so many issues.

When asked for replacement, they have denied to do so..
and came up with so many terms and conditions which was not intimated to me in the beginning.

I am very unhappy about the product received from DELL though Flipkart (which is damaged laptop)

I had Spent Rs. 27, 000 and have so many problems with Dell Laptop,

No one is supporting to get replacement. Kindly request you to please help me here.

I am very tired calling customer care on every month for one or the other issue.

This is affecting my work. Last month for 8 day my work is affected and now current month they are asking me to hand over laptop for 3 days. which is hampering my work and performance.

Please help me..
I am reachable at[protected].

Regards,
Jyothi N