Dell India Complaints & Reviews

Dell vostro 14-v3446 was purchased by me in 2016 through a authorised dealer phoenix infosolutions, mumbai. The serial id is -9l1jk52. We have just used it for around 15 months and the screen display is not functioning from 1.7.2017. Now dell is charging 3, 500 for replacing the screen. Such bad quality products should be replaced free of cost which stop functioning in 15 months.

Been to dell service in koremangala bangalore center with the problem of overheating. The laptop was with the service center over a week and there was general servicing done to the laptop and was charged 1500/-. I collected the laptop when i checked the same day i called the service center with the laptop in bad condition could see lines on the screen. After 2 days immediately the screen was switched off. I spoke to the service person several times. I took the laptop back to the service center and the lady over there asked me the charger as well. Even though the laptop was in good condition with no problems with the screen only the heating issue the laptop was returned with screen switched off state. Also when i went back to the service center i did not get any response for the screen problem and was asked to pay 5500 to change the screen. I did not agree. I went back to collect the laptop they did not even give my charger. They said that they do not have the charger. I did not even get my charger. They said they will updtae me on charger the next day but i did not get a single response from them. I went back to dell service center they even accussed me of having the charger. I was sure on that they had the charger so i asked them to show the cctv footage.

Till now not received the charger plus my laptop condition is worse than it was before the general servicing.

I have purchased inspiron 15r from skope computers gip noida. I visited laptop care center in lucknow there i came to know that my laptop has been out of warranty but in my bill it is dated as 17 july 2017. As i have purchased laptop on 17 july 2016, but in warranty status it is showing that has been expired on 29 april 2017. As i m having some critical issues in my laptop it's having some charging issues. Kindly check this as my laptop validity will be expiring on monday 17 july 2017. Kindly check this matter and inform from ur desk to the dealer that this all issues can't be handled by customer

I bought a laptop from advance laptop pvt ltd... Since day 1 its not working properly... Already claimed fr many waranty service...

Now dis tym i m stuck about the problem of short warranty.. Dell support not matching waranty period similer to my retail invoice billing date... Service provider told me to contact with shop from where i purchesed... Nd i contacted dy told me to wait... I m waiting since then already 15 day over still no response...

My complaint is why custmer should suffer about this fault... My laptop is dead since then.. Why should i suffer... Very bad.. Hope u can understand..

Dear sir,

I am to inform that i purchased one unit of laptop (Ins 3552 pentium/4gb/500/win 10 + off) from croma, del - pusaroad-a 104, new delhi 110005 on june 25, 2017. Item code - 198689, serial no. G8pk5f2 invoice no. Slf02a[protected], time 7.51 pm on 25/6/2017, invoice created by pankaj, demo and delivered by umesh. At that time, the dell targus bag pack (Item code - 203115 as mentioned in the voucher) was not delivered saying out of stock and promised for home delivery by june 26, 2017 as was mentioned in the voucher.

With great shock, i am to complain that it was not delivered even after two weeks as on today, july 12, 2017. After repeated phone, i was told to collect it from their shop, croma, pusa rd.

My question is - each and every unit of dell laptop is supposed to be sold accompanied with one bag pack. Then, the bag pack with my laptop, why was it not delivered during sale of laptop?

After commitment, why was it not delivered to my residence even after 17 days of sale? I was told to collect from shop, instead.

This type of gesture selling your dell laptop is not desirable, that may do harm to your company reputation.

Again, i am telling it is not a good sign either for your company dell or for your company products outlet / show room, croma.

This is for your kind attention and action.

Thank you

Aghosh

Dr. A. Ghosh, phd (Ag. Sc.)
Principal scientist,
Division of agronomy
Icar - indian agricultural research institute, new delhi 110012
(Indian council of agricultural research, new delhi)
(Department of agricultural research & education, ministry of agriculture, govt. Of india)
New delhi,
India

Dear sir
My laptop"s part had been replaced more than 20 time in the warranty period and still not working fine and its not normal case your product is faulty from initial stage
I had been requesting for replacement since the the initial faults
I am sending this mail as per the direction of national consumer court
Please replace my laptop to maintain good customer company relationship

Hoping to remain connected in future from dell else for legal action will contact to consumer forum
Thanks
Deependra singh

Good evening sir, last 5days continuously iam going to call your technical support team. They are going to tell power assembley problem. But they could not book a complaint. I don't no, what is the executives problem, they said you need to call after 4 o clock that time i am not going to free, if your book a complaints are not. And one more thing you should sale your products on south side. But your customer service don't no telugu how they will explain the problem and book a complaint. More than the people are sold your products but they dnt english hindhi. What they will do please try to suggest help customers don't loose your product sales.

I bought a dell laptop from advance info distributers pvt ltd
From day one i am complaining the company that it is not working in proper manner.

Model number dell nb 7548

Dated 31/05/2017

There are so many issues in this laptop

1 its very slow in working
2 its mouse doesnt work properly
3 charger is not compatable
4 windows is temparary
5 no warranty - confirmed from the service center they say it expired in march 2017
6 the loctaion for anti theft doesnt show correctly

I bought it for 70500/-
I have visited n number of times to these people regarding complaint. Every time they just dont sort it out.
I am being harrased and cheated all the time.
Over all its a defected piece

Rinkle talwar

I have purchase my dell laptop {dell vestro.5000 series 5459 (S-t-9zpb8b2)} on 14th july 2016 but the shopkeeper mention wrong date 24th june 2016. Please correct the mention date or purchase and issue problem with my laptop.
And i aslo having some problem in my laptop hadwear so please resolve as soon as possible.
My email id - rawking. [protected]@gmailcom

Worst experience with dell technical support.
I m using dell inspiron 15, service tag no. 7pz0512. I found my pc have some problem, not working properly. So i called technical support on 8/7/17, they told me to call on 10/7/17. And on 10/7 they again told to call 11/7. Why u don't help out warranty systems. Where we call? Should we call to hp, sony? Solve out my problem, i m trying from last 5 days to connecting dell. And also give some manners to your technical representatives.
Biggest mistake to buy dell.

I have purchased Dell laptop(DELL INS 5566 CORE 7TH /8GB/1TB/W10) on 28/05/2017. However since then there has been continuous issue in windows 10. I have returned the laptop twice from it was purchased since it is in warranty period. I have the original invoice copy. However they have formated my dell laptop twice and returned it back. Still while operating the laptop there are instances when window 10 automatic goes into repair and whatever I was working on laptop goes on hold or laptop gets hanged. I am really fed up of such issue as giving back to the same shop again and again and they take time to repair which consumes couple of days. This has serious effect on my business. I am losing my patience day by day. It would be helpful if you can solve this matter

I bought the DELL 3543 I3/4GB/1TB/WIN 10/1NN6982 on 10 september 2016. The laptop had issues with booting on 27 May 2017 ( A message " No bootable device" appears on screen). After a few hours the issue got resolved by it self. The service centers were unable to pin point the reason behind the issue. Since 24 June 2017, the laptop has completely stopped working. I am told the warranty has expired and I can try to renew my warranty. But till date I have not received a proper assistance from the company service centers in Kochi.

Hi, my name is Joanna Remedios. I was advised about the dell insurance from a sales rep at Dell. I paid Rs.13, 000.00 on 03/06/15 (NEFT- REF NO:N[protected]) via HDFC bank. The said insurance was never applied to my laptop account. i have contacted the so called diligent customer care dept. However, all I’ve got is a xfer from dept. to dept. not the mention the false promised callbacks.
On one occasion, i was holding the phone in my hand only to see that the call being made by dell was a ring and disconnect even before i answered, just like a missed call. Does Dell really call that a call back? Do they not have the money to call their customers? I wonder.

A guy by the name of Mohammed Ansari, who happens to know the case extremely well has promised me a call back 3 mths ago. I guess he's still looking for the time or a phone to call me. Don’t know.

I'm on the verge of proceeding to Consumer Court, if the matter isn't sorted soon.

Thanks.
Joanna

This is with regard to the issue persisting from nearly a two month now on a Dell Laptop Model - Z566110 INS15(5559) that i had purchased for my daughter Nidhi Agarwal.

I had purchased the laptop make - Z566110 INS15(5559) SILVER MATTE, (SERVICE TAG NO.- 88GQDC2) from your Authorized Dell Store ISERVE SOLUTIONS & SERVICES PVT. LTD., KOLKATA, on 13th September 2016.

In the month of November itself my daughter had started facing problem with her laptop screen (sudden blackouts & flickering) for which she had taken the technical assistance (CASE NO:[protected] from Dell via phone and the issue was resolved temporarily.

However, again on 8th May 2017 same problem occurred. The laptop was not working properly and for which Nidhi had asked the Dell Service Provider to give onsite technical assistance since the warranty period was valid but they denied. She was asked to format the system by the Tech Department Executive named Pratik Umrania of Dell to resolve the screen flickering issue and the sudden hang/ blackouts issue (Service Request Number:[protected].

After following all the troubleshooting steps that she was told to, the problem was still not resolved for which again she had to ring the technical support team over phone to solve my problem, but the personnel denied any onsite technician support since he claimed that their was no hardware issue and he further asked my daughter to visit nearest Dell Support Center or the Store from where I had purchased my laptop and reinstall the Operating System. When she went to the store on 24th May 2017 they said they couldn't re install and asked Nidhi to visit the Dell Service Centre Regenersis (India) Pvt Ltd located in Karunamoyee-Saltlake, Kolkata. Accordingly, Nidhi had visited the Service Center on the same day wherein the Technician named Partha Mondal looked at the laptop series and he said that this series is already having this common problem for which three components needs to be replaced and he asked her to submit my laptop for 5 days (Refer: Enclosed Customer Acknowledgement copy).
On 29th May 2017 again, my daughter called the service center to enquire regarding the receipt of my Laptop and to my surprise she was informed that Dell Company (Head Office) has declined the request to replace the defective parts on the grounds that they couldn't match the PPID Number of the LCD screen.The same Technician named Partha Mondal said that he had received a mail from Head Office and they have denied the request for the defective product on the basis that the customer must have taken her laptop to local service center where the original LCD screen is being replaced and thereby was asked to recollect my laptop back from service center.

After certain disagreement and quarrels Dell again considered the issue and agreed to replace the defective LCD and LVDS cable and then again when the the laptop was collected from service center it was found that the LCD contains DEAD PIXELS and some YELLOW PATCHES .Nidhi have to go back again to the service center located in karunamoyee and the engineer said he cannot fit the screen like it was originally factory fitted and the screen fitted is also a refurbished material and not a new product, so she have to have to take back the laptop .On 15th June Nidhi further went to Dell Service Center located in Chittaranjan Avenue to get her problem resolved wherein she was asked to deposit the laptop .The laptop was again fitted with new lcd screen as it appeared that the previous fitted screen was bleeding .But after using for two days my daughter found out the same old monitor flickering issue and the laptop was working very slow and with system hang issue was also faced .She did email the Dell technical department and again he asked her to telecommunications services to resolve the issue ( all the telecommunication service that my daughter have taken till date atleast took 45 mins time up to 2 hours )

Given the fact that my daughter had never went to get her laptop serviced from any local store and the store from which i had purchased the laptop also seemed to be an Authorized Store claimed by dell, why am i being made the prey out of a miss-coordination between the Service Center & Head Office/Store Dealer.

My daughter being a student is appearing for her final semester for which she needed her laptop to complete all her projects but couldn't use it because all the aforesaid issue.

Now, after getting through the above trail one can make out the amount of harassment suffered on my part out of no reason after investing nearly Rs.60, 000 on a product.
I would either take a replacement for the current laptop or would like to get total money refund.

What is the use of buying such a high end branded laptop if my daughter couldn't use it for when it was most needed?Who is going to take the responsibility for the amount of loss she had suffered in her studies?

I purchase a new dell laptopin which 1 year warranty provided service express no. [protected] from eurotech infosys (dell exclusive) nehru place.company tin [protected] 0n 17th june 2017 at the time of purchase. representative will not told us any thing that warranty updation will take time or days. now after purchase of 1 week my system doesn't turn on. so for support i called in dell they said your warranty is not updated. contact where you purchase the laptop. after contacting them they provide me a email n said i update the sale invoice in dell tally data on date of purchase. when i called 2nd time in dell support an ask them why my warranty is not updated they transfer my call from 1 department to another for 8-9 time and in last they cut the call. when again i call on dell support same they transfer the call to 9-10 department and in end their excutive said cut the call am not give solution

I had purchased Dell monitor through Srishti Computer solutions vide invoice no.208 dated 12/02/2016. M/S Srishti Computer Solution Has purchased monitor of Dell bearing serial no.-S/N-CN-OMMK[protected]D-G2KB from M/S Sai Computerr vide its invoice no.-SC/RI/15-16/503 dated 12/02/2016 bearing VAT TIN [protected].
About 2 months ago a thin black lining appeared across the screen.Then I reported to the seller who replied that he has placed a complaint to Dell technical staff who would contact you, but nothing could happen. Later on on 21/06/2017 I lodged my complaint on Toll Free no. and in response of which Mr. Praveen Kumar got my complaint registered as Dell Technical Support. SR:[protected]. As per email instruction of Praveen Kumar, I mailed Photo of front and back view of monitor affixing slip containing serial no. of complaint, name, date and time., scanned copy of invoice, complete address with PIN code.
On 29/06/2017, Mr.Raghuraj A member of Technical support Team again demanded back view of the monitor and copy of invoice bearing VAT TIN. I again complied the requirements on 29/06/2017. But it could not satisfy the technical support and on 01/07/2017, Mr. Hari Kumar, again demand photo of back view of the monitor after removing cables and original copy of invoice bearing TIN. I again sent photo of back view as desired and copy of invoice bearing VAT TIN..Now I request that you please send a technical staff to my residence to examine the truth that the monitor purchased by me belongs to Dell and I am the right complainant. Kindly do not harass customers without whom no company can flourish in future. Now I am feeling harassed.

Sir,

This is one of the customer using your dell product, who was got pmyj unemployed scheme loan. He gave ordered the product of 4 system. It was ordered on last december 2015 for dell vostero slim tower 3800 desk top pc.
But the dealer has supplied the dell inspiran 3647 model system. Only one system delivered.

The dealer name is eson international, kundrathur, chennai - 600069.

That dealer was cheated, with out supplying ordered goods, since 2 years. What is the procedure to control the dealership. While supplying the materials he has not given any supporting instruments like activation key to open the system. So that we can not open like windows and excels.

Is there any choices to open activation key from your side. My mobile number is [protected] & [protected], our mail id is [protected]@gmail.com, [protected]@yahoo.co.in. Please reply us to open the activation key.

For your reference we are attaching the xerox copy of quotation what order we are given actually.

Also we had given legal action against with him.

I bought this inspiron 5567 on 21st of this month and within a week i observed pixel flikering on my screen and blue dots everywhere when i updated my graphic amd card from the dell official site, moreover there is issue with the touchpad as it stop responding to clicks sometimes and brightness keys stop working too, i called customer care and they sent me some graphic drivers as soon as i installed them the lappy it showed me errors and went into reset mode, i let it reset completely and then windows wasnt perfectly installed or some issues due to which my lappy went too slow so i took it to the service center in andheri west, mumbai and there after they diagnosed they informed me as the software is working fine and hardware is having issues specifically the motherboard and as i called customer care he said if there is a hardware issue detected by the service center they shouldnt repair it and i should inform customer care again as they will replace my complete system in some days, as its a policy of 30 days after purchase please do the needful because its just been 8 days today and im not with my system which is quite a problem as i bought it in an urgency and now a faulty piece has ceased my work totally so i want dell to replace my system asap as its quite expensive and this is not what i expected from dell.

Hi,
I have a 3 yr old inspiron all in one computer and it's not working now.
I have tried their local service centre at kadavanthara kochi, but they denied the service.
Their call centre no is always busy and works only from 9 to 6

I am unable to contact any one in dell through email.
Pathetic service and i am thinking to go to consumer court now
Can any one suggest a better idea.

Thank you

Sir/madam my order no.[protected]
Mane dell ka p2418ht 24" touch screen monitor compuindia se purchase 27th may ko kiya he. Lekin abhi tak compuindia ke pase delivery ki koy bhi information nahi he. 30 day's hogaye he lekin kuch bhi information delivery ki nahi he. Aapke customer care +91 [protected] ka bhi kitni baar contact kiya lekin vo bhi meri help nahi kar rahe he. Compuindia vale bs yahi answer de rahe he aajayega tab mail kare ge lekin kab. 30 day's hogaye he. Lead time aapne 3 week ka kahaa thaa.
Pls help dell