Dell India Complaints & Reviews

The systems screen is damaged. The display no. Is s/n:cn-0657pn[protected]b-44fb. A horizondal black lane is appearing of the screen. This complaint has shown from the last week. It is in the warranty period. Kindly make arrangements to replace the damaged screen as early as possible.

Regards,
Bineesh. V. B
Velliyottil house, vadakkethara
Pazhayannur (P. O), thrissur (Dist.)
Kerala-680587
Mob:...

I bought DELL Inspiron 15 5558 on January 1, 2016.
Since the time i"ve bought it, it has many hardware issues.

1. From the very first day the wifi doesn't work. However, contacted your team they resolved. The laptop is very slow and gets hanged from the very first day.

2. Again Touchpad issues, they changed my touchpad.

3. Suddenly speakers stopped, the guy who came for touchpad did something and it worked.

4. Submitted to service center for slow functioning, they changed keyboard saying it as a reason.

5. They re-installed the windows too.

6. Now again the wifi doesn't work on February 3, 2017.

Sir, it's been 13 months but i haven't used my system because of so many issues coming up daily. i"ve been only complaining and wasting my hours with your technical support team on an average of 5 days in a month. You guys have supplied me a [censored] piece of your manufacturing which gets bad daily without any of human effort. Request you to take up responsibility and help me in any possible way. As of now, I've warranty but what after warranty expires?
Will i pay daily for fixing the everytime new error pop up?
Please give me a solution.

Dear team
I just fed up with your company.i explained a lot of time my problems.if it a used product i can understand, but my product is new and its under global warranty.
Dell Inspiron 3558 3000 series.
Its cost around 35k
Its pathetic that a product from dell is completely failed.
I am contacting your customer service for the last two months.5times i am given tag transfer ownership request.only once they have reviewed my request and got denied mail from the global transfer team.yesterday also am given a request.your team is not reviewing the request at all.

Dear Team Dell,

I write, to bring to your notice, the unethical behavior of one of your retailers, whom I happened to have dealt with.

So we reached at one of the DELL's showroom outlets, and intended to purchase DELL Inspiron 7560. The salesman told us that at INR 69000 along with the the laptop we'll receive a kit of four products (which includes a mouse & headphones among others).
There, we committed a mistake by not having paid heed to what this kit of four products was, given that we were standing in the DELL showroom, it was an obvious assumption that they'll be DELL products which we could see in the showcase across. After we made the payment, substandard products (in the kit of four) were handed over to us.

This came as a shock, because if a customer is ready to part with 70k, why would s/he use such low quality products, they would instead spend a few more bucks, if needed.

I just want to convey, that belittling the customer or trying the cheat them in such a fashion is inappropriate. Had I not swiped the card, the chances of me purchasing from your retail shop were close to zero.

Here, it must be noted, one goes for offline shopping for a good experience and not to come home feeling cheated.

Of course, after understanding what was going on, we got a new invoice made without the substandard products.

Details of the retail outlet:
Lapcom Peripherals Pvt. Ltd.
G-4, Before House, 51-52 Nehru Place
New Delhi- 110019

I wrote to you with the hope that you will follow up on this concern of mine, so that no customer feels cheated in the future.

Best,
Srishti

Good day,
I wish to inform you that I gave my Alienware m15x laptop for servicing since it was working erratically after windows 10 update. There was some issue with touch pad only but keyboard was working fine which reflects in remark colum of service sheet. When I went for collection they said that keyboard isnt working because it's short and you need to replace the same. Please look into the matter asap. Service bill for your reference
Kushal kumar

I had placed an order for a Dell S Series S22 16H Monitor with M/s.Dell India by online on 22-1.2017 paying an amount of Rs.9390 on line.M/s.Dell India has transferred this order to their online affiliate M/s.Compu India.com and they had emailed me a bill of M/s.GNG Electronics Pvt Ltd c/o YCH Logistics India Pvt Ltd No.67 Mathiravedu Village, Velappanchavadi, Chennai Tamil Nadu. They had send the consignment through speed post I had recieved the conginment on 27th evening . When I opened the package I am really schocked to see the Monitor I had received is a damged one the LED monitor screen is fully cracked .I had informed them the matter through email on 28th with supporting photographs and on 30th I had received another mail to share the photographs of the package. I had send that on the same day after that no reply from their part .Their Toll free customer care number[protected] says out of coverage area most of the time two times I talked to the customer care executive and got a vague reply that they will repalce the Monitor through courier. To my query regarding how to return the damaged product I am informed that they will update my order no word after that and the order has not been updated till 2.2.2017. Kindly help

My new laptop is complained, Dell Inspiron 3558 3000 series.Its more than 2 months i am requesting for ownership transfer of my new laptop which bought from dubai by my husband, as he is working ther.i have to transfer from his name to mine.after that only i will get service from authorised center.Actually i fed up the service from dell.An international brand dell, its pathetic.I need my problem to be resolved asap.i have waited this much time for repairing.

Hello sir/mam
This is DR MONIKA KHATRI DENTIST (MDS PROSTHODONTICS) from Jabalpur(M.P) want to inform you that my cousin purchased Dell laptop (of which details i am forwarding through image) in may 2016 which was uninformed as REFURBISHED item; and only information given was is a Demo version; so had problem with mother board 5 months after purchasing and spended 4000 bugs.
Please its a sincere request from a DENTIST THAT TO SUPER SPECIALIST to take necessary action to shopkepper and do needful with same. Hoping for positive and quick response as i am ur old customer and having your company products only at my home.
THANKING YOU
REGARDS-DR MONIKA KHATRI
[protected].

I have purchased Dell laptop 2 months back and I also paid extra money to extend the warranty till 2019.
I am getting issue in laptop since it is running very slow thereafter some of the site stopped working on laptop.
Dell representative try to resolve the issue taking my laptop in remote but they are unable to resolve the issue.
I continuously following up since last 1 month but very poor support from from Dell customer care . All customer care executive just transferring the call from one department to other and I wasted my approximately 10 hours in these calls but no one ready to resolve the issue. All executive just doing time pass and transferring the call from one person to other.
Suddenly today I got a mail that I have to pay extra rs 3250 to resolve the issue.
When I asked them that product is under warranty executives are giving different reasons that either pay the money or contact Microsoft since problem is in software and not in laptop. They are repeatedly telling me to go to Microsoft office and they can't do any help.
I finally wrote a mail to director support of mail to intervene in matter but no response received.
Such type of response that either pay the money or contact Microsoft is really quite horrible by Dell customer care.
Requesting to Pl either rectify the laptop or replace the damaged product.
I have paid Rs 40000 just two months back for this laptop and people of Dell are more interested in making more money instead of helping a bit.
Really one of the worst after sales service I have seen in my life.
Pl help or replace the defective product.
I have paid the full money and will not give a single coin to Dell whatever effort they make at their end since product is under warranty.

Regards
Vivek Dwivedi

I purchased dell inspiron 15 series laptop, Model - INSPIRON 5547 Notebook on 18-jun-2015 and applied for dell back to college offer i got the gift voucher and headphone as well as the status of my warranty on dellbacktocollege.com is also successful but when i check it on dell official website it is not showing the extended warranty i contacted so many times to dell but the reply was it will take some time but yet it is not done after so many call and emails. I had provided them every details they asked but Now they even don't reply to e-mails.
Sir, i want dell to extend my warranty as stated on Dell back to college website.

I purchased dell inspiron 15 series laptop, Model - INSPIRON 5547 Notebook on 18-jun-2015 and applied for dell back to college offer i got the gift voucher and headphone as well as the status of my warranty on dellbacktocollege.com is also successful but when i check it on dell official website it is not showing the extended warranty i contacted so many times to dell but the reply was it will take some time but yet it is not done after so many call and emails. I had provided them every details they asked but Now they even don't reply to e-mails.
Sir, i want dell to extend my warranty as stated on Dell back to college website.
I had also included the screenshot of the offer contents.

Dear sir

i have pruchase last 6 days my laptop on croma store at crystal mall, rajkot when i purchase then we are come with this product that time i know the speaker area's to listen to sparking voice then we are go to their croma Store, but they are not give me satisfied answer

Please Help..

Regards..

Hitesh Sankhat
Email Id: [protected]@gmail.com
Mo:[protected]

As I am a dell customer my PC have some problem like black strip at the bottom of desktop along with black lines horizontally and this suffers me while working on PC. I Have complaint about this to your local dealer, but i have not got response. so please do the needful in this matter an early as possible.
thinking you.

Anil Salunkhe
contact no- [protected]
At/Post - Chiplun

I purchased a Dell Laptop (Model P64G )from Croma Stores, Marenahalli Road, JP Nagar, Bangalore on 1/1/2016. (Invoice no.SLF02A[protected] dated 1/1/2016)

Just after one year, i.e, on 23/1/2017, the on/off switch in the laptop failed and the computer did not switch on.

I got it checked and repaired at the authorized service centre of Dell (M/s. Laptop stores, 11th Main, 3rd block (E), Jayanagar, Bangalore 560011) and had to pay Rs. 1800 towards service charges for rectifying the switch.

I am shocked to note that the switch failed just a year after purchase, which speaks of the quality of the product.

As a sufferer, I request Dell to (1) rectify such production problems of the laptop switch in their product and (2) reimburse me the amount of Rs.1800/-.

For info., the Laptop stores Invoice no. is LJ 12302 dated 24/1/2017.

Both the purchase invoice and the service invoice can be scanned and mailed if needed.

Looking forward to a fast resolution of my issue.

Thanks

K.Ramesh
[protected]
Bangalore.
24/1/2017

Dear sir
I requested to dell sells boy and dell dellar but he did not update my warranty paper
Kindly update my warranty as soon as possible $
Confirmed me when it updated

My service tag: express service code: [protected]

Attachment :- retail invoice

Thanks & regards
Phul kumar
Email :- [protected]@gmail.com
[protected]
[protected]

Dell service center a pathetic experience at delhi
Name of service centre - excotron solutions pvt ltd
Dell laptop inspirion model no 5548, service tag no 1dgsk22,
Express service code [protected]
Dear sir,

1. On 17 jan 2017 i had approached the dell service centre excotron solutions pvt ltd, the only authorized centre for repair of dell laptops in delhi, for repair of my laptop bearing model no 5548, service tag no idgsk22.

2. The lap top had a crack in the bottom case, but they replaced the touch pad along with the bottom case, vide invoice no exinvdel/[protected] dt 17 jan 2017.

3. When i enquired for the reason for replacement of touch pad, service centre intimated that it is mandatory to replace the touch pad along with bottom case, but i was not convinced.

4.in addition, since the replacement of bottom case and touch pad, its wi-fi and scroll were not working.

5. For the same problem the laptop was taken again to the centre on 18 jan 2017, but after struggling with the lap top for 3 hours center could not resolve any of the problem but intimated that –

(I) for scroll resolution os windows 8.1 has to be loaded, because laptop bears os windows 10 and touch pad driver is not available separately with windows 10, therefore scroll will not function with os windows 10.
(Ii) wi-fi wire broken inside so nothing can be done, else panel has to be replaced
6. Whereas the fact is that before taking the laptop to the service centre and replacement of touch pad scroll was working on os windows 10 and wi-fi was also working fine.in addition original windows 8.1 was upgraded to windows 10 by dell company on line, many months before.

7. Now again on 21 jan 2017 i reached the service centre for the same complaints. I asked the service centre representative mr neeraj (Excotron solutions pvt ltd) to give me in writing the reasons of touch pad not working, in response he flatly refused to give it in writing, citing it to be company’s policy not to give anything in writing. Though he offered to have a look on the scroll issue again but with a condition that data might be lost, since data was o[censored]tmost importance to me i did not allow him to do so. I asked him the likely reasons of data loss, he replied that he will load os windows 8.1 and see if the scroll is working or not. This inter alia implies he himself was not sure that this scroll problem is because of some hardware fiddling they have done while replacing the touch pad or it was due to os-windows 10, as claimed by the on 18 jan 2017.

8. Same day ie on 21 jan 2017, i asked about non working of wi-fi he replied that its panel has to be replaced. I asked him to go ahead with panel replacement. To this he offered me two possible solutions of panel replacement ie either (I) through dell arrangement or (Ii) through their service centre. Since this offer of mr neeraj looked to be little opaque so i asked him to elaborate the two offers, to which he said that the only difference is of diagnostic charge of rs 999/, through dell arrangement it will be levied and through the service centre it will not be levied. I was amazed at this kind of dubious working of the service centre so i asked him to scribble the two offers on a piece of paper which he gladly did. I was suspicious of the centre’s working so i asked him to go ahead with dell arrangement for replacement of panel, as i am prepared to pay rs 999/ as diagnostic fee. I have safely kept the document scribbled by sri neeraj.

9. Thereafter he said the he will take the laptop inside the service centre to know the part number of panel, and said it may take a day or two. Again i was little surprised at his version that to know the panel number he needs to open the laptop, i told him that as per standard practice the model number and tag number shall be sufficient to know the panel number, to which he replied that for same model and tag number there are four possible panel numbers. His reply did not convince me.

10. Any way i asked him to go ahead and open the laptop to know the panel number, but expedite. I told him that i will wait at the centre, till the time he deciphers the panel number. As this juncture he intimated that there is no point for me to wait at the centre because after opening the laptop and knowing the panel number it may take 3-4 weeks for panel to come and till that time laptop has to be kept at the centre. I requested them to know the panel number, take the money from me for the panel and diagnosis, but give me back the laptop so that lap top is used as it cannot keep it for 3-4 weeks at centre because lap top is used daily. And once the panel is received by the centre i shall come with the laptop for replacement of panel, but centre refused to accept my version and insisted that i shall leave the laptop at the centre till panel is replaced with the new one and wi-fi issue is corrected.

11. At this juncture i understood his (Mr neeraj of excotron solutions pvt ltd) game plan, which was to discourage me from getting the laptop repaired through dell arrangements, else bear the pain of no laptop for next 3-4 weeks. I was totally dejected at the centre’s attitude and returned to a local repairer to diagnose the wi-fi defect, he opened the laptop in 10 minutes and told me that wi-fi wire has been cut and it has to be replaced. The local repairer further intimated that now a days panel come without wi-fi wire and crenre’s claim that its panel has to be replaced is false, only replacement of wi-fi wire shall be sufficient.

12. From the above narration i want to seek following clarifications from m/s dell india

(A) is excotron solutions pvt ltd is the only one authorized service centre of dell india in delhi?
(B) does dell india not have their own service centres in india and all extant service centres in india are out sourced?
(C) shall a complaint of broken base of laptop invite replacement of touch pad also?
(D) is the complaint of scroll not working related to os-windows 10 as claimed by centre, despite the fact that original windows 8.1 was upgraded to windows 10 by itself and the scroll on touch pad was working fine prior to replacement of touch pad by centre.
(E) when i desired the centre to give me the reasons of scroll not working, in writing, centre refused to do so, citing it their policy not to give an thing in writing. If it is true can i know the reasons.
(F) is centre’s version true? (A) that at centre there exist two kind of arrangements of repair ie (I) through dell or (Ii) through excotron solutions pvt ltd (B) in the excotron solutions pvt ltd arrangement no diagnostic charges are to be paid, but in repair through dell arrangement diagnostic charges are to be paid? I have the document scribbled by centre representative and explaining me the two arrangements.
(G) is the statement of centre is correct, that to know the panel number lap top has to be opened? And panel number cannot be known by model number/tag number? Moreover when in the local market it takes only 10 minutes for the repairer to know the defect, why shall the excotron solutions pvt ltd take 1-2 days to know the panel number? Despite the fact the representative of excotron solutions pvt ltd kept fiddling with the laptop in front of me for more that 90 minutes on 21 jan 2017. They cannot say that as per policy the diagnose is done in the queue ie first in first out/last in last out, as they wasted nearly 90 minutes in front of me.
(H) shall the item made defective by excotron solutions pvt ltd not be replaced by them themselves? Wi-fi was working fine before taking the laptop at the centre.
(I) does the dell has policy of retaining the laptop for as long as for 3-4 weeks, to enable centres to get the faulty part and repair the fault? If yes, is it not a harassment of the dell laptop holder? Because 3-4 weeks is too long a period for someone to spare his laptop for repair, as you would agree that laptops are generally held singly.
(J) now, lastly how to get the laptop’s defect rectified now?

Thanks
Yours sincerely
Sunil agrawal
(Owner of the laptop)
+[protected]
+[protected]
+91-[protected]
+91-[protected]

I had a dell inspiron 7548 laptop which was not coming up from sleep after upgrading to windows 10. This I believe is a known issue in dell laptops but I gave it for repairing to AMC Square (Wise Machines India Pvt. Ltd.) which is authorized service centre in bangalore. They checked and told me it is a hardware issue which I dont believe but still asked them to repair it. Since then it has been 2 weeks and they are not repairing it neither updating me. I have been chasing them always and they give all sorts of weird unbelievable excuses. I want DELL to take up this matter seriously and address my grievance.

I have purchased dell vostro from sp road bangalore... On laptop it's written something and laptop properties bar showing something... Try take action on them otherwise you will close your business in india soon... Get those dealers and complaint them as they are assembling new laptop with different parts.. They are blackmailing the customers... They cheated us telling that it's genuine laptop... We lost 30000 rupees for assembled laptop... Please help us

This pertains to my Dell laptop 7348 purchased on 02.12.2015 from a Dell exclusive store ...scan copy of invoice attached.

On 22.06.2016, I had an accidental damage repair carried out as one of the keys had come out due to poor workmanship. In the process of key replacement, the entire panel along with the keyboard got replaced...now such is the poor quality of the front panel that in less than 6 months it has turned all black and even the metallic colour has come out in the corners...

I even took my laptop to the retailer and he was simply shocked to see the black colour of the front panel...it appears that the laptop is being used in a coal mine...which is far from real. As the replacement part is only 6-7 months old, I make a plea to Dell India to look into the poor state of the front panel and help me with the desired resolution...

Regards,
Tanmay Jha
+[protected]

Dell india — defective product (Laptop)

3 reviews
P. Chandra bose 0002 on jan 21, 2017 submit a complaint
I have purchase new laptop in dell store it is not working properly (So please replace new laptop.). The problem is 1). My laptop is not getting charging properly 2). Battery backup is very pure, 3). Some times it getting suddenly stack and off, 4). If the cell phone is nearer the laptop it will be hang, 5). When we are installing civil engineering software's the laptops not working properly and hang, 6). Its working is very pure suddenly power off. 7) while charging the power button is not glowing 8) over heating problem.9) the xl sheet is not opening. Every day the new problem is arising. Invoice no:00509. So please refund my amount or replace new laptop. My phone no [protected]. If you are not accept request i will go to consumer court.