Dell India Complaints & Reviews

I purchased laptop on april 2017. It is not working that time. I called your customer care no. They checked my a
Laptop and he found its motherboard was not working. He said that he will only replace my motherboard. But i m not agree. I want to replace my laptop because motherboard is major part of laptop. Your product is defected. New laptop and its matherbaord failed. I not trusted this laptop. It is my humble request. Plz change my laptop thank u

My dell laptop service code is:[protected] i had bought it around six months back. It is still under warranty. There is an issue with the speakers. I have been calling dell customer care for more than ten days. Most of the times they told me their tools are updating and i may call later. Each time i called they took around 15 minutes to understand the whole issue and then finally said their tools are updating and i may call later. 3-4 times half way through the conversation they disconnected my call. I am facing great trouble with my laptop. And i am not able to use it. The service of dell is extremely poor and unsatisfactory. Kindly help me in resolving the issue. My mobile no. Is [protected].
Regards
Rashid ali

I had purchased dell laptop insprion series about 2 months back. From the very beginning system appeared a bit slow but i tried to manage. But gradually the system became very slow and difficult to run. I contacted the technical support team and they were very intelligent to diagnose it as software problem and advised for windows reboot.in the process, as advised by # i lost my 2 tb important medical data as no one told it would erase data from hard drive.
Even then the system was very slow, thanks to their robotic mind and they advised to take to service centre
I asked about on site warranty with laptop but i was told it was only for hardware problem and their robotic minds had diagnosed it as software problem.
I took the laptop to service centre and believe me at least carry a bottle of water, snacks as waiting time can go as high as 1- 2 hrs. Patience is the key to submit your laptop with this premiere services. After two days, i got a call that laptop has hardware issues and hard disc will be replaced.. See the smartness and so called on site warranty!
I got a call after 3 days to take back laptop.. I took the laptop back home and new windows has been installed due to new hard drive. When i installed quick heal security system, it has detected at least 200 threat's or virus.
The system is working fine but don't know till how long.. I don't know exactly the implications of virus or threat but one of the worst experiences with their services.

I have buy a dell vostro 3568 model laptop with accessories laptop bag but only after 4 days laptop bag are ripped so please support me and exchange the bag quickly. When i started use the laptop and laptop daily travel for go to office it stat to rip and only under 3-4 days laptop are completely ripped it can't be use.. So please help me and fast resolve my problem and exchng it quickly

I bought a brand new dell laptop for rs 90 k . and the laptop wasn't working properly, then i contacted the coustomer care telling about the issue, and they told that the technician will come and solve the issue but its been days after the registeration of complaint . their has been no development about solving my issue .actually they telling that they will solve the issue with in 2-3 working days and the days are going on forever . and with development i cant claim my laptop warrenty

Pathetic customer service. Very rude and uneducated staff. They way they talk to clients is as if they are doing a favor by taking our call. Incase they pick call, the call gets disconnected in between without even registering the complains.
Ms. Harjinder, ms. Rashi... Very poor communication.
Mr. Vikrant, mr. Amit... Very poor service.

Really pathetic will never recommend it to any one.
Would definitely sue.

I purchased my laptop from lucknow from mr vikas of "alex enterprises". He provided me the laptop of dell with the quotation of genuine windows but provided me the laptop with pirated windows and then denied for the same.in march i got notification on my laptop for activation of windows then i realized the same, when i got transferred to another state (Hyderabad). I called on dell and they too confirmed that it is a pirated version. After so many days of following up he agreed to provide me the key of genuine window and he kept on postponing this from last 4 months.

Details of laptop: dell vostro 15 3000 series. Sr no. : 92nnk72.
I have already done complaint against your subdealer in jago grahak jago (Complaint docket no.396674), he isn't taking action even now. He have provided me pirated version when i payed full money and asked for the original version.
Following are the details:

Mr vikas srivastava:
1064, indrapuri, bholakhera, manas nagar, near indian convent school, lucknow. 226023 (His personal address)
[protected]

Kindly look forward the same as its harming your company's name.

I had purchased my laptop from a dell exclusive store in april 2017. However, since i had purchased the laptop, i was facing problems due to the devuce not functioning properly. When i had contacted the store, they conveniently blamed it on a windows update for the poor disk performance. However, recently my hard drive crashed. I know what you're wondering, that how does a brand new laptop with absolutely neglible amount of data can have a hard disk failure. Well, the reason is simple, the technician who just repaired my laptop informed me that the dell exclusive store in noida had given me a laptop with a fault hard drive. This only tantamounts to the fact that i have been horribly cheated by the authorised sale support team of dell. I have had a horrible experience so far.. And i hope i dont face any issue henceforth. But i want to make a formal complaint against dell exclusive store in noida sector 18 in atta market for having fraudulently cheated and misled me in purchasing a brand new laptop with so many defects.

Regarding the above i have purchased laptop on 11 june 2015 my laptop is not running properly many times i complain thorough phone but no any steps taken at your end my laptop serial no is cddsb32.
Sir please do the needful at your end.
My phone number is [protected] my email id is [protected]@gmail.com.
Please either change my laptop or rectify it

Sir i purchassed this laptop on 14 aug 2017. The are two issues in this laptop (1) the speaker of device not working properly. The voice of speaker not clear. The sound quality in songs playing is breakage and extra sound is hearing with the main audio sonds. Please remove this problems at the earlist. The warranty is not still extended whereas i make payment.

I went to dell website for purchase of laptop. I completed all the formalities and paid even rs. 35300-00 online for purchase of dell 3958 inspiron laptop. But i was given email from compuindia that my order was placed to compuindia, dell service partner. My order id is[protected]. I did not receive any communication after this email. Dell has not given any contact no to which i contact and file complaint for cheating me in r/o vendor name. Compuindia toll free no. Is not accessible and always unanswered. When i sent an email to compuindia for knowing delivery date of laptop, they informed that the laptop is still under production and will be delivered in 4 weeks after the date of order. When i contacted dell on toll free no they refused to own the responsibiilty and asked me to contact compu india. I am helpless and will get laptop very late.

Laptop discharges very fast and gets switched off as soon as charger is connected. Sometimes if i am not using laptop just for 5 minutes it gets switched off. Sometimes a certain key remains pressed for a long time evenue though i have not touched the key. There is a problem with touch pad also sometimes the page gets stuck at the bottom. It does not moves to the top of the page.

Service tsg h5dj632 system working properly but some keys are not working approached to authorised service centertvs electronic pune contact no [protected] mr sagsr at service center they reinstall os and drivers problem remain reset kbd cable by engineer and machine stop working now they are asking me to pay replacement charges for mbd as no power issue created system became fail when engg. Reset kbd cable this problem created by enggniar so service center responsible for issue hence replacement charges may be collected by engginer and i should get system as it was befoere handing over to the centre

This is probably the 5th or 6th time i’m contacting dell for several recurring issues of my laptop just bought around 2 months back.

I regret to tell that neither of my issues have been resolved. The system is still hanging, while i’m browsing through chrome & the touch pad remains unresponsive, after few minutes of inactiveness.

After every call from their for the past 2 months, i was assured that no further problems will arise in my system; but it seems that dell doesn’t even know how faulty their product is.

Also, please tell me honestly, after all this trouble i’m going through almost daily basis, will i be incorrect asking for a refund from the company for supplying me faulty product?

I would like to inform you that i had purchased one dell mouse at your retailer m/s pranavam technologies pvt ltd, calicut on 6 months back and they said me 1 year warranty and after two months it was become non-operable after that i had visited the retailer (Pranavam technologies) and they are inform me that they will replace the same within 2 weeks and will contact you in mobile, but so far i am not received any call at their end i visited frequently at the office and not received any confirmation as of now, on today they said me that its not our job to clear the replacement and using some abusing word against me, so i
Decided to initiate a complaint at consumer court against the company and retailer as i am not received any replay from your end, my mail id is sujeesh. [protected]@bafindia.com
Delivery challan copy has been appended here for your perusal

Sir,
After having raised my queries for hanging issues in my system, dell technical guys attended more than 5 times, doing only reset, complete factory reset and closed the issues.
Today also, after completing factory reset yesterday, i am facing the same issue, dell technical guys took the issue remotely and said nothing is there.

Physically i am facing the frequent lockup and hanging issue while opening any documents.

Badly need replacement of my laptop with an immediate effect.

I have buy a new laptop 3568 model from dell showroom at nehru place vendor name is LAPCOM PERIPHERALS PVT LTD, and they provide me some assoesries with laptop and also quote that mcafe antivirus for 4 users and packed all the things but when i unpackage the box wo do not found any antivirus keys or cd's into the box nor in bag provided with laptop, i have called to showroom but they hv losed their shop, next morning i hv again called and said them the things happened but the guy told me that we can not help you now bcz we hv provided u all the things. I requested him to provide me even a single user key but he denied, this is totally redicules services provided by dell after sale. Therefore i request kindly take necessary action against them. I dont want any keys or any antivirus from them but want that they have to support their customers even before and after sale. If they sale product to any one they hv to help if customer faceing any kind of issue related to them.

Hi team,

First time i bought something from dell (Haldwani uttrakhand) and lots of pain/inconvenience i went through. I actually bought a laptop inspiron 5m09k22 after few days start facing problems like the screen touch works in automation it gets minimize and maximize in the middle of any video. Took it to the same showroom where it was bought from.
The employee of that showroom does not know how to deal with such customers who are going through the serious issue they are there just to sale and not for anything. The worst thing is engineers are not even confident enough to tell that i am an engineer.
The head of that showroom name sumit yadav does not even have any skill of taking he was like ‘’bhai apko 2 customers ke beech ese baat nhi krni chahiye” hire some well-mannered people please, at least at the post of supervisor.

They asked to wait without any reason cause they guys did not even know the issue somehow after 2 hours they said leave the laptop for a day we will format it and check. After doing this again faced the same issue.

Pathetic customer service from call centre people too really fed up with this brand will not even purchase anything in my entire life same suggest on social sights as well. Hope will get the call log facility and get this checked.

Thanks,
Arun
[protected]

An Online complaint was lodged with Dell India for my Dell Inspiron 15 3000 Series for which Service charges were paid online in advance for Rs. 1359/=.

Despite me taking a proactive approach in contacting the Dell representatives for necessary repairs telephonically the Dell people have not yet resolved my problem and neither have they bothered to contact me further for resolving the problem. I have also informed their officials by reply email that the drivers sent by them by email for reinstallation cannot be installed due to reasons unknown to me and hence the webpage connectivity issue still persists. However, no company personal has contacted me any further to advice me on the issue.
The following are the order details: - Customer No:[protected] Order Date: 10/08/2017 Order No:[protected]

The dell exclusive store located in Kharghar in front of little world mall provide very worst service the sales man named Ismail is so irresponsible person that he don't even have that manners to talk to customers . When we call them to take some information about any laptop they provide you with wrong Information and they don't even give u a #### once down payment is done neither they care o[censored]r delivery . It's been 2 week I have not received my laptop